Stockholm Arlanda Airport Passenger Reviews and Traveller Reports   No Star Ranking Awarded         Add your Stockholm Arlanda Airport Review   Stockholm Arlanda Airport Ranking     Customer Review scoring : Stockholm Arlanda Airport   8 out of 10 34 reviews

	STOCKHOLM ARLANDA AIRPORT customer review :  13 March 2013 by Klaus Meier    (Germany)
	Rating : 2/10 Queuing Cleanliness Facilities Recommended	The airport is modern and clean, but it is an airport where passengers are milked like a cash cow. The gates in Terminal 5 have no or much too few seats - everyone is standing. The only way to sit is to buy something in a nearby cafe or restaurant and sit there. Also, passengers are routed through various shops when going to the gate, which needlessly increases walking distances and is quite annoying anyway. The prices in cafes and restaurants are rather ridiculous (7-8 Euros for a cappuccino, anyone?).

	STOCKHOLM ARLANDA AIRPORT customer review :  4 February 2013 by Tim Mannion    (Sweden)
	Rating : 9/10 Queuing Cleanliness Facilities Recommended	Fantastic airport only brought down by the bad food served by the restaurants at the international arrivals hall. The security team was by far the friendliest I have ever met in all my years of travelling! They even manage to smile a bit as they politely move people through security.

	STOCKHOLM ARLANDA AIRPORT customer review :  23 October 2012 by Anker Jensen    (Denmark)
	Rating : 4/10 Queuing Cleanliness Facilities Recommended	From international arrivals it is nearly impossible to find a domestic connecting flight, if you haven't been there before. The signs are miserable and no help. To get from a international arrival to a domestic connecting flight, you have to go through the exit, then follow the signs to terminal 2 to get to terminal 4! There are no signs to the domestic terminal and no information desk in sight.

	STOCKHOLM ARLANDA AIRPORT customer review :  5 September 2012 by Peter Bedson    (Oman)
	Rating : 8/10 Queuing Cleanliness Facilities Recommended	A really nice little airport with a good range of food etc. and good transport links to the city. However be warned that the main railway station does not open until 5.00 am and if your flight is one of the early morning ones you need to catch the 4.20 train. There is an unsignposted dedicated entrance to the Arlanda Express to the right of the main station about 400m away down a side street but no one I found had heard of it - I saw it from a taxi having given up all hope of the train.

	STOCKHOLM ARLANDA AIRPORT customer review :  4 September 2012 by Anna Kleinzahler    (UK)
	Rating : 8/10 Queuing Cleanliness Facilities Recommended	Very nice modern airport, clear sign, friendly staff, on arrival luggage arrived reasonably quickly. Good connections to the city. Only problem was on departure from Terminal 5 early in the morning, the queue to pass through security stretched a long way. There are 2 queues at either end of the building. A member of staff advised me to try the queue that was at furthest away from where I had dropped my bags. Even here it took 20 minutes to be scanned and hand luggage to be x-rayed. Staff called out for passengers for flights that were leaving soon. I suspect in the other queue it would have taken at least 30 mins to get through. Most of the shops sell luxury goods and a few lower end ones would be a good addition.

	STOCKHOLM ARLANDA AIRPORT customer review :  24 March 2012 by Jens Jensen    (Denmark)
	Rating : 3/10 Queuing Cleanliness Facilities Recommended	Arrived and departed. Arrival in T5 was quite fast, quickly out by the taxis. Departure on the other hand was a nightmare. I had to walk from T2 to T5 for my departure. The walking distance was huge, and no rolling bands anywhere. I had to walk all the way to the end of T5 for security check - and then all the way back to T4 to my gate. Prices in the shops was very high. Can't recommend Arlanda at all - unless you absolutely have to go there.

Stockholm Arlanda Airport customer review :  3 October 2011 by J de Plessis   (Australia)

Customer Rating :  5/5

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Efficient and elegant set-up. Security check into International reassuringly thorough. High quality shopping and food inside. One criticism - had to wait a very long time when my Air China flight arrived at the same time as a BA one and all passengers converged on the under-staffed, small-capacity immigration control area.

Stockholm Arlanda Airport customer review :  31 August 2011 by Steve Hedden   (USA)

Customer Rating :  4/5

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A bit overboard on the duty free shops and forced traffic through them, though not as intense as Copenhagen. The train into town is pricey but easy and fast. On return I was able to check-in for my flight at a kiosk at downtown train station. Very convenient. Security was quick. Gate seating was limited.

Stockholm Arlanda Airport customer review :  11 August 2011 by Claes Elowsson   (Norway)

Customer Rating :  4/5

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Overall a clean well run airport with all facilities you expect. Staff with high language skills and helpful. Clear signs and good information boards. Lots of shopping and several eateries.

