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Singapore Changi Airport Passenger Reviews and Customer opinions |
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SINGAPORE CHANGI AIRPORT customer review : 9 December 2011 by S Gervais (Canada) |
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Rating : 10/10 |  |
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T3 at Changi is great. Very spacious and bright. Never experienced any queues for immigration or security
clearance. Purposely arrived early to benefit from vast array of duty free shops and managed to do a lot of
Christmas shopping. Even the smoking area in this terminal is a pleasant experience with its outdoor tropical
facilities.
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SINGAPORE CHANGI AIRPORT customer review : 8 December 2011 by R Jam (Saudi Arabia) |
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Rating : 10/10 | |
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Changi Terminal 2 may not be as fancy as T3. But it is still a very convenient airport, especially for Long or
Short transit. A lot of shops, and amenities are excellent, comfortable seating, Free Internet, TV,
Entertainment and leisure areas. You can easily find your way through the airport and convenient because
security check are done at the gate holdroom.
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Singapore Changi Airport customer review : 18 October 2011 by D Smith (Australia) |
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Rating : 10/10 | |
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We had two long transits (on purpose) in Changi to provide an extended break between long flights. Toilet
facilities are spotless, building and amenities are clean. Airport security efficient and polite. Terminal 3
lounge is a good place to hang out. The airport is very large; so budget up to 20 minutes to walk to the distant
gates. Alternatively, use the travelator or the shuttle train. While the shopping opportunities are extensive and
the sales staff excellent, be aware that prices are a mix (some competitive, some clearly not). The only grip is
that the air-conditioning temperature is set to 25C and the internal humidity seems high. Twice we had to move to
find a cooler spot in the building, but no big deal.
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Singapore Changi Airport customer review : 11 October 2011 by T Hansson (Australia) |
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Rating : 8/10 |  |
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Good transport system and location. Easy to find your way. Somewhat disappointing with its sterile environment and
arduous security checks.
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SINGAPORE CHANGI AIRPORT customer review : 4 October 2011 by Y Zhan (Taiwan)
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Customer Rating : 5/5 |
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I use Changi Airport's Terminal 3 quite often and it is a quick, smooth and pleasant experience every time. Airy and
spacious with lots of greenery. GST refund office is located just before security/immigration entrance, process
quick and easy. There is plenty of airside shopping and food and beverage options, plus clean, spacious toilets.
SINGAPORE CHANGI AIRPORT customer review : 29 September 2011 by M Johnston (Australia)
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Customer Rating : 5/5 |
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Regularly use this airport and have always found it to be extremely efficient. Plenty of shopping and entertainment
options for those in transit and spacious terminal areas. One of the best airports around.
SINGAPORE CHANGI AIRPORT customer review : 26 August 2011 by I Black (USA)
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Customer Rating : 3/5 |
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In the past, I've always been impressed by Changi , this time I was disappointed. Flying in, I had to wait a long time
for luggage, even though I was on the all Business Class flight from NYC, it took me over 1 hr to leave airport. On
leaving I could not claim my tax back on my purchases, the line was so long at tax refund I would have missed my
flight.
SINGAPORE CHANGI AIRPORT customer review : 21 August 2011 by S Garac (France)
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Customer Rating : 5/5 |
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A great experience, in T1. While transiting you can access other terminals facilities, using skytrain. Impressed by
the staff who are kind with passengers, explaining what you are looking for. Changi is really what an international
airport should be.
SINGAPORE CHANGI AIRPORT customer review : 10 August 2011 by R Tan (Indonesia)
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Customer Rating : 5/5 |
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It took me less than 30 mins to transfer between flights from T3 to T2. Changi is very efficient, always have a
good experience flying in and out.
SINGAPORE CHANGI AIRPORT customer review : 9 August 2011 by H Monk (UK)
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Customer Rating : 5/5 |
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Efficient, clean, spacious and passenger friendly from check in through to departure. Other airport operators, visit,
learn, note and improve your facilities, this is how an airport should be run.
