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Singapore Changi Airport Passenger Reviews and Customer opinions



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SINGAPORE CHANGI AIRPORT customer review :  25 January 2013 by Y Balfour    (New Zealand)

Rating : 7/10

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Recommended

We were checking in as a tour group, but a Mainland Chinese tour group also was checking in at the same time. They tried to cut us off from the check in to let their group check in first. Check in staff made no effort to form one single file line and only when the airport manager came to restore order did our tour group get to check in. Considering that our flight was earlier than the latter group, I consider this to be poor effort from staff of a supposed '5 star airport'.



SINGAPORE CHANGI AIRPORT customer review :  25 January 2013 by M Bertram    (Australia)

Rating : 10/10

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Recommended

I'm not sure what I can say here that hasn't already been said before? This airport is one of the best I've travelled through. Arrivals are straightforward and there was no line at immigration (and unlike other airports they had lots of staff at the immigration desks). Customs was also pretty straightforward and in no time at all we were through and on our way into Singapore CBD. Departures were again very, very efficient with fast check in and immigration. Terminal 3 was very clean and modern with lots of duty free shops and we also visited Terminal 2 (looking a bit dated) to see the M&Ms Concept Store. Although we made a bee line for the lounge once we'd made our duty free purchases, I could see there was a lot for people to do in the airport with cinemas, gardens, shops and eateries.



SINGAPORE CHANGI AIRPORT customer review :  15 January 2013 by James Levy    (UK)

Rating : 10/10

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Recommended

Without doubt, the best Airport I have had travelled through. Staff are helpful and polite, and nothing is too much trouble. Facilities for passengers are second to none, ranging from free wi-fi through to the rooftop swimming pool! Cinemas, Lounges, Transit Hotels, Gardens, Restaurants, Bars, Shops, this place has everything. If you happen to have the good fortune to be transiting through Singapore, try and arrange your flights to allow at least 3 hours in the airport, particularly terminal 3, which is huge.



SINGAPORE CHANGI AIRPORT customer review :  3 January 2013 by M Eggleton    (Australia)

Rating : 10/10

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Recommended

I love travelling through Singapore airport, very friendly and efficient staff. The airport is very clean, has the best facilities (places to lay down, free Internet and power points, TV's showing different things, huge range of shops and restaurants). It's huge, so you can always find some space to yourself.



SINGAPORE CHANGI AIRPORT customer review :  2 January 2013 by R Woodward    (Australia)

Rating : 9/10

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Recommended

SIN is a clean, well laid-out design and easy to find your way around. The spaces have ample natural light, gardens, along with affordable shops and activities while waiting. Changi is not a world-beating architectural masterpiece, but it is a nice place to spend time. It provides a warm and inviting ambience that many more elaborate terminal designs (like Kansai and Hong Kong) fail to offer with their expansive hard surfaces and artificial materials. Now that the shabby budget terminal has been closed, even LCC users can enjoy the fine facilities. Unlike major Australian airports, Changi has not suffered from over-capacity since the arrival of A380 services in the past few years either. Like many other things in Singapore (its safe streets, public transport system and cleanliness), many other cities could learn a lesson or few from this airport and its management.



SINGAPORE CHANGI AIRPORT customer review :  23 December 2012 by G A Bray    (Australia)

Rating : 9/10

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Recommended

Changi is really a great airport. Comfortable and easy to navigate with little hassle. Plenty to do and see while filling in the time, with reasonably priced food and beverages too. Going from one terminal to another is not a hassle, although it does seem the shopping is simply repeated from one to the other, except for the Butterfly Garden and other such attractions, there is not much point in visiting the other terminals as every terminal is pretty much self-sufficient. Only distraction was poor wifi reception once I was beyond security in my gate lounge, F34. Also no visible toilets were found once in the lounge.



SINGAPORE CHANGI AIRPORT customer review :  10 December 2012 by N Bromwich    (UK)

Rating : 8/10

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Recommended

Arrived from Sydney looking forward to stepping into my favourite airport of them all. Unlike most previous stopovers in Singapore we were in an unfamiliar terminal, and so we were unable to as easily navigate the building. However, as it was only a short stopover this wasn't a bother to us. A family member of mine required extra assistance at the airport due to travelling on crutches, and as always they were extremely polite and immediately offered up any services, and also answered questions without hesitation. The airport was spotless, and the facilities unmatched. It was unfortunate that there wasn't enough time to enjoy all that was on offer.



