MUMBAI AIRPORT review : 6 July 2008 : by R Patell
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Customer Rating : 3/5 |  |
Used Mumbai for Thai Airways flight to Bangkok return. The bags have to be x-rayed first and that
took 30 minutes. The check in area was crowded with long queues - once through with this immigration
was another 15 minutes. Duty free shops with quite a good selection at departure now and the seating
was adequate and every gate area had its own seating section. Food selection still minimum - would
be nice to have a good coffee place. Arrival back from Bangkok was a different ordeal. Very long
queues with a 3 flights in at the same time the immigration took 45 mins. People broke the lines and
no one blinked and security was appalling. Baggage took 30 mins to get there. Customs was a joke as
I was waived through. Outside the building you step straight into muddy water as the airport is
being redone and their is no place to shelter from the rain and to get to the taxi stand is a 3 min
walk in the rain.
MUMBAI AIRPORT review : 29 April 2008 : by S Srinivasan
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Customer Rating : 3/5 | |
Used domestic Terminal 1B (Kingfisher Airlines) and international Terminal 2C (South African
Airways) this time. They are not as good as 1A and 2A, but not nearly as bad as they used to be.
Terminal 1B is under construction, and as such, the arrivals area is incredibly dark and drab. On
the bright side, not many airlines use this terminal, so bags were on the belt within 5 minutes of
arrival. The international terminal coach transfer desk was hard to find, but it was much easier to
use than the useless "boarding card" system used at 1A - you just sit in the waiting area and wait
for them to call, then get on. Terminal 2C - there's not enough seating if you get there too early
to check-in, and the immigration lines are rather long (about 25 minutes to clear). Plus, it's
still the "old style" Mumbai terminal with no reclining chairs, no shops, and no restaurants to
speak of. Arriving back from JNB, we were through immigration in 5 minutes, despite being at the
back of a full Economy section, and bags were already on the belt when we got through. Customs is
now a joke - unless you're coming from Dubai or Singapore, they just wave everyone through the green
channel to get your bags x-rayed, though the officer doesn't seem to question anybody or anything.
Mumbai Airport review by Rishad Patell
12 April 2008 Customer Rating : 
Used Domestic terminal 1B used by Kingfisher for a flight to Goa. Flight in the afternoon so the
terminal was not too crowded. Check in was quick. Waiting area for the flight was adequate but as
there is construction work going on it was quite chaotic. Long walk to the gate and boarding was on
an aerobridge (a first for me at domestic airport in Mumbai). Food very overpriced - a samosa was 50
Rs (actual cost is 7Rs). Seats near the gate seemed new and were quite comfortable.
Mumbai Airport review by Anil Sinanan
1 April 2008 Customer Rating : 
Ignore the screening of baggage when you arrive from an international flight: I simply walked out
and no-one stopped me. Departure: no duty free shop which is not missed as prices are in US dollars.
The only bar has prices which are more expensive than The Ritz: 1,000 rupees for a gin and tonic! It
is officially a no smoking terminal but everyone was smoking in the bar. Ignore the girls who come
around insisting that you go through security: it is just a ploy to make you wait at the gate until
boarding commences.
Mumbai Airport review by D Hiralal
28 March 2008 Customer Rating :
Arrivals have been improved. Plane touched down at 22.30 and was out of the arrival area with
luggage in 30 mins. Departure is however crazy. You ca not be deposited directly in front of
departure terminals due to renovation so you have to make a u-turn which can take 25 minutes.
Terminal 2A in my experience. Big queue for baggage x ray and plenty of airline staff just standing
around and doing nothing. Forget the lounges.
Mumbai Airport review by N Khimji
26 March 2008 Customer Rating :
Domestic airport is new and large but only 1 entrance door open for use - no proper signage for
baggage screening before check in. Security check queues are a nightmare and staff lack efficiency.
Rickety old bus to transport to the airplane - so much needs to be done to reach any sort of decent
standards.
