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Dubai International Airport
2.5 Star Rating: Poor
416 reviews

 



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Dubai International Airport customer review :  1 July 2014 by Anoma Yao    (Ivory Coast)

Rating : 7/10

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Recommended

In transit Terminal 3. Huge airport with lots of shops, food courts and facilities though wifi does not work. Significant improvement for security check the past 2 years, good signage but still there may be a long walk to reach your gate. However 2 big and persistent problems: the long and uncomfortable 20 to 25 mn bus drive from the airplanes to the terminal at the arrival and the regular 30 to an hour delays of departing flight.



Dubai International Airport customer review :  20 May 2014 by Derek Salter    (South Africa)

Rating : 7/10

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Recommended

Easy transfer through security. Long walk/journey to the new terminal A. But easy signage and plenty of staff to help. Departure lounges inadequate for a full 380 and seating uncomfortable. Surprised that business, first and economy all in same area. Thought they had designed for first and business to have separate entrance direct from lounge. Could have done better with layout but good information and controlled boarding with helpful staff.



Dubai International Airport customer review :  12 May 2014 by J Johnstone    (UK)

Rating : 0/10

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Recommended

Dubai - Male, 22nd February 2014, Flight EK0652. Four hour Emirates flight which took 42 hours. Only food vouchers offered, blankets not supplied when requested even for children, extremely limited number of seats which you can sleep on. Extremely cold during the night. Terrible communication if you get a delay - I mean zero communication! I never want to go through this airport again! Airport staff seem unable to help with delays.



Dubai International Airport customer review :  4 May 2014 by Paul Schilizzi    (Greece)

Rating : 8/10

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Recommended

Immigration lines very long. it took over an hour on arrival, although immigration staff very efficient and polite. Everything else excellent.



Dubai International Airport customer review :  28 April 2014 by Rohit Raje    (India)

Rating : 10/10

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Recommended

Lots of helpful staff everywhere, simple and easy-to-follow signage, lot of clean toilets, plenty of seating areas, and a plethora of appetizing food. The Departure immigration takes hardly 5 minutes while the arrival immigration takes about 5 to 15 minutes. Faster Immigration than many other airports around the world. Largest Duty Free in the world. Smooth connection between Terminal 1 and 3 and their respective concourses. Terminal 3, the newly built terminal, is an incredibly massive terminal. It is very spacious and is equipped with ultra-modern facilities and services. E-gates enable residents of UAE to complete immigration within 60 seconds. The airport has direct connection to both metro and road (taxi, car and Bus) networks.



Dubai International Airport customer review :  17 April 2014 by N Sutherland    (UK)

Rating : 3/10

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Recommended

LGW-DXB-BKK round trip, Emirates all flights. My connections were 2 hrs 45 mins and 2 hrs 20 mins respectively. I made the connecting flight on both occasions - but only just. The outbound leg was late in and parking at a remote stand followed by a 25 minute bus drive and ridiculously slow transit security meant that my connecting flight was at Final Call by the time I set foot in the departure hall. A mad dash to the gate and on the flight as it was closing. The return leg was a similar story but at least the A380's seem to be able to park at gates but with touching down 1 hour late and Emirates requiring you to be at your Departure Gate 45 minutes before Departure time, the whole thing gets very frantic compounded with bussing and terminal transfers. A few years ago a 1.5 hour connection was OK in DXB - not any more. 2.5 hour minimum and 3+ hours to be comfortable. Terminal Transfers and Security are NOT good and the extreme amount of bussing inflicted on Emirates just turns the whole thing into a very stressful connection compared to Abu Dhabi or Bahrain. Less of a journey, more of a sport.



Dubai International Airport customer review :  14 April 2014 by Eve Reddish    (Australia)

Rating : 0/10

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Recommended

Our youngest son was stationed in Dubai with the RAF and we decided to fly with Emirates, stop for a short time before flying to UK and Europe. It was in our view absolutely awful. The treatment of passengers from business class and tourist class by customs was appalling. We travelled business class but were treated in Dubai Customs like a couple of criminals. After a wonderful time in the UK and Europe we had to go through Dubai again to get back home to Australia. We had a repeat performance of our first stopover!



Dubai International Airport customer review :  7 April 2014 by G Roberts    (USA)

Rating : 1/10

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Recommended

I was expecting great things. Yep, I got great things upon arrival, over one hour in immigration queue, agents were stopping and taking breaks with no relief agent. When they went on break, one agent would handle two lines. How about one line for queue? That way when someone has a problem, they do not hold up the rest of the line. You have to walk forever upon arrival and departure. I cannot believe they are building it bigger, as it is already too big for transiting travel. I will do my best to never have to go through Dubai again. Worst airport I have visited.



Dubai International Airport customer review :  1 April 2014 by Christoph Giger    (Switzerland)

Rating : 8/10

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Recommended

New airport terminal 3 or A is famous. Spacious, a good choice of shops and cafes. Reasonable prices. Enough clean toilets, drinking water suppliers and seats at the waiting area and gates area. Short queuing times for boarding Airbus 380 economy passengers. Arrival transit passengers must pass security checks. Flexible airport staff which opened additional gates on request. Terminal 2 or B and terminal 1 or C are older. A little crowded with a lot of passengers, but shops, cafes, restaurants and toilets are well equipped and clean with a good choice. Airport staff are polite, give good assistance and we felt very comfortable. There is a fast subway airport train to the terminals. The gates for boarding open very early.



Dubai International Airport customer review :  31 March 2014 by Daniel Frings    (Germany)

Rating : 4/10

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Recommended

I transfer here on a monthly basis on my way back and forth to south-east Asia. Aircraft come in waves and during peak hours the terminal gets really crowded. Then restroom facilities tend to be messy despite regular maintenance. Outside of business lounges and the Heineken lounge there is practically never a working wifi because the system seems to be overloaded constantly. This is a real nuisance. Transfer between gates is relatively fast and easy. Neither shopping nor food is exceptional. If connecting through Dubai was not by far the fastest route for me, I would avoid this airport.



