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Customer Rating = from 1.0 (very poor) to 5.0 (excellent)



Singapore Changi Airport review by B Kennedy

12 July 2007   Customer Rating : 3 Star Rating

Why is this a 5 star airport? It is dated with old decor and poor facilities. There is a lack of seating at gates, or anywhere else in the airport for that matter. Food outlets are limited. But of course airport these days are completely given over to shopping with little or no though for those people who hate shopping. Also with the new security system in pace regarding liquids on board aircraft, Changi has some frankly weird rule that allows you to bring sealed bottles of duty free, perfume etc of any size on to the plane but you cannot take sealed bottles of water! Again a rule to appease the duty free shops, but with little consideration for passenger comfort, with so many long haul flights using the airport, having to fly for 14 hours without any water, is not only inhumane its unhealthy. I dont understand how other airports let you take water purchased in the airport onto the plane.

Singapore Changi Airport review by A Wilmot

11 July 2007   Customer Rating : 4 Star Rating

Service was generally great and everything was clean, especially the bathrooms. The shopping and food outlets were reasonably priced. The food court upstairs is getting a make-over (and it needs it by the look of it). My only complaint, was that the transfer desks (we used C & D) were under staffed. We transferred about 8pm each time, and waited about 20-30 minutes at least, to get served. It was frustrating after a 6.5 hour flight to wait so long for a boarding pass for our next flight. Once at the front of the queue though, the service was good.

Singapore Changi Airport review by S Grynkewich

3 July 2007   Customer Rating : 3 Star Rating

Singapore airport is generally efficient and clean - as is everything in Singapore. But where it once had spacious, clean areas, it's been given over to gross commercialism with a host of shops and stores in a bit of over-kill. Immigration on arrival can be slow and annoying - especially in face of the fact that everything else seems to be run on a very efficient level.

Singapore Changi Airport review by Bill Atkins

19 May 2007   Customer Rating : 3 Star Rating

Long lines at immigration and very slow processing. The airport is spacious and clean and does have the advantage of plenty of room to expand. I would not agree that duty free shopping is good value.

Singapore Changi Airport review by Wayne Herbert

13 May 2007   Customer Rating : 5 Star Rating

I fly in and out of SIN all the time. Best airport I have been in. Changi is an intimate airport - I am tired of the swooped, echoing, metal braced halls of so many advanced airports.

Singapore Changi Airport review by Sonu Nair

8 May 2007   Customer Rating : 5 Star Rating

Used Changi a couple of times. It's a delightful experience. Pleasant & friendly staff, Enough activities to engage on if it is a long transit. Duty free prices are very competitive, unlike any other airport. In fact can use the prices as a benchmark for a little more bargain in the city malls. Good restaurants & free internet. Almost completely Wi-fi covered, but not free. The connectivity to the city is excellent. Pick up a cab or a MRT & save $. Overall the feel good factor stays for a long time. It's the final word for hospitality, just like their airline.

Singapore Changi Airport review by Mehmet Kural

5 May 2007   Customer Rating : 5 Star Rating

I spent about 15 hours in that airport in transit. However the HSBC lounge allows you to take in guests and also has showers, and free snacks. I recommend it and all the candy shops and book stores are really good to kill time.

Singapore Changi Airport review by Stefan Dowideit

20 March 2007  Customer Rating : n/a

Used the Budget-Terminal in Changi recently for the first time. What a surprise. I didnt really expect the same efficiency as in T1/T2, immigration and baggage handling can really compete with what i am used to at T1/T2. I got off the aircraft, passed immigration, went to duty free and picked up my luggage (it actually made one round on the belt in the meantime) and i was out in the heat. The budget-terminal is connected to T1 with a free shuttle bus which runs every 10min. The departure hall has all the usual shops, from news paper, clothing to duty free you can find everything there. A restaurant is there as well.

Singapore Changi Airport review byT Kelly

27 December 2006

I frequently use this airport on both transits and trips to Singapore. As others have mentioned, immigration is a breeze, even when arriving at busy times there is always sufficient immigration staffing levels. Food is so reasonably priced, especially considering the exorbitant airport food prices of my own country (Australia). I recommend the upstairs food court in T2, great food especially the dishes such as laksa. However, with so many free activities, I am surprised that wireless LAN attracts a fee. It is for this reason that I prefer KLIA, but still, Singapore Changi is up there with the best.

Singapore Changi Airport review byFrank Winter

21 December 2006

Best airport I have ever been (I've been to SFO, FRA, LHR, Barcelona, HKG, KL, SIN, Bangkok, Beijing, Shanghai Pudong, Manila, Sydney, Melbourne, Paris and a few more). You will be very sad that not every airport is like this. Very efficient: get baggage fast, lots of immigration officers, clean, comfortable/ homey feeling although very big, direct access from city via subway (very cheap), close to city (25 minutes), everybody speaks English, excellent service, free internet (15 minutes), WLAN everywhere (not free), high quality food to very reasonably prices (excellent Sushi), showers, lots of activities (tours you can take if on a stopover), own airport magazine. Simply the best (even slightly better than Hong Kong though both are excellent).

