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Liverpool Airport  Passenger Reviews and Liverpool Airport Customer opinions



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Liverpool John Lennon Airport customer review :  8 May 2012 by T Hemmings    (UK)

Rating : 3/10

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Recommended

Liverpool is a surprisingly beautiful and welcoming city and LJLA reflects absolutely none of that. It is grey, cheap and dirty. I have been through many airports and this airport is similar to something you'd find in a small country in the developing world. The owners should fly to Barcelona or Singapore or just get the train to Manchester if they want to know how a decent airport behaves and what it looks like. It is also too transparent in its desire to rip you off.



Liverpool John Lennon Airport customer review :  8 May 2012 by Maureen McGowan    (UK)

Rating : 2/10

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Recommended

Arriving at Liverpool airport is a disgrace. You are ushered along a long, cold, exposed walkway and finally reach what can only be described as a 'back entrance' to the airport. Stone stairs and old handrails are there to greet you and upon entering the 'Arrivals Hall' you are met with a very basic room that looks like it was last re-decorated in the 1960's. I was utterly ashamed and wondered what new visitors to Liverpool must make of this.



Liverpool John Lennon Airport customer review :  21 April 2012 by A McDonald    (UK)

Rating : 8/10

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Recommended

I have started to use this airport using Easyjet to European short haul destinations. So far the experience has been ok with only one delay due to snow. The airport appears to be tying to improve with new shops and eating outlets. Some of the building is still tired however and its bus and or walk to the A/C. They do have a new lounge airside which is staffed by Servisair which views out on to concourse and supplies the normal drinks and light snacks. You get free WIFI but there are no longer any terminals if you do not carry your own electronic device. Returns have been a little mixed with some delays with bags, although have found this to be airline issue on 2 occasions. Overall a good LOCO base but they have stiff competition from Manchester just down the road.



Liverpool John Lennon Airport customer review :  30 March 2012 by Ian Butterworth    (UK)

Rating : 2/10

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Recommended

I've always considered it to be a good airport, that is until my recent trip. New security is very speedy, however staff can only be described as rude and surly at best. Barking orders at passengers, giving conflicting directions depending of your queue, throwing trays. The food in their new 'quality' Estuary Restaurant can only be described with one word - foul. The real let down was in arrivals. We landed at 9.30pm and didn't pass through customs and into the arrival hall until after 11pm. Buses on landing, no ground crew to attach the steps. 55 minutes to get through passport control before collecting our bags. I've always liked Liverpool before, but now we're back to Manchester, even if it does cost more.



Liverpool John Lennon Airport customer review :  23 January 2012 by Leslie Cadwallader    (UK)

Rating : 8/10

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Recommended

As regular users of LPL, my wife and I still consider it our preferred airport of departure. We have no complaints about security: the queues were slightly longer last week but we were still processed quickly and politely. We had the usual long walk to passport control on our return, but for once there was no hold-up in the passport hall itself.



Liverpool John Lennon Airport customer review :  17 January 2012 by Pauline Highton    (UK)

Rating : 5/10

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Recommended

Servisair staff were rude and aggressive and shouting at passengers, I think a couple thought they were herding cattle. Waiting until people had queued to the x-ray machines and then sending them back to buy smaller bags from a machine for their liquids, this was all done loudly and aggressively. I have just arrived back from using Gatwick Airport and the difference in the airport experiences was amazing - Gatwick was a pleasant event from entering the airport, check-in, security (free plastic bags) and even dining and shopping with staff who were pleasant and courteous. I would use Liverpool Airport again as it is so close to my home but I would never recommend it to anyone from outside the area.



Liverpool John Lennon Airport customer review :  12 January 2012 by A Gibson    (USA)

Rating : 5/10

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Recommended

I haven't flown through Liverpool in a few years and the airport has definitely made improvements. I still get the impression this is a "low cost" airport overall, but you get what you pay for and we had incredibly cheap flights with Easyjet. On the plus side, the terminal has drastically improved, with a good range of places to eat and shop. Security has improved. On the negative side, the airport still lacks jetways, so if the weather isn't great, you will get wet. The general boarding process is a shambles and gates areas are very cramped, run down, with tatty walls and carpets and a "cattle truck" feel to them. Anyone flying through LPL with Easyjet should not waste money on so-called "Speedy Boarding", since there are no jetways and it's basically a free for all to board. So long as Easyjet continues to undercut other carriers, I will use this airport again, but otherwise I would probably prefer to give it a miss.