Dubai International Airport customer review :  10 March 2014 by J Wright    (UK)

Rating : 4/10

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Recommended

My first stopover in Dubai travelling between Australia and UK using Qantas. Dubai airport compares unfavourably to Singapore where Qantas used to stop on the Australia - UK route. The airport appears gleaming and modern from the outside but once you get inside problems are apparent. I couldn't find any internet terminals. There was no working Wifi. The food outlets are extremely expensive. The toilets were disgusting and absolutely filthy. Based on this experience I think I'll fly another airline and avoid Dubai altogether in future.



Dubai International Airport customer review :  27 February 2014 by M Nagra    (USA)

Rating : 2/10

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Recommended

No USB or universal chargers on the airport, Hardly any carpeted area. Outlets on the walls are only for Middle East pins for computers or cell phones. WiFi is easily overwhelmed and practically not working.



Dubai International Airport customer review :  24 February 2014 by H Nurdin    (Australia)

Rating : 2/10

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Recommended

There was a storm in Dubai on 22/02/2014 and all flights in had to be delayed with a large number of passengers arriving in Dubai missing their connecting flights to other parts of the world and being stranded at the airport. Emirates seemed totally unprepared for this event and there were long queues to get tickets rebooked. I had to queue for 2.5 hours to get mine rebooked and was told the earliest available flight to my destination would be the next day, meaning that I had to spend a day at the airport. Couldn't afford to stay the night at the airport hotel which costs a staggering USD $250 at the low end. Dubai Airport is a really bad place to get stranded. The many seats did not allow you to lay down and have nap since they have static metallic arm rests that cannot be raised. The lounge style chairs scattered around are taken up pretty quickly sometimes by selfish people who use these lounge chairs to put their baggage on. This airport is typically always crowded and the number of toilets available for that volume of passengers is disproportionately small. Internet connection was very patchy with the network struggling to support the large volume if passengers trying to connect, there's paid high speed connections made available as an alternative for passengers. All in all, a poor place to be.



Dubai International Airport customer review :  19 February 2014 by Ahmad Shaikh    (Pakistan)

Rating : 10/10

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Recommended

Really modern airport. It was very clean and the lounges exceeded expectations. The staff were very kind and helpful and the signage didn't confuse at all. The food is great. I didn't have to wait because there weren't many queues. The duty free is world class and one of the best airports I have been to.



Dubai International Airport customer review :  17 February 2014 by Barrie Enslin    (South Africa)

Rating : 7/10

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Recommended

Generally I find DXB to be a good airport. Overnight in the Terminal Hotel once, which was good. However, they can improve by addressing the following: long queues at immigration, not enough toilets, food ridiculously expensive.



Dubai International Airport customer review :  21 January 2014 by Mark Russell    (Australia)

Rating : 7/10

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Recommended

Massive airport but as a transit passenger I found it to be well sign-posted and had little difficulty in finding my gates and appropriate airport lounge. Overall extremely clean but was very busy both times I was in transit. My only adverse comments were a) when we arrived from Sydney no air-bridge was available so we had to catch a bus to the arrivals hall. This bus trip took some 20 minutes. After a long flight the last thing people want is to get on a bus - to me this cheapens the experience and is not a good look for a relatively new airport and b) I found the entire airport to be overly commercialised - just too many shops and I think there could have been a few more places for people to be seated.



Dubai International Airport customer review :  17 January 2014 by H Gibson    (Australia)

Rating : 1/10

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Recommended

This is definitely the worst airport I have visited in the last 10 years. Noisy, crowded, bad signage, inadequate lighting, to name but a few reasons. The toilets were the worst I have seen anywhere in Asia. Most of the duty free shops seem to be owned by one company and are expensive.



Dubai International Airport customer review :  16 January 2014 by C Edward    (UK)

Rating : 3/10

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Recommended

Went through Dubai Airport en route to Australia. Agree with so many negative reviews. Unfriendly staff, shops full of high priced items. The worst part though were the ladies toilets, I queued for 25 minutes, the toilet rolls were locked in to their dispenser and impossible to retrieve, the sink fittings were cheap and nasty, all in all I would never go back there. It certainly made me see London Airport s in a new light, so much friendlier.



Dubai International Airport customer review :  14 January 2014 by Ian Tennant    (New Zealand)

Rating : 0/10

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Recommended

Utterly appalling. I feel sorry for Emirates, as the airline has gone to great efforts to make a first-rate airline, with excellent service and great planes. Unfortunately they have Dubai as their hub. While the airport is clean and modern, the attitude of staff and the customs process are to be avoided at all costs in future. I travelled to Europe and back over a month, transiting via DXB both times, and both times, customs queue was a very long frustrating wait, watching white-robed functionaries chat away instead of processing the passengers in their queues. The disregard for the passengers made me very annoyed, especially when no regard was paid to the plight of parents with small children at the end of 22 hours of travelling. I will never travel via DXB again, and that unfortunately will mean I cannot fly Emirates.



Dubai International Airport customer review :  2 January 2014 by Ahmed Sabeeh    (Pakistan)

Rating : 9/10

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Recommended

Extremely large airport with great range of duty free. Very clean and tidy airport. Signage system was also good and boarding into flights was also easy. Connecting between terminals was also easy. I only had a few concerns, the first was that the queues were very long, the second, the staff were a bit rude and thirdly the Mosque was overcrowded but at an overall excellent and my favourite airport.



