LIVERPOOL AIRPORT review : 17 June 2009 : by P Harrison

Customer Rating : 1/5

Last Sunday I went to Liverpool airport to pick up my son returning from holiday. Following the signs and road markings, ‘Drop off’ and ‘Pick-up & Short Stay’ I naturally followed the ‘Pick-up’ directions imagining it would be 10 minutes free as it had been in the past. However, the ‘Pick-up and Short Stay’ lane directs you into the new multi-storey car park and to get out of it you have to pay £1 so I had to go and find a machine to pay the £1. It is interesting that there were 2 bays for people to pull into whilst they went to get a ticket. Was it anticipated by the airport owners that a lot of unsuspecting motorists who had simply come to the airport to pick someone up would find themselves in the wrong area and be charged for it? A cynic might say, “That is the whole idea”. My son and his friends were waiting in the drop-of area so I had to pay the pound, drive out of the airport and back in again to the ‘Drop-off’ zone to pick them up. I have previously picked up members of the family from this airport. The directions used to be to the ‘Drop off and Pick-up’ area and the time allowed was 20 minutes free of charge. It now only 10 minutes! There are signs advising incoming motorists of the charges but the time to read these and take the information in whilst driving past and looking at the road markings, which seem to change every time I visit, is very short. Having read through the comments on this site I am sorry to say that I have experienced nearly all the situations that have been mentioned, long queues, having to pay every time you turn a corner, lack of information, poor seating, etc. Unfortunately although I live in the city, I am afraid that I have found Manchester which is much bigger and more complex, to be a far better organised airport, more congenial and cheaper as well.

LIVERPOOL AIRPORT review : 10 June 2009 : by Andy Grogan

Customer Rating : 1/5

The security line is artificially made longer to try and force people to pay 3 pounds extra to get through the fast track. The staff are unmotivated, and the management are unaware that, although the passengers are leaving the country - they are still potentially repeat customers. I will avoid Liverpool and that will be my advice to all my friends and family.

LIVERPOOL AIRPORT review : 10 June 2009 : by R Brook

Customer Rating : 2/5

Check in is fine, the entry hall is spacious. Security queues can be long, and surely queuing down the stairs isn't a good idea. The last time (May 2009) there was no queue and I didn't notice the fast lane £2 charge (see many other reviews on this page). Have they listened and abolished it, I wonder? Inside, it's a bit of a labyrinth but once in the departure lounge there's a good cafe at the northern end which does a very good English breakfast. The usual range of shops. There's adequate seating near the gates. Arrival is really dismal - a bus ride, in through the 'tradesmen's entrance' and a long walk up and down stairs to Immigration, where the queue can be long. No sense of any welcome. Overall, a typical British airport; shabby, ill-designed and one gets the impression that the passenger is something of an inconvenience and only there to be processed to have money extracted from them. Have the management traveled to any airports anywhere else in the world to see how they do things?

LIVERPOOL AIRPORT review : 8 June 2009 : by R Eveleens

Customer Rating : 2/5

At arrival we were bussed to the terminal, which took about 15 minutes after landing until we were moving. I understand why, since when we reached the passport control, we had to wait at the upper level, down the stairs and then in another long line. This at a noon arrival time with just 1 flight have arrived just before us. Probably a good idea to open more then 2 passport checks? At departure, quick check-in, and security was a breeze, just 1 person in front of me since I was quite early to go through, but I can understand longer lines are formed when there are more departures as there are only 3 scanner machines, and only 2 are open. There are no public seating spaces in the lounge, just from 'restaurants' or bars, for 'free' seating you have to go to the gate area. The price for drinks after security, if you buy them in Boots, vending machines or even at the outlets are not too bad, so can't fault them for that.

LIVERPOOL AIRPORT review : 21 May 2009 : by M Coleman

Customer Rating : 1/5

The gate at which your plane is leaving from is not posted until about 20 mins before the plane is due to leave, this means everyone is hanging around the main area obviously a ploy by the airport to get people shopping at the overpriced shops. When the gate number is eventually posted, we expected that the gate would be open and passengers would be boarding straight away, but we were still waiting at the gate for at least 20 mins and when they eventually started 'boarding' people, it was only taking their boarding cards and allowing them to move closer to the door another 30 mins of waiting before we made it on the plane. We will not go back to that airport again.