Mumbai Airport review by Kurt Müller
17 March 2008 Customer Rating :
Certainly some infrastructure improvements visible at the New Santa Cruz terminal (Jet Airways,
Spice Jet, etc.), but transfer to Sahar remains an area where improvement is desperately required.
You now get a numbered ticket in the domestic arrivals hall and are asked to take a seat until your
number is called. If you follow these instructions, you will simply never make it. When I finally
made my own way to join the queue at the transfer bus gate, those in front of me were holding
tickets some 200 numbers higher than mine. Apart from being incredibly dirty outside, the bus used
for this ride of 5 to 8 minutes with 50+ pax has only one door and a high floor. More time is spent
boarding and alighting than driving, particularly when passengers with disability are involved. A
normal airport bus with low floor, two or three sets of doors, and a baggage rack inside would be
far more appropriate (it would also do away with the constant requests for money and other
considerations by the baggage loaders). At the Sahar international terminal, improvements are very
obvious when arriving (such as carpeted floors, well-organised immigration desks, reasonably fast
baggage delivery to carousels). Departure is still chaotic, with countless people asking to see your
boarding pass, passport, stamp in passport, stamp on cabin baggage tag (or any combination of the
above) at the most improbable locations (sometimes two people in direct line of sight of each other
will ask to see the same document within 15 yds). Another concern is the absence of catering
facilities in the departure area - the sole bar/lounge that seems to be open regularly is hopelessly
overtaxed and - in the public bar area - has become a filthy, smoke-filled hole.
Mumbai Airport review by S Srinivasan
21 January 2008 Customer Rating :
Domestic terminal - better than it used to be, but still leaves a lot to be desired. The new
arrival hall is much nicer now, but there's still not enough baggage belts. Jet Airways
inexplicably decided to put two flights' worth of bags on one belt, even though a second was
available, resulting in a horrendous scrum in front. I had to wait nearly 10 minutes before I could
even approach the belt with my cart. The international transfer desk is easy to find, and the
restrooms are decent. However, getting on the transfer bus is horrible - there's supposedly a
numbered ticket system, but no announcements are made when the buses are ready to board, and I was
told "don't mind the numbers, just get in line"! There was also nobody at the prepaid taxi stand,
though there are plenty of taxis and autos outside that will be more than happy to rip you off.
International terminal 2A - a much better experience. Check-in process is much more streamlined,
with a dedicated bag X-ray for each airline. Immigration is also easy, with plenty of counters, and
an officer directing people to open counters as they come up. Past immigration, there are now lots
of lounge-style chairs that you can lie down in - very nice. Security check is also much better,
with one checkpoint for every 3-4 gates. It only takes about 10 minutes to get through, even when
it's busy. The Oberoi business class lounge is horrible, however, and the lone duty free shop has
now been closed.
Mumbai Airport review by Vijay Dandapani
8 January 2008 Customer Rating : 
Mumbai's international airport has easily the worst lounge for business travelers operated by Oberoi
Hotels. The lounge is common to a bunch of airlines from Jet to Alitalia to Delta with grossly
inadequate seating made up of rickety old furniture. Don't even try to spread yourself on those
sofas as staff come by asking you not to sleep! The food is far worse and is made up two selections:
"samosas" (Indian patties) and chicken wings! As for drinks - it is a "help yourself" refrigerator
made up of two lousy kinds of juice and luke warm beer. The Oberoi group is just raking it in as
airlines have nowhere to send their passengers and each one represents 500 rupees (approximately
$13) to them. The lounge is a disgrace.
Mumbai Airport review by R Jhaveri
8 January 2008 Customer Rating :
No porters to help with luggage at the screening machine. Kids and women struggle while officials
watch. Besides the queue at the screening machine is very long. Immigration has improved. The
luggage belt area during arrivals is too much crowded. The Airport itself is not the best structure
much to be desired but immediately the cleanliness of toilets could be better managed. Airline
checkin lines are just too long, Final entry gate before boarding the plane the officials are not
always friendly. A foodcourt should be opened at the airport, particularly at departures lounge and
also outside the airport for non-passengers at arrivals. Often there are long waits or flight
delays. Duty free is hopeless.
