MUMBAI AIRPORT review : 13 May 2009 : by A Jain
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Customer Rating : 4/5 |  |
My first impression of domestic arrivals terminal was that of a spacious terminal with 5
conveyor belts. It was clean, spacious and well illuminated. Luggage trolleys plentiful and
large enough. Baggage retrieval smooth and fairly satisfactory. Outside the terminal, areas
were zoned for taxis, private pick ups and autos and the ambience in the open air was very
fresh.
MUMBAI AIRPORT review : 17 March 2009 : by Torsten Kaminski
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Customer Rating : 3/5 |  |
I was very annoyed that pre check-in luggage screeners offered to bypass the long Economy
Class line of my flight, against a tip or fee - and the check-in staff did not bother. Wonder
if they share the money. Understand that these people may not be paid a lot, however it is
just not fair for those who wait at 3am in the morning. Otherwise I would say it is not a
beautiful airport but it works and once the renovation will be finished it should be an
acceptable facility.
MUMBAI AIRPORT review : 7 November 2008 : by P Vasvaa
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Customer Rating : 4/5 | |
Arrived from Helsinki and departed to helsinki. Both times, immigration stamping took time. Though
there are lot of immigration counters now but most of them were closed and resulting in to long
queue. On my return trip, I had to wait in long queue. The same story about immigration counters.
This time police staff at security check were very rude. I just couldnt watch while a policeman was
humiliating some spanish tourists instead of explaining about the procedure to them. On positive
side the shopping area near the gates has improved a lot. There are now a lot of options for eating
and shopping. Renovation of airport has improved a lot of things. I had connecting flight to
Baroda. The airport seemed cleaner and well air conditioned than before.
MUMBAI AIRPORT review : 18 October 2008 : by C Leitner
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Customer Rating : 2/5 |  |
Arriving from FRA (Lufthansa) with connecting flight to BDQ (Jet Airways). All in all, the ongoing
renovation seems to work out, it gets a little better organized and cleaner. International Terminal
is still undergoing heavy renovation work, therefor a little dusty and noisy. Immigration / Customs
well staffed and quick, luggage took 1h as usual. The transfer area to the domestic terminal is
really dirty and completely disorganized. There seems to be a ticketing system but no one knows how
it works. I just jumped onto the first bus (without anyone complaining) and was at the Domestic
Terminal within 15 min. Domestic Terminal is pretty nice and very clean in the meantime. Still,
there are some downsides: 1) I arrived around midnight, as most international flights do, there was
no shop open in the terminal to get anything to eat or to drink. 2) It is not allowed to leave the
terminal once you are inside. In case you have a long stop over or want to smoke a cigarette once in
a while, think twice before you enter. I tried to convince the military guards to let me out but was
not successful. Departure area is getting nice in the meantime. They just opened a nice coffee
shop and a small book/newspaper store (both are not open before 5 am or so). All in all, much better
then last time, still a lot to do with regards to renovation and organization
MUMBAI AIRPORT review : 11 October 2008 : by Charles Augarde
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Customer Rating : 3/5 | |
Travelled through Mumbai from Dubai and onward to Goa and return. Arriving at International
terminal, very dingy and quiet, long walk past areas being developed to immigration and security all
OK. Waiting area for transfer bus is very dingy. A girl at a desk gives you a ticket for the bus
but then there are no check to see if your ticket is in the batch for the next bus. Bus itself is
weird, smoked glass windows and knackered. Takes you to Domestic where you have to pull your case
into Domestic (Jet Airways) which was nice. Clean and airy, free papers, clear info, even a coffee
bar. Way back, again Domestic nice feel, again collect a ticket for the shuttle bus, again when the
bus comes the guy comes round and says just get on regardless of the ticket no. Trip to
International this time goes out of the airport by slums. Into the International departures still
being done up but OK, light but not as nice as the domestic. Had a long wait here, seats available
and some place to get a drink and nibble. Went through immigration and got waylaid by young chap at
bottom of stairs who suggested paying to use the "lounge" by gate 3- DO NOT DO THIS! DO NOT TURN
RIGHT. It is s rip off as if you turn left go past duty-free you will find recently developed areas,
food places and light seating areas. The lounge is seedy, noisy and costs 2000 IRS if you are not a
business passenger.
