Stockholm Arlanda Airport Passenger Reviews and Traveller Reports
STOCKHOLM ARLANDA AIRPORT customer review : 28 October 2014 by F Ruda (Sweden)|
Rating : 7/10
I live in Stockholm and I have used Arlanda a number of times through the years, always for international flights.
The airport is clean, not particularly crowded, and has both fast and slow connections to downtown Stockholm,
depending on your wallet size. There are of course a number of negative aspects: check-in service is often slow
and distances between terminals annoyingly long as well as bereft of walkways. Irritatingly, it is necessary to
navigate through the taxfree shops in order to get to the gates. Arlanda is clean and spacious except for some
arrival sections. The airport as a whole is expensive, but wi-fi is free. Arlanda is functional in a typical
Swedish way. However, transfer passengers suffer due to poor signage and a stretched layout.
STOCKHOLM ARLANDA AIRPORT customer review : 16 August 2014 by O Hendrik (Germany)|
Rating : 8/10
I've flown in and out of this airport on a flight from Europe on SAS so I used Terminal 5 both times. The arrival
was fast, there are enough signs to navigate through the airport, ATMs are located in arrival and departure areas
and restrooms are near the gates. After a 5 minute walk we reached the luggage belt and collected our bags just a
few minutes later. We took a taxi to our hotel which are stopping right in front of the terminal. On our way back
for the return flight we took one of the Shuttle busses which is much cheaper and also quite fast. The bag drop
for the return flight was very easy and it was possible to drop them in self service or at a counter. Even if
there were lots of flights at this time the following security check was fast. Only shortage in the check-in area:
there are not a lot of shops, but a restaurant with a nice view on the apron. The security area was modern and had
lots of shops of different kinds, free wifi was available and a lot of power outlets. On both, arrival and return
this airport made a very good impression to me.
STOCKHOLM ARLANDA AIRPORT customer review : 30 July 2014 by Merve Aytekin (Turkey)|
Rating : 1/10
The worst airport I have seen in Europe! Just today I was returning to Turkey from Arlanda Airport and waited 50
mins to leave my baggage and 45 mins for passport control - I had arrived at the airport 1 hour 45 mins before my
flight! There were only 3 counters open for baggage claim although they saw there was a huge queue. Same thing for
passport control! Only one desk was open for passport control. I reached my plane 10 mins later than the departure
time (same for many other people) - so our plane left 35 mins late! I hope they fix this kind of ignorance soon!
STOCKHOLM ARLANDA AIRPORT customer review : 5 June 2014 by B Tang (Hong Kong)|
Rating : 4/10
General facilities: The airport is quite large but very limited variety of shops and restaurants. Skycity looks
large but quite disappointingly, very limited choice of food. Wifi is extremely poor, save and except for wifi of
Mcdonald's at Skycity, which is good. Arlanda Express is fast and is easily reached from different terminals. Free
shuttle buses of Alfa and Beta were frequent and provided a really convenient mode of connection between terminals
and surrounding hostels and hotels. Washrooms after immigration check was exceptionally small, queues are often
seen even for males. Domestic departure: ARN-OSL - Everything smooth. No complaints at all. Domestic arrival: TOS-
ARN - Baggage was slow. International arrival: PEK-ARN - Baggage was slow. International departure: ARN-PEK - Self
check-in only. Machines responded really slowly, some were even out of order.
STOCKHOLM ARLANDA AIRPORT customer review : 13 December 2013 by P Fischer (Germany)|
Rating : 3/10
WiFi did not work during several attempts due to the stupid system used which requires an SMS which has to be sent
to the mobile phone with a code. Did not work with a German mobile number of German Telecom.