LIVERPOOL AIRPORT review : 20 May 2009 : by L Campbell

Customer Rating : 1/5

Rude and unhelpful staff. Long delays at security, only one machine to scan online tickets! This airport is not run for the benefit of passenger, give yourself 3 hours to clear security, you will need it!

LIVERPOOL AIRPORT review : 5 May 2009 : by R Lawrence

Customer Rating : 2/5

Arrived at Liverpool - aircraft was parked at far end of airport so had to wait for bus - bus came but apparently needed staff to marshal passengers to said bus - none to be seen! After 10 mins the buses just parked right outside the aircraft steps. Passport control for arrival at Liverpool is a joke. Queuing outside then queuing up a staircase not able to move. Then the infamous Liverpool passport control - treated like criminals! Lastly, car park - number plate readers useless couldn't get out - many complaining whilst I was there. One word - "shambles"!

LIVERPOOL AIRPORT review : 5 May 2009 : by T Kidd

Customer Rating : 2/5

Since last writing a review I must have passed through the airport 6-8 times. No major changes. However my last trip, taken in April 09, got me narked enough to write again. As the airport parking is so chaotic and expensive I tend to cab it or bus it to the airport. The cab driver tells me that the airport management are again trying to increase the fees they charge drivers for picking up or dropping off outside the terminal. Of course the charges will be directly passed on to customers. Usual queue from the top of stairs at security, although on this occasion staff were polite. 10 out of 10. On the way back in at 22.00 for some reason the plane parked miles from the terminal, we got on to a bus in the rain and then the bus stopped at the far end of the terminal. It took 35 minutes just to get to passport control and then another 35 to get through. Heathrow T5 is quicker! This is a regional airport with all the disadvantages of a congested hub. As for getting from long stay parking to the departure lounge including checking in baggage in 15 mins as reported elsewhere on this site, I must be cursed as I have never in the past 3 years taken less than 1 hour. Using Manchester next week with an airline that does not charge for baggage. The parking costs are cheaper than the Pool and that's with indoor parking and covered walk way!

LIVERPOOL AIRPORT review : 1 May 2009 : by Amy Smith

Customer Rating : 1/5

Liverpool airport used to be a real pleasure to fly from - now I will do anything to avoid flying into or from there, even though my family live in Liverpool. They introduced the 'Fast Lane' charge because of the cost of laying on extra security for flights to New York. That flight has now been dropped, but the cost remains. It used to be a breeze to get through security - now I have to arrive two hours before my flight, because they've deliberately blocked off scanning machines and artificially created massive queues just to get through. The security staff are rude and pushy (one actually told me I had to hand over curry powder, as it was a liquid - I kid you not) and the car parking is a joke-- it's extremely expensive and there are all these silly lanes and one-way rules so that a simple pick-up or drop-off is torture. Finally, even when arriving on an EU flight, you are in for a shock when you try to get through immigration. There is a massive queue that takes at least half an hour to get through, winding around and up the stairs. Even better is that Ryanair passengers are ushered through a separate door, so you usually have two planeloads of people, one trailing up stairs, one trailing around the ground floor corner, fighting to join one immense queue for security. Doubtless they'll soon introduce a fast lane for getting through immigration.

LIVERPOOL AIRPORT review : 9 April 2009 : by L Cadwallader

Customer Rating : 4/5

Despite its expansion, we still find Liverpool far more congenial than Manchester. Even though we had a departure during the early morning busy time, it took us less than 15 minutes from parking in the long stay car park to arrival in the departure lounge. That included checking in with luggage and passage through security. As a result we were too early for the meal deal sandwiches at Boots and had to keep going back until they were available! There were lots of calls for passengers late for boarding, so perhaps security got busier later, but it was very quiet when we passed through. Our return transit was almost as easy: 30 minutes from landing to exiting the car park and that was mainly because we had to wait 10 minutes or so for the baggage to arrive. Even passport control was swift and less regimented than previously.

