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Customer Review scoring : Budapest Ferihegy Airport
2.5 Star Rating: Fair
47 reviews

 



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Budapest Ferihegy Airport customer review :  8 March 2013 by Sander van Kan    (Netherlands)

Rating : 8/10

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Recommended

I flew to and from this airport with Wizz air. After landing at Budapest we taxied to our remote parking spot. We where bussed towards the terminal. After going to the toilet (which was clean) I was really surprised to see my bag already on the luggage belt. When it was time to return we went to terminal 2B. We dropped the bag at the bag drop off counter. We walked to the security point. Everything went quickly and smoothly (approx. 10 min). The airport had a very nice food court, and all looks very modern and clean. My overall impression of Budapest Airport was very good!



Budapest Ferihegy Airport customer review :  28 December 2012 by R Franz    (Singapore)

Rating : 0/10

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Recommended

Good infrastructure, bad management and poorly trained staff. Check-in doesn't open until exactly 2 hours before the flight (regardless of how empty the place is and/or how many passengers are waiting). Hand- luggage check is disorganized. All is over-sized and there is a lot of running around for nothing. Staff are too disinterested to change the lanes to fit the demand. Then there is the laughable shoes and belt off routine that has long been shown to be nonsense and abandoned by most airports. So, overall keep the building, get rid off the supervisors, and start training the remaining employees.



Budapest Ferihegy Airport customer review :  14 December 2012 by K Presti    (Switzerland)

Rating : 0/10

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Recommended

Never seen anything like this. Passengers hauled into a tent to wait for boarding like cattle. No heating, no sanitation. Shame on these people. I have a couple ideas for further improvements/cost saving: passengers should load their baggage onto the plane or passengers should push the plane on the runway.



Budapest Ferihegy Airport customer review :  20 November 2012 by P Baer    (Switzerland)

Rating : 2/10

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Recommended

This is an interesting airport, to say the least. We flew out of terminal 2B and it seems as though they ran out of money to completely renovate the entire terminal. Once past security, where the bin helpers throw your bins onto the conveyor belt with no regards to what hand luggage you might be carrying, you come upon a beautifully renovated terminal with nice seating areas and a good selection of restaurants. There is free wifi in the food court area and the bathrooms are pretty clean. But then you go to the gate area, and its like you are going back to the 1970s. Even worse, my gate did not have a "real" gate. We had to walk outside and then we were corralled into a big tent, with only four pathetic heating lights in the entire thing. It's a real shame that the airport couldn't do a complete renovation of the terminal, because it looked like it had so much potential to be nice.



Budapest Ferihegy Airport customer review :  19 November 2012 by J Rudge    (UK)

Rating : 3/10

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Recommended

Terminal 2 takes all flights, but has no rail link to Budapest meaning a long bus ride or pricey taxi is the only way to get there. Arriving was fine, apart from a ridiculously long queue at immigration, despite us arriving from an EU nation. Return - Check in was alright, a long queue but it seemed to go down quickly. Queuing at security was a shambles, took longer to pass the tiny security hall than it did to check in. Duty Free was alright and the skycourt upstairs for food and drink is brilliant. I have a huge problem with the way they board aircraft's here - boarding 3 Jet2 flights (Leeds, Manchester, Edinburgh) through the same gate at the same time? Was an absolute shambles. An hour before the flight was due to depart, we were told we were boarding through the gate, walked down the jetway, onto the airport tarmac, walked across and into what can only be described as a tent - with 3 queues for each flight. No toilet facilities and no seating, just standing room only. Waited in a freezing cold, damp tent for half an hour then the doors were opened and all 3 queues boarded 3 identical aircraft - what a shambles. People were boarding the wrong plane, and because of it we left 30 minutes late, but thankfully made up for it in flight. For the major international airport of a capital city of a European Country, this was a shambles. I've flown to Greek Island airstrips and had a better experience.



Budapest Ferihegy Airport customer review :  26 October 2012 by B Evans    (Hungary)

Rating : 8/10

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Recommended

Terminal 1 closed in early 2012. T2 now takes all flights. It was refurbished last year, and is spacious, well organised and light. There are lots of good food options on the second floor. Shops are ok, but overpriced. The main problem is accessibility, as T2 is not served by a railway connection (unlike T1). There is a taxi service, but it is a little pricey.