Dubai International Airport customer review :  31 December 2013 by T Whittington    (Netherlands)

Rating : 4/10

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Recommended

I don't like Dubai Airport too much. During a stop-over you are trying to kill time, perhaps score a bite in one of the overcrowded food places. Often these places are full with litter, as the staff cannot keep pace with the plethora of visitors. In general, too few places to sit, kill time, and even for airport standards over priced. And besides shopping for ostentatious items, there's very little quality in terms of entertainment to be found at that airport. But it gets even worse when you enter Dubai. I went to Dubai twice, in 2008 and 2013, and the customs on both occasions took over an hour, which is absolutely ridiculous.



Dubai International Airport customer review :  10 December 2013 by Richard Hodges    (UK)

Rating : 8/10

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Recommended

Flew into DXB International (T1 with BA) 27 November. No complaints - expected a bit of a wait through Immigration and not too bothered by it as, in the end, not that long. Luggage also not unduly delayed. Flew out of T1 on BA108 Sunday 8 Dec - was actually pleasantly surprised at how quiet it was. OK - the ground floor is now a retail shopping area but there were plenty of seats upstairs. My wife is a very occasional smoker and even the smoking lounge was relatively nice. Quick and easy bag drop, security not unduly long winded so all in all a pleasant experience. Much more so than 4 years ago on our last visit. Maybe when the Al Makhtoum International comes fully on stream things will be even better.



Dubai International Airport customer review :  9 December 2013 by A Mole    (Australia)

Rating : 0/10

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Recommended

Got to be the worst airport compared to numerous other airports I have used throughout the world. Overcrowded with narrow aisles and unfriendly officials. Hate to use this airport and will do my very best to choose anywhere else. If you can avoid using this airport then you would be wise too.



Dubai International Airport customer review :  19 November 2013 by Graeme Baxter    (Zambia)

Rating : 5/10

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Recommended

I used to like this airport. Now I find it overcrowded, expensive duty-free shopping & restaurants and the most unpleasant immigration staff you will ever find who couldn't care less about the extremely long queues, perhaps they were on a go slow.



Dubai International Airport customer review :  18 November 2013 by W Bruce    (Netherlands)

Rating : 5/10

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Recommended

One would expect a major longhaul hub to have sufficient toilet and bathroom facilities. These are sadly lacking at DXB. Toilets are far and few between and when you do eventually find one, they are exceptionally small. Expect a queue even at the men's. I don't usually pay much attention to toilets at airports, but the scarcity and poor quality of this basic facility at what is billed as one of the world's most modern and state of the art airports, was glaring.



Dubai International Airport customer review :  13 November 2013 by Ross Clark    (UK)

Rating : 7/10

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Recommended

In transit between DXB and GLA. Incoming A380 arrived at Concourse B; the security transit took about fifteen minutes at 0530, and another ten minutes to then get to a departure gate in Terminal A for a B777 service. Although Terminal A is meant to be the dedicated 'A380 concourse' this does not seem to be always happening in practice. The signage in Concourses A and B is OK, but the path people have to take to get between them is sometimes quite labyrinthine, so it's no surprise that people can get confused.



Dubai International Airport customer review :  10 November 2013 by C Hill    (Oman)

Rating : 2/10

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Recommended

Flew flydubai into Dubai Terminal 2. Queues in immigration hall extended back to the door. Poor queuing system (separate queue for each desk rather than 1 large queue - some queues served by 2 desks, others only 1) means some pax wait much longer than others. Waited 1 hour 37 mins to reach immigration officer. Duty Free shop was so small and busy we decided not to use it. Baggage is all scanned as you exit the airport - there was only 1 scanner operating for all passengers - badly organised and chaotic. The queue for taxis was at least 1 hour long. There are no transfer services to Terminal 1 and the Metro. The Terminal is served by a couple of public bus routes but there is no information on the bus timings or routes. No arrival information service to help. Work is obviously ongoing at the Terminal which may address these issues in the future - for now I recommend you avoid this Terminal.



Dubai International Airport customer review :  10 November 2013 by R Oussalah    (Taiwan)

Rating : 4/10

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Recommended

Dubai International Airport has become one of the busiest hubs, this means very long transfers between terminals and the signage is not very clear. If you ask one of the many staff members they will direct you. The airport is clean, has a wide range of shopping options. However, I find it too crowded at times and the waiting at immigration is too long. I like the efficiency of the security checkpoints.



Dubai International Airport customer review :  7 November 2013 by S Satari    (Malaysia)

Rating : 0/10

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Recommended

Feb 2013. The immigration staff attitude is appalling. They are meant to be intimidating, that can be understood, but chit-chatting with fellow colleagues, totally oblivious to the very long lines is rude. The assistant officers are rude. Asked an assistant about which line to go to for immigration (as the signage is pointing to another lane), got a simple finger-pointing answer. As the answer is not similar to the signage, asked again about it, get a harsh brush of "you listen to me". Nice modern infrastructure with barbaric soft skill.



Dubai International Airport customer review :  7 November 2013 by Vikas Pal    (India)

Rating : 2/10

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Recommended

Emirates. Lot of shops but no trolleys available and you need to keep searching to get one. Very lengthy airport so be cautious to check your gate rather than spend a lot of time running from one gate to another especially when Emirates make last minute changes. I stayed for one night in the airport hotel as my next flight was early morning, the hotel staff were not courteous at all, no gestures, no welcome. Some gates are very remote and no shops in those areas.



