KLIA KUALA LUMPUR AIRPORT  Passenger Reviews and Customer opinions

KLIA KUALA LUMPUR AIRPORT customer review :  17 March 2010 by Kuhan Chelvanathan   (Malaysia)

Customer Rating :  2/5

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Recently flew out of KUL/KLIA and it was alright. Queing for an airline check in can take forever due to the very few counters open for a very heavy flight. Also the airport lacks support staff around the airport to assist passengers. Also, for a 24 hours operated airport, almost all the shops are shut at midnight and it is strange as many flights depart between 1am and 330am daily so I can't imagine why the retail outlets are shut after midnight as it is such a waste to spend on the refurbishment of the new retail outlets and utilise it. Toilets are first class infrastructure but third class maintenance with cheap detergents being used. Command of English amongst the airport staff are not particularly good for an international airport and most staff are very unhelpful and unapproachable. Such a disappointment to its glory days, KLIA is losing its high standards and quality of service it once offered to other competitor airports within the region.

KLIA KUALA LUMPUR AIRPORT customer review :  3 March 2010 by B Dean   (Australia)

Customer Rating :  3/5

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Positives: Great train connection service, cheap and convenient; very clean airport; departing immigration was quick and no hassle at all. Negatives - Queues too long at immigration; baggage is left beside carousel if you take too long to get through immigration and no staff are there to inform you of its whereabouts. I was disappointed with the arrivals process and lack of staff/signs to assist.

KLIA KUALA LUMPUR AIRPORT customer review :  10 February 2010 by John Howe   (Thailand)

Customer Rating :  2/5

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Kuala Lumpur low cost terminal is an abomination, one may travel on a low cost airline but to be herded into a nothing more than a warehouse is appalling. There is no train connection between the main terminals and the low cost one, one has to travel there by very uncomfortable buses from KL Sentral because the option of the airport-city rail link does not have an extension from the main terminal. The Gates are no more than doors that open on to the tarmac from which one is expected to walk to the aircraft. The monitors at the so-called gates are set too low to be seen when sitting down and should be placed a lot higher preferably above the doors where they will be visible to all. There are sufficient eateries and basic duty free shops. The immigration control is on the ground level after which one has to climb to the first floor and then back to the ground floor for departures. Why not just have a one level walkway between immigration and the departures lounge? Seating is insufficient leading to people queuing for long periods or left to mill around. This low cost terminal is not fit for a large international airport and puts KLIA to shame.

KLIA KUALA LUMPUR AIRPORT customer review :  10 November 2009 by M Idrus   (Malaysia)

Customer Rating :  5/5

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Overall I like the airport - easily reachable, good wifi connection plus the information service also excellent.

KLIA KUALA LUMPUR AIRPORT customer review :  11 October 2009 by P Knight   (Vietnam)

Customer Rating :  4/5

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As a place for planes to land and for passengers to arrive and depart from the great city of KL, KLIA serves the purpose. But I don't understand how it won various 'Best Airport' awards in the past. Yes, the transfers to and from KLIA on the KLIA Ekspres are easy and cheap (compared to other cities) and the terminal itself makes good use of natural lighting and is nicely air conditioned, but that's about it for outstanding facilities. There are no facilities once past outwards immigration if your flight leaves from the main terminal (not the satellite) and the toilets are dark and dirty. However, what's worse are the incessant boarding announcements that are preceded by some very annoying chimes. In all, this is a perfectly nice place for planes to land and for people to move through, but the facilities are lacking and please turn the music that plays before every announcement off!

KLIA KUALA LUMPUR AIRPORT customer review :  19 September 2009 by D Lee   (Singapore)

Customer Rating :  5/5

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Arrived through the main terminal earlier in September. I think this airport is a real gem, the design of the building and facilities all well thought out. Gate to immigration in less than 7 minutes flat on arrival. Left using the Low Cost Terminal, which was a breeze to use. All in all an excellent airport with plenty of room for improvement, of course.

KLIA KUALA LUMPUR AIRPORT customer review :  9 September 2009 by R Leung   (Hong Kong)

Customer Rating :  4/5

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Spacious and quiet terminal. Ground staff and immigration very efficient. However, there are very limited shops and food outlets in airside in the main terminal, finally we spared our time to the satellite terminal for a drink.

KLIA KUALA LUMPUR AIRPORT customer review : 31 August 2009 by J Leong

Customer Rating : 4/5

LCC (Low Cost Terminal) at KL international airport is much better than some of the comments. Sure the LCC terminal has no state-of-the-art architecture or design like the main terminal in KLIA, but it is mostly air-conditioned, baggage reclaim is efficient (my bags came within 10 mins for an international flight, even better than baggage system in the main terminal which had taken about 40 mins in my experience), a wide choice of smart shops, toilets clean, cafes and restaurants, and for departures plenty of check-in counters and short queues or no queue at all! Staff were polite. While it may not deserve a 5-star rating, in my view, it has well earned a 4-star one.

