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Bangkok Suvarnabhumi Airport Passenger Reviews and Customer opinions



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BANGKOK SUVARNABHUMI AIRPORT customer review :  13 March 2012 by L Guan    (China)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Completely agree that the immigration queue for departures is the most horrible I've ever experienced. The problem simply worsened exponentially now as the airport is undergoing "renovations" - in short, the original VIP channel was shut down and they had to ration out the non VIP channels as the temporary VIP channels, making the already chaotic scene even worse. Yesterday I queued for 1.5 hours to get through immigration. It was impossible to find where the queue started and which queue led to which counter, there was hardly any staff to maintain the order. Security staff are poor mannered and sometimes can be very offensive. Once passing through security, things started to get better: the food selection was good and plenty of cafes and shops. The lack of free internet is disappointing. I think the airport needs to improve on the "soft items" like staff manners and enhancement of orders rather than hardware (except for the free wifi).



BANGKOK SUVARNABHUMI AIRPORT customer review :  13 March 2012 by E Markley    (USA)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

This airport needs to change its immigration operation drastically. Queuing is similar to a supermarket, with lines stretching out from each desk and moving at the pace of the officer. Slow processing officers' lines move slowly, fast processing officers lines move less slowly. We arrived in the afternoon and lost 2 hours making our way through lines. Lines for international departures are just as bad. If traveling on business, premium immigration/security line access is essential if you do not want to arrive 4 hours in advance of your flight. While the airport is architecturally attractive on the outside, the interior is spartan and much time is spent in concrete encased hallways. Food is accessible, but overpriced. Overall, Bangkok has great potential in its facility but is let down by its operations.



BANGKOK SUVARNABHUMI AIRPORT customer review :  7 March 2012 by Oddvar Johansen    (Norway)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Avoid if you can! After only these relatively few years, Bangkok airport looks very old! Don't buy anything. Everything including food and duty free articles are overpriced. Not to mention queuing for passport formalities.



BANGKOK SUVARNABHUMI AIRPORT customer review :  7 March 2012 by Mike Anthon    (Thailand)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

I live in Thailand and been in and out the airport for 7 years now. The airport link train is ok but not convenient. The check-in process is usually painless if you check-in online, however the achilles heal is passport control. Slow, disinterested with rather rude hand gestures and barking of requests and manners change depending on your "ethnic origin". The system is very slow and inefficient. Security check always fast and efficient. Very long walks, free Internet not working forcing you to use the charged service, food overpriced. Boarding is ok. Arrivals - long walks and then the dreaded passport control. If you need to use BKK as transit, I seriously suggest far more civilized options as SIN, KUL, HKG.



BANGKOK SUVARNABHUMI AIRPORT customer review :  6 March 2012 by Paul Francis    (Thailand)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

I pass through this airport every month and every month I dread it. Huge queues for immigration (last time it took 1 hr 45 mins and I almost missed my flight). The toilets are dirty and often broken. The stores and food outlets are overpriced. I travel all round the world and this airport ranks as one of the worst major airports I travel through.



BANGKOK SUVARNABHUMI AIRPORT customer review :  5 March 2012 by J Smith    (USA)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Been through 3 dozen times in 20+ years, due back at the end of the year. Shuddering thinking about the incompetence and long lines for Immigration/Security and the off handed way of Staff. Airport has vastly improved in infrastructure and cleanliness but the overpriced Food/Goods and "couldn't care less attitude" of staff make it a horrendous experience arriving and departing.



BANGKOK SUVARNABHUMI AIRPORT customer review :  5 March 2012 by S Pax    (Australia)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Flight out of Bangkok on 02 March scheduled at 00.15 hours. What a mess that airport is. I dread flying through there. Check-in was OK, but immigration took over an hour and almost missed our flight, we got to the gate at 00.25. There is no organisation at immigration every time.



