STOCKHOLM ARLANDA AIRPORT review : 20 August 2008 : by Yevheniy Kahanovych

Customer Rating : 4/5

I liked this airport very much. I used it 4 time during last month for arrivals and departures, domestic and international. Passport control is not fas t in T2 as only two desks were open. Food choice is good in all terminals (I used T2, T3, T4 and T5). Toilets clean, staff is very courteous and competent. Perfect connections to the city by bus and train. What I disliked there was somewhat claustrophobic design of older terminals. Otherwise it is a very well run airport, not bright and polished, but 100% functional.

STOCKHOLM ARLANDA AIRPORT review : 30 July 2008 : by S Bryan

Customer Rating : 5/5

One of the most civilised airports I've passed through - efficient, clean and quiet. Check in is fast and painless, security, likewise. Arlanda express is fantastic also - punctual, clean and quick.

Stockholm Arlanda by Sasun Vartanyan

26 March 2008   Customer Rating :

The city is fantastic, people are great, country one of the best, but I find this airport claustrophobic. It runs efficiently, is clean, the transport system is one of the best in the world, but the terminals are so dark, encompassing, without the airiness and spaciousness of Helsinki, or Oslo. But it is the gateway to Sweden and Stockholm, and both are worth visiting numerous times.

Stockholm Arlanda by W Steffens

11 September 2007   Customer Rating :

Arrival was smooth and very efficient. Money exchange, ticket purchase for bus/train, signposting all was very good. The return didn't match. No signposting of airlines for the different terminals, so you get off the bus on chance. Check-in was not smooth, as the baggage conveyor did not work initially. There was an extremely long queue for security, with about 200 people in line. After they opened a third X-ray machine things improved. In the departure gates area of terminal 2 there are far too few seats, the duty free does not offer any form of alcoholic beverage (beer to spirits) for EU-travelers. Staff at boarding was not exactly friendly The general impression of terminal 2 is it being old and worn. Then again, that maybe is what you get for flying a low-cost airline.

Stockholm Arlanda by Simon Smith

25 July 2007   Customer Rating :

I agree this airport is very clean and efficient. Despite the new security rules there was almost no queue at security control, baggage arrived quickly on arrival, no queue at passport control, and plenty of seats whilst waiting. My only complaint is that options for food/drink are rather limited and expensive.

Stockholm Arlanda by A Diwakar

5 October 2006   Customer Rating : n/a

Very efficient and clean airport. The walk up to the baggage claim has a number of shops selling a variety of items. Baggage claim was quite fast. Adequate number of trolleys. Money Exchange counter was adequately staffed. Sweden, though part of EU, still uses Swedish Kroner. Took the Airport Bus to Stockholm. The airport is well signposted and there was no confusion in approaching the counter to buy the bus ticket and take the bus. On the return journey to CDG, flew out from Terminal 5 again. Number of Checkin counters for SAS and the Star Alliance Flights, though all flights have the same line. The Tax refund counter in the airport for purchases made in Sweden and being carried out was fast. Duty free shops are very limited and prices are not exactly cheap. Security Check was also fast and clean. The staff are courteous and English is widely spoken. Arlanda is spacious, clean and quite an efficient airport.

Stockholm Arlanda by B Mattson

2 September 2005

A lot of airport space but few shops and long walks. Why on earth did they build an airport large enough to host both Copenhagen and Stockholm airports but with only very few shops in it. And often when arriving I cannot shop at all! I am taken immediately to the baggage claim area. Usually when arriving I have to go in two or three stairways up and then down again. There is an elevator but only for going down. The stairs are also very narrow. However in the departure area after the security control there is a LOT of space but very few people. The so called F area is almost deserted. People with only a little tendency towards agoraphobia should avoid the airport. What they really know is service. Excellent service and very knowledgeable. It is a pure pleasure to go through security. Compared to many airports they are very fast and professionally friendly. Correct, but also friendly. In some of the restaurants there are some youngsters pretending to be working, but they seem to be there more to speak to each other and act cool than to serve coffee and snacks. This applies most of all to the café immediately after security in the new terminal where Scandinavian and Lufthansa check in counters are located.

