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Kiev Borispol Airport
1.5 Star Rating: Poor
71 reviews

 



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KIEV BORISPOL AIRPORT customer review :  21 February 2014 by N Underwood    (UK)

Rating : 10/10

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Recommended

Not sure why everyone's making bad comments about Kiev airport, I visit at least twice a month from the UK and I think its one of the best terminals around, sure you have to understand the Ukraine character and be forceful and as rude as they are to you but that's the way to get things done here. But I like the people, so stop moaning, your a guest in their country when you visit.



KIEV BORISPOL AIRPORT customer review :  10 November 2013 by P Ameil    (UK)

Rating : 5/10

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Recommended

Oh dear, a shiny new terminal (D) with minimum facilities both landside and airside. Don't expect to be able to have anything substantial to eat before your flight, although the airline lounges did appear to promise more than a snack (but then you would need to pay extra).



KIEV BORISPOL AIRPORT customer review :  30 August 2013 by Brian Kavanagh    (UK)

Rating : 2/10

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Recommended

This review is form Terminal D only, as I was transferring through it. The terminal is new is very clean, but lacking in facilities. One small kiosk with minimal stock to drink, but especially to eat. Not enough chairs around gates. Staff at transfer desk were very rude and seemed uninterested in customer care. One person refused to serve anyone even though the queue for boarding passes was long and filled with irate passengers afraid of missing their onward connection.



KIEV BORISPOL AIRPORT customer review :  21 June 2013 by B Thompson    (Canada)

Rating : 6/10

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Recommended

Lovely new Terminal D. Beautifully clean. Moved quickly from check-in through passport control. Huge drawback was the Terminal had no bars or shops once past security. No coffee shops, no restaurant, no bar, no convenience kiosk - nothing. Travelled in November 2012.



KIEV BORISPOL AIRPORT customer review :  6 May 2013 by S Roche    (USA)

Rating : 1/10

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Recommended

Terrible customer service. My mom had her luggage missing since Amsterdam, her layover before her final destination in Kiev. Lots of passengers had lost their luggage to in the layover. When she arrived, she had to wait three hours in line to speak to someone and give information to send her luggage to. They gave her a number to call for any questions or in case of anything. At first they said, they could deliver it to her at midnight, so we waited till then. Next day, we tried calling the number they gave us. A woman answers, and connects us to another person to talk to. While waiting on the other phone call, no one answers, we wait for fifteen minutes or more and on ever picks up. Such liars in connecting us to no one who can even help. Finally, she got a hold of someone through another way. They said they would deliver it sometime today. They would call us when it would come. We have waited all day, had no phone calls, and every time we call the number they ga ve us no ones picks up when a women connects us to somewhere else. Terrible customer service. When I leave Ukraine it will be the last time I come here. Do not have your bags go missing, cause its either lost somewhere or they take a long time to give it to you.



KIEV BORISPOL AIRPORT customer review :  14 March 2013 by S Paice    (UK)

Rating : 2/10

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Recommended

Terminal D. Check in ok, a stamp on the boarding card before security then through passports with minimal fuss. Lounge wouldn't accept star alliance gold card, so left in a terminal with 2 tiny bars (about 10 seats each) and 2 small duty free shops. Neither bar accepted American express as payment, so a long wait by the gate it was. Terminal (including toilets) very clean and tidy though and the wifi works. The only positive things I can say about it to be honest.



KIEV BORISPOL AIRPORT customer review :  28 January 2013 by Jan Willems    (Luxembourg)

Rating : 4/10

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Recommended

If transferring, make sure you have plenty of time. I arrived from at B and needed to be bussed to F, and it was all very confusing and a very lengthy process. When finally dropped in F, a major scrum takes place where you yet again need to go through some non-descript passport control, and only one security gate. Make sure you are at the front of the queue and be assertive enough to make sure you get through it all as quickly as possible, since they are really not prepared to for large transit volumes. Terminal F is just a large hall with some extremely overpriced bars.