BANGKOK SUVARNABHUMI AIRPORT customer review :  2 March 2012 by W John    (Thailand)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Mile-long walks to the gate, overpriced stores, inefficient immigration. I've been through 30+ times, and never look forward to it. The airport is new and clean, and it's a pity it's not organized better. Immigration is extremely slow and disorganized, it takes 40-90min to go through, both on arrival and departure. They don't keep the arrival forms stocked, and nobody knows where to obtain them. Airport staff are nice but mostly clueless. All smiles, willing to help, but usually not speaking enough English to help. Food options airside are overpriced. Landside, it's a bit better. Security staff are reasonably polite. Getting out is a hassle too unless you know your way. Metered taxis to the city can be found on 1st level, but there are pushers trying to sell you a "limousine taxi" for 1000+ baht instead of the typical 250-400 meter fare. Airport link train is efficient and useful, if you know where to go.



BANGKOK SUVARNABHUMI AIRPORT customer review :  28 February 2012 by B Marcus    (USA)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Transiting through this airport is nightmare. I had to walk around two miles from my arriving flight to the transit security area. The transit security screening area makes US Airport Security look efficient and organized. Staff were downright rude. I was flying Thai Airways Business Class and I had to convince 5 supervisors that I was entitled to go through the Priority Line. The regular line was at least 45 minutes. Thai Airways Lounge was a little overcrowded. I have been through this airport a couple of times this year and it seems like everyone is so disorganized. The only thing this airport has going is its modern structure. I much prefer Singapore and Kuala Lumpur Airport.



BANGKOK SUVARNABHUMI AIRPORT customer review :  27 February 2012 by Peter Bauer    (Germany)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Arrival: very long waiting and unfriendly staff at immigration. 3 of 4 lifts are blocked not to stop at arrival level! Many exit-doors are locked, only the one leading to the airport taxis are open. Arrival area much to small and too many shops. Bathrooms are dirty and broken. Departure: If you arrive on the ground-level you are not aloud to use the many escalators that lead to the upper floors. We had to wait 10 minutes to squeeze in to a tiny elevator. Many officials in that airport have no manners and don't know how to deal with customers.



BANGKOK SUVARNABHUMI AIRPORT customer review :  24 February 2012 by N Sutherland    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

After a brief period of functionality the Departure Immigration problems are back - and worse than ever. In Departure Immigration at 10pm queues were stretching the entire length of the terminal just to get into the 2 Immigration areas - 45 mins to get into the Immigration Area and a further 50 mins to get your passport stamped - so nearly 2 hours after checking in just to get to the Departures Concourse, and make a dash to the gate. No organisation on behalf of the airport other than some barriers and queue jump was totally out of control. The Departure arrangements in BKK are totally broken.



BANGKOK SUVARNABHUMI AIRPORT customer review :  16 February 2012 by M Eggleton    (UK)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

I have travelled to and through BKK a few times now over the past few years, and it's a good airport, helpful staff and lots of shops - but that's about it. I found food prices over the top, and the toilets dirty - not up to the standards you would expect from such a large and popular international airport. Everything is well signed, and there are some nice reclining leather seats to sleep in if you have a long stop over, although a lot of them are broken.



BANGKOK SUVARNABHUMI AIRPORT customer review :  14 February 2012 by Peter Borschberg    (Singapore)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

The only thing going for this airport in my opinion is that it is fairly new and clean. The transit from international to domestic flights are ok if you fly with THAI (separate processing, passport control). But my praise pretty much stops here. The walking distances (especially if you are a transit passenger on connecting international flights) are too long. The international departures section is too sprawling and cluttered. The domestic departure area is really nothing to shout about. And the prices charged at food outlets are just too high by Thai standards.



BANGKOK SUVARNABHUMI AIRPORT customer review :  8 February 2012 by N Fujiwara    (Japan)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Immigration is true nightmare and has not improved in many years. Facilities and service is not worth the expensive 700baht airport tax. No convenience, no kindness, very expensive goods, foods and drinks. This airport seems only to care about earning money and not the passengers.