Dubai International Airport customer review :  5 November 2013 by Alasdair Brooks    (UAE)

Rating : 7/10

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Recommended

Over the last few months I've used all 3 terminals for both arrival and departure, except for departure from Terminal 1. DXB is a fairly good airport, without being in the same league as Incheon or Changi, it compares favourably with many regional competitors, particularly Doha. Terminal 3 - the dedicated Emirates terminal - is the best of the three. It's modern, bright, and airy. Shopping facilities are generally good, I've always found immigration to be relatively quick, and customs is straightforward. Terminal 1 immigration queues look much longer; I was lucky enough to be travelling business class on the way in to Terminal 1, otherwise I might have been stuck in immigration for well over an hour. Terminal 1 is also clearly just a little bit more run down around the edges than Terminal 3. Metro access to Terminals 1 and 3 is straightforward, and often a good alternative to taxis. Terminal 2 - where budget airlines are based - is infamously on the other side of the airport, and isn't accessible by Metro (and personal experience demonstrates that taxi drivers are very reluctant to take you the short distance from Stadium, the closest Metro stop), though it is walkable when it isn't too hot. But once you arrive at Terminal 2, it isn't actually that bad an experience. It may not have the facilities of the other two terminals, but renovation is underway, and immigration queues are often shorter than Terminals 1 & 2.



Dubai International Airport customer review :  30 October 2013 by M J Mathew    (Qatar)

Rating : 10/10

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Recommended

Terminal 1. Good airport. The car rentals section are spaced out very well, and minimum disruption. Quite a walk from the flight to the immigration, but that's what happens in a developed airport. Very clean.



Dubai International Airport customer review :  21 October 2013 by S Davies    (UK)

Rating : 9/10

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Recommended

Usually transit through Dubai on the way to the far east and often don't find it an easy experience. This time Dubai was the final destination. Pleasantly surprised. 30 mins after plane doors opened at an airbridge we were through immigration, had collected our luggage, passed customs and were out of the terminal. On our return, check at the dedicated emirates business desks and security, was quick smooth and painless. Terminal 3 and the business lounge was quiet on both journeys 07.30 and 13.00 by Dubai standards which was probably the main reason. Will be passing through Dubai in another month, lets hope that our transit experience is as pleasant.



Dubai International Airport customer review :  17 October 2013 by Ross Clark    (UK)

Rating : 7/10

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Recommended

In transit between GLA and MEL/AKL. Was here in the mid-morning, the airport felt quite empty compared with the times I have used it in the past. Concourse A has, in my judgement, helped a lot by providing the capacity which the airport needed; and its design seems to have corrected some of the now-obvious flaws with the older Concourse B. The train between the concourses works very well. The only grizzle is that the terminals could do with free internet terminals, like Changi, because the wireless doesn't work quite as well as it should. The security check for passengers in transit seemed to go quite quickly. Generally, I would also add that there is no substitute for sitting down beforehand with an airport's terminal maps; they will make your time in that airport go that little bit easier.



Dubai International Airport customer review :  14 October 2013 by C Adam    (New Zealand)

Rating : 2/10

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Recommended

A soulless, sterile (except for the toilets) chasm of elevators and luxury-brand shops. Not enough bathrooms, fairly dirty, and about 100 degrees inside them. Not enough places to sit. The contrast between Emirates' aircraft and in-flight service - which are great - and this hole could not be more stark.



Dubai International Airport customer review :  11 October 2013 by Andrew Stevenson    (UK)

Rating : 7/10

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Recommended

This review relates to the Emirates / Qantas Terminal 3. This consists of two separate concourses, A‚and B, connected by an underground train. Despite the massive expansion at Dubai Airport, there are still insufficient gates at the terminal at peak hours, meaning that some flights park on stand, necessitating a long bus transfer to the terminal. Security checks on transiting passengers can be slow. The terminal itself is basically a huge shopping mall with airbridges attached, but is otherwise modern, clean and attractive. The terminal is very busy, but despite what others have said I found plentiful seating, although there are insufficient toilets. The individual concourses are easy to navigate, but transfers between the concourses require a descent underground via a series of escalators to reach the train that shuttles between the terminals, where rather brusque staff bark orders and organize you into queues. Same in reverse when you disembark the train at the other end. Once you reach your departure gate, there is at least free wi-fi available, albeit only with a moderate strength signal. If you're lucky enough as a transit passenger for your flights to arrive and depart from airbridges within the same concourse, then it can be a quick and painless transfer, but if you get caught up with bus transfers from remote stands and having to travel between concourses then what might otherwise be a comfortable 2 hour connection becomes a nerve wracking experience.



Dubai International Airport customer review :  10 October 2013 by Luis Teles    (South Africa)

Rating : 8/10

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Recommended

In August 2013 I transited through T3 Dubai Airport from Johannesburg to the UK and back. My connections were 2hrs on the way their and 4hrs on the way back. Queues at transit security moved quite fast. Used the train from terminal A to B easy to use and very efficient. Airport is very clean well sign aged no problems to get to my departures gates.



Dubai International Airport customer review :  2 October 2013 by K Howie    (South Africa)

Rating : 3/10

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Recommended

An "over large" unfriendly airport. Very surly officials, slow inefficient processing. Speed queues have not yet arrived in Dubai. Fortunately we were at a quiet time. Lots of overprices shops, insufficient toilets and seating areas. A visit to Changi would be beneficial.



Dubai International Airport customer review :  1 October 2013 by Kevin Tunnicliffe    (UK)

Rating : 7/10

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Recommended

I pass through this airport three times a year on the same route. In recent years it has got better. Queues are shorter for transit security for example. However you step off the plane and know you are going on a mystery tour. Up and sown endless escalators, utterly confusing signs and massive overcrowding. Getting off the plane we were faced with signs to transit going in two totally opposite directions more than once. One of them led us into a blank corridor. The trains from one part of the terminal A to B or C or the reverse are very efficient. But until you get to the train you have no idea which bit you are in! Perhaps because of the confused layout there are a lot of staff available to help if you are stuck, which is good. Some duty free options are great value, but like anywhere else you have to beware because many items are not cheaper.



Dubai International Airport customer review :  26 September 2013 by M J Mathew    (Qatar)

Rating : 10/10

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Recommended

Great facilities and good shopping. Staff everywhere to help.



