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Singapore Changi Airport Passenger Reviews and Customer opinions |
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SINGAPORE CHANGI AIRPORT customer review : 14 July 2011 by D Mauro (USA)
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Customer Rating : 5/5 |
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I had an 18hr layover in it and was entertained the entire time. There are air-side transit hotels, free Internet
stations everywhere, excellent shopping options, free foot massages, free lounges, a butterfly garden, movies,
and all sorts of interesting things to see. This airport is also extremely efficient and clean. If all airports were on
this level, travelling would be much more enjoyable these days.
SINGAPORE CHANGI AIRPORT customer review : 18 June 2011 by C Kan (USA)
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Customer Rating : 5/5 |
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A very passenger-friendly airport with all of the amenities (including a garden, sleeping areas, and showers!)
any passenger could need and want. Perhaps Terminal 2 could use a few more eateries and shops, but the current
selection is not bad. Immigration, baggage, and security are all rather efficient.
SINGAPORE CHANGI AIRPORT customer review : 9 June 2011 by S Gervais (Canada)
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Customer Rating : 3/5 |
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First time user of Changhi T3. Beautiful and spacious terminal, with very quick immigration
clearance and baggage delivery. Great shopping as well. Outbound equally efficient.
SINGAPORE CHANGI AIRPORT customer review : 9 June 2011 by R Cheok (Singapore)
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Customer Rating : 5/5 |
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I travel a lot and this is still a top airport. It is not as nice as some of the newer ones,
there is no express train to town, but it is fast and efficient. Immigration queues hardly
ever exceed 5 minutes and baggage comes quickly. Terminal 1 is a bit crowded, but 2 and 3 are
good.
SINGAPORE CHANGI AIRPORT customer review : 29 May 2011 by Richard Edmondson (New Zealand)
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Customer Rating : 5/5 |
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I was amazed at how quickly (20 minutes) I was able to collect my luggage and clear immigration
and customs. No queues at immigration , and enjoyed the same efficient service when I left
Singapore.
SINGAPORE CHANGI AIRPORT customer review : 11 April 2011 by Andrew Tucker (Australia)
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Customer Rating : 5/5 |
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Changi is always nice airport to transit through. Customs and security are always very polite.
Terminal is clean, good range of shopping, and staff are happy. Seating comfortable, and free
internet.
SINGAPORE CHANGI AIRPORT customer review : 15 March 2011 by Gunnar Emausson (Sweden)
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Customer Rating : 5/5 |
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Arrived in Terminal 1 midday aboard a flight from Manila on a low fare carrier. Immediately
after disembarkation there was a security check, similar to what is normally the case for
departing passengers - officers professional and friendly. Immigration and customs officers
efficient and friendly. Five minutes wait for a taxi, and on our way downtown. Signs were
posted in the waiting area, indicating that during rush hour adjacent to weekends and public
holidays, waiting for a taxi can take much longer time. Return to Manila was early on a Sunday
morning. Waiting in the check-in line took around ten minutes. GST refund went smoothly with
no wait. Around five minutes were spent in the immigration line; security check was at the
gate and entailed no wait. Prior to entering the waiting area at the gate a sign advised that
free Internet was available. However, although there was free wifi service available, it was
not connected to the Internet, and thus of no use. Terminal 1 is under refurbishment and will
remain so until 2012. But even with work on-going, I still found it nice, much better that
many other terminals in the region.
SINGAPORE CHANGI AIRPORT customer review : 16 February 2011 by Mihir Shah (India)
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Customer Rating : 5/5 |
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I have been to Singapore and twice transited through it. Everything about it is brilliant and
outstanding. I have travelled extensively all over the world and so far I have not encountered
a better airport.
SINGAPORE CHANGI AIRPORT customer review : 21 January 2011 by Nathan Yu (USA)
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Customer Rating : 4/5 |
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Had two long layovers (overnight) here. Camping out at the Star Alliance Gold lounge was not
recommended as the staff made it clear the Ambassador Transit Hotel was a better venue (true
except for it was sold out). Fell asleep on the chair only to be awakened by Changi security
asking for my passport and boarding pass. This is Singapore. Otherwise, there are quite a
few things to do here, assuming you have the energy. Great food outlets! One important thing
to mention: if you're transiting thru Japan, do not purchase any liquids in excess of 100ml,
even if it's secured. Has to abandon my purchase at Narita.
