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Bangkok Suvarnabhumi Airport Passenger Reviews and Customer opinions |
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BANGKOK SUVARNABHUMI AIRPORT customer review : 19 May 2011 by M Roberts (Thailand)
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Customer Rating : 3/5 |
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I live in Thailand and use this airport quite a lot as a leisure traveller. I try to choose
early morning arrivals or departures, which seems to eliminate the queuing problems - I
wouldn't consider a flight arriving/departing in the late morning or afternoon. Immigration
officials are not very talkative even with Thai people, so it might be a little unfair to
comment on their seeming unfriendliness, it's the way they are with everyone and is quite
common with Thai officials everywhere, not just at the airport. Shops are outrageously
expensive compared to Thai street prices but we counter that by buying snacks & water outside
the airport. Seating can also be a problem at times. Also be aware that scams and rip-offs are
not uncommon at the duty-free shops and have been known to get people in trouble - items you
haven't bought, being put in a bag with legitimate purchases without your knowledge or as a
gift, unintentionally wandering outside the limits of the shop with an item you haven't yet
paid for, maybe to show others; both of these have been known to land travellers with the
threat of prosecution and expensive fines (ie. bribes) to avoid jail. Thailand is a terribly
inefficient, non-customer friendly place and this airport epitomises that on the whole.
BANGKOK SUVARNABHUMI AIRPORT customer review : 6 May 2011 by N Collins (Bahrain)
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Customer Rating : 3/5 |
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The cost of refreshments is an absolute rip off! Examples: a small bottle of Heineken beer is
180 Baht compared to 40 Baht in outside mini mart shops. A small bottle of water is 60 Baht
compared to approx 7 Baht outside. Similarly the (duty free?) airport shops are pretentious and
extremely expensive compared to shops outside. Thailand is well known and appreciated for its
value for money therefore, it is a great shame and leaves a sour taste that the airport authority's
parting shot is to cynically extract the last few baht from their visiting tourists in this way.
BANGKOK SUVARNABHUMI AIRPORT customer review : 5 May 2011 by David Dundas (New Zealand)
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Customer Rating : 3/5 |
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Arrived there for the first time at approx 10pm, huge queue for immigration, at least 90 mins,
got told by someone in the queue in front of me that they had just closed 2 booths and moved
everybody over to the other ones, the immigration officer was very unfriendly and said only the
very minimum to me. By the time I got through immigration, found my bags and found my shuttle
trip it was about 12.30.
BANGKOK SUVARNABHUMI AIRPORT customer review : 26 April 2011 by W Brink (Netherlands)
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Customer Rating : 3/5 |
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The real problems begin when you arrive at immigration. Very crowded and big lines. Took me 90
minutes to pass - really not acceptable. This makes the start of a holiday in Thailand less
good and very tireful after so many hours of travelling. Few days later domestic departure
with no immigration, busy no big queues for security checks. For international departing I
would recommend to stick to 3 hours before at the airport, as immigration take 60 minutes.
Overall enough shops at the airport, people friendly and airport clean.
BANGKOK SUVARNABHUMI AIRPORT customer review : 22 April 2011 by Sergio Zappulo (UK)
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Customer Rating : 1/5 |
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I used to live in Bangkok, so frequently travelled in and out of the old airport, Don Mueng.
I recently flew into Suvarnabhumi for the first time and it completely lacks any insight into
the flow of people around the place. It's clumsy, unintuitive and the immigration queues are
obscene - at least an hour each way, and lots of pushing and shoving from unorganised queues
and frustrated and irritable passengers.
BANGKOK SUVARNABHUMI AIRPORT customer review : 19 April 2011 by S Chang (US)
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Customer Rating : 2/5 |
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Like others have said, immigration lines here are terrible. I've departed and entered via this
airport more than a dozen times over the last 2 years and it's gotten marginally better, but
still bad. If you're travelling biz/1st, it's no problem because you get the special Fast Trac
program that has 4 dedicated passport control to serve a handful of passengers. But if you
don't have the fast track, it's a nightmare. The immigration officers are not friendly.
BANGKOK SUVARNABHUMI AIRPORT customer review : 11 April 2011 by C Haritos (Australia)
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Customer Rating : 4/5 |
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Arrived at about 9pm at night. Passport control was quick, but English was poor. Airport very
modern and large, but easy to get around. Spacious and comfortable for a tourist.
BANGKOK SUVARNABHUMI AIRPORT customer review : 11 April 2011 by Andrew Tucker (Australia)
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Customer Rating : 4/5 |
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Things seem to have gone downhill with Suvarnabhumi a little since my last trip here, but only
with passing through immigration. Not sure, maybe the number of arrivals has picked up? Waited
about 20 minutes inbound, but outbound back to Australia, waited over an hour - I really
cannot see the point of having such a large airport and only having 2-3 gates open - perhaps
they are low on staff. Aside from that, some nice comfortable areas to rest and eat in the
airport prior to departure, although the internet IS a little slow. Airport is an amazing
design as well - lots to look at. Hope that customs/immigration can pick up their game a
little before my next trip.
