KLIA KUALA LUMPUR AIRPORT customer review :  10 November 2009 by M Idrus   (Malaysia)

Customer Rating :  5/5

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Overall I like the airport - easily reachable, good wifi connection plus the information service also excellent.

KLIA KUALA LUMPUR AIRPORT customer review :  11 October 2009 by P Knight   (Vietnam)

Customer Rating :  4/5

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As a place for planes to land and for passengers to arrive and depart from the great city of KL, KLIA serves the purpose. But I don't understand how it won various 'Best Airport' awards in the past. Yes, the transfers to and from KLIA on the KLIA Ekspres are easy and cheap (compared to other cities) and the terminal itself makes good use of natural lighting and is nicely air conditioned, but that's about it for outstanding facilities. There are no facilities once past outwards immigration if your flight leaves from the main terminal (not the satellite) and the toilets are dark and dirty. However, what's worse are the incessant boarding announcements that are preceded by some very annoying chimes. In all, this is a perfectly nice place for planes to land and for people to move through, but the facilities are lacking and please turn the music that plays before every announcement off!

KLIA KUALA LUMPUR AIRPORT customer review :  19 September 2009 by D Lee   (Singapore)

Customer Rating :  5/5

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Arrived through the main terminal earlier in September. I think this airport is a real gem, the design of the building and facilities all well thought out. Gate to immigration in less than 7 minutes flat on arrival. Left using the Low Cost Terminal, which was a breeze to use. All in all an excellent airport with plenty of room for improvement, of course.

KLIA KUALA LUMPUR AIRPORT customer review :  9 September 2009 by R Leung   (Hong Kong)

Customer Rating :  4/5

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Spacious and quiet terminal. Ground staff and immigration very efficient. However, there are very limited shops and food outlets in airside in the main terminal, finally we spared our time to the satellite terminal for a drink.

KLIA KUALA LUMPUR AIRPORT customer review : 31 August 2009 by J Leong

Customer Rating : 4/5

LCC (Low Cost Terminal) at KL international airport is much better than some of the comments. Sure the LCC terminal has no state-of-the-art architecture or design like the main terminal in KLIA, but it is mostly air-conditioned, baggage reclaim is efficient (my bags came within 10 mins for an international flight, even better than baggage system in the main terminal which had taken about 40 mins in my experience), a wide choice of smart shops, toilets clean, cafes and restaurants, and for departures plenty of check-in counters and short queues or no queue at all! Staff were polite. While it may not deserve a 5-star rating, in my view, it has well earned a 4-star one.

KLIA KUALA LUMPUR AIRPORT customer review : 3 July 2009 by J van Marle

Customer Rating : 3/5

Used the LCCT terminal 4 times this year and have seen it functioning at full capacity twice - it's crowded but it still works pretty efficiently. Expanded a lot since last time I used it in 2007; new international arr/dep wing, more shops and even a supermarket. New check-in screens and bag-drop points can help you skip queues. There's a tourist info kiosk in international arrivals near Old Town Coffee, ask the guards to let you through if you're coming from domestic. Luggage storage available in domestic hall. For early flights or late arrivals AirAsia has opened a Tune hotel just a few minutes walk away from LCCT where you can stay for very low rates if booked well in advance; rooms are small but clean and modern - till this opened there were no real alternative but the expensive hotels at KLIA or the bus all the way into the city.

KLIA KUALA LUMPUR AIRPORT customer review : 10 June 2009 : by G Reid

Customer Rating : 3/5

KLIA is ok and usually hassle free though its too far from the LCCT (Budget terminal) even though it uses the same runways. For some crazy reason the terminals are miles apart and no quick shuttle to get there, just a slow bus or an overly inflated taxi fare. KLIA has a high speed train to get to the city but it doesn't go to the LCCT. This has created a chaotic and pollution ridden bus system made up of 2 main companies that wait till the bus is full. One day Malaysian authorities will see that customer's needs are priority and not keep reinventing the wheel with new terminals etc. Goodness knows why they just didnt stick to Subang. It was close to the city and easily expandable.