KIEV BORISPOL AIRPORT customer review :  7 November 2012 by Yevheniy Kahanovych    (Ukraine)

Rating : 7/10

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Recommended

I used it several time within last 3 weeks for arrival and departure. At Terminal B (the oldest one) everything was like usual, but since the new Terminal D was recently open for operation, number of passengers there somewhat reduced, which means that things have become more efficient. I had no delays at security or passport control on both departures and arrivals. Bus service on departure was annoying (cold and windy weather), but on arrival they gave us a jet bridge to deplane. Didn't have hold bags, so was off the airport 10 minutes after arrival. Talking about Terminal D (newly) opened, I liked it in every aspect (bright, airy, plenty of seats, lots of jet bridges, so no bus rides any more), but it has absolutely no places to eat or buy anything. I realise that it just opened for regular flights and traffic is low, but such basic needs as cup of coffee or snack must be respected. On departure I was through passport and security control in 3 minutes, on arrival I was off the airport 7 minutes after landing. Overall the airport is very efficient and clean, but customer service remains an issue there.



KIEV BORISPOL AIRPORT customer review :  5 November 2012 by Dmitry Kuzin    (Russia)

Rating : 6/10

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Recommended

Travelled from Moscow to Barcelona via KBP (Terminal F). All in all, the experience was ok. Waiting areas were clean and quiet, but it was late autumn and there were cold draughts everywhere. Seats were comfortable, lines were not long. The staff were generally not very polite and understanding. Everything they sold in "F" and "B" terminals was very much overpriced. Duty-Free shops were also not the cheapest. Free Wi- Fi was the best thing to do. Boarding usually takes some extra time because there are no jet bridges in Terminal F.



KIEV BORISPOL AIRPORT customer review :  18 October 2012 by R Stothard    (UK)

Rating : 5/10

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Recommended

Some of the info submitted is now well out-of-date. Domestic arrivals and departures use Terminal B only, Terminal F is used for international arrivals and departures. Terminal B is around 300 metres from Terminal F, is served by small 20 sealer free buses or you can take a 10 minutes walk if you are flying on elsewhere in Ukraine. It is true that staff are uninterested but that is the Eastern European way so far as service is concerned. It is also true facilities are lacking and catering wildly over-priced. Nevertheless, I found it efficient enough. Give yourself plenty of time. My flight from Brussels was well handled and my bag on the carousel within minutes. You no longer have to fill in customs forms unless you are in possession of large amount of currency (ies) or bullion and the customs men were fine, agreeable and English speaking. I had to take it to Terminal B and check in once more for my onward flight to Odessa. Terminal B has only one cafe where it cost 184 Hrivinas (about $18) for a toasted cheese sandwich and a pint of Stella Artois. They didn't even blush when asking this shameful amount! Coming back, (you take the transfer bus waiting at the plane steps to Terminal F) although my bag was ticketed through to the UK I actually had to pick it up where the truck drops all the plane's luggage and check it in again just inside the building. There were no signs or announcements to explain this. It was when I got to that modern airport marvel Schiphol at Amsterdam my bag failed to get picked up for its last leg of the journey. The joys of travel!



KIEV BORISPOL AIRPORT customer review :  8 September 2012 by B Scott    (USA)

Rating : 4/10

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Recommended

Connected from VV from LWO to RIX with BT (sold as VV codeshare). VV does not appear to check bags through to final destination so had to pick up bags and recheck in KBP. Terminal B is not impressive. The domestic baggage belt is tiny, so it will be a scrum to get your bag. The entire terminal has only 2 jet bridges, so there's an excellent chance you'll be riding a bus to the terminal and plane (the NYC flight does use a gate due to the extra security). I had a 2.5 hour layover and when my bag finally arrived, I discovered I couldn't check in yet. There were a few places to eat in the arrivals area, and a couple other shops. I joined the others staring at the departure board waiting for the check in counter to be posted. BT has its own check in staff, so you won't be lined up with VV. Passport control was fairly quick and so was security. After you past security in the international half of the terminal, there are 3 duty free shops (2 were closed) and about 3 cafes. That's it for shopping, so you won't be picking up any last minute souvenirs. There's also no place to change money, so if you don't spend all your hyrvnia in duty free or at the expensive (by Ukraine standards) cafes, you are out of luck.