BANGKOK SUVARNABHUMI AIRPORT customer review : 11 April 2011 by R Dy (China)
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Customer Rating : 4/5 |
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Arriving at almost 11 pm, there were shorter queues to immigration/passport control. I
noticed that the toilets are more well-maintained. Taxi queue is also efficient. However, on
departure, horrors! First the Customs Office was not manned at all (I arrived at 10am) so I
was not able to have my VAT Refund validated. I couldn't wait any further after seeing the
extensively long queues to passport control and subsequently to security check. I must have
queued for almost an hour. Naturally, since my refund forms were not validated, I was not
able to get my refund back (was told I have 60 days) to claim my refund (if and when I return
to Bangkok during this time frame). After reading a lot of reviews re duty free prices, I
decided to skip shopping. Most restaurants are filled with customers so I was not able to grab
a snack and decided to wait for the inflight meal served at almost 2:30pm. Overall,
Suvarnabhumi Airport is comparably better with other airports in Asia (except Changi, HKIA and
KLIA, in that order). As I am a frequent visitor to Bangkok, small improvements in this
airport are appreciated and hope that they remain consistent. And free wi-fi should be
extended to everyone who needs it without any time usage limitations.
BANGKOK SUVARNABHUMI AIRPORT customer review : 10 April 2011 by R Blumm (USA)
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Customer Rating : 3/5 |
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Having used this airport several times this year already, I am constantly dismayed by the ever
lengthening lines at immigration, both going into and out of the country. The time between
landing and getting out of immigration can be extremely long if you are unfortunate enough to
have the double whammy of a long taxi once the plane has landed and understaffed immigration
desks. Unfortunately, this is not uncommon.
BANGKOK SUVARNABHUMI AIRPORT customer review : 6 April 2011 by D Proctor (UK)
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Customer Rating : 1/5 |
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I arrived 2nd April to huge queues again (came out in July). It took me 90 minutes to get
through immigration. I have travelled all over the world and I dread arriving here. My elderly
parents want to come here and I have told them that with the heat and queues that they would
faint. It is a horrible experience and I was alone, I bet it's worse for families. Keep away
if possible.
BANGKOK SUVARNABHUMI AIRPORT customer review : 25 March 2011 by N Sutherland (UK)
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Customer Rating : 3/5 |
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A lot of negative comments (quite rightly) about Immigration at BKK. On the plus side last
time I travelled earlier in the evening (1800hrs), things were much improved in Departure
Immigration (10-15mins), all desks were operational and there was no segregation between Thai
and Foreign Passports. Security fine and there are now some decent seating areas close to the
Gates with soft seating, TV's plants etc. On Arrivals it's very much hit and miss - I've
rarely taken longer than 15mins to get through Immigration, baggage is still slow (30 mins
from aircraft parked to bags on the belt), but there are fewer taxi touts cluttering up
Arrivals. They've also done away with this ridiculous system where Landside some of the
travelators were restricted to Airport Pass users (ie to get between floors you had to use the
Elevators). BKK airport management have finally come to realise that the airport is there to
serve the needs of the customers - not preferences of the employees. I have to agree with the
earlier comment - Don Mueang was a better airport than Suvarnabhumi for the passenger.
BANGKOK SUVARNABHUMI AIRPORT customer review : 19 March 2011 by K Anderson (Australia)
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Customer Rating : 2/5 |
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The old Don Muang airport leaves this new one for dead. Immigration lines are so slow now
over an hour - used to clear customs in 10-15 min at Don Muang. Suvarnabhumi feels like a
warehouse.
BANGKOK SUVARNABHUMI AIRPORT customer review : 18 March 2011 by David Whalley (UK)
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Customer Rating : 3/5 |
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I have read the reviews which are mainly accurate. Used the airport on several occasions in
Jnauary/Feb/March. Immigration is sometimes extremely slow due almost entirely to the increase
in passenger numbers. I was pleased to note there is now a priority queue for oldies (like me)
and parents with young children. This saved me a long wait. One of the problems is that when
new flights come in queues can get very long in seconds.
BANGKOK SUVARNABHUMI AIRPORT customer review : 28 February 2011 by S Smith (UK)
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Customer Rating : 1/5 |
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Immigration is a nightmare. We queued for 1 hr to enter and 1.30 hr to leave. Only half the
desks were manned. You would think they would do better to alleviate the queues.
