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Perth Airport
4.9 out of 10  4.9 out of 10
123 reviews

 



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PERTH INTERNATIONAL AIRPORT customer review :  1 December 2014 by P Imhof    (Australia)

Rating : 1/10

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Recommended

Arrived after 24 hours of flights from Europe, had to wait for over 3 hours for my luggage to be unloaded from the plane and had to go home without it. The excuse was thunderstorms however the plane next to ours was unloaded. I travel every year over 200,000 air miles and connect through airports like Atlanta one of the busiest in the world which is used to a lot of thunderstorms, never ever did I wait for more than 30 min. Perth is an embarrassment and totally incompetent unfortunately it is my home airport I am sorry to say. The problem here is that the luggage handling is union controlled, need I say more. Come on Perth smarten up and move into the 21st century, being one of the bottom airports you can only improve and I hope they will do this in my life time.



PERTH INTERNATIONAL AIRPORT customer review :  12 November 2014 by Alastair Finch    (UK)

Rating : 8/10

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Recommended

Flew out of Perth domestic airport 30 October - Qantas lounge very busy and also limited refreshments, security and check in was rapid.



PERTH INTERNATIONAL AIRPORT customer review :  5 November 2014 by J Hobbs    (Australia)

Rating : 5/10

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Recommended

Travelled Air Asia X. Ground staff in Perth would benefit from Customer Service training, they obviously don't enjoy their work. No immigration forms available advised to get them from another airline.



PERTH INTERNATIONAL AIRPORT customer review :  5 November 2014 by Frances Jojart    (Australia)

Rating : 9/10

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Recommended

We arrived at 6pm - went straight through the self serve passport control. Then we went straight through the quarantine and customs. Cannot see what all the fuss is about. We were in the car at 6.30pm.



PERTH INTERNATIONAL AIRPORT customer review :  31 October 2014 by Alan Finch    (UK)

Rating : 9/10

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Recommended

We arrived at 6pm - went straight through the self serve passport control. Then we went straight through the quarantine and customs. Cannot see what all the fuss is about. We were in the car at 6.30pm.



PERTH INTERNATIONAL AIRPORT customer review :  23 October 2014 by Gordon Reid    (Australia)

Rating : 1/10

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Recommended

Arrived from Singapore at 5.30pm and immigration was absolutely full of arriving passengers with massive queues for passport check. Luckily I have an e-passport so I answered the 2 questions, got the card and proceeded to the machine which takes your photo. I have done this before and it rejected me this time. I asked a man in a yellow coat what to do and he pointed to the massive queue and said abruptly, "join the queue". I joined the Australian and New Zealand queue but was furious that with so many planes landing at the same time that Customs don't have the common sense to put more than 2 staff on the counters. When I finally got to the top of the queue (25 minutes later) the officer just laughed it off when I asked why the photo scanner rejected me when I had done it countless times before. Then it got worse. Now this is Perth, a small city but the luggage carousel area was almost packed from wall to wall. A loudspeaker message kept saying, "Due to the high number of planes arriving at the same time there may be delays". It took from the moment I got off my flight to get out to the taxi rank just on 60 minutes. Perth Airport get your act more professional. More Officers on duty to clear the long queues and for goodness sake fix those scanner machines on the e-passport. Having just been in Singapore they get you through immigration quickly, luggage quickly and make it a first world experience.



PERTH INTERNATIONAL AIRPORT customer review :  14 October 2014 by Ian Morris    (Australia)

Rating : 0/10

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Recommended

Having had the misfortune to travel through Terminal 1 six times in the past year, I think it is fair to say that this ranks amongst the poorest airports in the world, especially for one in a so called developed country. Aside from the basic design flaws inherent in the original plans for the international terminal opened in 1986 which never helped the situation, the current refurbishment's and extensions, which seem to be as far from completion as they were when they were started 2 years ago, are not addressing the basic issues that the terminal faces and seem to be making walking distances even worse. The basic problem is of course that when first built it never adopted the almost universal idea for airports of arrivals on the ground floor and departures on the first floor. Everything is on the ground floor then you go upstairs to immigration and security before going upstairs again to get to the woefully inadequate departure gates before having to walk down two floors via stairs to get to the airbridge to the plane. All the rebuilding ever since has not done much to correct the fundamental issues inherent in the design with Terminal 1. Facilities for the departing passenger are poor, they are shockingly overpriced as far as the stores are concerned (although most are currently closed due to the refurbishment), they are cramped and illogically laid out. There remain serious issues with the lack of space in the departure gates, but departing the airport is way easier than arriving! Arriving passengers now have to traipse to the back of the duty free store to get to immigration, whist being bombarded by staff touting for business. After you get through immigration, you usually get accosted without any warning by biosecurity officers who check your inbound passenger card for a preliminary check. Then you go downstairs to the baggage claim area where you have to miraculously work out which carousel your luggage will arrive on. Is it that hard to put an information screen on the immigration level to tell you this? If you have the unfortunate situation of your luggage arriving on carousel 3 then prepare your packed lunch - its a long walk! Then prepare to wait - a long time! There are only 5 international gates - why does it take so long for luggage to make it to the carousels? After arriving at Gate 5 last time, I was in the baggage claim area in 8 minutes - then waited for just over 20 minutes for my bags. Once the luggage finally arrives you walk all the way back to the other end of the baggage claim area to go through biosecurity. Lots of staff but very few seem to be doing anything. You walk out of biosecurity into the arrivals hall - which is now smaller and narrower than before even though it is supposed to have been extended! Most of the extension seems to have been for more hire car desks. If you are unfamiliar with the airport, good luck following all the virtually non-existent clear signage! If you are after a taxi, well its now a nice long walk but at least it is undercover, if you happen to be heading to the pick up lane or the car park, you will get wet if it is raining or get sunburnt if it is hot and sunny. This is by far the worst designed airport you could ever find in a supposedly developed country.



PERTH INTERNATIONAL AIRPORT customer review :  6 September 2014 by D Dowsett    (Australia)

Rating : 0/10

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Recommended

Perth airport has always been badly organised. With the renovations going on at present it has declined to an absolute disgrace. I flew out with my husband on 26 August. We checked in and we were told to make sure to go through immigration by 9am. We walked upstairs to buy some breakfast, only The Dome was open. We decided to go through immigration early and use the facilities on the other side. As we got to the entry doors a worker came along and proceeded to shut the doors in our face. When we asked to go through before he shut them he just very rudely told us to come back at 9.30am. No explanation at all. we went back to The Dome who advised us the power was about to go out and they couldn't serve us. There were no signs to let anyone know what was happening or apologising for the inconvenience, no announcements over the tannoy apart from the usual warnings about leaving your baggage unattended. We went back downstairs to try to find out what was going on. We saw one poor guy who was halfway through an atm transaction when the power went out. However on our return to Perth the new arrangement at arrivals is a huge improvement.



PERTH INTERNATIONAL AIRPORT customer review :  13 July 2014 by Alan Wallace    (Australia)

Rating : 0/10

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Recommended

I have never given any travel review one star, until now. After flying through Asia and having ok to excellent experiences, this was a disgrace. Terrible service at the e-passport / immigration. Massive lines with good old 1960s Aussie humour from the blokey staff disguising the pathetic service. Makes me want to turn around and leave again.



PERTH INTERNATIONAL AIRPORT customer review :  19 June 2014 by M Boehm    (Australia)

Rating : 6/10

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Recommended

My international flight arrived less than half full so going through baggage and customs and immigration was a breeze. Leaving via the domestic terminal was confusing. departure lounges were terrible. Evidence of work in progress, needs to be improved on. Domestic flight departures screens were not up to date? Had to ask why the flight was not listed.