LIVERPOOL AIRPORT review : 26 March 2009 : by Helen London

Customer Rating : 1/5

This airport has drastically deteriorated the last two years. It used to be ok, but now I do anything I can to avoid flying out of Liverpool. The security check sometimes takes more than an hour. And with a waiting time like that, it doesn't matter if the security staff is the kindest, most helpful people in the world. But of course, you can get through faster if you have money - the times I've been forced to choose the fast lane, because the normal security check is too slow, I've still had to wait! Not to be recommended. If you can fly from Manchester instead you should!

LIVERPOOL AIRPORT review : 7 February 2009 : by B Robinson

Customer Rating : 5/5

I use the airport regularly and I have never queued to get through security or been told to buy a fast track ticket. It is clean, quite big with lots of bars, cafes, shops etc and the main bar looks out onto the runway as the whole of the wall in departures is in glass. It is now having work done on it (a new bar had opened last time I was there) and it is improving.

LIVERPOOL AIRPORT review : 19 January 2009 : by C Moores

Customer Rating : 4/5

First time flying from Liverpool. (usually Manchester) We were pleasantly surprised. Staff were very polite and helpful, plenty of available seating. Ryanair check in staff were particularly helpful. We can't fault it

LIVERPOOL AIRPORT review : 22 November 2008 : by Michael Birch

Customer Rating : 1/5

The airport's website invites you to save 50 pence on the standard £3 fast-lane security check by purchasing it in advance online. Okay, £3 minus 50 pence = £2-50. Wrong! Once you've added the ticket to your shopping "basket" online, you then have to pay a £1 "booking fee". So, if you buy online, it costs 50p extra! Am really not looking forward to my trip from the airport, especially as I've also just discovered that parking at Gatwick - a major London airport - would have been cheaper than Liverpool - in a car park closerto the terminal! One star - and I haven't even used the airport yet.

LIVERPOOL AIRPORT review : 22 November 2008 : by Kerry Ferguson

Customer Rating : 2/5

I use Liverpool Airport frequently when flying with easyJet. Normally its OK, but not this week! Parking (pre-booked with a good price) was a mess. The equipment doesn't work properly and the layout is far too complicated. It seems that they do not want anyone to pick up or set down either. The check-in area is OK, but easyJet do need self check-in. Security staff are friendly enough but there is no signage to tell you what you can, and cannot, take through. The fast track is a joke. More space is devoted to that than the rest of use who chose not to pay. Queing down stairs is dangerous. 50p for a plastic bag for liquids is a rip-off that makes me think that the management have lost the plot! Departure areas are OK. Arriving used to be OK. Baggage now takes ages and goes to the wrong belt. Immigration is badly managed and there are not enough staff. easyJet is a very good airline (generally) be should worried as the airport creates a bad impression all round.

LIVERPOOL AIRPORT review : 18 November 2008 : by Sinead Casey

Customer Rating : 4/5

When we travel through Liverpool airport the staff are friendly & helpful. I had problem with my boarding pass at security and one of the staff brought me down to get a new one and made every effort to put me through security asap - much appreciated and I just managed to catch my flight.

LIVERPOOL AIRPORT review : 7 November 2008 : by G Hughes

Customer Rating : 4/5

It is no better or worse than other UK airports. I've never had to wait longer than 10 minutes or so for security screening - mainly because I make the effort to look at how many flights are scheduled to depart at or around the same time as I am departing and, if busy, I allow myself more time. Simple. There are also ample opportunities to check in online and avoid having to queue at the airport. There's a fast bus service from Liverpool city centre every 20 minutes which avoids paying the cost of parking and having to walk a long distance. Tips for going through Liverpool? Look at the arrivals and departures to avoid queues, use express buses from Liverpool or Manchester, or the connection off the train at nearby Liverpool South Parkway station and accept that fact that if you are using low-frills, low-cost airlines, then you can expect the level of service they offer.