Mumbai Airport review by Kurt Müller
11 December 2007 Customer Rating :
Used Terminal 1B (Santa Cruz) the other day. Generous space for check-in area - pity the architects
forgot to put more doors in the building, as access from outside is congested at peak times. Amazed
to find "iWC" and "eWC" in the public toilet area, but upon opening the cubicles thus signposted,
there was nothing "internet" or "electronic" about them - just the usual rather poorly maintained
plumbing. In general, toilets look 10 years older than the entire building, which is only a year
old. Usual rip-off at the bar upstairs (Rs 330 for 330 ml of beer - a whole day's pay for the
barman!). Security checks have poor signage : you walk up through a vacant metal detector just to
be sent back from the x-ray machine because it's for ladies (no signs to tell you this). Crazy
boarding: the plane is no more than 25 metres across from the boarding gate, yet you have to use a
rickety bus to get there. In summary: check-in vastly improved, all else still in need of a shake-
up.
Mumbai Airport review by Rakesh Panchal
3 November 2007 Customer Rating :
Flew to Mumbai in October 2007 after 4 years. Mumbai airport seems to be undergoing major
refurbishment and development which seems very promising. Mumbai airport departing and arriving always
used to be a daunting experience, with lots of people in uniform requesting to see your particulars at
regular intervals throughout the airport and each experience with an individual tended to be a rather
unpleasant experience with people hassling you unnecessarily in what was a very corrupt environment.
Thankfully this seems to be improving. On arrival, (like other international airports) there are at
least 8-10 immigration desks open now in a quite open efficient environment. This was a pleasant
experience compared to the old system where one had to queue for hours with only a few immigation
desks open. Baggage can still take a little while to arrive. Have no idea why Mumbai airport still
requires passengers to have their luggage scanned again before being allowed to leave the airport.
Absolutely pointless. Departing again seems to be more streamlined without so-called uniformed airport
officials hassling you unnecessarily. Mumbai airport still has a long way to go before it can be even
vaguely considered in the league of other popular, busy world city airports.
Mumbai Airport review by Jean-Louis Vergaert
1 November 2007 Customer Rating :
Mumbai airport International arrival has much improved since the last 3 years. There is an efficient
queue management for immigration, and business class passengers can go through a fast track channel
(if it is closed, show your ticket to the guard). They seem to have put effective mosquito
disinfection. Luggage arrived very quickly, another good point. The biggest problem is the lack of
queue management for the customs luggage X-ray machine. After passing that one, there are a few bank
counters and a pre-paid taxi stand. Airco car to the city centre costs a cheap Rps 480. Car is
comfortable, but driver was driving like in Mumbai, to put it mildly. It was a scary experience.
Mumbai Airport review by Brett Watson
19 August 2007 Customer Rating :
Arrived in international and departed domestic next day. Two very different airports. International is
dark and dingy, clearly in need of some significant remodelling and updating - has a quite depressing
feel. Leaving from domestic is a totally different experience: pretty good for an Indian airport. The
check in area is efficient by local standards and there is a decent range of food options although
somewhat expensive. Terminal clean and quite modern. The departure lounges are reasonable, but the
process is not great. Boarding for bus to reach aircraft very disorganised. Domestic a three star
experience vs. international a one star experience.
Mumbai Airport review by K Goshalia
10 August 2007 Customer Rating :
Used the International and Domestic Airport which is ok. The arrivals in International was quick and
no real waiting and my bags arrived soon. Very easy to get prepaid Taxi before you exit customs and
the best way to get home/hotel. The exchange outside customs is having decent exchange rates if you
want to change quick small amounts. The domestic terminal 1A and 1B both are ok but security checks
may sometimes take longer. I was quite impressed with the complimentary newspapers available in
departure lounge. The only drawback is the lack of decent restaurants to get a quick bite or drink. I
wish there were more outlets and options for eating and if they can get a better duty free shop. The
International terminal departure lounge now offers free WIFI which is excellent.
