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Liverpool Airport
2.0 Star Rating: Poor
204 reviews

 



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Liverpool John Lennon Airport customer review :  1 April 2014 by Alan Finch    (UK)

Rating : 8/10

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Recommended

Last travelled from here 3 years ago and felt things were better, good parking £9 pounds a day just opposite the terminal. Better range of facilities airside than previously and much cleaner, lack of seating at gates still a problem, however security quick on this occasion and out of airport very quickly coming back as coming from Dublin passports were not checked.



Liverpool John Lennon Airport customer review :  19 March 2014 by Richard Pym    (UK)

Rating : 2/10

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Recommended

This is a review of the Aspire Lounge. I paid to use this lounge as would most visitors owing to the type of flights using Liverpool. I can honestly say that its the worst lounge I have used anywhere in the world. Food options are limited to a pot of Knorr packet soup and some rolls, processed cheese and some crisps! Wine choices are poor and there is nothing extra available to order. There are no toilet facilities in the lounge and the free wifi kept disconnecting. Really not recommended, unless the aim is to drink more than 4 spirits to achieve value for money.



Liverpool John Lennon Airport customer review :  4 March 2014 by Noel Richards    (Spain)

Rating : 0/10

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Recommended

This is an appalling airport to travel from. I used the rental car facility. The signs for the car drop-off are unclear. There are warnings that if you stop to try and get your bearings, you may get fined. The car rental drop- off is in an uncovered area, at least 300 yards from the terminal building. There are no baggage carts! If it is raining, which is most days in Liverpool, you arrive at check-in soaked. The security process is slow, stressful and inefficient. We waited for 30 minutes to clear security. Only a few lanes were open, at the busiest time of the day - why? We were directed to Lane 1 and then after waiting there, were redirected to the other end of the security hall - exactly where we had come from. I live in Palma de Mallorca, where the security, even at the height of the tourist season is smooth and easy. It is rare to take more than 15 minutes. So why is it impossible for a tiny regional UK airport to do the same. Avoid this airport if possible.



Liverpool John Lennon Airport customer review :  3 February 2014 by Leslie Cadwallader    (UK)

Rating : 5/10

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Recommended

I'm usually positive about Liverpool Airport and, overall, there were again no problems when my wife and I used it this week as the departure point for a short break: easy parking, painless passage through security, efficient handling of boarding procedures, etc. I would, however, query why, having increased the seating in the quiet area near Gate 3 (our usual choice for waiting till our departure gate is revealed), those in charge have moved the single departures monitor right out of that area entirely. The result: more seats available but hardly anyone using them because of the need to get up to find a screen. Also, returning to a very wet and windy Liverpool yesterday really made us aware of how unwelcoming "International Arrivals" is. Queuing for access in the rain, shuffling through a miserable entrance area, then negotiating a tight chicane inside a grey and gloomy passport zone scarcely provide a "Welcome to the UK" experience. What a difference from the bright and glossy "Duty Free" area one cannot avoid when departing from Liverpool!



Liverpool John Lennon Airport customer review :  8 January 2014 by P Thompson    (UK)

Rating : 2/10

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Recommended

I rarely use Liverpool as it's difficult to get to by public transport and travelling through it always seems such a hassle and an unpleasant experience. The latest trip through the airport in early December 2013 was no different. Front of the terminal littered with cigarette ends, large queue moving slowly at security even at 2pm on Monday afternoon, shabby carpets and freezing cold in the part of the terminal where Ryanair flights leave from, precious few departure screens to view and finally a long open air walk through an old metal framed tunnel (reminiscent of a 1970's rusting steel bus shelter) to the plane. In summary, a trial of an experience compared to other airports and one I won't repeat for along time.



Liverpool John Lennon Airport customer review :  23 October 2013 by Alan Weeks    (UK)

Rating : 3/10

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Recommended

Each time we pass through it gets worse. We used to prefer Liverpool Airport to Manchester but no longer. It was smaller, quicker to get through and nicer, but it's gone downhill a lot. The parking is still convenient, though the best offers are no longer by the airport itself, but that's almost all that can be said in its favour. Our main gripe is the lack of public seating, unless you want to pay to eat or drink something. When we passed through it was a quiet day and we ended up sitting at a gate - not our gate, just a nearby one, but of course we had to wander back in to the main hall regularly to check the departure display. Opposite us was a loo - the doors were filthy and inside was not much better. The whole place needs a complete face lift. Fortunately the security queues were short as it was not busy but it still took us 10 minutes to be checked. It must be horrendous at busy periods. Of course you can pay a fiver to get fast tack but that's just another way of fleecing the passenger. When are they going to put their passengers first and give us a decent service?