Dubai International Airport customer review :  16 September 2013 by Montague Smith    (Australia)

Rating : 3/10

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Recommended

What more can you say about DXB that hasn't already been said? It's bursting at the seems and the DFS are laid out in such a way that it sees everyone assembled in the only main corridor that runs the length of the terminal! I got bogged down just trying to navigate my trolley around the place. The immigration and security lines took nearly 1hr with so many empty counters and only 5 staff doing passport checks. Dubai is busiest in the early morning and the evening so you'd think it'd be geared with more staff but that isn't the case. Whenever I fly via DXB I always enter with a sense of dread and accomplishment when I get out of there in one piece. Then new facility for the A380 is fantastic but also crowded, though I didn't experience it so much as I was using the lounge, but sure enough, the lounges were bursting at the seems too. Dubai Airport needs to stop building long, narrow tubes, and start building wide malls like the massive shopping malls in the city.



Dubai International Airport customer review :  13 September 2013 by Shubkarmanjeet Singh    (India)

Rating : 10/10

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Recommended

I travelled to Dubai last 3 month. Airport was clean, the ground staff very helpful. I was pleasantly surprised. The airport was very well sign-posted. The security lines were quite short, the personnel manning these were very pleasant and helpful. The bathrooms were extremely clean and the food stalls had lots of interesting things. I highly recommended.



Dubai International Airport customer review :  30 August 2013 by S Sen    (India)

Rating : 1/10

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Recommended

Flew DUS-DUB-CCU with Emirates. First flight landed an hour late but still had 70 min for the next connection. However all hopes of getting the next flight was dashed when we were taken on a slow 35 min ride in a bus around the airport to reach the terminal. The lady at the connecting terminal was extremely rude. Was booked in a hotel. The immigration was the worse I have experienced so far, staff are more interested in chatting with each other rather than getting your papers done. I did not expect such a lack of professionalism by immigration staff. The airport is big but is made with the aim of making money. There are more shops than places to sit. I found many people sitting on the floor. Avoid Dubai airport. That is sad since the airline (emirates) is quite nice.



Dubai International Airport customer review :  13 August 2013 by Tamara Matushka    (USA)

Rating : 0/10

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Recommended

Flying from Australia to Ukraine with 1st leg via Emirates (landing at Terminal 3) transferring to Terminal 2 for flight from Dubai to Kyiv. What a mess to get from Terminal 3 to Terminal 2 with no assistance in English to explain or help how to get there. You have to find this minibus which is packed, hoping that they will let you in. I'm a pensioner so this was pathetic. At Terminal 2 it was like a refugee camp not an airport terminal. All passengers were trying to get to their gate.



Dubai International Airport customer review :  8 August 2013 by Rosamund Brawn    (UK)

Rating : 0/10

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Recommended

Having experienced transiting through Dubai airport 4 times since Qantas hooked up with Emirates, I am most disappointed. The place is noisy, overcrowded and the staff rude and unhelpful. It is affronting to go through security as soon as you get off your plane while it refuels - chaos at security with officials shouting and shoving. No time to get to the business lounge after queuing for 20 mins to get through security and then seeing huge queues simply to get into the Business Lounge. And the ladies toilets! Queues are ridiculous. Given the length of the journey Australia - London this ought to be a chance to stretch ones legs and relax a bit in the lounge. No chance! I yearn for the relaxed experience of Singapore airport transit!



Dubai International Airport customer review :  15 July 2013 by N Sutherland    (UK)

Rating : 3/10

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Recommended

One short connection (2hrs), one long connection (7hrs). The 2 hr connection is just about undoable. Still lots of bussing going on to/from remote stands - frantic dash to the gate. Transit Security is perfunctory at best - the staff weren't even looking at the monitors, so why bother? On the 7 hour connection I looked for one of these sleeper seat things - dreadfully uncomfortable and the horrible booming sound system in the terminal makes napping almost impossible. Dubai Airport looks the business but when you look beneath the shiny metal and marble, it's a pretty poor airport, with little consideration for passenger comfort.



Dubai International Airport customer review :  11 July 2013 by J Lister    (Australia)

Rating : 0/10

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Recommended

After all the hype from Qantas which is now code-sharing with Emirates, it was very disappointing. Had hoped to check out the Duty Free for our return trip from London, but the turnaround time was spent in a queue on another trip through security. Why is there not a transit lounge for short re-fuelling turnarounds? A transit lounge with toilets and coffee would be the sensible thing in the middle of the gruelling London/Australia trip. We also found the security/check in staff intimidating, superior and the use of a lot of hand-waving and curt gestures didn't sit well. The terminal was very clean, but it took ages, lugging all our flight luggage to find a toilet. To buy a cup of coffee one needed to change money, a nuisance when in transit for such a short time.



Dubai International Airport customer review :  22 June 2013 by Charles Green    (UK)

Rating : 6/10

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Recommended

Very large. Can take 30 minutes to travel between gates. no view of outside. lots of expensive shopping if you can afford it. Arrogant staff in restaurants/shops. Efficient though.



Dubai International Airport customer review :  5 June 2013 by T Hastings    (Australia)

Rating : 2/10

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Recommended

Clearly Dubai International has been planned as a gigantic money spinner rather than a facility for passengers. The strong emphasis is on duty free shopping so glitzy shops dominate the concourses. It is easier to buy a watch than to find a toilet. There are certainly not enough of them to serve the massive number of passengers. Also the disembarkation and bussing to terminal from my Hamburg-Singapore Emirates flight was primitive to say the least. It added to weariness after a long flight. My main complaint though concerns the total lack of free drinking water in the entire airport. Instead, you must convert money into dinars or try to use your credit card to buy a bottle of water. This can only be described as a huge inconvenience for thirsty passengers. In future I'll be using Singapore Airlines and fly through Changi. A pity because the flight itself and the quality of the aircraft were very good.