Mumbai Airport review by A Wilmot
11 July 2007 Customer Rating :
Domestic - This departure terminal is pretty good. The check in area is
efficient by Indian standards and there are some nice choice of food
outlets, but they are all over priced. The departure lounges are
reasonable, but the announcements for boarding are difficult to hear due
to all the background noise. The arrivals terminal is in need of an
upgrade. The luggage carousels look old and tired, and the toilets are a
disaster. International Arrivals - Immigration was very efficient. The
Air India baggage collection was very bad, it took over 1 hour for our
bags to appear and the time was 3am, so its not like it was busy. There
were no seats and no airconditioning. Customs thankfully was efficient,
and the pre-paid taxi desk was also well signposted and helpful.
International Departures. The worst terminal I have seen. Toilets dirty
and shops were not bad, but most were closed or being renovated. The
signs for gate 19 were not even correct where they directed you,
basically in a big circle if you followed them correctly. The departure
flight information board was not updated at all, if it was even correct
in the first place. The public address announcements were hard to hear,
or in fact probably didnt happen. Staff were walking the terminal
making announcements! Overall, what a contrast in quality, between the
new domestic and the shabby international.
Mumbai Airport review by A Pattani
13 May 2007 Customer Rating :
I flew recently into Mumbai airport on Delta airlines and was impressed
with the changes at the airport. Airport is under renovation and newer
areas are clean, ventilated with artificial trees and shrubs to add to
the decor. Immigration counters are the biggest area of improvement. I
saw as many as 36 counters with about 15 of them manned at 11 pm in the
night. Customs was a breeze with the x-ray machine not operational.
Arrivals area and getting to a taxi or car is still a nightmare with
huge crowds.
Mumbai Airport review by Chris Smith
28 April 2007 Customer Rating :
This airport is a disgrace. How can this city have such a drab, dirty
and rat infested international airport? I actually saw two squirrel
sized rats foraging for food in the main waiting area last night! Why
are the facilities so poor for travellers? It must be the worst
international airport in Asia.
Mumbai Airport review by Szabolcs Mihalyi
26 March 2007 Customer Rating :
Arrived into Mumbai (Terminal 2C) earlier this week from SVO with SU at
6am. Immigration was very smooth (maybe 5 minutes of queuing) as the
airport seemed completely empty. Baggage arrived after approx. 5 minutes
of waiting. Customs was also an easy process, however don't forget to
fill out the customs form that you are given with the immigration form
already on the plane usually. You have to give it to the customs officer
at the final exit before leaving the terminal.
Mumbai Airport review by U Naresh
26 February 2007 Customer Rating : n/a
I recently flew out of Mumbai's new domestic terminal, the one operated
for private airlines. I was impressed by the facade which is very modern
and eye pleasing. Inside, in the Jet Airways portion, it is very
spacious, clean and bright. Lots of natural sun light. Check in area is
marked well. The toilets are clean. They are cafe's, hot dog and ice
cream counters, and many other eating concessions too. There is even a
big bookshop. This is very different from a couple of years back when
the airport was in a state of disaster. The waiting lounge is
comfortable and again lots of kiosks for food. The drawback is being
bussed to the aircraft. I hope this changes in time. Privatisation has
really worked, and travelling through Mumbai is very much a pleasing
experience. I just hope they can sort out the roads to the city now.
Mumbai Airport by Andrew Barnes
4 January 2007
Bombay (Sahar) International Airport is still terribly drab and the new
owners seem to be struggling to keep it clean. Immigration is now a
breeze - much faster than many airports today. Waiting times are as low
as five minutes on average. Queue management is efficient and the
waiting hall has been upgraded and is pleasant. Baggage arrives quickly
and customs clearance is now streamlined, gone are the days of corrupt
officials looking to trap every visitor and use their powers of
discretion on each bag. On arrival the exit to the car park is still a
challenge, but far from the shambles it used to be with channels left
and right of the main exit door and onlookers / meet & greeters kept
behind a railing. Touts and beggars remain a major hazard / problem.