KLIA KUALA LUMPUR AIRPORT customer review : 3 July 2009 by J van Marle

Customer Rating : 3/5

Used the LCCT terminal 4 times this year and have seen it functioning at full capacity twice - it's crowded but it still works pretty efficiently. Expanded a lot since last time I used it in 2007; new international arr/dep wing, more shops and even a supermarket. New check-in screens and bag-drop points can help you skip queues. There's a tourist info kiosk in international arrivals near Old Town Coffee, ask the guards to let you through if you're coming from domestic. Luggage storage available in domestic hall. For early flights or late arrivals AirAsia has opened a Tune hotel just a few minutes walk away from LCCT where you can stay for very low rates if booked well in advance; rooms are small but clean and modern - till this opened there were no real alternative but the expensive hotels at KLIA or the bus all the way into the city.

KLIA KUALA LUMPUR AIRPORT customer review : 10 June 2009 : by G Reid

Customer Rating : 3/5

KLIA is ok and usually hassle free though its too far from the LCCT (Budget terminal) even though it uses the same runways. For some crazy reason the terminals are miles apart and no quick shuttle to get there, just a slow bus or an overly inflated taxi fare. KLIA has a high speed train to get to the city but it doesn't go to the LCCT. This has created a chaotic and pollution ridden bus system made up of 2 main companies that wait till the bus is full. One day Malaysian authorities will see that customer's needs are priority and not keep reinventing the wheel with new terminals etc. Goodness knows why they just didnt stick to Subang. It was close to the city and easily expandable.

KLIA KUALA LUMPUR AIRPORT customer review : 23 April 2009 : by J Siebrand

Customer Rating : 1/5

Flew from KUL LCCT to Hanoi and KUL LCCT to MEL. The LCCT is a shambles! The security screening process for the checked in bags is tedious and incredibly slow. The checkin very slow and chaotic. LCCT is too small for the traffic going through and needs improvement. If possible avoid!

KLIA KUALA LUMPUR AIRPORT customer review : 15 April 2009 : by Kiran Param

Customer Rating : 4/5

Used both the LCCT terminal and KLIA recently. I feel that LCCT has improved a lot from the last time I used it in October 08. They have opened more immigration counters at arrival and the expansion work is about complete. It has always been a pleasure to use KLIA and they have maintained their very high standard now for many years. I hope that Sytrax would class the LCCT airport has a separate airport for reviews here. It is like classing LHR and LCY together!

KLIA KUALA LUMPUR AIRPORT customer review : 15 April 2009 : by K Wong

Customer Rating : 5/5

It's service is superb and the staff are friendly and helpful. I like the interior of the satellite terminal because it clean, spacious and extremely modern. It is almost impossible to get lost in KLIA because there are plenty of signs written very clearly in both English and Malay. I always fly back to Kuala Lumpur once every two years from Sydney and I hope KLIA keep up with the superb service and friendliness of the staff when I come back.

KLIA KUALA LUMPUR AIRPORT customer review : 26 March 2009 : by Ron Brown

Customer Rating : 1/5

Just flown from the Low Cost Terminal at KLIA and it must be one of the worst terminals in the world, it is a total shambles, dirty, badly signed filthy toilets, crowded with construction going on, gates were changed at a moments notice and as the TV screens were non op boarding was chaotic to say the least.

KLIA KUALA LUMPUR AIRPORT customer review : 13 March 2009 : by D Booth

Customer Rating : 4/5

This used to be my favourite airport in the region but the foreign passport immigration lines are getting beyond a joke. I can understand congestion building up now and then, but the last three times I used KLIA I had to stand in line for over half an hour. Yesterday half the available lines were for Malaysian passport holders and business/first passengers and these were completely deserted while hundreds of disgruntled arrivals had to follow a snaking queue to the remaining desks. If you are arriving economy class be prepared for a long wait.

KLIA KUALA LUMPUR AIRPORT customer review : 6 March 2009 : by D Selvadurai

Customer Rating : 5/5

LCCT should not be included in the reviews with KLIA. It's like rating Gatwick and Heathrow together. Good service all round, from checkin through to immigration and ditto for the return, immigration to baggage. Main point of contention is the shopping and the taxi touts. Will reserve my comments on LCCT as it is what you expect from a budget airline terminal.

KLIA KUALA LUMPUR AIRPORT customer review : 25 January 2009 : by Jean-Louis Vergaert

Customer Rating : 5/5

I have not seen better airport than KLIA: not too much walking, clean and aesthetic, fast custom's with business class separate lane on both in and out ways. The KLIA express train to the city center is the best, with porters at each end to help you with your luggage. It is miles above the Low Cost Terminal, but people complaining about it should understand that they get what they pay for.