Stockholm Arlanda Airport customer review : 31 August 2009 by S Chan

Customer Rating : 3/5

A bit crowded here and there in Terminal 5. Check-in desks are lacking and most Star Alliance carriers are handled by SAS at a few desks. Arlanda Express quite expensive. Wi-fi is not free, unlike many world airports. Despite this, good airport and efficient (arrivals immigration is a bit too small though).

STOCKHOLM ARLANDA AIRPORT review : 31 July 2009 : by M Hyland

Customer Rating : 4/5

Really nice airport. Flew from T5 and everything went well. They have a few shops and a couple of bars and even have a smoking room! Airport very well connected to the city by train, bus or taxi.

STOCKHOLM ARLANDA AIRPORT review : 9 April 2009 : by James Burke

Customer Rating : 4/5

Whilst not the newest airport on the block, Arlanda is actually a really nice airport to spend some time in. Arlanda Express is the best way from downtown to the airport. T2 and T4 are compact making for a quick walk from security to gate and vice versa. T5 is more spread out, but the international Star Alliance departures wing is tastefully decorated and relaxing (the donuts at Robert's Coffee are the best!!!). Whislt the shopping at SkyCity isn't great, it provides a terrific place to watch planes take off, which passes time well. Check-in queues are long at T5 and T2, but T4 is a breeze.

STOCKHOLM ARLANDA AIRPORT review : 6 November 2008 : by Joe Bailey

Customer Rating : 4/5

Arlanda is well connected by the Arlanda Express (but this stops at 11:30pm why???). The airport check in is tiresome and takes a long time, security is fine and well run. Airside has reasonable facilities, but really pricey. If you are able to remain in your own terminal everything is cool, but if for any reason you have to transfer to another it is a lengthy business with stupidly long walks.

STOCKHOLM ARLANDA AIRPORT review : 7 October 2008 : by S O'Brien

Customer Rating : 5/5

Check in is quick and painless, as is security. The airport in general is quiet, efficient and well laid out. Shopping is average, but I don't go to an airport to shop. It still has a small smoking area! Also, the Arlanda Express is fantastic - clean, timely and efficient.

STOCKHOLM ARLANDA AIRPORT review : 20 August 2008 : by Yevheniy Kahanovych

Customer Rating : 4/5

I liked this airport very much. I used it 4 time during last month for arrivals and departures, domestic and international. Passport control is not fas t in T2 as only two desks were open. Food choice is good in all terminals (I used T2, T3, T4 and T5). Toilets clean, staff is very courteous and competent. Perfect connections to the city by bus and train. What I disliked there was somewhat claustrophobic design of older terminals. Otherwise it is a very well run airport, not bright and polished, but 100% functional.

STOCKHOLM ARLANDA AIRPORT review : 30 July 2008 : by S Bryan

Customer Rating : 5/5

One of the most civilised airports I've passed through - efficient, clean and quiet. Check in is fast and painless, security, likewise. Arlanda express is fantastic also - punctual, clean and quick.

Stockholm Arlanda by Sasun Vartanyan

26 March 2008   Customer Rating :

The city is fantastic, people are great, country one of the best, but I find this airport claustrophobic. It runs efficiently, is clean, the transport system is one of the best in the world, but the terminals are so dark, encompassing, without the airiness and spaciousness of Helsinki, or Oslo. But it is the gateway to Sweden and Stockholm, and both are worth visiting numerous times.

Stockholm Arlanda by W Steffens

11 September 2007   Customer Rating :

Arrival was smooth and very efficient. Money exchange, ticket purchase for bus/train, signposting all was very good. The return didn't match. No signposting of airlines for the different terminals, so you get off the bus on chance. Check-in was not smooth, as the baggage conveyor did not work initially. There was an extremely long queue for security, with about 200 people in line. After they opened a third X-ray machine things improved. In the departure gates area of terminal 2 there are far too few seats, the duty free does not offer any form of alcoholic beverage (beer to spirits) for EU-travelers. Staff at boarding was not exactly friendly The general impression of terminal 2 is it being old and worn. Then again, that maybe is what you get for flying a low-cost airline.

Stockholm Arlanda by Simon Smith

25 July 2007   Customer Rating :

I agree this airport is very clean and efficient. Despite the new security rules there was almost no queue at security control, baggage arrived quickly on arrival, no queue at passport control, and plenty of seats whilst waiting. My only complaint is that options for food/drink are rather limited and expensive.