Singapore Changi Airport review byTony Quinn

10 December 2006

Used Changi for the first time during a recent holiday to Singapore. It was a pleasant experience apart from getting transport into the city centre. The airport web site says that Shuttle vans operate at a cost of S$7 per person. When we tried to use them we were told there would be an hours wait but that we could have one to ourselves immediately for S$35 - what a con. Eventually took a taxi for S$15. The airport was a very pleasant surprise, possibly the best I've experienced. As others have commented the arrivals procedure is pretty slick. I regularly travel to the USA where the immigration procedures seldom take less than an hour and the immigration officials are the least welcoming I've come across. At Singapore there were no queues and the official actually smiled and welcomed us - what a pleasant surprise. When we departed we had quite a long wait (self imposed) which was a not too unpleasant experience. Plenty of cafes and restaurants, plenty of seats, plenty of shops etc, etc, and the prices were reasonable too. It's a pity all airports are not as good as this it would make air travel a lot more bearable.


Singapore Changi Airport review byP Major

22 October 2006

Recently travelled through the Budget Terminal at Changi. Quick arrival, although a rather long walk with no travelators (hence the Budget). Quick immigration and customs and a shuttle bus was quick to leave for terminal two to allow us to catch the MRT into town. Departure wasn't as interesting as I might have imagined as you are marooned at a limited food and beverage choice area until half an hour before the flight (presumably so the businesses don't lose business from people lining up ages before departure time). Boarding was an effortless walk over the tarmac (quite reminds me of the old terminal at my home town which I used to always enjoy). In all, it doesn't stand up to the excellent facilities at T1 and T2 but is a fine option considering the bargain fares in and out of the terminal.

Singapore Changi Airport review byNeil Ramsay

19 October 2006

Transited from a SQ to a MI flight to Phuket in minimal time thanks to good departure information and signage. Entered Singapore on the return journey. From arrival thru immigration and baggage claim to taxi - 10 minutes! Departure just as impressive. Huge lines for early morning departures but all SQ desks manned by efficient and pleasant staff and immigration the same. Plenty of good duty free shops and restaurants to fill in the waiting time. Toilet facilities are top class. The flower gardens are wonderful. Security check at gate was thorough and quick. Only downside was a bus to our aircraft which left us standing in the heat being subjected to aircraft noise while waiting to board. If only all airports were this good.

Singapore Changi Airport review byPeter Dowd

2 October 2006

Arrival at about 2000 hrs - no delays or no queues at immigration. Opportunity to buy duty free on arrival a big plus as prices are cheaper than duty free in UK. If intending to buy electronic / photographic goods you can check prices at airport to use as your guidelines for bargaining downtown. Departed around midnight and again plenty of room and hardly any delay at checkin, customs or immigration. Remember if buying in town, get a tax refund form and the local tax can be reclaimed at the airport.

Singapore Changi Airport review byKen Hume

16 September 2006

One problem in Changi is the display information. The boards at the main area where the duty free is located show flight information well in advance, but the display boards near the gates only show about an hour ahead. last time I went all the way to the main area to find out the gate for my connecting flight about 2 hours later, only to find it was next to the gate I'd just arrived through. I guess it's a deliberate ploy to get you to the duty free area.

Singapore Changi Airport review byFrancis Chan

24 July 2006

Used Terminal 1. This is a beautiful airport, well decorated and landscaped. Extensive shopping facilities. The atmosphere, while comfy and plush, is a little dim, though, with no much sunlight or views of aircraft. Free Internet makes a big difference for travellers.

Singapore Changi Airport review byBrian Williams

18 July 2006

Stopped over in Chiangi International on a six hour transfer to Australia. Loved the airport facilities, food, drinks and not to mention the duty free shopping.

Singapore Changi Airport review byPeter Dowling

1 July 2006

What I didn't mention in my previous comments, and which is very important to me, is that if you are transferring to/from a mainline carrier at SIN, you won't be able to use the airside hotels, etc. For this reason alone, I can't use TR in future. Good one Singapore Govt!

Singapore Changi Airport review byMike Langran

1 July 2006

Changi is an absolute delight to travel in/out of. When we arrived from MEL, our bags were off before we arrived in the baggage hall, and this despite no queues at Immigration - all the desks being manned. Check in was also fully manned and no queues, as was immigration.

