SINGAPORE CHANGI AIRPORT customer review :  29 June 2009 : by M Johnston  (Australia)

Customer Rating :  4/5

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Probably one of the best airports in the world. The services provided within the airport are outstanding and the transport between terminals is seamless with a light rail system connecting all three terminals. Additionally the cost of the train into the city from the airport (known locally as the MRT) is no more than a few dollars. When departing from Changi there can be issues with check-in which can take longer than is acceptable but arrival is usually quick. The only minor gripe I have with Changi are the staff, while professional they are rather cold not providing a particularly welcoming first experience to Singapore.

SINGAPORE CHANGI AIRPORT customer review :  29 June 2009 : by Neil Ramsay  (Australia)

Customer Rating :  5/5

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Transitted through T3 twice in 5 days for around 5 hours each time. Plenty to keep pax occupied with shopping, eating and the free movie theatre. Also the butterfly garden and carp pool are nice diversions. Plenty of pleasant quiet places to sit and read and a great variety of restaurants/fast food outlets to choose from. Plenty of departure screens to keep you up to date. Concourse shuttles are handy as it's a big terminal. Security was firm but well mannered (take note LAX, it can be done!). A380 boarding was handled with precision and efficiency. A pleasant experience all round.

SINGAPORE CHANGI AIRPORT customer review :  18 June 2009 : by Alan Wan  (UK)

Customer Rating :  5/5

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Passed through the airport twice travelling to/from New Zealand. It has been a few years since I have used this airport and I put it above Hong Kong. On the outward leg we had a 3 hour layover and used the showers at the Ambassador lounge - facilities fabulous and a god send after a 12 hour flight. On our return we stopped for 3 days at Singapore - arrived at 6:40am and it took us 10 minutes from the gate, through immigration, collecting our baggage and into a cab. On the day of departure we arrived a few hours too early and watched a film at the free cinema.

SINGAPORE CHANGI AIRPORT customer review :  14 June 2009 : by Chien Chiang Yep  (Singapore)

Customer Rating :  4/5

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SIN airport T1 to T3 are excellent, beautifully decorated, there is garden, T3 has a live butterfly garden very good experience and its Free for entry. There is only 1 things need to improved, that is the counter service attitude. Custom Officer always serve with a long and bore face, not even say "Thank you" after clearing your passport. The security check as well. Although it a serious task need to be very careful when checking the passport, but you can do with a smile. Overall everything has been improving and it better.

SINGAPORE CHANGI AIRPORT customer review :  8 June 2009 : by R Mortara  (UK)

Customer Rating :  5/5

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I was impressed during my first visit this week. T3 is huge and as other comments suggest, you have to be prepared to walk a fair bit, although their are numerous moving walkways and you can ask for a buggy. That said the terminal is spacious and toilets are spotless and some even overlook the apron and one of the runways. Transit was quick and painless and when I returned for an overnight stop my bag was on the carousel 15 minutes after landing. The Immigration staff were the friendliest I've encountered in a long while, all smiles and welcomes which makes a nice change! On my return I was out of my hotel room and checked in within 15 minutes. I may have travelled at quiet periods of the day for this terminal but that does not detract from the all round quality. A very relaxing experience all round.

SINGAPORE CHANGI AIRPORT customer review :  6 June 2009 : by Kevin Barrance  (UK)

Customer Rating :  5/5

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Upon arrival you are through immigration in minutes and invariably the bags are starting to come through almost immediately. Upon departure everything runs smoothly too. T3 is a revelation and whilst it might not have quite the charm that T2 has, it is a model of functionality.

SINGAPORE CHANGI AIRPORT customer review :  21 May 2009 : by Peter Lee  (Singapore)

Customer Rating :  4/5

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There are some good things about this airport, but I think it is generally overrated. Customs clearance and baggage retrieval are excellent. Facilities are OK, nothing really special. Some good eateries, some even at a reasonable price. Check in is still a problem. No matter what airline I fly I always seem to get the same inefficient, grumpy check-in staff from SATS.

SINGAPORE CHANGI AIRPORT customer review : 27 April 2009 : by Ross Clark

Customer Rating : 5/5

SIN-LHR on SQ using T3. Excellent, roomy, can't be faulted, although it can be quite a walk. As for landside access to SIN: If you take the MRT from the city centre, the price is $S1.80 each way, which is extremely reasonable. Allow 40 minutes to get to the airport train station, as there is a transfer required at Tanah Merah; and another ten minutes again if you are using T1. A taxi will be faster door-to-door, allow $S20 or so to the central cty.

SINGAPORE CHANGI AIRPORT customer review : 24 April 2009 : by J Oliver

Customer Rating : 4/5

Over the last 6 months, I went through Terminal 3 three times. The thing which struck me on all occasions was how surly/bored-looking the security staff has become. One lady at the hang luggage screening machines was practically snapping at passengers. What has happened? One of the great things about Changi airport is not just the efficiency but also the niceness of the people you meet, instead of the supercilious attitude common in many airports.

