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KLIA Kuala Lumpur Airport Passenger Reviews and KLIA Airport Traveller Reports



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KLIA KUALA LUMPUR AIRPORT customer review :  23 October 2014 by J Steinert    (Germany)

Rating : 10/10

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Recommended

One of the best! We were very satisfied with this airport. It was very modern and clean. It is quite big but still organized and you can find everything you need. You can get food all day. Some shops are closed later at night though. Food is not too expensive compared to other airports (especially Europe). You can find places to have naps and you still feel very safe. Once you arrive there, there is a special service, where the taxi driver can't rip you off but there is a counter where they calculate exactly what you have to pay for a certain distance. Other airports should do that too. Never seen anything like that anywhere before! We were very impressed.



KLIA KUALA LUMPUR AIRPORT customer review :  14 October 2014 by Rishad Patell    (India)

Rating : 7/10

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Recommended

Used KLIA to transit on my flight BOM-KUL-REP and back. Had a 4.5 hour wait on the way there and 3 hours on the way back. Landed at 7am and the airport was strangely empty. Very easy to use airport but seems to have little to do if transiting for a few hours. Shops were okay - the basics available and the eating options seemed all right. Would rather use BKK or SIN to transit as there is more to do there but all in all KUL is a pleasant enough airport.



KLIA KUALA LUMPUR AIRPORT customer review :  6 October 2014 by P D Berryman    (Australia)

Rating : 8/10

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Recommended

After transiting in KLIA2 twice this year - not many improvements have happened. I agree with the previous post adding, that dust build up, the odd paint job unfinished, and markings on the escalators from the tradesman or builder's. The terminal has a lack of greenery, plants would really make a difference to the ambience of the terminal. I'm sure as the airport budget improves, so will the furnishings etc.. more seating, travelators, information and directional signs, wouldn't go astray. The time it takes to walk to customs is a really long way, and a bit like a labyrinth, you have to go up to get down, and then walk some more. I think they have the domestic docking gates at the wrong side. The international gates should be closer to customs, and the retail district, for better and faster access, and efficiency for international and transiting passenger's. I'm sure this would encourage more passenger's to use the fabulous retail precinct, when on a time schedule between flights. Domestic passenger's will generally have more time to transit, opposed to international. KLIA2 is certainly ready for future passenger growth, I love the idea of a shopping mall inside the airport accessible to everyone.



KLIA KUALA LUMPUR AIRPORT customer review :  6 October 2014 by Kenneth Backhouse    (Australia)

Rating : 10/10

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Recommended

New budget terminal at KUL. Service was excellent - can be a long walk to boarding gates so give yourself a bit more time. wide range of food outlets ranging from self-serve, a la carte, local choices and fastfood. We used both terminals and had no problem with either.



KLIA KUALA LUMPUR AIRPORT customer review :  23 September 2014 by Kuhan Kandiah Chelvanathan    (Malaysia)

Rating : 4/10

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Recommended

The airport terminal (KLIA 1) is in need of a refurbishment. The airport now caters to almost 50 million passengers a year and yet little is done to improve and enhance to the terminal experience. KLIA 1 caters for 25 million passengers yet the toilets and surroundings are below average. Maintenance levels and customer service staff at this airport needs a lot of improvement and could do with proper training and sustainability. Check in agents and outlet staff are abrupt if not rude. Overhyped for its services, this airport needs a splashing new look and trained staff.



KLIA KUALA LUMPUR AIRPORT customer review :  15 September 2014 by Ahmed Nash    (Jordan)

Rating : 4/10

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Recommended

I first went to this airport in 2010 and I thought it was a superb airport. However my recent visit proved the opposite. The quality and surrounding of the airport is getting worse. There are not as many seats for waiting passengers, not to mention their bad condition (broken, torn cushion). The desks where airport staff check tickets are also very old with scratches here and there. The information screens are sometimes confusing, which codeshare airlines names are put together. A lot of stalls around the terminal are also irritating to the eyes.



KLIA KUALA LUMPUR AIRPORT customer review :  7 September 2014 by Liam Moulton    (Indonesia)

Rating : 8/10

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Recommended

I'm a frequent flier on both full service and budget airlines, though I try to avoid the latter. A major disadvantage of going with a budget airline apart from the lack of onboard amenities and punctuality is the low- cost terminals or airports from which they fly. I therefore expected a bare and plastic terminal with next to no amenities when I was on my way to KLIA2, which is used exclusively by budget airlines. How wrong I was. In all my years of flying I have never been so pleasantly surprised with an airport. The duty free shops and various cafes and restaurants on offer was excellent and better than most full-service airports from which I have flown. Also the terminal was so clean. In fact based on this experience, the only airports I would say are better than KLIA2 are Singapore, Hong Kong and Amsterdam Schiphol though in fairness they are mainly for full-service airlines. How KLIA2 heaps shame on many full-service hubs like Beijing, Manila, Jakarta, Paris Charles de Gaulle, Shanghai Pudong and Heathrow. Also public transport links are excellent for both efficiency and value for money. My only criticisms of this airport are the lack of travellators in such a large terminal building, which could pose problems if someone was in a rush, and the fact I had to go through security twice, once right after immigration and then again before I went to pier P to catch my flight to Jakarta. Nevertheless I will not think twice about using KLIA2 again and I assume that KLIA's main and satellite buildings must be impeccable as they cater to full-service airlines.



