SINGAPORE CHANGI AIRPORT review : 23 May 2008 : by Clive Rumney

Customer Rating : 5/5

On the single criterion of traveller service, Changi deserves a 5 star rating for honesty and efficiency. On a recent transit stop my wife was shopping and lost her purse. In a phone call from Melbourne that evening the shop confirmed that it had been found and handed to airport Lost and Found. Their number was easily found on the airport website, we rang them, they confirmed they had the purse and gave us a claim number. Emails next day clearly told us our options, we could either retrieve the purse at our cost or they could send us the non-cash contents. Within a week the latter arrived. A month later we received the bank-draft for the monetary contents of the purse, every cent! This probably says as much about Singaporeans as it does about the Changi airport itself, but it's still great 5-star service.

SINGAPORE CHANGI AIRPORT review : 17 May 2008 : by S Bryant

Customer Rating : 3/5

An excellent airport in every way! The planners have made every effort to make the travel experience through Singapore a positive one. The free internet access, the reasonably-priced shops (including a supermarket under T1 with standard prices, rather than inflated airport ones), the space, cleanliness and relaxing ambiance, planty of seating and lie-flat couches for a longer transit, everything well-signed, and so much more.

SINGAPORE CHANGI AIRPORT review : 5 May 2008 : by M Moore

Customer Rating : 3/5

Clean, spacious, modern, stylish, quick, helpful staff. The shopping was amazing, staff were very helpful and security good while still quick! Terminal 3 is very open and spacious and easy to navigate.

SINGAPORE CHANGI AIRPORT review : 29 April 2008 : by Nick Fortuna

Customer Rating : 3/5

I arrived/departed from T1. Arrival was smooth, passport control speedy but our bags (tagged First Class by CX) took ages to offload. T1 is dated in appearance, carpet smells musty, and lounges are poorly signposted. Sure the shopping is extensive (expensive?), but the old T1 doesn't have a clear layout, the low ceilings don't add to the ambience and generally left me underwhelmed. Maybe expectations too high? Yet to try T3 - it looks superb driving past. Overall, T1 is efficient, yes, but so are a lot of other airports in Asia.

SINGAPORE CHANGI AIRPORT review : 28 April 2008 : by Z Maung

Customer Rating : 3/5

The new T3 looks fantastic, quiet, clean, modern and peaceful. However, I had to make a connection from T2 to T3 and had to take 2 trains to get to the gate A19. The security queues were so long and slow, as unlike T2, 3 security gates are shared by all flights to Europe which leave more or less at the same time. The security staff were efficient but lots of people travel with more than two hand luggage! The staff screened and opened almost every bag, but still let people carry bottles of water! Nobody seemed to bother to submit toiletries etc in a plastic bag. Departures to Europe from T3 are almost always delayed due to security. I prefer previous connections at T2 where security gates are for individual flights!

Singapore Changi Airport review by Francisco Pinyata

28 April 2008   Customer Rating :

Been at T3 for a 3 hour transit at night and this is the best airport terminal in the world. And that would put Changi's T2 on a very close 2nd place. The terminal was one big glass house that made it look bigger and more spacious. Food choices great, but a bit pricey. Smoking areas are clean and much better than at most other airports. Security is tight but they do their searches efficiently and politely.

Singapore Changi Airport review by Lindsay Bremner

16 April 2008   Customer Rating :

I have to say that Changi T3 is the best terminal I have ever been in. It's very spacious with lots of shopping and eating places, free high speed internet. The staff and customs officers are very friendly and helpful.

Singapore Changi Airport review by Sebastian Baxter

15 April 2008   Customer Rating :

3 super terminals. The new T3 is huge, with a great selection of shops, and quiet spaces to relax, reflect and watch aircraft. Gates large with ample seating area, even for the A380. If you are in transit, try the Rainforest lounge in T1 for a quick shower and massage, and if you have a few hours, grap some sleep at T1's Transit Hotel, where you can also have a swim in the delightful Balinese-style swimming pool. Don't just stay in the one terminal if you are in transit - it is easy to move around with the Skytrain monorail. This is the place to transit if you can arrange it.