MUMBAI AIRPORT review : 25 September 2008 : by S Narayan
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Customer Rating : 1/5 |  |
Arrived in Domestic airport. Told that transfer shuttle to International airport arrives only once
in one hour. Be aware of this fact. Also, there are no queues for the shuttle. If you are flying
KLM, there is a courtesy shuttle to the international airport. I chose to take a three-wheeler
(autorickshaws or "auto" in short). The auto and taxi queue in the airport is highly regulated and I
felt completely safe. They note down your name, driver's name, destination. Bombay autos are pretty
renowned for using the meter. So, its a nice thing. They dont print receipts. Costs less than 50
rupees (just more than 1USD) to get to international terminals. International terminal check-in area
is a mess. THe airline will make you wait to check-in until your luggage shows up in this terminal.
Then, it has to be X-rayed again. Then you have to check-in again (even if you have so-called
"through check-in"). The toilets are in a rather shady area. I didnt feel safe. Facilities to make
phone calls are available, but you need lots of new 1 rupee coins to make long distance /
international calls. Only one manned phone booth for whole airport and everyone was fighting for
that phone. Used clipper lounge as Continental Elite. Nothing special in the lounge. Basic soft
drinks, water, coffee. Samosas (indian fried potato-filled fritters) were very spicy. Food was bad
especially considering this is run by the Oberoi group of hotels.
MUMBAI AIRPORT review : 6 September 2008 : by S Sankar
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Customer Rating : 3/5 | |
LHR to BOM on BA and transferred to the domestic airport to catch a Deccan flight to BLR. BA flight
landed on time and immigration took just 5 mins. The baggage area is a dusty construction site with
a number of construction workers and labourers. However, as my flight landed at a very quiet time
for the airport (11.15am) my suitcase arrived within 10 mins. The toilets have been modernised and
are much cleaner than on previous visits. The decor in the airport is still from another era and
gives a bad first impression of India. However, I expect that this will change as the refurbishment
continues. Customs, unlike in years gone by, is a mere formality these days and I am heartened that
someone actually checks the baggage tags before you are allowed to leave the airport. Despite the
appearance of the airport, from arriving at the gate to passing through customs took only 25mins.
This is a key factor for me as such a quick exit is seldom possible in my home airports of Heathrow
and Gatwick. The domestic transfer bus is clearly signposted, however, the waiting area is shabby
and badly managed. A cafe would be a welcome addition. Only passengers with domestic transfer
departing within one hour were permitted to take the first bus. The airport employees were not able
to communicate effectively in English so most non-Hindi speaking passengers like myself took advice
from the Jet Airways staff who misinformed us that the transfer buses only depart every 30-45 mins.
After contemplating whether to take a taxi for 10 mins, the next bus arrived and the transfer took
about 15mins. Being India, there were plenty of people to assist with suitcases and although I
tipped, no one asked me to. The domestic airport is a whole different experience. Unlike most other
airports in India (BLR and HYD excepted), the private airline terminal is modern, efficient, clean
with a few shops of interest, a cafe and restaurant. The only thing to note is that the best of
these facilities are before security. Signposting, departure boards and announcements were all clear
and efficient. Overall, Mumbai is finally (after decades of being a complete disgrace) getting there
and I look forward to the day that the refurb of the international terminal is complete!
MUMBAI AIRPORT review : 16 August 2008 : by B Smith
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Customer Rating : 1/5 | |
Flying from Singapore to LHR via connecting flight at Mumbai. Air India plane was 1.5 hrs late at
Singapore and therefore left Singapore late and missed connecting flight at Mumbai. I had to give
up passport to immigration (no visa) so I could go to hotel arranged and paid for by Air India and
catch morning flight next day. (14 hr delay therefore.) Next morning getting back into airport and
queuing with 30 others to retrieve passport (and pray they haven't lost it ) was a total nightmare!