SINGAPORE CHANGI AIRPORT customer review : 17 March 2009 : by Margaret Smith

Customer Rating : 5/5

I arrived in Changi Airport only to find that the travel agent in England had given me false information which meant I could not continue my flight to Manchester that night. I had only light hand luggage, the two on-site hotels were full, and at nearly 70 years old I was totally alone, upset and very frightened. The young lady on the information desk (near the Transit Hotel) saw my plight and asked if I would stay at the Crowne Plaza. She offered to walk me there and I felt safe and enjoyed 18 hours of comfort in the hotel.

SINGAPORE CHANGI AIRPORT review : 26 January 2009 : by Stefan Klemic

Customer Rating : 5/5

This is undoubtfully an excellent airport! I've been here a few times for transit. It is a very clean, there are a lot of things to do. Just be prepared for long walks, because the airport is huge, much larger than most European airports.

SINGAPORE CHANGI AIRPORT review : 25 January 2009 : by Alfons Wilbert

Customer Rating : 1/5

Budget Terminal, Singapore Changi Airport. If you fly on a Budget Airline you are not flying from any of the Changi Main Terminals - this is now a sub-class travelling experience. Firstly, despite the fact that you may had your luggage checked through to your final destination, you actually have to collect it from the belt of your connecting flight at SIN Changi and go through Customs, as you have to physically leave the airport to get to the Budget Terminal. Once you arrive at the Budget Terminal, you are in the hands of Singapore Airport Terminal Services (SATS). After check-in, which took ages, you are left in what can only be described as a totally stripped down version of an airport. You travel on a Budget Airline, so you will be made to you feel like a sub-class person in this Terminal. Having been shepherded to towards the departure gate, we found this gate to be closed and unstaffed, despite it being 40 minutes prior to scheduled departure. Departure time came and went, but still no one attended the gate, despite all passengers being clearly able to see that the flight was standing outside. 1 hour past the scheduled departure time, I did go to one of the other gates that was staffed and demanded that someone would attend our gate, as the whole flight was sitting on the floor in the corridor outside the gate. Nothing happened for a further 30 minutes, when I lost my patience and went looking for anybody from SATS to demand to see the Terminal Manager.

SINGAPORE CHANGI AIRPORT review : 16 January 2009 : by Ian Ford

Customer Rating : 5/5

Two transits through Changi in Dec 08 and Jan 09 - an exceptional airport. It is huge but easy to get around with the transit system and travelators (all of which worked). On a 6-hour layover I spent 1.5 hours at the rooftop pool (for A$15), had a one hour massage, went around the butterfly garden, watched a film and took a shower - all great for a long layover. Highly recommended airport.

SINGAPORE CHANGI AIRPORT review : 10 December 2008 : by Olfato

Customer Rating : 4/5

Terminal 1. I normally have high praises for Changi, but my last couple of flights have been a disappointment. In the check-in area, there is little place to sit, and no place to stay for transit/waiting passengers. (After passing the immigration, situation gets a lot better though) My check-in counter was supposed to be counter 2, but it was transferred to another one without any announcement or warning. Security check to enter the boarding area was very tedious, which is quite unlike Changi. The line started to pile up, and the wait amounted to almost half an hour. On the plus side, transportation to and fro is convenient, facilities are fantastic, and generally above average. Despite some misgivings, I still regard Changi as one of the better airports in the region, tied with KLIA and Hong Kong.

SINGAPORE CHANGI AIRPORT review : 28 October 2008 : by k Chitoor

Customer Rating : 4/5

Changi seems to have lost the plot with Terminal III. Whilst Terminal I and II have individual security screening at each of the gates, the same cannot be said about T3. Plus, the shops and eateries are in the middle and too far away from the distant A15+ gates. Disappointed.

SINGAPORE CHANGI AIRPORT review : 25 September 2008 : by S Narayan

Customer Rating : 5/5

Terminal one excellent throughout. I can see why this is a five-star airport. It only took me 7 minutes to get from the plane door to duty free, make one purchase, clear passport control, get luggage and clear customs. Excellent speed and efficiency all over. Staff are multilingual. Singapore has four official languages. Outside customs, plenty of payphones, food / convenience store / tourism center. Taxi rank is very good and prompt. They charge exactly by the meter. Also available are Mercedes for rent (minimum 50 Sing Dollars). Toilets were clean! Plenty of food choices - more than I could list. Extensive duty free / shopping. Independent security check for each gate, which increases efficiency.

SINGAPORE CHANGI AIRPORT review : 31 July 2008 : by Colin May

Customer Rating : 5/5

For an airport of its size, you cant beat Changi for ease and speed in getting from plane to taxi with baggage and also the ease of movement due to the combined and departure concourses. There is no other competition. This same route takes longer in HK and Incheon with their light rail and single terminal concept.