Budapest Ferihegy Airport customer review :  10 October 2012 by M McManus    (UK)

Rating : 7/10

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Recommended

Airport has good bus links to city, but you need to change at the end of the bus line onto the metro to finish your final leg to the city. No train link direct from airport. Bureau de Change always very busy, so advisable to get your holiday money before you leave. Airport signage was slightly confusing (does an up arrow mean straight ahead or on the floor above?), but not to the point it would seriously disrupt you. Airport terminal 2B was well lit, modern and had excellent facilities. Staff understood English well. In security lines, very fast moving metal rolling bars move the trays along, be warned.



Budapest Ferihegy Airport customer review :  27 July 2012 by Tor Idar Larsen    (Norway)

Rating : 7/10

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Recommended

Remember my stay here as smooth and a pleasure. Superb view of the airport from several spots, which I appreciated. Ground crew put on viking helmets when the Norwegian Air Shuttle came in. Quite a small airport, perhaps a bit too small which gives little options for food and other things you might want to purchase. Everything else; quick, seemed efficient enough. Bit of a queue when checking in.



Budapest Ferihegy Airport customer review :  18 June 2012 by Brian Hill    (UK)

Rating : 4/10

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Recommended

Arrived late in the evening, speed through border control, didn't have to wait for our luggage. But departed on BA from Terminal 2B, what a disaster; two low cost airlines checking in on adjacent desks meant the queues blocked access to both the toilets and the cafe. We had priority passes for the security but why did the staff insist I put our boarding cards through the X-ray machine? Don't rely on the signs, they are really confusing and no two clocks told the same time. The one remaining executive lounge is next door to a derelict area which was once another lounge, the one we used couldn't even provide ice for our G&Ts.



Budapest Ferihegy Airport customer review :  3 April 2012 by D Leston    (UK)

Rating : 9/10

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Recommended

Terminal 1 is the designated low cost terminal, catering for Wizzair, easyjet, Jet2, Germanwings and Norwegian. It is small but has been nicely refurbished and contains everything you could need as both an arriving or departing passenger. Plenty of refreshment outlets and even an outside viewing area overlooking the apron, which is free to visit, if you need to kill a bit of time while you wait for your flight. Overall a very nice experience.



Budapest Ferihegy Airport customer review :  11 January 2012 by J Moffat    (Latvia)

Rating : 9/10

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Recommended

Arrived at Terminal 2. Bags arrived very quickly. Taxi service to the centre is well organised, fixed price (depending on zone) and not expensive (and discount card for fixed price back to the airport). Check-in on departure is well-organised and efficient. Boarding cards issued online or by machine at airport (with someone to help with machines) - the desks only receive baggage. We checked in online to choose seats, but did not complete because we did not have access to a printer. Got the boarding passes from the machine at the airport but with the seats we had chosen online. Very smart departure area. Paid to go in the Malev business lounge (EUR 16 each) which was well worth it.



Budapest Ferihegy Airport customer review :  8 September 2011 by K Sikora   (USA)

Customer Rating :  2/5

2 Star Rating   

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The No Entry or No Stop restriction at the arrival curbside of Ferihegy 1 and 2 airports is below any international standard of civilised travel. As a result, arriving traffic has moved up to the 2A/2B Departure curbside, making departure twice as congested as it should be. The overpriced parking lots are empty, so are the overpriced taxis (parking without passengers) in the arrival area.


Budapest Ferihegy Airport customer review :  1 August 2011 by I Haaster   (Canada)

Customer Rating :  1/5

1 Star Rating   

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Booked with Malev AMS-BUD-IST with a transfer time of 45 minutes, far too short. A very long line-up to exit the EU with few customs officials, impossible! Several people missed their connecting flight. Very frustrating and inefficient system. Officials unable to help those who were missing their connecting flights. Beware while traveling through BUD on a short transfer!


Budapest Ferihegy Airport customer review :  29 May 2011 by Azlan Hashim   (Malaysia)

Customer Rating :  3/5

3 Star Rating   

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Arrived at this airport from Amsterdam. I was in the city within 90 minutes from the time of arrival. Staff at information counter not friendly and not happy with the job she is doing. The public transportation from or to the city was average but worked fine. I bought the 72 hours travel card (works on metro, trams and buses) from the airport's post-office. The cheapest way to get to the city is by bus 200E from the arrival bay to the nearest metro station, Station Kobanya-Kispest (M3) on the blue line. On the departure day at Terminal 2, Malev check-in agent and BUD's KLM staff were both polite and helpful. From check-in counter until clearing the security check point took less than 15 minutes although the airport had a busy period in the afternoon. Did not make any buying at the duty-free outlet due to tight waiting time for my departure. The airport seems clean. The only complaint is, the airport has insufficient seating at departure area.