PERTH INTERNATIONAL AIRPORT customer review :  11 May 2014 by G Taylor    (Australia)

Rating : 1/10

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Recommended

Arrived 28th March from Singapore, got soaked in rain, including baggage whilst being picked up at the arrivals end of the airport. No cover provided. Have been to many airports including some of the poorer countries and have not had this experience. Customer care seems to be not one of the priorities of Perth Airport.



PERTH INTERNATIONAL AIRPORT customer review :  8 May 2014 by K Tay    (Australia)

Rating : 0/10

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Recommended

Arrived at 2am from Singapore and it was pouring with rain outside. There is no cover at all from the arrivals area to the passenger pick up area, and with a pregnant wife in tow I was not going to make the two of us dash in the rain to our pick up. So our pick up vehicle pulled up outside Arrivals and I began to quickly load up as to not inconvenience any one as it was not a pick up zone, to have this guard/agent/contractor come over to tell me that it's not a pick up area. I asked him who does he expect to run to the pick up area in this rain and he said "Its not that far, its right there". They are spending money doing up the inside, but I think they need to look at some basic infrastructure items outside instead. Absolutely disgusted at this incident!



PERTH INTERNATIONAL AIRPORT customer review :  28 April 2014 by L Holmes    (Australia)

Rating : 10/10

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Recommended

Arriving back into Perth yesterday afternoon what a lovely surprise we had, we walked through Duty Free, E passport check, luggage came through quickly, ushered out of airport and home within 20 minutes, how refreshing it will all look when renovations are completed, well done.



PERTH INTERNATIONAL AIRPORT customer review :  7 April 2014 by G Bemrose    (Australia)

Rating : 8/10

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Recommended

Arrived 11am from Air Asia flight. Only plane arriving at this time. Despite current renovations, we were off the plane to car-park in approx 20 mins. Used passport smartgate. No queuing at any stage. Didn't need to interact with any staff although the duty free staff were touting for business as obligatory walk through duty free as a lot of airports do now. Overall an easy experience.



PERTH INTERNATIONAL AIRPORT customer review :  4 April 2014 by Stephen Barter    (Australia)

Rating : 0/10

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Recommended

After Denpasar, this is without any doubt the worst airport in the world and I have travelled a lot on all continents. Whereas in Africa I expect and am happy to accept third world infrastructure and service, this is not tolerable here in my hometown. The airport is an eyesore from the inside and the outside with a ridiculous distance between the domestic and the international terminal. I apologize to our visitors always beforehand what an apalling airport they can expect. Perth missed its chance to build a 2014 worthy airport at the seashore, instead deciding to keep the airport at the fringe of the CBD in the middle of sprawling suburbs. Immigration staff also seem to suffer under the ugliness of it all as they are about as friendly as the average airport immigration officers in the US. Grumpy, just nasty people with authority complexes. Will this ever change?



PERTH INTERNATIONAL AIRPORT customer review :  1 April 2014 by Ted Zimmerman    (Canada)

Rating : 3/10

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Recommended

Entry into Australia via PER was a breeze, immigration staff were friendly and queues were short. Only complaint is that the taxi pickup zone is a far walk from the terminal building and signs are not clear indicating where they depart from. Departing PER was another matter. We had a 0200 departure and found the terminal to have very limited seating while we waited for the check-in desk to open. The departure lounge is small, compressed, and only offers a few cafes with limited seating. Airside options are similarly limited, and gate lounges are too bright and clinical in appearance. Worse yet, passengers are forced to walk through the duty free shop, passing bottles of whisky that are stacked only a few feet off the floor. Not the kind of thing I wanted my kids remembering as we left the country. The airport is undergoing renovations so hopefully it will be significantly improved with the upgrades.



PERTH INTERNATIONAL AIRPORT customer review :  27 March 2014 by L Hodgkinson    (Australia)

Rating : 0/10

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Recommended

I will give you the benefit of the doubt that the renovations will be fast and a grand improvement but seriously please hurry I am ashamed as a Perthite every time I have to come here to welcome and farewell travelers.



PERTH INTERNATIONAL AIRPORT customer review :  21 March 2014 by M Angus    (Australia)

Rating : 0/10

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Recommended

Unfortunately, I live in this city and to travel, I have go through this airport each time, as painful as it can be. The facilities are beyond awful, food options are non-existent and there is nothing to do while you wait for your flight. Essentially you have a couple of small duty free stores, a souvenir store and couple of other stores that nobody would even blink an eye at, so I try to get to the airport no longer than 2 hours before a flight, to reduce the time I have to sit around twiddling my thumbs. They don't even give free wifi to waiting patrons. It wasn't long ago, you had to pay for a luggage trolley. Thankfully these are now free, as they should be. To top it all off, they still haven't installed aerobridges at the airport, which means using a stairwell to board and this makes boarding with young children a huge hassle. Completely unacceptable in this day and age. So, in conclusion after visiting many places around the world, I can definitely say Perth is possibly the worst airport I have used. In comparison, Hong Kong would possibly be my favourite and light years ahead in comparison.



PERTH INTERNATIONAL AIRPORT customer review :  13 March 2014 by S Karla    (Australia)

Rating : 2/10

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Recommended

What a dreadful airport Perth International is, how embarrassing for Australia to welcome international visitors! No rail link, which is generally unheard of at airports around the world. The facilities are non existent and very dirty. There is an upgrade happening at the moment, but who knows how long it will take? The long term parking is an age away, although the bus service is good.



PERTH INTERNATIONAL AIRPORT customer review :  3 March 2014 by J Wilder    (Australia)

Rating : 0/10

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Recommended

A new airport! For any older passenger it is a nightmare. From the Emirates gate it is a very long walk to passport control with no moving walkways or golf buggies to help. Give me the old set up any day.



PERTH INTERNATIONAL AIRPORT customer review :  21 February 2014 by M Thyer    (Australia)

Rating : 0/10

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Recommended

Awful facilities, unclean, the escalators screeching like they are about to break down. After my flight was delayed I was informed that you can't sleep in the terminal. After flying through airports like Changi, Perth Airports image can't get any worse.



PERTH INTERNATIONAL AIRPORT customer review :  3 February 2014 by D Flecker    (Australia)

Rating : 2/10

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Recommended

In fairness the new arrivals area and the upcoming upgrade to the rest of the terminal has and will make a massive difference. However, the departure lounge is a disgrace, there is no room to line up at the gates, very limited food choices and the airline announcements echoing through the building destroy any chance of sleep or work. To make matters worse, last time I was there, about 30 minutes after clearing immigration and security a loud siren rang through the terminal telling us to evacuate. The lack of instructions and tiny exit signs made for a very slow evacuation. We had a 1 hour connection in Bangkok and the flight left about 40 minutes late. We made the connection after running through Bangkok with 2 minutes to spare.



PERTH INTERNATIONAL AIRPORT customer review :  30 January 2014 by M Lau    (Australia)

Rating : 3/10

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Recommended

Perth airport is filling in a string of Aussie terrible airports. I was transiting at Perth on 26/01/2014 for my midnight flight to KUL. Not only did it not have Wifi for the comfort of passengers, there was nowhere to eat at the departure hall. The only thing I was able to do for my entire 5 hours wait was sleeping. I will try to avoid Perth international at all costs in the future.



PERTH INTERNATIONAL AIRPORT customer review :  21 January 2014 by Michael Powell    (UK)

Rating : 8/10

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Recommended

Arrived on 28 December from Doha. The new Immigration area is a massive improvement. From plane to car rental desk was less than 30 minutes. Leaving on 14 January was not quite as good as the departing passport check and security areas have not been upgraded so there were quite long queues. Some of the retail outlets before security were boarded up but there is a lot of development work going on. The new duty free shops are a great improvement on the previous ones.