SINGAPORE CHANGI AIRPORT customer review : 16 January 2011 by S Giordano (Philippines)
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Customer Rating : 5/5 |
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What a great airport. I used T1 and the budget Terminal. Free WI FI, good eateries, nice shops
and great people. I will go out of my way to connect through Chiangi. Immigration was a
breeze, security very quick. The amazing discovery for me was the fee for left baggage. 13
days for €40, a bargain. If I had to take with me the fee would have been $18 per kilo.
SINGAPORE CHANGI AIRPORT customer review : 2 January 2011 by Alexander Gan (Singapore)
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Customer Rating : 5/5 |
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Based on international standards, Singapore Changi Airport is near world-class with a variety
of shopping and dining facilities, easy navigation and fast check-in. Facilities provided are
very good, free Internet is provided and duty-free shopping available around terminals. Only
setback is ambience in terminals 1 and 2, thankfully Terminal 1 would be undergoing
renovations. Never had lost baggage in any trips.
SINGAPORE CHANGI AIRPORT customer review : 26 November 2010 by Ron White (UK)
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Customer Rating : 4/5 |
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Had two transits recently, 6hrs and 2hrs respectively. My first impression on arriving in T3
was that it looked dated and rather tired, with truly nauseous carpet combinations, including
adjacent sections of grossly mismatched patterns. Not so good if you're jet lagged and
headachy. Signage and transfers pretty good, but considerable variation between quality and
facilities at each terminal. Some distances daunting, and getting from, say T2 to T1,
confirming transfer and obtaining boarding cards, shopping and chilling out in airline lounge
in 2 hour window feels like work. Six hours based in shared lounge in T2 not so great,
international flag carriers' own lounges being far superior. Duty free shopping appears to
vary considerably from T3 (extensive) to T1 (basic), so serious shopping requires planning and
time. Superbly maintained planting in T2 very pleasant, and access to exterior (weather
permitting) good. Helpful staff, though combination of design and lighting tends to make them
invisible in what at first glance appears to be deserted transfer desks. Still a very good
airport to be in for a long transit, but architectural style, decor and lighting now very
dated (basically airport as warehouse + garden) in comparison with new signature designer
airports in HK, etc. In particular, isolation from daylight and world outside becomes
claustrophobic after a few hours when added to lengthy long haul flight just to get to Changi.
SINGAPORE CHANGI AIRPORT customer review : 22 November 2010 by A Rowland (Australia)
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Customer Rating : 4/5 |
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Terminal 1 is a mess due to construction and redevelopment. By far the busiest terminal. Not
good for food choices as very limited. I would go to terminal 3 for food. Stayed at transit
hotel where the beds are really small and can get expensive for longer stays. Would
recommend
the swimming pool - nice spot.
SINGAPORE CHANGI AIRPORT customer review : 17 November 2010 by John Alderton (UK)
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Customer Rating : 5/5 |
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The airport is huge, but extremely pleasant and spacious with carpeting throughout. There is
free wifi, but you have to get the password from one of the enquiry desks, and I had to wait
almost one hour as they were unstaffed (at 11pm, so expected this). Changing terminals is
easy using the small trains which link the terminals, although it is possible to walk. I
walked from one end of terminal 3 to the other - about a 15 minute walk, just to look around,
and there are various shops and a tv viewing area with comfortable seats. At midnight I
booked myself into the Ambassador Lounge (around $30 in Singapore dollars) where there were
comfortable seats, free wifi, complimentary coffee, tea, soft drinks and snacks which included
some hot spring rolls and rice. I slept easily, and on waking the food had been changed to
breakfast items including cereals with milk. Use of the shower was included, with a large
clean towel supplied. Then a stroll down to the boarding gate for my onward flight. An
excellent experience.