Singapore Changi Airport review by Jurgen Julio

25 March 2008   Customer Rating :

Transited recently at the new T3 (and T2) in Singapore Changi. The airport was okay. The layout is not confusing, just not efficient. The shopping and food was just okay, a bit more upscaled than T2. I would love to see more glass and more airplanes on display, instead off plants and stores. The color pallet of the whole airport is not comforting. Discussing T2 on the other hand, it was too old. The carpet was looking a bit dusty and the shops was not amusing at all.

Singapore Changi Airport review by Masaki Oda

22 March 2008   Customer Rating :

Recently, I have used the brand new T3 for transit - T3 has lots of shops and restaurants. However, the atmosphere is more peaceful than other terminals as there are lots of natural lights and plants. Waiting areas nicely decorated. SQ gold lounge has ample space. It offers free wireless internet as well as variety of foods. A good line-up shops with more specialized ones. It is definitely the best airport terminal for transit.

Singapore Changi Airport review by Chris Matthews

14 March 2008   Customer Rating :

Had a couple of visits through the budget terminal. It certainly is. Its a third world airport compared to the rest of Changi. At the moment its only used by Tiger Airways and was almost empty, but if other airlines start using it and Tiger get more flights, the small restaurant and seating will be overwhelmed. Boarding and immigration were easy although there are no transit facilities so a change of flight means going through immigration twice. Departure hall was OK with several coffee and snack outlets. No moving walkways to transport to the gates - just a long walk. Not bad thing I guess after a cramped flight.

Singapore Changi Airport review by Trevor Chan

14 March 2008   Customer Rating :

Transited at T3. All the airport staff were friendly and efficient. Washrooms clean. The airport offers easy access to the skytrain to all terminals. It has free movies, excellent duty free shops. A 24hour supermarket, free internet access and shower with a reasonable price. Not a single moment have I had a bad experience at Changi. This world class airport truly deserves to be the best in the world.

Singapore Changi Airport review by S Kuhlmann

2 March 2008   Customer Rating :

There is so much to do and not enough time. We were in T2, lots of shopping, nice areas to rest, free internet access, free x-box games, small movie theatre, music booths. Everything you need is there and they provide it for free. We also stayed at the Plaza Lounge against a fee and it was nice. Best airport I have seen.

Singapore Changi Airport review by Miro Jurcevic

25 February 2008   Customer Rating :

Terminal 3: First thing that happens is staff meet you at the exit to direct you to the skytrain, baggage or connecting flight in T3. The phones are free for local call. Shopping is easy and variety excellent and top labels. During the day I was able to collect my luggage, report to information and find all of the services I needed. To store my bags cost $6. The shuttle to Four Seasons Hotel was $9 (includes a newspaper and a bottle of water) and the train back from Orchard Road cost $2.70. At night I took advantage of the mini-hotel for $9.25 which included a snack and a cup of drink. The mini hotel was inclusive of toothbrush, towel etc. The service counters inside are excellent and all ticket and Kris-service can be done easily (Kris needs a free call). Avoid the cab/taxi because of the new section charges on certain parts of the road (it costs too much now). You could end up paying about 5 or 6 tolls just for going to the city. T3 is a masterpiece. The MTR (Metro) is connected to T3 by walk bridge OR Skytrain.

Singapore Changi Airport review by Y Ling

25 February 2008   Customer Rating :

Terminal 3 of Singapore's Changi airport is amazing. Very efficient check-in, fast immigration counter, elegant architecture and lay-out, amazing bathroom stalls (with enough room to pull in all of your checked luggage), good shopping, and excellent customer service. Especially appreciated is the public space that can be used by your friends and family in seeing you off - kids will especially like the viewing platform where they can see planes taxi-ing on the runway. There's also extensive hawker stand (and what seems to be a fully serviced FairPrice supermarket) on the basement level so that you can get your last fill of delicious Singaporean eats before your departure. Only thing missing for now is a Citibank ATM.

Singapore Changi Airport review by D Wright

19 February 2008   Customer Rating :

Terminal 3 at Singapore Changi is everything an airport should be: efficient, user-friendly, reassuring and relaxing. The Silver Kris lounge is open, airy and welcoming with decent food and drink (one quibble: no wine glasses on my visit). Good shopping and efficient at-gate security. Why can't we do this in the US?

