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Liverpool Airport Passenger Reviews and Liverpool Airport Customer opinions |
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LIVERPOOL AIRPORT customer review : 2 September 2010 by Robin Hughes (UK)
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Customer Rating : 2/5 |
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General impression of the approach and the area in front of the terminal is of confusing
signage, windswept, barren paving and a dreary building. Inside involved the new security
area, just opened, which relocated the queues to a corridor and then a massive set of zig
zags. Although busy, not all the scanners were in use. Staff did shout for people to jump the
queue for flights that were closing. Took about half an hour. Routed through the new duty free
shop. As far as could see they've taken all the landside shops and bars airside and there's
still a lot of upstairs, downstairs without any indication of what's where. I hope they keep
a view of the runway - people like to see outside but many airfields now prevent it. Inbound
was as bad as ever. Queeing onto the apron, painted concrete and crude railings - like the old
bus shelters at the Pier Head - immigration officers reasonably quick -for once there was
three of them and their computer was working. Nothing doing in the baggage hall. An intrepid
youth poking his head through the flaps at the start of the carousel reported all our bags
were sitting on trolleys outside. Oh dear, Liverpool. We do want you to do well, to show off
our city, but it's hard to be positive. Other airports also have problems with things like
queues but a good overall experience is important and so is a bit of polish.
LIVERPOOL AIRPORT customer review : 10 August 2010 by G Clark (UK)
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Customer Rating : 1/5 |
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I have been using this airport regularly for the past 10 years, mainly due to the convenience
offered and the relatively short times required to check in and get through security. However,
this has been gradually changing for the worse over the past 2 years and, this year especially
has been a terrible experience. The new gate system for easyjet flights is total chaos. Don't
bother paying for speedy boarding unless you want to embarrass yourself forcing your way
through a queue of angry passengers in the new corridors. Same applies to families with young
children as they are supposed to get priority also. I asked the guy who was checking the
passports about the new system and he said "Yes it's a mess isn't it". On my last trip late
July, the new security area was also a complete mess, huge queues, and slow moving. Check in
at easyjet has not changed, it's still pretty efficient, even with quite long queues, but even
if you have 1.5 hours left after checking in I wouldn't assume that's enough time to get
through security and get to the gate. The whole place has been filthy for a couple of years,
but now with the alterations going on it's a complete embarrassment to my home town. Whoever
it is in charge of this place now needs to book a trip from Liverpool to any of the other
airports, compare and see for themselves what a disgrace this place now is.
LIVERPOOL AIRPORT customer review : 7 August 2010 by B Brownbill (UK)
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Customer Rating : 1/5 |
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Last flew from this airport several years ago and it has gone rapidly downhill. Appears to
have reached saturation point and the use of shabby, low cost, no frills airlines that fly
from this airport is in keeping with the overall appearance of the place. Miles to walk from
car park with no luggage trolleys available and shops appear to be poorly staffed and selling
low grade tat. Front entrance is very shabby/seedy with taxi drivers loitering around smoking.
Overall experience does not convey an image of glamour associated with international air
travel.
LIVERPOOL AIRPORT customer review : 21 July 2010 by L Cadwallader (UK)
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Customer Rating : 3/5 |
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Our 4th transit of Liverpool this year, trips 2 and 3 having been as smooth as the one
reported in January despite ongoing major alterations in the terminal. Big changes were
really apparent for this 4th visit, however: the mid-concourse access upstairs past John
Lennon's statue was blocked off and instead we had to walk to the far end beyond the check-in
desks to climb 2 flights of stairs to a new and larger security area on the top floor. Long
queues but moving steadily. Plenty of staff directing / advising passengers and all but one
channels open. Staff polite and attentive. Emergence from security takes everyone through a
new duty-free type area and downstairs past the old security area. There are notices warning
that it can take 10 minutes to go from security to the gates. The entry into the departure
lounge is some way to the left of where it used to be, with the result that more people first
gravitate towards the Easyjet end than the Ryanair end, but paradoxically further left seems
even quieter than it used to be. It took us much longer to complete the transit from car park
to gate area than on previous occasions (travelling hand luggage ), but we had plenty of time
to spare before boarding as we always allow for possible holdups. The alterations do not seem
to have affected Arrivals, but a larger area for Immigration would be beneficial as we had a
long wait before we even arrived in the Immigration Hall itself. I wasn't impressed by the
young female immigration officer who processed me on this occasion: she never once looked at
me, simply thrust her hand out for my passport while continuing to talk to her neighbour all
the time and continued her conversation whilst her machine scanned my passport. So much for
heightened immigration screening!