KLIA KUALA LUMPUR AIRPORT customer review :  7 September 2014 by K Williams    (Malaysia)

Rating : 0/10

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Recommended

KLIA2 is the most annoying airport I've been to considering its brand new. Its clear from the ground up KLIA2 is riddled with incompetence and flaws in design and execution. On departure you have a long walk through a shopping mall, then after passport control a you have a long walk before you reach your gate. No exaggeration that the walking seems to go on forever. With hardly any travelators, younger or especially older travellers will struggle. The Skybridge. Its utterly pointless adding nothing apart from extending the length of time it takes to reach your gate! Only 1 travelator which looks like only a mere afterthought. KLIA2 has bottlenecks everywhere both on departure and on arrival, it makes for a very long slow walk and frustrating experience! Sadly even the quality of workmanship is laughable, the finish of the whole place looks cheap because materials are low cost and plus in only a 3 months are in need of maintenance. Avoid.



KLIA KUALA LUMPUR AIRPORT customer review :  27 August 2014 by A Stenholm    (UK)

Rating : 3/10

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Recommended

Am starting to hate this place. Where is the seating for transit passengers? Signage is below par, toilets not great, loads of ludicrous high end shops with no customers. A stupid confusing layout. The Japanese architect obviously hasn't a clue about circulation and passenger comfort. The design might have looked good on the back of a fag packet before he handed it down to his minions but it's all a load of unconsidered nonsense. The stupid jungle in the middle which was close should be cleared and given over to passenger amenities like at Singapore. Yes it has free wifi, though is bit patchy and it has nice high ceilings. Big deal! Give me Singapore any day. Having to spend six hours here will certainly influence my next use of airline to come this way in the world.



KLIA KUALA LUMPUR AIRPORT customer review :  8 August 2014 by Mike Whitehouse    (UK)

Rating : 5/10

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Recommended

Terminal 2. Whilst the terminal is still new (May 2014) and possibly experiencing teething problems, it is annoying that we (a party of 6) used it last weekend the baggage belts has stopped working at check-in. The check-in clerk said that she much preferred the old terminal! It is also very annoying that, having checked in online at some inconvenience, the queues at 'baggage drop' were enormous whilst the check-in desk has no queue at all!



KLIA KUALA LUMPUR AIRPORT customer review :  21 July 2014 by K Mukherjee    (India)

Rating : 4/10

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Recommended

We transited KLIA2 flying Air Asia to and from Singapore on way to Kolkata. Its one big empty space really with nothing in there really barring a couple of F&B outlets selling bad coffee, pharmacy/departmental stores, a 'do not enter' smoking room (but lots of passengers inside anyway), and toilets. They don't seem to have thought this one out because they make you walk a lot, then subject you to x-ray and security check twice (once downstairs and then upstairs), and you actually land at a place 50 meters away from where you started from in the first place - completely insane. What's so ironic was all coming in to KLIA2 from both ends, the AirAsia magazine was going on about the retail and entertainment options available at KLIA2. Of course, there might be a lot but only after you cross Malaysian immigration. Better than LCCT it well might be (in some time to come).



KLIA KUALA LUMPUR AIRPORT customer review :  19 June 2014 by J Ahmad    (Malaysia)

Rating : 7/10

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Recommended

Flew a domestic AirAsia flight from the spanking new KLIA2 in the evening. Took the ERL from KL Sentral and arrived at the airport just after half an hour, avoiding the peak hour traffic. Once you step out of the train station you enter the gateway at KLIA2 complex. It's really a public shopping mall within the airport, and there's many to do and eat. Walk two floors up and you enter the Main Terminal Building where the check-in kiosks and desks are located. Looks brilliant at first sight, but then at peak hours you'd get a feel that there's just too much retail and food and beverages cramped into this area. Security was a breeze and was cleared within 5 minutes. Domestic airside however is a different story. Limited choices of food and beverages and even the available outlets are just far too expensive for the ordinary traveller (bare in mind this is a low cost carrier terminal where majority of passengers would be budget customers). Do have something to eat before going airside if you're early for your flight. Our gate was at the west end of the terminal, where it is really quiet and a good place to take a quick nap. There's a smoking lounge available and it didn't feel uncomfortable at all. Although considered one of the nearest gates, it took me a good 15 mins walking to get there. Spare some time on this. I advise the elderly or the disabled to get assistance on getting to your gate. Overall experience at the airport was good. Much better than the previous LCCT. This terminal is well integrated, and way more comfortable. The terminal can match the quality of the KLIA1. However after just over a month of operations there are already signs of deterioration, missing screws from FIDS stands, damaged signs, paint of walls fading etc. are just a few examples. It would be a shame if this RM4 billion facility can't live up to its price tag due to poor maintenance.



KLIA KUALA LUMPUR AIRPORT customer review :  19 June 2014 by Marcus Boehm    (Australia)

Rating : 5/10

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Recommended

KLIA2: Not enough signage. I followed the crowd, thankfully they knew where they were going. Long walks required. Unremarkable shopping.



KLIA KUALA LUMPUR AIRPORT customer review :  19 June 2014 by M Boehm    (Australia)

Rating : 5/10

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Recommended

Staff pleasant, poor range of food outlets. Little entertainment while waiting.