LIVERPOOL AIRPORT review : 30 October 2008 : by Tim Stratton

Customer Rating : 1/5

I am a reasonably frequent traveler through Liverpool airport and as such have some advice that others may like to bear in mind. Liverpool Airport is not as you would assume set up for the benefit of you the paying passenger but for the staff and "Support " services that operate in the buildings. The information about the payment of "speedy" money to get through the security is well documented by others. Last time I arrived at the terminal I was faced by two immigration officials for a plane load of passengers who were waiting in the cold. When I asked why the other desks were not manned I was told that there was a shift rota. The latest run in was with the security staff at 2am this morning. I had left my family to collect the bags and gone out to get my car from the long stay car park. When I got out I wanted to pull into the kerb to pick up my wife and son who were standing at the pick up point. Simple you might think but no because I was on the wrong side of the kerb the ever so obliging man wanted me to drive past my family, turn in and get a pick up ticket and then go through the car park to get them. This all in -2 degrees. I ignored him and we all got away smoothly and with no hold ups to us. Pity the bosses of the airport cant go outside and look at the whole set up in the light of what would be best for our passengers. All in all another standard encounter with an appalling set up.

LIVERPOOL AIRPORT review : 30 October 2008 : by Roger Lyon

Customer Rating : 3/5

Early morning flight to Dublin on Ryanair. Thankfully, no major problems. The security wait was acceptable and think that the fast track is an absolutely disgraceful rip off! Retail outlets not bad. Walk to the plane in the rain is not great and lots of stairs to negotiate. Would like to talk up my hometown airport as it does take some stick, so I think a 3 star rating is reasonable!

LIVERPOOL AIRPORT review : 21 October 2008 : by Brian Flynn

Customer Rating : 1/5

On Monday October 20th we experienced the trauma of missing our flight to Rome & an unbelievably low level of customer care from Ryanair & Servisair. The queue at security was ridiculous, however I was certain that if we were in danger of missing our flight then we would be called, particularly as the last information screen only stated 'go to security' before we endured a further 45 minute queue to the security area. We received no call & missed our flight as I am sure hundreds of people will have done on this particular morning (seven on our flight!). Staff shortages & faulty equipment are understandable causes of delays, but there is no information given regarding the problem until it is too late. Why aren't passengers being directed to use the 'Fast Lane' option? I am too upset to be fully coherent in my thinking but Ryanair & Servisair should not be allowed to get away with the scandalous level of service & care provided for their customers. My advice is simple. Do not use Ryanair or Liverpool Airport.

LIVERPOOL AIRPORT review : 16 October 2008 : by Jim Robertson

Customer Rating : 1/5

We have been flying from Liverpool on national and international flights and have become increasingly concerned about the time spent queuing for security checks. Our concern turned into distress on October 11 2008 when we saw the length of the queue. We had to pay the £3 fast lane fee so that we would catch our flight to Porto. Travellers are being forced into paying this fee and in our case only just make the flight. I have no idea of the reason for this queuing but we are now thinking very seriously of flying from Manchester.

LIVERPOOL AIRPORT review : 29 September 2008 : by Graham Wright

Customer Rating : 1/5

This was without doubt my worst airport experience ever. We checked in 55 minutes before our fight, and were held up in an enormous queue to go through security. By the time we had passed through security we found our bags had been taken off the plane and we had missed our fight. We then had to pay £140 to be transferred on to the next flight. When I complained in writing, on my return from holiday, I was basically met with the answer that it was my fault, and that I should have used the fast-track option to go through security. I find it quite incredible that passengers should even have to consider paying yet more money just to go through security on time. Returned from holiday wasn't much better. We were held up for 50 minutes in a queue to go through passport control, in a shabby kind of " shed". I've complained in writing to Liverpool airport, but they refuse to take any responsibility, and just say that I should have paid and used the fast-track through security. I have written this report without looking at the others, save to say that I have seen that there are a number of one star ratings. I can't say I'm surprised. I will certainly not be travelling from Liverpool airport again, and do not recommend that you do either. I cringe when I think what foreign visitors to the city think when they encounter this place.