SINGAPORE CHANGI AIRPORT customer review : 18 July 2011 by John Johnston (Australia)
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Customer Rating : 5/5 |
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Very efficient airport. Short queues, spacious and clean. My only complaint is the distance between gate lounges.
Invariably when transiting, your aircraft arrives at one end of the terminal and the departing aircraft is at the other
end. Despite moving walkways there is a big gap to walk in the middle through the shops. Similarly the driver less
trains leave a gap to walk. My other comment is how busy it can become. Our flight was delayed because a
passenger did not turn up and it took 20 mins to retrieve his baggage from the hold. The pilot then said that we
had missed the take-off slot and it would be another hour before we could get another. This was at 1am.
SINGAPORE CHANGI AIRPORT customer review : 14 July 2011 by D Mauro (USA)
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Customer Rating : 5/5 |
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I had an 18hr layover in it and was entertained the entire time. There are air-side transit hotels, free Internet
stations everywhere, excellent shopping options, free foot massages, free lounges, a butterfly garden, movies,
and all sorts of interesting things to see. This airport is also extremely efficient and clean. If all airports were on
this level, travelling would be much more enjoyable these days.
SINGAPORE CHANGI AIRPORT customer review : 18 June 2011 by C Kan (USA)
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Customer Rating : 5/5 |
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A very passenger-friendly airport with all of the amenities (including a garden, sleeping areas, and showers!)
any passenger could need and want. Perhaps Terminal 2 could use a few more eateries and shops, but the current
selection is not bad. Immigration, baggage, and security are all rather efficient.
SINGAPORE CHANGI AIRPORT customer review : 9 June 2011 by S Gervais (Canada)
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Customer Rating : 3/5 |
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First time user of Changhi T3. Beautiful and spacious terminal, with very quick immigration
clearance and baggage delivery. Great shopping as well. Outbound equally efficient.
SINGAPORE CHANGI AIRPORT customer review : 9 June 2011 by R Cheok (Singapore)
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Customer Rating : 5/5 |
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I travel a lot and this is still a top airport. It is not as nice as some of the newer ones,
there is no express train to town, but it is fast and efficient. Immigration queues hardly
ever exceed 5 minutes and baggage comes quickly. Terminal 1 is a bit crowded, but 2 and 3 are
good.
SINGAPORE CHANGI AIRPORT customer review : 29 May 2011 by Richard Edmondson (New Zealand)
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Customer Rating : 5/5 |
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I was amazed at how quickly (20 minutes) I was able to collect my luggage and clear immigration
and customs. No queues at immigration , and enjoyed the same efficient service when I left
Singapore.
SINGAPORE CHANGI AIRPORT customer review : 11 April 2011 by Andrew Tucker (Australia)
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Customer Rating : 5/5 |
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Changi is always nice airport to transit through. Customs and security are always very polite.
Terminal is clean, good range of shopping, and staff are happy. Seating comfortable, and free
internet.
SINGAPORE CHANGI AIRPORT customer review : 15 March 2011 by Gunnar Emausson (Sweden)
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Customer Rating : 5/5 |
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Arrived in Terminal 1 midday aboard a flight from Manila on a low fare carrier. Immediately
after disembarkation there was a security check, similar to what is normally the case for
departing passengers - officers professional and friendly. Immigration and customs officers
efficient and friendly. Five minutes wait for a taxi, and on our way downtown. Signs were
posted in the waiting area, indicating that during rush hour adjacent to weekends and public
holidays, waiting for a taxi can take much longer time. Return to Manila was early on a Sunday
morning. Waiting in the check-in line took around ten minutes. GST refund went smoothly with
no wait. Around five minutes were spent in the immigration line; security check was at the
gate and entailed no wait. Prior to entering the waiting area at the gate a sign advised that
free Internet was available. However, although there was free wifi service available, it was
not connected to the Internet, and thus of no use. Terminal 1 is under refurbishment and will
remain so until 2012. But even with work on-going, I still found it nice, much better that
many other terminals in the region.