Singapore Changi Airport review byG Chong

21 June 2006

Recently used the new Budget Terminal at Changi. Have used the LCCT in KL as well, but found that the SBT is much better overall. As tiger is the only airline that uses it at the moment, it is not crowded when I was there. I think in afternoon, flights outbound are every two hours!! Comprehensive range of facilities, free internet, TV, comfortable lounge chairs, laptop stations, 7-eleven, bookshops etc. No aerobridge but the planes are literally just outside the door so need to walk much.

Singapore Changi Airport review byBob Moore

12 June 2006

I would like to thank the tourist information counter for the excellent service. I arrived at 6.30am from Perth via Singapore Air on Friday 19th May and was offered a 10 trip SMRT ticket and one of 3 items when I came back to the airport to continue at 6.35PM to Phuket. I found this to be excellent PR from the Tourist Board and enjoyed my stay in Singapore and have recommended your staff.

Singapore Changi Airport review bySouk Lan Lim

10 June 2006

Unlike Peter Dowling, I think it's an advantage that only 1 airline uses the budget terminal. Check in was a total breeze, and baggage collection when coming back was very quick. If Tiger charges lower ticket prices because it's having to pay less in airport charges at the Budget Terminal then I'll happily continue to use them.

Singapore Changi Airport review byPeter Dowling

1 June 2006

I recently used the new "budget" terminal at Changi on a couple of occasions, and found it to be very poor. Apart from the "empty warehouse" nature of the place, one of its worst aspects is that only one airline currently uses it, ie, Tiger Airways. I believe that Tiger was forced to use this awful place by the Singapore government, which is a major shareholder of Tiger, so that the terminal did not sit empty for a long time. It's worth noting that none of the other low-cost airlines have opted to go there. It's a pity, because Tiger are quite a good airline, but I won't be rushing back to the budget terminal under any circumstances, so Tiger will lose my business.


Singapore Changi Airport review by Hugues Martel

18 May 2006

I have been travelling twice through the new budget terminal. The terminal building looks like a huge warehouse. Facilities are minimum with few shops and few food stalls. There are no place to sit in the terminal building except at the food stalls. As its name says, it is a budget terminal with budget facilities. On both my arrivals, not a single taxi was waiting for the passengers and I had to wait about 30 minutes on each occasions to get a taxi.

Singapore Changi Airport review by Rob Payne

22 April 2006

This was truly a wonderful experience. Light, loads of room and speed. 15 mins from arriving at the gate, having collected our hold baggage and stepping into our Limo outside.

Singapore Changi Airport review by Stephen Lloyd

7 April 2006

Singapore airport is always a pleasure to land at - comfortable and efficient with just the right amount of shops and range to occupy you on departure. Speed from touch-down to cab is excellent, immigration superb (the USA should send people here to view and learn). My only gripes are some landing points can be a 10 minute walk - minor in comparison to other places.

Singapore Changi Airport review by Claus Heins

27 March 2006

Great Airport. I hardly ever disembarked from a plane, went through immigration and the baggage was on the belt within 20-25 minutes. Same experience while departing. Friendly and fast check in, no waiting time at the immigration desk, a lot of duty-free and shopping area. Looks like a nice place for a couple of transit hours too.

Singapore Changi Airport review by S Dowideit

19 February 2006

Where else in the world you touch down and half an hour later you and your luggage are in a cab? I am stilled amazed by that, getting out of an aircraft, clearing immigration, grab a few cans of beer at the duty free and your luggage is waiting for you on the belt. There lots of free Internet terminals now and sufficient areas to rest in the transit hall. And the shopping area seems to grow bigger every time I come into Changi. I wonder how the new Terminal 3 will look like.

Singapore Changi Airport review by Rod Hocking

2 January 2006

We flew HKG/SIN for a few days break. We were pleasantly surprised to get through quite swiftly. We had deliberately chosen a hotel serviced by the underground train; due to a delayed flight we made the last train (literally) by the skin of our teeth (that aside, anyone who doesn't use the train is crazy, $2/10minutes against $25/25minutes for a taxi!! Additionally; the hotel was able to provide an electronic door key that also activated all the Singapore public transport systems thereby eliminating the need to carry change). On the way out, much the same, no inordinate delays. Plenty of restaurants and duty free stores at acceptable prices. Overall; a great airport.