KIEV BORISPOL AIRPORT customer review :  20 August 2012 by Steve Hirschhirn    (China)

Rating : 1/10

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Recommended

Avoid Kiev airport transfer at all costs. Staff are surly and rude, signage is zero, information is impossible to find, even the business class lounge is uncomfortable and unwelcoming. You apparently can't check-in through Kiev, you have to join an interminable queue into 4 desks, 2 of which are for same airline continuation and two not but nobody tells you that until you've been waiting for hours. Approached a gentleman who seemed to be in authority to get info "Can I ask a question?" answer: "No" with a dismissive wave of the hand. After quite some time stuck in this crowded room with no access to water or food and insufficient seating. Unsmiling, unhelpful and unpleasant airport and airline staff do not entice one to return to spend what I suspect is much needed foreign currency. No escalators anywhere, just lots of stairs so people with luggage really suffer trying to get anywhere! We had hoped to get out to look at Kiev but didn't dare risk it given that airport staff seemed so unhelpful.



KIEV BORISPOL AIRPORT customer review :  3 July 2012 by Alex Bridges    (Ukraine)

Rating : 2/10

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Recommended

Quite far away from Kyiv. Large walking distances. Fair waiting time in lines. Cafe and restaurants prices over the top!



KIEV BORISPOL AIRPORT customer review :  18 June 2012 by Vlad Stupak    (UK)

Rating : 9/10

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Recommended

I fly into and out of Borispol quite regularly, and was pleasantly surprised today - terminal F was just a breeze (although late afternoon it was not the busiest time). Finally they've changed the queuing for the immigration, so now it's just one queue with the airport staff directing passengers to the available immigration officer. And immigration officers do smile now! Hopefully it will stay that way after Euro 2012. The luggage arrived nearly immediately. I was out in 15 min.



KIEV BORISPOL AIRPORT customer review :  14 June 2012 by S Bosschaerts    (Belgium)

Rating : 6/10

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Recommended

Arrived at terminal F, made trip to terminal B by foot (10 min walk). Checked in my suitcase 2.5 hours before flight left, no problems whatsoever. On journey back things were a little different. Had to take a transit bus from the plane to terminal F. There you enter the terminal straight from the tarmac, my suitcase took about 30 minutes to arrive. Then had to wait 1 hour on gate 28 and 29 for transfer passengers UIA. Total lack of organisation.



KIEV BORISPOL AIRPORT customer review :  23 May 2012 by Yevheniy Kahanovych    (Ukraine)

Rating : 3/10

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Recommended

Arrived to Terminal B from Aerosvit flight. Horrendous lines at immigration. Then 40 min wait for bags. Customs intrusive, but polite. "Official" taxi is overrated asking more then UAH300 to the city instead of normal 160-180. Needless to say their English skills are zero. It is more reasonable to call normal city taxi on the phone and pay normal rate. On departure terrible scam with parking. Long stay lots seem to be constantly announced "full" to push people to short stay lots where you have to pay UAH200 instead of UAH80 per day (20EUR) which is unbelievable by local scale. Things are getting worse here.



KIEV BORISPOL AIRPORT customer review :  21 May 2012 by John Wilson    (USA)

Rating : 10/10

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Recommended

Borispol is easy to use and comfortable with transport connections. All information is available in English, Ukrainian and Russian. Reliable scheduled 24/7 Sky Bus city - airport transfer. Helpful staff. The airport is growing fast - 5 terminals now - one of the nicest airports I've been to in Europe in my view.



