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Mumbai Airport Passenger Reviews and Mumbai Airport Traveller Reports



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Mumbai Chattrapathi Shivaji Airport customer review :  9 July 2014 by Anand Jain    (India)

Rating : 9/10

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Recommended

Drastic change from the previous International terminal. I can easily rate it better than Changi or Incheon. Efficient, stunning architecture and expansive. Points that should be improved: 1) Car parking area should be made more secure, something fishy about the way they collect charges without issuing receipts and seemingly notorious people deployed in that area - this should be checked on an urgent basis. 2) Lack of Coach services from Airport to main city hotels/imp city landmarks as is expected in all International airports. 3) A visible kiosk for travellers / tourists for city access.



Mumbai Chattrapathi Shivaji Airport customer review :  7 July 2014 by C Whiteley    (USA)

Rating : 5/10

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Recommended

This airport has plenty of pros and cons. I was visiting India for two weeks with a group of friends, flew in here from Newark on 23 June and flew out early on 5 July. Flying in was relatively painless. It was a bit hot inside the terminal, but considering that this is India, that's to be expected. At least the terminal does have AC. Passport control and customs were fairly efficient, and the wait to get our bags wasn't that bad either. My only complaint would be the wifi. More on that later. So, overall, this looked like a pretty good airport flying in. Very beautiful terminal, nice staff, short lines. Seems like a decent airport. Flying out is where this airport can turn into a nightmare if you're not prepared. If you're planning on flying out of this airport, have a copy of your flight itinerary on you or you won't even be allowed in the front door. Also, if security decides to do a 'random' screening on you, expect to get delayed by 30-45 minutes. Also, be warned that this airport does have a second security screening at the gate. After security though, the shopping selection is amazing. However, the wifi here is practically useless. Sure, it's there, but it's very poorly thought out. First off, it requires you to enter your mobile number as a login. Then you have to enter a security code which the system will text to your mobile number in order to connect. This defeats the purpose of 'free' wifi if you ask me. Anyway, the system is likely broken, as I used 3 different numbers with international texting and did not receive a text from the system. In the end, I just gave up. Pros: Short lines, Spectacular terminal, Nice staff, Great shopping selection, Good signage. Cons: Bumbling and bureaucratic security. Second security check at gate. Unusable wifi, also wifi that expects international travelers to have international coverage, effectively defeating the purpose.



Mumbai Chattrapathi Shivaji Airport customer review :  24 June 2014 by J Padmanabhan    (USA)

Rating : 10/10

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Recommended

Stunning terminal. Flew in and out in May 2014 and just arrived on June 20th. Have travelled extensively all over US, Canada and Europe. Just finished a million flown miles on United and have flown into most Western airports numerous times. Shopping is very good in Mumbai, both duty free and others. Art work in the airport is stunning. Both times, customs and bags took very little time. Today, the bags were on the carousel when I got there. Very efficient and thorough service. Yes, I did the transfer from domestic. It is a bit of a hassle and that is why they are building the domestic pier. Did not experience the mosquito issue. Spent 6 hours last month waiting at T2. Overall, great experience. Will continue to use this airport and enjoy the art work.



Mumbai Chattrapathi Shivaji Airport customer review :  12 May 2014 by Rishad Patell    (India)

Rating : 7/10

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Recommended

Fly out of Mumbai maybe once or twice a month from terminal 1B which is domestic departures for Jet and Indigo. Check in desks are inadequate for both airlines during peak hours as are the security check counters. Recently on a non peak hour flight to Jodhpur at 12pm, there was no place to sit so obviously it is working over capacity. However, it still seems to function okay as none of my departures have been delayed. Transfers to the plane are tedious sometimes due to the non existent aero-bridges and the buses queuing up sometimes gets confusing.



Mumbai Chattrapathi Shivaji Airport customer review :  28 April 2014 by S Sheth    (USA)

Rating : 10/10

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Recommended

Only seen in the pictures before we landed at CSIA on March 31st. Couldn't believe that the terminal actually looks much better than in the pictures. Excellent facilities, very efficient airport, very neat and clean airport. Were out of immigration, customs and baggage claim areas in less than 30 minutes! Departure on April 21st was even smoother. Overall very pleasant experience.



Mumbai Chattrapathi Shivaji Airport customer review :  24 April 2014 by S DSouza    (USA)

Rating : 10/10

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Recommended

This was a totally different experience to landing at the old airport. Apart from the spectacular architecture and art installations the people were great! I had a drink and a snack at one of the departure F&B outlets and it was great. This airport has cell phone charging stations with at least 9 different power adapters, free internet on new workstations, power outlets for laptops, comfortable seating, cleaning services and beautiful indoor horticulture. Don't be afraid of mosquitoes, use this airport.



Mumbai Chattrapathi Shivaji Airport customer review :  23 April 2014 by M Pandya    (Canada)

Rating : 2/10

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Recommended

Flew from Vadodara (BDQ) to catch a plane to Amsterdam. It had been only couple of days since the new terminal opened. The building and facility may be new but the personnel occupying the facility, and hence the service remains the same - pathetic. The security staff outside the airport are not strong enough to dissuade people from photographing or smoking (especially the "foreigners"). Went through an extremely slow security check, only to find myself stuck in a never ending customs/immigration lineup. Even after having over 30 immigration counters (half of them were unmanned), the number of counters as well as the efficiency of customs official is not sufficient to handle the out-flowing crowd. Most of the people in crowd were in verge of missing their flight. The airport authorities must be already aware of the backlog created due to all international flights departing at almost same time before the commissioning this airport - yet unable to fix this flaw. I almost made it to the departure gate half an hour before flight only to find another security checkup before boarding the plane. The flight got delayed by an hour. There is only one washroom in a large expanse of departure gates. And out of the only two toilets, only one is WC. Compare that to Schiphol, Amsterdam, that has washrooms every 30 m. This airport has a long way to go before it can be called international standard. Having a great architecture does not necessarily result into traveller convenience.



Mumbai Chattrapathi Shivaji Airport customer review :  14 April 2014 by Kinjal Dasbiswas    (Israel)

Rating : 3/10

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Recommended

After traveling through quite a few countries in the last few months, the new international T2 terminal of the Mumbai airport seemed extremely impressive at first. It is a great architectural feat with very impressive interior deco and a collection of artwork that almost makes it look like a museum. The toilets were also quite clean. The transfer from the international to the domestic is a nightmare with exceptionally long and slow-moving security lines. Also if you are not flying Jet Airways or Indian Airlines you have to go out and take a taxi to the domestic terminals because the other domestic airlines haven't bothered to set up counters in the international arrivals area, and the security there doesn't let you transfer without checking in your luggage first. The behavior and attitude of security officials is usually horrible. I arrived at a less busy time - which meant that at least the immigration was smooth. My general advice to you if flying to a second destination in India is to avoid the Mumbai airport and fly through Delhi instead - until Mumbai T2 is able to sort out its teething problems.



Mumbai Chattrapathi Shivaji Airport customer review :  8 April 2014 by S Pandey    (USA)

Rating : 3/10

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Recommended

Mosquitoes galore! Personnel moving around the airport carrying the electric racquets are no match for the mosquitoes. The kiosks asking for feedback do not allow users to submit feedback successfully. Long lines at coffee shops. There is no way to access internet when one does not have a cell phone to receive access code. Long lines at immigration and customs going in or out. May be these are teething problems and I hope they will work them out.



Mumbai Chattrapathi Shivaji Airport customer review :  1 April 2014 by Haresh Bhatt    (Canada)

Rating : 10/10

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Recommended

The airport is fantastic. Facilities are world class and the decor is some of the best I have seen. There is still work being done and I am sure after everything is complete and the workers trained the airport will be such a pleasure to fly to and from.