SINGAPORE CHANGI AIRPORT customer review : 31 August 2010 by C Ellis (Australia)
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Customer Rating : 5/5 |
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It is spacious and clean. The only thing that bothered me was the Skytrains from T3 to T1. I
arrived in T3 and because the airport was so busy, we had to go to T1 to leave. That was a
pain. But overall, the airport is very good, and clean, and all the open windows along the
corridors allow for free viewing of aircraft landing and taking off. One other time, we were
delayed for six hours, and went to use the pool, which is an excellent facility for those who
are stuck in the airport for hours at a time.
SINGAPORE CHANGI AIRPORT customer review : 13 August 2010 by A Wold (Norway)
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Customer Rating : 3/5 |
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Terminal 1 is currently a disaster. It seems that Changi is overloading Terminal 1 with
flights (even taking into account the current upgrading work going on) while leaving Terminals
2 and 3 with much fewer flights. This of course gives Singapore Airlines a huge advantage over
European competitors who have to land at Terminal 1. I recently arrived at terminal 1 and
found that the passport queue was incredibly long. Luckily I was travelling with only hand
luggage so I could take the Sky train to Terminal 3 and pass customs there in stead. As usual
customs in Terminal 3 was deserted. Singapore authorities should remember that the majority of
foreigners arrive through terminal 1 and they are therefore now getting a dreadful first
impression of Singapore. Singapore Changi Airport should most certainly consider diverting
flights to terminal 2 and 3 while renovations are ongoing - and possibly afterwards as well
unless customs facilities are greatly increased. Singapore Changi has always been my favourite
airport - and I hope it will be so again in the future: But for now: Terminals 2 and 3 are
excellent. Terminal 1 poor.
SINGAPORE CHANGI AIRPORT customer review : 26 May 2010 by Thomas Lundberg (UK)
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Customer Rating : 5/5 |
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This is the best airport I have been in: clean, pleasant, spacious, and has the most to offer.
I found service excellent, prices reasonable (all different budgets catered for), and enjoyed
the free extras like internet or wi-fi access and the cinema. The gardens are also wonderful.
SINGAPORE CHANGI AIRPORT customer review : 24 May 2010 by Steve Hayes (New Zealand)
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Customer Rating : 5/5 |
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I used Singapore Changi a few times earlier this month, both T2 and T3. Very good experiences
with both terminals. I was especially pleased with the service I received after I had
accidentally left my Blackberry at T2, only realising after I had boarded my flight. I called
the airport lost and found upon arrival at my destination, and they had located it. It was
available for pickup when I got back to Changi T2 a few days later. I was especially
impressed when I was called at my hotel afterwards by one of the staff members at lost and
found (who I had initially been dealing with) who was checking to see whether I had been able
to retrieve my phone and whether I was happy with the service. Safe to say I was very
impressed with Changi's customer service. Great airport to fly in and out of.
SINGAPORE CHANGI AIRPORT customer review : 30 April 2010 by Bill Atkins (USA)
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Customer Rating : 3/5 |
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An excellent airport unless you use T1 which is crowded, hot and in my experience, immigration
and security staff not very friendly. Always spotlessly clean, but there are other things that
are important.
SINGAPORE CHANGI AIRPORT customer review : 28 April 2010 by E Mallari (USA)
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Customer Rating : 5/5 |
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MNL to San Francisco with 5-hour transit stop-over at Singapore Changi. T3 is huge and
impressive. I saw plenty of high end stores and good places to eat inside T3. I went to the
Ambassador Transit Lounge on the second floor after landing at Changi. It is quite difficult
to locate this lounge due to the vastness of T3 - .a good place to stay if you have more than
3-4 hours transit stop at Changi. The lounge shower room was clean; buffet food more than
adequate, English-language newspapers were available and lounge staff attentive and friendly.
My only complaint is that their internet was very slow. There was another security check at
the gate with x-ray check for carry-ons. Security check orderly and done in a friendly and
professional manner. The waiting area at the gate has more than enough seats.
SINGAPORE CHANGI AIRPORT customer review : 19 April 2010 by D Kyriazopoulos (Greece)
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Customer Rating : 4/5 |
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Plenty of things to do. Once you get past customs head down to B2 , lot's of cheap options to
eat. Immigration was unbelievably slow. It took me and the rest of the people (around 100 ) to
clear around 30 mins -only a handful of staff was clearing passengers. If you are stopping
over in SIN stay at the Crowne Plaza T3 -linked directly into the lobby.