LIVERPOOL AIRPORT review : 18 September 2008 : by I Ross

Customer Rating : 1/5

I queued for forty minutes for security check to find only one scanner operating as opposed to five for those willing to pay. As bag scanning is compulsory passengers are either force to wait an unacceptable length of time or pay extra on top of already spiralling cost of air travel. I noticed the cafeterias were almost empty so I assume other passengers were in the same situation. I am embarrassed as to what visitors to Liverpool Airport must think, as I went through security in Barcelona in five minutes, at no extra cost. Arriving back is like something out of the 1950's having to walk across the tarmac in all weather. I had high hopes of the improvements but can only see poor planning and being treated like cattle. It is akin the the crazy house in Blackpool fun fair with all those up and down stairs. My pick up had to pay £3 at the car park to collect me.

LIVERPOOL AIRPORT review : 13 September 2008 : by Leslie Cadwallader

Customer Rating : 4/5

Whilst I would agree with those who complain about the transformation of Liverpool Airport into a predominantly money-making operation, our first passage through there for a year was equally as good as many in the past. It probably helped that we were travelling hand luggage only, had checked in online and our flight was departing around 09.30 after the early morning rush. From entering the western side car park to reaching the departure lounge took us less than 30 minutes, including being stuck behind a man struggling to fold up a pushchair at security and then me being selected for frisking by a security officer. There may be fewer and fewer places to sit in the main lounge because of all the commercial outlets (which also make it far more gloomy and congested than it once was), but if you move to the gate areas there is usually plenty of seating. The return passage was equally easy: though passport control was not swift, ours was the only flight at the time, an easyJet ground crew member was regulating the flow to the desks and there was none of the officiousness we have witnessed on one or two previous occasions. Again, from deplaning to exiting the car park took us less than 30 minutes - even hold luggage was coming through by the time we'd cleared customs.

LIVERPOOL AIRPORT review : 13 August 2008 : by S Carmichael

Customer Rating : 2/5

I wish I'd read these reviews before we decided to fly from Liverpool again. Firstly, do not think that you will be able to park opposite the terminal as you used to, as the car park is a building site. I presume it is multi-storey car park they are building, so that should improve things when it is finished. Give yourself plenty time to walk from their long stay car park, as there is no transport between the car park and the terminal building. Secondly, if you are flying Ryanair, do not expect a speedy check-in, as some passengers do not understand that 15kg means 15kg. Ryanair, then allows the passengers to swap items between suitcases, and then re-weigh them. If I had my way, I would make them go to the back of the queue. Thirdly, even though you proceed straight to security, it could take up to 50 mins, even though their sign says queue will take 15 mins from top of stairs. What they have done is set up a two tier system for security, blackmailing people into paying £2 each to "fast track" through the system. Don't be fooled. Even though you get to the top of the stairs, there is a long queue still to go. When we complained to a member of the security staff, they said to write and complain to Peel Holdings. So if anyone knows where they are based, please let us know.

LIVERPOOL AIRPORT review : 1 August 2008 : by C Stephenson

Customer Rating : 1/5

This time I was forced to pay the extra £2 security charge on top of the normal security charge (included in the fare charges) and the extra security charge (also included). This was because, with only 15 minutes before the gate was due to close, there was an alarmingly long queue for security. My much resented extra £2 got me through one of several turnstiles (why so many?) to a big empty area from where you could see the cramped "normal" queuing area (partly on the stairs). Then I joined the short queue, which turned out to lead to a single security check. This was very slow, and I probably only gained a few minutes for the £2. I had no time left for breakfast, so had to skip the cafe in favour of going straight to the gate (which is in a kind of temporary structure). Here there was chaos, as two flights were leaving from adjacent gates and the queues had become mingled. There was virtually no seating for my gate, and no-one was around to organise the chaos. Luckily, my flight went first, on time, so I didn't have to suffer for too long. An airport to avoid.