Mumbai Chattrapathi Shivaji Airport customer review :  31 March 2014 by Sukhbir Bolina    (Canada)

Rating : 10/10

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Recommended

The new airport is visually stunning from the outside and even more so once you pass security. It easily surpasses Heathrow and many North American airports. Pass security, there are many choices for food, lots of seating and really nice aesthetics. True that there are too many security checks that do appear to be un-necessary. The airport is world class.



Mumbai Chattrapathi Shivaji Airport customer review :  19 March 2014 by Chris Brown    (USA)

Rating : 10/10

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Recommended

The new terminal is above par to anything else I've seen before. Architecture is stunning and looks quite fancy. Some queuing troubles are normal for a new terminal of such massive size but it'll get sorted out soon. Highly Recommended if traveling to India!



Mumbai Chattrapathi Shivaji Airport customer review :  18 March 2014 by Lyn K Wilson    (UK)

Rating : 10/10

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Recommended

Having holidayed in Goa for over 20 years I have seen many changes to the airports. This is one of the better ones. When we visited at the beginning of March the building had only been opened for 15 days so yes there were teething troubles. When everything is finished and all the shops are up and running I think this will be a gorgeous airport. I agree with previous comments regarding the staff, they are definitely friendlier. Not sure what people would like done about the mosquitoes, you can't put anything through the air condition as it could affect people with breathing difficulties. Just make sure you use plenty of protection. As far as security is concerned I don't care how many times I am checked, at least I know I am safe. Better that than poor security.



Mumbai Chattrapathi Shivaji Airport customer review :  18 March 2014 by Maddox Archambault    (Canada)

Rating : 3/10

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Recommended

T2. Beautiful building and interiors but so badly managed. The people running the airport have not changed, they behave like they own the building and all passengers are just mere trespassers. Barely 1-2 restaurants are open. Mosquitoes are hovering everywhere. Delhi airport is so much better.



Mumbai Chattrapathi Shivaji Airport customer review :  17 March 2014 by Tapani Utunen    (Finland)

Rating : 8/10

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Recommended

I must say I disagree with the previous comments: Mumbai T2 is a huge improvement to the old terminal and we had no problems arriving 1st March around 5am and departing 8th March around 7am with TK. Immigration was quick with a very friendly officer and our bags were out too quickly - it took us some time to admire the new terminal building with pieces of Indian art that is so different from Delhi IGI or Chennai Anna International. Departure was a similar story: some queues were there but moved relatively quickly, friendly check-in (TK), very friendly officers that even joked with us at security with the usual stamps here and there and, finally, a quick cup of coffee close to the gate before boarding. True: there are mosquitoes in T2 and not all shops are operational yet, but all we needed for departure was relatively prompt & pleasant and we enjoyed the huge improvement that has taken place in Mumbai. When they shift all domestic flights to T2 towards the end of 2014, we won't hesitate to use BOM again for our travels to India. Delhi IGI is better at present from international to domestic if you continue domestic with Air India.



Mumbai Chattrapathi Shivaji Airport customer review :  11 March 2014 by C Persoz    (France)

Rating : 0/10

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Recommended

The worst international airport I've been. This airport is a joke. Do not plan to rest, have a drink or eat anything during the time you are waiting for your check in, it's an empty area. But not empty of mosquitoes. Thousands of them everywhere, even in the lounge. Security is ridiculous, no forms available to fill before the emigration, crazy waiting times everywhere, even as gold member. Try to avoid Mumbai Airport if you can. Architecture is not enough inside an airport. Services, resting area, efficiency are prior to that.



Mumbai Chattrapathi Shivaji Airport customer review :  10 March 2014 by Matthieu Thomas    (USA)

Rating : 0/10

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Recommended

This new terminal is a mess. It is large and not well organised. I had to transit in this terminal last week flying business with Air India. To access the business lounge which is not really a business lounge, you need to find a lift, wait 15 min to have the lift ready. As usual in India the security check is not organized. The only smoking area is near the restroom and it is about 15sqf for all travellers. From my entry to the terminal up until I boarded the plane my passport was checked 15 times!



Mumbai Chattrapathi Shivaji Airport customer review :  6 March 2014 by Andrew Ford    (UK)

Rating : 4/10

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Recommended

Stunning architecture as you arrive, but that's about it. Still early days but make sure your armed with mosquito repellent. Once you get through a lengthy immigration queue be prepared for more queue's as there are not many restaurants open yet, however I think that when its fully operational it will be a vast improvement over the old terminal.



Mumbai Chattrapathi Shivaji Airport customer review :  28 February 2014 by Rakesh Patel    (USA)

Rating : 0/10

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Recommended

Horrible security system. I was traveling from Ahmedabad to Newark via Air India. Immigration was done at Ahmedabad. At the new Mumbai airport we still needed to show our passport and boarding pass every 50 feet plus handbag scanning. Don't know what they are trying to prove. In my opinion they are not confident about their system. That's why checking every 50 feet. On top of it, staff are not friendly and will not listen. Customer service is not in their dictionary. Complete disaster. Even 2 hours of layover is not enough due to unnecessary check points. Will avoid this airport. They should look at other country's airport and see how it is done efficiently.



Mumbai Chattrapathi Shivaji Airport customer review :  26 February 2014 by Graham Halliday    (UK)

Rating : 7/10

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Recommended

Beware of this airport, total chaos in transfers from domestic to new terminal T2. We travelled from Goa to Mumbai with plenty of time to connect. Our problem started on the transfer bus which left late, we had to go through 4 lots of security to get to the new terminal and there is no rush in these people. When we got into T2 we were told the gate had just closed and we had missed our flights. Absolutely fuming but best was to come, we were charged an additional 318 and a 13 hour wait until the next flight.



Mumbai Chattrapathi Shivaji Airport customer review :  25 February 2014 by P Priya    (USA)

Rating : 2/10

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Recommended

I was looking forward to seeing this terminal for the first time but soon after entering, I wanted to leave. The queue to check into my flight was horrendous, staff at the counter were slow and staff watching the lines didn't try to reroute passengers to make things more efficient. Security was the worst I have seen. 5 men/women per queue with only 1-2 working at any point. The line I was in took a good 20 minutes and there were only 3 people in front of me. In general, security wasn't busy. When we tried to go to our gate we were stopped by another security guard because we didn't have tags on our bags saying we went through security. We went back to the security counter and asked for tags. One found a tag for some random airline on the floor and eventually put it on my mothers bag. Then one stamped the tag on my bag, this took 10 minutes. Then we made our way to immigration, the line I was in had only one person helping. Our flight was at 4am so this was around 2am. We were in line for a good hour.



Mumbai Chattrapathi Shivaji Airport customer review :  25 February 2014 by Raitess Rai    (UK)

Rating : 1/10

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Recommended

Very disappointed. Stunning building - experience completely ruined by mosquitoes and dreadful queue management. On departure First Class and Business class passengers lost it with the ineffective Staff at passport control (quite a sight at 1am). No BA lounge and general business class lounge more like a vast cheap coffee shop. None of the normal sense of comfort, peace and relaxation that this regular traveller is used to. Arrived just over a week ago to an access point which delivered all the travellers to the departures lounge rather than arrivals! No staff available to manage travellers - long delay as all the travellers were turned around - returned to the correct Arrivals area. Would avoid this airport at all costs in the future if I could - otherwise will allow plenty of time.