Liverpool John Lennon Airport customer review :  2 January 2012 by M Ortadelo    (UK)

Rating : 2/10

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Recommended

We fly regularly to Barcelona with three young children. The experience tends to be unpleasant but flights are cheap so we return here. Passport control on return takes a very long time. Queues are disorganised, two queues for passport control arrivals which merge causing chaos. The one on ground level starts outside the building and if there is a long delay you wait outside in the cold for some time. The other queue entails walking up the stairs, then a long walk and downstairs where the queue merges with the other one. I have waited in this queue several times for 30-45 mins. Security in departures is now much faster after the recent changes. This week security staff were pleasant. I preferred this airport before they made the reforms several years ago.



Liverpool John Lennon Airport customer review :  16 November 2011 by L Jones    (UK)

Rating : 3/10

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Recommended

Use this Airport most weeks for over 2 years now. Having read all of the reviews I can pretty much agree with all of the negative comments. The security staff are generally quite rude and always seem to be standing about not doing much. Even when the airport is quiet there still seems to be queues for security and if my bag goes down the separate channel for inspection it usually takes over 5 minutes before somebody comes over and takes the bag for a check. The departures lounge looks tired and even with the new restaurant and shops it is still not that great. One of the biggest benefits was the season ticket parking which was available. It was a good price and in my opinion value for money. No surprise then that this has now been stopped and I have to go through the tedious booking of car parking every week when I use the airport. From January I will be using Manchester Airport. A shame really as Liverpool Airport could be good if the management thought about the passengers who use the airport rather than the profit!



Liverpool John Lennon Airport customer review :  16 November 2011 by Kurt Mueller    (UK)

Rating : 7/10

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Recommended

Same day return to AMS on EZ. Departure largely stress-free (I had checked in online). Queue at security at 6.30 am very short, security check dealt with in under 5 minutes. Security is on the first floor, and departure gates on the ground floor, so it's up to security from the departures hall, and down again to the gates. Could be better. On time boarding. Returning the same evening at around 9 pm, we used a bus for the transfer from a/c to terminal, which means upon entering the terminal building, you need to climb a flight of stairs, then walk a substantial distance before having to walk down a flight of stairs to the ground floor again (i.e. the same level you had originally entered the building - not very smart). Immigration reasonably swift. No queues at machines for paying the car parking fee. In summary, quite swift passenger movement, but too many changes of levels involved.



Liverpool John Lennon Airport customer review :  4 November 2011 by D Howe    (Canada)

Rating : 5/10

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Recommended

I took great exception to being told (somewhat rudely) that the plastic bag that I had used for my liquids was the wrong size and that I would have to get a new one for 50p. The new bags immediately got a hole in them, so I returned them to the original bags and had no problems at either AMS or CDG. Airport would be fine if they cleaned it better and revamped the arrivals area. The amount of levels to manoeuvre and climbing up and down seems excessive, but this is a basic design flaw and I doubt could be resolved. Most airports have departures on one level and arrivals on the other. Overall its OK and serves its purpose.



Liverpool Airport customer review :  18 October 2011 by L Cadwallader    (UK)

Rating : 8/10

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Easy passage through airport on outward journey: first flight of the morning out and security was quiet and efficient. Almost as easy on return as no other flights arrived around the same time, so we were quickly through passport control for the first time in a while. The only hitch was that we had to wait on the plane for several minutes as someone forgot to send the transfer buses, then when we transferred by bus to the terminal we were still deposited at the far arrivals entrance and so had the long walk to passport control.



Liverpool Airport customer review :  6 October 2011 by P Thompson   (UK)

Customer Rating :  2/5

2 Star Rating   

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I stopped using Liverpool Airport 2 years ago because I was not prepared to put up with the length of time it took to get through security screening. I had to use Liverpool last month because I wanted to fly to Seville on a Friday and back on a Monday. I breathed a sigh of relief at security which is now three times the area it used to be and has many more scanners open and I was through in about 5 mins. However, on my return I had to wait almost 50 mins to get through immigration and 25 of those were spent queuing outside before I even got into the immigration hall. The reason was that two other aircraft had landed just before mine. Fortunately it was sunny but extremely windy and I am only glad it wasn't in the winter. It is high time Liverpool invested in an arrivals facility that can cope with more than three planes at a time. I will not be using the airport again unless I absolutely have to.