KLIA KUALA LUMPUR AIRPORT customer review : 23 April 2009 : by J Siebrand

Customer Rating : 1/5

Flew from KUL LCCT to Hanoi and KUL LCCT to MEL. The LCCT is a shambles! The security screening process for the checked in bags is tedious and incredibly slow. The checkin very slow and chaotic. LCCT is too small for the traffic going through and needs improvement. If possible avoid!

KLIA KUALA LUMPUR AIRPORT customer review : 15 April 2009 : by Kiran Param

Customer Rating : 4/5

Used both the LCCT terminal and KLIA recently. I feel that LCCT has improved a lot from the last time I used it in October 08. They have opened more immigration counters at arrival and the expansion work is about complete. It has always been a pleasure to use KLIA and they have maintained their very high standard now for many years. I hope that Sytrax would class the LCCT airport has a separate airport for reviews here. It is like classing LHR and LCY together!

KLIA KUALA LUMPUR AIRPORT customer review : 15 April 2009 : by K Wong

Customer Rating : 5/5

It's service is superb and the staff are friendly and helpful. I like the interior of the satellite terminal because it clean, spacious and extremely modern. It is almost impossible to get lost in KLIA because there are plenty of signs written very clearly in both English and Malay. I always fly back to Kuala Lumpur once every two years from Sydney and I hope KLIA keep up with the superb service and friendliness of the staff when I come back.

KLIA KUALA LUMPUR AIRPORT customer review : 26 March 2009 : by Ron Brown

Customer Rating : 1/5

Just flown from the Low Cost Terminal at KLIA and it must be one of the worst terminals in the world, it is a total shambles, dirty, badly signed filthy toilets, crowded with construction going on, gates were changed at a moments notice and as the TV screens were non op boarding was chaotic to say the least.

KLIA KUALA LUMPUR AIRPORT customer review : 13 March 2009 : by D Booth

Customer Rating : 4/5

This used to be my favourite airport in the region but the foreign passport immigration lines are getting beyond a joke. I can understand congestion building up now and then, but the last three times I used KLIA I had to stand in line for over half an hour. Yesterday half the available lines were for Malaysian passport holders and business/first passengers and these were completely deserted while hundreds of disgruntled arrivals had to follow a snaking queue to the remaining desks. If you are arriving economy class be prepared for a long wait.

KLIA KUALA LUMPUR AIRPORT customer review : 6 March 2009 : by D Selvadurai

Customer Rating : 5/5

LCCT should not be included in the reviews with KLIA. It's like rating Gatwick and Heathrow together. Good service all round, from checkin through to immigration and ditto for the return, immigration to baggage. Main point of contention is the shopping and the taxi touts. Will reserve my comments on LCCT as it is what you expect from a budget airline terminal.

KLIA KUALA LUMPUR AIRPORT customer review : 25 January 2009 : by Jean-Louis Vergaert

Customer Rating : 5/5

I have not seen better airport than KLIA: not too much walking, clean and aesthetic, fast custom's with business class separate lane on both in and out ways. The KLIA express train to the city center is the best, with porters at each end to help you with your luggage. It is miles above the Low Cost Terminal, but people complaining about it should understand that they get what they pay for.

KLIA KUALA LUMPUR AIRPORT customer review : 15 January 2009 : by James Johnson

Customer Rating : 2/5

Mistakenly flew into what I thought was KLIA but, in reality, was the LCCT terminal instead. As noted in a previous review, this should be classified as a separate airport altogether. Overcrowded, chaotic, terrible seating - the list goes on and on. KLIA is terrific and the great selling point for me has always been the ability to connect quickly with the train into KL. Arriving at LCCT wiped that option out! It took me 2 hours to get from the LCCT to the main airport and the train. Never again! The money saved on Air Asia (the major user at LCCT) is insignificant compared to the hassles. I am rating this as a separate airport from KLIA.