KIEV BORISPOL AIRPORT customer review :  16 May 2012 by H Belayeva    (UK)

Rating : 3/10

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Recommended

Very chaotic service, although terminal itself is clean there are dirty toilets, where you can literally step on the floor only using the filthy cardboard swimming in the water! Extremely rude staff with some rare good exceptions. Lack of facilities for disabled customers and horrible attitude to disabled passengers. Prices in the cafe are shocking. Wouldn't recommend.



KIEV BORISPOL AIRPORT customer review :  2 May 2012 by T Big    (Ukraine)

Rating : 3/10

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Recommended

Well, of course its all changed now, with new modern terminal buildings amid a huge expansion plan in time for Euro 2012. This will not make the trip a happier experience, believe me. Expect to feel lucky if you receive your bags in the right place at the right time. Expect large queues to get through security - can easily take an hour when busy. Don't expect any courtesy throughout the whole procedure. Onward flights: you will need to be very clear which terminal you are flying out of. The other terminals are a fair walk away from 'F'. Lack of seating is standard as are toilets. Brand new terminal built to handle thousands of visitors and about 4 urinals. All in all from my own experience over the years, I can't see how it can be anything other than one huge disaster. Leave acres of time between onward flights or else it will become an even bigger nightmare.



KIEV BORISPOL AIRPORT customer review :  19 March 2012 by Peter Simpson    (Germany)

Rating : 8/10

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Recommended

I use the airport possibly 30 times a year. The new terminal (F) is very good. I fly KLM and have no problems with check-in or the staff. Sometimes passport control is a bit slow but so are the major airports in EU.



KIEV BORISPOL AIRPORT customer review :  7 March 2012 by Vadym Chornyy    (Nepal)

Rating : 7/10

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Recommended

Borispol Int'l is easy to use and comfortable with transport connections. All information is available in English, Ukrainian and Russian. Reliable scheduled 24/7 Sky Bus city - airport transfer. Helpful staff. The airport is growing fast - 3 terminals now - A for domestic flights, B for most international and some charters, F for charters and low-cost flights. A mile from the airport Terminal F is under construction.



KIEV BORISPOL AIRPORT customer review :  17 February 2012 by V Bilotkach    (UK)

Rating : 7/10

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Recommended

Due to highly seasonal demand, this airport is a much more pleasant place in any season except summer. The real bottleneck is passport control. This summer I spent over 2 hours in terminal F at passport control because passengers insisted on using the wrong booths and airport officials refused to do anything about this. It's a nice airport to fly into and out of, especially now traffic has been separated across two terminals.



KIEV BORISPOL AIRPORT customer review :  9 February 2012 by Martin Pike    (UK)

Rating : 9/10

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Recommended

I have travelled through Borispol many times with my family. We have never had a problem with the process of arriving and departing. The only thing we find a little slow, is when you arrive at passport control. This is slow. However I would say to the authority that runs this airport, keep investing.



KIEV BORISPOL AIRPORT customer review :  4 November 2011 by Yevheniy Kahanovych    (Ukraine)

Rating : 8/10

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Recommended

I used KBP twice last week for arrival and departure from Terminal F. Bag drop a breeze, security search done quickly and electronic passport control - in the lounge within 3-4 minutes. In the departures area, you can go to TGI Fridays (terribly overpriced), Costa Coffee and some duty free that has very mediocre choice. Plenty of seating, free WiFi, simple layout. No fingers to reach planes, only bus rides after 3 staircase flights down. On arrival I used electronic passport control again, bag was on the belt in 5 minutes, so I was off the airport in 10 minutes or so. The new terminal is going to open soon, and Terminal F will only have charter and low cost services. Foreign citizens should expect delays at immigration.