LIVERPOOL AIRPORT customer review : 17 July 2010 by G Moores (UK)
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Customer Rating : 1/5 |
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Stayed in the Hampton Hilton Hotel opposite the terminal the night before my 0645hrs flight to
Rome, hotel was great. Checked in online, printed boarding card at the hotel. Arrived at the
airport to go through security 1 hour before the flight was due to depart, and was still in
the queue when the flight left - so missed my flight. Staff were rude and seemed to find it
funny. Got together with 10 others passengers from various flights to ask to speak to a member
on the management team, which we did. He was even ruder than his staff and told us to arrive
earlier next time. I have never missed a flight before, hopefully I won't be missing one again
because I won't be flying from Liverpool.
LIVERPOOL AIRPORT customer review : 18 June 2010 by E Mabley (USA)
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Customer Rating : 3/5 |
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Liverpool John Lennon, is a small airport dominated by LCC's. KLM is the only legacy carrier
that serves this airport and the only airline that offers service (with a connection in
Amsterdam) from Liverpool to North America. Recent construction has increased the size of the
terminal but hasn't managed to cut down on the chaos. Access to/from the city is still
limited to congested roads and slow bus service. LPL is convenient if you're travelling
to/from Merseyside, but in terms of convenience and functionality it lags well behind
Manchester.
LIVERPOOL AIRPORT customer review : 9 May 2010 by G Boothman (UK)
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Customer Rating : 1/5 |
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Departure gave us no real problems although you go up and down more stairs a lot. The
terminal areas are undergoing redevelopment so not very passenger friendly. Arrival back
though around 6.30pm was a complete disaster. Firstly it was raining hard and as usual you
have 200yds to walk in that rain to the terminal. Trouble was one other flight had also just
landed and the queue to get through immigration stretched back through the terminal and out
onto the tarmac so the rain came down on us for another 5 mins. A disgrace and then you
again have to walk up and down stairs.
LIVERPOOL AIRPORT customer review : 9 May 2010 by R Pritchard (UK)
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Customer Rating : 1/5 |
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Flight to Granada. Arrived early in case of trouble getting the barriers to open for the pre-
booked parking. They are supposed to open when you insert the credit card you used for
booking; last time they refused to do this. This time, the second barrier I tried did open. A
very long and extremely slow-moving queue for security. Watching what was going on at
security, I became convinced it was deliberately being held up to induce as many people as
possible to pay extra to go through the fast lane. Luckily I had plenty of time in hand, and
didn't have to give in to their blackmail. Liverpool used to be a nice little airport once;
now it exists only to extract as much money as possible from travellers.
LIVERPOOL AIRPORT customer review : 8 May 2010 by O Preyesh (UK)
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Customer Rating : 4/5 |
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Flew to Naples on Easyjet and had heard about the notorious queues. In the end, on a Friday
morning during school Easter holidays, it was a doddle. We had checked in online and there
was no queue at Easyjet check in or bag drop off. No queue at security either! We were through
it all in 10 mins, and with very friendly staff.
LIVERPOOL AIRPORT customer review : 29 April 2010 by Tony Pedrera (Spain)
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Customer Rating : 1/5 |
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This is without doubt the worst airport in the UK/Europe. Dirty, badly laid out, inadequate
facilities, tacky shops etc but the crux is the appalling attitude of the staff, especially in
the security check area. This area is run by Group 4 Securicor - famous for its high caliber
people and customer skills! Passport check area is not much better where they feel the need to
employ a person at the head of the queue to tell you which counter is free - honestly!
LIVERPOOL AIRPORT customer review : 22 April 2010 by Colin Birkinshaw (Ireland)
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Customer Rating : 1/5 |
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Attempted, with two other passengers, to board a flight from Liverpool to Shannon with more
than an hour to spare to walk through the security to the aircraft, but the queues were so
long and the security checks so thorough that we ended up missing the plane. We had all
checked in online and assumed there wouldn't be a problem, but in the event the queues were
all the way up the stairs in to the shopping area. A number of other people also missed the
same flight and other flights, and no final boarding announcements were made. The number of
staff working was no where near adequate for the amount of passengers and number of flights
departing. Security decided to be particularly thorough, to the extent of taking apart
people's ball point pens and going through their wallets, which made me think they may have
had an agenda or been trying to make a point about under-staffing.