LIVERPOOL AIRPORT review : 26 July 2008 : by David Forshaw

Customer Rating : 1/5

We arrived at the airport at 5.05 am in plenty of time, or so we thought, for our flight to Nice, boarding at 7.35. We joined the EasyJet queue, already beyond the roped off area, and wondered why a staff member was rushing around, shouting ‘Anyone for Faro’ (and later Malaga), thinking people had arrived very late for their flight and needed chivvying along. We soon found out how wrong we were. 15 minutes or so into the queue, I looked behind to note that the queue now extended way beyond the roped off area as far as the escalator and noted that three of the desks were not manned and one was used just for these so-called late arrivals or people with heavy or golf-clubbed shaped luggage. However we got through, checking in at 5.50 and decided to go straight towards the security area rather than have a snack on British soil. How wise we were. The queue here extended way back from the stairs towards the café area and we noticed people coming up the stairs for some reason. We found that if they had not done so and paid the £2 fast-track fee it seems highly likely that they would have missed their flight. (I have never come across this kind of bizarre hidden charge in any other airport.) We decided to stick it out. By the time we had got through this particular aspect of the nightmare that this airport offers, we had time for a hastily drunk cup of coffee and rushed down to the gate where in 5 minutes we were boarding. If we had arrived a little later in the airport entrance it could have been very possible that we would have missed the flight. EasyJet have lists of all the passengers so they know how many people are going to turn up, so both check-in and security staff should be made available accordingly. The whole process shows extremely bad management, and despite the obvious complaints from several others in this survey, little seems to be happening to redress the problems that arise.

LIVERPOOL AIRPORT review : 24 June 2008 : by I McDonald

Customer Rating : 1/5

This airport's systems are truly incompetent. The car park device tried to refuse my pre-booking credit card and I later found that I had been charged the normal car parking fee as well as the pre- booking fee. Telephoning to correct this, I was put through endless rigmaroles and sub-menus, before the system said- we are putting you though now- and promptly crashed! So I had to enter this matter on the airport's website comments board - without you may note, an email address - a true sign of incompetence deniability (we never received your complaint!) They promise a reply generously "within seven days". I am not holding my breath.

LIVERPOOL AIRPORT review : 23 May 2008 : by J Coyle

Customer Rating : 1/5

Arrivals are dreadful, hanging about waiting outside in the cold if two planes arrive at the same time. The worst experience is the security queue created by an inability to process passengers in an efficient manner and then having the nerve to seek to charge them to escape from the queue which they created in the first place by charging £2.

LIVERPOOL AIRPORT review : 30 April 2008 : by Thomas Kidd

Customer Rating : 1/5

Tips for the airport. Allow 45 minutes to get through security screening. You won't see the queue until you get down the stairs and then you'll be too late. Ryanair check in can be just as bad. Easyjet is reasonable. Food is grim. Ryanair serve some really good destinations, but on my last trip it was just a series of constant waiting in line which means I will no longer use the aiprort for two night getaways. Parking has become a pain and if someone drops you off/picks you up they need to enter the car park. With a direct train link to Manchester, that airport is a better and quicker option (particularly terminal 3). The last time I used the airport I scored it a 2 star, but it gets worse.

Liverpool Airport by C Stephenson

23 April 2008   Customer Rating :

Having flown to and from Liverpool regularly over the last 15 years, I've seen many developments and improvements. Unfortunately, the management seem determined to take a step backwards each time they step forwards. Although it's a large modern facility, this is now one the most annoying airports I've come across. Airport management here try to annoy their customers via a two-pronged attack: firstly by treating everyone as naughty children, and secondly by blatantly attempting to extract every possible penny as they are processed. Lots of little things add up to spoil the experience: innumerable notices pointing out what you must not do, and what punishment will follow. Endless announcements about how you will be penalised for non-compliance with regulations. Over-officious passport control. An extra charge of a pound if you catch a taxi. Two pounds to avoid the deliberately-created security queue, specially arranged so you're likely to have to stand on the stairs. Virtually no public seating, to force you into one of the food and drink outlets. Advertising on the departures board which blots out the whole list every few seconds. The only fun to be had is in the challenge of avoiding putting my hand in my pocket for the duration of the airport stage of the flight. Childish? Perhaps, but that's what they seem to encourage.

