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Munich Airport
8.3 out of 10  8.3 out of 10
98 reviews

 



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MUNICH AIRPORT customer review :  4 July 2014 by D Harvey    (USA)

Rating : 2/10

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Recommended

Boarding process is terrible. Buses to the plane? I can't remember the last time I had to do that in a first world country. Never in the US in the last 20 years. Even Washington Dulles have up on that long ago. I helped an older woman carry her bag down three flights of stairs.



MUNICH AIRPORT customer review :  12 May 2014 by G Brunelli    (Italy)

Rating : 10/10

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Recommended

Very good services, clear indications, large spaces with seats in waiting areas, good shops and food availability.



MUNICH AIRPORT customer review :  6 May 2014 by Alexander Mokretsov    (Russia)

Rating : 8/10

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Recommended

Very convenient and clean airport. Security and border control procedures are fast and well organized. The navigation inside the airport is intuitive and well thought-through. Public areas are a little bit narrow, which causes crowdedness when several flights arrive or depart at one specific departure zone. The downside is the lack of good restaurants and shops to spend time at - just a typical row of cafeteria and duty frees. Free internet kiosks are available as well as free wi-fi. All in all a very pleasant airport, definitely the best I've been to in Germany.



MUNICH AIRPORT customer review :  25 April 2014 by Emily Borowski    (USA)

Rating : 5/10

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Recommended

I visited Munich as a transfer stop only and it was a tight turnaround but I made my connection and so did my bag. The passport control security people that I encountered were apathetic and arrogant, I am sad to say. I inadvertently got into a line for EU passports only and needed to go to the back of the "All Passport" line even though my flight was boarding by that time. I felt that if I said anything, the situation would only get worse because they didn't seem to care whether I made my flight or missed it. The shops were beautiful, but I had no time to stop and visit because I needed to run to make my connection. Again, I am grateful that my bag made it to my connecting flight. But my experience would have been much better if there was someone out front directing passengers to appropriate lines or if all queues could handle all passports. Or at least showed that they cared.



MUNICH AIRPORT customer review :  12 February 2014 by J Lloyd    (UK)

Rating : 9/10

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Recommended

I have travelled through Munich for connecting flights several times, and each time I marvel at how efficient it is (perhaps I have been lucky!). I travel to Lisbon from the UK and I always look for the Munich connection as the whole experience is so much more pleasurable! In the 'G' gate zones they provide free tea, coffee, hot chocolate and papers which I think is so great! This doesn't seem to have been rolled out in the 'H' zone yet but I'm hoping this is just a matter of time. I also think the 'nap caps' for sleep are a great idea, although there are not enough of them. I had a problem with my ticket - my husband managed to book a return flight for march instead of February! This was quickly and efficiently sorted out by a very helpful team at the Lufthansa desk (Feb 10th). Munich gets my vote of confidence.



MUNICH AIRPORT customer review :  6 January 2014 by Kathie Schoenleben    (Germany)

Rating : 7/10

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Recommended

I use Terminal 2 Star Alliance for both domestic and international travel very frequently. The building is really beautiful. I appreciate the Lufthansa self service bag check very much (compared to the mega airport Frankfurt which does not have this). Security is an awful experience - slow but not as slow as Frankfurt and the personal seem often very overly motivated, going to ridiculous measures. Flights are often late leaving and coming in and I feel sorry for people who are transferring which I usually don't have to do and avoid. I would never chose this airport for a transfer if avoidable.



MUNICH AIRPORT customer review :  7 November 2013 by Rina Wong Hau Tin    (Singapore)

Rating : 5/10

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Recommended

Took a flight out of Munich Airport Terminal 2 on 24 October 2013. Before departing, I went to the Custom office after immigration for custom check of my purchase and to obtain a custom stamp for tax refund. The lady custom officer was rude, unfriendly and belligerent. Not only did she not have the courtesy to return my greeting, she ignored me and just grabbed all my completed forms and threw them down onto her counter before proceeding to stamp them. When she had competed, she grabbed the stamped form and threw them onto the counter above her. My son and I have to slowly picked up all the forms in order before quickly leaving the custom office. We heard from the visitors who had come out of her office that they were also treated in similar way. Our trip was definitely marred by that incident. Suitable, qualified personnel should be manning the custom office counter otherwise the image of the country and the airport will be tarnished by one black sheep.



MUNICH AIRPORT customer review :  12 August 2013 by Felix Fischer    (Austria)

Rating : 9/10

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Recommended

A few months ago I travelled from Vienna via Munich to Heathrow. My first flight arrived on time and I had no problems to get my connection flight. The deboarding and boarding was very fast and the way was short. Next time I have to take a connection flight I will prefer Munich.