I was concerned that they took so long that I would miss this flight as well. Staff are slow and no
one really seems to know what is going on. Appear to be no bars, cafes. Air conditioning not working
properly. I never want to use Mumbai ever again.
MUMBAI AIRPORT review : 22 July 2008 : by Kurt Mueller
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Customer Rating : 3/5 | |
International arrival at 2am smooth, with less than 5 minutes to get through immigration. Bags on
the carousel almost instantly. Baggage delivery area still undergoing lots of renovation work. The
terminal transfer bus looked like an extra from a Mad Max movie. Sahar departure area now actually
resembles an airport, with higher ceilings, proper lighting and air conditioning. However, one does
wonder when the Bombay Airport management will realise that passengers expect some bar, restaurant
or coffee shop prior to check-in where one can socialise with people seeing you off and wrap up
business. Check-in (for LH) quite swift, immigration took about ten minutes, and security (now prior
to going downstairs to gate area) another ten. Gate area now much greatly improved with more (and
better) seats. Renovation work still ongoing, so the current lack of watering holes might be
temporary. Screens with up-to-date departure information now all over the place, yet incessant gate
calls make waiting in this part of the airport hard on your ears.
MUMBAI AIRPORT review : 6 July 2008 : by R Patell
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Customer Rating : 3/5 | |
Used Mumbai for Thai Airways flight to Bangkok return. The bags have to be x-rayed first and that
took 30 minutes. The check in area was crowded with long queues - once through with this immigration
was another 15 minutes. Duty free shops with quite a good selection at departure now and the seating
was adequate and every gate area had its own seating section. Food selection still minimum - would
be nice to have a good coffee place. Arrival back from Bangkok was a different ordeal. Very long
queues with a 3 flights in at the same time the immigration took 45 mins. People broke the lines and
no one blinked and security was appalling. Baggage took 30 mins to get there. Customs was a joke as
I was waived through. Outside the building you step straight into muddy water as the airport is
being redone and their is no place to shelter from the rain and to get to the taxi stand is a 3 min
walk in the rain.
MUMBAI AIRPORT review : 29 April 2008 : by S Srinivasan
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Customer Rating : 3/5 | |
Used domestic Terminal 1B (Kingfisher Airlines) and international Terminal 2C (South African
Airways) this time. They are not as good as 1A and 2A, but not nearly as bad as they used to be.
Terminal 1B is under construction, and as such, the arrivals area is incredibly dark and drab. On
the bright side, not many airlines use this terminal, so bags were on the belt within 5 minutes of
arrival. The international terminal coach transfer desk was hard to find, but it was much easier to
use than the useless "boarding card" system used at 1A - you just sit in the waiting area and wait
for them to call, then get on. Terminal 2C - there's not enough seating if you get there too early
to check-in, and the immigration lines are rather long (about 25 minutes to clear). Plus, it's
still the "old style" Mumbai terminal with no reclining chairs, no shops, and no restaurants to
speak of. Arriving back from JNB, we were through immigration in 5 minutes, despite being at the
back of a full Economy section, and bags were already on the belt when we got through. Customs is
now a joke - unless you're coming from Dubai or Singapore, they just wave everyone through the green
channel to get your bags x-rayed, though the officer doesn't seem to question anybody or anything.
Mumbai Airport review by Rishad Patell
12 April 2008 Customer Rating : 
Used Domestic terminal 1B used by Kingfisher for a flight to Goa. Flight in the afternoon so the
terminal was not too crowded. Check in was quick. Waiting area for the flight was adequate but as
there is construction work going on it was quite chaotic. Long walk to the gate and boarding was on
an aerobridge (a first for me at domestic airport in Mumbai). Food very overpriced - a samosa was 50
Rs (actual cost is 7Rs). Seats near the gate seemed new and were quite comfortable.