PERTH INTERNATIONAL AIRPORT customer review :  17 January 2014 by Julie Gilbert    (Australia)

Rating : 0/10

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Recommended

Domestic Terminal. After Visiting different Australian Airports and New Zealand during last holiday. I was dismayed to arrive at Perth my home town and find it sub standard in some areas. Mainly noticeable was the carpet at the baggage pick up area No 3. Filthy carpet with some bare patches. Generally dirty and not of a high quality for such a high traffic domestic terminal. Toilets were not up to scratch either and have out of date hand dryers and taps.



PERTH INTERNATIONAL AIRPORT customer review :  9 January 2014 by Bruce Stevenson    (Malawi)

Rating : 1/10

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Recommended

We have been transit passengers through Perth International Airport five times over the past two years. Our layovers have been for six to eight hours. This airport 'lounge' is not up to international standards. The cafeteria style layout is unsuitable and it is very hard to rest with the bright lighting and persistent noise level. The flight gates and air-bridges are straight out of the cafeteria, without separate waiting areas. Moreover, airline staff make very loud boarding announcements. which reverberate round the whole hall. Many of these involve passengers who have failed to show up for boarding. How they could get lost or bewildered in such a small space is beyond comprehension. It is hard to understand why passengers can't just read the electronic boards themselves. There is no general airport lounge to check into if you are not elite class travellers with a few airlines. The management staff of Perth Airport should take a tour and see how things are done in Singapore, Dubai, Wellington or even small African airports such as Kamuzu in Malawi.



PERTH INTERNATIONAL AIRPORT customer review :  2 January 2014 by T Pomfret    (Australia)

Rating : 10/10

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Recommended

I have never taken more than 1 hour from touchdown to kerb at Perth airport (even with multiple flights landing), so surprised at the queue comments. Staff always pleasant and helpful. Could do with much better facilities though as current food outlets don't offer very nice food.



PERTH INTERNATIONAL AIRPORT customer review :  16 December 2013 by Dick Jappie    (Australia)

Rating : 0/10

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Recommended

What a shambles! Awful ride from domestic to international terminals. Transiting to domestic connecting flights other than with Qantas a horrendous experience - having to lug all your luggage onto the aforementioned vehicle with no assistance. Have the airport authorities ever considered the elderly, the disabled and passengers with children? Poor show Perth - ashamed it's an Aussie airport.



PERTH INTERNATIONAL AIRPORT customer review :  22 November 2013 by C Belke    (Australia)

Rating : 1/10

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Recommended

This airport an absolute disgrace. Can anyone tell me why everything in departures all boarded up. Why are their no shops before you go through to customs, the food available is disgusting, even the DOME needs to lift its game, stale food, and poor service. I was embarrassed having to take international visitors out there to go home. What a wonderful last impression of Perth.



PERTH INTERNATIONAL AIRPORT customer review :  13 August 2013 by T Neyrinck    (Belgium)

Rating : 8/10

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Recommended

Arrived late afternoon from Dubai with Emirates. Passport control very quick and friendly, and I had picked up my bags within 20 min of the aircraft parking at the gate. Customs a breeze also. Indeed a smaller airport, not fancy, looks dated, but I was in a car driving to the city center 30 min after landing. Which is what matters most for me when arriving somewhere.



PERTH INTERNATIONAL AIRPORT customer review :  25 July 2013 by Stephen Dalton    (Australia)

Rating : 5/10

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Recommended

Arrived mid afternoon, 19 July. Passport control very quick. Baggage hall seems to be getting shabbier, with half the roof hanging down. Plenty of trolleys. Two flights in at this time, Singapore/Emirates. Customs now seemingly has two queues, but once you pass through the screens you end up as one once again and a single customs officer checking declarations. While he was a very nice man, a single person checking 500 people is still the same old choke point. After all these years surely we can figure something a little better?



PERTH INTERNATIONAL AIRPORT customer review :  24 July 2013 by Wayne Tyson    (New Zealand)

Rating : 0/10

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Recommended

What a shambles. Queues to get through customs huge, then further queues to get into queues. The building at the international terminal is a disgrace. Probably the worst airport I have been to anywhere in the world.



PERTH INTERNATIONAL AIRPORT customer review :  21 June 2013 by Geophadon Chin    (Australia)

Rating : 10/10

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Recommended

Very good airport if compared to other airport at the same size, even much better than other giant airport, overall very clean but haven't got much duty free shopping.



PERTH INTERNATIONAL AIRPORT customer review :  29 May 2013 by Bob Dash    (Australia)

Rating : 3/10

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Recommended

The old road signs for Perth Airports used to show the direction for the Domestic Airport and the International Airport. The new signs show directions to T1 T2 T3 and T4. How is anyone supposed to know which ones are Domestic and which ones are International.



PERTH INTERNATIONAL AIRPORT customer review :  22 May 2013 by R De Knock    (Australia)

Rating : 0/10

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Recommended

The worst airport in the western world and is a disgrace. You go to level 2 to the departure lounge which is small and then board on the first floor. This airport needs to be completely rebuilt in another location as it also has severe cross winds at times on landing. Should be relocated to Pearce and left as a domestic airport.



PERTH INTERNATIONAL AIRPORT customer review :  21 May 2013 by B Joseph    (Australia)

Rating : 0/10

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Recommended

I don't understand how this airport has been so bad for so long. Even before the current boom in passenger numbers it was a disappointment to have to fly through. I flew to Japan via Hong Kong early last year. It was meant to be a midnight departure, however, the plane had a flat tyre which could not be rectified immediately and the flight was cancelled until 1pm the next day. However, there was supposedly a change in immigration staff, which meant that (a) the incoming staff were not going to be rostered on until 2am, and (b) we were unable to leave the airport until we had been processed though immigration. Eventually we were able to leave the airport at 4.30am, because it also took airport staff ages to work out what to do with us. I understand that delays occur, but delays occur all the time and this airport doesn't seem to have any ability to plan, its as if each delay requires a new plan to (attempt to) deal with passengers. Every time I have flown through this airport there are not enough immigration staff and it takes unnecessarily long to clear immigration. I once went to pick up friends who had arrived back from the UK, and after waiting for 2 hours I left as I assumed that either they had missed their flight or we had missed each other in the greeting area and they had caught a taxi. Two other flights had arrived at the same time and immigration couldn't cope as usual, and it took them 3 hours to get out. The installation of a few electronic passport processing gate has dulled the arrival pain a little for locals, but this has simply reduced the queuing time for immigration to a slightly comparable time that Hong Kong or Singapore Airport takes to manually process thousands of arriving visitors. Regardless of the time saving that the e-gates has brought, you then need to wait for your bags in the woefully small baggage carousel area. By the time the baggage arrives on the carousel the other passengers being manually processed by immigration have caught up. Nothing positive to say about this badly planned, under invested airport.



PERTH INTERNATIONAL AIRPORT customer review :  21 May 2013 by Jon Hillman    (UK)

Rating : 9/10

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Recommended

Had a great experience when arriving into Australia. Plenty of trolleys (free airside) and a very smooth process through immigration. None of the horror stories from other travellers. Similarly smooth process for our internal flight a week later with Qantas.



