|
|
|
CATANIA AIRPORT Passenger Reviews & Customer Opinions |
|
|
|
|
CATANIA AIRPORT customer review : 31 December 2009 : by P Rosario (Italy)
|
Customer Rating : 3/5 |
 |
| Queuing |
| Cleanliness |
| Facilities |
New terminal is a nice spacious building with plenty of check-in desks and several security
gates, the queuing times are very low. Unfortunately there are no adequate seating facilities,
toilets are usually almost clean but not so easy to get to, there are only a few shops and
places to buy food that open quite late in the morning. Staff is not so friendly and speaks
only Italian. Once passport control was closed and we had to wait a few moments for the
policeman to open. Never had problems with the luggage though.
CATANIA AIRPORT customer review : 16 December 2009 : by Melissa Pace (Malta)
|
Customer Rating : 1/5 |
 |
| Queuing |
| Cleanliness |
| Facilities |
Have had the misfortune to visit this airport on several occasions and have to agree with
other comments regarding the filthy state of the place, lack of customer service and very
limited options for purchasing a meal. Last night we travelled from Catania to Malta and, as
usual, it was filthy dirty, the check-in staff surly and the icing on the cake was that the
runway was closed for 3 and a half hours (no reason given for this) we has to sit and wait
for 5 interminable hours with everything closed - no shops or bars to break the monotony-
really not what you expect at all.
CATANIA AIRPORT customer review : 15 June 2009 : by Tony Spitale (Switzerland)
|
Customer Rating : 1/5 |
 |
| Queuing |
| Cleanliness |
| Facilities |
New terminal, same old problems: I was looking forward to arrive and depart from the newly
opened airport terminal. It looks impressive from the outside but once you are inside it is
dirty and badly maintained. Arrived on Swiss from Zurich. Even as we were the only flight at
that moment, baggage handlers needed over 45 minutes to get all the luggage out of on the
carousel. Flight was early which led to the fact that no one was available to operate the
passenger bridge. Had to wait on the plane for approximately 10 minutes. Long walk over to the
rental-car-offices, along the old terminal where beggars and strolling dogs have taken over.
Departure - overcrowded departure area. Windows and public toilets dirty. Staff unfriendly and
uninterested. The only thing that really worked was the air-conditioning in the building.
Overpriced cafés and bars. Catania airport hasn't improved a bit, it is still filthy,
overcrowded and chaotic.
CATANIA AIRPORT review : 13 January 2009 : by G Calafiore
|
Customer Rating : 2/5 |  |
As Sicily's busiest airport, CTA was recently given a totally new terminal building: light,
airy and pleasant. The building itself is where the positives end. The facility is
hopelessly inadequate. There are good dining options upstairs, and they can be reached by an
escalator at the very far south end of the terminal, that is is you can make your way past
the thronging check-in queues. Looking for the toilet? Back downstairs you go, and through a
labyrinthine corridor and you will find them, but if they are not closed for cleaning, they
will be reduced to an unusable state. Once you make it past the interminable queue for the
security check, be sure to keep an eye on the one central FID. Announcements regarding
delays or gate changes (for those flights lucky enough to be parked at a gate) simply do not
exist. Seating and toilet facilities airside are extremely limited, and you will almost
certainly have to take a bus to your aircraft on a stand-off bay. If you are arriving, be in
no hurry to get to the baggage carousel; you will stare at it for what seems like an eternity
before it starts to move, and even then the delivery of luggage will be erratic. In true
Italian fashion, this new airport looks nice, but simply does not work.
Catania Airport by Simon Castleman
28 May 2008 Customer Rating : n/a
If you want a nice building with service in the dark ages Catania is for you. Went to get a coffee
- closed for 10 minutes while they mopped the floor, you could have been served over the counter in
the area not being mopped but clearly that option didn't occur to the staff. Decided to use the
toilet - closed for 10 minutes while they cleaned the floor - so walked to the other end of the
airport. Went to go through passport control - closed for 10 minutes (make that 30 but 10 minutes
is Sicilian for a delay of indeterminate length) the reason being the departure lounge is only big
enough for the passengers of one aircraft so they only let that many through passport control at
once. Still not much point in getting to the departure lounge too early as there are minimal
facilities that side anyway, (toilet, small duty free shop only good for non eec flights and a
vending machine)
|
PAGE:
1 |
2 | |
|
If you experience any problems submitting comments on the above link, please use our general
Feedback Page |
|
|
|