Stockholm Arlanda by A Diwakar

5 October 2006   Customer Rating : n/a

Very efficient and clean airport. The walk up to the baggage claim has a number of shops selling a variety of items. Baggage claim was quite fast. Adequate number of trolleys. Money Exchange counter was adequately staffed. Sweden, though part of EU, still uses Swedish Kroner. Took the Airport Bus to Stockholm. The airport is well signposted and there was no confusion in approaching the counter to buy the bus ticket and take the bus. On the return journey to CDG, flew out from Terminal 5 again. Number of Checkin counters for SAS and the Star Alliance Flights, though all flights have the same line. The Tax refund counter in the airport for purchases made in Sweden and being carried out was fast. Duty free shops are very limited and prices are not exactly cheap. Security Check was also fast and clean. The staff are courteous and English is widely spoken. Arlanda is spacious, clean and quite an efficient airport.

Stockholm Arlanda by B Mattson

2 September 2005

A lot of airport space but few shops and long walks. Why on earth did they build an airport large enough to host both Copenhagen and Stockholm airports but with only very few shops in it. And often when arriving I cannot shop at all! I am taken immediately to the baggage claim area. Usually when arriving I have to go in two or three stairways up and then down again. There is an elevator but only for going down. The stairs are also very narrow. However in the departure area after the security control there is a LOT of space but very few people. The so called F area is almost deserted. People with only a little tendency towards agoraphobia should avoid the airport. What they really know is service. Excellent service and very knowledgeable. It is a pure pleasure to go through security. Compared to many airports they are very fast and professionally friendly. Correct, but also friendly. In some of the restaurants there are some youngsters pretending to be working, but they seem to be there more to speak to each other and act cool than to serve coffee and snacks. This applies most of all to the café immediately after security in the new terminal where Scandinavian and Lufthansa check in counters are located.

Stockholm Arlanda by John Unikowski

16 February 2005

The Arlanda Express should be a model for any airport to city transport system. It runs with an efficiency the planners of privatised railways in the U.K. can only dream about! I had to catch an early morning flight from Arlanda to Helsinki (Vantaa). I certainly would not have risked doing that journey to any of London's airports due to the ramshackle almost 3rd world 'public' transport system.

Stockholm Arlanda by P Banker

27 August 2004

Arlanda Airport terminal 5 is under reconstruction and some areas are not used when checking in. The new area in terminal 5 for Star Alliance flights like SAS and Lufthansa - expect long lines for economy checkin. If you can , do use the automated check-in machines to avoid a long wait. if you fly from the other terminals like terminal 2 with BA and Finnair departures dont expect too many shops. The new stylish F pier is for non-EU flights and the UK , there is a bit of a walk to get there . Most taxis have fixed prices from the airport but not going to the airport. Prices ranges 345 SEK to 395SEK and taxis are marked with a sticker with price. Personally I have never encountered any problems in the taxi line.My preference is to take the efficient but expensive Arlanda Express for around 180 SEK. They have special prices going 2 people during the summer season and if you are under 25 years.

Stockholm Arlanda by Lonnie Sjoquist

28 July 2004

The taxi service is a catastrophe, unregistered taxies are charging more than double fees and the supervisors in charge are refusing the presence of the registered taxis in the pick-up areas.

Stockholm Arlanda by M Malehani

31 May 2004

Arlanda airport is located about 40 km north of Stockholm. It took me about 40-50 minutes to get from the airport to the city with taxi and only 20 minutes with the airport train to get to the airport on my way back home. The airport itself is pretty nice and pretty large. It seems to be almost too large as most gates stood empty. The new parts of the airport which I believe is called the F Area is just fabulous surrounded by glass and wooden floors. The airport is passenger friendly and clean and there are a good variety of shops too.

Stockholm Arlanda by Patrik Milani

25 January 2004

The New Arlanda that is now ready with an additional terminal, or extended to terminal five with its new extra shops and check in counters, Pir F is very stylish, plus all the new roads outside the airport have made this airport very accessible. Signs are posted in a good way and everybody speaks good English. Service is good from the workers and check in and security procedures are efficient and well working. Taxi and car rental service are ok. Arlanda Express though is very good. Arlanda is clearly one of my favorite airports. Also the hotels and sky city are a big plus. Hopefully SAS will soon understand and realize the real market is from Arlanda and the main hub should definitely be from there and not from Copenhagen.

Stockholm Arlanda by Luke Mellor

1 January 2004

I can't agree more with the earlier comments about getting connections with the Middle/Far East. I have to connect via London which can be frustrating as you fly over Sweden on the flight to Far East. The only option is a 3x weekly Thai flight or connecting via Helsinki (SAS take note you are losing business to Finnair/BA because passengers can't be bothered flying via CPN or Frankfurt.