Mumbai Airport review by Anil Sinanan
1 April 2008 Customer Rating : 
Ignore the screening of baggage when you arrive from an international flight: I simply walked out
and no-one stopped me. Departure: no duty free shop which is not missed as prices are in US dollars.
The only bar has prices which are more expensive than The Ritz: 1,000 rupees for a gin and tonic! It
is officially a no smoking terminal but everyone was smoking in the bar. Ignore the girls who come
around insisting that you go through security: it is just a ploy to make you wait at the gate until
boarding commences.
Mumbai Airport review by D Hiralal
28 March 2008 Customer Rating :
Arrivals have been improved. Plane touched down at 22.30 and was out of the arrival area with
luggage in 30 mins. Departure is however crazy. You ca not be deposited directly in front of
departure terminals due to renovation so you have to make a u-turn which can take 25 minutes.
Terminal 2A in my experience. Big queue for baggage x ray and plenty of airline staff just standing
around and doing nothing. Forget the lounges.
Mumbai Airport review by N Khimji
26 March 2008 Customer Rating :
Domestic airport is new and large but only 1 entrance door open for use - no proper signage for
baggage screening before check in. Security check queues are a nightmare and staff lack efficiency.
Rickety old bus to transport to the airplane - so much needs to be done to reach any sort of decent
standards.
Mumbai Airport review by Kurt Müller
17 March 2008 Customer Rating :
Certainly some infrastructure improvements visible at the New Santa Cruz terminal (Jet Airways,
Spice Jet, etc.), but transfer to Sahar remains an area where improvement is desperately required.
You now get a numbered ticket in the domestic arrivals hall and are asked to take a seat until your
number is called. If you follow these instructions, you will simply never make it. When I finally
made my own way to join the queue at the transfer bus gate, those in front of me were holding
tickets some 200 numbers higher than mine. Apart from being incredibly dirty outside, the bus used
for this ride of 5 to 8 minutes with 50+ pax has only one door and a high floor. More time is spent
boarding and alighting than driving, particularly when passengers with disability are involved. A
normal airport bus with low floor, two or three sets of doors, and a baggage rack inside would be
far more appropriate (it would also do away with the constant requests for money and other
considerations by the baggage loaders). At the Sahar international terminal, improvements are very
obvious when arriving (such as carpeted floors, well-organised immigration desks, reasonably fast
baggage delivery to carousels). Departure is still chaotic, with countless people asking to see your
boarding pass, passport, stamp in passport, stamp on cabin baggage tag (or any combination of the
above) at the most improbable locations (sometimes two people in direct line of sight of each other
will ask to see the same document within 15 yds). Another concern is the absence of catering
facilities in the departure area - the sole bar/lounge that seems to be open regularly is hopelessly
overtaxed and - in the public bar area - has become a filthy, smoke-filled hole.
Mumbai Airport review by S Srinivasan
21 January 2008 Customer Rating :
Domestic terminal - better than it used to be, but still leaves a lot to be desired. The new
arrival hall is much nicer now, but there's still not enough baggage belts. Jet Airways
inexplicably decided to put two flights' worth of bags on one belt, even though a second was
available, resulting in a horrendous scrum in front. I had to wait nearly 10 minutes before I could
even approach the belt with my cart. The international transfer desk is easy to find, and the
restrooms are decent. However, getting on the transfer bus is horrible - there's supposedly a
numbered ticket system, but no announcements are made when the buses are ready to board, and I was
told "don't mind the numbers, just get in line"! There was also nobody at the prepaid taxi stand,
though there are plenty of taxis and autos outside that will be more than happy to rip you off.