Budapest Ferihegy Airport customer review :  12 May 2011 by M Jonkman   (Netherlands)

Customer Rating :  4/5

4 Star Rating   

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Terminal 2, for transferring. Nice and clean airport. Because of change between Schengen and non-Schengen area a brisk walk from one wing of the terminal to another, but not really a problem after just sitting in the airplane. Going out from Schengen, there is no safety check, coming inside there is. Restrooms a bit hard to find.


Budapest Ferihegy Airport customer review :  30 April 2011 by Y Ren   (Australia)

Customer Rating :  3/5

3 Star Rating   

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Very new and bright at departure area, but the arrival area is really dark and dated. Bus door to door service is really good with reasonable price. Security staff are not friendly, not pleasant experience. They are trying to improve the services but still long way to go.


Budapest Ferihegy Airport customer review :  6 April 2011 by Pawel Litwinski   (Poland)

Customer Rating :  5/5

5 Star Rating   

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I was pleasantly surprised : no queues at check in, no queues at security. As regards arrivals, nothing changed yet, but everything worked properly. Overall a very pleasant experience.


Budapest Ferihegy Airport customer review :  28 March 2011 by Stephen Taynton   (Kazakhstan)

Customer Rating :  3/5

3 Star Rating   

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Arrival into terminal 2B is great - departure is another thing. Check in is a bit of a mess with the counters being opened two hours before hand and no real queue system in place. Security is very thorough - I was practically stripped searched - but no real problems - something you have to put up with these days. Biggest problem is signage - or lack of. Trying to get your tax back is fun and you need a lot of patience. Otherwise not a bad airport, some good food places but on the steep side.


Budapest Ferihegy Airport customer review :  5 March 2011 by Eric Howell   (UK)

Customer Rating :  3/5

3 Star Rating   

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If you are flying with a no frills airline chances are you'll be using Terminal 1. This is a very cramped terminal and you really don't want to be spending much time here. Having said that, the Duty Free shop is fine and for the smokers you'll be able to stock up on very low priced cigarettes. The terminal is very stuffy and far too warm, but you will find two refreshment areas.


Budapest Ferihegy Airport customer review :  30 November 2010 by E Dorogi   (UK)

Customer Rating :  3/5

3 Star Rating   

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Taxis to/from airport very expensive, public transport difficult. Travelling with pushchair in Budapest is a nightmare, guess this is true for wheelchair users to. Baby changing facilities are rubbish : one table, one mat and one chair. No picures or colours on the wall, no toys. Cleanliness is ok. Restaurants are expensive. T1 (Low cow cost airlines) Spent 45 minutes queing at check in. Getting through the gate was not difficult as we got priority with the baby. T2 (other airlines) A town called Vecsas is close so anyone can do a late shopping (pharmacy, shops). Arriving is much smoother and faster, no hassle and queue at passport check.


Budapest Ferihegy Airport customer review :  18 October 2010 by M Guillemard   (France)

Customer Rating :  2/5

2 Star Rating   

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You need to arrive at least 2 hours in advance, 3 if you like to be on the safe side. This airport is much too small (extension works on-going). There are only 5 booths open for all Malev Economy flights, and the queue is terrible. They urge you to use the self-checking screens, but you have to queue anyway to leave your luggage. Attendants do their best. When you are at least out of this queue, you are in for a second one for the safety check which is aslo vastly undersized. Not much in term of shops or drinking/eating. The number of seats available at the gates is ridiculous. then you have the luck to board by Bus. I hope their future extension will be well designed, because for the time being, it is not an airport you want to use.


Budapest Ferihegy Airport customer review :  22 September 2010 by C Galindo   (Spain)

Customer Rating :  1/5

1 Star Rating   

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There were incredible queues at check-in and even longer ones at security check. We spent an hour and a half in the queue to pass the security checks without any kind of order. Moreover, the staff at security check rude, and hardly communicate in English. We really feel treated more like animals than as people.


Budapest Ferihegy Airport customer review :  16 September 2010 by Colin Haworth   (UK)

Customer Rating :  1/5

1 Star Rating   

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This airport is a nightmare both at check in and security. It took us 2 hours and this only because we sneaked under the barriers to avoid missing our flight which as it happened was delayed by over an hour anyway. Avoid if at all possible.


Budapest Ferihegy Airport customer review :  23 August 2010 by Kai Popkens   (Belgium)

Customer Rating :  2/5

2 Star Rating   

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This airport has been downgraded by EU authorities because of security issues. Had to wait long for Star Alliance check-in (I had my sport bike). Schengen terminal 2 only 1 x-ray machine attended with enormous queuing. BUD-FRA-BRU, in FRA they made again a full security check even checked my shoes and said Budapest now is a 3rd world airport, sorry for inconvenience. So stressful and quite abusing.