Kiev Borispol Airport customer review :  4 October 2011 by J Petersson   (Sweden)

Customer Rating :  2/5

2 Star Rating   

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People in the information office were helpful and kind, but they seem to be an exception as most other staff are rude, disinterested and speak almost no, or very bad English. Even the passport control officers at arrival can be intimidating. Money exchange at arrival was suddenly impossible as I was told I needed to show them my customs declaration. Despite seemingly lame efforts, there is still the annoying taxi scam at arrivals. At departures they had 4 passport control desks for UA passport holders and one desk for everyone else - with 6 flights departing this says it all. They have serious problems to deal with.


Kiev Borispol Airport customer review :  21 August 2011 by John Roos   (Norway)

Customer Rating :  1/5

1 Star Rating   

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Travel frequently through this airport and find it to be one of the worst I have come across. Rude and arrogant personnel at check-in desks. European prices in the cafes and restaurants. Duty Free is awful, the prices are often higher than in Schipol airport. In both B and F terminals the seating areas are cold and bland and it is often either too warm or too cold. Don't expect any smiles.


Kiev Borispol Airport customer review :  10 August 2011 by K Anderson   (USA)

Customer Rating :  3/5

3 Star Rating   

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Airport personnel uniforms look like old Soviet military uniforms, which was a bit intimidating. Baggage claim and customs are right after the immigration booths. I travel for work with several suitcases full of equipment, and I have merchandise passports that needed to be signed by customs. Waited 3 hours to go through customs because of this and they didn't even check our equipment. Don't expect much English or food options.


Kiev Borispol Airport customer review :  5 July 2011 by A Telman   (Kazakhstan)

Customer Rating :  4/5

4 Star Rating   

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Changed planes from Samara-London with UIA recently and found new Terminal F to be very convenient and easy to use. Transit was a breeze including the security checks. On the outgoing leg I decided to leave the airport and have some fresh air and the passport control was, perhaps, the easiest and friendliest I have ever encountered. Terminal F is rather small and there are not many things to do; food and drinks are on the expensive side (they have only got TJI Friday's and Costa Coffee). However the smoking room has fairly good ventilation and is not as bad as in some airports. I loved that Terminal F is not at all busy and wasn't crowded.


Kiev Borispol Airport customer review :  5 June 2011 by S Powell   (USA)

Customer Rating :  3/5

3 Star Rating   

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Airport is a little small for the number of passengers. After being bussed from our plane to the terminal went through customs fairly easily on arrival and bags were waiting for us. I had ordered a car to pick us up so that we would not have to deal with the taxis outside. Outbound check in was a little slow but seemed organized. This new/remodelled terminal is nice but still too small. Good variety of duty-free shops. All passengers bussed to their outbound planes. I see that a new terminal is under construction.


Kiev Borispol Airport customer review :  7 April 2011 by Radim Borec   (Czech Republic)

Customer Rating :  1/5

1 Star Rating   

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I had a chance to spend 15 hours at Borispol (13 hours of delay Aerosvit airlines flight to Bangkok). The terminal was crowded, not enough free seats to sit and heating working in the business class lounge only. It wasn't even possible to get some decent food at this freaky place (2 bars sell sandwiches for 3 EUR - after 10 hours of starving very tasty). Horrible experience. Avoid the place by all means.


Kiev Borispol Airport customer review :  24 March 2011 by David Leston   (UK)

Customer Rating :  4/5

4 Star Rating   

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Terminal F is clean and easy to navigate - processes carried out quickly and efficiently, but there weren't many flights operating on a Sunday. The staff were generally okay, with the exception of those working airside in Costa Coffee - very surley and the prices were pretty steep by local standards.


Kiev Borispol Airport customer review :  4 March 2011 by Yevheniy Kahanovych   (Ukraine)

Customer Rating :  4/5

4 Star Rating   

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Used old B terminal on departure and arrival. It is now hake empty since most of the flights have moved to terminal F. On departure everything was a breeze. on arrivals I used e-gate for immigration, so my overall going trough the terminal on arrival was less then 5 minutes. It doesn't look great, but it works well now.