KLIA KUALA LUMPUR AIRPORT customer review :  5 June 2014 by Edzhar Razali    (Malaysia)

Rating : 8/10

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Recommended

A lots of negative comments actually referred to LCCT (belongs to Air Asia), but KLIA is one of the best airports in the world, easy access, friendly ground staff, very helpful. Variety of restaurants and cafes, though the price is quite expensive for locals, but for international visitors is quite ok. Queue at the immigrations is quite fast and it goes with the baggage claim too. Overall it was a nice airport.



KLIA KUALA LUMPUR AIRPORT customer review :  30 May 2014 by B Vincent    (Australia)

Rating : 5/10

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Recommended

I transited KLIA2 twice in the last 2 weeks, so I can only comment on airside facilities. While KLIA is all stainless steel and glass, KLIA2 is more white paint and glass. It's set up for much better comfort than the old LCCT terminal, but unfortunately it's just not ready yet - there are very few useful facilities for transit passengers at the moment, food options in the transit area are limited to MacDonalds and Gloria Jeans, no bar, no massage, almost no ATMs, limited duty free, there are a couple of lounges but one shuts long before the last flight and the other is very remote and has no showers. Long walks to and from the gates with few travelators. Wrongly the toilets are already smelly, and I encountered a broken-in-half toilet seat. Sure it's early days but I do wonder if it will improve from here or continue to slide.



KLIA KUALA LUMPUR AIRPORT customer review :  26 May 2014 by D Egginton    (Indonesia)

Rating : 5/10

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Recommended

Arrived on time from Denpasar and caught the aerotrain to immigration and the baggage hall.No ques either arriving or departing for immigration. Easy check in at the Malaysian desks. Baggage arrived around 10 mins and easy sign posting for the KL express train into the City. Departing is another story. Most airports now seem to prefer high end duty free shops to passenger comfort. I caught the aero train to the other terminal as this has more choice of places to eat etc. The toilets were not clean at all and you could tell people had been smoking in them. Saw many passengers looking for customer assistance and if there was any they hid well.



KLIA KUALA LUMPUR AIRPORT customer review :  20 May 2014 by Bwen Yin    (Malaysia)

Rating : 1/10

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Recommended

A friend of mine landed from a flight from Abu Dhabi at 2200hrs local time. Aerotrain connecting the satellite terminal to the main terminal was down and there were no signages as to where to connect ourselves to the main terminal to clear immigration and baggage claims. Instead it was by word of mouth from the other passengers that the terminal buses were to ferry us across. To our dismay they only had 2 serviceable buses. And there was a mock of passengers unable to alight them as they were packed full. Even the bus doors were unable to close. As impatience grew in lieu of passengers rushing for their connecting flight and more poured in, my friend was stuck there for more than 45 mins. There were no airport authorities at sight. Passengers at the bus stop was already pouring into the tarmac, which dwells the question of airport security? Clearly this shows no part in monitoring security for such an incident and the airport authorities were clearly incapable of manning such a scenario. There were times the aerotrain was down and thus this may not be the first time they have to endure such a challenge. When the train was serviceable after 50 mins, the long queue took up. But nobody inform some poor lads at the bus stop area that the terminal bus service was terminated! And the baggage collection had no signage on where / which carousel to collect from.



KLIA KUALA LUMPUR AIRPORT customer review :  13 May 2014 by L Sharp    (Australia)

Rating : 0/10

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Recommended

I was in the Low cost terminal with AirAsia and it was my worst airport terminal in the world. Nothing to do in the airport, hardly any food options.



KLIA KUALA LUMPUR AIRPORT customer review :  12 May 2014 by J Croozin    (Malaysia)

Rating : 6/10

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Recommended

KLIA2. Obviously rushed into service after the schedule delays and not properly cleaned post construction. A very inefficient use of space and as usual the focus is on retail, not passenger comfort and amenity. There were some long narrow ramps after the aerobridge which should be at least a meter wider. I had to change levels about 5 times and walk nearly a kilometre from the gate to immigration; very poor design. Someone sack the architect of this place. Signage needs improving with lots of A4 paper signs pasted to cover the shortcomings, but since the place is only a week old I'll give them the benefit of doubt and assume they will fix this. Baggage reclaim was slow, but again this airport is still in the teething stage so it should improve. The huge plus over the old, terrible, LCCT is that you can catch the KLIA express into Sentral (via KLIA) and not have to deal with the lousy taxi service or schlep in a poor old bus to KLIA to catch the train. This is a huge plus for regular users. I was arriving and have yet to use this place to depart, but the F&B outlets seemed plentiful and it's almost like a shopping centre if you feel the need to buy some new shoes just before your flight. All in all a big improvement over the abysmal LCCT but the layout and design is disappointing.



KLIA KUALA LUMPUR AIRPORT customer review :  12 May 2014 by J Croozin    (Malaysia)

Rating : 5/10

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Recommended

I am a frequent user of KLIA. The airport is OK but could be a whole lot better. The usual temptation for airports to prioritise income from rents over the smooth movement of passengers has prevailed. Many of the corridors in the satellite terminal have become narrow passageways because shops have been plonked in the middle of them. I'm sure the designers didn't intend it this way and it really grates on me that space and convenience for the users is sacrificed at the altar of the almighty ringgit. Add to this the propensity for people to shuffle three abreast in these narrow spaces and you have a number of unnecessary choke points. F&B outlets are plentiful but expensive and the airline lounges are generally pretty average. There are few places to sit in the terminal unless you're spending money (by design?) and the sanitation in the restrooms is not great, although miles ahead of the disgraceful LCCT (thankfully now superseded by KLIA2) Taxi services, like elsewhere in Malaysia, are terrible and the access roads in the arrivals and departure areas are chaos with double parking in no standing zones the norm. Use the KLIA express train and forget the taxis.