International terminal 2A - a much better experience. Check-in process is much more streamlined,
with a dedicated bag X-ray for each airline. Immigration is also easy, with plenty of counters, and
an officer directing people to open counters as they come up. Past immigration, there are now lots
of lounge-style chairs that you can lie down in - very nice. Security check is also much better,
with one checkpoint for every 3-4 gates. It only takes about 10 minutes to get through, even when
it's busy. The Oberoi business class lounge is horrible, however, and the lone duty free shop has
now been closed.
Mumbai Airport review by Vijay Dandapani
8 January 2008 Customer Rating : 
Mumbai's international airport has easily the worst lounge for business travelers operated by Oberoi
Hotels. The lounge is common to a bunch of airlines from Jet to Alitalia to Delta with grossly
inadequate seating made up of rickety old furniture. Don't even try to spread yourself on those
sofas as staff come by asking you not to sleep! The food is far worse and is made up two selections:
"samosas" (Indian patties) and chicken wings! As for drinks - it is a "help yourself" refrigerator
made up of two lousy kinds of juice and luke warm beer. The Oberoi group is just raking it in as
airlines have nowhere to send their passengers and each one represents 500 rupees (approximately
$13) to them. The lounge is a disgrace.
Mumbai Airport review by R Jhaveri
8 January 2008 Customer Rating :
No porters to help with luggage at the screening machine. Kids and women struggle while officials
watch. Besides the queue at the screening machine is very long. Immigration has improved. The
luggage belt area during arrivals is too much crowded. The Airport itself is not the best structure
much to be desired but immediately the cleanliness of toilets could be better managed. Airline
checkin lines are just too long, Final entry gate before boarding the plane the officials are not
always friendly. A foodcourt should be opened at the airport, particularly at departures lounge and
also outside the airport for non-passengers at arrivals. Often there are long waits or flight
delays. Duty free is hopeless.
Mumbai Airport review by Kurt Müller
11 December 2007 Customer Rating :
Used Terminal 1B (Santa Cruz) the other day. Generous space for check-in area - pity the architects
forgot to put more doors in the building, as access from outside is congested at peak times. Amazed
to find "iWC" and "eWC" in the public toilet area, but upon opening the cubicles thus signposted,
there was nothing "internet" or "electronic" about them - just the usual rather poorly maintained
plumbing. In general, toilets look 10 years older than the entire building, which is only a year
old. Usual rip-off at the bar upstairs (Rs 330 for 330 ml of beer - a whole day's pay for the
barman!). Security checks have poor signage : you walk up through a vacant metal detector just to
be sent back from the x-ray machine because it's for ladies (no signs to tell you this). Crazy
boarding: the plane is no more than 25 metres across from the boarding gate, yet you have to use a
rickety bus to get there. In summary: check-in vastly improved, all else still in need of a shake-
up.
Mumbai Airport review by Rakesh Panchal
3 November 2007 Customer Rating :
Flew to Mumbai in October 2007 after 4 years. Mumbai airport seems to be undergoing major
refurbishment and development which seems very promising. Mumbai airport departing and arriving always
used to be a daunting experience, with lots of people in uniform requesting to see your particulars at
regular intervals throughout the airport and each experience with an individual tended to be a rather
unpleasant experience with people hassling you unnecessarily in what was a very corrupt environment.
Thankfully this seems to be improving. On arrival, (like other international airports) there are at
least 8-10 immigration desks open now in a quite open efficient environment. This was a pleasant
experience compared to the old system where one had to queue for hours with only a few immigation
desks open. Baggage can still take a little while to arrive. Have no idea why Mumbai airport still
requires passengers to have their luggage scanned again before being allowed to leave the airport.
Absolutely pointless. Departing again seems to be more streamlined without so-called uniformed airport
officials hassling you unnecessarily. Mumbai airport still has a long way to go before it can be even
vaguely considered in the league of other popular, busy world city airports.