Stockholm Arlanda by John Unikowski

16 February 2005

The Arlanda Express should be a model for any airport to city transport system. It runs with an efficiency the planners of privatised railways in the U.K. can only dream about! I had to catch an early morning flight from Arlanda to Helsinki (Vantaa). I certainly would not have risked doing that journey to any of London's airports due to the ramshackle almost 3rd world 'public' transport system.

Stockholm Arlanda by P Banker

27 August 2004

Arlanda Airport terminal 5 is under reconstruction and some areas are not used when checking in. The new area in terminal 5 for Star Alliance flights like SAS and Lufthansa - expect long lines for economy checkin. If you can , do use the automated check-in machines to avoid a long wait. if you fly from the other terminals like terminal 2 with BA and Finnair departures dont expect too many shops. The new stylish F pier is for non-EU flights and the UK , there is a bit of a walk to get there . Most taxis have fixed prices from the airport but not going to the airport. Prices ranges 345 SEK to 395SEK and taxis are marked with a sticker with price. Personally I have never encountered any problems in the taxi line.My preference is to take the efficient but expensive Arlanda Express for around 180 SEK. They have special prices going 2 people during the summer season and if you are under 25 years.

Stockholm Arlanda by Lonnie Sjoquist

28 July 2004

The taxi service is a catastrophe, unregistered taxies are charging more than double fees and the supervisors in charge are refusing the presence of the registered taxis in the pick-up areas.

Stockholm Arlanda by M Malehani

31 May 2004

Arlanda airport is located about 40 km north of Stockholm. It took me about 40-50 minutes to get from the airport to the city with taxi and only 20 minutes with the airport train to get to the airport on my way back home. The airport itself is pretty nice and pretty large. It seems to be almost too large as most gates stood empty. The new parts of the airport which I believe is called the F Area is just fabulous surrounded by glass and wooden floors. The airport is passenger friendly and clean and there are a good variety of shops too.

Stockholm Arlanda by Patrik Milani

25 January 2004

The New Arlanda that is now ready with an additional terminal, or extended to terminal five with its new extra shops and check in counters, Pir F is very stylish, plus all the new roads outside the airport have made this airport very accessible. Signs are posted in a good way and everybody speaks good English. Service is good from the workers and check in and security procedures are efficient and well working. Taxi and car rental service are ok. Arlanda Express though is very good. Arlanda is clearly one of my favorite airports. Also the hotels and sky city are a big plus. Hopefully SAS will soon understand and realize the real market is from Arlanda and the main hub should definitely be from there and not from Copenhagen.

Stockholm Arlanda by Luke Mellor

1 January 2004

I can't agree more with the earlier comments about getting connections with the Middle/Far East. I have to connect via London which can be frustrating as you fly over Sweden on the flight to Far East. The only option is a 3x weekly Thai flight or connecting via Helsinki (SAS take note you are losing business to Finnair/BA because passengers can't be bothered flying via CPN or Frankfurt.

Stockholm Arlanda by M Gowin

2 November 2003

Directions signs are not very good at all. And to anyone needing to travel on the local Skyways airlines, good luck. I was fortunate in that I once fly into Arlanda on Skyways. The gate for Skyways was in the most desolate and inaccessible part of the airport. On my way back from my trip, if I hadn't had known more or less where to find the Skyways gate, I'd be in trouble. And of course, as in other parts of Arlanda, a lack of signs showing the direction made it all the more worse. A note to anyone who drives in a rental to Arlanda. The rental car parks are near the first car-park exit (near the hotel). Problem is, the rental car-parks don't open until about 7h00. If you have an early flight, leave the car in the hotel car-park. Take the keys to the reception and take the hotel-airport shuttle.