Singapore Changi Airport review by D Lawrence

17 February 2008   Customer Rating :

Transited through Changi for the first time ever on Emirates flight to/from Melbourne Gate C26. This airport is the way all airports should be: uncrowded; scenic; relaxing. A sharp contrast to DXB airport. Not a single person sleeping on the floor in Changi. Only criticism is that I encountered young airport staff sitting in Harry's on the roof, playing blearing dance music on their mobile phone loudspeakers for everyone to hear. Not nice if you are seeking peace and fresh air during a break in a 14 hour flight. Otherwise, a first-class airport.

Singapore Changi Airport review by Derek Adams

17 February 2008   Customer Rating :

Singapore Changi T3. Splendid architecture, quiet spacious areas and an air of efficiency permeates. The expanded Kris Flyer Gold Card lounge is a model of efficiency, a vast improvement over the Premier lounge in T2.

Singapore Changi Airport review by Karsten Sander

7 February 2008   Customer Rating :

I have had the pleasure to travel recently through the newly opened T3 at Singapore Changi airport. This is a new masterpiece in many aspects, stunning architecture, high efficiency and hassle-free passenger flow, nice shopping and dining as well as perfect lounges.

Singapore Changi Airport review by L Bourne

24 January 2008   Customer Rating :

Immigration was very slow on Sunday evening - with long queues at all desks. Staff were very friendly but slow at processing the large number of people. It took more than 1 hour from landing to get to our luggage! I have been trying to find out the latest water rules and there seems to be nothing published - so I will have a go and see what happens! Airport was very spacious compared with LHR although there seemed very few places to sit down. Long Taxi queues too - took nearly 2 hours from landing to hotel in Orchard Road.

Singapore Changi Airport review by W Keeney

22 January 2008   Customer Rating :

Transited through new Terminal 3 twice this last trip (opened January 9th). Hall and concourse are huge - must be at least 8 or 9 thousand meters from end to end, so expect a long walk to the gate, and get a cart for your carry-on. Three large SQ lounges on the mezzanine level: SilverKris First and Business, and a separate Krisflyer Gold for Star Alliance members, reached by a separate entranceway. All have free internet, but most of the desktops are outside the lounge areas; not so convenient to the tea and coffee caddy as in the Terminal 2 configuration. Gate holding rooms are very large, and each has its own security check, as in Terminal 2. Very high-end shops in the main hall; plenty of duty free. Nice design throughout; a spectacular building, and probably the most elegant airport terminal in the world at the moment.

Singapore Changi Airport review by Keith Jenkins

21 January 2008   Customer Rating :

Vast modern airport but so very easy to transit. Directional signing is excellent. 3 hour transit time but plenty of lounge areas close to boarding gates, shopping area is vast but everything you need is available. Food outlets good and reasonably priced. Best decorated airport over Christmas - nice touch

Singapore Changi Airport review by Trevor Hoad

17 January 2008   Customer Rating :

Spent a pleasant 90 minute transit period here which went very quickly. Everything is well signposted with plenty of shops and dinning options with free internet kiosks. Only drawback is you are unable to take bottles of water on the plane when re-boarding unlike other airports.

Singapore Changi Airport review by K Oakes

15 January 2008   Customer Rating :

I was flying through Changi onwards to Adelaide, Australia from Heathrow and I must say that this airport really is fantastic. The staff are fantastic and the lounge services are cheap. I managed to get a shower before my flight.! The airport is rather hard to find your way around, for me anyway, but the staff were more than happy to help me find my way to wherever I wanted to go. Honestly not a bad thing to say about this airport or Singapore Airlines, both of them are top notch!

Singapore Changi Airport review by Sonali Dias

8 January 2008   Customer Rating :

My daughter travels on Singapore Airlines twice a year to Sri Lanka for her vacation. She has a hearing disability and has requested for assistance. This time when she arrived in Singapore she was so overwhelmed that she was seen up to the taxi by the staff who accompanied her and I would take this opportunity to thank Singapore airlines for having provided such persnalised service which makes a difference in a persons life. Also I like to mention the service in Sri Lanka has also been very good.