Singapore Changi Airport review by Geoffrey McNab

13 September 2005

Changi still remains a great airport although the changes within the terminals to create even more retail shops etc means it is no longer as calm and serene an airport as it used to me. Intrusive televisions now blare out whereas in the past one had to sit in chairs with built in speakers to hear the sound. The great advantage of Changi, if flying with Singapore Airlines, is the ability top check one's baggage in up to 48 hours in advance. A recent incident, however, changed my mind about the friendliness of Changi. My flight from Osaka landed at 01.00am and my connecting flight to Kuala Lumpur was not until 06.30am. I felt this too short a time to take advantage of the Terminal Transit hotels and, having slept on the plane decided I would stay awake and "enjoy" the Changi facilities, especially the lounger sleeping chairs in the Oasis section at the end of the E pier. These are much advertised in the facilities brochures. Having fallen asleep I was stunned to be poked awake by a lady policeman accompanied by six armed soldiers. She brusquely demanded to see my boarding pass and passport. No explanation as to why. Every person in the immediate area, all passengers in transit, experienced the same brusque interrogation with no logical explanation at all. Having transited many times at Changi (some of my daytime transits have been 10 - 12 hours just to enjoy the airport and facilities), this was the first time I have ever experienced such an interrogation. DAy time pax don't seem to be dealt with this way so why are night time transit passengers deemed worthy of wakening up for questioning. An email to the General Manager re. this incident (28th August) has yet receive a response. Its a shame the hitherto enjoyable transits and appreciation of Changi has been soured by the actions of one official who appeared to be a jobs worth and had not been to any police training charm school.

Singapore Changi Airport review by Christopher J Hughes

15 June 2005

I found Changi airport to be very clean and efficient with a good selection of places to eat and a nice range of shops. The facilities are all modern and clean. The only draw back is the long moving walkways that run the length of the terminal. There are breaks in these but if you are on the wrong side it is a bit of a walk to get round to the other side.

Singapore Changi Airport review by Neil Ramsay

4 June 2005

Had a longer than normal layover in SIN so decided to go into town for dinner rather than face the fast food outlets at Changi. Quick friendly immigration official who offered candy from a bowl and no queues. No luggage so was at the taxi rank 10 mins after landing. Returned some hours later and was thru emigration and security in a few minutes. Had time to explore the numerous good shopping outlets as well as use the free computer terminals. Gate security was very strict with special attention paid to boarding passes (what is it with magnifying glass inspections?) and passports of non western passengers. Changi may be looking a bit worn around the edges but it is still one of the best airports in the world.

Singapore Changi Airport review by Steve Hayes

4 June 2005

Transited Changi Three times in May 2005 whilst moving between New Zealand, India and the UK. Each time was an exercise in efficiency. Very pleasant staff, even the gate security staff. A smile does go a long way. The Premium Plaza Lounge upstairs at the higher number end of the "F" gates in terminal two is brilliant. Great showers, internet access, inclusive refreshments and all for a reasonable price. Excellent for a five hour layover, especially after a 14 hour flight.

Singapore Changi Airport review by Harry Tsui

1 April 2005

One thing that make Changi stands out among the crowd, including the Hong Kong CLK, is the wide availability of the Internet terminals. My experience is restricted to Terminal 1 only. I can take care of my office work on-line, check my emails and the weathers before boarding. There were a cluster of 3 tables , each with 4 terminals, right close to the Immigration. There are other tables with similar terminals at the far end. They even have 2 Internet terminals inside the boarding lounge, immediately before boarding. The last several times I used the Terminal 1's immigration were smooth. The immigration officers I have encountered last time were quite friendly. If you are in Terminal 1, skip the SATS Lounge and enjoy the nice McCafe with nice view. I walked around the new Terminal this time. The restaurant lobby looks more like a 5 star hotel setting than a regular airport!

Singapore Changi Airport review by Harry Tsui

22 March 2005

I have been using the Changi Airport 6 times in the last few months. It was all between the Hong Kong CLK Airport and Changi. The most important concern for me is how fast to get in and out the airport, taking all the accounts of the immigration, baggage check and transportation. Changi tops CLK in this aspect. (Except the airport train which stops at 11:18PM!) However, there is one thing that makes the two airports ways apart, that is the attitude of the people there. I felt extremely uneasy with the tough and rude attitude of some people I have encountered at Changi.

Singapore Changi Airport review by Elwyn Mallari

15 February 2005

My wife and I had about an 8-hour stop-over in Singapore on Jan. 15th. We stayed in the Premier Lounge on the second floor of the terminal. They moved the place since the last time I was at Singapore's Changi Airport two years ago. The new place is larger. The seats are very comfortable. The shower rooms are very clean, but they should have separate sections for male and female passengers. There is free food and drinks, and several computers are connected to the internet for free use. I highly recommend this place for anyone who has a 4 or more hours of lay-over in Singapore.

Singapore Changi Airport review by LY Chin

7 February 2005

Other than having nice shops and being an efficient airport, there's nothing more to shout about SIN. Frankly speaking, this is an airport that renders two different level of services. Yes, all the staffs in this airport will wear a warm smile - only if you're a foreigner and specifically white / caucasian. If you're a local or bearing an asian look - you can forget about courtesy - you do not even get a simple friendly gesture of hi and bye!! Of the many times I've gone through this airport I've yet to encounter a "friendly" immigration officer let alone getting a welcome smile from them !