Dubai International Airport customer review :  4 June 2013 by L Osman    (UAE)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Used DXB Intl last week for departure and arrival, I understand it can be a nightmare for those who don't live in Dubai, specially in the morning, my flight was at 8.30am, which is the busiest time of the day. Thankfully did online check in, however still had to queue for luggage drop off, which wasn't very long, the line to enter passport control was endless, but used e-gate. Had some time to spend in the massive duty free and to have breakfast, it feels like a massive shopping mall at the busiest hour of the weekend, clean spotless toilets though busy. On the way back was hassle free, 4 minutes from the plane touching down until the door was open, aircraft parked at the new concourse A which is dedicated to Emirates A380 planes. Had to take the underground train to passport control, and after another 4 minutes I was at the belt waiting for my luggage which took a bit of time. Massive clean arrivals hall, nice decent duty free and money exchange facilities, the only concern is the taxi lines specially at night, it was endless long queue. I understand that Dubai airport would be very frustrating for those who are not living in Dubai and don't have the e-gate, but I find it the most modern, clean airport.



Dubai International Airport customer review :  20 May 2013 by N Sutherland    (UK)

Rating : 2/10

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Cleanliness

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Recommended

Emirates are scheduling tighter and tighter connections through DXB. 1 hr 20 mins is simply not doable with traffic delays in the early mornings, bussing from remote stands, chronically slow transit security, rail connections between terminals, horrendous walking distances to remote gates and a requirement by Emirates to be at the gate 30 minutes before departure - it's just not possible. Transiting though DXB a few years ago just involved long walks, now it's an exhausting and highly stressful undertaking which in future I shall endeavour to avoid by choosing another airline. If Emirates were handling livestock instead of passengers, they'd probably lose their licence.



Dubai International Airport customer review :  6 May 2013 by D George    (Australia)

Rating : 2/10

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Facilities

Recommended

I have transited through DXB several times with Emirates in the last 5 years. The airport is generally clean and well laid out during the most part of they day however past mid night it does become quite busy which results in aircraft having to park far from the terminal, bus travel, long queues at security and practically no space to sit and toilets are choc-a-block. The most annoying part of travelling through Dubai is probably the rude and unprofessional staff they have manning their duty free shops, lounges and security gates. I often make use of the emirates business class lounge while travelling and almost every time I have had to encounter rude staff who make passengers feel unwelcome. After 5 years of having Emirates as my airline of choice, I have now moved over to Singapore Airlines & Changi as the transit hub. Emirates is a great airline and its a pity that all the effort put into building the great brand gets tarnished as a result of rude ground staff.



Dubai International Airport customer review :  6 May 2013 by J Binns    (New Zealand)

Rating : 3/10

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Facilities

Recommended

Dubai is a massive airport and it takes a long time to get from one end to the other. The airport is very crowded with bodies lying everywhere in the main passageways. More seating areas are needed away from the main passageways. Toilets and showers are inadequate for the volume of passengers using the airport. When in transit, the security procedure after getting off your plane is frustrating and can be very time-consuming after a long and tiring flight. It always seems difficult to find trolleys for carrying hand baggage. For transit passengers, the trolleys need to be located after the security check. Many of my friends in New Zealand avoid Dubai, preferring to fly via Singapore (Changi Airport) which seems to be spotlessly clean, well organised and with friendly and helpful assistants.



Dubai International Airport customer review :  25 April 2013 by J Willing    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I come in and out of Dubai T3 often and my experience thru customs is always the same - utter misery. Why don't they have the common sense to create queues for EU visitors only who can go thru far quicker than most Asians who have all sorts of issues with paperwork etc?



Dubai International Airport customer review :  15 April 2013 by Bianca Bene    (Australia)

Rating : 3/10

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Recommended

I have experienced T3 as most other reviewers. I agree that it is very crowded. However I must say the worst thing for me was the unhelpful, unpleasant, unfriendly and unprofessional attitude of the local staff. This was particularly frustrating as meaningful signage is hard to come by and one has to rely for directions from the airport staff. I have travelled a fair bit but have not experienced such lack of care towards travellers anywhere else. It was a very disappointing experience for me. Like most others I liked Emirates but would try to avoid Dubai as a transit destination in the future.



Dubai International Airport customer review :  15 April 2013 by L Osman    (UAE)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

I flew last week from and to Dubai Airport T3 with Emirates flights, leaving in a morning flight were airport was so crowded as most of flights to Europe leave at the same time, however I benefit from the online check in, and e-gate so didn't have to queue for check-in or for passport control, as always love to scroll around the airport and a lot of choices in the huge duty free options. On the arrival, also arrived at midnight which is a very busy period for most flights arrive around same time, plane parked in T1 and we had to walk all the way inside the terminal to T3 for the passport control, also long queues for passport control, but I have my e- gate, I pity those who don't have it. Luggage wasn't late at all, well organized taxi queue which didn't take more than 5 minutes, and I live in the Dubai marina side which is far from the airport, however I was at home just after 1 hour from the plane landed.



Dubai International Airport customer review :  15 April 2013 by Brian Massey    (UK)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

On arrival the brand new automatic passport gates did not work and every passenger in the queue with me was rejected from the gate (roughly 40 people with European passports). The queue to see the immigration officer was not too bad - about 15 minutes but they clearly have teething issues with this system. On departure the passport control hall was filled to capacity at 8am in the morning and despite every desk being in operation it took one hour to get through control. Totally unacceptable service and Emirates Airlines must be spitting teeth about this experience. Never mind the airport retailers who lost an hour of shopping trade as a result. Commercially it makes no sense.