Liverpool John Lennon Airport customer review :  19 October 2013 by L Cadwallader    (UK)

Rating : 9/10

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Recommended

I would agree entirely with what Kelly Brownbill said on 17th about LPL. My wife and I have had 4 return flights via Liverpool this year and on each occasion we have encountered neither holdups nor unprofessionalism. It has rarely taken us, travelling with hand luggage only, more than 20 minutes from car park to departure lounge on the outward journey or from aircraft back to our car on the return journey. We have never experienced any unpleasantness from security staff: on our most recent transit, my liquids bag was selected for testing but the lady who carried out the testing was extremely polite and even asked me first if I minded. Just as someone else has said earlier, I regard the prime purpose of an airport as being to get me to or from my flight as quickly and painlessly as possible and LPL invariably succeeds on that basis. Although it has grown considerably since we first started to fly from there, it is not so big or so busy as Manchester and, for us, that is a great advantage.



Liverpool John Lennon Airport customer review :  17 October 2013 by Kelly Brownbill    (UK)

Rating : 10/10

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Recommended

Used Liverpool Airport for the first time a few weeks ago and I have to say that all the negative reviews people have posted are absolute rubbish and probably written by the kind of people who would complain about the cracks in the pavement being too wide. Such an easy airport to use, no problems or delays, clean and reasonably priced. Flew from Manchester the previous year and it took 45 minutes to get through security, as opposed to 5 minutes at Liverpool. All staff friendly and helpful. Plane departed early and upon arriving back, baggage was out within 5 minutes and we were out of the airport and on our way home within 15 minutes of landing.



Liverpool John Lennon Airport customer review :  12 September 2013 by M Fowles    (UK)

Rating : 4/10

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Recommended

After using L'pool Airport for the first time I encountered no difficulty on my outward flight, however upon my return sadly it was a different story. My husband is non EU and proceeded to the correct area for border control. The over zealous staff member at the desk accused my husband of trying to 'do him over' when he handed him his UK residence card - when the man had wanted his landing card instead (although he had only asked for his 'card' and not specified which one). I assumed he was joking but he wasn't! Odd, inappropriate behaviour we have not experienced in any other airport.



Liverpool John Lennon Airport customer review :  30 August 2013 by J James    (UK)

Rating : 8/10

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Recommended

I flew two return flights from Liverpool this summer and found the airport easy to use with no problems or hold ups. I used the airport for no other purpose than as a walk through to my plane. I am not interested in any of its extra facilities and I timed it perfectly so the transition was smooth. My advice: its not a leisure park after all and does not pretend to be first class in anyway. Walk in show your pass put your bag on the tray and you are straight through.



Liverpool John Lennon Airport customer review :  21 August 2013 by James Kidd    (UK)

Rating : 1/10

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Recommended

I love my city, I hate my city Airport. Will somebody sort out the attitude of security and immigration staff. Everybody agrees the airport is shabby, often dirty, poorly designed and resembling a portacabin. But customer service does not require a rebuild. If you are lucky security can be incredibly quick, or take an hour! Surely there are some regulations about this. Heathrow provide free plastic bags for passengers who haven't packed their toiletries correctly, Liverpool charge. And the fast lane fee of £4 for passing security is a joke. Why would you need a fast lane if you could get through in 10 minutes?



Liverpool John Lennon Airport customer review :  19 August 2013 by L Green    (UK)

Rating : 0/10

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Recommended

This airport is probably the worst I've travelled through. The facilities were of a low quality, it is built out of portacabins for the gates, and in these the toilets are actually visible from the seating area outside. The seating areas were small, very dark, general cleanliness was poor, tables in the food outlets were not cleaned, airport is too small for the number of passengers, security was very slow, passport control on the return was a sham and not very fast or organised, baggage return took over 30 minutes to get the line running to start returning bags. I will not be using this Airport again.



Liverpool John Lennon Airport customer review :  14 August 2013 by A Smith    (UK)

Rating : 8/10

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Recommended

This is my preferred airport for quick, efficient service. On arrival, I can be in my car within 15 minutes of arrival. More destinations needed please.