KLIA KUALA LUMPUR AIRPORT customer review : 15 January 2009 : by James Johnson

Customer Rating : 2/5

Mistakenly flew into what I thought was KLIA but, in reality, was the LCCT terminal instead. As noted in a previous review, this should be classified as a separate airport altogether. Overcrowded, chaotic, terrible seating - the list goes on and on. KLIA is terrific and the great selling point for me has always been the ability to connect quickly with the train into KL. Arriving at LCCT wiped that option out! It took me 2 hours to get from the LCCT to the main airport and the train. Never again! The money saved on Air Asia (the major user at LCCT) is insignificant compared to the hassles. I am rating this as a separate airport from KLIA.

KLIA KUALA LUMPUR AIRPORT customer review : 1 December 2008 : by M Nordal

Customer Rating : 3/5

I have used KLIA several times and find it clean and efficient. But if you are departing from the main terminal building, you should do your shopping before passport control, since there are very few shops and places to eat inside. It is better at the satelite terminal, which accessible with the train, but the service level at the restaurants was nil. I went to two restaurants and tried to get the attention from the staff, but they ignored me completely!

KLIA KUALA LUMPUR AIRPORT customer review : 5 November 2008 : by S Srinivasan

Customer Rating : 4/5

Nice airport overall. Plenty of immigration and security lines available, so we were able to get in and out in 5 minutes or less (though granted, the airport was pretty well deserted for both our arrival and departure). For such a large airport, baggage service was also remarkably quick, and we were able to get to the KLIA Ekspres within about 20 minutes of landing. Signage for the most part was also good, so it was easy to find your way around. My main complaint is that most of the shopping is in the "satellite" international terminal, so if you have a flight departing from the main terminal (H and G gates), you have to lug your goodies back to the main terminal - which can be a pain if you've bought something heavy like liquor bottles. Also, rather annoyingly, you can't pay for KLIA Ekspres tickets with a credit card at the airport station.

KLIA KUALA LUMPUR AIRPORT customer review : 28 October 2008 : by J Drolet

Customer Rating : 4/5

Very clean & spacious. Staff helpful. I stayed at the Pan Pacific right by the airport & express check-in before going through customs was very convenient. Very pretty decor. Only complaint was that you can't check in for Cathay Pacific at kiosks as they don't have that option so I had to wait for the Cathay Pacific counter to open. The landscaping around the airport is very pretty as well.

KLIA KUALA LUMPUR AIRPORT customer review : 14 October 2008 : by Kiran Param

Customer Rating : 3/5

Used LCCT terminal for the first time on 4th October. Very overcrowded and lengthy immigration queues. However encountered no problems from check in to boarding. I think LCCT should be classed as a separate airport for reviews here.

KLIA KUALA LUMPUR AIRPORT customer review : 11 October 2008 : by D Boon

Customer Rating : 4/5

I have been using KLIA since it opened and it is always so clean. Unfortunately, on my last trip coming back to UK I was a little disappointed with the Noodles counter - we must have been there for 10-15 minutes before anybody even acknowledge that we were waiting to be served. I can understand the delay if the place was busy but it wasn't. There must be about 4 other people who were finishing their meal off. I was appalled to see how untidy the place was. All in all the place was chaotic, like a bomb had just hit it. I think the food factor is below the usual standard and there should be more counters promoting Malaysian products and hospitality.

KLIA KUALA LUMPUR AIRPORT customer review : 7 October 2008 : by Ian Jones

Customer Rating : 2/5

I found the KUL Main Terminal and LCCT are two different worlds. The Main Terminal is what one expects of a modern professional airport. Clean, effective, wide choice of food outlets and the KL Express train was excellent. I loved the idea of checking in for MY flights at KL Sentral and then just jumping on the KL Express to the Main Terminal for a small fee. On the other hand, the LCCT is a budget terminal, with limited food options, poor signage and basic transport facilities. When my famiily and I landed at LCCT (with Air Asia) we had to walk 400m across an open 35 degree C tarmac to wait in a queue that was forming outside the airconditioned building (under an iron awning). Not the best experience but this terminal was clearly being upgraded so it should improve.

KLIA KUALA LUMPUR AIRPORT customer review : 29 September 2008 : by S Liang

Customer Rating : 4/5

I pass through this airport at least 5 times a year. Sometimes I take Malaysia Airlines and sometimes Air Asia. KLIA main terminal is 5 Star - LCCT 3 Star (this terminal is temporary and a new "permanent" one would be completed in 2 years). If you fly with a low cost carrier in Malaysia, remember the affordable budget price you pay comes at the cost of comfort. So I would give KLIA 4 star overall.

KLIA KUALA LUMPUR AIRPORT customer review : 8 September 2008 : by A Newton

Customer Rating : 5/5

You can get into the city using the KL Ekspres train, which takes around 30 minutes. The airport is clean and staff helpful and courteous. Lots of choice for food. They have two terminals, the main terminal and a satelite terminal which there is a little train that takes you between the two in a matter of minutes. Check in was easy, the great thing was they open check in 8 hours before the flight.