SINGAPORE CHANGI AIRPORT customer review :  26 November 2012 by Jeremy Chan    (Hong Kong)

Rating : 9/10

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Recommended

It is a very efficient airport. Very beautiful design, and there are plenty of facilities available. Just one thing to complain about - it's the security check. They are located at the gates-passengers will walk pass them right before boarding. This is not a good system because it forbids passengers to buy beverages in the restricted area on board the plane. It's inconvenient.



SINGAPORE CHANGI AIRPORT customer review :  21 November 2012 by Denise Callichy    (Australia)

Rating : 10/10

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Recommended

Changi Airport is my favourite. All my needs are catered for, including a leg and foot massage. The airport is clean, beautiful and smoothly run. Going through Changi makes me feel like an individual instead of just one- more-traveller.



SINGAPORE CHANGI AIRPORT customer review :  1 November 2012 by M Wells    (Australia)

Rating : 9/10

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Recommended

On my most recent trip to Changi I flew SIA, MEL-SIN-HKG-SIN-MEL (388-388-77W-388), spending the night at the airport on the first leg as I waited to meet up with a friend. Everything about this airport is perfect. Facilities are clean, user-friendly, with decent signage everywhere, an easy to find sleeping lounge located near a cheap 24-hour food and beverage outlet. Add to this 24-hour movie cinema, plenty of viewing areas for aviation nuts, and for just S$8 you can use the hotel shower facilities with amenities included! Transiting between terminals is a breeze with the automated skytrain. The only thing I would ask they improve is the air conditioning, with parts of the airport perhaps just a little warmer than ideal. Overall the best airport experience you can have.



SINGAPORE CHANGI AIRPORT customer review :  28 October 2012 by K Pardoe    (Australia)

Rating : 9/10

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Recommended

Arrived 1900 from Sydney, no holdups through immigration and customs, onto MRT and into town. Departed 1635 for Siem Reap a few days later, MRT to airport and straight through without delay. Arrived 1545 10 days later, again straight through without delay, taxi to Changi Village. Departed for Sydney 0210 2 days later, shuttle bus to airport and no delays. Some toilets in the terminal looked as if they hadn't been cleaned for some time, but still better than some.



SINGAPORE CHANGI AIRPORT customer review :  16 October 2012 by M Villanueva    (USA)

Rating : 10/10

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Recommended

This was my first time at Singapore Changi Airport and this is truly a 5 star experience. People speak English well with a large number of other languages to help you from Korean to French and Russian. Food and shopping is available at reasonable prices. The airport is clean and if you are in transit and stay at one of the hotels, there are multi-floored malls underneath the terminals which have everything from restaurants, bookstores, fast food and convenience stores as well. At the airport I had an asthma attack at 5am and there was a doctor there who treated me and even drove me back to the gate so I could board my plane in time for the 6am departure to Narita. Changi really sets the standard.



SINGAPORE CHANGI AIRPORT customer review :  11 September 2012 by Gaurav Nerkar    (India)

Rating : 10/10

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Recommended

What a pleasant experience after Bangkok Airport. Shortest immigration queuing time, fast security check, pleasant environment and large range of duty free. Free massage chairs. Return was a pleasant experience. I really like the 'rate our service' concept screens are everywhere.



SINGAPORE CHANGI AIRPORT customer review :  8 September 2012 by Casper Yap    (USA)

Rating : 7/10

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Recommended

Missed connecting flight due to 1. change of departure time, pushed back 30min. 2. flight delayed by 45min. Stuck in transfer area for a couple of hours to arrange another flight. Need more flat couches to lie down. There is a sleeping lounge but too far away. When we got our flights, we went to the transit hotel for a nap plus shower.



SINGAPORE CHANGI AIRPORT customer review :  7 September 2012 by M Palmer    (UK)

Rating : 9/10

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Recommended

I fly via Singapore from London to KL at least once a year, if not twice. I choose to fly SIA because they provide a great service, and that goes for the airport as well. The airport is spacious, organised, clean and clearly signposted. There always seem to be sufficient staff around who you can approach who will help you should you need any assistance. The interior design of the airport is excellent, most importantly the toilets are immaculate. All airports need to be more like this, it takes the stress out of flying.