Mumbai Chattrapathi Shivaji Airport customer review :  24 February 2014 by F Doppmann    (Switzerland)

Rating : 4/10

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Recommended

Overall a nice new facility, but I was surprised by the number of mosquitoes flying throughout the terminal. I have been fighting more mosquitoes than the previous three weeks travelling in India. Domestic to International transfers are still cumbersome, though this time more positive, than last time.



Mumbai Chattrapathi Shivaji Airport customer review :  24 February 2014 by Saketh Rahm    (USA)

Rating : 10/10

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Recommended

I had the opportunity to use the new T2 international departures terminal and it is fantastic and as previously written, a quantum leap above the previous decrepit airport. Road to the terminal is well maintained and elevated with 4 entrances for the security checks to get into the terminal. They have a separate Business and First class check in zone for all airlines which was nice and not crowded. Very high ceilings make for a feeling of a large facility. Security was a breeze with officers saying please and thank you (Clearly some training took place). Facility spotlessly clean with excellent lighting. Tons of shops though not completely open due to recent facility opening. Food outstanding and very well priced and boarding gates large with two entrances for each plane making for a quick boarding-deboarding process. I liked the Indian mural art work which was superb. Yes there are tons of security checks but that is the world we live in. Would place on par with any European airport and much better than any American airport.



Mumbai Chattrapathi Shivaji Airport customer review :  22 February 2014 by R Bolitho    (Uganda)

Rating : 0/10

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Recommended

Avoid this airport if at all possible. The problem is that it took us over 2 hours to transfer from the international side to the domestic side which caused us to miss our domestic flight. Jet Airways did not offer help. We finally figured out that we had to pay them a penalty to get another flight 22 hours later. This is caused by the inefficiency of the security people and their cumbersome procedures. The new terminal will not solve this problem. This must be a common problem because while we were trying to figure out what to do we met a couple from another flight with the same problem.



Mumbai Chattrapathi Shivaji Airport customer review :  19 February 2014 by Vineet Bapat    (Canada)

Rating : 9/10

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Recommended

My wife and I had the pleasure of boarding our flight at the new Terminal 2 at 1 am on Feb 13. Having arrived at and departed from Mumbai's international and domestic terminals several times over the past two decades, I can honestly say that the new Terminal 2 represents a quantum leap in (for the most part) vastly improving the passenger experience. This includes the new elevated access ramp to the terminal from the Western Express Highway. The terminal building itself is an architectural wonder. There is lots of glass all owing expansive views of the airport. Spacious seating / waiting areas with clear flight boarding announcement. Slightly secluded seating areas with relaxing arm chairs and modular sofa type seating configurations. Numerous bistros and coffee shops in a shopping mall type of a layout. Interesting and original retail outlets. As this was the first day of operations, several stores were not yet open, or had goods displayed but were not available for shopping. Nevertheless, the store managers invited us to have a look around. Likewise, the duty free shops were still stocking up, with only a few items for sale. Washrooms were very clean and well distributed throughout the terminal. One aspect that could be improved is the still cumbersome process of passport and visa checks for outbound passengers which seems to be largely bureaucratic and unnecessary. There was a long, snaking line for this checkpoint before proceeding to the airside retail, food and gate area, which was tiresome and resulted in us feeling a bit too exhausted to fully explore the various stores and eateries. I hope the airport authorities eliminate or at least streamline this procedure.



Mumbai Chattrapathi Shivaji Airport customer review :  18 February 2014 by Avijit Vidyarthi    (India)

Rating : 0/10

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Recommended

Immigration counters: only 15-20 are operational at night. Long queues. No proper boards to segregate travellers based on their status. Staff near immigration counter who directs people were very rude and scolded everyone. All security personnel talking in Hindi to a crowd who only know English. Utter confusion. Have been to many airports in terms of crowd control and helping people - Mumbai is the worst. No use of making a beautiful terminal if you can not provide beautiful service. Disappointed from CSIA. Belt gets stuck with luggage. Had to wait 15 mins for it to restart.



Mumbai Chattrapathi Shivaji Airport customer review :  10 February 2014 by Sonia D'Silva    (USA)

Rating : 0/10

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Recommended

Horrible customer service. The worst airport in terms of queues, trolley service, immigration and security. All they care about is sitting around and waiting for the new terminal to be built. Customer service is non-existent. Whether you are an older person requiring wheel-chair assistance, or a young mother with little kids, you will receive absolutely no help or even kind words in this horrid place! Avoid this airport if you can.



Mumbai Chattrapathi Shivaji Airport customer review :  10 February 2014 by Klaus Malling    (Denmark)

Rating : 7/10

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Recommended

When arriving at the airport with a destination within India, you have to collect luggage before getting to domestic airport. This was not as explained at check-in in CPH, but Turkish Airlines and staff at BOM were excellent in informing passengers. Bus transfer to domestic airport smooth, but beware of fake porters begging for money at bus. Check-in at Jetlite smooth, domestic airport clean and modern. International terminal worked well, quick check in and not too rude security check, as long as you accept bureaucratic procedures. No problems at airport, travelling alone always is an advantage when it comes to a positive attitude.



Mumbai Chattrapathi Shivaji Airport customer review :  22 January 2014 by Dil Kar    (USA)

Rating : 2/10

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Recommended

My wife and I were traveling from Mumbai to New Jersey in business class. Going to the airport as usual was difficult. Traffic was heavy but better than that I had 3 years ago. Lots of construction and dirt everywhere. Getting through the entrance was a big deal. Then you go to the counter for clearance. Business class service was a joke. They were very slow in clearing with no eye contact or interaction. Business class handling was a big mess, long lines and confusion. I feel for those who are non English speaking. Uncleanliness everywhere, did not have to use toilet as went to a crowded VIP lounge. Almost all employees were either talking amongst themselves or standing. They were more interested in making a deal with me than really help anyone. Avoid if you can, unfortunately I can't.



Mumbai Chattrapathi Shivaji Airport customer review :  14 January 2014 by K Par    (USA)

Rating : 8/10

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Recommended

Traveled from Heathrow to Mumbai in November 2013. Landed in Mumbai CSIA at 1am then to domestic for a flight to Kolkata at 7am flight. Last traveled to Mumbai 3 yrs ago, smooth, no issues. Immigration and customs were no issues. Bags arrived pretty fast. Waited for my sister in law from a flight from Atlanta, no issues. Picked up by relatives, then to domestic. 15 family members totally for a flight to Kolkata. At domestic, I was truly surprised too. Modern with good facilities and food court. Coffee is less than 3 bucks! Decided to have the KFC and a Kingfisher beer and others tried the Indian vegetarian outlet. Beer was average priced and food was cheap! Our check in for all 15 people, fantastic, fast, friendly and efficient. Vast improvements has taken place. Gone are the days of a substandard airport with substandard service and bribing officials. I had more problems with rude immigration officials in Toronto! Cannot wait to experience the new swanky Chatrapti Shivaji International Airport, Mumbai! Firstly, one has to take into account the renovation that is taking place. Just google Mumbai CSIA airport and you will appreciate everything that has gone into making it a world class airport plus all the challenges it has faced, one engineer compared it to performing surgery on a marathon runner while running the marathon. Awards won both in India and Internationally for an airport of it's size. This goes for IGIA and Bangalore.