Mumbai Airport review by Jean-Louis Vergaert
1 November 2007 Customer Rating :
Mumbai airport International arrival has much improved since the last 3 years. There is an efficient
queue management for immigration, and business class passengers can go through a fast track channel
(if it is closed, show your ticket to the guard). They seem to have put effective mosquito
disinfection. Luggage arrived very quickly, another good point. The biggest problem is the lack of
queue management for the customs luggage X-ray machine. After passing that one, there are a few bank
counters and a pre-paid taxi stand. Airco car to the city centre costs a cheap Rps 480. Car is
comfortable, but driver was driving like in Mumbai, to put it mildly. It was a scary experience.
Mumbai Airport review by Brett Watson
19 August 2007 Customer Rating :
Arrived in international and departed domestic next day. Two very different airports. International is
dark and dingy, clearly in need of some significant remodelling and updating - has a quite depressing
feel. Leaving from domestic is a totally different experience: pretty good for an Indian airport. The
check in area is efficient by local standards and there is a decent range of food options although
somewhat expensive. Terminal clean and quite modern. The departure lounges are reasonable, but the
process is not great. Boarding for bus to reach aircraft very disorganised. Domestic a three star
experience vs. international a one star experience.
Mumbai Airport review by K Goshalia
10 August 2007 Customer Rating :
Used the International and Domestic Airport which is ok. The arrivals in International was quick and
no real waiting and my bags arrived soon. Very easy to get prepaid Taxi before you exit customs and
the best way to get home/hotel. The exchange outside customs is having decent exchange rates if you
want to change quick small amounts. The domestic terminal 1A and 1B both are ok but security checks
may sometimes take longer. I was quite impressed with the complimentary newspapers available in
departure lounge. The only drawback is the lack of decent restaurants to get a quick bite or drink. I
wish there were more outlets and options for eating and if they can get a better duty free shop. The
International terminal departure lounge now offers free WIFI which is excellent.
Mumbai Airport review by A Wilmot
11 July 2007 Customer Rating :
Domestic - This departure terminal is pretty good. The check in area is
efficient by Indian standards and there are some nice choice of food
outlets, but they are all over priced. The departure lounges are
reasonable, but the announcements for boarding are difficult to hear due
to all the background noise. The arrivals terminal is in need of an
upgrade. The luggage carousels look old and tired, and the toilets are a
disaster. International Arrivals - Immigration was very efficient. The
Air India baggage collection was very bad, it took over 1 hour for our
bags to appear and the time was 3am, so its not like it was busy. There
were no seats and no airconditioning. Customs thankfully was efficient,
and the pre-paid taxi desk was also well signposted and helpful.
International Departures. The worst terminal I have seen. Toilets dirty
and shops were not bad, but most were closed or being renovated. The
signs for gate 19 were not even correct where they directed you,
basically in a big circle if you followed them correctly. The departure
flight information board was not updated at all, if it was even correct
in the first place. The public address announcements were hard to hear,
or in fact probably didnt happen. Staff were walking the terminal
making announcements! Overall, what a contrast in quality, between the
new domestic and the shabby international.
Mumbai Airport review by A Pattani
13 May 2007 Customer Rating :
I flew recently into Mumbai airport on Delta airlines and was impressed
with the changes at the airport. Airport is under renovation and newer
areas are clean, ventilated with artificial trees and shrubs to add to
the decor. Immigration counters are the biggest area of improvement. I
saw as many as 36 counters with about 15 of them manned at 11 pm in the
night. Customs was a breeze with the x-ray machine not operational.
Arrivals area and getting to a taxi or car is still a nightmare with
huge crowds.
Mumbai Airport review by Chris Smith
28 April 2007 Customer Rating :
This airport is a disgrace. How can this city have such a drab, dirty
and rat infested international airport? I actually saw two squirrel
sized rats foraging for food in the main waiting area last night! Why
are the facilities so poor for travellers? It must be the worst
international airport in Asia.