STOCKHOLM ARLANDA AIRPORT customer review : 9 December 2013 by Soren Rasmussen (Denmark)|
Rating : 6/10
I was changing flights (international to international), but was immediately appalled by the fact that there are
no signs indicating where transfer passengers had to go. As a result, I ended in the actual Arrivals hall. I then
wanted to ask someone at the "Service Center" for directions, but the main center was closed, and I had to go to
another service desk farther away. Here it was apparently open, except for that no one was there to help. I then
got hold of one of the trolley boys, who told me the way to go. I had to go back up the arrival hall, and turn
left. And, as he warned me: There are no signs. All this took 30 mins., but could have been avoided if only there
had been signs. "Taxfree" shop pretty standard. There was a nice cafe with the usual exorbitant prices. Clean
terminal. Polite staff (if you can find them).
STOCKHOLM ARLANDA AIRPORT customer review : 10 July 2013 by Etoile Brilliant (Sweden)|
Rating : 6/10
T5. As a father of 4 and a Stockholm resident Arlanda succeeds at most things (cleanliness, security, shopping,
play areas) but fails dismally at food and beverage pricing. On the plus side, for children there are two play
areas. Now where Arlanda fails is that it's almost impossible to get children's food either for eating or take-on-
board at a decent price. My benchmark for this has always been Boots in the UK where there have £3.99 meal deal
(air side) giving you a 500ml drink, a double/triple sandwich and a sweet snack. In Arlanda it would be impossible
to do this for less than £12 or SEK120. With 4 children and the no liquids rule at security, the cost of feeding my
children is about 10% of the cost of a budget flight for each of us. Things have been improved recently with the
addition of a local fast food joint "Max" in T5. Come on Arlanda. Sweden is supposed to be child friendly and with
Arlanda food pricing you receive a big "fail".
STOCKHOLM ARLANDA AIRPORT customer review : 13 March 2013 by Klaus Meier (Germany)|
Rating : 2/10
The airport is modern and clean, but it is an airport where passengers are milked like a cash cow. The gates
in Terminal 5 have no or much too few seats - everyone is standing. The only way to sit is to buy something
in a nearby cafe or restaurant and sit there. Also, passengers are routed through various shops when going to
the gate, which needlessly increases walking distances and is quite annoying anyway. The prices in cafes and
restaurants are rather ridiculous (7-8 Euros for a cappuccino, anyone?).
STOCKHOLM ARLANDA AIRPORT customer review : 4 February 2013 by Tim Mannion (Sweden)|
Rating : 9/10
Fantastic airport only brought down by the bad food served by the restaurants at the international arrivals
hall. The security team was by far the friendliest I have ever met in all my years of travelling! They even
manage to smile a bit as they politely move people through security.
STOCKHOLM ARLANDA AIRPORT customer review : 23 October 2012 by Anker Jensen (Denmark)|
Rating : 4/10
From international arrivals it is nearly impossible to find a domestic connecting flight, if you haven't been
there before. The signs are miserable and no help. To get from a international arrival to a domestic
connecting flight, you have to go through the exit, then follow the signs to terminal 2 to get to terminal 4!
There are no signs to the domestic terminal and no information desk in sight.
STOCKHOLM ARLANDA AIRPORT customer review : 5 September 2012 by Peter Bedson (Oman)|
Rating : 8/10
A really nice little airport with a good range of food etc. and good transport links to the city. However be
warned that the main railway station does not open until 5.00 am and if your flight is one of the early
morning ones you need to catch the 4.20 train. There is an unsignposted dedicated entrance to the Arlanda
Express to the right of the main station about 400m away down a side street but no one I found had heard of
it - I saw it from a taxi having given up all hope of the train.
STOCKHOLM ARLANDA AIRPORT customer review : 4 September 2012 by Anna Kleinzahler (UK)|
Rating : 8/10
Very nice modern airport, clear sign, friendly staff, on arrival luggage arrived reasonably quickly. Good
connections to the city. Only problem was on departure from Terminal 5 early in the morning, the queue to
pass through security stretched a long way. There are 2 queues at either end of the building. A member of
staff advised me to try the queue that was at furthest away from where I had dropped my bags. Even here it
took 20 minutes to be scanned and hand luggage to be x-rayed. Staff called out for passengers for flights
that were leaving soon. I suspect in the other queue it would have taken at least 30 mins to get through.
Most of the shops sell luxury goods and a few lower end ones would be a good addition.