SINGAPORE CHANGI AIRPORT customer review : 15 April 2010 by Angela Greaves (UK)
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Customer Rating : 5/5 |
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We recently had a 6 hour stop at Singapore Airport and I was so impressed. We swam at the
transit hotel and showered and for £6 including a drink. The butterfly garden was worth a
visit. We did find the airport very large and tricky at times to find your way around but
plenty of people to help if you needed it. The toilets were splendid, very clean, flowers and
everything worked. We enjoyed trying out the free leg/feet massagers and the free email
access was welcomed.
SINGAPORE CHANGI AIRPORT customer review : 29 March 2010 by George Santulli (USA)
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Customer Rating : 5/5 |
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I find the signs for the Transit Hotels impossibly vexing! You see them after arriving, but
some of the direction arrows don't point in the real direction to the Ambassador Transit
Hotels in Terminal 1 and 3, but instead lead you to an area of airline lounges, and not the
in-airport Transit Hotel. But since I have used them a number of times "I" know where they
are, but wonder about first timers. Two minor wishes would be to be able to get an onward
boarding pass the night before, rather than be at the Transfer Desk a few hours before the
flight and to have the Skytrain working 24/7 between terminals, since there are so many early
morning flights. Walking from Terminal 1 to Terminal 3 at 445am is not the nicest way to start
the day. I believe the trains stop running from 230am-530am.
SINGAPORE CHANGI AIRPORT customer review : 27 February 2010 by Sam Vaidyanathan (USA)
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Customer Rating : 5/5 |
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Most of the reviews are about the cleanliness, the free internet, the easy access, the acres
of shopping, the lounge chairs where you can doze off a bit while on a lengthy lay over etc
and I also appreciate all these amenities. But I want to put in a word for their unparalleled
service. I have traveled through Changi with my parents (in their 80's and 90's) and the
airport service for the wheel-chair bound is incredible: they were picked up right outside the
aircraft door, wheeled to a comfortable waiting area, were looked after and dropped off at the
connecting gate on time.
SINGAPORE CHANGI AIRPORT customer review : 19 February 2010 by B Lebettre (France)
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Customer Rating : 5/5 |
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The best airport for me! Access to/from downtown Singapore is cheap and easy. There's a wide
range of low cost companies and destinations. The airport is very modern, well-designed
comfortable and clean. There are green spaces inside the airport terminal, which is pleasant.
Internet access is free and it's easy to find your way. There's also a wide range of shops and
restaurants. The queuing times are short at security and immigration, but immigration staff
are not always very nice, but I guess it's their jobs.
SINGAPORE CHANGI AIRPORT customer review : 15 February 2010 by Adnan Mir (Australia)
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Customer Rating : 5/5 |
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I travel to Singapore quite often from Melbourne and always enjoy my stay at the airport. Duty
Free shopping is fantastic, immigration a breeze to exit, and facilities up to the world
highest standards.
SINGAPORE CHANGI AIRPORT customer review : 26 January 2010 by Andrew Reid (Egypt)
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Customer Rating : 5/5 |
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Had an unexpected 1 day transit at Changi, and while it was frustrating to have to wait such a
long time, this is the best airport to be stuck at. There Is a free Singapore tour (kiosks in
T2 and 3) and a free shuttle to the downtown area (bookable via Visit Singapore desk in T2 and
T3 arrivals area). Airport hotel is pretty good value - the T2 hotel has budget rooms for 42
SGD for 6 hours (use shower block rather in room). Movie theatres (T2/) are good for killing
time but not always great movies.
SINGAPORE CHANGI AIRPORT customer review : 21 December 2009 by S Baxter (UK)
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Customer Rating : 5/5 |
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Another two brilliant transits through Changi. Purpose built 12-hour transits on route
to/from Australia. Loads of free terminals to check email; clean, comfortable rooms to sleep
in at transit hotel; refreshing swim at terminal 1 swimming pool; loads of shopping
possibilities. Terminal 3 is easily the most clean and spacious terminal in the world, with
facilities second to none. Terminals 1 and 2 are being upgraded at the moment, will also be
very good when finished.
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