PERTH INTERNATIONAL AIRPORT customer review :  13 May 2013 by Shaffin Tobin    (Australia)

Rating : 0/10

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Recommended

Shambles of an international airport. The last time I flew back into Perth International there were constant apologies over the public address system for delays in immigration waiting time because a couple of flights had arrived at the same time. I don't know why they bothered apologising, because there is no excuse. The airport knows when flights are arriving and should schedule the appropriate number of staff, and the same problem has occurred each time I have flown back to Perth for the last 15 years - hardly a once off issue. Combine this with inadequate baggage carousels to handle the multiple number of flights arriving, and it really is an underwhelming experience flying back home. Departures are pretty average. Pretty tired and unimaginative waiting departure lounge area. The gates are from another era in aviation - you have to walk down stairs to get to the aircraft walkways, thankfully I am still able bodied otherwise it would make boarding the plane just another unenjoyable experience of using this airport. As a Perth resident I'm embarrassed.



PERTH INTERNATIONAL AIRPORT customer review :  6 May 2013 by Michael Caudle    (Australia)

Rating : 0/10

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Recommended

Departure "lounge" was appalling. PA system didn't work, display screens weren't on, we changed gates 3 times - and told by someone pointing and gesturing that we all needed to move and hence the people already at the gate - also needed to move. Then when we did start boarding - we all had to climb down a couple of flights of stairs to reach the aircraft bridge - too bad for all those elderly passengers who would have used the escalators or lifts to get up to the departure "lounge". As born and bred Western Australians I was embarrassed. But then again the airport owners know what alternative do we have for international travel from WA - swim?



PERTH INTERNATIONAL AIRPORT customer review :  25 March 2013 by A Tan    (Australia)

Rating : 0/10

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Recommended

Perth domestic airport : the poor quality food and exorbitant prices is shameful. One would be advised to stay clear of these outlets. A small coffee and a greasy inedible toasted cheese sandwich costs close to $16. The staff were rude, unfriendly and long queues. The only reason they are in business is because there is no competition. If they are located out in the real world, no one would patronise them.



PERTH INTERNATIONAL AIRPORT customer review :  12 March 2013 by F Wong    (Hong Kong)

Rating : 6/10

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Recommended

Try to arrive here in the early afternoon, it's the best time and should not take too long to clear immigration as there are only 2 or 3 flights arriving from Asia (Singapore and Bali). I found the immigration officers were helpful and worked quickly, custom clearance was simple too. Even if you had something to declare, it did not take long at all. Shame about the trolley cost money, if your luggage has wheels, and you don't have too many bags, you don't really need it. Can't comment on incoming or outgoing transportation as I have friends who pick me up and drop me off. All in all, an ok experience, just another average airport.



PERTH INTERNATIONAL AIRPORT customer review :  8 March 2013 by J C Dand    (Turkey)

Rating : 0/10

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Recommended

Arriving here is a terrible introduction to Australia! Antiquated procedures, long queues, jobsworths in passport and customs jobs. Frightful. The last straw for me was having to pay a non-refundable $4.00 for a trolley on departure.



PERTH INTERNATIONAL AIRPORT customer review :  14 January 2013 by M Wilson    (Australia)

Rating : 0/10

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Recommended

As a Perth resident and regular user of the airport I feel quite embarrassed about the management of Perth Airport. The facilities are passable, the cleanliness is OK, but the queue experience has to be experienced to be believed. Much of the problem relates to the fact that airport facilities are federally governed. The customs and security queue length and sluggishness reflect this and passengers should expect to spend up to 2 hours or more to get in and out of the place. Even when the load is high there seems to be little interest in increasing staff to compensate. As a local I apologise for your experience at Perth airport.



PERTH INTERNATIONAL AIRPORT customer review :  3 January 2013 by Anthony Lorenzo    (Australia)

Rating : 0/10

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Recommended

Perth Intl Airport is a dysfunctional disgrace! Waiting times to collect baggage is a least 10 times slower than professionally run airports like Singapore's Changi. The Long term car park system is a pathetic farce, imagine traveling long hours with 3 bags and then boarding a shuttle bus through one door while departing passengers scramble out, and then getting to the drop off point and having to drag 3 heavy bags over a hundred meters to ones car because no trolleys are provided. Perhaps the most disgraceful thing about this badly run airport is if one has a serious issue that needs to be dealt with there is no one working outside the hours of 9am to 1pm to be of help. I strongly advise and warn travellers if they can to avoid Perth!



PERTH INTERNATIONAL AIRPORT customer review :  22 December 2012 by Ross Thomas    (Australia)

Rating : 5/10

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Recommended

Domestic Terminal. Renovations and road works are slowing down an already over stretched airport. The taxi lines are ridiculously long here and to be avoided at all cost when you realise the prize for getting to the front of the line is a Perth Taxi driver. There are a number of deluxe chauffeured car companies in Perth which are a much better option than taxis and do not cost a great deal more.



PERTH INTERNATIONAL AIRPORT customer review :  7 December 2012 by Sharon Gray    (Australia)

Rating : 0/10

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Recommended

When I used the long term car park, parking was fine its just the difficulty of trying to manoeuvre a suitcase and carry on luggage onto a shuttle bus when your a lady travelling on her own. Its very hard to do. Trying to lift the suitcase up on the bus by myself was a complete and utter nightmare. Only on my way back to the car park did I get some help from a caring passenger. Its appalling. Please bring back long term parking closer to the airport like before, that way I could have used a trolley to carry my belongings.



PERTH INTERNATIONAL AIRPORT customer review :  7 December 2012 by P Sebastian    (Australia)

Rating : 1/10

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Recommended

Perth International Airport is shocking. Lack of shops and duty free. Toilets are old in the arrival area. Customs act like Military Police. Staff are in-polite and prices are excessive. Still using stairway for departure!



PERTH INTERNATIONAL AIRPORT customer review :  23 November 2012 by Luciana Edwards    (Australia)

Rating : 0/10

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Recommended

I travel extensively and I am appalled at the lack of facilities, the incompetence of the staff and the slowness of customs clearance and passport control at the Perth International airport. The staff generally treat the travellers as subordinates and have little patience and tolerance with non-English speaking visitors. The airport is totally inadequate. I always dread coming home because of the wait and frustration that awaits me. Can't we learn something from other countries where they do it right?



PERTH INTERNATIONAL AIRPORT customer review :  20 November 2012 by J Jackson    (Australia)

Rating : 1/10

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Recommended

I hate Perth Airport, especially the domestic one. Staff are generally unfriendly, especially the Skywest and the shops. The prices for everything are steep, but you get sub-standard quality. Everything closes at 5, so if your flight leaves after that, you're in a ghost town. When I last visited there was no instructions on trolleys on what coins the machine takes, so ended up trying everything (while carrying a tired, crying baby). Transport to Perth shocking, only taxis, expensive and queues! No announcements/notices that travel time to City is much longer because of the road works (ended up missing my return flight). Looks dated and is the most boring airport in the world! Stay away if you can. Perth people could learn to smile and be polite.



PERTH INTERNATIONAL AIRPORT customer review :  30 October 2012 by C Gannaway    (Australia)

Rating : 10/10

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Recommended

The shuttle bus is $18 from International and $15 from Domestic. A taxi will cost you about $50+ to the city. Remember that the city is 30-40 minutes away from the Airports. They are doing a lot of upgrades to the airports (apparently the Domestic/International will be in the same building). The transfer bus between the terminals is now free and run approx every 20 minutes during peak time (3am-1700ish).