Changi Airport by Mark McFerran

4 February 2005

Changi Airport has been a most pleasant experience. We had a 10 hour stopover, we took the FREE bus tour to Sentosa, visited the Plaza lounge (the most relaxing lounge I've ever been in - it's pay per use) had a swim in the roof top swimming pool and my partner loved the shops. There is FREE internet all around the airport, a FREE cinema and an outdoor viewing area. Even the immigration officers smiled and made you feel welcome.

Changi Airport by Peter Borschberg

13 December 2004

Changi is not a bad airport, but after living in Singapore for almost 14 years, I cannot say that I share the great enthusiasm that many travellers sense on their first or second arrival at the airport. My biggest complaint is check in time, irrespective of the airline that I fly with. Staff at the check-in counters are not very friendly, and on occasion have been positively rude. My biggest praise goes to immigration clearance and baggage retrieval.

Changi Airport by Pete Osborne

4  December 2004

I've been to Changi twice - both times in transit between the UK and New Zealand. After getting off a 14 hour flight from London, I found it to be just what I needed. A lot of natural light, wide spaces, places to sit and relax. Whereas at Heathrow the philosophy seems to be 'cram as much in as small a place as possible', at Changi they understand the benefits of space and light.

Changi Airport by Peter Riemenschnitter

18 November 2004

First time been to Changi on flight from/to Dubai and was very satisfied. Took me less than 20 minutes between leaving airplane and actually sitting in the taxi as a first time Changi passenger, including immigration, money change, luggage pickup. Outbound no problems either, Skytrain looks a little bit antique to me, overall connection between Terminals and City is not that good as you are used to in the rest of Singapore, but everything went ok. Especially appreciated the Lounge service offered by SIA on the upper level, which is open to all passengers for a little charge.

Changi Airport by Adam Datta

17 November 2004

I was really impressed with Singapore Changi airport from start to finish. On my first ever arrival to Changi Terminal 1 (older building), transfer to the immigrations and baggage handling was the fastest ever in my life, and hassle free. Within 10 minutes after deplaning, I met my Kuoni holiday representative on the other side of the customs and immigrations, at the arrivals hall.  On my return on 12th November 2004, I was efficiently dropped at Terminal 1 departure. I quickly found out the Emirates check in desk, and as I was early, I was offered an express check-in. I do admit that the check-in girl was slow but that was because a trainee going live and being monitored by a more experienced agent. Considering being new, I didn't mind that she was slow but paying attention to detail. Again, security and immigration were very fast and efficient and the staff were friendly. Changi may look dated compared to Kuala Lumpur  & Dubai, but Terminal 1 is still very neat and clean. As there was ample time prior to boarding my flight to London, I managed to ride on the Sky Train to the more modern Terminal 2. All in all, both terminals were interlinked on the departure side without any further security checks. There are wide choice of Duty free shopping and catering outlets, though many closed at that time, as it was after midnight. I noticed that Terminal 1 departure had a Spa Lounge while Terminal 2 had a Gym, both subject to reservations, I will know future. What really surprised however, that as Singapore is strict against smoking against smoking in public places, particularly air conditioning zones, Changi has loads of designated smoking zones. Some of them really attractive like the Garden roof terrace in Terminal 2 & an Open air bar terrace in Terminal 1. Both places, you can view planes subject to inhaling smoke fumes if you are a non smoker. At to this, all staff are friendly and straight to the point but thorough. If older Terminals 1 & 2 are so good, what will future Changi Terminal 3 be like. I never noticed the famous Changi Airports fountains by the way, but I was never in the landside much in Terminal 1, not at all in Terminal 2.

Changi Airport by Sören Krumrey

1 November 2004

Iīve been living in Singapore for the past few months and therefore used Changi ariport quite frequently over the past few months. Though itīs clearly one of the worldīs better airports I still canīt understand the hype about it cause itīs definitely not the best. Yes, itīs very clean (after all, itīs Singapore, so Iīd be very much surprised if it wasnīt) and works quite efficiently most of the times. Immigration can be quite a hassle though, depending on the time of your arrival. I especially like the many free internet access points provided where you usually donīt have to wait for long until you get one of the computers, which is very rare on airports, as far as I know. But, and now comes the bad part, Changi airport looks completely outdated and the whole atmosphere makes me always fell like making a trip back in time. The design looks awfully old-fashioned, even quite shabby in certein parts of the terminal buildings and itīs about time for a complete rehab of the whole buildings. Compared to say Dubai airport, changi doesnīt even come close in my opinion. the train system to the City is very clean, efficient and unbelievable cheap, though I can only recommend using it if you arrive at Terminal 2. The connection from Terminal 1 over to Terminal 2 is ridiculous, this little always overcrowded connecting train is once again absolutely old-fashioned and not what youīd expect in Singapore at all, so when arriving at Terminal 1 Iīd always opt for taking a cab instead, which is, by the way, still very cheap compared to Europe or the US. Important advice, though: Make sure you queue on the normal taxi-stand with the queue moving extremely fast there ,and donīt even think about going with one of those guys awaiting you at the arrival hall who will definitely rip you off big time with overpriced fares. One more little thing cause it was already mentioned by others frequently on this forum, which makes me feel quite uncomfortable at Changi, but exactly the same goes for Dubai as well: I might be one of the lucky people who by coincidence come with golden blonde hair and a very light skin colour but am I the only one who feels very strange when I realize that Iīm treated so much better compared to letīs say people from India or Africa? That is something I really feel bad about, especially considering that Singapore is such a diverse country which I very much like about it.