Liverpool John Lennon Airport customer review :  21 July 2013 by C Woodall    (UK)

Rating : 1/10

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Recommended

Dreadful airports, firstly the outward flight, (the airlines are not to blame they try to run smoothly as the airport will allow) security checks are conducted by over zealous control freaks with no initiative to open more sections. Waiting to board the flight we were kept in a steel tube for over 30 minutes the heat reached over 50C I took my son and walked to the front of the line. Inbound flight, Madrid airport were quick and very professional - a real international airport. Landed and proceeded to security, two lines EU and non EU, my wife is non EU so we went to that line which had 5 people in it the EU line was ridicules. The staff then proceeded to stop the non EU line when I complained I was told they had priority due to children being the line my son was crying in my arms when they gave me this pitiful excuse. In took 90 minutes to pass through with the carousel at the baggage collection stopped with only a few bags waiting. The message this is giving to tourists from non EU countries is very bad and does not promote a good image for the British tourist industry it needs to be addressed.



Liverpool John Lennon Airport customer review :  3 July 2013 by Ian Robinson    (UK)

Rating : 1/10

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Recommended

Flew from Liverpool on 19th June, returning to Belfast from there on 26th. I have departed from most UK airports and plenty on the continent using the same clear plastic bag for liquids but according to the security staff at Liverpool the bag was too big! Had to purchase 4 of their bags for 1. On the return trip, I placed my items in the "Liverpool approved" bag inside my usual bag - the security searcher said "that's ok, you have the proper size bag inside the outsized one", I told him they were the only airport had a problem. He responded "at least you know you are safe here"! Good to know having a tiny see-through bag makes all the difference!



Liverpool John Lennon Airport customer review :  11 June 2013 by Gordon Crennell    (Spain)

Rating : 3/10

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Recommended

Travelled through Liverpool Airport yesterday as I do every year to go to the Isle of Man. Its a typical budget airline airport. Not enough seats, the ones they do have are dirty and ripped. Gates are basically Porta-cabins with no air bridges. The whole airport is designed to extract as much money out of you as possible. They have a special security lane, at an extra cost of course! Thankfully no one uses it.



Liverpool John Lennon Airport customer review :  8 June 2013 by G Waring    (UK)

Rating : 0/10

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Recommended

Fly regularly from Liverpool for short haul as it is closest to where I live, it saddens me that they cannot seem to find much in the way of expansion with new airlines but it is easy to see why the airlines choose Manchester. Liverpool has let itself go, dirty toilets and facilities overall, the overall building looks very tired. If flying with Ryanair you board via temporary portacabins, however these "temporary" areas have been there for years! I flew out of there last month at 06.50, the bar area was filthy, obviously tables had not been wiped from the day before, and glasses on tables whilst the bar lady sat behind the bar eating her breakfast! Whilst Servisair is a huge company operating in many airports the attitude of those at Liverpool is completely different, I waited to board and watched as the staff were sitting on the floor chatting! Such a shame that they cannot get it right whilst Manchester seems to tick all of the boxes.



Liverpool John Lennon Airport customer review :  11 May 2013 by K Curze    (UK)

Rating : 0/10

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Recommended

Liverpool John Lennon Airport has the rudest staff I have encountered in any airport I have visited. From the female member of Flybe staff who provided us with the least-welcoming check in experience I have ever had (she didn't even point us in the direction of departures), to the male manager of the Burger King who I witnessed being extremely rude to a foreign lady who was struggling to order in broken English, I didn't receive so much as a smile from anyone the whole time I was going through. It was a bank holiday when we went through the airport - and didn't we know it. We were made to feel like a complete burden to these oh-so-important members of staff. To add to this mess, the toilets were a disgrace, and smelt. Security were predictably dour, and again just plain rude. If you can avoid Liverpool Airport, do so. Manchester is just down the road, and in my experience the staff there are much more professional. Liverpool's staff just seem to be a bunch of amateurs, and did not make me feel confident about getting on a plane supported by them at all.



