Liverpool Airport  Passenger Reviews and Liverpool Airport Customer opinions

LIVERPOOL AIRPORT customer review :  2 September 2010 by Robin Hughes   (UK)

Customer Rating :  2/5

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General impression of the approach and the area in front of the terminal is of confusing signage, windswept, barren paving and a dreary building. Inside involved the new security area, just opened, which relocated the queues to a corridor and then a massive set of zig zags. Although busy, not all the scanners were in use. Staff did shout for people to jump the queue for flights that were closing. Took about half an hour. Routed through the new duty free shop. As far as could see they've taken all the landside shops and bars airside and there's still a lot of upstairs, downstairs without any indication of what's where. I hope they keep a view of the runway - people like to see outside but many airfields now prevent it. Inbound was as bad as ever. Queeing onto the apron, painted concrete and crude railings - like the old bus shelters at the Pier Head - immigration officers reasonably quick -for once there was three of them and their computer was working. Nothing doing in the baggage hall. An intrepid youth poking his head through the flaps at the start of the carousel reported all our bags were sitting on trolleys outside. Oh dear, Liverpool. We do want you to do well, to show off our city, but it's hard to be positive. Other airports also have problems with things like queues but a good overall experience is important and so is a bit of polish.

LIVERPOOL AIRPORT customer review :  10 August 2010 by G Clark   (UK)

Customer Rating :  1/5

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I have been using this airport regularly for the past 10 years, mainly due to the convenience offered and the relatively short times required to check in and get through security. However, this has been gradually changing for the worse over the past 2 years and, this year especially has been a terrible experience. The new gate system for easyjet flights is total chaos. Don't bother paying for speedy boarding unless you want to embarrass yourself forcing your way through a queue of angry passengers in the new corridors. Same applies to families with young children as they are supposed to get priority also. I asked the guy who was checking the passports about the new system and he said "Yes it's a mess isn't it". On my last trip late July, the new security area was also a complete mess, huge queues, and slow moving. Check in at easyjet has not changed, it's still pretty efficient, even with quite long queues, but even if you have 1.5 hours left after checking in I wouldn't assume that's enough time to get through security and get to the gate. The whole place has been filthy for a couple of years, but now with the alterations going on it's a complete embarrassment to my home town. Whoever it is in charge of this place now needs to book a trip from Liverpool to any of the other airports, compare and see for themselves what a disgrace this place now is.

LIVERPOOL AIRPORT customer review :  7 August 2010 by B Brownbill   (UK)

Customer Rating :  1/5

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Last flew from this airport several years ago and it has gone rapidly downhill. Appears to have reached saturation point and the use of shabby, low cost, no frills airlines that fly from this airport is in keeping with the overall appearance of the place. Miles to walk from car park with no luggage trolleys available and shops appear to be poorly staffed and selling low grade tat. Front entrance is very shabby/seedy with taxi drivers loitering around smoking. Overall experience does not convey an image of glamour associated with international air travel.

LIVERPOOL AIRPORT customer review :  21 July 2010 by L Cadwallader   (UK)

Customer Rating :  3/5

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Our 4th transit of Liverpool this year, trips 2 and 3 having been as smooth as the one reported in January despite ongoing major alterations in the terminal. Big changes were really apparent for this 4th visit, however: the mid-concourse access upstairs past John Lennon's statue was blocked off and instead we had to walk to the far end beyond the check-in desks to climb 2 flights of stairs to a new and larger security area on the top floor. Long queues but moving steadily. Plenty of staff directing / advising passengers and all but one channels open. Staff polite and attentive. Emergence from security takes everyone through a new duty-free type area and downstairs past the old security area. There are notices warning that it can take 10 minutes to go from security to the gates. The entry into the departure lounge is some way to the left of where it used to be, with the result that more people first gravitate towards the Easyjet end than the Ryanair end, but paradoxically further left seems even quieter than it used to be. It took us much longer to complete the transit from car park to gate area than on previous occasions (travelling hand luggage ), but we had plenty of time to spare before boarding as we always allow for possible holdups. The alterations do not seem to have affected Arrivals, but a larger area for Immigration would be beneficial as we had a long wait before we even arrived in the Immigration Hall itself. I wasn't impressed by the young female immigration officer who processed me on this occasion: she never once looked at me, simply thrust her hand out for my passport while continuing to talk to her neighbour all the time and continued her conversation whilst her machine scanned my passport. So much for heightened immigration screening!