KLIA KUALA LUMPUR AIRPORT customer review :  11 May 2014 by Mickael Chia    (Malaysia)

Rating : 7/10

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Recommended

KLIA2 on opening day. Feared the worst. Booked shuttle from hotel to make sure I got there right. Arrived early. Everything went fine. Temporary helpers every where to assist. Check-in was smooth. Immigration Q only 8 pax long. Kudos to AirAsia and MAHB. However some improvements possible. Have small trolleys airside. Signage at more locations. Don't like the non-intuitive layout, too much walking, unclear where-to next - but these too late to change.



KLIA KUALA LUMPUR AIRPORT customer review :  6 May 2014 by B Bartlett    (Australia)

Rating : 0/10

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Recommended

Air Asia terminal is filthy. There is one toilet block that has thousands of people through it daily. The filth and smell is unbelievable. Ladies exiting the toilets had their mouth covered. Air Asia get your act together and clean the place up. The terminal is also in a poor state and dirty. The cleaners were standing around talking and doing nothing. The food is terrible as well. I have travelled many airports and this is the worst.



KLIA KUALA LUMPUR AIRPORT customer review :  14 April 2014 by Joey Isaac    (UK)

Rating : 10/10

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Recommended

Great surrounding of the airport, the atmosphere is relaxing. Airport staff were so friendly. Directions sign inside the terminal is near-perfect. Toilet cleanliness is ok, but can be better. Waiting seat inside the terminal should be added more, now seems not enough especially during peak time. Lots of restaurants to be chosen. Waiting time at check in counter is exceptional. Overall this airport is outstanding.



KLIA KUALA LUMPUR AIRPORT customer review :  7 April 2014 by Hijaz Hasnam    (Malaysia)

Rating : 9/10

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Recommended

The wide open spaces and the high ceilings are both a psychological relief after a long a flight and an architectural wonder. The choices are shops are decent. The choices of cafes and restaurants are decent but somehow scattered around the airport. The food court is a bit hidden and mostly visited by airport staff looking for a cheap meal. Toilets are OK, cleanliness of them toilets should be better. Wifi is OK, a few computer terminals would be greatly appreciated. What I find exasperating is that the waiting area at the piers are closed until 30 minutes or so before the flight. The departure area also lacks seats despite ample space.



KLIA KUALA LUMPUR AIRPORT customer review :  31 March 2014 by T Sworn    (UK)

Rating : 0/10

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Recommended

LCCT is a miserable, dirty, worn out and disorganised place. There is no flow of process and people wander around not knowing. The immigration is slow, the queues are long. Even Starbucks is dirty and old. This airport brings shame to Malaysia. The sooner it closes the better.



KLIA KUALA LUMPUR AIRPORT customer review :  28 March 2014 by Robert Jan van Pelt    (Malaysia)

Rating : 4/10

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Recommended

Probably due to the recent dramatic events with MH370 security checks have doubled at KLIA. Problem is that there isn't any more staff so many empty counters at immigration. We are queuing at the premier lane and it will probably take us 45 mins to clear immigration, just in time to board the flight. We might have been in serious trouble if we would have had to use the regular immigration counters. So it's certainly wise to allow yourself 1 hour to pass immigration at KLIA now., it's a pity as facilities at KLIA are nice but you'll probably have no time left for coffee or shopping.



KLIA KUALA LUMPUR AIRPORT customer review :  28 March 2014 by Hijaz Kamal Hasnan    (Malaysia)

Rating : 8/10

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Recommended

Used the bus service to KLIA which was cheap and took 40 minutes. The bus stop at KLIA was OK, no problems, sadly the escalator to the next level was not functioning. Some signs have flickering lights. As usual, the steely and grey and cavernous KLIA was reassuring, there were not many seats. KLIA does have alot of space for more comfortable seating areas, learn from Changi. The shops seem inviting enough to warrant some window shopping, there is a food court with cheap food but its is so hidden I doubt many first timers at KLIA know its there. Despite having used this airport frequently, never seem to know where the smoking area is. Checking in was ok. Immigration was a breeze, was one hour early for the flight so went to the gate, what I didn't like is that the waiting area is closed until 30 minutes before the flight. Many passengers came early and there were not enough seats. Overall the facilities of KLIA are pretty good, but the management and customer service is non existent.



KLIA KUALA LUMPUR AIRPORT customer review :  21 March 2014 by O Dominic    (Australia)

Rating : 8/10

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Recommended

I'm hoping all the bad reviews are for the LCCT because surely the main terminal is one of the better ones in SE Asia. Even with extra security and immigration checks due to MH370, all queues moved quickly and the staff were very friendly. Even the gate security checks, although poorly designed like most airports, were still pretty painless. Plenty of facilities and easy to get around. Biggest gripe was that the airport's free wifi seemed to not be working properly, although I was able to use the free wifi offered by a cafe.