SINGAPORE CHANGI AIRPORT review : 24 June 2008 : by Adnan Mohamed

Customer Rating : 5/5

Arrived from Bangkok to Singapore on a early morning flight. This airport is a city within itself, you really do not really need to leave the airport to go shopping, watch a movie, or go for a swim, its all there! Stayed in the Transit Hotel which I found to be excellent, and got on my flight back to Melbourne with no problems.

SINGAPORE CHANGI AIRPORT review : 20 June 2008 : by B Hawking

Customer Rating : 3/5

It is a wonder why Changi gets such stellar reviews every year. Yes, it's a good airport in so far as it is efficient and clean. But there are other efficient and clean airports that don't get as much praise as Changi. Moreover, there are serious drawbacks that hardly ever get aired. Frequent travelers don't care about how pretty an airport is, or how good the shopping is. Travelers want to spend as little time as possible in the airport. Changi is getting worse in this regard. It used to take under 30 minutes to step off the plane and into the taxi line. Now, it takes longer. Gates at the new terminal 3 is far away. And the addition of a new terminal necessarily means needing more staff at immigration. This does not seem to be the case, so spreading out existing manpower over to the new terminal means longer lines. You never know if you're going to arrive at terminal 3 or terminal 2 if you flying in on SIA. They play roulette with gate assignments for arrivals. Why? Perhaps they want to see if there are more passengers tranferring to flights leaving from terminal 2 or 3? What is surer is that it can be irritating to have people meeting you ending up at the wrong terminal. Many airlines operating in Changi contract to have check in done by airport-linked personnel. These people have no incentive to be accommodating or flexible. They have no connection with the airline itself. The result is that they tend to follow the letter of requirements. No flexibility. If your luggage is a little overweight, they charge you or make you dump stuff. They charge overweight baggage to the very last kilo. They are unwilling to upgrade passengers, even frequent flyers, on their own. Staff manning the counter for one airline (which will not be named) recently said there is a policy of no upgrades, when this was clearly not true (we have been upgraded on this airline). We recently flew with a pet. We have never been charged so much for flying a pet than at Changi. Remember, this is contracted staff doing the estimate and leveling the charge.

SINGAPORE CHANGI AIRPORT review : 17 June 2008 : by Edmund Carew

Customer Rating : 5/5

Changi has to be the model for other airports around the world. Free Internet terminals (beware the 15 minute limit per session!), good signage, an excellent, cheap - SGD$2 and frequent (though poorly publicised to foreigners) metro link to Singapore's CBD and many suburbs, excellent availability of drinking water fountains, spacious and clean toilets and comfy snooze chairs ensure it runs rings around most other worldwide airports - especially price-gouging Australian and European airports. However, on the downside, walking times (even with the aid of travelators) for connecting flights can be long, and the Terminal 3 transit hotel can take a first time visitor a few minutes to locate. Duty free is typically cheaper than Australian airports though Singapore's annoying system of delivering a purchase to you at the airport gate (where you are waiting) makes for last minute anxiety if you have left a purchase until an hour before your flight is due out.

SINGAPORE CHANGI AIRPORT review : 13 June 2008 : by A Crowdy

Customer Rating : 3/5

Terminal 3 is the new jewel in the crown at Changi. It is modern and clean with good shopping facilities. However for those who are frequent economy flyers with Star Alliance. The lounge is VERY poor - there are no toilets or Showers. I find this as a frequent flyer, extremely poor. The Silver Kris lounge on the other hand is extremely luxurious. It seems that frequent economy flyers are not that important in today's market.

SINGAPORE CHANGI AIRPORT review : 3 June 2008 : by A Dampier

Customer Rating : 5/5

This is a well laid out airport, it has 3 terminals all easy to get to. Fantastic shopping with a great variation in each terminal, with fabulous areas to relax for transit passengers . There is a clinic, free showers, even a sleeping area. Music played live in the common bar areas, also a transit lounge with televisions and comfortable chairs very relaxing. If you have over 5hrs to wait for connections, the airport provides the most amazing free tours around the city and on the water, all so informative and expertly presented.

SINGAPORE CHANGI AIRPORT review : 3 June 2008 : by R Ravinder

Customer Rating : 5/5

Penang-SIN-Sydney in Jan with a connecting time of 45 minutes and a transfer from one of the outlying gates of T2 to the central 'pod' of departure gates at T3 (from where all the Australian flights leave). I made it through the grouped security gates at T3 with more than few minutes to spare - they had just commenced boarding the A380 to Sydney - and my bags made it too. Hats of SQ and Changi! On a subsequent trip I did some shopping at T2. Pity that T3 has little by way of mid- priced shops. This comment may also draw some protest, but Changi is the one airport in the world that treats its smoker passengers with considerable respect, by giving them well-ventilated neat, clean spaces.