PERTH INTERNATIONAL AIRPORT customer review :  27 July 2012 by S Pettigrew    (Australia)

Rating : 2/10

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Recommended

Horrible airports, both Domestic and International. The exit hall and process to an outgoing International flight is pathetic. Crowded and procedure instructions are unclear. A whole plane load of people filling in forms meant there were queues on top of queues. We were travelling with a baby and no sign indicated that he needed a customs form so that was a hiccup. Toilets are all third world affairs especially in the Domestic terminal. Returning to catch the bus to Domestic was awful. Our flight was late but no one asked for passengers like us, catching other flights, to move to the head of the endless queues. Only 3 staff appeared to be handling an entire flight. The bus was held for us which was sweet of the staff member involved, but we couldn't sit (and no one was prepared to stand for my daughter and grandson). In a country that makes a huge drama out of safety - bike helmets etc - it seemed absurd to stand in a crowded bus holding a small child. The driver made no effort to ensure that one of us sat and held the child in comparative safety. The bus aisles were also full of heavy luggage which made standing even more dangerous. Yes we could have got off and missed our flight but we can't be the only passengers arriving in the middle of the night with a baby in tow who simply want to get home! The Domestic terminal was riddled with sour-faced staff, grubby baby change rooms and disgusting loos.



PERTH INTERNATIONAL AIRPORT customer review :  17 July 2012 by J Michael McGurgan    (Australia)

Rating : 5/10

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Recommended

Perth Airport Domestic Terminal is a nightmare compared to any other that we have passed through and drastically needs modernising or re-building. The layout from arrival to baggage carousel is very tortuous and convoluted. The signs over the carousels do not always show all the flights and carousels accommodate more than one flight. Very frustrating for "Jetlagged" Passengers. The strap of a suitcase became caught in the conveyor belt at its entry point into the hall and it began to knock other bags on to the floor. Despite several urgent calls for assistance, three bags were dislodged, when a passenger leapt on to the belt and managed to free the blockage. There was no acknowledgement from any" Baggage Handlers". Arrivals passengers pass through the departing passengers lounges on the way to the carousels. Anything could be passed from one to the other! The staff are efficient and friendly but the Airport is a shambles and a security nightmare. A Rapid Transit system is needed to convey passengers to the City.



PERTH INTERNATIONAL AIRPORT customer review :  14 July 2012 by Ben Wilson    (Australia)

Rating : 1/10

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Recommended

Very crowded at check in, very crowded at security, limited food outlets with very expensive prices. Service is terrible. The seating is uncomfortable. Boarding planes and getting in the air is slow. When flying back into Perth the flight is nearly always slowed down, generally there is no where to park the plane, so a bus is used. Luggage trolleys need to be paid for, waiting for a taxi is very slow with only 7 taxi bays for the whole of airport. I have travelled the world and Australia. Perth Airport is a terrible experience. Stay away if you can.



PERTH INTERNATIONAL AIRPORT customer review :  14 June 2012 by C Miller    (Australia)

Rating : 3/10

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Recommended

There are 5 gates at the international terminal (soon to be significantly more) and chances are, if you arrive during the busiest period late (00:00 through 03:00), then chances are you will be put onto a remote stand, adding delays because of a required bus journey. Immigration and customs is the biggest joke. It will either take you 30 mins or 3 hours. Unfortunately, the customs hall cannot cope with the number of pax it currently handles, and it is drastically overcrowded and understaffed. The shuttle to the domestic terminal is free to only for those holding South African Airways or Qantas tickets - about $7 each way otherwise. No train service to the airport - just a bus to the city.



PERTH INTERNATIONAL AIRPORT customer review :  21 May 2012 by Allan Payne    (Australia)

Rating : 3/10

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Recommended

Despite the money spent on it in recent years, cannot hide what is a flawed design it was when built on the cheap. All international passengers departing have to laboriously climb down drab and dismal stairs akin to fire escape stairs to get to the departure gates on the floor below is shocking. The queuing to get through the when departing is always long. The queuing times for arrival though have improved.



PERTH INTERNATIONAL AIRPORT customer review :  19 May 2012 by P Hobbs    (UK)

Rating : 4/10

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Recommended

Flew into Perth from Manchester via Singapore? Manchester was once voted worlds best airport, and Singapore Changi is the best airport I have ever been through today. Perth International is an embarrassment to this wonderful city! It is 1hr 40mins from landing to finally meeting my family in arrivals. Could you please have a few more officers on duty to speed things along? Departures is a very depressing place, with very few facilities, this really is a sorry farewell to a great country!



PERTH INTERNATIONAL AIRPORT customer review :  8 May 2012 by D Flecker    (Australia)

Rating : 3/10

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Recommended

The international terminal is old and rundown with low ceilings, very little room to even walk to the gate, slow customs and security areas and above all terrible parking. The only good thing is the Qantas Club which was clean and comfortable. If you happen to be there when there are lots of flights arriving and departing and manage to get to the windows there is a good view of the start of runway 21 and runway 24. Am eagerly awaiting the completion of the much need upgrade of the entire airport which looks very good.



PERTH INTERNATIONAL AIRPORT customer review :  25 April 2012 by Paul Clarke    (Australia)

Rating : 1/10

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Recommended

Arrived from KUL early yesterday morning and the airport was in chaos. I have never seen such disorganisation. No thought put into an effective system of moving people and the airport was definitely under staffed. My wife's baggage came out 45 minutes after mine. I travel a fair bit and often to "developing countries" and I have to say Perth International Airport is the worst airport for arriving at.



PERTH INTERNATIONAL AIRPORT customer review :  25 April 2012 by Peter Baker    (Australia)

Rating : 2/10

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Recommended

Worst ever airport experience. Arrived just after midnight on 22 April from London via Singapore and took 1.5 hrs to get through passport control and baggage checks. Only two people on passport control. Another colleague in the line way behind me took 3 hours to do the same! Announcements stated that a few flights had landed at the same time and "we appreciate your patience". On checking this fact, it appears that 7 scheduled flights arrive regularly between 11.45pm and 12.15am and the airport just cannot cope. Unacceptable for a so-called international airport.



PERTH INTERNATIONAL AIRPORT customer review :  24 April 2012 by Nick Smith    (Australia)

Rating : 1/10

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Recommended

Appalling. We arrived on a flight from Singapore, which coincided with another plane or two arriving about midnight, and the place had ground to a standstill. Enormous queues stretched everywhere, non-Australians had no idea what was going on and lines of exhausted travellers were forced to wait for up to 2 hours just to get out of the place. My wife and I were embarrassed to be carrying Australian passports which implied that we usually tolerated this.



PERTH INTERNATIONAL AIRPORT customer review :  17 April 2012 by C Woods    (Australia)

Rating : 1/10

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Recommended

There is no point going to check-in 3 hours before your flight as there wont be anyone there to check you-in. We returned from Singapore at Midnight to find an absolute shambles at immigration. There would have been approx 2,000 people trying to get through. No instruction from staff, just lines and lines of people. It took almost 2 hours to get through.



PERTH INTERNATIONAL AIRPORT customer review :  11 April 2012 by A Briggs    (UK)

Rating : 2/10

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Recommended

Agonisingly slow to check in: how can it be that the bag drop for Internet check in can take an hour? Woefully undermanned throughout. Access to and from the city is an expensive joke. Friendly enough people, but the airport management should be ashamed of itself.



PERTH INTERNATIONAL AIRPORT customer review :  24 March 2012 by Adam Lee    (Australia)

Rating : 2/10

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Recommended

Departing Perth is just as painful as arriving. No airlines allow early check-in, maximum 3 hours is needed due to the fact that passport control is often heaving with people, it took me 45 minutes to get through the other night with no express lane for business class or frequent flyers. Often there are minimal officers on duty. The security lanes, both of them take forever and usually there are explosive tests and then another pat down! Then in to the lounge which has no stock, poor food and minimal drinks. Arrival in to Perth is just as bad as those comments below, even with the new fast track passports. Perth airport is a national disgrace.