KLIA KUALA LUMPUR AIRPORT customer review :  18 March 2014 by Aizu Dean    (Japan)

Rating : 1/10

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Recommended

I use the airport just because my family lives in Malaysia but the extreme inefficiencies in the usage of space and overkilling hand baggage checks really gets on my nerve, every time. Somebody might've made some millions selling those metal sensors for each available gate but on the contrary it really shows how fragile the security system can be between custom clearance and the gates. How are we the passengers to feel safe with all these extra checks? Moreover, even if it is necessary, all the seats at the gates are inside the glass barriers. I really don't understand why these gallery of seats are only for show and we the passengers need to stand (or sit on the floor for some) waiting for the gates to be opened and be directly instructed to board the plane. This is clearly a management problem.



KLIA KUALA LUMPUR AIRPORT customer review :  10 March 2014 by Debra Briggs    (Australia)

Rating : 0/10

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Recommended

LCCT. This airport is awful. There appears to be only one toilet facility and this is extremely busy and filthy. No toilet paper, so ladies, make sure you have tissues with you. Food area is poor and seating very uncomfortable. We arrived from Thailand with AirAsia and had to wait over an hour to get through the one and only scanner to enter the airport. After enduring a 5 hour wait we purchased 2 bottles of water from one of the shops in the terminal. Travellers who are leaving from T14 beware, you are not allowed to take the water through. Even though we had just purchased it, the water was confiscated and thrown in the bin. A long walk across the hot smoggy airport to reach our plane. Yes, I understand that this is the low cost option, however I found this to be the dirtiest and most unfriendly airport that I have ever had to use.



KLIA KUALA LUMPUR AIRPORT customer review :  10 February 2014 by Stephanie Mckinley    (Australia)

Rating : 0/10

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Recommended

Arrived into KLIA at 3 am from Sydney. We had a 6 hour stop over on way to HK. KLIA is a totally different set up. Very spread out for shops and eateries. This really didn't bother me as such, but there doesn't seem to be enough seating for passengers. I did like the free internet access and the chairs set up around the televisions so passengers could nap. I found retail terminal staff rude and as much as I'm an upbeat person and really value our service industry staff, I was disappointed by seemingly everyone's attitude in thus airport. The cleanliness is an entirely different story. I was appalled at the state of the toilets, they were below human standards of sanitation. We visited several toilet blocks and found them all similar. Shape up KLIA the Western Tourist has demands and simple hygiene should be an absolute given, a lot of other International airports are meeting their guests needs. Follow suit. I won't be visiting again and therefor that reflects on your national carrier which I found very good.



KLIA KUALA LUMPUR AIRPORT customer review :  30 January 2014 by M Lau    (Australia)

Rating : 8/10

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Recommended

For some reasons, I find KLIA quite pleasant for weary passengers, like myself. It has the comfortable ambience and its high ceiling really added to the whole relaxing atmosphere. I like the free Wifi which is not provided in other major airports in Australia. Eateries are pretty standard in comparison with other major international airports although I am finding the price a little expensive for Malaysians. Yes, it does not have the reputation of Singapore Changi but it is after all a very good airport.



KLIA KUALA LUMPUR AIRPORT customer review :  28 January 2014 by Marina Kuzmin    (Australia)

Rating : 0/10

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Recommended

Took me 1.5 hours to get to transit area. There were no lines, it was such a mess, and after an hour staff tried to organize. Toilets always packed with people and are dirty, could not find much to eat. Never again!



KLIA KUALA LUMPUR AIRPORT customer review :  24 January 2014 by D Wilsson    (Australia)

Rating : 0/10

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Recommended

The LCCT is an absolute disgrace. It is nothing more than a cattle yard with the dirtiest toilets ever and smug looking staff who I assume are the cleaners standing doing nothing about it. The food was terrible - could not even eat it and choices below standard for an international airport. The staff were unhelpful, rude and unprofessional. Low cost travel should not mean being treated so disrespectfully. For this reason I will not fly AirAsia again nor any airline that transits in KL. The over the top security and scanning is unbelievable for a transit lounge and being herded into a glass enclosure with no facilities at all an hour prior to departure is no fun, especially when the flight is delayed. Disgraceful place.



KLIA KUALA LUMPUR AIRPORT customer review :  31 December 2013 by John Piken    (Sweden)

Rating : 0/10

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Recommended

LCCT terminal. By far in any standards the worst airport terminal in the world. Signage is non existent and after landing you walk around the airport terminal outside beside airplanes so to get in, into the terminal. The most disrespectful treatment of passengers starts here, queues to immigration are mind-blowing. Took 2 hours to get through and once you reach the counter it takes 20 seconds to get a stamp, this makes you wonder what is taking the time? Could be that one immigration booth is constantly chit chatting with each other, or another one having lunch during work time. Also there were only half of the booths open. No aircon so with 1000 passengers and 2 hrs you will feel dirty as ever upon arrival to Kuala Lumpur. After immigration, finding a taxi or bus is a joke, again no sign. No taxi will run you on meter if you are tourist adding insult even more. This terminal is a joke to mankind and an example of how low one can go.