Kiev Borispol Airport customer review :  17 January 2011 by Yevheniy Kahanovych   (Ukraine)

Customer Rating :  3/5

3 Star Rating   

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Now I had my first experience of the new F terminal. It looked empty both on arrival and departure, as not a lot of flights had already moved to this facility. Immigration lines short. However, it inherited all minuses from its oldest predecessor. Inefficient layout, inefficient security procedures (fast just because there are very few flights from there). Even taps at toilets are done wrong, so water pours out of sink. There are no airbridges there, so you are bussed to and from plane. Two flights of stairs down on departure with bags. Absurd prices at cafes (7 Euro per cup of rubbish coffee). Costa Coffee should take more care of their first facility in Ukraine. Intrusive (but polite) customs officers and taxi scam on arrival.


Kiev Borispol Airport customer review :  16 January 2011 by P McCleane   (Ireland)

Customer Rating :  2/5

2 Star Rating   

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Chaotic, inefficient, filthy, with poor service, rude staff, and a general "couldn't care less" attitude. Not an enjoyable experience! But the very worst thing was the rip off price in the landside cafe in terminal B. 39 Euro for a local cognac and a coffee. And the waitress had the cheek to ask if I'd like to buy her champagne for 40 Euro as a tip?


Kiev Borispol Airport customer review :  26 October 2010 by Y Kahanovych   (Ukraine)

Customer Rating :  2/5

2 Star Rating   

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Airside area with only one terribly overpriced food outlet called restaurant? Seating is sufficient. Overall service was efficient from checkin through security and immigration to boarding and didn't take much time. Nnext week the new terminal is opening. Some airlines will move there, some will not. Overall operation will now be split between 3 terminals and this movement is very poorly advertised. At least congestion will be eased.


Kiev Borispol Airport customer review :  9 October 2010 by Chris McQuaid   (New Zealand)

Customer Rating :  4/5

4 Star Rating   

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Arrived mid-afternoon from Moscow - bus from plane to terminal. Immigration had fairly long queues for each counter, and it's all a question of luck as to whether or not you pick a quick one, but I followed the tip from my seat neighbour and joined the Diplomatic queue (on the right as you look towards the counters). Processing was fairly quick, although the officer was chewing gum, looked bored and didn't say anything! Why don't they do what other airports do, and just have one queue? Luggage was already on the conveyor. Changed money before leaving the airport at what turned out to be quite reasonable rates. Return flight two weeks later at same time of day - long queues for Security, but moved reasonably quickly, and staff all seemed cheerful (good English skills). The emigration queues snaked all round the room - again, it would be so much easier with just one queue. I didn't use any terminal facilities other than the toilets, which were clean.


Kiev Borispol Airport customer review : 13 August 2010 by Michael Little

Customer Rating : 2/5

2 Star Rating

The passport control section of this airport is a very bad introduction to Ukraine. Lack of staff at peak times and insufficient supervision of the queues (at first glance the room looks like a giant rugby scrum) make for an unpleasant experience. Avoid the queues which curve round the columns with customs forms in the middle of the room and join a queue which you can see leading directly to an immigration officer. These queues are less vulnerable to queue jumpers and appear to move faster. The queues for EU passport holders (who do not require a visa) are slower than the queues for people requiring a visa.


Kiev Borispol Airport customer review : 11 May 2010 by Y Kahanovych

Customer Rating : 2/5

2 Star Rating

The facility now is on the edge of its capacity, so no reason to expect a nice experience. There are some pluses: check-in is fast, immigration rarely takes more than 15 minutes, boarding areas not terribly overcrowded. Everything else is like it used to be: smelly toilets, slow and non-professional security, rip-off prices, terrible food choices, long wait for baggage, taxi scam, ridiculous English signage. Third world facility. On domestic flight you use Terminal A which is basic and offers almost nothing to do. Two new terminals are under construction, so some time must pass to make this airport more or less passable.