MUNICH AIRPORT customer review :  31 July 2013 by J Smulders    (Netherlands)

Rating : 1/10

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Recommended

We missed our connecting flight (both Lufthansa) because of long ques at the security checks. The 'ladies' at the security took about half an hour to inspect 3 elderly passengers in front of us. They were very unfriendly and seemed to enjoy the fact that we and many others missed our flight.



MUNICH AIRPORT customer review :  29 July 2013 by Michael Davies    (UK)

Rating : 9/10

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Recommended

Terminal 2. Arrival on Lufthansa from Manchester at 09.55. Didn't have an airbridge so onto a bus it was. Small delay waiting for the bus - but the journey was quick. No queue at passport control. Hand luggage only so I didn't have to wait. Lots of people queuing at all the car rental desks and I had to wait 30 minutes. Hertz were running out of cars and we were lucky to get one, despite pre-booking. Exit from the airport is great and we were on the autobahn and away. Return next day for flight at 21.45. Checked in online and had a mobile boarding pass. The central area (landside) has a superb BierGarten - so we spent an hour or so there. The food was excellent, the beer was cold and superb value for money. No queue at passport control and security very efficient. 5 - 10 minute walk to the gate H40 for an on time departure. Munich has always been one of my favourite airports and so much better than Frankfurt. My destination in Germany is slightly closer to Frankfurt but the better airport experience and motorway link makes the difference worthwhile.



MUNICH AIRPORT customer review :  29 July 2013 by Ashok Verma    (India)

Rating : 5/10

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Recommended

The drinking water is a facility provided by every airport but no water facet was found anywhere at the airport. The service desk says that bathroom water is good for drinking. It was shameful. At Frankfurt airport there is a drinking water facility outside every restroom, as is found in almost every airport I had visited so far. I think it is compulsory under the law to provide drinking water at the airport.



MUNICH AIRPORT customer review :  27 June 2013 by K Darr    (USA)

Rating : 5/10

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Recommended

There was first class check in outside, but then we had to go an unreasonable distance inside to economy to obtain a wheelchair. And wait a long time. FYI the wheelchair had been requested well in advance and was, in fact, confirmed the day before the flight. That did not make a lot of sense. And was not convenient to say the least. The airport, like Frankfurt, seems designed for personnel, rather than passengers. However, we are not complainers. Travel is not convenient anymore which is why we do less of it.



MUNICH AIRPORT customer review :  7 May 2013 by Jozsef Barta    (Hungary)

Rating : 9/10

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Recommended

I like this airport very much, it is new, spacious, clean. There are many expensive stores. One important thing: I arrived from India and after the immigration I had to go through the security check again. This takes time and if you bought anything bigger than 100ml on the plane or at the previous airport you can say goodbye to it. I don't know if this is the same if you arrive from an other European airport, but be careful with this. I arrived to very right side of the terminal, I had to walk to the very left side of the terminal on the 3rd floor, go down to the 1st floor for immigration and security, go up to the second floor and get back to the very right side of the terminal. Without any queue it took almost 40 minutes.



MUNICH AIRPORT customer review :  15 April 2013 by L Heiskanen    (Finland)

Rating : 3/10

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Recommended

Transited through Terminal 2 on my way to HKG and back. This may be an ok airport if you only spend maximum 1 hour here, connecting from a flight to another but any time longer than that is a pain. The facilities on airside are very limited. There are only a few very few cafes and finding a power socket to charge your devices is extremely hard, as there are almost none of them here. On our way back from HKG we had to queue for ages at immigration as they have just a few counters taking care of the arriving passengers. The number of counters is less than half of what they have in Helsinki (which is much smaller than MUC). WiFi is free only for 30 minutes. All in all this is a modern terminal with lots of potential, but it fails to deliver and ends up as a huge disappointment. Do not travel through here unless you have a short connection.



MUNICH AIRPORT customer review :  19 March 2013 by David Gerber    (Australia)

Rating : 2/10

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Recommended

I transited MUC last week, in and out of Terminal 1. It is easy enough to find your way around, and it is a far more pleasant airport to use than Frankfurt, however there needs to be far more dining options once you pass through immigration. I was unable to find a decent cooked breakfast. I was told that the best options were below the airport in the Airport Centre shopping and dining area. This is of no use to passengers in transit, and there are no signs or other indication that there are only very limited food options once through immigration. Finally, the common user Atlantic Lounge had even less to offer than the terminal. I can recommend using MUC but only if you do not want a meal before your flight.



MUNICH AIRPORT customer review :  21 February 2013 by Rob Smit    (China)

Rating : 10/10

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Recommended

Transiting with Lufthansa when flying HKG-AMS and back. Both ways transit time was about 1.5 hours but this is plenty in Munich. Walking distances are short, immigration and security check quick and efficient. Even though I was traveling with wife and child we had time for a short stop at the Lufthansa lounges. In my opinion one of the best airports in the world.



