Bangkok Don Muang Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 86 reviews
4/10
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6/10

"Arrival surprisingly good"

(Malaysia)

Trip Verified | Arrival surprisingly good although I did manage to walk fast so entered security ahead of a large bunch of incoming Chinese hence a very fast admission to the country. The airport was generally clean in the main arrivals area and I used some of the excellent services in the nearby domestic arrivals zone. Departure was significantly more disappointing with a good 500 minimum people trying to queue outside of the immigration area. The queue was slightly haphazard and it took one hour to arrive at the passport exit control area (all passport controls were open and the staff were working efficiently and friendly). Another 30 minute queue for security which was not helped by the overtly noisy mannerisms of one staff member who enjoyed shouting out the phrase "one by one" in a very demeaning and unprofessional way. Apart from that and very busy with Chinese queuing for their VAT refund it was generally okay.
Experience At AirportArrival and Departure
Date VisitJune 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"functional airport"

(Netherlands)

Not Verified | Functional airport, busy, efficient. Shopping OK enough to get food and drinks. Security scan in domestic is a joke, gel, liquid to be passed. No more smoking rooms in domestic terminal. Shame. | Functionele luchthaven, druk, efficiënt. Shopping OK genoeg eten en drinken te krijgen. Security scan in domestic is een lachertje, gel, vloeistof worden doorgelaten. In domestic terminal geen rookruimtes meer. Schande
Experience At AirportDeparture Only
Date VisitJune 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"many unmanned desks available"

(United Kingdom)

Trip Verified | Bangkok Don Muang is a weird contradiction - huge empty spaces, with the functions of the airport jammed into congested corners. Check-in with Air Asia in early evening was a joke. Huge numbers of passengers in chaotic queues with many unmanned desks available. What is the point of checking in online only to have to queue 1.5 hours to drop your bag? Immigration and Security was a similar shambles with little queue management and not enough staff to manage the volume of passengers. Poor and over priced eating options in the departure area and the place could use a good clean. Arrivals experience was better apart from the lengthy walk. A few minutes wait in Immigration and no delay in the baggage hall - and miraculously no queues for taxis. Reminds me more of a very large, poorly organised bus station, rather than an airport.
Experience At AirportArrival and Departure
Date VisitMay 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"worst airport experience"

(Thailand)

Trip Verified | Cleanliness much to be desired. Slow Check-in. Baggage check staff busy laughing and chatting rather than processing the queue in an efficient and fast manner. Ventilation in smoking area is broken, it's like entering a furnace chimney. No outlets available anywhere. Good luck if you're low on battery. One of the most visited countries in the world, competing for the worst airport experience possible. They couldn't care less about negative reviews, it won't stop tourists from flowing in.
Experience At AirportArrival and Departure
Date VisitMay 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"understaffed and poorly managed"

(Thailand)

Not Verified | After 4 arrivals at DMK airport in the last few months, the immigration queues were chaotic with long lines. Completely understaffed and poorly managed. Baggage claim was a complete mess. AOT is usually very good with streamlining lines and speeding processes. Adding 10-15 more immigration officers should reduce the long queues.
Experience At AirportArrival Only
Date VisitApril 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"only 2 lanes open"

(Hong Kong)

Trip Verified | Basically the same experience as Abe Sumio on the same day. 1.5+ hour long wait with only 2 lanes open (out of 10) while a number of staff members stood at the back throughout this time socialising (with occasional interruptions to tell the front of the queue where to stand). The problem is not lack of staff, it is that a number of them are not doing anything. There are manned queues which are empty majority of the time which no one bothering to redirect the foreigner queues to them.
Experience At AirportArrival Only
Date VisitMay 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"basically total chaos"

(Singapore)

Not Verified | Absolute disaster getting through the immigration queue - multiple hours long, including over an hour from the point at which a sign proclaims 15 minutes waiting time. Multiply the stated waiting times by 4. This airport is thoroughly disorganized - basically total chaos. Nowhere near enough immigration officers for the foreigners queue, and the immigration officers that are present are exceedingly slow, as if they are mentally challenged. Flying into this airport should be avoided at all costs - it's so pathetically bad, words cannot really describe it.
Experience At AirportArrival Only
Date VisitMay 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Terrible immigration experience"

(Singapore)

Not Verified | Terrible immigration experience; going through customs took nearly 1h30min. With few hundred travellers queuing there was only one immigration booth open for the entire duration of the wait. This was for ASEAN queue but the “foreigner” wasn’t much better with a queue of approx 45-60min.
Experience At AirportDeparture Only
Date VisitApril 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"not a good place to be"

(New Zealand)

Trip Verified | I have travelled in and out of Don Muang airport at least 20 times. Maybe twice I have had a reasonably quick arrival or departure experience, every other time it is chaotic. Definitely ranks as one of the busiest airports and not a good place to be. If you can avoid it at all costs, unless you can get a flight in or out when its in a quiet patch. Anybody that reviews it and says its good either a) Doesn't travel through here much or b) Is being paid to write good things or c) Lucked out in a quiet patch or d) You are Thai in which you have eGate and its quick. Come on Thailand, you're not doing visitors to your country a good service by having such appalling airport facilities. Staff are just overworked and unhappy, open more kiosks, look after your guests, land of smiles right?
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"DMK was chaotic"

(United States)

Not Verified | DMK is pretty much a hot mess. From the lack of public transit options for getting to and from, to the atrociously long lines at immigration, I will gladly pay for a more expensive flight just to avoid DMK. I realize that much of immigration is based on flight arrival times, but DMK was chaotic, as compared to BKK at. a similar time (1.30pm). We were through BKK and to Sukhimvit is about 1 hour, even with luggage pickup, compared to 2.5 hours at DMK, with only carryons. Never again.
Experience At AirportArrival and Departure
Date VisitDecember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
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