SINGAPORE CHANGI AIRPORT customer review :  4 September 2012 by E Tan    (Singapore)

Rating : 1/10

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Recommended

Luckily the Budget Terminal is closing soon! Chaotic and horrible experience checking in for an early morning Tiger Airways flight. Long lines due to common check-in counters for several flights departing around the same time. This system did not work as a separate counter had to be opened for my flight so that passengers could make the departure time. However, no announcement of this was made. After checking-in, there was again a long line (people were queuing almost until they were outside the terminal) to proceed to security checks. This was strange as the security checks themselves were quick.



SINGAPORE CHANGI AIRPORT customer review :  31 August 2012 by M Maleque    (Bangladesh)

Rating : 10/10

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Recommended

It is probably the best airport I have visited. The staff in the immigration section were quite efficient so I spent very little time in a queue. Staff were friendly and helpful. Also, I didn't spend much time around luggage belts either. The facilities at the airport are sufficient to keep you occupied and the airport really clean and quiet.



SINGAPORE CHANGI AIRPORT customer review :  20 August 2012 by Marcus Boehm    (Australia)

Rating : 9/10

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Recommended

Very quiet and well serviced with technology that works. One omission in planning is evidenced by the difficulty in buying a stamp, the customer has to change terminals to do this.



SINGAPORE CHANGI AIRPORT customer review :  15 August 2012 by M Eggleton    (UK)

Rating : 8/10

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Recommended

Excellent airport with lots to do if you have a delay or are in transit. Lots of beds to lay down, TV's with movies and sports on, computers with free internet, restaurants, shops, charging stations for your gadgets etc, nice clean and open plan place which is easy to get around.



SINGAPORE CHANGI AIRPORT customer review :  6 August 2012 by Tia Traynor    (UK)

Rating : 10/10

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Recommended

Changi was a good airport. It was very clean, organised and we didn't have to wait in a long queue for immigration. The staffs at the information desk were very helpful and welcoming as well.



SINGAPORE CHANGI AIRPORT customer review :  1 August 2012 by M Chan    (New Zealand)

Rating : 9/10

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Recommended

We did a stopover in Singapore on the way to KL and then a transit on the way back. On the way into Singapore the immigration queue was quite slow and a few people were pulled aside at the immigration counter. There are individual queues to the various counters and maybe, they should adopt the one queue system that feeds into the various counters when you get to the front as in other airports. Bags were in the luggage reclaim area very promptly and out we went into Singapore. Hats off to Changi on our return journey! We were on a transit in Changi from Kuala Lumpur to Auckland and due to some snag with our booking, the airline could not check our bags through to Auckland. In Changi we were made to go through immigration, get our bags, go through customs, then check in again on the landside, go through immigration again! Luckily it was Changi because from the time when we got off the plane to the time we were back in the departure lounge again took us under 40mins. On top of that, the terminal was pleasant and facilities were clean.



SINGAPORE CHANGI AIRPORT customer review :  26 July 2012 by Jordan Ng    (Singapore)

Rating : 10/10

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Recommended

It was a great experience in June on the first leg of my flight to BKK. Great amenities and shopping varieties and superbly clean! Baggage was also quick and easy accessible.



SINGAPORE CHANGI AIRPORT customer review :  25 July 2012 by B Gilliland    (New Zealand)

Rating : 10/10

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Recommended

Lovely facilities and fast processing. Has to be one of the best airports. Duty free isn't very good though. Expected much more from this city. Really enjoyed the free transit passenger tour of the city as we had a long lay over. Loved the free WiFi and charging stations.



SINGAPORE CHANGI AIRPORT customer review :  14 July 2012 by P Cairnduff    (UK)

Rating : 9/10

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Recommended

I stopped over here on my way to Australia and was extremely impressed by the airport. It was a real shame that my inbound flight was delayed so long and I was only able to spend 30 minutes here! The terminal was bright, clean and welcoming and staff were very efficient and friendly - I have never heard a security officer say to me 'Have a good flight'! I even thought that some of the staff I've met in the UK should be trained over here! If I had to make one negative remark, it would be about the toilets in the transit lounge which, while spotlessly clean are far too small for the number of passengers that will want to use them after a long haul flight, to brush their teeth etc, and so will become very crowded as a result. Otherwise, absolutely fantastic airport!



SINGAPORE CHANGI AIRPORT customer review :  27 June 2012 by M Jacques    (UK)

Rating : 10/10

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Recommended

Terminal 3. A first rate airport and terminal. After enduring endless queues at Dubai in transiting, Changi is a pleasant experience. All airport and hospitality staff approached are very helpful and attentive. The terminal is clean and airy with themed areas, including a carp pond and butterfly garden, to help time to pass whilst spent waiting for the next flight.





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