Singapore Changi Airport review by Rainer Burger

8 January 2008   Customer Rating :

The best big airport that I have seen so far. Clear signs, nice environment, plenty of shopping and food, also excellent waiting areas for passengers with no access to lounges, many possibilities to connect to the internet (either use a PC provided by the airport or connect your own laptop). Excellent cleanliness with friendly, helpful and knowledgable staff is I think needless to mention for Singapore in general. The lounges (Star alliance) are excellent. Can be only recommended and the bonus is, if you have a long waiting time during the daytime, they provide a free 2h bus tour of Singapore (last bus is leaving at 18:00 if I remember right).

Singapore Changi Airport review by Ross Clark

4 January 2008   Customer Rating :

If you are transitting SIN and have a spare few hours, avail yourself of the free tour round the city. It is excellent, and gives you a good guide to the place (on my tour, I even met up with an old female friend!) Also, if you are landside and using T1 or T2 have a squizz at the landside of T3. After the annoyance earlier on my trip from LHR T3, nice to see how it should be done. Too close to call between here and HKG as to being the best airport in the world for its size. Plenty of room; not too badly-priced; told me not to buy something in dutyfree as I wouldn't be able to get in onto my UK domestic service; easy to see the aircraft, unlike LHR.

Singapore Changi Airport review by G Joyce

11 December 2007   Customer Rating :

Passing through from London to Adelaide, all we can say is superb airport, clean, loads to do, very friendly staff, what an airport should be very enjoyable experience.

Singapore Changi Airport review by Nick Serpell

29 October 2007   Customer Rating :

I have just passed through Changi twice en route from London to Brisbane and return and cannot fault it as a transit airport. For the equivalent of £25 you can use a lounge complete with free snacks and papers, get a shower and have a massage, just what is needed between two long haul flights. Airport staff are friendly and efficient. Duty free is not cheap but, frankly, I have given up on buying duty free drink. I agree with the comments about bottled water.

Singapore Changi Airport review by Micheal Lewis

11 October 2007   Customer Rating :

Fly from Europe to Australia frequently and Singapore Airlines and Changi make the long travel much better to handle. Also on stopovers it's great. The immigrations and luggage handling is fast and efficient. There is always someone friendly around to guide you and never a long wait anywhere. Flew threw Singapore 12 times last year and never did I have a delay or problems with the luggage handling. Great airport and if you are a smoker try the garden on top of Terminal 2.

Singapore Changi Airport review by Eric Bateman

4 October 2007   Customer Rating :

I arrived at Singapore on a fully laden Qantas 747 out of London. The sequence of events: Plane touched down at 0825. It arrived at the gate at 0830. I was in the baggage hall at 0840. My bags arrived at 0845. Was in a cab by 0850. Arrived at hotel at 0905. This is what travelling through an airport should be - well done to all concerned.

Singapore Changi Airport review by S Blackburn

21 September 2007   Customer Rating :

Very efficient on both arrival and departure - e.g. on arrival we were in the arrivals hall within 25 mins of landing. Hard to find fault at any stage other than it does feel slightly dated on airside. Very nice to have premium check in for business as well as first class.

Singapore Changi Airport review by S Healey

30 August 2007   Customer Rating :

It is a very good airport when compared with US and UK airports but would agree with previous comments regarding a lack of seating. More seating is needed . My other gripe with Changi is their ever changing security rules. This has caught a fair number of people out; security staff were refusing food items like jam to be allowed onto the aircraft. This is not listed in their banned items. I cannot understand either why the security desks were placed so close to the gate area; this is poor planning. A passenger cannot therefore take a bottle of water onto the aircraft as there is no facility to purchase water once security has been passed.

Singapore Changi Airport review by L Davis

30 August 2007   Customer Rating :

Arrival in Singapore a pleasure, de-planed, through immigration, collected bags and in taxi within 35 minutes. Departure was similarly efficient, check in quick and easy to navigate, through to departures very easily. I cannot agree that there is insufficient seating, we had row upon row to ourselves at a busy lunchtime period. Also plenty of seating at the departure gate. Toilets clean. No problems.