Liverpool John Lennon Airport customer review :  24 April 2013 by Domenic Pine    (UK)

Rating : 2/10

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Recommended

This is an awful airport to get to via public transport. There is a pervasive atmosphere of neglect and understaffing throughout. Security staff are the rudest I have encountered. Gate areas are more like human holding pens. It can be difficult to identify whether it is the public toilets or the carpets which are more offensive to one's nostrils. The whole raison d'Ítre of Liverpool was low cost, small, convenient, quick and easy to pass through, but it now fails on all points. In summary, grubby, tired and cheap. If there were a race to the bottom, Liverpool Airport has excelled.



Liverpool John Lennon Airport customer review :  22 April 2013 by J Tennant    (UK)

Rating : 9/10

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Recommended

I've used this airport, amongst many others recently. The facilities are fine, queuing no different to any other UK airport I have experienced and parking is a doddle. Staff, including security, are friendly if you have a smile on your face and have prepared (read the signs, there are plenty of them). Some of the buildings are getting a bit tired and the carpets worn, but by and large Liverpool airport is user friendly and to my mind runs safely and efficiently.



Liverpool John Lennon Airport customer review :  18 April 2013 by R Smethurst    (UK)

Rating : 1/10

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Recommended

Shockingly bad. I didn't have high expectations, it is a low-cost, budget facility after all. But, having to drag luggage from the multi-storey car park to the terminal in torrential rain with no weather proof route was a sign indicative of the whole experience. How much would it cost to build a bus shelter like route? Arrived to check in for the new Norwegian flight. Two girls behind the desks, one filing her nails whilst the other was chatting. Finally got their attention. No smiles, not even given the normal full security questions. Passports handed back without so much as a thanks or have a pleasant flight. Why are security queues so long at such a quiet airport? Ridiculous! The gate area was tired looking and absolutely freezing. Flying back into LPL was just as dire. The airport is tired, cheap and run down. I won't be coming back in a hurry.



Liverpool John Lennon Airport customer review :  22 March 2013 by J Kidd    (UK)

Rating : 3/10

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Recommended

I use Liverpool Airport regularly because Liverpool is the nearest option. One of the worst laid out airports, no sky bridges, cheap and nasty design with terrible extensions to the original building. The toilets are poor with dryers that don't work and the feel of portacabins. Security staff can be obnoxious, or in fairness sometimes incredibly helpful. Not a patch on Manchester in terms of efficiency or professionalism. Queuing time to go through security can be unbelievable or a breeze, this is about capacity and poor organisation. The 'Fast Track' facility is a scandal. Far worse than leaving is arriving. The baggage arrivals area is a dump and immigration are just so unpleasant. A mixed bag.



Liverpool John Lennon Airport customer review :  14 March 2013 by Anthony Knifton    (UK)

Rating : 8/10

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Recommended

I use LPL 3 times a year and rarely have any problems with checking-in or security. 'Arrivals' is not quite so pleasant as landing at the EZY gates means trudging up and down stairs and along corridors with worn/dirty carpets. Security and baggage reclaim are about average for other airports. I have never found the staff to be rude or unhelpful as mentioned by other reviewers.



Liverpool John Lennon Airport customer review :  20 February 2013 by Neil Wilkinson    (France)

Rating : 5/10

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Recommended

I use Liverpool Airport regularly, about every 2 months because I fly to Nice and during the winter months easyjet from Liverpool is the nearest option. Considering all the changes that have taken place recently and the volume of traffic it serves I find it one of the most badly laid out airports I have ever used, no sky bridges, no covering when walking to plane etc. I have also found the security staff to be extremely rude and officious, and the queuing time is to go through security is disgraceful. The most shocking thing to my mind is the 'Fast Track' facility where you can purchase for £4 a ticket to enable you to queue-push, there is no dedicated check area for this you are simply directed to the front of the queue in front of everyone who has been waiting. I could understand the merits of fast track if the money collected funded another desk whereby by paying your money you have the benefit of a speedy transition and all the other passengers queue as normal. The security checkpoints are funded by all passengers by virtue of the money we all pay for our airfare and the money the airlines pay to the airport, why then should we be expected to pay extra because the security is so slow and inefficient, just get your act together Liverpool and speed up and use the money from Fast Track to improve things and not slow non payers down further.