Mumbai Airport review by Szabolcs Mihalyi
26 March 2007 Customer Rating :
Arrived into Mumbai (Terminal 2C) earlier this week from SVO with SU at
6am. Immigration was very smooth (maybe 5 minutes of queuing) as the
airport seemed completely empty. Baggage arrived after approx. 5 minutes
of waiting. Customs was also an easy process, however don't forget to
fill out the customs form that you are given with the immigration form
already on the plane usually. You have to give it to the customs officer
at the final exit before leaving the terminal.
Mumbai Airport review by U Naresh
26 February 2007 Customer Rating : n/a
I recently flew out of Mumbai's new domestic terminal, the one operated
for private airlines. I was impressed by the facade which is very modern
and eye pleasing. Inside, in the Jet Airways portion, it is very
spacious, clean and bright. Lots of natural sun light. Check in area is
marked well. The toilets are clean. They are cafe's, hot dog and ice
cream counters, and many other eating concessions too. There is even a
big bookshop. This is very different from a couple of years back when
the airport was in a state of disaster. The waiting lounge is
comfortable and again lots of kiosks for food. The drawback is being
bussed to the aircraft. I hope this changes in time. Privatisation has
really worked, and travelling through Mumbai is very much a pleasing
experience. I just hope they can sort out the roads to the city now.
Mumbai Airport by Andrew Barnes
4 January 2007
Bombay (Sahar) International Airport is still terribly drab and the new
owners seem to be struggling to keep it clean. Immigration is now a
breeze - much faster than many airports today. Waiting times are as low
as five minutes on average. Queue management is efficient and the
waiting hall has been upgraded and is pleasant. Baggage arrives quickly
and customs clearance is now streamlined, gone are the days of corrupt
officials looking to trap every visitor and use their powers of
discretion on each bag. On arrival the exit to the car park is still a
challenge, but far from the shambles it used to be with channels left
and right of the main exit door and onlookers / meet & greeters kept
behind a railing. Touts and beggars remain a major hazard / problem.
Departures are much easier as well due to increased immigration
counters, however limited seating landside and the need to be in holding
pens prior to boarding airside means delayed flights can take a lot of
the fun of travel away. Duty free shopping is still critically limited
- but a few bargains for the international alcoholic can be found.
Don’t even think of buying any reading material at this airport - its
all tourist trash souvenirs or gemstones. Bombay (Santacruz) Domestic
terminal is getting its act together as well. The upgraded facilities
for private airlines resembles Chicago airport, minus unfortunately any
airbridges. The airlines still have not figured out queue management
and therefore the entire check in hall looks frenetic - a common queue
system with access to the first available counter would make a big
difference. The second domestic terminal is in the process of being
expanded and has additional airbridges now. Arrivals still take place
at a common terminal for domestic flights whilst the old Santacruz
terminal gets its much needed face list. Air Side terminal 1A is a case
study in organised chaos with aircraft crammed into close parking slots
in-between two cross runways, facing many different directions. Its
remiscent of the old Kai Tak in Hong Kong - lots going on, it looks mad,
but a system seems in place as most planes seem to leave on time and no
one is getting hurt. Security staff at both terminals are polite and
efficient. Once they get rid of the overall drab nature of the place,
it will be a more pleasurable experience.
Mumbai Airport by Jane Brown
15 December 2006
Bombay airport is the worst airport by far! It is a tale of two systems
- if you fly business class, someone sorts everything out for you, the
BA staff are very helpful and you get rushed through like a VIP.
Anything less and you are treated like trash! Expect huge lines to
check in and the numerous security checks and staff (airport and
airline) who are out to con as much as they can from you. A BA worker
took items off me, refused to give me a receipt for them and then
refused to let me speak to her supervisor when I asked to.
Mumbai Airport by J Lynn
3 December 2006
Travelled through Mumbai in October late in the evening and was
expecting a lot of waiting and hassle. Believe it or not the waiting
times were minimal at immigration/customs and the general service was
average. I was very satisfied and noted a lot of building work and
attempted improvements all round. Still al lot of staff doing very
little jobs for the boys but much better experience than what I was
geared up for.
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