Mumbai Chattrapathi Shivaji Airport customer review :  13 January 2014 by A Miller    (UK)

Rating : 0/10

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Recommended

We transferred from an internal flight to international - what a joke. We had 1 hour 15 minutes to boarding and 2 hours to flight departure and only just made the flight. Indeed our flight was delayed due to the need to wait for passengers still in security. The transfer bus drove out of the airport and in to the traffic jam of cars entering the airport (1 hour). Security was ridiculous and could easily have taken the two hours alone. Fortunately a group of us managed to persuade a very unhelpful guard to open a 'quicker queue' barrier (45 minutes), plus time to find boarding gate meaning we arrived at the plane at the departure time. Many of our companion transferees missed their flights. There were no members of staff able or accessible to assist. It would be a really great improvement if the transfer system was carried out within the airport and a rapid security gate kept specifically for those passengers who require a quick transfer.



Mumbai Chattrapathi Shivaji Airport customer review :  9 January 2014 by C Makwana    (Canada)

Rating : 0/10

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Recommended

I came back to India after 5 years. It is a totally disorganized airport. Toilets are as filthy as they were 5 years ago. Staff very rude. Officers do not know what they are supposed to do. Our return trip was not bad. The air conditioning was not working. On our ticket it said Gate 6. No staff came and told the passengers that the gate had changed to 7. PA system needs a total upgrade as you cannot understand what they are announcing. In Short worst International Airport.



Mumbai Chattrapathi Shivaji Airport customer review :  2 December 2013 by Maddox Archambault    (Canada)

Rating : 0/10

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Recommended

When you fly out you are first greeted by millions of people come to see off their dear ones and spilling out on the streets. You can be run over by the luggage carts (thankfully free). Once in you realize how small the airport is. Go to the check-in counters and you'll see long queues. You are also welcomed by a mosquitoes and a funny musty smell. There are people who are employees of the airport just standing by and chatting amongst themselves, watching. Post check-in you wait in a bad queue for immigration. They stamp your passport, you then go through security, again rudeness is everywhere. It is cumbersome. You are then pushed over down an escalator into Dutyfree and expensive food courts. Lack of seating. The free wifi is a joke since you need to fill a 4 page form on your phone. Gave up. When you fly into Mumbai the story doesn't change much. Doors open, the stench and mosquitoes welcome you. You then walk on folded fake-grass carpets. Trying to push your wheeled carry-on bags wondering why they aren't moving. You see these men and women standing by and talking amongst themselves. If you're a returning Indian, they will approach you under the pretext of helping you with your luggage. But don't be surprised by the hospitality, they will ask you for money. Then you manage to reach the immigration lines. The line goes round and round and round. The immigration officials are a far cry from the ones you see in the US, Canada or any developed country. They don't know what they are doing. They look at the passport and never look up. They talk amongst themselves asking what is to be done. You are generally hauled like cattle. Post immigration is hot and you will sweat. You are asked to go and collect your bags by a rude lady. Get your bags and put them through a joke of a customs clearance. Don't even think of going to the toilet. Try and avoid this airport.



Mumbai Chattrapathi Shivaji Airport customer review :  5 November 2013 by M Dasg    (USA)

Rating : 1/10

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Recommended

Recently had to transit via Mumbai airport and was amazed at how bad the airport and the staff is. First thing you notice while landing is that it is surrounded by slums. The airport does not appear very secure. Secondly as soon as you get out of the airplane you're greeted with a foul stench. You walk to the immigration counter - the guy doesn't even look at you or greet you. Is this how people are welcome to India? Next you proceed to claim your baggage and after clearing the customs head for the bus to take you to domestic terminal. You walk thru a dingy passage to the bus. The bus leaves every 30 mins. Its a good 20 mins ride. Once you arrive at the domestic terminal, you cannot go past the security check point until it is within about 2 hrs of flight departure time. You have to wait in the ticketing/check-in counter area with limited seating till then. I met a guy who had a 12 hr layover and was stuck there. The security is a joke. The guy monitoring the x-ray machine was chatting away with his accomplice and not even looking at the computer monitor. The toilets are marginal. The domestic area is cramped. You have to take a bus to the airplane. This is 2013. It is easily the worst airport I've been through.



Mumbai Chattrapathi Shivaji Airport customer review :  14 October 2013 by A Swamy    (India)

Rating : 3/10

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Recommended

Transited through BOM while travelling between BLR and South East Asia. Departure from BOM was fine. Good shuttle coach provided for transfer between domestic and international terminals. Immigration and security lines were manageable though the immigration lines can be handled more efficiently by providing proper directions to passengers! Good dining (though overpriced) options available at international gates and sufficient seating arrangements at the gates. Return was a different story altogether. The carpets in the arrival gate were worn out and smelly. After immigration, we wanted to use the restrooms before transferring to domestic terminal. What a shabby experience it was! Half the toilets were in maintenance, the rest were leaking and there was a bad smell. Similar scenario in the domestic terminal restrooms. The seats in the domestic departure area were inadequate and quite a few were torn. An airport that can be avoided if you have the choice.



Mumbai Chattrapathi Shivaji Airport customer review :  14 October 2013 by Paranj Kalyani    (USA)

Rating : 3/10

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Recommended

Forget immigration and security checks, those things seem to have long lines on every airport, but Mumbai airport makes you want for an hour or two just to check-in! Queue lovers, rejoice! Immigration officers are so rude that it actually made a business class customer snap and yell at the top of his voice! Fun times! But once you clear everything (and if you're still sane), you can enjoy the only good thing about this airport - the duty free shopping and dining facilities which are plentiful and good. Other bad things? Well the airport bathrooms are generally dirty, WiFi is paid and a lack of charging points. Avoid this airport.



Mumbai Chattrapathi Shivaji Airport customer review :  25 September 2013 by Santhosh Rao    (UAE)

Rating : 0/10

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Recommended

Have used Mumbai airport many times as a solo traveller, mostly had no problems or complaints. Recently I had to travel with my mother-in-law who is in a wheelchair. The airport does not have wheelchair facilities when you enter the airport, you have to get in first through all the checks, inform the counter and then bring somebody outside with the wheelchair. All this while, my MIL had to wait without assistance. We were asked to wait in line even though she was in a wheelchair. Thirdly, I was charged for the wheelchair facility! I was informed that the aircraft would land remotely and we would have to climb stairs, to which I said my mother in law could not climb stairs! Told we needed an ambu-lift which at other airports I have been given access to. Here in Mumbai, I was informed I will be charged for this. My argument and discussion fell on deaf ears as employees showed no concern nor compassion towards anybody. I agreed I would make her climb the stairs but we needed at least 15 mins. It took more than an hour to clear immigration. Once we cleared immigration, the wheelchair attendant vanished and never appeared again. I had to take her to the boarding gate myself! Once at the stairs of the plane nobody bothered to help her. I offered to lift the wheel chair and then a couple of people helped and carried the wheel chair all the way up. The employees are cold and show with little empathy.



Mumbai Chattrapathi Shivaji Airport customer review :  11 September 2013 by Bharat Kumar    (India)

Rating : 0/10

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Recommended

Very poor infrastructure, They don't even have basic things like proper charging points and seating arrangements. It is very common to see people lying around for lack of space and seating arrangements. It is filled with mosquitoes. Staff behaviour is horrible, they don't have basic manners. Cleanliness is pathetic. Its the opposite of what Dubai airport is.



Mumbai Chattrapathi Shivaji Airport customer review :  3 September 2013 by Jay Bee    (New Zealand)

Rating : 0/10

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Recommended

Mumbai airport is a blot among the International Airports. Where can I begin, well everything seems to be in disarray. Queue time, toilets and cleanliness are pathetic. International-to-domestic bus carrier is pitiable and unpredictable - we missed our connecting flight to New Delhi. There are no decent food outlets nor a mobile SIM card seller. Immigration and customs officials are pretty rude and demanding towards returning/visiting Indians. Baggage staff keep pestering for money. There is no single thing that can be praised.