Budapest Ferihegy Airport customer review :  3 June 2010 by W Karpowicz   (Poland)

Customer Rating :  2/5

2 Star Rating   

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Arrival at Ferihegy is a bit deceiving. The direct train to the city is a joke, the station lies in the vicinity of low-cost Terminal 1, while most of passengers arrive at Terminal 2, which is connected with T1 and the railway station by public road usually congested with urban traffic. At the remote railway stop, there are no amenities for disabled passengers and no information at all. The real nightmare is the departure and transit. Taken into account incredible queues at check-in and then even longer queues at security check, you should come to the airport well ahead the time the airlines suggest. Staff at security check is harsh and rude, and hardly communicate in English. Due to the lack of space and insufficient number of gates in the Schengen terminal, the crowds of passengers make it difficult to move, not to say about places to seat. The only positive thing you see are the posters and leaflets saying how wonderful, spacious and friendly the airport will be in future, when the construction of new terminal is completed.


Budapest Ferihegy Airport customer review :  24 May 2010 : by Gyorgy Szeibert   (Hungary)

Customer Rating :  5/5

5 Star Rating   

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Arrived at the airport terminal 2A and got a shock to see the unbelievable huge crowd at Star Alliance check-in. The end of the row was at the entrance of the airport. Seems LH and AUA don't really care of this situation, weeks ago I was waiting 25 minutes for drop-off in the same time. I will think twice to use Swiss if check-in will be pooling into a big maze. Security improved a lot, not waiting for long and they were friendly. Airside hard to find any free place to sit down on that Saturday afternoon, restroom was clean. Many announcements were not clearly understandable thus I nearly miss my flight.


Budapest Ferihegy Airport review :  17 November 2009 : by Ross Clark   (UK)

Customer Rating :  3/5

3 Star Rating   

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T2B. Prompt passport control (non-EU national), but baggage was slow. Travelling out : a 15min BA check-in queue, but aggravated by 20 minutes to get through a crowded security area. The extension of T2 now underway is well overdue. In terms of landside access, a ticket for the 200E bus can be purchased from the newsagents, but to get a 3day or 7day pass you need to get to the underground station at Kobanya-Kispet. This is a nuisance, as it should be possible to get these tickets at the airport. However, can recommend the hotel shuttle service for timeliness and value-for-money.


Budapest Ferihegy Airport review :  19 October 2009 : by Iain Williamson   (Saudi Arabia)

Customer Rating :  2/5

2 Star Rating   

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I have just had enough of the way check-in staff feel they can treat passengers at Ferihegy. I am not sure why repeatedly I get talked at as if I am an unwelcome alien. The only time I saw any personnel smile was when security found a jar of Slovak mustard and lobbed it into the bin happily. While I don`t object to this being termed a liquid if it must be, I was rather surprised to say the least to hear the security guard, a woman, make a negative remark about me in Hungarian, assuming I could not understand I think. I'll be flying into another airport when going back to Hungary.


Budapest Ferihegy Airport review :  22 September 2009 : by B Kovacs   (Hungary)

Customer Rating :  3/5

3 Star Rating   

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Passed through BUD Terminal 2B 12 times in the last half year. Check-in usually takes a bit of time and can be extremely crowded, so it is good to be there 90 minutes before your flight - except if you have already checked in online. Check-in staff not especially nice or helpful. There is only 4 check-in machine for Malev flights, however this is their main hub, and those machines are usually out of order or frozen for several minutes. Passing security takes time, and they can also be rude. The airside is crowded, with good facilities but only a few place to sit - let's hope that this will change with the current enlargement of the terminals. After boarding, at peak times we often had to wait 5-10 minutes for the personnel of the airport to push back the plane from the standing position: there is not much capacity reserve for this at BUD. When arriving, getting your luggage can take 5 minutes, as well as 25, you should just cross your fingers and wait. I miss a central screen in the baggage reclaim area which would show which flight is delivered on which belt.


Budapest Ferihegy Airport review :  31 August 2009 : by B Hewitt   (UK)

Customer Rating :  4/5

4 Star Rating   

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Terminal 2B. Arrival waited 20 minutes for baggage, but apart from that quickly through immigration. Departure check in area very crowded, but checked in took about 10 minutes, through security in 5 minute. Departure lounge good with good food outlets.





 
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