LIVERPOOL AIRPORT customer review :  17 July 2010 by G Moores   (UK)

Customer Rating :  1/5

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Stayed in the Hampton Hilton Hotel opposite the terminal the night before my 0645hrs flight to Rome, hotel was great. Checked in online, printed boarding card at the hotel. Arrived at the airport to go through security 1 hour before the flight was due to depart, and was still in the queue when the flight left - so missed my flight. Staff were rude and seemed to find it funny. Got together with 10 others passengers from various flights to ask to speak to a member on the management team, which we did. He was even ruder than his staff and told us to arrive earlier next time. I have never missed a flight before, hopefully I won't be missing one again because I won't be flying from Liverpool.

LIVERPOOL AIRPORT customer review :  18 June 2010 by E Mabley   (USA)

Customer Rating :  3/5

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Liverpool John Lennon, is a small airport dominated by LCC's. KLM is the only legacy carrier that serves this airport and the only airline that offers service (with a connection in Amsterdam) from Liverpool to North America. Recent construction has increased the size of the terminal but hasn't managed to cut down on the chaos. Access to/from the city is still limited to congested roads and slow bus service. LPL is convenient if you're travelling to/from Merseyside, but in terms of convenience and functionality it lags well behind Manchester.

LIVERPOOL AIRPORT customer review :  9 May 2010 by G Boothman   (UK)

Customer Rating :  1/5

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Departure gave us no real problems although you go up and down more stairs a lot. The terminal areas are undergoing redevelopment so not very passenger friendly. Arrival back though around 6.30pm was a complete disaster. Firstly it was raining hard and as usual you have 200yds to walk in that rain to the terminal. Trouble was one other flight had also just landed and the queue to get through immigration stretched back through the terminal and out onto the tarmac so the rain came down on us for another 5 mins. A disgrace and then you again have to walk up and down stairs.

LIVERPOOL AIRPORT customer review :  9 May 2010 by R Pritchard   (UK)

Customer Rating :  1/5

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Flight to Granada. Arrived early in case of trouble getting the barriers to open for the pre- booked parking. They are supposed to open when you insert the credit card you used for booking; last time they refused to do this. This time, the second barrier I tried did open. A very long and extremely slow-moving queue for security. Watching what was going on at security, I became convinced it was deliberately being held up to induce as many people as possible to pay extra to go through the fast lane. Luckily I had plenty of time in hand, and didn't have to give in to their blackmail. Liverpool used to be a nice little airport once; now it exists only to extract as much money as possible from travellers.

LIVERPOOL AIRPORT customer review :  8 May 2010 by O Preyesh   (UK)

Customer Rating :  4/5

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Flew to Naples on Easyjet and had heard about the notorious queues. In the end, on a Friday morning during school Easter holidays, it was a doddle. We had checked in online and there was no queue at Easyjet check in or bag drop off. No queue at security either! We were through it all in 10 mins, and with very friendly staff.

LIVERPOOL AIRPORT customer review :  29 April 2010 by Tony Pedrera   (Spain)

Customer Rating :  1/5

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This is without doubt the worst airport in the UK/Europe. Dirty, badly laid out, inadequate facilities, tacky shops etc but the crux is the appalling attitude of the staff, especially in the security check area. This area is run by Group 4 Securicor - famous for its high caliber people and customer skills! Passport check area is not much better where they feel the need to employ a person at the head of the queue to tell you which counter is free - honestly!

LIVERPOOL AIRPORT customer review :  22 April 2010 by Colin Birkinshaw   (Ireland)

Customer Rating :  1/5

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Attempted, with two other passengers, to board a flight from Liverpool to Shannon with more than an hour to spare to walk through the security to the aircraft, but the queues were so long and the security checks so thorough that we ended up missing the plane. We had all checked in online and assumed there wouldn't be a problem, but in the event the queues were all the way up the stairs in to the shopping area. A number of other people also missed the same flight and other flights, and no final boarding announcements were made. The number of staff working was no where near adequate for the amount of passengers and number of flights departing. Security decided to be particularly thorough, to the extent of taking apart people's ball point pens and going through their wallets, which made me think they may have had an agenda or been trying to make a point about under-staffing.