Mumbai Chattrapathi Shivaji Airport customer review :  5 August 2013 by Roberto Rossi    (Italy)

Rating : 3/10

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Recommended

The airport needs a lot of work. Many features are grossly substandard. Huge queues at check-in, security and customs. Customs officers are impolite. Restrooms are not clean enough. Duty free is very basic. Food facilities have improved a lot recently.



Mumbai Chattrapathi Shivaji Airport customer review :  5 August 2013 by A Chow    (USA)

Rating : 4/10

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Recommended

Airport infrastructure is average. Queue management at immigration needs to be addressed. Indian crowd at baggage conveyor belts needs to be ashamed of themselves - no courtesy, probably this is the general attitude in India. Even though the baggage has already been screened by customs before arriving on the conveyor belts, baggage has to be put through X-ray machines again by passengers after picking the bags from the conveyor belts before exiting the airport (little or no help by airport staff putting the baggage on the X-ray machine belts).



Mumbai Chattrapathi Shivaji Airport customer review :  29 July 2013 by B Fan    (USA)

Rating : 6/10

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Recommended

Significant progress has been made over the years improve the appearance and facilities. Food options are decent although a little pricey. Baggage handling needs significant upgrade. customs folks do not "harass" travelers as they used to before. Airport access needs improvement. Too crowded during drop off. Traffic needs to be regulated. Immigration can be hit or miss depending on the number of flights. Need more runways. They are a bottleneck and usually cause delays. Toilets need improvement with respect to cleanliness and functioning fixtures. Need more public phones and phones that accept credit cards to make phone calls over the world.



Mumbai Chattrapathi Shivaji Airport customer review :  14 June 2013 by Sukhbir Bolina    (Canada)

Rating : 8/10

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Recommended

I really don't understand why everyone is criticizing Mumbai airport. The airport is being rebuilt and many things are not perfect as a result. Yes, there are long line ups to get into the airport - this is Indian policy for security. Yes, luggage is checked many times - again, this is Indian policy for security. Yes, the airport is congested - that's why they are building a better and bigger terminal. I have recently been through Mumbai and I actually understood these issues. People should be more patient and understanding!



Mumbai Chattrapathi Shivaji Airport customer review :  24 May 2013 by S Adams    (USA)

Rating : 0/10

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Recommended

Airport itself is not bad. It is neither dirty nor clean. What makes me cringe at this airport is the apathy and indifference everyone shows to everyone. I wish I did not have to fly again through this airport.



Mumbai Chattrapathi Shivaji Airport customer review :  8 May 2013 by Wilfred Williamson    (Switzerland)

Rating : 6/10

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Recommended

Not bad. Quite a 'to the point' airport. The airport has improved a lot since what it was in the 80s + 90s and earlier. Duty free prices in USD. Immigration queues are usually quick moving.



Mumbai Chattrapathi Shivaji Airport customer review :  17 April 2013 by M Banks    (UK)

Rating : 0/10

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Recommended

Can only repeat comments of previous contributors. Flew out of BOM to BKK 2 weeks ago; check in acceptable, security not with changing rules as we queued - ladies separate - or not. Transferring from BKK to LHR on return a nightmare - long queues for pointless hand baggage security and frisk - no order whatever - queues redirected then abandoned. Further checks at the gate - was hand luggage stamped? Three separate security checks at the gate. Boarding by row number started then abandoned -completely pointless, rude and tedious security queuing which missed -we realised later - items in hand luggage they should have picked up. On top of that facilities very limited and the place smells of damp. To be avoided if possible.



Mumbai Chattrapathi Shivaji Airport customer review :  15 April 2013 by Karl Moosbrugger    (Austria)

Rating : 5/10

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Recommended

I regularly travel via BOM. The domestic terminal is pleasant, easy to use and convenient. Usually no queues, except during rush hour. The international terminal has improved quite a lot on the inside with lots of shopping and eating facilities. However access has not. There was an insanely long queue just to get inside the terminal. I guess what people don't know is that you can use any of the doors. Most people queued at the entrance next to their airline, apparently for hours, just to get by security who checks every passport and boarding pass at snail's pace. I usually ask to be dropped at the very first door, where there is hardly anyone. Once inside, it was OK. Wait time at security maybe 15 mins, which was not too bad for the busiest time of the day.



Mumbai Chattrapathi Shivaji Airport customer review :  2 April 2013 by C Cook    (UK)

Rating : 0/10

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Recommended

Transit from Bangkok to Heathrow. The security line didn't move for an hour and when I eventually reached the staff my bag wasn't scanned - just placed to the side for detailed examination. I explained (as did a lady next to me) that I had already been checked twice already but was simply told "take out electronics", "open that". No courtesy or even hint of manners. Being asked to open a see-through bag and then stand there as a guy went through my CD wallet and looked at every CD was just overkill, especially when they were boarding the plane. I would not recommend this dreadful place to anybody and, as some people have already said, the experience has dimmed any desire to ever visit India properly. I would actually rather pay 100 more for a flight than transfer through Mumbai again. Avoid.



Mumbai Chattrapathi Shivaji Airport customer review :  30 March 2013 by A Swamy    (India)

Rating : 3/10

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Recommended

Transited through BOM while flying BLR-DXB. Onward to DXB was quite ok since it was an afternoon flight. Efficient transfer from domestic to international terminal in an AC coach. Immigration and security each took less than 10 minutes and lots of empty chairs at the gates. Some limited (but nice) food options at the gate. Returning from DXB was a totally different experience. We landed at 0220 and the onward domestic flight to BLR was at 0635. Immigration was quick (less than 5 minutes). Baggage took almost 25 minutes to arrive. We had to get our baggage screened for Customs and this required us to heave our bags onto the luggage screening belt. There was one more screening of baggage before we dropped them off and a security check before boarding the inter-terminal transfer coach. Security staff were rude and unconcerned. Once at the domestic terminal, there was one more security check. Since there were many domestic flights scheduled to depart in the morning, the departure area was very crowded and seats were insufficient. Announcements were loud and annoying. Would try to avoid BOM as much as possible in future.



Mumbai Chattrapathi Shivaji Airport customer review :  9 March 2013 by M Ports    (UK)

Rating : 0/10

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Recommended

Appalling International Airport, there are so many things wrong here I am not sure where to start. Getting from Arrivals to Departure means you have to go via a lift if you have much baggage, the queue for this was about 200 meters long. You then get up and it pushes you back outside, you then need to fight through the people to go into a 400 meter queue. Get inside and there is next to no seating, no creature comforts. Simply rubbish.



Mumbai Chattrapathi Shivaji Airport customer review :  26 February 2013 by Gaurav Nerkar    (India)

Rating : 8/10

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Recommended

I really don't understand why people have such a bad reviews of this airport. I have used this airport in the afternoon for 2 pm flight and at night for 3am flight. Both times I did not face any problems. The immigration officer was rather friendly and wished me a happy journey to Dubai. Security took only 30 minutes contrary to other reviewers. I was at departure gate 45 minutes after entering from main gate. The food was not pricey as any coffee from good brand cost the same outside in the city.



Mumbai Chattrapathi Shivaji Airport customer review :  21 February 2013 by Henri Broomfieled    (UK)

Rating : 0/10

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Recommended

As mentioned by other reviewers it takes hours of pushing and shoving to actually get into the airport avoiding all the people sleeping outside. What is wrong with the place, surely you can be allowed to enter at least. Then interminable queues for everything and aggressive staff waiting to catch you out felt that if you tipped correctly you might get through quicker.