PERTH INTERNATIONAL AIRPORT customer review :  19 March 2012 by Jerome Morrow    (Australia)

Rating : 1/10

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Recommended

Count me in along with the countless of other reviewers who have mentioned that if 2 or 3 planes land around the same time, the airport descends into a cluttered mess. Common for only 3 or 4 booths to be open despite having a queue. Customs officials react to this by sitting idly by in their little booths, indifferent to the madness and chaos before them. I was on a flight from Singapore, the queue to get out of the airport dragged on for more than an hour and a half. How many more bad reviews, and "Top 10 Worst Airports in the World" rankings does the West Australian government need before it opens its eyes and revamps and expands their one dismal international terminal?



PERTH INTERNATIONAL AIRPORT customer review :  27 February 2012 by O Jackson    (UK)

Rating : 1/10

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Recommended

Has to be one of the worst in the world! Facilities are old and deficient. Massive queues everywhere, queue for check-in, customs, immigration. It took me 2 hours to get through upon my arrival. Do what you can to avoid this airport!



PERTH INTERNATIONAL AIRPORT customer review :  24 February 2012 by Stephen Garrett    (UK)

Rating : 5/10

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Recommended

Entering Australia through this airport is not a pleasant experience at all, especially after having travelled 20 hours or so to get there. Huge queues to get through immigration, an extremely long wait for baggage and finally, line after line of people trying to get out of the airport through customs and quarantine. Exiting was better but not at all impressed with the four dollar charge for the use of a trolley.



PERTH INTERNATIONAL AIRPORT customer review :  15 February 2012 by David Swain    (UK)

Rating : 1/10

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Recommended

The worst airport in the World. 90 minutes to clear immigration and customs, because 2 planes landed within 30 minutes of each other. Heathrow handles over 1,000 flights a day, and clearing there never takes more than 15 minutes. Perth Airport should hang its head in shame. Couples with children and older people with sticks, are forced to wait 90 minutes without any refreshments or seating.



PERTH INTERNATIONAL AIRPORT customer review :  14 February 2012 by Oliver Bennetto    (Australia)

Rating : 1/10

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Recommended

Perth Airport has to be the worst airport to fly into. If you are flying in from abroad you are almost certain to be greeted by long lines at immigration then a long wait for your bags before joining another long queue at Quarantine. The domestic terminal does not have enough gates so on the last 5 flights in 3 have been delayed because the plane is on the ground but could not dock. Terminal facilities in the domestic is backwards. The budget Virgin terminal has all the facilities and the Qantas has bare basic facilities.



PERTH INTERNATIONAL AIRPORT customer review :  14 February 2012 by Peter Pearman    (Australia)

Rating : 3/10

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Recommended

The reception is a laughing stock, customs officers repeating the question - anything to declare even after having filled in your arrivals card, the lines of people when 2 planes have landed has to be seen. It took us 1hr 50mins to get through, then clever management makes us cross over from the terminal for our car pick up and now they want you to pay $4 for a trolley - what next.



PERTH INTERNATIONAL AIRPORT customer review :  27 January 2012 by C Glasheen    (Australia)

Rating : 3/10

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Recommended

Out of all airports we have travelled through Perth is the worst. A sad thing to say about our home airport. The lines in customs are ridiculous. They need to learn from Thailand how to run an efficient airport. Orderly queues and faster processing through customs. One guy who was also travelling with children had to go and approach AQS and demand an agent attend to our queue. I am ashamed to be Australian given that we are supposed be a first world country running a below par airport.



PERTH INTERNATIONAL AIRPORT customer review :  17 January 2012 by Barbara Barnes    (Australia)

Rating : 3/10

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Recommended

We arrived in the luggage retrieval area of Perth Airport to find passengers from the previous flight had been waiting for over half an hour for luggage. We travelled business class but still our luggage took over 15 minutes to be unloaded. We proceeded to join the queue which wound round until we found ourselves in a queue that was stationary for over 15 mins because staff were taking passengers from other queues. We had families with young children and elderly people in our queue that had travelled for 7.5 hrs! In all, it took us nearly an 1 hr 20 mins to clear the arrivals area. The upside for Perth airport? Well, my daughter who collected us put over ten dollars in the parking machine!



PERTH INTERNATIONAL AIRPORT customer review :  5 December 2011 by Barry Morley    (Australia)

Rating : 1/10

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Recommended

I've found processing in Perth on outward journeys not too bad. This is not the case with Domestic. The queuing is insane in the Qantas check-in and the service is the poorest I've seen. On the inward journey immigration for Australians is fast with the E-processing but that's where it stops. Baggage took 40 mins to arrive. Then the customs. We had nothing to declare yet had to line up with those who did and still had each bag searched thoroughly taking 1 hr 15 mins. In all Perth airports are a bit of an embarrassment.



PERTH INTERNATIONAL AIRPORT customer review :  18 November 2011 by C Humphries    (Australia)

Rating : 2/10

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Recommended

I am disappointed to say that our international airport is the worst I have experienced and improvements do not seem to be coming quick enough. There are not enough immigration officers to stamp incoming passengers, leaving people waiting in line for unacceptable duration's of time. There does not seem to be any avenues for priority service for people travelling with young children. I understand that the eticket system would make things a lot quicker but majority of travellers still do not have this service on their passports. The quarantine line is unbelievable. I have found that you should add at least an extra 1 hour from the time you enter the immigration hall to getting out of the hotel to get through all the systems.



PERTH INTERNATIONAL AIRPORT customer review :  16 November 2011 by S Liew    (Australia)

Rating : 1/10

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Recommended

I can forgive the lack of duty free shopping and food options as I understand its not a very busy airport. I could even forgive the poor facilities and the cheap, low grade look, if it were not for the horrible staffing - luggage check-in, immigration officers, quarantine officers, parking and traffic controllers. Their unfriendliness is only matched by inefficiency and ineffectiveness of their systems.



PERTH INTERNATIONAL AIRPORT customer review :  8 November 2011 by A Jacob    (Australia)

Rating : 1/10

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Recommended

Airport is a joke with outdated facilities and terrible layout. The international and domestic are at separate terminals (shared runway) however have no shuttle or train connections. The parking staff (drop-off/pick-up) are awful and cannot cope when multiple cars pull up at once. Completely below international standards, not recommended. Lounge facilities also small.



PERTH INTERNATIONAL AIRPORT customer review :  24 October 2011 by Eugene Quinn    (Australia)

Rating : 2/10

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Recommended

Very poor connection shuttle service between international and domestic. Service is trying to serve both city bound and terminal transfer passengers. As all bags are unloaded at international for customs clearance and have to be resubmitted at domestic. The need a terminal transfer bus only and not mixing with city bound passengers. These buses are not designed for ease of access to baggage. Chaotic really. International passengers should be able to recheck-in luggage for domestic travel at the international area and not have to lug it across town.



Perth International Airport customer review :  3 October 2011 by M Scott   (Australia)

Customer Rating :  1/5

1 Star Rating   

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Transport to and from the airport is either via private car, taxi or an overpriced shuttle bus. Don't bother with public transport as it exists in the form of a slow and winding suburban bus route that just happens to end up at the domestic terminal. The international terminal is over the other side of the runway and isn't even served by public transport. The terminals are small and are in no way capable of handling the number of people that use the airport, I have used all 3 and they are pretty much all as bad as each other.


Perth International Airport customer review :  21 September 2011 by S Aggarwal   (Australia)

Customer Rating :  1/5

1 Star Rating   

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The International terminal cannot handle the arrival of 3 planes at midnight causing long queues and waiting at customs for nearly 2 hrs. Even the immigration has only 2 counters operating for non-Australian people and 400 people waiting. Awful facilities.