LIVERPOOL AIRPORT customer review : 13 February 2010 by P Rushton (UK)
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Customer Rating : 1/5 |
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My wife has very poor sight. At the Passport control we were not allowed to go through
together. I went first, then my wife was directed to another. She explained her sight problem
and the member of staff shouted at her to "go over there" and pointed. Being nearly blind she
couldn't see where to go. No help to an elderly, nearly blind, now very distressed woman.
Never again will we use Liverpool. Would also like to know why you are required to walk so far
on departure and go up and down so many stairs. I guess it is to force you past all the
retail outlets.
LIVERPOOL AIRPORT customer review : 2 February 2010 by P Thompson (UK)
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Customer Rating : 2/5 |
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First impressions of the airport when you arrive are that it is modern and efficient. Don't
let that fool you. Our departure time was 6am sO we had to wait in the airport for several
hours. The building was freezing, dirty and had precious few chairs so sit on. Security was
quick but then we were some if the first people through so there were no queues at that point.
Once passed security however, you enter a world of tatty pre-fab looking buildings with ragged
carpets, little heating so everyone was wandering around with hats and gloves on, dirty
windown and loos with broken doors and hand-dryers hangIng off the walls. The departure gates
are no better and as there are no airbridges you have to walk along steel covered pathways
reminIscent of 1950's bus shelters. It was -5c at the time as well. This place is in serious
need of investment and very soon.
LIVERPOOL AIRPORT customer review : 24 January 2010 by L Cadwallader (UK)
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Customer Rating : 4/5 |
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Our first time through in winter and we were surprised how busy the airport was, but there did
seem to be plenty of flights leaving around 07.00. In spite of that, there were no problems
and we were quickly through security which seemed well staffed. Big alterations are taking
place in the pre-security area but whether this is designed to streamline security or just to
provide more sales outlets is not clear. Immigration on return was not swift, but perhaps
this was because there was a large party of Spanish students on our flight. The only real
hiccup was with the number plate recognition system for the car park: the machine misread our
number plate, printing out the letter G as a figure 6, so we had to present our booking
reference on our return in order to exit without difficulty.
LIVERPOOL AIRPORT customer review : 14 January 2010 by S Mitchell (UK)
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Customer Rating : 1/5 |
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My experience at Liverpool was dreadful. We had left 1.5 hours to get through to departures,
have supper and browse the duty free. We ended up running to the gate . If the plane had taken
off on time 2/3 of the passengers would have missed their flight. We used Liverpool's fast
lane through security, we like literally hundreds of others had no choice. On the return
journey the plane arrived late and along with 6 other plane loads of passengers we queued and
queued. If Liverpool want to make money by accepting so many flights then the Border Staff
must have the ability to work through them. all Border Staff slots were occupied so they
couldn't do any more. The blame lies squarely with the airport's management.
LIVERPOOL AIRPORT customer review : 30 December 2009 by Dolores Hagan (UK)
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Customer Rating : 1/5 |
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The terminal is poorly designed in my opinion, very dirty and (with the exception of approx 5
staff I have encountered over they years) the staff are rude. I agree with the comments below
re the security area as well - it's filthy and cramped. I've paid the fast lane charges on
occasion in Luton and found the service worth the fee however the fast track at Liverpool is
simply hilarious! I could recount ad infinitum examples of my 'customer service' experiences
at Liverpool but suffice to say, I must have missed the tick box to pay extra for 'good'
customer service. Delays & cancellations happen, we customers appreciate there are
circumstances beyond control - what is in your control is your attitude when you come to work.
For a city that prides itself on it's sense of humour, the airport welcoming visitors to this
great city and locals back home is the biggest joke - at our expense! Does anyone representing
the airport care though?
LIVERPOOL AIRPORT customer review : 24 December 2009 by M Preston (South Africa)
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Customer Rating : 3/5 |
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I arrived at Liverpool Airport at 0530 for a 0710 flight, admittedly on one of the busiest
days of the year. The checkin was so slow that along with many others, I was forced to pay an
extra £3 for fasttrack security in order not to miss the flight. The£3 is insignificant, just
an irritation that you have to queue to pay to join another queue. It would be better if they
added it as a tax to improve security procedures for everyone, but to hold people to ransom,
particularly when it also applies to infants and children, is wrong. The hotel shuttle is now
forced to drop people off a good 200 yards from the terminal. In ice and snow and with
suitcases, this is not clever or helpful.
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