Mumbai Chattrapathi Shivaji Airport customer review :  20 February 2013 by Krish Kumar    (UK)

Rating : 0/10

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Recommended

As mentioned by some of the reviewers here, this is definitely the worst international airport that I have entered. Firstly the traffic chaos in the night when most international flights take off is just unbearable. Then you queue outside the airport for up to an hour as it inches forward before you encounter a policeman who checks your travel documents and passport. You finally enter the airport and queue for your check in. As we were flying business class check in was smooth. After that you are ushered to the immigration check in. It is chaotic. Officials are rude, offensive and do not communicate in English. After you have eventually reached the immigration counter, you are greeted by an individual who communicates with you via hand signals only. Following that you join yet another queue for security check in. Honestly it took me 3 hours from check in at the counter and depositing the hold luggage to security check. We had to run to the gate as the flight was ready to take off in 5 minutes. Our experience was very similar to other international passengers from a vast array of countries. We are certain that some would not have made it to the gate in time. Avoid this airport by all costs if you can.



Mumbai Chattrapathi Shivaji Airport customer review :  19 February 2013 by Allan Mackintosh    (Scotland)

Rating : 1/10

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Recommended

This airport is chaos. On arrival waited ages in immigration only to be met with stroppy staff. Took an hour to pass through immigration and collect bags. On departure the departure area is mental. You will not be allowed to enter the terminal if you arrive 3 hours before your flight. The police turn people away unless you slip them some cash. Beware the so called 'porters' who offer to get you to the front of the queues for a price. They are quite aggressive and one wanted 700 Rupees from me - no chance. Some retail outlets at the departure area, mainly food and beverage (no alcohol) but they are very expensive. Once you finally get into departures to check in expect more queues and then when you go to immigration more chaos and queuing awaits. Immigration officers are the most sour faced ones I have encountered. Then the next hurdle - security and again the queues build up. Took nearly 3 hours from gaining entry to check-in, going through check in through immigration and security before I reached my gate. Leave yourself plenty of time! There are a few shops at the departure gates including some simple coffee / sandwich outlets alongside the usual duty free / gift shops. Overall I couldn't get out the place quick enough.



Mumbai Chattrapathi Shivaji Airport customer review :  19 February 2013 by E Bennet    (USA)

Rating : 1/10

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Recommended

This was my first trip through Mumbai International (have used domestic several times with no problems) and it was painful, chaotic, and disorganized. I could not get my e-ticket to print and you will not be let in without a ticket or itinerary, which I knew, but hoped my business class status or email confirmation would be of some assistance. No such luck. I managed to beg my way into the passengers lounge to wait until 3 hours before my departure, at which point security had an airline employee physically take my passport from me for 10 minutes to confirm my status. Upon entering, I noticed the terminal was littered with kiosks for printing out tickets and online check-in - I don't know who uses them. Business class immigration did indeed take longer than economy. There was no separation of ticket class for baggage screening and only after standing in a completely unlabeled line for 10 minutes did an employee come by to point out that women were screened at the far side of the area, in a spot completely unviewable from the main line entry. There were 7 scanners for men to the 1 available to women. The total process took 2 hours and was one of the most disorganized events I've seen. Large numbers of passengers were escorted to the front of lines for flights leaving in ten minutes. When I finally made it through all the various lines, I had a pleasant, brief visit to the Emirates lounge where I had a nice shower and a decent snack. I'm ranking this airport one star believing there may be a worse airport somewhere.



Mumbai Chattrapathi Shivaji Airport customer review :  5 February 2013 by C Davis    (UK)

Rating : 0/10

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Recommended

Awful, disorganised and very rude staff. After being cleared at Heathrow we landed at Mumbai and had to transfer to the Bangkok flight - what a carry on! The hold baggage was transferred but all hand luggage had to go through searches and scanners again - we weren't even entering the country. We queued as expected and lots of Indian citizens were ushered through - some saying they only had 45 mins before their flight - we had 10 minutes to get through and get on the plane. Coming back we had the same problem - I think Jobsworth is a good description. I was considering visiting India but this has put me off. Herded onto buses - attitude of staff is terrible.



Mumbai Chattrapathi Shivaji Airport customer review :  4 February 2013 by Aditya Shrivastava    (Australia)

Rating : 0/10

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Recommended

Possibly the worst international airport in the world. The plane parked at one end of the terminal so we had to walk right to the other end to the immigration desk. A long painful walk, made worse by no air- conditioning. Immigration fully manned so the wait was about 5 minutes. I then had to wait for my J class luggage. It took 45 minutes, long after everyone else's luggage. The belt is tiny for a 747 luggage volume and there are too many obstructions close by - trolleys, plants, walls, pillars, signs. Then another long queue for security screening of suitcases and hand luggage. And finally another long walk to the greeting area. Apparently they have been building the new international airport for 5 years! Long overdue. Departures was shambolic. Arrived 2 hours before the flight and the queue was a good 300 metres - Thai flyers were only allowed to go through one gate (again, for a 747 volume, this is mindless bureaucratic stupidity). The touts were harassing everyone and anyone for tips. Get in and the actual check-in queues for business and economy were quite good and fairly quick. Then over to immigration. Business class had only 2 desks and it took 30 minutes to get to the front. This was painful in the stifling heat. The economy class line was moving faster than business. Through to security check which was slow but efficient and then down to the lounge. Filthy. One toilet. There was no soap in the business class lounge toilet. Horrendous experience.



Mumbai Chattrapathi Shivaji Airport customer review :  28 December 2012 by Megalla Keshav    (South Africa)

Rating : 0/10

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Recommended

This is the third time I have been to India and in the past I found the international customs and immigration staff to be utterly rude and obnoxious but this time they have out-done themselves by displaying impossibly rude behavior. They have no courtesy and don't respect families travelling together. Children are expected to go through procedures without parents and moreover, parents are expected to go through boarding gates while children are still waiting in queues. My last visit and departure on Christmas Day was the worse I have experienced. I doubt I will return to India soon. I sincerely hope the airport staff can be trained in manners and courtesy. Much can be accomplished with a smile and simple etiquette.



Mumbai Chattrapathi Shivaji Airport customer review :  13 December 2012 by Rishad Patell    (India)

Rating : 7/10

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Recommended

Used airport for flights to Hyderabad, Delhi and Goa. Check in facilities are limited because of the size. Long lines for some airlines. Security tends to have long queues especially for the Jet and Indigo gates. Gates for Air India used by other airlines in terminal 1A is better. Selection of shops and places to eat is better. Taxi queues tend to take time. Still crowded and needs to be bigger.



Mumbai Chattrapathi Shivaji Airport customer review :  29 November 2012 by K Barrance    (UK)

Rating : 5/10

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Recommended

A tale of two halves. Arrival was complete and utter chaos. Long lines at immigration and baggage took ages to arrive not helped by the constant breaking down of the belt. Novice travellers must find this process so upsetting. Departure on the other hand was a breeze. Immigration was fully manned, staff pleasant, security the same. If only they could improve the arrivals then it would be a bearable airport.



Mumbai Chattrapathi Shivaji Airport customer review :  8 November 2012 by Marc Guillemard    (France)

Rating : 1/10

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Recommended

I used it twice: first as a transit passenger on the domestic terminal. It's too small and overcrowded, and do not expect to have the information on TV screens about gate confirmation and status of your flight as everywhere else in the world. Then the following early morning International departure. This is a mess, especially the luggage/boarding card inspection which is painfully inadequate (only 1 machine working at a time when a lot of western-bound flights are leaving) terribly inefficient. My computer bag with exactly the same content had been going through fluently at Ahemadabad and Pune, here I had to empty everything, including the electrical chords and it went 3 times into the single machine, no wonder we waited 1.5 hours. They seem to have a problem with the metal detector too, everybody going through it at least twice. Avoid if you can.