Perth International Airport customer review :  19 March 2011 by Erik Olsson   (Norway)

Customer Rating :  1/5

1 Star Rating   

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I'm a retired person and when I had the unfortunate task of departing Perth I was forced to walk down 23 very steep stairs with my carry on luggage in order to get to the aircraft. Nowhere was there any signage to say that this is what was in store for the unsuspecting traveller, and if there was an elevator for passengers to use they kept very quiet about it. No help available! Also there seems to be no public transport between Perth City and the international airport. This is definitely an airport.


Perth International Airport customer review :  28 January 2011 by S Baxter   (Singapore)

Customer Rating :  2/5

2 Star Rating   

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Shops are sometimes not even open before you go though immigration. If your try to go through the immigration area too early (by their standards), the security entry door will either not be open at all or you will be stopped and made to turn around. Once through immigration the security and hand luggage check line can be so long - where are the staff when they know the flights that will be leaving? Then you finally wait to get on board your plane and low and behold as you go through the gate you find your self having to descend two large flights of steps with your hand luggage in tow. The elderly are in for a rough time with this. Who ever designed this user- unfriendly feature of steps to go to the gate is just plain crazy! (Ever heard of ramps?).


Perth International Airport customer review :  17 November 2010 by J Kandiah   (Australia)

Customer Rating :  3/5

3 Star Rating   

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Perth Airport is a small international airport by any terms but the increasing air traffic in the last few years had caused the airport to struggle when it comes to peak periods. To get the best of going through the procedures when departing, make sure you arrive on time then there will be the least hassle. Check-in during weekday afternoons when Malaysia, Singapore and Qantas all depart within 20-30 minutes within each other can be a hassle but it always done without fuss. The same goes with immigration and security procedures have improved efficient-wise in the last few years. The downsides are that food and parking are way overpriced. Arrivals is a different story, immigration queues are acceptable (even better if you're an Australian passport holder) and so is baggage reclaim, but if you have something to declare with customs, especially during peak hour, you're looking at a wait of up to an hour! Overall it is an okay airport but could be improved immensely and with the master plan that Perth Airport is currently implementing, these issues will hopefully be sorted out.


Perth International Airport customer review :  21 October 2010 by M Renaud   (Australia)

Customer Rating :  1/5

1 Star Rating   

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Arrived at 5:45am and walked into total chaos. A number of flights leave at this time so departure area in Virgin domestic full to capacity. No shops open and one coffee stall with a line which had no end. I use this airport often for business travel and it has changed very little. The recent upgrade is a joke for an airport in a resource rich state like Western Australia.


Perth International Airport customer review :  23 September 2010 by G Bemrose   (Australia)

Customer Rating :  5/5

5 Star Rating   

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International terminal arrival. Singapore flight arrival at 1440, and out of the door to the car park at 1500 -luggage, customs, quarantine inclusive. Must be a record to be all done in 20 mins. Used the new self service passport check. Nothing to complain about - though not sure this is the usual standard?


PERTH AIRPORT customer review : 11 December 2009 by A Vallance

Customer Rating : 2/5

2 Star Rating

If you are intending to use the transfer bus between domestic and international airports you need to allow a minimum of one hour. The bus is advertised as running half hourly but in fact seems to run to it's own schedule and in our experience it is an hourly service or at least it seemed to be when we used it. Unless you are going Qantas both domestically and internationally then you need to produce your flight documentation to even be allowed on the bus. For this you will be charged $8. I feel that a 20 minute service would be more suitable and running on time so that people know where they stand and don't miss flights. A taxi would be less stressful and get you there on time.


PERTH AIRPORT customer review : 13 October 2009 : by Helen Mortin

Customer Rating : 1/5

1 Star Rating

What we went through tonight at Perth international airport was atrocious. 4 flights came in around midnight and there were only 3 customs baggage checkers on. This resulted in nearly 1,000 people jammed and shoved into the baggage area being herded around by the security people as if they were animals. It was nothing short of disgusting. Threats were made to confused people who were just trying to work out the 5 wide queues, people could not find 'the end of the queue. I myself was threatened to be sent to the end of the line (which would have added another hour to my already 2 hour wait in the queue) because I insisted on these security men not breaking me up with my sons. I felt like a Jew in a Nazi line up for the 'train' to a bad place. This was disgusting to say the least. If it does not get you in one area it will get you in the other. For instance when we checked in to leave Australia we had to wait for 1.5 hours just to get through ticketing and nearly missed our international flight. If one person had have nominated a riot tonight at this airport I doubt you would have been able to stop it.


PERTH AIRPORT customer review : 13 June 2009 : by Paul Olney

Customer Rating : 1/5

1 Star Rating

Perth domestic is one of the most painful airports in the world. It has nothing of interest, overpriced shopping, overpriced parking, rare taxis and many flights involve walks across the tarmac. The only advantage over some other airports is the lack of nearby combat. If you are flying out of Perth domestic (and maybe international) then back in again, do not rely on taxis but drive to the airport and park your car in the long term parking with a frequent shuttle bus to the Skywest end of the terminal. It is cheaper and more reliable than taxis to and from Perth. Alternatively, organise somebody to pick you up and phone them again once you have got your baggage, so you don't have to pay for overpriced parking. As hire cars cost more if you use a big name company or pick them up from the airport, use a local smaller hire car company with an office near the airport and arrange for them to pick you up.


PERTH AIRPORT customer review : 27 May 2009 : by Malcolm Johnston

Customer Rating : 2/5

2 Star Rating

Perth Airport is sub-standard (particularly the domestic terminals) and in need of a desperate upgrade. You can be waiting for over an hour to catch a taxi out of the place, and check-in can be also be a long process. There is no public bus to the International Terminal and don't even bother catching the one from the domestic terminal unless you only have hand luggage. The private airport bus is useful but expensive (Around $15 AUD). Once in the departure lounge there are few services and facilities, and those that do exist are very overpriced. The international terminal is somewhat better with more open space and a fair collection of shops but it is nothing compared to Changi or KL, and the wait to get past immigration and quarantine can be an extremely long process when multiple flights arrive together.


PERTH AIRPORT customer review : 19 December 2008 : by T Higson

Customer Rating : 2/5

2 Star Rating

Had a four and a half hour wait in Perth before getting onto a second flight. After spending ten minutes in the baggage claim, we decided that we needed to get out of the airport. After quickly checking in for the second flight, we hoped into a taxi to the closest shopping centre. You may be able to sweet talk the Taxi driver to getting you there for $15 each way, otherwise most pay $20. We arived back with over 2 hours to spare and we wished that we were out for longer. After security there was just nothing. A few shops, a snack bar where a small bottle of water costs $4 and the Qantas club. We were very happy to board our flight and get out of the boring, lifeless airport.


PERTH AIRPORT customer review : 11 December 2008 : by A Gerber

Customer Rating : 2/5

2 Star Rating

Perth domestic is way overdue for improvements in comparison to other Australian state capital airports. One dubious change I've noticed this year has been the relocation of the rental-car area to an open car-park some distance from the terminal. Prior to its relocation, the rental cars were practically in front of the terminal. Now, it is a fair walk (especially from the Qantas end of the terminal) to pick up one's car. Although I never mind a good walk, the distance is too short to justify a shuttle bus, but long enough that if one is weighed down with a lot of baggage, and/or it is raining (much of the walk is uncovered), you will arrive a bit worse for wear and/or wet at the end of your trek. Bring your own umbrellas if rain is forecast. A brief discussion with a rep from one of the major hire-car companies indicated that they were also unhappy with the new arrangements, which are not, alas, temporary.