Dubai International Airport customer review :  3 April 2013 by Scott Inglis    (UK)

Rating : 2/10

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Cleanliness

Facilities

Recommended

The terminal is clearly nowhere near big enough to handle the volume of passengers passing through. This seems bizarre considering it is relatively new, and Dubai's reputation for building big! It always seems hectic and overcrowded even at 2 or 3 in the morning. There is a general shortage of restaurants and bars and seating is limited at those available. Shopping is also limited and expensive. One plus point is that it is possible to sleep on the lounge seats between gates if you can find an empty one. Take your blanket off your flight if you are transiting and have a long lay over.



Dubai International Airport customer review :  3 April 2013 by Noureddine Taleb    (Bahrain)

Rating : 7/10

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Facilities

Recommended

Used Terminal 2, because of my FlyDubai flight. I was shocked, the terminal doesn't represent Dubai well. I arrived on an early morning flight, everything went smoothly. I would recommend for those travelling through terminal 2, it is not the best place to stay for long time.



Dubai International Airport customer review :  19 March 2013 by M Mcnamara    (Australia)

Rating : 1/10

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Cleanliness

Facilities

Recommended

Arrived from Dublin to Dubai airport near midnight on business class. The signs were all over the place, send you to turn left then turn right, all it needed to say was keep going straight. The airport is very badly air conditioned with temperatures near 28 deg c. A nice 24 deg c would be suffice if you are trying to save energy. When we got to customs there was a huge line, even though we had business class tickets. We ended waiting 40 minute in line to clear customs. The only bonus is that at least our bags were ready at the carousel as it took so long. Business class all had chauffeurs to drive you to your hotel. Had to wait another 15 min for this. All in all in took 1 hr 30min to leave the airport to the time we touch down. It's not really world class is it?



Dubai International Airport customer review :  14 March 2013 by William Cooper    (USA)

Rating : 0/10

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Cleanliness

Facilities

Recommended

Long lines and the outside of terminal 1 is total chaos. Always crowed and one runway is always shut down. Horrible place to land, takeoff or transit. I have been an airline captain for 33 years and never seen such incompetent management at an airport of this size. Daily nightmare of long waits, insufficient toilets, rude and surly employees.



Dubai International Airport customer review :  13 March 2013 by Jason White    (Australia)

Rating : 3/10

Queuing

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Facilities

Recommended

On arrival, we had a one hour wait at customs passport control (with infant). 19 Feb 2013 - Flight from LHR - EK008. On departure, Emirates flight to Durban. (21 Feb 2013). The terminal experience was not good. After clearing passport control, there was nowhere to sit, and very limited shops to explore in the terminal.



Dubai International Airport customer review :  8 March 2013 by Simon Riddler    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Although good to break a longer journey I would avoid this airport at all costs if you have an alternative! The staff are rude and very slow at security/immigration but worst of all is the shortage of toilet facilities. Not so much a shortage as such but the people who use them spend ages in them and long queues build up. This even occurs in the business class area!



Dubai International Airport customer review :  26 February 2013 by Rebecca Rogers    (Australia)

Rating : 10/10

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Cleanliness

Facilities

Recommended

Just through the new A380 terminal in Dubai which opened fully a couple of weeks ago. Really good idea having the Business Class Lounge as a linked series of lounges grouped to the Gates. So, we arrived in to the terminal and walked through the general concourse of shops, easily found the signs to follow to find the Business Class Lounge which is on the top floor. Once admitted to the Lounge the thing is to go to your Gate Number and use the lounge area there. You can wander all over and sit anywhere you like but it makes sense to park yourself near your departure gate. Boarding then is easy, just put down the champagne glass (in my case!) and go through to the lift which takes you down 3 floors to your aircraft door. The lounge is well set out, well appointed, good shower rooms (for women, can't say about the men) and a series of hot and cold food and drink counters throughout. Very comfortable chairs, the usual magazines etc (happy to find a locally printed copy of The Australian). I like the concept and the execution of it. At last a lounge big enough to take the volume of passengers going through in comfort. Well decorated. Staff were the most helpful and friendliest I have encountered, even to helping me lift my cabin bag onto the belt for inspection. Happy to use Dubai as my hub.



Dubai International Airport customer review :  26 February 2013 by Gaurav Nerkar    (India)

Rating : 6/10

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Cleanliness

Facilities

Recommended

My Air india flight landed at 4 pm, after some 15 minutes of walking I reached passport control. There are around 34 counters for it. I was disappointed to see even though there were so many counters not all were functioning, those who were functioning were really at a snail's space - even the queue management was terrible. There is one counter for one queue and three counters for another - we were in a queue with 15 people in front of us, that immigration officer took 2.5 hours to process them. Duty free at departure terminal 1 seems limited. I think most duty free shops are in terminal 3. Later I was told that passengers arriving on late night flights face more problems at immigration. I will try and avoid it even for transit.



Dubai International Airport customer review :  25 February 2013 by D Rouse    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

We flew to Dubai on January 31st 2013, from London Gatwick, and faced long queues at passport controls, a 2 hour wait. Many desks were not open although there did seem to be staff wandering around doing nothing - why couldn't they have helped? The staff were extremely slow, taking at least 5-10 minutes with each person, they were extremely unfriendly and obviously have no idea whatsoever about customer care. This really did spoil the start of our holiday, we were using Dubai as a stopover for a couple of days. These queues were totally unacceptable, and I doubt whether we would ever use Dubai as a stopover again!



Dubai International Airport customer review :  19 February 2013 by B Gupta    (UK)

Rating : 6/10

Queuing

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Facilities

Recommended

Passed through terminal 1 on 8th Feb, long walk to Immigration where there was already a queue and only 3 desks open, why don't they operate a single feeder queue. Seemed like it was going to take ages to get through, there was no sense of urgency, but we did get through within 30mins. Dubai is another City where for some reason they scan your hand luggage. The arrivals hall has a very small waiting area and meeter's/greeters are not allowed inside so the only way is to go out and stand around. On the way back we encountered another slow moving Immigration queue. Terminal 1 generally looks old and tired, shops in departures have a limited range of goods. Nothing special.