Mumbai Chattrapathi Shivaji Airport customer review :  1 November 2012 by Asif Saleh    (UK)

Rating : 8/10

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Recommended

I'm a regular flyer through Mumbai airport. I do this trip 4 times a year. The Indian system is a pain, but it's very clever and simple. No stamp on your hand baggage and you cannot board the aircraft until it's been screened. Also, only allowing people with their names on the manifest to enter the building, whilst not completely foolproof adds to the layer of security. I have never found the staff rude or unhelpful. Anyway, I wish our people at Heathrow were a little sharper.



Mumbai Chattrapathi Shivaji Airport customer review :  28 October 2012 by C Wajsberg    (Israel)

Rating : 3/10

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Recommended

Badly organized airport which for me also receives the prize of dirtiest airport. Access to airport is bad, security up on entering airport terminal badly organized. Check in can be fast depending on airline and if you can check in using priority status. Passport control upon arrival and departure is slow. Security checking area much too small and slow. Lounge I used was overcrowded, dirty and food served very poor quality. Duty free available. Lets hope for much improvement.



Mumbai Chattrapathi Shivaji Airport customer review :  18 October 2012 by R Bell    (Thailand)

Rating : 2/10

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Recommended

BKK-BOM-LHR on 11th September with Jet Airways, security-inspection of baggage continues to be slow and unfriendly here, far worse than Delhi! It is unacceptable that your wallets/passports/money can be out-of- your-sight for up to 10 minutes, while you wait to be allowed to go through the people-scanner, which doesn't seem to be working since they then frisk you thoroughly again! Saying good-evening, or smiling at the security-people, is a complete waste of time, they simply don't want to be there, and will blank you. Time for some people-skills training. Once you reach the departure-lounge it's hot and dirty, if this is the transit-experience at an international-airport, then it doesn't recommend the country itself, as a place I'd ever want to visit.



Mumbai Chattrapathi Shivaji Airport customer review :  11 October 2012 by S Menon    (Australia)

Rating : 7/10

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Recommended

Mumbai airport has improved considerably. Immigration was quick and customs was a breeze. The baggage arrived quickly. The domestic terminal was remarkably clean, and facilities were fine, however the domestic terminals are far superior. However, the authorities need to lift standards to global level.



Mumbai Chattrapathi Shivaji Airport customer review :  5 October 2012 by Nalini Salkar    (USA)

Rating : 1/10

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Recommended

Very bad experience! Landed at the airport at 11pm and did not get through security until 2.30 am. Different lines for men and woman so my husband was done an 1 hr before I was. Cutting in line by many people lead to more delays. People working there had no idea what they were doing. Clean it up, organize the lines and train staff correctly! I would not recommend this airport.



Mumbai Chattrapathi Shivaji Airport customer review :  2 October 2012 by Rishad Patell    (India)

Rating : 6/10

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Recommended

Couple of flights taken out of Mumbai in the last few months. Spicejet early morning flight to Kochi was out of terminal 1B. Terrible queues at Spicejet counters. Security check even longer. Got there very early but only got to departure gate with 5 minutes to go for boarding. Other flight on Jet to Ahmedabad also from terminal B. Also early morning. Jet check in fast and efficient. Flight was parked at terminal 1A so much better security and much nicer terminal. All flights on time.



Mumbai Chattrapathi Shivaji Airport customer review :  25 September 2012 by S Patel    (UK)

Rating : 1/10

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Recommended

What a shambles, I view myself as a seasoned traveller and my connection through Mumbai domestic- international has to be the worse experience ever. My domestic flight was late arriving (45 mins) and although I was told to identify myself to the ground staff which I did but to what avail I'm unsure. I had to transfer by bus from the domestic terminal to the international one which comprises of: 1) wait in a line for a transfer bus and have my bags screened (apparently I’d been fast-tracked and hadn't had to wait on a ticket to join this line). 2) Sat on the bus for 15 mins while it loaded, the bus finally left the domestic terminal at midnight, next flight left at 1am. 3) The bus then acts as a tour bus for the airport it seems, having to wait for planes to pull out of gates etc. 4) Once the bus arrived at the international terminal we had to wait, I had to go back through security and go to the check-in desk again. At this point it was 12.20, the check-in guy told me that I was too late for the flight but a bit of persuasion and pointing out that it was due to the issues at the airport/late flight meant that they fast tracked me through the system, process was also quite smooth from that point but i realize that was due to the fact that I had no luggage to check and flying business class. 5) Once through security (jumped the queue due to kindness of other passengers) raced through the terminal to departure gate. 6)It was then another bus to board the airplane (past where I just gone 30 mins before). Would recommend using other Asian airports for connections in that area.



Mumbai Chattrapathi Shivaji Airport customer review :  21 September 2012 by Anil Sinanan    (UK)

Rating : 8/10

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Recommended

If you are lucky enough to be travelling in Business/First, there is a separate immigration desk so you do not join the longer lines. Airside: some shops still insist on prices in US dollars which are triple the prices for the same product in rupees in adjacent shops. Alcohol remains very expensive (4 for a small Kingfisher beer). Smokers: there are now two designated smoking rooms within the terminal so do not go to the 'Celebrations' bar where they mislead you into believing it is the only place you can smoke after insisting you buy a very over-priced beer (7).



Mumbai Chattrapathi Shivaji Airport customer review :  11 September 2012 by H Webb    (Cyprus)

Rating : 7/10

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Recommended

I'm a regular flyer through Mumbai airport, though I normally arrive here and fly out of Bangalore back to the UK. I do this trip 10 times a year. The Indian system is a pain, but it's very clever and simple. No stamp on your hand baggage and you cannot board the aircraft until it's been screened. Also, only allowing people with their names on the manifest to enter the building, whilst not completely foolproof adds to the layer of security. I have never found the staff rude or unhelpful, anywhere in India. They are respectful, probably because I am respectful to them. I live in Cyprus and it depends who's on duty as to how thoroughly they check. I forgot to put a nail-file in my checked baggage and it passed through Cyprus security unnoticed. Russia has strict security as well, with virtually everything removed at some airports. Anyway, I wish our people at Heathrow were a little sharper.



Mumbai Chattrapathi Shivaji Airport customer review :  11 September 2012 by Gaurav Nerkar    (India)

Rating : 8/10

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Recommended

My flight for BKK was at 2.30 am. Immigration was less than 15 min, security check took around 15 min. Airport is not beautiful but efficient and I did not have any problem while departing and after arrival. Duty free is limited and mediocre.



Mumbai Chattrapathi Shivaji Airport customer review :  4 September 2012 by S Wilson    (UK)

Rating : 5/10

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Recommended

I went through Mumbai airport on a recent visit to India, travelling with Jet Airways. I was aware of Mumbai's fearful reputation and was apprehensive about have to transit through it. However, I was pleasantly surprised. No queue at immigration, bags turned up fairly quickly and customs wasn't a problem, though bags are screened incredibly often. Our transfer to the domestic terminal was quite smooth as well, though the bus does go on a tour of the airport facility. The domestic terminal was remarkably clean, and facilities were fine, given that it was early hours of the morning. We had to change some sterling to INRs but that too went okay and we had no trouble with the exchange desk. Our only problem came at security in the domestic terminal where my husband's bag was retained. He was carrying our personal camera equipment and his diabetic medication. Our cameras were removed and the bag re-scanned. The security officer came over with the bag, asked if he used insulin and immediately stamped the bag as cleared. We had to wait around 2 hours for our connection to Bangalore but again, this wasn't a major issue. However, despite this, it would be my last choice of airport to go through - its not entirely up to international standards yet but hopefully it will get there.