KLIA KUALA LUMPUR AIRPORT customer review :  29 December 2013 by N Althaus    (Australia)

Rating : 1/10

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Recommended

LCCT. I would have to say that this would have to be the worst airline terminal that I have ever used. On arrival from Penang to KL the signage and directions were non existent to the point where half of the passengers on a local flight ended up in International Arrivals instead of Domestic Arrivals. A group of us were trying to get directions on how to get back to domestic and the ground staff were all but useless - usual advice received was just keep walking. The trouble was we did not even know if we were headed in the right direction. After finally sorting ourselves out I then proceeded to International Departures. I have to say that this terminal does not have one redeeming feature. I had a 4 hour wait - the food choices were poor and I asked if there was food once I checked through Customs and Immigration and was told no - so had something and then proceeded through Customs etc and then found that there were places to eat inside. This terminal is enough to put me off flying Low Cost Carriers into KL.



KLIA KUALA LUMPUR AIRPORT customer review :  20 December 2013 by C Lim    (Malaysia)

Rating : 4/10

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Recommended

Dirty and wet toilets. Not enough luggage trolleys at baggage carousel. Extremely poor airport limousine service. Not friendly and informative staff. Extremely slow baggage handling system. Long check-in queues.



KLIA KUALA LUMPUR AIRPORT customer review :  5 December 2013 by Lee Cheng Jun    (Singapore)

Rating : 2/10

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Recommended

Flown to KLIA recently and I was utterly disappointed by what they have to offer me. Firstly, the aerotrain has no announcement that the doors are closing or where are we heading, it just zooms off. The terminal was not very crowded when I first arrived and the airport staff are not that friendly and welcoming. There was a long queue to get the tickets on the KLIA Express and in my opinion, they should get more staff to work on the sales of the KLIA Express tickets. Once again, not much to complain about the arriving journey at KLIA. The departing journey from KLIA was a horrible journey. Check in was slow even though I had checked in online but forgotten to print my boarding pass which will let me bypass immigration and go straight to the gate. Secondly, I was quite unlucky to get a queue with only 1 immigration officer while others have two, I have spent a total of 30 minutes just to get through the immigration which is a lot compared to other international airports. I was also almost late for my flight. The immigration officers had grumpy looks on their faces. The terminal is not well lit and in my opinion they have chosen the wrong lighting colours. The KLIA Express trains are showing their age and have water dripping from the ceilings. The route from Singapore to Kuala Lumpur has a wide range of transport options. I may not fly to Kuala Lumpur from Singapore again as KLIA has gave me a very negative experience.



KLIA KUALA LUMPUR AIRPORT customer review :  29 October 2013 by Fakhrul Ashik    (UAE)

Rating : 10/10

Queuing

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Facilities

Recommended

It was a wonderful airport. I felt like I was the middle of tropical forest because of the green effect surrounding the airport. The design of the roof is great. KLIA is so worth it. KLIA2 is even more because although it's just a low-cost terminal, I feel like I am in an international airport. Very clean. The officers are friendly with tourists. The police officers could communicate with us.



KLIA KUALA LUMPUR AIRPORT customer review :  24 October 2013 by Rohit Thukral    (USA)

Rating : 0/10

Queuing

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Facilities

Recommended

I flew Air Asia recently via KL and was in transit for 5 hours - an experience I will not repeat. To be fair the airline has its own terminal so this review relates to that one. The Air Asia terminal has no transit facilities - so you need to enter Malaysia and then exit via Immigration. So be sure you have a visa if you need one. You can only check in for your continuing flight about 2 hours before departure and there are few facilities available before you get to the departure gates (after immigration). There are very few chairs and the crowds are huge so don't expect to find a place to sit. The air conditioning hardly works and KL is a hot tropical city. Its less comfortable than most Greyhound bus stops in the US, in fact its the worst air terminal I have ever had to go through. Availability of food or drink in the check-in area is very limited. Bathrooms are dirty and several facilities are broken. This is an awful terminal in almost every respect - so I won't go on and on. Don't transit through this airport if you can help it and avoid flying Air Asia.



KLIA KUALA LUMPUR AIRPORT customer review :  23 October 2013 by Alpana Keertikar    (Singapore)

Rating : 0/10

Queuing

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Recommended

We travelled by Air Asia from Kansai to Singapore on 12th/13th Oct and had a transit in KL LCCT. If there is a worse airport than KL LCCT, I have yet to see it. Filthy toilets, dirty seats, forget aerobridge not even a shuttle to and from airplane, lazy staff at immigration and overpriced shops. After a wonderful Japan trip, this was a nightmare. Really surprised how the domestic travelers don't take their airport authority to task. We are never again going to take any airline which has a stopover at KL LCCT.



KLIA KUALA LUMPUR AIRPORT customer review :  23 October 2013 by K Sin    (Australia)

Rating : 0/10

Queuing

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Facilities

Recommended

Since around late August or early September 2013 Malaysian Airlines has adopted the policy of having all international check-in happen at row C at the KLIA. What it does is cause a huge line to form from row C right through to row G. This happens from between 06.50hrs to about 08.30hrs every morning. Travellers become very agitated and very fearful of missing their flights because of the long queues. Most importantly, there are no Malaysia Airlines staff to help explain or assist passengers who are confused by this new system. Thick skinned clients cut queues and no Malaysian Airlines staff are there to help pacify the crowds. This is a very bad experience for any first time passenger with Malaysian Airlines or KLIA. Whilst one can understand the cost saving that happens with consolidating to only one row for check in of all international passengers, the disinformation or rather the non existence of Malaysia Airlines staff to help soothe the nerves of the passengers is most unprofessional and shows a complete lack of customer service by the airline. It also makes the airport experience start on a very tense note. I have flown this airline for over 26 years now and this is a low point in the airline's airport check in experience. I do hope that Malaysia Airlines will at least put staff to help manage the long queue at row C and soothe passengers' nerves.