Liverpool Airport customer review :  30 September 2011 by D Comish   (UK)

Customer Rating :  1/5

1 Star Rating   

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Flying into LPL at 1.15 pm, herded like cattle, taken upstairs then downstairs, driven through a glass fronted "greenhouse" corridor, 1.5 hrs later emerging into daylight - awful. It would appear that the welfare of the customer has not been considered at all.


Liverpool John Lennon Airport customer review :  1 September 2011 by Gemma Lock   (UK)

Customer Rating :  2/5

2 Star Rating   

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Arriving back from our holiday we were in a queue with 3 other arrivals into passport control and only 4 members of staff were checking passports. It took approx 30 mins to get through passport control.


Liverpool John Lennon Airport customer review :  5 August 2011 by M Austin   (UK)

Customer Rating :  5/5

5 Star Rating   

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Arrived at 5am for a 7.40am flight to Alicante. This is the busiest time of the day and check in queues moved quickly, staff were polite and the terminal nice. New security area very impressive with short waiting times and a member of staff directing you to your lane. New retail facilities and eateries of a good standard, signs easy to understand and boarded efficiently and quickly.


Liverpool John Lennon Airport customer review :  25 July 2011 by L Cadwallader   (UK)

Customer Rating :  4/5

4 Star Rating   

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Have made three trips via LPL so far this year and continue to be satisfied with it as our preferred departure point. Parking is relatively easy and can be cheap if you take advantage of the various offers available, either through Holiday Extras or even from the airport website itself. On each occasion passage through Security has been swift and painless, with staff efficient and polite, even when one of us has been selected for extra scrutiny. Retail and food outlets do not interest us so we sit at the easyJet end of the building until our flight is called. I would agree, however, with some of the comments posted about the hold-ups to pass through passport control on returning to the UK - the immigration area is small and quickly becomes congested when 2 flights arrive in quick succession. It is particularly bad when one queue coming down the stairs has to merge with another queue entering at ground level. On our most recent transit earlier this week, the situation was not helped by the fact that only 5 of the 9 desks were manned. It is to be hoped that there are plans to upgrade this area now that other areas of the airport have been improved.


Liverpool John Lennon Airport customer review :  22 July 2011 by Denise Cole   (UK)

Customer Rating :  4/5

4 Star Rating   

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Friendly staff, easy check-in, clean facilities - all the things one would expect to start your holiday stress free. Two very satisfied customers.


Liverpool John Lennon Airport customer review :  21 July 2011 by J Tennant   (UK)

Customer Rating :  3/5

3 Star Rating   

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Beware if booking car parking through the airports own website. They will charge a booking fee (not mentioned until checkout) and if my recent experience is anything to go by, the promised promotion code discounts will not be applied. I have found at least 2 other suppliers offering the same product for less.


Liverpool John Lennon Airport customer review :  5 July 2011 by Eleanor Martin   (UK)

Customer Rating :  4/5

4 Star Rating   

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Use this airport quite regularly and it's fine for what we want. It's so easy to get to from where we live. We're not really there to hang around but just to get our flight to Gibraltar (new route with easyjet this year and it's fantastic and so easy once you arrive). Manchester and Malaga are just too big. Don't mind how much they search us as it has to be for ours and everyone else's benefit. I'm sure they'll be getting better toilet facilities etc as they go along but not all of them are crummy!


Liverpool John Lennon Airport customer review :  30 June 2011 by John Kinnear   (UK)

Customer Rating :  1/5

1 Star Rating   

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On return the queue towards passport control was interminable; the room was shabby; the presence of two very threatening police officers lounging against the wall and staring at the assembled multitudes hardly giving a welcome home impression, compounded by the appearance of police wagons outside the terminal building; a really awful experience and one that is completely at variance with what one wants/expects from an international environment. I will not return to the airport under such conditions. Clean it up Liverpool.