Mumbai Chattrapathi Shivaji Airport customer review :  2 August 2012 by Johannes Nooitrust    (Holland)

Rating : 1/10

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Recommended

Coming from BRU to BKK (and later from BKK to BRU) the transfer was a mess! Not organised, men and women separated (almost lost my wife and 2 daughters) at security. Security staff (very rude!) checked my hand luggage twice and left it for 15 minutes unattended. Do not lose your stamped hand luggage label, because if so: you must do the whole security procedure again. And that will cost you another 30 minutes at minimum! While going in the plane 4 people in a row (one military) will check your boarding pass. Sorry: thanks to Mumbai Airport, we did not get a warm welcome in India!



Mumbai Chattrapathi Shivaji Airport customer review :  6 July 2012 by R Tolido    (Netherlands)

Rating : 6/10

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Recommended

Have had my share of horrible experiences at this airport, but looks like I was lucky this time. Arrived a bit earlier for the night flight and the Delta Sky Priority check-in was instant. Just 5 minutes waiting at customs and no more than 10 minutes to get through security. An unexpected touch of heaven! Shopping area is greatly improved and the Clipper lounge was actually not too bad at all. Obviously, this airport is not yet up to global standards, but I have had worse times here. Hope my luck continues.



Mumbai Chattrapathi Shivaji Airport customer review :  25 June 2012 by Krish Kariya    (India)

Rating : 7/10

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Recommended

The airport overall is good, it can do better but is not as bad as the reviews given by others. The airport is very clean and the bathrooms were pleasant. Proper management was evident and the service was great.



Mumbai Chattrapathi Shivaji Airport customer review :  21 May 2012 by A Koshy    (India)

Rating : 1/10

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Recommended

Absolute mess. Rude staff, baggage handlers asking for money, unscientific and repeated checks on baggage, overpriced food. Transfer from international to domestic terminus - had to wait for one hour for the bus, no responsible person to inform about when the next bus is expected. Been through this airport twice in the last two years and things are no different.



Mumbai Chattrapathi Shivaji Airport customer review :  14 May 2012 by H Thomas    (USA)

Rating : 3/10

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Recommended

International and domestic - absolute chaos! Cleanliness and safety: 5 (Bathrooms still not to international standards). Passenger flow logistics: 1 Transfer between international and domestic terminals: 0 - it is a joke! Somehow mysteriously everyone reaches where one has to go - only Indian red-tape can make this simple event complex. Flight departure announcements: 1 (Can do without using unnecessary words repeatedly e.g. "wishing happy journey" etc.). Food choice: 2. Food pricing: 2 - overpriced sandwiches and soda. And this is the gateway to India!



Mumbai Chattrapathi Shivaji Airport customer review :  1 May 2012 by M Oelschig    (South Africa)

Rating : 1/10

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Recommended

Flew from Johannesburg to Hong Kong via Mumbai a few days ago. What a complete and utter disaster! The endless queue to get through security between international flights was enough to make a grown man cry. The chaos and disorganisation was only surpassed by the security staff's inefficiency and general lack of effort. The airport (and indeed Jet Airways) need to seriously consider providing a fast track queue for business class passengers. If your product cannot attract and retain premium passengers your product will fail. With the vast array of choice available for business class flights to Asia there is no reason to endure Mumbai.



Mumbai Chattrapathi Shivaji Airport customer review :  18 April 2012 by Piotr Wajdzik    (Poland)

Rating : 1/10

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Facilities

Recommended

Flew Johannesburg to Bangkok via Mumbai and spent 60 mins in a queue. Amazingly disorganized. At the airport I had 8hr wait overnight, no ATM, no currency exchange. There're both a level up and I was told by airport staff that I "can't go there". Free wi-fi doesn't work. Flew Jet Airways that are ok but I swear it was my last trip with them via Mumbai. I hope they do something about it soon. It's a disgrace.



Mumbai Chattrapathi Shivaji Airport customer review :  17 April 2012 by D Howe    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

As plenty have said below complete shambles. Was travelling from Heathrow to Bangkok, via Mumbai, but still had to queue for 90 minutes to have all my hand luggage scanned. The queues are split into male and female with no organisation. The checks take for ever and you lose sight of your hand luggage for about 5 minutes. Staff are plain rude. I would do anything to avoid using the airport again.



Mumbai Chattrapathi Shivaji Airport customer review :  14 April 2012 by Fiona Templeton    (USA)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

BKK-LHR via BOM. It took a very long time to get from the plane to the terminal, antiquated security system that involved being separated from my bags for at least 10 minutes. When I finally caught up with them they were in a heap with everyone else's. I knew I had a long wait and was pleased there was some fairly comfortable seating, but the mosquitoes were unbelievable, absolutely everywhere and hundreds of them. A really unpleasant experience and I'll avoid this route in the future!



Mumbai Chattrapathi Shivaji Airport customer review :  27 February 2012 by J Bengton    (USA)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

My wife and I had the great misfortune to fly from Delhi to Mumbai, arriving in the Domestic Terminal, transferring to the International Terminal. Fortunately, we had 4 hours between flights, and had our luggage checked through to London - we just made it to the connecting flight. In the Domestic Terminal, you wait in long lines for busses, then it ambles around the airport. I have seen many airports around the world, and this was hands down the worst!



Mumbai Chattrapathi Shivaji Airport customer review :  24 February 2012 by A Mantri    (UAE)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Experience at this airport depends very much on when your flight gets there. At peak times its a nightmare compared to other international airports. Attitude of security staff is improving but still far from an acceptable standard. Prices in the terminal are very high. They used to have a public phone to make a free local call, but that has now been withdrawn. The wi-fi didn't work. At busy times the narrow exit from the airport gets blocked by a very long queue to what appears to be the sole counter for pre-paid taxis. I could just about cope with this airport but it doesn't do justice to the international city it serves - that said, eagerly looking forward to the 'new' terminal being built.



Mumbai Chattrapathi Shivaji Airport customer review :  7 February 2012 by Karl Moosbrugger    (Austria)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Getting better. The international terminal has undergone extensive reservation. When arriving at 22.30 (before most other international flights arrive) there were no queues and immigration took less than 5 mins. Baggage took another 20 mins to arrive. They have removed all touts and sellers from the outside area, which is now much more convenient and empty. Hotel car awaited me just outside the terminal with only a short walk to the garage. Similar experience on departure. No big crowds and efficient check-in, passport and security check. BOM now has some shopping facilities and restaurant worthy of an international airport. With all these changes it is now a much more pleasant airport to travel through.



Mumbai Chattrapathi Shivaji Airport customer review :  21 January 2012 by B Cooke    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Horrible experience on way to BKK from LHR and again on return journey. I flew with Jet Airways. Transfer passengers have to go through security checks again however the whole operation seems to be being run by a group of cub scouts. Different queues for gender and airline however they seem to constantly be closing and opening certain metal detectors and no one working who seems to know what is going on. You can think you are next to go through and then a whole group either push in front of you or are pushed in front of you by staff. Passengers have to leave hand luggage unattended for long periods of time after reaching the baggage inspector while they join a second queue for the metal detectors and a stern frisk. Jet staff not helpful in explaining what was going on. Duty free staff sit in huddles lazily gossiping while your transaction takes even longer. Once at the gate up to 4 different people stop you in the same corridor to inspect boarding pass. Suppose it keeps people in jobs. Not a single set of manners between anyone we encountered.





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