Kiev Borispol Airport customer review : 10 January 2010 by Martin Kay

Customer Rating : 3/5

3 Star Rating

I have visited 4 times in the last 15 months, and seen some improvements. The infrastructure is being improved. The toilets are not too bad and have likely been improved since earlier comments. The food and drinks is more expensive than outside airport but is typical of all airports and train stations-I have paid 5 euros for beer in Amsterdam and Prague Airport. The departure terminal has recently undergone upgrade and is looking better - they have also installed a glass smoking area just before the passport control exit barriers. My experiences of baggage reclaim support other comments - theres still much work to be done here. On entry also queues can be frustrating and slow. What the airport lacks-Ukraine makes up for in many other ways prices for cigarettes alcohol and other things more than compensate for the airport experience. Where else could you take a bus from the airport to the city centre for around £2.50 ?


Kiev Borispol Airport customer review : 30 December 2009 by E Colbert

Customer Rating : 1/5

1 Star Rating

This is a semi-Soviet style airport with non-smiling faces and soldiers instead of civil airport security officers. I had a connecting flight here and had to wait in the b terminal for slightly more than 7 hours. There are several things you should know before going through this airport. Don't expect to have your boarding-pass right away since there is rarely someone in the check-in desk and for all your questions you will get the very same answer: "I don't know. You have to wait". No electrical outlets, so don't bring your laptops without full battery. There is a wireless internet service but you cannot use it! The service only works with prepaid cards and they're not sold in the terminal. Business lounge is ok, but don't expect to see smiling faces as staff working here tend to be very rude and unwelcoming. Overall, this airport is slightly better than Sheremetyevo in Moscow, but its standards are far below compared to other international airports.


KIEV AIRPORT review : 5 November 2009 by A Lito

Customer Rating : 2/5

2 Star Rating

Things have improved in both A and B terminals. It has been expanded but there have been several re-organizations over the years the current one is terrible. Apart the queues at the immigration desk (it is the same in other countries too) with the exception that in Ukraine they use a mixture of ex-soviet and western methods so one can imagine the chaos. I agree that in the arrival/departure entrance there are too many people, and I would suggest for anyone that has valaubles to put them in the hand luggage and make sure that you hold it tight with all the pockets closed. Ukraine is a poor country and still developing and it has a long way to go. Airport charges are lower than others. and you cannot do anything about it. Smile and they will smile back.


KIEV AIRPORT review : 31 August 2009 : by Matthew Fletcher

Customer Rating : 1/5

1 Star Rating

Visited in August 2009 from London. Expect to be bussed to the terminal in extremely overcrowded conditions. Once arriving grab a couple of the customs declarations forms and join a queue. Don't start filling in the forms first ... you will have plenty of time in the queue! The right-most side was for Ukrainian citizens and was indicated as such by a ceiling sign. I had to queue for 1h 25m however others on the same day were claiming 2 hours and I believe them. I wasnt sure if I needed Ukrainian money for a taxi so used the airport bureau de change which was probably an error as the rate was poor. I then stepped outside looking for an official cab which was a second mistake as I should have retraced my steps and used one of the Taxi desks. I was then hassled by an unofficial cab-driver (who spoke excellent English) while I wandered around cluelessly. Luckily about 100m from the terminal to your right when you exit I found a little wooden cabin with Taxi written on it and they sorted me out immediately for 250 UAH which was written on a receipt for me to give to the driver (although I gave him a tip too). I certainly recommend these guys but Im sure the Taxi desks inside the terminal are fine too. I wouldnt use the unofficial taxis unless you like negotiating a bargain and can speak Russian. I was quoted the same price from Kiev back to the airport so it seems fairly standard and works out to about £20 or $30 and seems fine for the distance. Returning home the experience was better with only a 30 min or so queue at passport control. The duty-free shop inside the departures lounge area was well-stocked and although the prices were in Euros you could in fact get rid of all your Ukrainian money when paying and make up the difference in Euros.