Departures are much easier as well due to increased immigration
counters, however limited seating landside and the need to be in holding
pens prior to boarding airside means delayed flights can take a lot of
the fun of travel away. Duty free shopping is still critically limited
- but a few bargains for the international alcoholic can be found.
Don’t even think of buying any reading material at this airport - its
all tourist trash souvenirs or gemstones. Bombay (Santacruz) Domestic
terminal is getting its act together as well. The upgraded facilities
for private airlines resembles Chicago airport, minus unfortunately any
airbridges. The airlines still have not figured out queue management
and therefore the entire check in hall looks frenetic - a common queue
system with access to the first available counter would make a big
difference. The second domestic terminal is in the process of being
expanded and has additional airbridges now. Arrivals still take place
at a common terminal for domestic flights whilst the old Santacruz
terminal gets its much needed face list. Air Side terminal 1A is a case
study in organised chaos with aircraft crammed into close parking slots
in-between two cross runways, facing many different directions. Its
remiscent of the old Kai Tak in Hong Kong - lots going on, it looks mad,
but a system seems in place as most planes seem to leave on time and no
one is getting hurt. Security staff at both terminals are polite and
efficient. Once they get rid of the overall drab nature of the place,
it will be a more pleasurable experience.
Mumbai Airport by Jane Brown
15 December 2006
Bombay airport is the worst airport by far! It is a tale of two systems
- if you fly business class, someone sorts everything out for you, the
BA staff are very helpful and you get rushed through like a VIP.
Anything less and you are treated like trash! Expect huge lines to
check in and the numerous security checks and staff (airport and
airline) who are out to con as much as they can from you. A BA worker
took items off me, refused to give me a receipt for them and then
refused to let me speak to her supervisor when I asked to.
Mumbai Airport by J Lynn
3 December 2006
Travelled through Mumbai in October late in the evening and was
expecting a lot of waiting and hassle. Believe it or not the waiting
times were minimal at immigration/customs and the general service was
average. I was very satisfied and noted a lot of building work and
attempted improvements all round. Still al lot of staff doing very
little jobs for the boys but much better experience than what I was
geared up for.
Mumbai Airport by Kurt Mueller
6 September 2006
Arrived on EK from DXB. Heavy rainfall (monsoon season). Somewhat long
walk from our airbridge to the immigration area, but what used to be a
painful experience has now been turned into a well-organised and fairly
rapid procedure. I waited less than 2 minutes to be processed. Baggage
seemed to take unusually long to arrive, and many items arrived on the
conveyor thoroughly soaked (why this should be in the age of baggage
containers is beyond me). My own case damaged. The otherwise pleasantly
improved arrival experience was, however, marred by long queues of pax
at the only two X-ray machines through which ALL baggage had to be run
(what on earth for?). One cannot escape the notion that it's "jobs for
the boys" at airports such as Bombay.
Mumbai Airport by Lena Lobo
3 August 2006
BOM to LHR via BA last weekend. I noticed that as I had a Club ticket I
was treated as priority as I was met immediately by a BA assistant. This
allowed me to be driven speedily though the initial luggage x-ray and
then straight into BAs new glam Club desk. This was empty so was checked
in within a min. Then straight onto immigration - still with BA
assistant at hand - which again because of the speed of the process took
only minutes. Unfortunately I would have to say the First Class lounge
needs improvement but was sufficient for the stay. Then on to the gate
and speedily through. Although I noticed this time there was an
additional search for each person and their individual hand luggage just
at the point of boarding. But for me it wasnt a big deal as it was
handled pretty well. So all in all keep up the improvements!
Mumbai Airport by Peter Dowling
30 July 2006
Just transited BOM twice en route SIN-LHR-SIN in business class. Have
to agree that immigration has improved in leaps and bounds, only taking
a few minutes these days. The touts can be dealt with quite easily,
either ignore them or throw them a 1 USD bill if you think the service
provided was worth it. Landside, the Intl terminals are quite woeful,
apart from the Internet cafe, but airside, the business class lounges
are quite reasonable (in a retro sense) with a fair selection of food
and drink. All in all, an interesting experience if you can stay the
pace.