Singapore Changi Airport review by K Goshalia

7 August 2007   Customer Rating :

Transitted SIN. Nice airport but nothing seems to have changed.It all appears the same what was seen 7 years ago. Clean airport friendly staff and all good facilities. You can do a massage, take showers, swim , use free internet not wifi which has to be paid. The duty free is nice which can keep you busy but certainly not the cheapest. If you time to spare why not use their free city tour which takes you to town and brings you back? No charges and in this way you can explore the city. The hotel shuttle in terminal 2 is not a good service. They have like a mini bus and they ask us to wait for 1 or 2 hours as they dont take bookings and it is on first come first serve so better to take meter cab or limo to hotel. When I was coming back to Australia I went to buy alcohol and they refused to sell me saying that it was less than 1 hour for flight departure.We must purchase one hour before departure someone can carry it to the gate. I found that service very silly.

Singapore Changi Airport review by Brett Watson

2 August 2007   Customer Rating :

Usual Singporean efficiency at Changi. Good variety of distractions during transit: shopping, bars, restaurants. Easy to move around and to find gates and other locations with good sign posting. Distances sometimes a little long, although to be expected with an airport of this size. Staff polite, friendly and helpful, even at the busiest times. Overall an easy and efficient experience. Rules with liquids a little tricky, however staff easily explain how the requirements work. Probably one of the better airports in the regions and certainly one of the world's most efficient and easy to navigate airports

Singapore Changi Airport review by B Kennedy

12 July 2007   Customer Rating :

Why is this a 5 star airport? It is dated with old decor and poor facilities. There is a lack of seating at gates, or anywhere else in the airport for that matter. Food outlets are limited. But of course airport these days are completely given over to shopping with little or no though for those people who hate shopping. Also with the new security system in pace regarding liquids on board aircraft, Changi has some frankly weird rule that allows you to bring sealed bottles of duty free, perfume etc of any size on to the plane but you cannot take sealed bottles of water! Again a rule to appease the duty free shops, but with little consideration for passenger comfort, with so many long haul flights using the airport, having to fly for 14 hours without any water, is not only inhumane its unhealthy. I dont understand how other airports let you take water purchased in the airport onto the plane.

Singapore Changi Airport review by A Wilmot

11 July 2007   Customer Rating :

Service was generally great and everything was clean, especially the bathrooms. The shopping and food outlets were reasonably priced. The food court upstairs is getting a make-over (and it needs it by the look of it). My only complaint, was that the transfer desks (we used C & D) were under staffed. We transferred about 8pm each time, and waited about 20-30 minutes at least, to get served. It was frustrating after a 6.5 hour flight to wait so long for a boarding pass for our next flight. Once at the front of the queue though, the service was good.

Singapore Changi Airport review by S Grynkewich

3 July 2007   Customer Rating :

Singapore airport is generally efficient and clean - as is everything in Singapore. But where it once had spacious, clean areas, it's been given over to gross commercialism with a host of shops and stores in a bit of over-kill. Immigration on arrival can be slow and annoying - especially in face of the fact that everything else seems to be run on a very efficient level.

Singapore Changi Airport review by Bill Atkins

19 May 2007   Customer Rating :

Long lines at immigration and very slow processing. The airport is spacious and clean and does have the advantage of plenty of room to expand. I would not agree that duty free shopping is good value.

Singapore Changi Airport review by Wayne Herbert

13 May 2007   Customer Rating :

I fly in and out of SIN all the time. Best airport I have been in. Changi is an intimate airport - I am tired of the swooped, echoing, metal braced halls of so many advanced airports.

Singapore Changi Airport review by Sonu Nair

8 May 2007   Customer Rating :

Used Changi a couple of times. It's a delightful experience. Pleasant & friendly staff, Enough activities to engage on if it is a long transit. Duty free prices are very competitive, unlike any other airport. In fact can use the prices as a benchmark for a little more bargain in the city malls. Good restaurants & free internet. Almost completely Wi-fi covered, but not free. The connectivity to the city is excellent. Pick up a cab or a MRT & save $. Overall the feel good factor stays for a long time. It's the final word for hospitality, just like their airline.