BANGKOK SUVARNABHUMI AIRPORT customer review : 25 February 2011 by James Halley (Thailand)
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Customer Rating : 1/5 |
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Outbound immigration just doesn't get any better and there seems no will on the part of the
Thai authorities to get a grip with the problem. I have tried morning noon and night and its
still the same regardless of the time of day. Some airlines are sending out search parties to
find their pax. Other airlines are advising their pax to turn up four hours before flight
because of the long lines. If you are in another major city in Thailand make sure your
carriers co-operate and clear outbound immigration before you get to Bangkok. Immigration in
Chaing Mai means no lines, no waiting, and through in less than 2 minutes. And the departure
lounge is less busy as it is apart from the domestic departure area.
BANGKOK SUVARNABHUMI AIRPORT customer review : 19 February 2011 by Donald Heyes (Australia)
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Customer Rating : 2/5 |
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The service (or lack of it) is getting worse by the day. Long queues, sometimes one and a half
hours, are not uncommon. I wish I could enter Thailand at another airport. When I left
Thailand recently, the queue at immigration was so long, we had to queue outside the
immigration hall. Then we found that only half the booths were being used. Then there are
still so many touts at the airport trying to entice weary arrivals.
BANGKOK SUVARNABHUMI AIRPORT customer review : 16 February 2011 by Michel Serge (Thailand)
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Customer Rating : 1/5 |
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Extremely long queues at Immigration (90 mins average), unfriendly staff, expensive tax-free
monopoly, taxi touts at arrivals, the list is endless. Avoid, unless obliged to come to
Thailand.
BANGKOK SUVARNABHUMI AIRPORT customer review : 8 February 2011 by A Metcalfe (UK)
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Customer Rating : 5/5 |
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Our experience was nothing but positive. We used it 4 times, 2 international, 2 domestic
flights. It is modern, clean, cool and spacious. Signposted reasonably well. We were fast
tracked through immigration (QR Business) and took no longer than 5 minutes - guess this
improved things a lot for us. We also used the Bangkok Air lounge and Thai Silk lounge - both
were ok. Loads of places to change currency. Lovely gardens to look out onto.
BANGKOK SUVARNABHUMI AIRPORT customer review : 7 February 2011 by Agastya Ngurah (Indonesia)
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Customer Rating : 4/5 |
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The service, cleanliness, shops, all satisfactory. The downers are long queue in Immigration
center (Departure or Arrival), distance between the Immigration to Waiting room are too far
and there's no announcement of your flights boarding outside the waiting room.
BANGKOK SUVARNABHUMI AIRPORT customer review : 6 February 2011 by Prajwal Rimal (Nepal)
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Customer Rating : 2/5 |
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I notice the Immigration and passport staff are very poor, are very rude to Indian sub-
continent passenger. I noted all over the airport there were banners written with "Airport of
smiles" - I didn't see that!
BANGKOK SUVARNABHUMI AIRPORT customer review : 5 February 2011 by J Yu (Singapore)
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Customer Rating : 3/5 |
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They really need to improve the airport immigration (very slow and the lines move at different
speed). Going through security can also take a long time. There is also a lack of facilities
and entertainment for travelers to pass time.
BANGKOK SUVARNABHUMI AIRPORT customer review : 1 February 2011 by Hans Schleifer (Thailand)
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Customer Rating : 1/5 |
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The lousiest Airport I know. Immigration is a nightmare - last week the outgoing line at
immigration was back around 300 meters. Why no line for residents?
BANGKOK SUVARNABHUMI AIRPORT customer review : 30 January 2011 by R Bos (Malaysia)
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Customer Rating : 2/5 |
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Immigration queues are a nightmare. Customs staff not friendly. Baggage doesn't arrive that
fast. Taxi touts after customs. Duty free monopolized. staff English is not very good. Several
toilet areas need repairs. Cleaning staff having their lunch on the floor behind the duty free
shops, also some make-shift offices there as well as in the immigration area. During daytime
can be hot in the terminal, additional aircon installed in Immigration area doesn't look very
professional. Food expensive. No seating provided in the waiting area of the train to the
city. No free WIFI in the terminal. A lot of improvised 'signboards' (A4-paper) can be found,
all looks very shabby. You have to walk a lot to get from immigration to the gate (or the
other way around).
BANGKOK SUVARNABHUMI AIRPORT customer review : 30 January 2011 by Shane Tarr (Thailand)
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Customer Rating : 4/5 |
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I don't mind the inadequate toilets here but immigration queues are terrible, especially in
the morning. Being forced to travel every Monday I have been forced to resort to traveling on
TG Business Class to avoid the queues but obviously this is not an option for most people. It
would be great if the immigration problems on departure could be rectified but I guess this is
not going to happen any time soon.
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