Changi Airport by Clement Quah

21 October 2004

September 28 arrived Terminal Two, Singapore Airport at 1.15am from South Korea. Enjoying my supper at Food Court while waiting for connecting flight to Kuala Lumpur. Annoyed by arm force personals (2 teams with 4 personals each) with heavy machine guns (M-16 alike) demanding passport to be shown, and name to be recorded for so-called security checking. They checked everyone in the food court, Sub-way Restaurant, 7-11, Toilet, and awaken those who were sleeping. Kind of insulting because it was done by arm force personals instead of airport security officers. So if you don't really appreciated to be waken-up by tip of machine guns or phobia on machine guns while sleeping, resting, eating or easing at toilet, never ever transit in Singapore Airport after midnight.


Changi Airport by Julio Benedicto

19 July 2004

Despite the gruff immigration officials and the unexpected security screening upon arrival from Manila (fortunately, we were in the front of the queue), Singapore Changi remains my favorite airport. I've never had to wait very long for my luggage (whenever I've flown from London or Manila), and the bright lights and airy feel tend to lift my spirits when I disembark. Perhaps I don't know what counts as "entertaining" at an airport, but I find the options at Changi for shopping, eating and relaxing more than adequate. Priority Pass customers should take advantage of their access to the Premium Plaza Lounge (2nd floor [American way of counting] near the F gates): the lounge was nearly empty late at night, a good selection of refreshments was available, and the 30-minute neck-and-back massage (you do have to pay for it) was absolutely refreshing.

Changi Airport by Colin May

15 July 2004

If Changi Airport continues to security screen arrival passengers then they should create gates specifically designed for such treatment. It is not befitting Changi’s good reputation to force 300 arriving passengers to endure such treatment on arrival. Due to sensitivity of the equipment, on average it took each passenger 20 seconds to be processed. You do the math, with ONLY 2 scanners in operation, that's 50 minutes before the last person is processed. Should also highlight that NO announcement was made. No provision for small children. No toilets or drinks. I do not agree that authorities can simply use the word “security” as an excuse to act in this or similar ways. Fortunately better-designed airports segregate incoming from departing passengers thus do not have this problem.

Changi Airport by Khuong Dang

1 July 2004

So much for the name and fame. Changi airport is indeed spacious and modern, but the service there is "terrible". We had to wait almost 90 minutes for the security to come to the gate to resolve a "minor" issue - as a result, we missed our flight and had to wait 24 hours for the next available flight back to the USA. Also, we had to wait almost 1 hour to get thru customs/immigration. Worse of all, immigration officers are rude and unfriendly. True, there are free access to the internet at the airport, but you have to wait in line for at least 1 hour, because they allow 15 minutes per person, if you have 10 people waiting in line, it will take a long time for you to be able to touch the keyboard. A word of advice for everyone - never buy anything at this airport, the prices are extremely high.

Changi Airport by David Wong

28 June 2004

Changi does not have the fabulous architecture of, say, the airports in Hong Kong or Kuala Lumpur. But it more than makes up for this through its range of services and efficiency. Want free Internet access? No problem - lots of places to go online. Shopping? The whole terminal feels like a shopping mall. There's even a swimming pool and cinema if you have a long wait between transfers. Top it all off with efficient customs/immigration and decent connections into town, and you have an airport that is one of the best in the world.

Changi Airport by Zhang Feng Qi

19 June 2004

Changi is much older than Hong Kong Intl Airport, and HKG's design is newer and more modern with all aspects thought through. But, I commend Changi for keeping up so well. In terms of security, cleanliness, environment, entertainment and efficiency, Singapore doesn't lose out at all. Changi's architecture is truly beautiful and relaxing while HKG is big and spacious. I feel that Changi's standards have never dropped. Also, both terminals are undergoing upgrading. T3 is on the way too. I'm sure Changi will maintain its good reputation.