KLIA KUALA LUMPUR AIRPORT customer review : 1 December 2008 : by M Nordal

Customer Rating : 3/5

I have used KLIA several times and find it clean and efficient. But if you are departing from the main terminal building, you should do your shopping before passport control, since there are very few shops and places to eat inside. It is better at the satelite terminal, which accessible with the train, but the service level at the restaurants was nil. I went to two restaurants and tried to get the attention from the staff, but they ignored me completely!

KLIA KUALA LUMPUR AIRPORT customer review : 5 November 2008 : by S Srinivasan

Customer Rating : 4/5

Nice airport overall. Plenty of immigration and security lines available, so we were able to get in and out in 5 minutes or less (though granted, the airport was pretty well deserted for both our arrival and departure). For such a large airport, baggage service was also remarkably quick, and we were able to get to the KLIA Ekspres within about 20 minutes of landing. Signage for the most part was also good, so it was easy to find your way around. My main complaint is that most of the shopping is in the "satellite" international terminal, so if you have a flight departing from the main terminal (H and G gates), you have to lug your goodies back to the main terminal - which can be a pain if you've bought something heavy like liquor bottles. Also, rather annoyingly, you can't pay for KLIA Ekspres tickets with a credit card at the airport station.

KLIA KUALA LUMPUR AIRPORT customer review : 28 October 2008 : by J Drolet

Customer Rating : 4/5

Very clean & spacious. Staff helpful. I stayed at the Pan Pacific right by the airport & express check-in before going through customs was very convenient. Very pretty decor. Only complaint was that you can't check in for Cathay Pacific at kiosks as they don't have that option so I had to wait for the Cathay Pacific counter to open. The landscaping around the airport is very pretty as well.

KLIA KUALA LUMPUR AIRPORT customer review : 14 October 2008 : by Kiran Param

Customer Rating : 3/5

Used LCCT terminal for the first time on 4th October. Very overcrowded and lengthy immigration queues. However encountered no problems from check in to boarding. I think LCCT should be classed as a separate airport for reviews here.

KLIA KUALA LUMPUR AIRPORT customer review : 11 October 2008 : by D Boon

Customer Rating : 4/5

I have been using KLIA since it opened and it is always so clean. Unfortunately, on my last trip coming back to UK I was a little disappointed with the Noodles counter - we must have been there for 10-15 minutes before anybody even acknowledge that we were waiting to be served. I can understand the delay if the place was busy but it wasn't. There must be about 4 other people who were finishing their meal off. I was appalled to see how untidy the place was. All in all the place was chaotic, like a bomb had just hit it. I think the food factor is below the usual standard and there should be more counters promoting Malaysian products and hospitality.

KLIA KUALA LUMPUR AIRPORT customer review : 7 October 2008 : by Ian Jones

Customer Rating : 2/5

I found the KUL Main Terminal and LCCT are two different worlds. The Main Terminal is what one expects of a modern professional airport. Clean, effective, wide choice of food outlets and the KL Express train was excellent. I loved the idea of checking in for MY flights at KL Sentral and then just jumping on the KL Express to the Main Terminal for a small fee. On the other hand, the LCCT is a budget terminal, with limited food options, poor signage and basic transport facilities. When my famiily and I landed at LCCT (with Air Asia) we had to walk 400m across an open 35 degree C tarmac to wait in a queue that was forming outside the airconditioned building (under an iron awning). Not the best experience but this terminal was clearly being upgraded so it should improve.

KLIA KUALA LUMPUR AIRPORT customer review : 29 September 2008 : by S Liang

Customer Rating : 4/5

I pass through this airport at least 5 times a year. Sometimes I take Malaysia Airlines and sometimes Air Asia. KLIA main terminal is 5 Star - LCCT 3 Star (this terminal is temporary and a new "permanent" one would be completed in 2 years). If you fly with a low cost carrier in Malaysia, remember the affordable budget price you pay comes at the cost of comfort. So I would give KLIA 4 star overall.