Liverpool John Lennon Airport customer review :  28 June 2011 by Chris Strange   (UK)

Customer Rating :  1/5

1 Star Rating   

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I use Liverpool airport regularly, almost weekly. The only reason I use it is that the flight times suit my weekends. It is without doubt the worst airport I have used in the UK. There are far too few toilet facilities - only one really as the smaller toilets at one end are often closed or unusable/filthy and the hand dryers hardly ever work. As for security I can only echo many other comments. Border control staff are slow and inefficient and if 2 (or more) planes land at the same time it can take over an hour to get through. Hopeless. They have passport reading machines that they must have bought in the 80's as they take forever to read them. Compare that to landing in Spain where a quick swipe of your passport is enough. It seems that Liverpool airport are so busy building shops and cafes that they have forgotten the basics. I would urge anyone who can use Manchester airport to do so as Liverpool is a disgrace.


Liverpool John Lennon Airport customer review :  15 June 2011 by Keith Partington   (UK)

Customer Rating :  3/5

3 Star Rating   

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As a native Liverpudlian - but living on the South coast - I was saddened to read some of the recent reviews for LPL. On my outbound easyJet flight to IOM, check-in was swift and staff were courteous, the much maligned security was swift and I even managed a humorous exchange with the staff. Sadly, the return was poor by comparison. We were late arriving from IOM but I noticed only one Ryanair and two other easyJet aircraft on a very empty apron. Even so, we were parked in such a way that (we were told) we would have entered the terminal - through a nearby door - at the same time and point as some international passengers which would mean going through customs and passport control. Instead we waited quite a while for buses to ferry us round to the Domestic entrance where our aircraft could have been parked anyway! A seemingly minor but poor experience which makes me wonder what would have happened if the apron had been full.


Liverpool John Lennon Airport customer review :  14 June 2011 by Jennifer Metcalf   (UK)

Customer Rating :  1/5

1 Star Rating   

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Like a lot of people, very unhappy with our experience at Liverpool Airport particularly the security guards who seem to be on a power trip. The attitude of one woman was appalling. My formal complaint has been ignored. Seems like they are not interested in passenger's experience or improving the service they give.


Liverpool John Lennon Airport customer review :  11 June 2011 by M Harrison   (UK)

Customer Rating :  1/5

1 Star Rating   

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My experience at this airport was poor. The entrance doors to the terminal were covered in pieces of masking tape holding the doors together! The toilets were vile, the departures area smelled of greasy food. Standing at the departure gate, one felt like cattle being herded through a cow shed. The one plus point was that we got through security quickly. Really an appalling airport to be avoided if at all possible. Manchester Airport knocks spots off Liverpool.


Liverpool John Lennon Airport customer review :  7 June 2011 by Alan Finch   (UK)

Customer Rating :  3/5

3 Star Rating   

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It has greatly expanded but is too small for passengers it handle. Has a reasonably priced multistorey adjacent to terminal but check in area is cramped and not very clean. I paid in advance for fastpass security, sent a voucher and was told it would be validated so I could pass through barrier - there was no one there so had to go through normal channel. It wasn't too long but the staff not particularly helpful or friendly. Through security it is very cramped, there is virtually no seating at the gates so you have to sit in a bar or restaurant and watch the monitor. Then you have to queue in quite a small area. Shop and catering were ok but lack of space is a real problem.


Liverpool John Lennon Airport customer review :  30 May 2011 by S Howarth   (UK)

Customer Rating :  4/5

4 Star Rating   

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Recently used Liverpool airport for flights to Fuerteventura, only took hand luggage. Security staff pleasant, no problems with the queues at security. Still some work going on improving Liverpool airport.


Liverpool John Lennon Airport customer review :  29 May 2011 by Colin Rowlands   (UK)

Customer Rating :  1/5

1 Star Rating   

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It's a horrible place, Check in at 0500 for an 0700 flight and you're lucky if you have time to buy a newspaper on the way through. There's absolutely no chance of using the executive lounge. As to security, why do they have queues ? Surely they have a timetable and staff the airport accordingly, is it deliberate, after all we are customers and money spends anywhere. I stopped using Liverpool in October 2010 as the airport seems totally disinterested in their customers.





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