MUNICH AIRPORT customer review :  15 February 2013 by Stephen Teal    (UK)

Rating : 2/10

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Recommended

I just flew out of Terminal B at Munich and it was a pretty awful experience. The lay-out is shocking and clearly has not kept pace with increased traffic. I arrived to find a long line snaking right down the terminal waiting to through to passport control and security. It took 45 minutes of chaos to get through - there were no controls for the lines so lots of jostling, pushing-in etc, a recipe for passenger stress and frayed tempers. The security lines themselves were under a huge amount of pressure but were slow and under-staffed. Once through, I found a very small terminal building with few shops, one overwhelmed cafe (with, you guessed it, a long queue), and then one of those glass smoking areas that was leaking vile tobacco fumes across the whole building. I seem to remember Terminal A being rather good so this came as a real shock. I travel by air a good deal and this was as bad as I've experienced in Europe.



MUNICH AIRPORT customer review :  30 January 2013 by Van Hiep Hoang    (Vietnam)

Rating : 10/10

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Recommended

An efficient airport, how ever there are still minor points to be improved. Security: I took off everything metal I had and the metal detector still sounded an alarm. Boarding is not efficient. They provide hot water for tea or coffee as well at newspapers at the gates. You have to pay a lot for cars if you are there to pick up people. No car rental in terminal 2 hence you have to walk the whole way to Terminal 1. The check in counter for HON and Senator guest is not always open especially when it is cold outside or even not.



MUNICH AIRPORT customer review :  15 January 2013 by D Grundy    (Australia)

Rating : 10/10

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Recommended

As a first time user of this airport I was very impressed. International departure was a breeze. Once off the train from the city, I was checked in and through security within 10 minutes. The departure area is what every airport should be. Quiet, calming, spacious with an excellent variety of shops and restaurants which are not right in your face (Sydney take note). I would rank this airport up there with Singapore's Changi, which I have used frequently.



MUNICH AIRPORT customer review :  15 January 2013 by Andrea Chng    (UK)

Rating : 6/10

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Recommended

Better than Frankfurt airport. Easy to transfer terminals but if you have to get to Gate B in Terminal 1 from Terminal 2, you have to exit via passport control and check in which is strange for connecting flights. Because there is no one to provide guidance, we did a couple of loops through Terminal 1 via 3 security checks trying to find Gate B08. If you want assistance and get someone to direct you personally, the Meet and Assist service costs 90 euro for one person. In contrast, when transferring in Changi and HK international airports, officials are waiting when you exit then plane to provide directions and guidance despite the late or early hours of the day/night.



MUNICH AIRPORT customer review :  21 December 2012 by Richard Mason    (UK)

Rating : 10/10

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Recommended

Munich airport was modern, efficient, uncrowded and with possibly the best selection of shopping and catering outlets of any European airport I have been to. It even has its own micro brewery with beer garden, a large well stocked supermarket and for December an ice rink and Christmas market! Security was thorough but fast and friendly and public transport links excellent and good value. Possibly the most enjoyable trip through any airport I can recall.



MUNICH AIRPORT customer review :  5 December 2012 by R Korff    (Germany)

Rating : 7/10

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Recommended

The airport is nice and efficient except the handling of the luggage. If you are not one of the lucky ones, expect at least one hour to wait for the luggage to arrive. It is surprising as all the other procedures (immigration, security etc.) tend to be quite fast.



MUNICH AIRPORT customer review :  3 December 2012 by Michael Gruber    (Germany)

Rating : 4/10

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Recommended

DXB-MRU with Emirates. Quick connection with the public transport system from Munich. Efficient service at economy check-in but you have to separate suitcases from golf-equipment which has to be checked as bulky luggage. Security checks are very detailed and take a long time. Waiting area in Terminal 1 is average, shops are closing at 9:30 pm at least one hour before the last plane leaves! Mens toilets are located at the lower level. That's not a 2-star airport!



MUNICH AIRPORT customer review :  1 November 2012 by S Curfs    (Luxembourg)

Rating : 8/10

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Recommended

I think this is a great airport and the nicest in Germany. One thing however is beyond me: why would they have passengers who just disembarked a flight go through security screening again, directly after having disembarked from the plane and the bus that took them from that plane to the terminal? If all went well, such passengers should be clean as they boarded the flight they were arriving from in the first place? Whilst making a remark to staff, I just got the answer: "talk to my superior if you don't like it".



MUNICH AIRPORT customer review :  25 September 2012 by Ferenc Varga    (Australia)

Rating : 10/10

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Recommended

Munich airport is a modern well designed airport with quality restaurants and excellent public transport to and from the city. The Kempinski hotel situated on site is good quality in both accommodation and staff standards. Entering and departing Munich airport is by far the most efficient of any European and most international cities.





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