KLIA KUALA LUMPUR AIRPORT customer review :  14 October 2013 by S Amaya    (Australia)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

KLIA: Quick passport clearance and baggage claim, reasonably clean airport, big with a lot to do if you are transiting. LCCT Crowded, nowhere to sit, dirty (the toilets), not much to do if in transit. But you get what you pay for.



KLIA KUALA LUMPUR AIRPORT customer review :  1 October 2013 by H Yaacob    (Singapore)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

KLIA used to feel like a modern airport. Unfortunately, the airport has been under-maintained and it's beginning to show it's age. First up the Aerotrain system had no announcements. Several monitors next to the platform were dead. Trains looked old and tired. This was not the case before. It seems as if they've not bothered to repair the PA system. There were no queues at immigration but the area has poor and illogical signage. They gave warnings on Taxi touts before the immigration counters without little information on Foreign or Malaysian passport lines until we got to the counters. There were no lines and all counters were open so that they've improved the well-known KLIA passport lines. Then you're squeezed into a small hallway with small monitors detailing the carousels assigned. Upon exit, booths for rental cars and airport taxis are cluttered and strewn about. The airport taxi counter has long lines forming blocking the exit. When you exit, surprisingly there are other taxi booths, all empty. On the way back, we were assigned the last check in row which was did not have enough space to accommodate the crowds. Not to mention the oversized check-in portal was also located there creating a huge bottleneck. There were 3 flights being checked in at the same time for our row. We were shoved around because the airport staff needed to put up queue barriers to check in an Oman Air flight at the counters next to ours when there was a line already forming for that flight. They took their own time. Shops are worthless because they're either too expensive or are just uninteresting. Eating places haven't changed since three years ago and were terribly disappointing. Seating is terribly inadequate. Several seats were dirty and rusty and not to mention had come lose meaning that they were not in a straight line and were strewn about. Shops are disorganized and are cluttered around resulting in inefficient floor use and various bottlenecks. Trash cans are overflowing and some had their lids broken resulting in trash on the floor. Not a good experience. Departing and Arriving from SIN (a very well kept airport), you can definitely see the difference, ironic because we departed from SIN T1 which is at least a decade older than KLIA. Goes to show KLIA's management needs to buck up.



KLIA KUALA LUMPUR AIRPORT customer review :  26 September 2013 by G Marsh    (UK)

Rating : 4/10

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Recommended

Nice, bright if somewhat confusing. Little help from signage and totally rude and disgraceful attitude of the person on the transfer information desk. Had I been a manager there I would have dismissed the young lady instantly due to her rude and unhelpful manner. A smile does not cost anything. The shops are disorganised and all over the place. I did not think it was a very user friendly airport at all. The smoking room is rank and filthy. The toilets were just acceptable. It looks a nice new terminal but some of the staff need some customer skill training. Very disappointed with this airport. The inter terminal transit train is not sign-posted very well Although the general direction is indicated it does not tell you that it is on a lower floor and how to get there.



KLIA KUALA LUMPUR AIRPORT customer review :  28 August 2013 by A McNicol    (Australia)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

LCCT review only. This facility is a disgrace to Malaysia that is otherwise a joy to visit. Over two hours in the immigration queue on a Saturday afternoon with minimal air-conditioning. Then another queue at the taxi counter and a massive walk past the domestic terminal to the almost unsigned and disorganized taxi rank. On departure the terminal is average, nothing notable but it functions acceptably and hence the overall fair rating. This was so bad that I will reconsider using a carrier that lands at the LCCT. A real pity because the main KLIA is a lovely airport facility, nowhere else in Asia does "low cost" mean "appalling".



KLIA KUALA LUMPUR AIRPORT customer review :  28 August 2013 by Azlan Hashim    (Malaysia)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

There was a long queue at the online drop off luggage area for my flight to Istanbul on 21st August. However, those check-in agents were able to clear the queue pretty quickly. The gentleman at the counter was polite and helpful. Most of the duty free outlets were closed by midnight but there were several of them were willing to extend for the last minute customer. In general, the airport is clean and majority of the staff were friendly. Again, those MH staff at the departure gate were helpful and polite when handling the busy flight that evening.



KLIA KUALA LUMPUR AIRPORT customer review :  19 August 2013 by C Kupper    (Malaysia)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Modern facilities that do not always work. Staff were unfriendly. Proof that a "new" building does not guarantee a good airport. On top, the generous layout of the airport is clogged with medium range shops and outlets. Sad.



KLIA KUALA LUMPUR AIRPORT customer review :  12 August 2013 by Y Ren    (Australia)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

LCCT. It was my worst airport experience by far. First time flying AirAsia but probably the last time. It was nightmare. The whole terminal was chaotic. It felt and smelt like a fish market. Overcrowded, disorganised and not enough signs. You need to go through scanning for your luggage first, then check in counters. It was so disorganised. Nothing at waiting area, not enough seats and dining options and very dirty. Then you will have a long march to the aircraft. Landing experience is not much better. First long march with no signs. Once you are outside the shed, another chaotic parking and pick up experience. Our hotel car could not find us and did couple of laps around the airport, we had to drag our luggage from one line to another. I would not recommend LCCT to anybody.