Liverpool John Lennon Airport customer review :  4 February 2013 by M Shields    (UK)

Rating : 1/10

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Recommended

Sunday evening and only one lane through security. It took 20 minutes to get through and staff were rude and appeared to be on a 'go slow'. Overheard one member of staff say "Do they not understand English". Well, it is actually an airport and therefore it is quite possible that some passengers may not understand English, especially English spoken with an accent. I don't use this airport often but when I do it never fails to disappoint. Come on Liverpool - get your act together. When it's taking longer than 5 to 10 minutes to get an individual through security - open another lane - take a lead from the supermarkets! Train your staff on how to be efficient and courteous. Modern day air travel has become a stressful and often bewildering experience for most people. I for one will do everything in my power to avoid this airport in the future.



Liverpool John Lennon Airport customer review :  28 January 2013 by E J Tobin    (UK)

Rating : 1/10

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Recommended

There over Friday Night during the Snow, delayed 17 Hours in all. Both Servisair and Ryanair useless. Ryanair sent passengers by Taxi at their own expense to a Hotel where they were told they had not been booked in had to pay return Taxi fare to Airport. Only one de-icing machine which broke down. Should not be allowed to call itself International.



Liverpool John Lennon Airport customer review :  28 December 2012 by Peter Hobbs    (UK)

Rating : 7/10

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Recommended

I go to Jersey every 3 months on Easyjet to visit family. I use Liverpool although I am nearer Manchester because generally almost everything is quick and efficient. However every time on return I have to wait for a very long time at the carousel for my baggage. There is never an announcement explaining the delay and so I presume the management takes the delay as the norm. Yesterday 26.12.12. however topped the lot when I waited longer for my bags than it took me to fly from Jersey. This is very shoddy treatment of the customers. These baggage handlers need to be spoken to. They clearly don't feel the need to hurry.



Liverpool John Lennon Airport customer review :  13 December 2012 by H Solomon    (UK)

Rating : 5/10

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Recommended

Quite a pleasant airport apart from the unfriendly security staff who take their job far too seriously. I was subjected to an extensive and very intimidating body search because their overly sensitive X-ray machine apparently picked up a 50p coin in one of my pockets.



Liverpool John Lennon Airport customer review :  29 November 2012 by Gary Colburn    (UK)

Rating : 4/10

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Recommended

A pretty substandard airport in my opinion, very little in the way of facilities before and after security, cafes and bars expensive. Passport control was slow and surly, all in all a pretty depressing place. I will attempt to fly from Manchester in the future!



Liverpool John Lennon Airport customer review :  23 November 2012 by I Hartley    (UK)

Rating : 8/10

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Recommended

My wife and I travelled to Lanzarote with Ryanair 13/11/12. My wife has mobility problems and so we booked assistance directly with the airport prior to travelling. The PRM (Passengers with Reduced Mobility) staff were friendly and helpful at all stages and helped us and 3 other passengers on the flight throughout the transit through the terminal. Security staff were polite and efficient (despite me forgetting I had an MP3 player in my shirt pocket). In order to check-in at the gate we had to squeeze past a long queue of other passengers with our wheelchairs down a corridor and then reverse the process to get back to the accessible ramp down to the aircraft. The outside queuing areas for normal passengers looked cold and drafty and we were held at the foot of the aircraft steps for around 5 mins waiting for the crew to allow us to board. It was dark and windy, but luckily dry. On return we were again met by PRM staff and fast tracked through Border Control and into baggage collection without any problems. Would agree with comments about the general dingy feel of the apron areas and the outside queuing areas, but for us the process was generally okay. The PRM staff need a mention for their help, support and humour. LPL is generally a low cost airport so even if there were jetways, I doubt if Ryanair and Easyjet would pay the additional fees associated with more convenient aircraft stands.



Liverpool John Lennon Airport customer review :  19 November 2012 by Russell Edwards    (UK)

Rating : 9/10

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Recommended

Have used this airport several times over the last few years. My most recent was 16th November for a short hop over to the Isle of Man. Since my last trip, their have been a few changes, and for the better I would say. Departure lounge seems bigger with more retail outlets, and a bigger duty free shop. Staff I found to be very helpful, and not rude at all, as in some other reviews. The only down side was walking down to Gate 4. I found this to a bit on the scruffy side, with carpets that were in need of a good clean, and bringing up to the standards of the rest of the airport. Appreciate the footfall with the LCC's is high, but a lick of paint and a carpet clean certainly wouldn't go amiss.



