Liverpool Airport

As a native Liverpudlian - but living on the South coast - I was saddened to read some of the recent reviews for LPL. On my outbound easyJet flight to IOM check-in was swift and staff were courteous the much maligned security was swift and I even managed a humorous exchange with the staff. Sadly the return was poor by comparison. We were late arriving from IOM but I noticed only one Ryanair and two other easyJet aircraft on a very empty apron. Even so we were parked in such a way that (we were told) we would have entered the terminal - through a nearby door - at the same time and point as some international passengers which would mean going through customs and passport control. Instead we waited quite a while for buses to ferry us round to the Domestic entrance where our aircraft could have been parked anyway! A seemingly minor but poor experience which makes me wonder what would have happened if the apron had been full.

Like a lot of people very unhappy with our experience at Liverpool Airport particularly the security guards who seem to be on a power trip. The attitude of one woman was appalling. My formal complaint has been ignored. Seems like they are not interested in passenger's experience or improving the service they give.

My experience at this airport was poor. The entrance doors to the terminal were covered in pieces of masking tape holding the doors together! The toilets were vile the departures area smelled of greasy food. Standing at the departure gate one felt like cattle being herded through a cow shed. The one plus point was that we got through security quickly. Really an appalling airport to be avoided if at all possible. Manchester Airport knocks spots off Liverpool.

It has greatly expanded but is too small for passengers it handle. Has a reasonably priced multistorey adjacent to terminal but check in area is cramped and not very clean. I paid in advance for fastpass security sent a voucher and was told it would be validated so I could pass through barrier - there was no one there so had to go through normal channel. It wasn't too long but the staff not particularly helpful or friendly. Through security it is very cramped there is virtually no seating at the gates so you have to sit in a bar or restaurant and watch the monitor. Then you have to queue in quite a small area. Shop and catering were ok but lack of space is a real problem.

Recently used Liverpool airport for flights to Fuerteventura only took hand luggage. Security staff pleasant no problems with the queues at security. Still some work going on improving Liverpool airport.

It's a horrible place Check in at 0500 for an 0700 flight and you're lucky if you have time to buy a newspaper on the way through. There's absolutely no chance of using the executive lounge. As to security why do they have queues ? Surely they have a timetable and staff the airport accordingly is it deliberate after all we are customers and money spends anywhere. I stopped using Liverpool in October 2010 as the airport seems totally disinterested in their customers.

From rude security staff who bark at you rather than talk like a human being to appalling catering grubby cafes low ceilings everywhere. This airport reeks of overbearing management whose mission iis to make your experience as miserable as possible and to extricate as much money from you as possible. And to charge you £2 just to drop someone off or pick them up or check in to the Hilton Hotel. Avoid if at all possible.

Used this airport for the first time last week and was very satisfied with the experience. We checked in at 5am and went straight through security with little delay the staff were pleasant and efficient. There were enough facilities for our needs but seating would be seriously at a premium in the peak holiday season. On our return everything worked well and they even had a member of staff at immigration directing people to the next available officer although Immigration staff need to up their game and try working harder.

Liverpool to Malta return. The much maligned security seems to have improved considerably since the opening of the new area. From car to gate in around 20 minutes at a busy time of morning (0630) Staff were well turned out and friendly though very thorough. Airside carpets are getting very shabby though and could do with replacing. Many gate areas are a bit prefabricated though this would take major building work to remedy. Return was equally efficient.

Our flight was at 0730 hrs so we arrived at the terminal at 0500 hrs just in case the security process was slow. We had hand luggage only so went straight through to security. I had pre- purchased a fast track ticket as I hate queuing but really didn't need it. We didn't see any queues and they had every scanner operating with 3 staff on each scanner. All in all we were through in the departure lounge within about 8 minutes of arriving in the terminal. All staff we encountered were pleasant and helpful - perhaps we caught them on a good day. The facilities airside aren't great and there are definitely not enough seats but when you've only paid £50 for return flights I don't mind spending a bit more on a couple of cups of coffee so you can sit in the cafe. Queuing arrangements at the gates are a little like a cattle market but guess that's what you get for flying low cost.