LIVERPOOL AIRPORT customer review :  13 February 2010 by P Rushton   (UK)

Customer Rating :  1/5

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My wife has very poor sight. At the Passport control we were not allowed to go through together. I went first, then my wife was directed to another. She explained her sight problem and the member of staff shouted at her to "go over there" and pointed. Being nearly blind she couldn't see where to go. No help to an elderly, nearly blind, now very distressed woman. Never again will we use Liverpool. Would also like to know why you are required to walk so far on departure and go up and down so many stairs. I guess it is to force you past all the retail outlets.

LIVERPOOL AIRPORT customer review :  2 February 2010 by P Thompson   (UK)

Customer Rating :  2/5

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First impressions of the airport when you arrive are that it is modern and efficient. Don't let that fool you. Our departure time was 6am sO we had to wait in the airport for several hours. The building was freezing, dirty and had precious few chairs so sit on. Security was quick but then we were some if the first people through so there were no queues at that point. Once passed security however, you enter a world of tatty pre-fab looking buildings with ragged carpets, little heating so everyone was wandering around with hats and gloves on, dirty windown and loos with broken doors and hand-dryers hangIng off the walls. The departure gates are no better and as there are no airbridges you have to walk along steel covered pathways reminIscent of 1950's bus shelters. It was -5c at the time as well. This place is in serious need of investment and very soon.

LIVERPOOL AIRPORT customer review :  24 January 2010 by L Cadwallader   (UK)

Customer Rating :  4/5

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Our first time through in winter and we were surprised how busy the airport was, but there did seem to be plenty of flights leaving around 07.00. In spite of that, there were no problems and we were quickly through security which seemed well staffed. Big alterations are taking place in the pre-security area but whether this is designed to streamline security or just to provide more sales outlets is not clear. Immigration on return was not swift, but perhaps this was because there was a large party of Spanish students on our flight. The only real hiccup was with the number plate recognition system for the car park: the machine misread our number plate, printing out the letter G as a figure 6, so we had to present our booking reference on our return in order to exit without difficulty.

LIVERPOOL AIRPORT customer review :  14 January 2010 by S Mitchell   (UK)

Customer Rating :  1/5

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My experience at Liverpool was dreadful. We had left 1.5 hours to get through to departures, have supper and browse the duty free. We ended up running to the gate . If the plane had taken off on time 2/3 of the passengers would have missed their flight. We used Liverpool's fast lane through security, we like literally hundreds of others had no choice. On the return journey the plane arrived late and along with 6 other plane loads of passengers we queued and queued. If Liverpool want to make money by accepting so many flights then the Border Staff must have the ability to work through them. all Border Staff slots were occupied so they couldn't do any more. The blame lies squarely with the airport's management.

LIVERPOOL AIRPORT customer review :  30 December 2009 by Dolores Hagan   (UK)

Customer Rating :  1/5

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The terminal is poorly designed in my opinion, very dirty and (with the exception of approx 5 staff I have encountered over they years) the staff are rude. I agree with the comments below re the security area as well - it's filthy and cramped. I've paid the fast lane charges on occasion in Luton and found the service worth the fee however the fast track at Liverpool is simply hilarious! I could recount ad infinitum examples of my 'customer service' experiences at Liverpool but suffice to say, I must have missed the tick box to pay extra for 'good' customer service. Delays & cancellations happen, we customers appreciate there are circumstances beyond control - what is in your control is your attitude when you come to work. For a city that prides itself on it's sense of humour, the airport welcoming visitors to this great city and locals back home is the biggest joke - at our expense! Does anyone representing the airport care though?

LIVERPOOL AIRPORT customer review :  24 December 2009 by M Preston   (South Africa)

Customer Rating :  3/5

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I arrived at Liverpool Airport at 0530 for a 0710 flight, admittedly on one of the busiest days of the year. The checkin was so slow that along with many others, I was forced to pay an extra £3 for fasttrack security in order not to miss the flight. The£3 is insignificant, just an irritation that you have to queue to pay to join another queue. It would be better if they added it as a tax to improve security procedures for everyone, but to hold people to ransom, particularly when it also applies to infants and children, is wrong. The hotel shuttle is now forced to drop people off a good 200 yards from the terminal. In ice and snow and with suitcases, this is not clever or helpful.