STOCKHOLM ARLANDA AIRPORT customer review : 24 March 2012 by Jens Jensen (Denmark)|
Rating : 3/10
Arrived and departed. Arrival in T5 was quite fast, quickly out by the taxis. Departure on the other hand was
a nightmare. I had to walk from T2 to T5 for my departure. The walking distance was huge, and no rolling
bands anywhere. I had to walk all the way to the end of T5 for security check - and then all the way back to
T4 to my gate. Prices in the shops was very high. Can't recommend Arlanda at all - unless you absolutely
have to go there.
Stockholm Arlanda Airport customer review : 3 October 2011 by J de Plessis (Australia)
Customer Rating : 5/5
Efficient and elegant set-up. Security check into International reassuringly thorough. High quality shopping and food
inside. One criticism - had to wait a very long time when my Air China flight arrived at the same time as a BA one
and all passengers converged on the under-staffed, small-capacity immigration control area.
Stockholm Arlanda Airport customer review : 31 August 2011 by Steve Hedden (USA)
Customer Rating : 4/5
A bit overboard on the duty free shops and forced traffic through them, though not as intense as Copenhagen.
The train into town is pricey but easy and fast. On return I was able to check-in for my flight at a kiosk at
downtown train station. Very convenient. Security was quick. Gate seating was limited.
Stockholm Arlanda Airport customer review : 11 August 2011 by Claes Elowsson (Norway)
Customer Rating : 4/5
Overall a clean well run airport with all facilities you expect. Staff with high language skills and helpful. Clear signs
and good information boards. Lots of shopping and several eateries.
Stockholm Arlanda Airport customer review : 31 August 2009 by S Chan
Customer Rating : 3/5
A bit crowded here and there in Terminal 5. Check-in desks are lacking and most Star Alliance
carriers are handled by SAS at a few desks. Arlanda Express quite expensive. Wi-fi is not
free, unlike many world airports. Despite this, good airport and efficient (arrivals
immigration is a bit too small though).
STOCKHOLM ARLANDA AIRPORT review : 31
July 2009 : by M Hyland
Customer Rating : 4/5
Really nice airport. Flew from T5 and everything went well. They have a few shops and a
couple of bars and even have a smoking room! Airport very well connected to the city by
train, bus or taxi.
STOCKHOLM ARLANDA AIRPORT review : 9
April 2009 : by James Burke
Customer Rating : 4/5
Whilst not the newest airport on the block, Arlanda is actually a really nice airport to spend
some time in. Arlanda Express is the best way from downtown to the airport. T2 and T4 are
compact making for a quick walk from security to gate and vice versa. T5 is more spread out,
but the international Star Alliance departures wing is tastefully decorated and relaxing (the
donuts at Robert's Coffee are the best!!!). Whislt the shopping at SkyCity isn't great, it
provides a terrific place to watch planes take off, which passes time well. Check-in queues
are long at T5 and T2, but T4 is a breeze.
STOCKHOLM ARLANDA AIRPORT review : 6
November 2008 : by Joe Bailey
Customer Rating : 4/5
Arlanda is well connected by the Arlanda Express (but this stops at 11:30pm why???). The airport
check in is tiresome and takes a long time, security is fine and well run. Airside has reasonable
facilities, but really pricey. If you are able to remain in your own terminal everything is cool,
but if for any reason you have to transfer to another it is a lengthy business with stupidly long
STOCKHOLM ARLANDA AIRPORT review : 7 October 2008 : by S O'Brien
Customer Rating : 5/5
Check in is quick and painless, as is security. The airport in general is quiet, efficient and well
laid out. Shopping is average, but I don't go to an airport to shop. It still has a small smoking
area! Also, the Arlanda Express is fantastic - clean, timely and efficient.