Liverpool Airport by Geoffrey McNab

23 April 2008   Customer Rating :

From the outside Liverpool Airport looks new and gleaming. However the rapid expansion of the low cost airlines seems to have put the terminal under some strain. The internal layout is weird for an airport. From check-in on the ground floor one travels up via escalators and stairs to the third floor where there are several retail outlets. Then, once past the first security stage it is down a flight of stairs to the second floor for the security searches and into the departures area also on the second floor. All round the terminal are signs urging you to buy a fast track pass for £2 but I used the ordinary queue and found it to be pretty quick and smooth with cheerful staff. It is annoying, of course to have to remove belt and shoes but the staff seemed cheerful and efficient when I passed through. Once into the departures area it is a bit confusing for first time passengers. The first departures board I could see was very small and high up on the wall and hard to read. Most departure screens are far too small are difficult to read and have duty free adverts as well as the gate information. A maze of corridors and stairs leads to the departure gates, most of which seem to be temporary portakabin type structures. The central area has a very large bar with windows, several of which are painted over for some reason so you can’t really see out properly. The whole departure area seems cluttered, slightly claustrophobic and has very little seating other than in the bars and food outlets. There is seating at some of the remoter gate areas but the departures monitors do not show from which gate the flight leaves. The signs helpfully say what time the gate will open beside each flight number but do not display the actual gate, thus keeping everyone close to the shops, retails outlets etc. I was travelling through mid afternoon on a weekday so it wasn’t busy. I should hate to be in this departure area on a crowded day when the peak holiday seasons are under way.

Liverpool Airport by S Foster

16 April 2008   Customer Rating :

The airport and surrounds is very much a 'works in progress' so minor hiccups can be expected when trying to park the car but on this occasion I managed to find somewhere within sight of the terminal so that kept me on schedule at least! I must say I like LPL airport for its 'parochial-ness' and there is always someone within hailing distance to offer assistance. Pristine it isn't, but lets just blame it on builders dust.

Liverpool Airport by Chris Carre

21 February 2008   Customer Rating :

They need to be more organised. Stood in a security queue for over 45 mins. I would gladly have paid the £2 fast-track fee but a similar line at Manchester only takes 15 minutes so didn't think I needed to - put some signs up to give an estimate of waiting time. Plastic bags for your liquids are freely available - from a vending machine at 50p a go.T here was hardly a space in the car park to be found, and on return signposting was so bad it took me 10 mins to find the exit.

Liverpool Airport by D Davies

19 February 2008   Customer Rating :

A family of five arrived two hours before check in at , having waited in line to check bags in we then went straight through security and was told to pay £2 each for fast-track. Why not put the price on the ticket ? We were told it would take 45 minutes to clear security unless you paid the money. What message does that send out for Liverpool? We eventually cleared security after the allocated boarding time and had to board straight away, stressed annoyed! I hoped that this Airport could develop to be an asset to the City, (I would have spent more than ten Pound feeding my children once through security) but this experience just makes me sad , it is very poor and reflects very badly on this City.

Liverpool Airport by Keith Pearse

7 February 2008   Customer Rating :

Liverpool Airport is just a joke. The experience starts with a long stay car park with a credit card recognition system that does not recognise the appropriate credit card. After you've checked in for your flight, which is ok, it's time to get through security. This will take an eternity due to the new 'fast track' concept. All this has done is reduce the number of security gates available to travellers by half, unless you pay an additional £2 per passenger. As a result of this there are always massive queues at anywhere near peak travel times. To avoid these queues you can pay the extra, if the machines are working, to join the slightly smaller queue. On the day we travelled there was complete chaos tempers flaring, children crying and people jumping the fast track turnstiles. It used to be such a pleasure using Liverpool Airport but now the extra journey time to the other regional airports is worth the effort.

Liverpool Airport by B Graham

5 February 2008   Customer Rating :

Car parking is horrendous. Need to walk for what seems miles after parking your car - if you can find a space to park in! Check-in is generally ok. Food and rest-room facilities are very poor - bordering on inadequate - they feel dirty! Passport control and hand baggage checks are whoefully slow. Then be prepared to walk up and down stairs for fun following extremely poor signage before boarding your plane. I've not had a good experience at this airport on the numerous times I've used it. I do everything I can to avoid it, including a 2-hour drive to another airport!

LIVERPOOL AIRPORT REVIEWS : Page   1 | 2 |

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