Dubai International Airport customer review :  14 February 2013 by D Hananel    (USA)

Rating : 7/10

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Facilities

Recommended

Generally a good airport though rather uneven, very good in certain aspects and with serious shortcomings in others. At one end if you fly Emirates on business, this is a fantastic airport with huge lounges, minimal or non-existent lines for check-in, immigration and boarding. At the other extreme, if you are using Terminal 2, you are stuck in a small crowded space with a couple of restaurants, not entirely clean bathrooms, and a very long transfer from other terminals in minibuses with space so limited that you cannot even stow carry-on luggage. Most experiences in Terminals 1 & 3 fall somewhere in between. Excellent shops and a wide range of restaurants, but not much space to sit if you just want to wait for your flight without spending money.



Dubai International Airport customer review :  6 February 2013 by Shelley van Heusen    (Uganda)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Wednesday, January 23. I spent 13 hours trying to get a connection flight out that day. No staff available to explain what was going on except that many planes were left in the air or grounded because of fog. Rumour had it that their whole ticket booking system had crashed so their ability to give new tickets to the hundreds of passengers who had missed flights was minimal. People arriving from long flights were arriving and standing in lines that weren't moving and were unsupervised, no water, no food, no information, no assistance. Lines were vague and people started yelling. I was in a line for 6 hours and when I got close to the counter, the employee left the line with no replacement. I had already been on two long flights from Los Angeles before I got there. You had to walk a long way to find food, no directions, and you would loose your space in the line. Waited in new lines for another 6 hours and the same thing happened. At about 10.30 that night I found British Airways in another terminal who gave me food and water in their lounge and quickly found me a flight to where I was going and I left a few hours later.



Dubai International Airport customer review :  5 February 2013 by T Neyrinck    (Belgium)

Rating : 3/10

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Cleanliness

Facilities

Recommended

Excellent airport for departures but a nightmare or arrivals, because of immigration indeed. Especially frustrating because some lines move 3x faster than other lines. Better do as in the US airports: one queue only, but being serviced by multiple desks. Easy to implement and would already make a big difference. Still need to train immigration staff.



Dubai International Airport customer review :  28 January 2013 by S Mafukidze    (Zimbabwe)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

I would imagine, especially immigration would have done something about the long queues and long hours (1 hour) in my case. To get an eye scan then collect your suitcase on arrival is a nightmare, departure is overcrowded and immigration staff take too long with one passenger (5 minutes at one time I noticed) and can stop to chat even when it's noticeable that only 3 counters are open and they have too many passengers waiting. Dubai Airport needs reoriented staff.



Dubai International Airport customer review :  28 January 2013 by M Holmes    (Australia)

Rating : 0/10

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Facilities

Recommended

The following issues were encountered. 1) 2 hours to get through immigration. 2) Immigration staff talking to each other throughout the processing of entry. 3) After leaving immigration a poor standard of security screening with officers not looking at the scanning outcomes, again engaged in discussion. It was a farce. Could not be described as an efficient airport or workforce.



Dubai International Airport customer review :  24 January 2013 by M Bertram    (Australia)

Rating : 3/10

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Cleanliness

Facilities

Recommended

This is the second time I've travelled through Dubai and hopefully the last. My main complaint is that immigration takes absolutely forever (1 hour +). They never have enough desks open and the queues move so slowly because the staff spend so long with each passenger. It's very chaotic with everyone getting impatient and stressed and then desperately running to new desks when they are opened. Departure is much smoother though although the airport does feel quite crowded all the time.



Dubai International Airport customer review :  17 January 2013 by E Vaughan    (Australia)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Immigration takes two to five minutes to process each passenger, why? Lengthy queues that take ages, no organisation. Gates are miles away. Emirates staff seem disinterested.



Dubai International Airport customer review :  8 January 2013 by Rolf Heimer    (Switzerland)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Unfriendly staff at Emirates terminal, horrible queues without any organization, totally crowded airport and business lounges without any silent room or corner. At the gates almost no seating possibility. Small amount of finger docks, long bus transfer times to and from the terminal and airplane up to 25 minutes.



Dubai International Airport customer review :  8 January 2013 by Agnes Lim    (Singapore)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Arrived in Dubai airport after midnight to face a human congestion at the immigration where counter staff took their time to chat with one another. Upon leaving terminal 3, with its rows of spanking new but empty counters, only 3 counters were open. For our two families, the counter staff decided to split us all up, citing full flight although we were checking in at 2200 for our 0300 flight. Only on our insistence to see the seating plan did they give us seats together. Half of the passengers had not checked in yet then. It was our first and will be our last time we will use Dubai if we can help it. Duty-free is also bogus. More expensive than most airports.



Dubai International Airport customer review :  4 January 2013 by E Lim    (Hong Kong)

Rating : 1/10

Queuing

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Facilities

Recommended

The single most important priority of any large building besides safety, is circulation, and effective signage. The current Dubai airport fails miserably on both counts. The building is obviously planned and executed outside in, rather than inside out, with many baffling transfer, signages and poorly designed partitions. Why was it not thought out at design stage one wonders. Admittedly, the expansion of any airport will pose problems as we can all see in Heathrow, but one would imagine Dubai, and Emirates, with its world class ambitions should have learned from the problems of dysfunctional airports and adopt the merits of successful ones. Staff at the transfer counters look overwhelmed and tired from the late arrival and departure of many flights into Dubai. Overall, we expected a lot more from Dubai airport and Emirates after all the commercial hype.





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