Liverpool John Lennon Airport customer review :  7 November 2012 by Robert Brain    (UK)

Rating : 3/10

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Recommended

I am forced to use LPL quite regularly (8 times this year). Despite some attempts to bring LPL up-to-date, it continues to be a very poorly managed airport characterised by rude and incompetent staff, frequent huge delays to get relatively small numbers of passengers through security, and embarrassing passport control where huge delays are also frequent. Recent observations: 1. Passengers missing or nearly missing flights (I only just made it before the gate closed) on 21/10 because only two security lanes were open - wait time 30 minutes. 2. Staff texting on their mobile phones while waiting to escort staff from the plane. 3. Having a sealable bag containing liquids being rejected at security in a rude manner because the bag was supposedly "too large" and being forced to go back to the machines to by smaller ones. In fact it was only 5 cm longer and 5cm wider than the ones sold in the machines. I have checked this and there is no definition of an upper size on a bag, only loose guidelines.



Liverpool John Lennon Airport customer review :  1 November 2012 by M Redmayne    (Isle of Man)

Rating : 0/10

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Recommended

Arrived at 2:20pm to catch a 4pm flight. Only 1 attendant was initially on the easyjet check in which meant that it was 3pm before I got a boarding card. Security was a nightmare. They have 6 lanes and were only using 3. I was called for my flight at 3.30 and I was still not through. At 3.45 I arrived at the gate and was met by a very annoyed member of the ground crew. They held the flight but it was an extremely stressful experience. Manchester next time I think.



Liverpool John Lennon Airport customer review :  1 November 2012 by L Cadwallader    (UK)

Rating : 8/10

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Recommended

As a regular user of LPL, I haven't suffered any of the extreme experiences reported by some contributors. For me, an airport's principal purpose is to facilitate my departure / arrival as painlessly as possible and LPL has largely done so each time I have used it this year. I have no problems with walking from the car park (instead of having to wait for a transfer bus as at some airports) and, travelling hand luggage only, have rarely spent more than half an hour getting from car park through to departure lounge. Passage through security has always been swift - but my wife and I are usually flying out first thing in the morning - and we have never encountered any lack of politeness, perhaps because a smile and a "Good morning" from us creates a favourable ambience. Even when we had an item confiscated last week (a jar of jam - don't ask!), it was done in a perfectly pleasant way and demonstrated that the security staff were vigilant. I would agree that the carpeting throughout the terminal looks dowdy, but I think that is due to an unfortunate choice of pattern / colour rather than actual dirtiness. Returning through LPL isn't the most exciting experience in the world, especially if two flights arrive almost simultaneously, but I have queued far longer at passport control in Spanish airports and had longer walks from plane to exit. As long as LPL continues to meet my requirements as a relatively efficient departure or arrival point, I shall be content to use it.



Liverpool John Lennon Airport customer review :  28 October 2012 by Robert Brain    (UK)

Rating : 3/10

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Recommended

I am forced to use LPL quite regularly (8 times this year). Despite some attempts to bring LPL up-to-date, it continues to be a very poorly managed airport characterised by rude and incompetent staff, frequent huge delays to get relatively small numbers of passengers through security, and embarrassing passport control where delays are also frequent. Recent observations: Passengers missing or nearly missing flights (I only just made it before the gate closed) on 21/10 because only two security lanes were open - wait time 30 minutes. Having a sealable bag containing liquids being rejected at security in a rude manner because the bag was supposedly "too large" and being forced tio go back tio the machines to by smaller ones. In fact it was only 5 cm longer and 5cm wider than the ones sold in the machines. I have checked this and there is no definition of an upper size on a bag, only loose guidelines.



Liverpool John Lennon Airport customer review :  15 October 2012 by Peter Grundell    (Netherlands)

Rating : 1/10

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Recommended

Just had really bad and potentially serious experience with the long queues at security. Joined the queue for security checks, after 10 minutes little movement with the security waiting area totally full. No problem I thought I had arrived over 2 hours before my departure time, clearly others hadn't and tempers became frayed. Some 'final call' passengers panicked and started to shortcut to the front, collapsing barriers and generating a furious reaction from other passengers whilst even more raced in the opposite direction to purchase four pound 'official queue jumper' fast track tickets. An elderly passenger clearly in distress, white as a sheet, collapsed and was helped through to the front by myself and fellow passengers. Incredibly security staff did nothing - the best I could get out of any staff was basically "It's not my problem". The situation was very ugly - total absence of management or supervisory staff - passengers on the verge of making 999 calls. My total 'security' queuing time was a mere 90 minutes.