Changi Airport by Jurgen Julio

7 June 2004

I think the only airport better than Changi is Chep Lap Kok in Hong Kong. Singapore have one of the best shopping Area. And they built a new section of the airport. And the design made it so much better. And they have a new MRT connection making it better for transportation. The only thing why Chep Lap Kok is better than Changi is the age and the design. The design of the Chep Lap Kok is modern and more bright. Changi seem to have a old image. The design some how have to much dark colour so make it "boring". But it's still a destination of it'd own.

Changi Airport by Chohong Choi

18 May 2004

The extension of Singapore's subway system (the MRT) to Changi is a big plus for travelers looking for another way downtown besides taxis and buses. The MRT is not as fast as Hong Kong's Airport Express, but it's a lot cheaper. Just don't bring too much luggage on board, as few of its cars are equipped with luggage racks.

Changi Airport by Diana Homewood

13 May 2004

Just a word about Changi. It is a super airport but beware the taxi touts in arrivals. Almost certainly you will be swooped on to take a smart taxi to your hotel. REFUSE it costs three times as much as the local taxi service which is fast, clean and cheap. The touts are illegal by the way!

Changi Airport by Sam Yap

6 May 2004

I don't know what the fuss about security screening in the gate area for each plane is about. Each gate is equipped with at least 2 x-ray machines and often up to 4 passenger screening stations. Look at airports such as Brisbane, where the entire airport seems to only be equipped with 2 x-ray stations serving the entire airport after the immigration point, and that means up to six planes during the peak hours. The investment of putting 2 machines in SIN in every gate saves time, and would not be delayed unless passengers decide to run to the holding gate only 5 minutes before the scheduled departure time!

Changi Airport by Calvin Limmer

23 April 2004

Recently I flew from Davao to Sin on Silk Air. Upon our arrival, we were sent to the screening area. The screening officers were DAMN rude. They treated all passengers in the flight as if we were some al-Qaeda terrorists. I felt totally humiliated. Ground staff were not friendly. For a so called top airport, gone were the days.

Changi Airport by Bob Neilans

15 April 2004

Transited Singapore on the way to Auckland and back in Late December/January 2004 and was well impressed with the Business Lounge - Internet, drinks, eats, excellent toilets/showers - You can't fault it.

Changi Airport by John Houseman

10 April 2004

It is the best airport I have ever been through. On arrival it took my wife and I just 12 minutes from from the aircraft deplaning and meeting my relatives through customs. Top score for that. On departure, although it takes a little distance, I manage to find a good place to see planes landing and the runway (the east runway) and once through immigration, the places to sit and do some final business through my PDA, laptop internet access is simply wonderful. Security is tight which gives my wife and I some sense of security, their checking against SARS certainly is quite less intrusive (than in China) and the cleanliness is throughout the airport. The general feeling I feel very much relaxed once I have landed and also leaving, It certainly deserves the full 5-star rating.


Changi Airport by Malachy Roscoe

15 February 2004

Having transited through Singapore recently from Perth to London I was only too happy to have a few hours to explore what most of your contributors claim is the world’s best airport. My outward flight had such a tight connection I had no opportunity to enjoy any of the facilities. As a Star Alliance Gold card holder I looked forward to experiencing the hospitality of Singapore airlines and hoped that the service they offered on the ground was equal to that offered in the air. Unfortunately I was left disappointed on both counts. The airport was crowded with very little seating available even at 4am, I found the large selection of shops offering pretty much the same selection as one another and the layout was confusing and cramped. Regarding the hospitality of Singapore airlines, as I approached their business lounge I was quickly turned away and instructed to visit the dedicated Star Alliance lounge. On entering the lounge the attendant in true Singapore style was welcoming and helpful; I requested a shower which was my main reason for visiting and was informed showers were available inside the lounge and given a towel and toiletry kit. I entered the lounge to find it extremely small for such a large hub and a major alliances lounge. There was one shower which you had to queue for and no seats became available during the 1 hour wait for the shower to become free. There was not even an attendant to clean the shower between customers! The food and beverage selection was atrocious and no reading material was to be found. I have found that all other Star Alliance partners that I have traveled with extend their business lounge facilities for Gold card members and I feel cheated the way that Singapore has avoided services that it demands for it’s Kris members traveling within the alliance. Shame on you Singapore Airlines! 

Changi Airport by Z Baker

12 February 2004

I got in at midnight after a 20+ hour  flight only to find the transit hotel "did not receive" my reservation request. Our party of 4 included my 2-year-old, so needless to say I wasn't too happy at not having a place to sleep while we waited for our 8am flight. Along came an airport personnel who asked if she could help. She took us to different parts of the airport with lounge chairs, but they were all taken up by other passengers. She told us about Rainforest, where you can rent beds for naps -even telling us to avoid it because it was expensive- but that is where we ended up. Rainforest turned out to be great - I'd almost call it an upscale YMCA - but with 50% off after midnight, it wasn't too expensive. Sure, Changi is pretty and has lots of shops but what bowled me over was that friendly and helpful lady.