KLIA KUALA LUMPUR AIRPORT customer review : 8 September 2008 : by A Newton

Customer Rating : 5/5

You can get into the city using the KL Ekspres train, which takes around 30 minutes. The airport is clean and staff helpful and courteous. Lots of choice for food. They have two terminals, the main terminal and a satelite terminal which there is a little train that takes you between the two in a matter of minutes. Check in was easy, the great thing was they open check in 8 hours before the flight.

KLIA KUALA LUMPUR AIRPORT customer review : 25 July 2008 : by Kiran Param

Customer Rating : 5/5

Travelled into KLIA with infant and toddler - very fast immigration clearance and friendly officers. From airside to exit in about 20mins. Superb.

KLIA KUALA LUMPUR AIRPORT customer review : 27 June 2008 : by C Tomlin

Customer Rating : 3/5

Recently used KLIA and the LCCT terminal for several flights over the past 6 weeks. The LCCT is exactly what you expect of a low cost facility and if you want to grab a bite it eat or a drink, there are enough places to satisfy but not the choice you would expect from a 'full service' terminal. Luggage trolleys were plentiful but seating was limited prior to check-in and rapidly filled up at gate area. Connections to KL or KLIA or plentiful and a bus ride for 8RM is a good price. Check-in was efficient the wait for luggage upon arrival was perfectly acceptable. KLIA is an impressive building currently undergoing modifications to retail outlets in the satellite. This makes it feel a little messy in around the central 'rainforest' area. To find some nice quiet seating, go up to the airport lounge levels and walk towards the gate areas. A mezzine with chairs is tucked away and little used is located at the end of the walkway - what used to be the smoking areas I believe. Don't rush to the gates (within reason). Queues form ahead of the final security check so you may as well finish your coffee ! Arriving internationally both times was hassle-free. Time to reach immigration via train meant luggage wait was limited. Directions to KLIA Express are somewhat confusing and finding the bus link to the LCCT is very confusing. Don't book a tight connection with Air Asia as the bus ride is about 30mins and the frequency is only about every 20. Transit passengers at the main building had access to a smoking room but no indication of one at the satellite building. Cash point was hard to find - just before the exit controls. Walking distances and navigation was very good but food options limited. Duty Free shopping was poor in the transit area not located in the satellite. Fine if you want perfume or chocolate, not much else. KLIA certainly has the feeling of an underused facility but the taxi driver to the airport did mention that there was talk Air Asia may be moving back there in the future. Perhaps the airport and government want more footfall through the retail facilities ? LCCT was a hive of activity by comparison.

KLIA KUALA LUMPUR AIRPORT customer review : 20 June 2008 : by Quek Keng Guan

Customer Rating : 2/5

Used the Low Cost Terminal over the weekend. It was very crowded. Insufficient seats for dep and arrival passengers. Understood that there is about 1 Airasia flight every 5-10 mins. There is a Mac, Coffeebean, Asian Kitchen in the dep Hall. There is a big food court called "food mall" which is about 2 mins walk with walk link provided. Trolleys were provided free. There is only 3 conveyor belt in the arrival hall. Waited for 15 mins for the bags to arrive. In the Dep hall, there is a small duty free, confectionery shop and coffee outlet - and 8 boarding gates. Not much to do if your flight is delayed. There is an Air Asia bus to KL Central for M$9 single journey. Compared to Singapore budget terminal, Singapore terminal offer more shops than KLCC.

KLIA KUALA LUMPUR AIRPORT customer review : 11 May 2008 : by L Mahoney

Customer Rating : 4/5

I flew into KL, OOL-KUL on Air Asia with a 6 hour gap. Terminal is quite small, but well managed. On the 6 hour gap, we paid something like RM45 and got into the premier lounge. On the way back we flew Penang to KUL on Malaysia Airlines and had to transfer to LCCT. This was a pain free experience and only cost RM1 (you can wait up to 20 minutes for a bus). You can also get a taxi and pay RM40, make sure you agree on a price before you get in, so that they dont charge you heaps. You will get RM40, you will just have to barter. Overall the airport is of high quality in my opinion.