Liverpool John Lennon Airport customer review :  10 October 2012 by M Preston    (South Africa)

Rating : 9/10

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Recommended

I have flown in and out of John Lennon Airport about 6 times in the last few weeks and only had good experiences, this morning being typical. I was checked in and had dropped my bag within 5 minutes of walking into the airport, and that included the time it took me transfer some items from my checked baggage, which was overweight, to my hand baggage, suggested by the check in agent (EZY). Security took me maybe 10 minutes and the people were pleasant. I also noticed them helping a man who was partly crippled, with great kindness and courtesy. I had a very good breakfast at £12.50 but worth the extra for freshly prepared food, proper waitress service, and much better than awful self service ones where you get bacon that was cooked hours before and eggs swimming in grease. Boarding was a bit slow and the queue obstructed peoples' passage to other areas, bad design, but overall as on previous occasions a good experience.



Liverpool John Lennon Airport customer review :  5 October 2012 by G Brombacher    (Switzerland)

Rating : 1/10

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Recommended

One of the most terrible experiences. Long queues at Easyjet Check-in. Rude staff. Security area: Maybe more than 100 people waiting and only 3 out of 6 channels were open. I didn't know that you can wait 50 minutes just for security. People who didn't want to miss their flights had to pay extra for Fast Track. For me, it looked like that's their business: Have long queues to make extra money with Fast Track. I never had such a long time from arriving at the airport to the arrival at the gate. Even at the biggest airports like Heathrow, Atlanta, Incheon or Frankfurt, I have never lost so much time for the whole Check-in and Security Check procedure.



Liverpool John Lennon Airport customer review :  6 September 2012 by S Howarth    (UK)

Rating : 9/10

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Recommended

Flew out of Liverpool airport on the 22nd Aug, only carrying hand luggage. Went through security very fast, no queues at all, staff pleasant and smiling, facilities in departures were fine - ideal for waiting for your flight. Our return on 5th Sep was off the plane and through customs within 10 mins so no problems at all.



Liverpool John Lennon Airport customer review :  4 September 2012 by Martin Cain    (UK)

Rating : 1/10

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Recommended

I recently travelled through John Lennon Airport and had a series of unpleasant experiences. I have some mobility difficulties as a result of a severe and intermittent balance problem. I have very little difficulty provided I can use a walking stick as an aid. Without the aid I need assistance to be mobile, with the mobility aid I experience very limited problems. Over the past years I have travelled with my mobility aid through four continents and about 60 different airports. Liverpool was the worst where security staff, including a supervisor delighted in humiliating and obstructing people with restricted mobility. No assistance offered and I was explicitly told that none would be made available despite the security staff creating the problem by refusing to allow me to use my mobility aid. The staff were rude, uncaring and indifferent to the problems their behaviour creates for people with mobility difficulties. To create mobility problems for those with incapacitating medical conditions and to refuse any help is both inhumane and deliberately rude and unwelcoming. It also fitted in with a general couldn't care less about customer comfort and experience typified by the poor state of maintenance of toilet facilities. I would strongly advise people choose other airports where staff care about the quality of the customer experience and recognise and respect the difficulties faced by those with mobility difficulties.



Liverpool John Lennon Airport customer review :  29 August 2012 by Martin Boe    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Had to walk all the way from the car park to the terminal, which took forever. Only plus for the terminal was the restaurant with excellent food and first class service. The biggest minus was the state of the carpets throughout as they were filthy and in the departure corridor they smelt awful. We have flown from a lot of airports up and down the country and will seriously think about going from Liverpool again.



Liverpool John Lennon Airport customer review :  26 July 2012 by D Howe    (Canada)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Not sure why my experience would be so different from the one by M Austin, who also gave another review that was so contrary to virtually all the other reviews (have they ever flown from anywhere else?). Parking we found to be expensive, little wait at bag-drop but then again the airport was not busy. Security was slow and still very rude as was my previous experience last fall. I found cleanliness in the departure lounge to be lacking, and even worse inbound in baggage claim. Departure lounge was OK, but facilities were far from excellent. Food in restaurant was not of a high standard, and stores were mediocre and lacking in comparison to even smaller airports.



