Kiev Borispol Airport

Travel frequently through this airport and find it to be one of the worst I have come across. Rude and arrogant personnel at check-in desks. European prices in the cafes and restaurants. Duty Free is awful the prices are often higher than in Schipol airport. In both B and F terminals the seating areas are cold and bland and it is often either too warm or too cold. Don't expect any smiles.

Airport personnel uniforms look like old Soviet military uniforms which was a bit intimidating. Baggage claim and customs are right after the immigration booths. I travel for work with several suitcases full of equipment and I have merchandise passports that needed to be signed by customs. Waited 3 hours to go through customs because of this and they didn't even check our equipment. Don't expect much English or food options.

Changed planes from Samara-London with UIA recently and found new Terminal F to be very convenient and easy to use. Transit was a breeze including the security checks. On the outgoing leg I decided to leave the airport and have some fresh air and the passport control was perhaps the easiest and friendliest I have ever encountered. Terminal F is rather small and there are not many things to do; food and drinks are on the expensive side (they have only got TJI Friday's and Costa Coffee). However the smoking room has fairly good ventilation and is not as bad as in some airports. I loved that Terminal F is not at all busy and wasn't crowded.

Airport is a little small for the number of passengers. After being bussed from our plane to the terminal went through customs fairly easily on arrival and bags were waiting for us. I had ordered a car to pick us up so that we would not have to deal with the taxis outside. Outbound check in was a little slow but seemed organized. This new/remodelled terminal is nice but still too small. Good variety of duty-free shops. All passengers bussed to their outbound planes. I see that a new terminal is under construction.

I had a chance to spend 15 hours at Borispol (13 hours of delay Aerosvit airlines flight to Bangkok). The terminal was crowded not enough free seats to sit and heating working in the business class lounge only. It wasn't even possible to get some decent food at this freaky place (2 bars sell sandwiches for 3 EUR - after 10 hours of starving very tasty). Horrible experience. Avoid the place by all means.

Terminal F is clean and easy to navigate - processes carried out quickly and efficiently but there weren't many flights operating on a Sunday. The staff were generally okay with the exception of those working airside in Costa Coffee - very surley and the prices were pretty steep by local standards.

Used old B terminal on departure and arrival. It is now hake empty since most of the flights have moved to terminal F. On departure everything was a breeze. on arrivals I used e-gate for immigration so my overall going trough the terminal on arrival was less then 5 minutes. It doesn't look great but it works well now.

Now I had my first experience of the new F terminal. It looked empty both on arrival and departure as not a lot of flights had already moved to this facility. Immigration lines short. However it inherited all minuses from its oldest predecessor. Inefficient layout inefficient security procedures (fast just because there are very few flights from there). Even taps at toilets are done wrong so water pours out of sink. There are no airbridges there so you are bussed to and from plane. Two flights of stairs down on departure with bags. Absurd prices at cafes (7 Euro per cup of rubbish coffee). Costa Coffee should take more care of their first facility in Ukraine. Intrusive (but polite) customs officers and taxi scam on arrival.

Chaotic inefficient filthy with poor service rude staff and a general "couldn't care less" attitude. Not an enjoyable experience! But the very worst thing was the rip off price in the landside cafe in terminal B. 39 Euro for a local cognac and a coffee. And the waitress had the cheek to ask if I'd like to buy her champagne for 40 Euro as a tip?

Airside area with only one terribly overpriced food outlet called restaurant? Seating is sufficient. Overall service was efficient from checkin through security and immigration to boarding and didn't take much time. Nnext week the new terminal is opening. Some airlines will move there some will not. Overall operation will now be split between 3 terminals and this movement is very poorly advertised. At least congestion will be eased.