KLIA KUALA LUMPUR AIRPORT customer review :  8 August 2013 by Adree Farhan bin Adam    (Malaysia)

Rating : 10/10

Queuing

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Facilities

Recommended

Nice airport design and interior. Very clean. Fast check in.



KLIA KUALA LUMPUR AIRPORT customer review :  5 August 2013 by Mark Ah Yee    (Australia)

Rating : 10/10

Queuing

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Facilities

Recommended

KLIA works very well for entry and exit. I found it very easy to get through after landing, everything well marked and plenty of signs, the skytrain to main terminal was very efficient and the hook up to the KLIA Express and 25 minutes into central KL was brilliant. Try doing this at Sydney or Melbourne!



KLIA KUALA LUMPUR AIRPORT customer review :  2 August 2013 by Patrick Lee    (Hong Kong)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Huge airport with great facilities. The toilets is clean and the airport staff are nice. Look forward to visit KLIA again in future.



KLIA KUALA LUMPUR AIRPORT customer review :  21 July 2013 by E Provan    (Australia)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

LCCT: Very basic airport. Immigration is pretty slow and isn't very clean. Although, not bad for a budget terminal.



KLIA KUALA LUMPUR AIRPORT customer review :  21 July 2013 by Simon Chinn    (UK)

Rating : 2/10

Queuing

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Facilities

Recommended

LCCT: Miserable facilities, grossly over subscribed passenger numbers, this airport is the definition of cattle class travel. You pay little, you receive little. Travel via KLIA if possible.



KLIA KUALA LUMPUR AIRPORT customer review :  18 July 2013 by Gerry Clarke    (UK)

Rating : 2/10

Queuing

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Facilities

Recommended

Too many designer shops and expensive restaurants. It really says something when burger king is the only place with people in it. And as it's the only reasonably priced place to eat the queues were crazy. Also you have to walk to the gate to find a decent amount of seating. Not impressed with the airport facilities at all.



KLIA KUALA LUMPUR AIRPORT customer review :  1 July 2013 by Halfdan Faber    (USA)

Rating : 1/10

Queuing

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Facilities

Recommended

I arrived 8 hours before departure only to find out that you can only check in for international flights 3 hours before departure. The public departure area is very crowded and with few seats. It looks like the secure area is almost empty. The airport management must be out of their minds; what a waste of facility and shopping space/time to have 60% prevented to go past security.



KLIA KUALA LUMPUR AIRPORT customer review :  25 June 2013 by Chin Yee Meng    (Malaysia)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Visited on 18 June afternoon and returned on 21 June. From check-in until immigration, no queue at all. All going very smoothly. Boarding gate at G8, which means no need to take a aerotrain to the satellite terminal. The entire atmosphere were quiet and not many people at that times. Back on 21 June, arrived at gate G10, the entire terminal was very quiet. Very impressed with the cleanliness and free wifi.



KLIA KUALA LUMPUR AIRPORT customer review :  25 June 2013 by D Brown    (UK)

Rating : 6/10

Queuing

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Facilities

Recommended

Efficient airport, our flight outbound was delayed and we had only 45 minutes to transfer but both passengers and baggage made it. We were transferring Intl to Intl - cannot comment on Intl - domestic time scales. 4 Hours to kill on return, found to be very expensive in duty free shopping. Used one of the lounges which was very hot and filled with screaming children - so ended up back in the terminal to try and find a quiet spot. Aircraft loading and gates are quick and efficient.



KLIA KUALA LUMPUR AIRPORT customer review :  22 June 2013 by John Chai    (Singapore)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

KLIA is a good place to transit in, very clear signage and the Aerotrain was fast and efficient to transport you between the satellite terminal and main terminal. Terminal and boarding gates were clean but KLIA definitely has to improve on its toilets. Toilets need to be of similar standard like Changi because the toilets in KLIA looked very 2 star and not 4 star. But still usable. Overall a very good place to transit in, ambience and atmosphere very similar to Changi with free Internet.



KLIA KUALA LUMPUR AIRPORT customer review :  22 June 2013 by Y Wong    (Singapore)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Disappointed with KLIA. Had to wait 3 hours for transit at KLIA and was disappointed by the poor service, shopping and restaurant choices available. We had to take the aerotrain to the satellite terminal to look for more choices. Restaurants were over-priced and when we finally settled on a noodle restaurant, it took 30 minutes for 2 bowls of curry noodles to be served, because they forgot our orders. Not a word of apology too. Airport staff were sitting down, chatting, playing with phones and occupying seats on the aerotrain while passengers with children had to stand. Toilet seats and floor were wet while the cleaning staff was standing at the entrance eyeing people entering and leaving the toilets. Nobody greeted or acknowledged our presence when we enter or leave a store. It's my first time transiting at this airport, and if given a choice, I would rather not use it again.



KLIA KUALA LUMPUR AIRPORT customer review :  21 June 2013 by Geophadon Chin    (Australia)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Brilliant airport, magnificent architecture, good walking distance, clean toilets, good security and staff service.





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