Stockholm Arlanda by M Gowin

2 November 2003

Directions signs are not very good at all. And to anyone needing to travel on the local Skyways airlines, good luck. I was fortunate in that I once fly into Arlanda on Skyways. The gate for Skyways was in the most desolate and inaccessible part of the airport. On my way back from my trip, if I hadn't had known more or less where to find the Skyways gate, I'd be in trouble. And of course, as in other parts of Arlanda, a lack of signs showing the direction made it all the more worse. A note to anyone who drives in a rental to Arlanda. The rental car parks are near the first car-park exit (near the hotel). Problem is, the rental car-parks don't open until about 7h00. If you have an early flight, leave the car in the hotel car-park. Take the keys to the reception and take the hotel-airport shuttle.

Stockholm Arlanda by M Devor

1 August 2003

All under one roof, though it is a long walk from Terminal 5 to 2. English is well spoken and all signs in English. SkyCity is both passenger and visitor friendly, with large windows and views of the planes. Good restaurants and the hotel seems nice as well, though I prefer the hotel near the airport. The terminals are old and in need of refurbishment, but they work. Lounges are good with one common lounge having lot's of food, mini-buffet. Schengen wrecked connections and the layout, but I assume in this case, most flights are Schengen, so not as big of a deal as with some airports. I would have preferred Scandinavia stay out of Schengen in the first place, maintaining an internal link within Scandinavia only. SAS Radisson hotel near airport is good. Airport staff are friendly, everything is efficient, and Swedish efficiency and hospitality abound.

Stockholm Arlanda by Michael Schnaufer

28 July 2003

In my opinion ARN isn't really exciting, but I like the Sky City area which is accessible from Terminal 5. I really like this Nordic interior design. The Arlanda Express to Stockholm Central station is state-of-the-art, but really expensive (180SEK ~ EUR19,50 one way). The train ride only lasts 20 minutes, and it is cheaper than a taxi cab (when travelling alone). But there is a bus service to Stockholm C too costing approx. 80SEK. Terminal 5 is old and ugly, but I recommend to visit SkyCity as mentioned before.

Stockholm Arlanda by Adam Potrykus

26 June 2003

Arlanda International is a great airport. You get there in no time with the ultra fast Arlanda Express Train that runs from a cave like tunnel from under the tarmac. Check in can be a bit of a wait in rush hour traffic, but that's the general rule for all airports. The new terminal is great but the old (terminal 5) is not bad either. Its not as great as the Copenhagen one, but look at the Absolut Vodka bar! You've never had a more stylish pre flight drink then at this airport. The lounges are in terminal 5 are situated one level up. SAS is known for its minimalist yet comfortable lounges. The choice of drinks is small but everything else is great. Customs in Sweden seems to be non existent. I have never been stopped in customs and there have never been a visible security. When larriving on flight from Bangkok a few days ago I felt like I was landing at a regional airport. The baggage was delivered fast and was in a cab 25 min after touchdown.  If you need to bye last minute presents, visit a chemist or have a good coffee (Robert Coffee) then go to Skycity. The space is relaxing and on a walking distance to the passport control. The complex host a hotel, restaurants in two levels and a glass wall facing the tarmac. Terminal 2 is a bit boring. Its very efficient. but not enough of shops and food outlets. Same goes with the domestic terminal. As mentioned in other comments in this forum-the new terminal is like taken from a feauture in the "Wallpaper" magazine. Its simply nice. Don't bother taking an over-prized cab to down town. If you do, there are SET fares for trips to and from the aiport.

Stockholm Arlanda by Luigi Vallero

20 December 2002

Thanks to your observations Mr. Shamen. I do agree with the fact that SK is not yet providing a full array of long-haul destinations from ARN - so far -, anyway the services from the Swedish capital by Scandinavian have grown considerably in the past few years, including BKK. Nevertheless SK still continue to consider CPH as their primary long-haul hub for Scandinavia. As far as the terminals are concerned, you're right when saying that some of them would need to be upgraded, but if the final facelift will be in line with the newly opened extension, ARN will be finally a very attractive airport overall.

Stockholm Arlanda by D Shamen

16 December 2002

I do not agree with you, Mr Vallero. If they redecorated all terminals, except from the new one, and made the gate areas more passenger friendly then I would agree with you. Nowadays most flights from Stockholm to destinations outside Europe operate with connections at Copenhagen which is a shame. Why isn't SAS turning Stockholm to a meeting point for flights going far east?

Stockholm Arlanda by Luigi Vallero

16 September 2002

A nice airport, with good facilities and a very good airport hotel (Radisson SkyCity) at reasonable rates. Each terminal has quite a different style, having been built subsequently. The new extension used by SAS is very attractive, with its huge wooden floors and nice glass walls giving you the possibility of enjoying the tarmac and its activity. Shopping is not as attractive as in Copenhagen, but the airport offers a reasonable array of food outlets. Connection to downtown is extremely efficient using the Arlanda Express, that literally whisks you there in a mere 15/20 minutes, as compared to a taxi drive that can take as much as 40/50 minutes, depending on traffic.