SINGAPORE CHANGI AIRPORT customer review : 16 February 2011 by Mihir Shah (India)
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Customer Rating : 5/5 |
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I have been to Singapore and twice transited through it. Everything about it is brilliant and
outstanding. I have travelled extensively all over the world and so far I have not encountered
a better airport.
SINGAPORE CHANGI AIRPORT customer review : 21 January 2011 by Nathan Yu (USA)
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Customer Rating : 4/5 |
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Had two long layovers (overnight) here. Camping out at the Star Alliance Gold lounge was not
recommended as the staff made it clear the Ambassador Transit Hotel was a better venue (true
except for it was sold out). Fell asleep on the chair only to be awakened by Changi security
asking for my passport and boarding pass. This is Singapore. Otherwise, there are quite a
few things to do here, assuming you have the energy. Great food outlets! One important thing
to mention: if you're transiting thru Japan, do not purchase any liquids in excess of 100ml,
even if it's secured. Has to abandon my purchase at Narita.
SINGAPORE CHANGI AIRPORT customer review : 16 January 2011 by S Giordano (Philippines)
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Customer Rating : 5/5 |
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What a great airport. I used T1 and the budget Terminal. Free WI FI, good eateries, nice shops
and great people. I will go out of my way to connect through Chiangi. Immigration was a
breeze, security very quick. The amazing discovery for me was the fee for left baggage. 13
days for €40, a bargain. If I had to take with me the fee would have been $18 per kilo.
SINGAPORE CHANGI AIRPORT customer review : 2 January 2011 by Alexander Gan (Singapore)
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Customer Rating : 5/5 |
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Based on international standards, Singapore Changi Airport is near world-class with a variety
of shopping and dining facilities, easy navigation and fast check-in. Facilities provided are
very good, free Internet is provided and duty-free shopping available around terminals. Only
setback is ambience in terminals 1 and 2, thankfully Terminal 1 would be undergoing
renovations. Never had lost baggage in any trips.
SINGAPORE CHANGI AIRPORT customer review : 26 November 2010 by Ron White (UK)
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Customer Rating : 4/5 |
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Had two transits recently, 6hrs and 2hrs respectively. My first impression on arriving in T3
was that it looked dated and rather tired, with truly nauseous carpet combinations, including
adjacent sections of grossly mismatched patterns. Not so good if you're jet lagged and
headachy. Signage and transfers pretty good, but considerable variation between quality and
facilities at each terminal. Some distances daunting, and getting from, say T2 to T1,
confirming transfer and obtaining boarding cards, shopping and chilling out in airline lounge
in 2 hour window feels like work. Six hours based in shared lounge in T2 not so great,
international flag carriers' own lounges being far superior. Duty free shopping appears to
vary considerably from T3 (extensive) to T1 (basic), so serious shopping requires planning and
time. Superbly maintained planting in T2 very pleasant, and access to exterior (weather
permitting) good. Helpful staff, though combination of design and lighting tends to make them
invisible in what at first glance appears to be deserted transfer desks. Still a very good
airport to be in for a long transit, but architectural style, decor and lighting now very
dated (basically airport as warehouse + garden) in comparison with new signature designer
airports in HK, etc. In particular, isolation from daylight and world outside becomes
claustrophobic after a few hours when added to lengthy long haul flight just to get to Changi.
SINGAPORE CHANGI AIRPORT customer review : 22 November 2010 by A Rowland (Australia)
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Customer Rating : 4/5 |
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Terminal 1 is a mess due to construction and redevelopment. By far the busiest terminal. Not
good for food choices as very limited. I would go to terminal 3 for food. Stayed at transit
hotel where the beds are really small and can get expensive for longer stays. Would
recommend
the swimming pool - nice spot.
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