Changi Airport by Hugues Martel

26 January 2004

Changi is for sure a world class airport compare to European and American airports but it now seriously suffers from the comparison with airports such as Hong Kong, Kuala Lumpur (and probably Bangkok when the new airport that will be opened). In the past five years, Changi has suffered from a serious downturn in its efficiency. Nowadays it is common to have to wait for 30 minutes at the immigrations when 2 or 3 747s arrives at the same time and still have to wait to get the luggage. The one level concept for arrival and departure is also not that good during peak hours. Changi is severely lacking of a real fast rail link (not the slow MRT) to the city and in-town checking facilities as in HK or KL Then overall a very nice airport if you have time to kill and some dollars to spend before you leave Singapore but definitely not if you look for an airport designed for efficient passenger flow, fast transfer.

Changi Airport by David Marsden

7 January 2004

Changi represents what I have come to love about air travel today. Style, Speed and simplicity. Changi is very well laid out, it is extremely beautiful with it's koi ponds and facilities and its simple layout on arrival.

Changi Airport by Pritam Narula

1 December 2003

Changi Airport is a wonderful, and attractive airport. Beats any other in the whole world. It never gets boring, even when flying business class I tend not to use to lounge because the airport is so colorful and friendly and there are various things to do and see. Swimming, Theater, a time-zone, High speed cyber cafe, restaraunts, and my personal favorite a upper deck area in T1 that gives you a overview of T1 and all its planes a runway 02R is in sight so ever 33 seconds is a plane landing!  Changi may not have an intricate architecture but it never gets boring even on 4-7 hour transits.

Changi Airport by Khaled Elzobeir

17 November 2003

A great airport for a visitor, as well as for a passenger. As someone mentioned, if you get stuck for 6 or more hours, you don't realy get bored, this have happened to me because of a flight delay. Great shops, enough restaurants, chairs that almost turn into beds and the washrooms very clean.

Changi Airport by Gigi Rhymer

22 October 2003

Changi is a "visitor's" airport, whereas HKIA is more of an "efficiency" airport. Consider all the entertainment options Changi offers which HKIA does not. But then, HKIA offers much better streamlined facilities, such as the straight line arrivals/departures flow, centralised security checkpoints and double-bridge boarding system. For me as a traveller, efficiency comes before entertainment any day and that is why HKIA is my preferred transit stop in Asia over Singapore.

Changi Airport by G Chew

22 October 2003

Changi may not have the architecture KLIA or HKIA does, but offers a better selection of facilities. A 24 hour supermarket (7/11 at high street prices)  the cinema and outside cacti / sunflower gardens. The MRT only costs a few dollars, and gets you into Singapore in no time (although with slightly more hassle than with a taxi). As it isn't a particulalry big airport, the walks to the gates aren't too big.

Changi Airport by Sam McKinney

21 October 2003

I really don't know why people rave about Changi. the decor is outdated with a colour scheme that is enough to give you a headache, the ceilings are too low and there is no spacious or airy atmosphere (unlike Hong Kong). They're still using the again out-dated method of herding the passengers into a gate area prior to boarding ( I suppose it's a logical extension of the control mentality in Singapore). Okay they've finally built a MRT link to serve one of the two terminals ( 10 years after it should have been built) but who is really going to use this apart from staff working at the airport?

Changi Airport by Michael Smeeton

20 October 2003

Like many I only use Changi as a transit passenger to Europe as I always fly Singapore Airlines. Changi is one reason why I do this. A fabulous airport where one can be stuck in layover for six or more hours but never get bored - it just seems to go on forever. And overnight stopovers are great for buying gifts for relatives and friends. Found it a bit hard to navigate at first and relies on experience to find your gate so if you're a first time flyer into Changi I remember it being tricky. Immigration is so quick and easy and everyone smiles and is friendly. Don't like being stuck in the lounge the whole time so appreciate the myriad of features and entertainment the airport had to offer. Once I was there and it must have been school holidays as there was a clown entertaining kids in a food hall.

Changi Airport by Glen Vallance

22 September 2003

A really great airport. Not because it looks good, but because it works well. There's plenty to do (squeeze in one last Bengawan Solo cake for example) and the layout is good. A good looking airport is impressive, but being able to arrive in Singapore and get into town quickly makes Changi great. On the way out, I'm happy to spend a bit of time here.

Changi Airport by Philip Rowell

6 August 2003

I don't see what all the fuss is about. Changi is OK. It's efficient. It's got bookshops. It's got duty free. What airport doesn't? I don't hate the place; I just don't think it's very exciting. Chek Lap Kok is way better; just as many facilities, a much more dramatic look and a feeling of excitement in the architecture and the location. Dubai is also better than Changi; visually it's much more interesting. I think Changi is good, but there's nothing about it to make it the best in the world.



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