BANGKOK SUVARNABHUMI AIRPORT customer review :  8 February 2012 by Ernest Gutierrez    (USA)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

I agree with A. Barnett. Arrived exhausted past midnight after long haul from IAD to find long lines at Passport Control. Male official very unwelcoming. I had lost my boarding pass and he gave me a very hard time because supposedly I could not prove what flight I had arrived on. Even after I produced my itinerary showing both the UAL and CO confirmation numbers, he would not move me forward. He became quite angry when I told him I could not understand his English, which was quite poor. Found a friendly and helpful attendant who came to explain the merger to him and he finally relented. I noticed he had also given two people ahead of me a difficult time and as a result there was a cluster of us just waiting around his counter to see what he would do next. They need more friendly immigration agents if they are to line the passport control process with their tourism promotion. Despite this, used BKK again several times during month long stay in the area and other agents' politeness made up for this hopefully one-off nasty agent.



BANGKOK SUVARNABHUMI AIRPORT customer review :  4 February 2012 by Alan Nguyen    (Australia)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

We arrived here from SGN. We went to get our passport cleared where we waited 2 hrs, baggage claim was a breeze and we went to the lower floor and the taxi service was very efficient. We came back early in the morning for another flight to DPS and there was quite a bit of walking but everything was smooth. Would use again.



BANGKOK SUVARNABHUMI AIRPORT customer review :  3 February 2012 by Casper van der Walt    (China)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Bad signposting for transit passengers. Otherwise clean, free Internet and good duty-free.



BANGKOK SUVARNABHUMI AIRPORT customer review :  30 January 2012 by Joselito Anonuevo    (Saudi Arabia)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Very nice and clean airport. My wife and I flew business class and we were given a premium pass to help us through security and immigration. Very good service and found the airport very user friendly.



BANGKOK SUVARNABHUMI AIRPORT customer review :  10 January 2012 by N Werner    (Switzerland)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

Arrived on domestic flight and was bussed to baggage reclaim. Took a while for bags to arrive. Airport train to city is convenient and quick, however the timing is only every 30 minutes. Lucky for us, we caught it with one minute to spare. Departure was a breeze as we were on TG business class and they have their own check-in area with security check and immigration, which means no queuing and we were in the lounge immediately after. It is a functional airport and if you are in Business Class it is a breeze, in Economy things look different though.



BANGKOK SUVARNABHUMI AIRPORT customer review :  9 January 2012 by Rishad Patell    (India)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Flew into Bangkok airport and arrived at 1pm to find massive immigration lines. Took the 4 of us 1.5 hrs to get through immigration. People without visa's did not know they had a separate line. Some lines seemed to be clusters of people pushing each other around. The immigration officers still managed to smile and be polite. On the way out check-in was a breeze. Lines getting out through immigration and customs once again slow, disorganized and chaotic. Duty free is not cheap.



BANGKOK SUVARNABHUMI AIRPORT customer review :  9 December 2011 by A Dutta    (USA)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

While the structure, shopping amenities and ornamentation are impressive, the operational management and treatment I received was disgraceful. My connecting flight was slightly late, the transit security line was a mob scene, and I had to move to the side and shove my way to the front where it seemed airport security was selectively letting people without boarding passes through. When I finally arrived at the gate there was a shouting match going on between the gate attendant and a guy who was trying to board the flight without a boarding pass. When I arrived the attendant said I could not get on the flight because my bags were too big even though boarding was still going. I argued back and forth then finally tried to walk away from the mob scene, at which point the attendant began shoving me and my bags. Finally I was able to move through the chaos and get on the flight after about 20 minutes of unnecessary wrangling. Airport operatives here do not seem to be above the board in how they deal with customers.



BANGKOK SUVARNABHUMI AIRPORT customer review :  4 November 2011 by John Samson    (New Zealand)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Have found it a positive experience inbound and out - busy no matter what time you are there. Impressive environment, facilities are good, however the food area on the 4th level is a complete rip off. Avoid it unless you want to pay out of this world prices.




 


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