Liverpool John Lennon Airport customer review :  23 July 2012 by M Austin    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Cheapest car parking I have ever come across (if booked in advance), quick and easy to get to. There were virtually no queues at the Bag Drop desk, and I had the easiest passage through security that I have ever had at any airport. The departure lounge was very clean and comfortable and was equipped with excellent facilities, boarding was quick and easy and was well staffed. On return passport control is very clean, quick and efficient and baggage reclaim was quick and clean and quick and easy to exit the car park. Overall an excellent airport that I would recommend to everyone.



Liverpool John Lennon Airport customer review :  2 July 2012 by Ed Smith    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

I used Liverpool airport for the first time in a few years recently - I have to say, the Departure experience has vastly improved - gone now is the terrible old slow security area that forced you to queue on the stairs or tried to blackmail you with a "Priority Security Charge" - the security area is now well staffed and you get through it quickly - plus the new route through departures takes you on a nice walk with good views across the airfield and the river. The departure area is well equipped with shops and cafes etc, but still with plenty of waiting space, and you don't have to walk far to the gates. I like the fact that they have a couple of bits of John Lennon memorabilia scattered about the place - I'd suggest that they acquire some more and turn it into a bit of a mini-museum - little things like that make a difference to an airport experience. Flying into the airport is still a bit rubbish though - you now have to walk along a long semi-exposed walkway through to the arrivals area, which is fun when it's cold and wet - fine if you are travelling on your own, but this must be an ordeal if you have young kids in tow. To be fair, when I arrived, baggage reclaim was quick as was passport control, and I was in the arrivals area within about 10 mins of touchdown, which really isn't bad. Parking fees are pretty steep at the airport - I'd suggest if you are getting collected, the best thing would be for whoever is collecting you to wait in a side road and for you to phone them when you are about to go through customs, then meet them in the "drop off" zone - you still only get 5 mins, so you need to be quick (again, probably not practical if you have kids in tow or have mobility problems). On the whole, it really is not a bad airport if you know how to play the game a bit there.



Liverpool John Lennon Airport customer review :  29 June 2012 by Bill Hanks    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

What a totally negative experience travelling via Liverpool Airport. Passenger drop off is difficult and cars are only allowed 5 minutes. I am only 67 years old but still found it physically challenging. The corridors and walls are disgracefully dirty and practically every ventilation grill, duct or fan is surrounded by thick dirt and grime. Returning from Estonia today 28th June 2012, not only was everything dirty but the stale smell was more like a cattle market. Once beautiful etched glass walls were dirty and dull. Is this the Olympic year when we are supposed to be show piecing Britain? I hope none of our foreign visitors decide to come via Liverpool. I am totally ashamed of my local airport and I think the management should do some travelling abroad to see what people expect in this modern bright world. Returning to Manchester as soon as possible.



Liverpool John Lennon Airport customer review :  25 June 2012 by T Dwyer    (Ireland)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Travelled: In last month. I can certainly agree with some of the previous passengers in relation to the security staff, never had my baggage drug swabbed before leaving the UK to fly to Ireland before, would expect customs to carry out this check not a private security company, another time wasting aspect. It seems there is a shortage of seats on purpose to make you purchase from there stores, and another little trick they try and pull is the friendly little question would you like to pay in euro's on your credit card, of course as my currency is the euro, I think for a moment and ask what's your exchange rate?, 8 cent less than the standard rate. Another thing to be careful of, they stick to the clear plastic bag dimensions rigorously to make you buy theirs. There is an express queue through security if you want to use it basically its just side stepping the queue and following the crew channel, but of course you pay extra for the privilege of nothing really, just another money making racket. Its the only airport that I have found where airport security staff insist on you carrying only one handbag for hand luggage, I always thought that was the airlines business, just goes to show who controls the airport.



Liverpool John Lennon Airport customer review :  11 June 2012 by M Austin    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Excellent Airport. Arrived at the airport for my flight to Malaga and went straight to the Ryanair bag drop where there was virtually no queue after parking (cheap and on site) and entering the terminal. Security was very quick and easy and staff friendly and efficient. The departure lounge was clean and had lots of shops and eating outlets to enjoy before boarding. Boarding was completed efficiently. On return at the busiest time of the day for arrivals the immigration queue moved very quickly and baggage arrived straight away - from landing to exiting the car in just 18 minutes! Overall an excellent airport which is very easy to use with friendly staff.




 

 


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