Mumbai Airport by Shiva Sawyer
24 July 2006
I've been flying back and fourth to India three or four times a year for
nearly 20 years, and am still astonished that this must be the only
international airport in the entire world without a single newstand (a
candy shop selling overpriced paperbacks doesn't cut it, I'm afraid).
Even Entebbe Airport in Kampala has more amenities than the Mumbai
airport. And if you ever wonder why there's nobody ever in the duty free
shops, its because the goodies inside cost 300% to 400% more than they
would on the street. What is so complicated about the concept that
sales volume is more than important than markup? On the plus side, the
fact there is a cybercafe (which even most US airports lack) and has
simplified my life enormously. All the staff there are very young and
enthusiastic and create a very pleasurable environment.
Mumbai Airport by Ashok Thomas
3 June 2006
Flew out of Bombay by EK en route DXB. The terminal has improved of late
especially the immigration areas - more counters and more organised. But
the airport still has a slightly jaded look to it, a lot of this can be
addressed if more attention is paid to the little details such as
cleaning the windows and maybe changing the dull looking marble-finish
decor and the lighting. Regular users of Bombay airport know how to
avoid the tip-seeking touts and officials looking for a handout.
Boarding was relatively painless though they don't really stick to any
particular order. One annoyance was that passengers were stopped at the
entrance to the jetway and asked for their passports for another check
just after having gone through one at the boarding gate just 15 metres
away. Otherwise my Bombay experience was better than in the past.
Mumbai Airport by Robin Correa
1 June 2006
Travelled to Mumbai on 26th April and dreading the usual problems at the
airport - pleasantly surprised by what I experienced. Immigration was a
breeze with over 20 functional counters and no queues. My baggage was
waiting by the carousel and the customs officer waved me past the green
channel without even putting my bags through the scanner. On return
there was a a queue for the baggage screening but it kept flowing. The
departure lounge was excellent and a far cry from what it used to be -
with a wide range of duty free goods and meal options. The recliner
chairs were an added bonus.
Mumbai Airport by Kamal Shethwala
24 May 2006
The airport is getting better every year. But, still there is a lot of
nuisance from corrupted staff - starting from toilet cleaners (asks for
£5), baggage handler touts (around £10) and up to custom officers (above
£20 for no reason). And not to forget those Traffic Police PANDUs at the
airport EXIT. My parents drive all the way from Gujarat to Mumbai
airport to receive me. And every time while going back to Gujarat, these
traffic police will stop us near airport car park and take away my Dad's
driving license without any reason. If he pays 200 Rupees, he gets his
licence back. Otherwise they will keep his license and charge him for
some silly reason and then my Dad has to appear in Mumbai traffic court
every week and wasting 2000 to 3000 rupees and valuable time. I feel
very bad by supporting corruption this way, but there is no easier
option.
Mumbai Airport by Matt Parkinson
18 May 2006
2nd visit to BOM. Immigration area has been tarted up, just watch out walking from the plane as the
place is a construction site and western standards of notification / hazard identification don't
appear. Outbound for Star Alliance Gold members, forget about the useless Oberoi lounge and go for the Lufty
lounge before immigration. Also, no need to admit to the baggage touts you are a business class passenger. They just want to
wheel your suitcase to the counter and charge for the privilege. Maybe slightly convenient 20 years
ago before suitcases got wheels.
Mumbai Airport by Abhinav Shrey
18 March 2006
Arrived at Mumbai International airport from Bahrain on 5th March '06
and left for Delhi after 2 hrs. The walk from the plane to the
immigration counter was long and deserted. Clearing immigration didn't
take long though. There were quite a few counters for it. Scene was
chaotic at the baggage retrieval. But customs was not a problem when I
cleared out of Green Channel. The bottom part of immigration form has to
be handed over to the policeman standing at the exit, so keep it safely.