STOCKHOLM ARLANDA AIRPORT review : 20
August 2008 : by Yevheniy Kahanovych
Customer Rating : 4/5
I liked this airport very much. I used it 4 time during last month for arrivals and departures,
domestic and international. Passport control is not fas t in T2 as only two desks were open. Food
choice is good in all terminals (I used T2, T3, T4 and T5). Toilets clean, staff is very courteous
and competent. Perfect connections to the city by bus and train. What I disliked there was somewhat
claustrophobic design of older terminals. Otherwise it is a very well run airport, not bright and
polished, but 100% functional.
STOCKHOLM ARLANDA AIRPORT review : 30 July 2008 : by S Bryan
Customer Rating : 5/5
One of the most civilised airports I've passed through - efficient, clean and quiet. Check in is
fast and painless, security, likewise. Arlanda express is fantastic also - punctual, clean and
Stockholm Arlanda by Sasun Vartanyan
26 March 2008 Customer Rating :
The city is fantastic, people are great, country one of the best, but I find this airport
claustrophobic. It runs efficiently, is clean, the transport system is one of the best in the world,
but the terminals are so dark, encompassing, without the airiness and spaciousness of Helsinki, or
Oslo. But it is the gateway to Sweden and Stockholm, and both are worth visiting numerous times.
Stockholm Arlanda by W Steffens
11 September 2007 Customer Rating :
Arrival was smooth and very efficient. Money exchange, ticket purchase for bus/train, signposting all
was very good. The return didn't match. No signposting of airlines for the different terminals, so you
get off the bus on chance. Check-in was not smooth, as the baggage conveyor did not work initially.
There was an extremely long queue for security, with about 200 people in line. After they opened a
third X-ray machine things improved. In the departure gates area of terminal 2 there are far too few
seats, the duty free does not offer any form of alcoholic beverage (beer to spirits) for EU-travelers.
Staff at boarding was not exactly friendly The general impression of terminal 2 is it being old and
worn. Then again, that maybe is what you get for flying a low-cost airline.
Stockholm Arlanda by Simon Smith
25 July 2007 Customer Rating :
I agree this airport is very clean and efficient. Despite the new
security rules there was almost no queue at security control, baggage
arrived quickly on arrival, no queue at passport control, and plenty of
seats whilst waiting. My only complaint is that options for food/drink
are rather limited and expensive.
Stockholm Arlanda by A Diwakar
5 October 2006 Customer Rating : n/a
Very efficient and clean airport. The walk up to the baggage claim has a
number of shops selling a variety of items. Baggage claim was quite
fast. Adequate number of trolleys. Money Exchange counter was adequately
staffed. Sweden, though part of EU, still uses Swedish Kroner. Took the
Airport Bus to Stockholm. The airport is well signposted and there was
no confusion in approaching the counter to buy the bus ticket and take
the bus. On the return journey to CDG, flew out from Terminal 5 again.
Number of Checkin counters for SAS and the Star Alliance Flights, though
all flights have the same line. The Tax refund counter in the airport
for purchases made in Sweden and being carried out was fast. Duty free
shops are very limited and prices are not exactly cheap. Security Check
was also fast and clean. The staff are courteous and English is widely
spoken. Arlanda is spacious, clean and quite an efficient airport.
Stockholm Arlanda by B Mattson
2 September 2005
A lot of airport space but few shops and long walks. Why on earth did they build an
airport large enough to host both Copenhagen and Stockholm airports but with only very
few shops in it. And often when arriving I cannot shop at all! I am taken immediately
to the baggage claim area. Usually when arriving I have to go in two or three
stairways up and then down again. There is an elevator but only for going down. The
stairs are also very narrow. However in the departure area after the security control
there is a LOT of space but very few people. The so called F area is almost deserted.
People with only a little tendency towards agoraphobia should avoid the airport.
What they really know is service. Excellent service and very knowledgeable. It is a
pure pleasure to go through security. Compared to many airports they are very fast and
professionally friendly. Correct, but also friendly. In some of the restaurants there
are some youngsters pretending to be working, but they seem to be there more to speak
to each other and act cool than to serve coffee and snacks. This applies most of
all to the café immediately after security in the new terminal where Scandinavian and
Lufthansa check in counters are located.