KIEV AIRPORT review : 17 August 2009 : by F Svensson

Customer Rating : 1/5

1 Star Rating

Ukraine should be ashamed of the capital“s international airport. There are constant thefts from all travellers luggage and despite loads of attention from media, private individuals and the business and diplomatic community, nobody is doing anything about it. I have had four locks on bags broken and nowadays I leave the bags open and carry everything of the slightest value in my hand luggage. Shame also to the airlines who do not act more efficiently to this problem.


KIEV AIRPORT review : 31 July 2009 : by M Neuman

Customer Rating : 1/5

1 Star Rating

I will try my best to avoid this airport in the future! On arrival (from PRG), I spent 1 hour queuing for the immigration control. On the return, you are only allowed to enter the check-in area once your check-in begins. This, however, means that you are forced to wait in a crowded area with very pushy travelers that do not hesitate to harm you (e. with their luggage) as to jump the queue. Once finally checked-in, I passed security control: however, the employees were not particularly concerned by people setting off the X-ray machines. Moreover, the airport lacks a proper seating area with available seats (at least during peak hours) and should improve the toilets! In general, a horrible experience not providing travelers with any pleasure and comfort.


KIEV AIRPORT review : 24 July 2009 : by S Ketch

Customer Rating : 3/5

3 Star Rating

Immigration was quick and easy. Crowded luggage pick up, lots of taxi men in the hall - avoid them (the price of a ride to Kiev is approx 15 euro, so dont overpay). Taking into account it was a regional airport before, and is being reconstructed I give Borispol a credit.


KIEV AIRPORT review : 8 June 2009 : by Alex Buenafe

Customer Rating : 1/5

1 Star Rating

Arrived at Kiev Airport from Vienna. Immigration was a bit cramped, otherwise I was out of there in 15 minutes. The immigration form had two parts, both of which had to be filled in. One the immigration agent, keeps the other stamps and gives back to you (which I discovered was basically your departure form.) Customs was a breeze, but exiting out was a bit of a zoo. A lot of men offering "taxis". If you don't know where you're going, not a good idea. Departure from Kiev for Vienna. The drop off is not curbside, and I had to get out of the car quickly as stopping wasn't allowed. Checking in and getting through immigration was a breeze, but there isn't very much in the departure lounges. Also, they tend to use Euros. Overall it's a bit dated, crowded, and felt unsafe.


KIEV AIRPORT review : 29 May 2009 : by James Grierson

Customer Rating : 2/5

2 Star Rating

On arrival to Borispol B was greeted in Passport Control by a number of other flights arriving at the same time, consequently passage through took 30 minutes before getting to luggage carousel. On departure the same thing happened (many passengers - few Passport Control officers) and took equally as long. Landside there is an Irish bar and a snack bar, a duty free shop but very few seats. The balancing act is keeping your passage short but ensuring you have adequate time to bypass Passport Control.


KIEV AIRPORT review : 28 October 2008 : by Kev Rymell

Customer Rating : 2/5

2 Star Rating

Have used terminals A and B on a regular basis. Things are improving but for a country of this size Borispol is a poor introduction to the Ukraine. It will grow over the next few years and hopefully by 2012 it might be adequate for the international traveller. Staff speak little English which is bizarre as the many times I have been there it is often filled with English speaking customers! I have never had a problem with the toilets in terminal B but A is different, too small and not cleaned very often. The bus ride to the planes in winter can be like sardines in an icebox - be warned! Passport control is all about knowing the system, on my first visit it took me over an hour. I then learnt to jump the lines and got it down to 10 minutes, standing in line for anything is not the Ukraine way, pushing to the front is acceptable. To avoid taxi sharks learn a little Russian, and they leave you alone, never had a problem. Finally, it is a developing country give it time and it will come good, overall Borispol is OK, crowded, noisy, too small with little Western style ideas of customer service - accept these things and you will be fine.


 




 


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