Munich Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 288 reviews
5/10
5 star Skytrax Rating
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2/10

"change the departure gate last minute"

(Germany)

Trip Verified | It can change the departure gate last minute so you either end up running to the gates or miss the flight. This time I have passed the security gates and received the info that the flight would depart from K14 to which I proceeded immediately. Before sitting down I checked once more if the gate shown is still the same, which it was, both on the large announcement board and the small board at the gate. When it came to boarding, I was wondering as no announcement was made. At this point I realized that they have changed the gate within the last few minutes without announcement causing me to miss my flight. The initial gate was shown to be K14, according to the staff at the service desk it got changed to K6 and according to data sources such as flight radar and cirium the departure gate was K22. This airport is understaffed, staff doesn't like to work there and the signs and directions at the airport are horrendous. Terminal 1 is definitely the better terminal. Terminal 2 doesn't have plug sockets and only 2 what i don't even want to call a restaurant with limited choices of food.
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Passport department was crowded"

(Saudi Arabia)

Trip Verified | On arrival, immigration was smooth. We wait for baggage more than one hour to arrive, flight arrived 30 minutes after our arrival received baggage. On Departure, there were priority at security screening when I asked them they denied any priority and I have to take the line again. Passport department was crowded, and passenger bypass the line without any questions.
Experience At AirportArrival and Departure
Date VisitMarch 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"airport is attractive and clean"

(United Kingdom)

Trip Verified | I was just catching a connecting flight here and my first impressions were positive. The airport is attractive and clean. But it's let down by basic poor signage.
Experience At AirportArrival and Departure
Date VisitMarch 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
yes
5/10

"urinal stalls were closed off"

(Germany)

Trip Verified | Long walking distances are made more difficult by poor signage. Today as we used the toilets before boarding our flight to Singapore we used the men‘s toilets near gate 31 and the urinal stalls were closed off. Several of the automatic towel dispensers were defect. The outside area bus stop was dirty with cigarette butts and stains in the ground from gum. The airport needs more charging stations for electronic devices at the departure areas.
Experience At AirportDeparture Only
Date VisitMarch 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"some basic needs are missing"

(United States)

Trip Verified | Had a 4 hr layover at this airport to catch a flight to the US. The airport is spotless clean, some basic needs are missing. Long walks to the boarding zone with no resting spots/ chairs makes it hard for little kids. Water fountains or refill stations could not be found. Shops to buy water were mostly closed at early am. Water bottles from the previous connecting airline had to be thrown away at the security check.
Experience At AirportTransit
Date VisitJanuary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"long walk with poor signage"

(Ireland)

Trip Verified | Terrible design for airport. On inbound flight to T2 25 minute walk from pier to the baggage carousel. On outbound flight from T1 sent from Area B to C to level 4 then 5 then 4 to get to gates - again long, long walk with poor signage - 30 minutes walking time. Airport is also an hour by taxi / 45 minutes by train from city.
Experience At AirportArrival and Departure
Date VisitDecember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Really poorly designed airport!"

(United States)

Not Verified | Terminal 1 of the airport was designed poorly. The terminal is a straight line with ~10 foot wide hallways to walk between the “concourses” (A gates, B gates etc). Alongside this hallway is a row of chairs for people sit while they wait, making the actual walkable portion of the hallway even smaller. To add further congestion to these crucial pedestrian transport routes, there are gates located in these hallways and when boarding the flights, it creates a queue alongside one side if the wall. Between that and the chairs there is then only enough room for the flow of traffic in one direction. There are dozens of gates on either side so the traffic is always two way but there isn’t enough room. So everyone is doing the side shoulder dip to get around people then tuck into a small alcove to let oncoming traffic pass. Have you ever been in a very crowded nightclub or bar and you’re trying to get to the bathroom or across the room and you have to slide in between groups of people like a worm saying "sorry man. Behind you. Coming through. Excuse me?" The Munich airport experience is kind of like that, except there’s no music and everyone is in a foul mood. Does not hold up to German standards of efficiency! Really poorly designed airport! The architect failed on this one. It was clean though. Grade: C-
Experience At AirportDeparture Only
Date VisitOctober 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Fast track was 75 minutes long"

(United States)

Trip Verified | The worst experience ever in trying to depart. One passport security station to Terminal (C) was closed. The other was nightmarish long. Fast track was 75 minutes long. Nobody was was providing guidance to expedite or explain issues. Passengers were left to fend for themselves. Don't know what is going to happen if I am later to gate. Somebody needs to take responsibility for this terrible process.
Experience At AirportDeparture Only
Date VisitAugust 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"whole experience was a nightmare"

(United Kingdom)

Not Verified | Chaos reigned at Munich Airport last Thursday while trying to negotiate all the queues. There were only two BA staff checking in passengers, hence the queues to check in were horrendous. We were waiting at check in for well over an hour and 15 minutes before BA opened their check in desks. I was given no information how to locate security control. When I did eventually find security control area, the queues were massive. I asked one member of staff that I might miss my flight because of huge queues at security but he simply replied he couldn’t do anything to help. Indeed, it me took me well over an hour to get through security and then to make matters worse, it took me an hour and a quarter to get through passport control. The noise in these queues was deafening, with lots of pushing and shoving. There were no marshals or customer service representatives from the airport to assist customers or to answer questions. It was every man for himself! The whole experience was a nightmare.
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"passport control will give you a great deal of attitude"

(Serbia)

Trip Verified | This is my 2nd time to transit this Munich Airport and it just doesn’t get better. If you’re not Schengen and trying to get into there or in there and trying to get out, passport control will give you a great deal of attitude. My connecting flight was announced while I was standing in line and they said, “not my problem” get back in line. Of course I missed the flight and my only option to get to my destination was to stay overnight. Granted LH was a bit late but I could have made it if there had been an ounce of compassion from passport control to let me out of Schengen. This is my 2nd time through here and now I get to go back into Schengen and back out tomorrow morning. She even caused her fellow officers extra work declining to understand that facilitating smooth operations is a small part of her job.
Experience At AirportTransit
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no