A sign was prominently displayed "No more checks beyond this point". A
good thing to ward off touts. Had a connecting flight with Jet. Got my
e-ticket at the counter just outside and checked-in at the international
airport itself. There was no STD booth available (the one that was there
was closed). The staff of Jet are very well-mannered and friendly
though. One of them offered his mobile when he learnt that the STD booth
was closed. The coach offered by Jet was quite nice too for transfer to
Domestic Airport. At the domestic airport, there was not one good
restaurant. The one that was on first floor was meant only for Business
class passengers. So, had to contend with coffee from a counter on
ground floor. There was a long queque for security check. And I must
say, the security check was real proper. Best that I came across so far.
Was transferred to the plane by a bus. Lots of scope for improvement.
Mumbai Airport by N Lad
18 March 2006
British Airways to Mumbai. We were handed our immigration forms as we
disembarked the plane hence we filled out the forms whilst queuing to go
through immigration. Once we cleared that our luggage arrived promptly
as we were flying business class. Once we collected our luggage and
passed it through the x-ray machine we were asked what was in our
luggage, lap-tops, electrical goods etc? We said we have no lap-tops but
we did have cables for my husbands camcorder & digital camera. We were
pulled to one side, our passports taken from us and told to open the
suitcase. Once opened the airport official didn't even look inside he
merely asked my husband how much money he was going to give him!! We
were both shocked and angry, we asked him why he wanted money, he said
we had too much luggage, I argued this point and said both suitcases
were under weight (both suitcases were 25-26 kilos, 30 kilos is allowed
for business class). He then without any shame asked my husband for
£100!! At this point my temper was fuming, I asked him to direct me to
his manager/superior and a demanded to see a British Airways member of
staff to ask when he was demanding £100 from us. He so realised that we
were not going to back down and told us to go! Why are the airport
officials constantly allowed to get away with this behaviour? What a
welcome into India!
Mumbai Airport by Thomas Steinbrunner
21 February 2006
Flew from Mumbai's domestic Jet Airways terminal. A pleasant surprise. A
new and spacious check-in hall with lots of glass and plenty of space,
efficient and polite check-in staff (at least with Jet Airways) and
quick security check. The displays do show correct departure timings and
delays. They still have that nice restaurant on first floor with a view
over the tarmac. This terminal is much better than the shoddy and smelly
international terminal.
Mumbai Airport by Tim Salter
18 February 2006
Just arrived back from a BOM trip. Inbound the immigration was done
within 10 mins and baggage already on the carousels when I got through.
Be aware though that airport workers take the bags off the carousels
after one go-round and stack them on the floor. So if you can't see your
bag on the carousel look in one of these stacks. The decor is not too
good in the airport, very 1970's and way overdue for a refurb and paint
job. Agree with others on the mosquitos though, far too many buzzing
around in the building where the aircon also seems to only partly work.
Mumbai Airport by Gaurang Dalal
27 January 2006
Passed through the Terminal 2A of Mumbai airport this month. It is
reasonably clean and spacious and there are good number of loungers for
the departing passengers to sleep while they wait for their boarding.
But the whole terminal 2A/B/C needs to do something about the heavy
mosquito menace during the winter months - or else travellers will catch
malaria and give a bad reputation to the otherwise good terminal.
Toilets needs to be increased and more snack stalls included.
Mumbai Airport by Tony Virdee
20 January 2006
The airport is okay, however the customs officials are the most corrupt
that I have come across, as a business traveller I take a couple of
laptops with me on my training courses. The customs were attempting to
charge me a third of the price of an additional laptop I had brought
along with me, despite having the correct documentation. The were only
interested in accepting UK currency - £500. We went round and round
eventually I said to them keep the computer someone else will pick it
up. They then decided to decrease the value of the laptops and let me go
through. This was totally unnecessary.
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When submitting comments, please DO NOT insert paragraphs.
Please check you use Upper and Lower case only - submissions made all in CAPITALS will
NOT be accepted.
Comment submissions that require extensive text editing CANNOT be published.
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