Stockholm Arlanda by M Devor

1 August 2003

All under one roof, though it is a long walk from Terminal 5 to 2. English is well spoken and all signs in English. SkyCity is both passenger and visitor friendly, with large windows and views of the planes. Good restaurants and the hotel seems nice as well, though I prefer the hotel near the airport. The terminals are old and in need of refurbishment, but they work. Lounges are good with one common lounge having lot's of food, mini-buffet. Schengen wrecked connections and the layout, but I assume in this case, most flights are Schengen, so not as big of a deal as with some airports. I would have preferred Scandinavia stay out of Schengen in the first place, maintaining an internal link within Scandinavia only. SAS Radisson hotel near airport is good. Airport staff are friendly, everything is efficient, and Swedish efficiency and hospitality abound.

Stockholm Arlanda by Michael Schnaufer

28 July 2003

In my opinion ARN isn't really exciting, but I like the Sky City area which is accessible from Terminal 5. I really like this Nordic interior design. The Arlanda Express to Stockholm Central station is state-of-the-art, but really expensive (180SEK ~ EUR19,50 one way). The train ride only lasts 20 minutes, and it is cheaper than a taxi cab (when travelling alone). But there is a bus service to Stockholm C too costing approx. 80SEK. Terminal 5 is old and ugly, but I recommend to visit SkyCity as mentioned before.

Stockholm Arlanda by Adam Potrykus

26 June 2003

Arlanda International is a great airport. You get there in no time with the ultra fast Arlanda Express Train that runs from a cave like tunnel from under the tarmac. Check in can be a bit of a wait in rush hour traffic, but that's the general rule for all airports. The new terminal is great but the old (terminal 5) is not bad either. Its not as great as the Copenhagen one, but look at the Absolut Vodka bar! You've never had a more stylish pre flight drink then at this airport. The lounges are in terminal 5 are situated one level up. SAS is known for its minimalist yet comfortable lounges. The choice of drinks is small but everything else is great. Customs in Sweden seems to be non existent. I have never been stopped in customs and there have never been a visible security. When larriving on flight from Bangkok a few days ago I felt like I was landing at a regional airport. The baggage was delivered fast and was in a cab 25 min after touchdown.  If you need to bye last minute presents, visit a chemist or have a good coffee (Robert Coffee) then go to Skycity. The space is relaxing and on a walking distance to the passport control. The complex host a hotel, restaurants in two levels and a glass wall facing the tarmac. Terminal 2 is a bit boring. Its very efficient. but not enough of shops and food outlets. Same goes with the domestic terminal. As mentioned in other comments in this forum-the new terminal is like taken from a feauture in the "Wallpaper" magazine. Its simply nice. Don't bother taking an over-prized cab to down town. If you do, there are SET fares for trips to and from the aiport.

Stockholm Arlanda by Luigi Vallero

20 December 2002

Thanks to your observations Mr. Shamen. I do agree with the fact that SK is not yet providing a full array of long-haul destinations from ARN - so far -, anyway the services from the Swedish capital by Scandinavian have grown considerably in the past few years, including BKK. Nevertheless SK still continue to consider CPH as their primary long-haul hub for Scandinavia. As far as the terminals are concerned, you're right when saying that some of them would need to be upgraded, but if the final facelift will be in line with the newly opened extension, ARN will be finally a very attractive airport overall.

Stockholm Arlanda by D Shamen

16 December 2002

I do not agree with you, Mr Vallero. If they redecorated all terminals, except from the new one, and made the gate areas more passenger friendly then I would agree with you. Nowadays most flights from Stockholm to destinations outside Europe operate with connections at Copenhagen which is a shame. Why isn't SAS turning Stockholm to a meeting point for flights going far east?

Stockholm Arlanda by Luigi Vallero

16 September 2002

A nice airport, with good facilities and a very good airport hotel (Radisson SkyCity) at reasonable rates. Each terminal has quite a different style, having been built subsequently. The new extension used by SAS is very attractive, with its huge wooden floors and nice glass walls giving you the possibility of enjoying the tarmac and its activity. Shopping is not as attractive as in Copenhagen, but the airport offers a reasonable array of food outlets. Connection to downtown is extremely efficient using the Arlanda Express, that literally whisks you there in a mere 15/20 minutes, as compared to a taxi drive that can take as much as 40/50 minutes, depending on traffic.

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