PERTH AIRPORT customer review : 28 October 2008 : by M Reisinger

Customer Rating : 2/5

2 Star Rating

I have lived in Perth for a year and used its domestic and international facilities rather often. Check-in and departure is not a problem on both sides of the airport. Security checks are okay too. Facilities for waiting passengers are rather dissapointing (stay outside as long as possible, once inside it is rather sad, what there is on offer, especially domestic gates). The horror story is arriving at domestic side. After collecting your luggage you better have pre-organised a taxi or a pick-up. The queues at the taxi stand are long and you can easily spend 2 hours waiting. The airport shuttle is not reliable to run especially late at night, public buses stop operating after 7pm from the domestic airport. Car parking is a rip-off and vast in size. A shame to have such poor airport facilities, in a city of the size of Perth.


PERTH AIRPORT customer review : 17 June 2008 : by B McCarthy

Customer Rating : 1/5

1 Star Rating

As a frequent traveller out of Perth airport, little has changed in 15 years. At domestic terminal, new rental car parking area and many new commercial facilities have been installed but nothing for the regular passenger with regard to taxi availability (slow and poorly organised); baggage retrieval (slow, up to 45 minutes but may improve with new belts now in place); lounge area (chewing gum from years ago on the carpet and seating that is inadequate and worn); security check (sometimes out the door onto the footpath and hopelessly inadequate); airline lounge (only Qantas has one) is crowded and noisy; mens toilet in the arrival area is always dirty. Isolation from international terminal makes transfer difficult in the amount of time it takes and the expense (taxi drivers let you know that they don't like the fare either). The worst airport of the major Australia cities and it should be the best but suffers from lack of planning over a long period of time.


PERTH AIRPORT customer review : 3 June 2008 : by James Halley

Customer Rating : 3/5

3 Star Rating

I agree with the post about the airport shuttle. For more than 2 pax it is as cost effective to take a taxi. I and others waited over an hour for one to show up late at night. The airport authorities (or someone) was conducting a study of how it takes to proceed through various parts of the airport from check in to immigration. Everything seemed better than at many airports. But on getting airside, I encountered the most unkept toilet I have ever seen. One of the sinks had become a waste bin and had not been cleaned since goodness knows when. It was piled high with used paper towels. 


PERTH AIRPORT customer review : 17 May 2008 : by P Thompson

Customer Rating : 3/5

3 Star Rating

Not bad as far as airports go, but don't get the shuttle bus into the city ($12-$15). You share with 6-10 other people and if you are near the end, it will take over an hour. You might as well get a taxi, it's about $25 and takes 15mins.


Perth Airport review by D Gray

23 April 2008   Customer Rating : 4 Star Rating

Arrival around 6pm resulted in a short wait to clear immigration then on to more security and customs. A brief rummage for prohibited materials, an x-ray scan of our bags and welcome to WA!!Out into the carpark and away on our adventure. Reasonable parking charges. Access roads in and out fine, well posted and maintained. As far as departure goes, turn up on time, queue in a relaxed atmosphere and once through check-in, upstairs to the hospitality/shopping area. We have seen this type of area better organised and serviced but hey, it's a transit area for international travel, not a holiday resort. Our flight left on time with no fuss as far as we were concerned and, all things considered it was a stress-free experience. The only real down side was having to leave such a wonderful country at all.

Perth Airport review by Miranda Walker

10 March 2008   Customer Rating : 3 Star Rating

With regard to domestic terminal congestion - WAC (airport administrator) is aware of the problems and work has been continuing over the last year or so to improve things- this has included extra aircraft bays at the domestic terminal 2 (Virgin, Skywest) and a new parking area to the north end which frees up taxiways etc during peak times. The problem with Perth was the 20-year plan did not anticipate the phenomenal increase in flights hence the congestion at peak times (5-8am & 3-7pm) I agree it's taken far too long to address the problems- a multi-storey car park seems the ideal solution - however it seems the airport is more interested in building commercial buildings. Have read reports of a planned spur line from Bayswater station on the Midland train line to the airport to (finally) link the airport to the rail network. If driving to the international airport during peak times, avoid intersection of Leach Hwy & Roe Hwy - if coming from south on Roe better to go Abernethy Rd take a left at Grogan road- this takes you through the warehouse/back areas and eventually joins up with Horrie Miller Drive. Has saved me on more than one occasion missing a flight!

Perth Airport review by E Stipic

21 January 2008   Customer Rating : 3 Star Rating

We travelled through Perth early january. Despite checking in J class 3 hours early we were unable to pass immigration and enter the airline lounges because the doors were closed. No one works until 2 hours before a flight after midnight. Defeats the purpose of early check in or the opportunity to use lounges or do duty free shopping. This is strange for an International airport. Very provincial and backward.

Perth Airport review by Trevor Hoad

17 January 2008   Customer Rating : 4 Star Rating

Very busy domestic terminal on arrival and due to the small and full car parks my brother had to repeatedly circle and stop in the road to pick me up. Checked in on-line and the dedicated on-line check in queue was reasonably quick as was security and immigration. The International terminal has a reasonable choice of shops and dinning options with plenty of seats.

Perth Airport review by C Macdonall

17 January 2008   Customer Rating : 1 Star Rating

Perth International Airport goes from bad to worse. For outbound passengers the airport authority has put the narrow departure entrance in the middle of a group of fast food joints and a pub, ensuring travellers do not have an easy entry. Once in the departure lounge there is only one place to get a drink or eat and it nothing more than another fast-food joint. Bad coffee, cold snack food, 2nd-rate retail. Inbound is chaos when two or more aircraft arrive together as they inevitably do. After immigration the fight for luggage begins but, regardless of the fact that yours has been scanned before it or you got on the aircraft, customs will almost certainly detain you for another inspection and open your cases, and then put them through another radar scan! If you are lucky you can be out in 50 minutes. The secret to Perth Airport? Don't take checked bags.

Perth Airport review by Max Payne

23 December 2007   Customer Rating : 1 Star Rating

The international terminal is not too bad, congestion is only limited to certain times of the day but the main problem is lack of shops, lack of restarants and lack of space in departure lounge. Domestic terminal however is another story. It is too old and small to do what it is needs to do. Parking is terrible, the new parking area which used to belong to staff is so far away you felt like you walked to Adelaide. Once in, there is constant people around, always busy except mid-morning and early evening, those are the only times when it is quite. The worst is around lunchtime. Check-in line usually backs out all the way outside which used to only occur every so often but now occurs all the time, once checked in, the queue to pass security can be long although there are good days and bad days. The lounge and shop areas are terrible. Not enough seats, not enough shops, not enough space. Arrivals can be pretty bad, there is one arrival belt for northwest flights and only two for everything else. I hear a third arrival belt is currently in the works so hopefully that will work out but the problem is they keep changing and adding things to the terminal when they don't realize the actual problem. Parking would be solved if they just built a multiple storey carpark. The terminal needs upper floors to help congestion with arrivals and departures clashing. Perth seems to think building outwards and inwards is the only way to do things.

Perth Airport review by Edmund Carew

30 August 2007   Customer Rating : 4 Star Rating

Rest assured there is a cheaper way to the International Airport from the city. Catch TransPerth's route bus to theDomestic Airport, then the $8 shuttle from outside the QF Domestic terminal (walk to your right if leaving that terminal), so you will get to International from the CBD for under $12. The other bonus is that TransPerth's route bus (I think route number 37A) is far faster than the $15 shuttle bus which takes an incredible hour and a half: the downside is that the domestic to international shuttle bus operates infrequently: mine was at 1700 on a Saturday. There is also a 'help' button outside the VirginBlue terminal, on a wall: the bus driver will wait for you to walk down to QF to join the shuttle.

Perth Airport review by William Allen

28 August 2007   Customer Rating : 4 Star Rating

Domestic check-In was fast. Security about five minutes to clear. Departure lounge adequate for an airport of this size. The Aerodome Cafe is the only option for a meal in Terminal 2. Overall a good airport.




 

 

 
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