Stockholm Arlanda by John Unikowski
16 February 2005
The Arlanda Express should be a model for any airport to city transport system. It runs with an
efficiency the planners of privatised railways in the U.K. can only dream about! I had to catch an
early morning flight from Arlanda to Helsinki (Vantaa). I certainly would not have risked doing that
journey to any of London's airports due to the ramshackle almost 3rd world 'public' transport
Stockholm Arlanda by P Banker
27 August 2004
Arlanda Airport terminal 5 is under reconstruction and some areas are not used when checking in. The
new area in terminal 5 for Star Alliance flights like SAS and Lufthansa - expect long lines for
economy checkin. If you can , do use the automated check-in machines to avoid a long wait. if you
fly from the other terminals like terminal 2 with BA and Finnair departures dont expect too many
shops. The new stylish F pier is for non-EU flights and the UK , there is a bit of a walk to get
there . Most taxis have fixed prices from the airport but not going to the airport. Prices ranges
345 SEK to 395SEK and taxis are marked with a sticker with price. Personally I have never
encountered any problems in the taxi line.My preference is to take the efficient but expensive
Arlanda Express for around 180 SEK. They have special prices going 2 people during the summer season
and if you are under 25 years.
Stockholm Arlanda by Lonnie Sjoquist
28 July 2004
The taxi service is a catastrophe, unregistered taxies are charging more than double fees and the
supervisors in charge are refusing the presence of the registered taxis in the pick-up areas.
Stockholm Arlanda by M Malehani
31 May 2004
Arlanda airport is located about 40 km north of Stockholm. It took me about 40-50 minutes to get from
the airport to the city with taxi and only 20 minutes with the airport train to get to the
my way back home. The airport itself is pretty nice and pretty large. It seems to be almost too large
as most gates stood empty. The new parts of the airport which I believe is called the F Area is just
fabulous surrounded by glass and wooden floors. The airport is passenger friendly and clean and there
are a good variety of shops too.
Stockholm Arlanda by Patrik Milani
25 January 2004
The New Arlanda that is now ready with an additional terminal, or extended to terminal five with its
new extra shops and check in counters, Pir F is very stylish, plus all the new roads outside the
airport have made this airport very accessible. Signs are posted in a good way and everybody speaks
good English. Service is good from the workers and check in and security procedures are efficient
and well working. Taxi and car rental service are ok. Arlanda Express though is very good.
Arlanda is clearly one of my favorite airports. Also the hotels and sky city are a big plus.
Hopefully SAS will soon understand and realize the real market is from Arlanda and the main hub
should definitely be from there and not from Copenhagen.
Stockholm Arlanda by Luke Mellor
1 January 2004
I can't agree more with the earlier comments about getting connections with the Middle/Far East. I
have to connect via London which can be frustrating as you fly over Sweden on the flight to Far
East. The only option is a 3x weekly Thai flight or connecting via Helsinki (SAS take note you are
losing business to Finnair/BA because passengers can't be bothered flying via CPN or Frankfurt.
Stockholm Arlanda by M Gowin
2 November 2003
Directions signs are
not very good at all. And to anyone needing to travel on the local Skyways airlines, good luck. I
was fortunate in that I once fly into Arlanda on Skyways. The gate for Skyways was in the most
desolate and inaccessible part of the airport. On my way back from my trip, if I hadn't had known
more or less where to find the Skyways gate, I'd be in trouble. And of course, as in other parts of
Arlanda, a lack of signs showing the direction made it all the more worse.
A note to anyone who drives in a rental to Arlanda. The rental car parks are near the first car-park
exit (near the hotel). Problem is, the rental car-parks don't open until about 7h00. If you have an
early flight, leave the car in the hotel car-park. Take the keys to the reception and take the
Stockholm Arlanda by M Devor
1 August 2003
All under one roof, though it is a long walk from Terminal 5 to 2. English is well spoken and all signs in English.
SkyCity is both passenger and visitor friendly, with large windows and views of the
restaurants and the hotel seems nice as well, though I prefer the hotel near the airport. The
terminals are old and in need of refurbishment, but they work. Lounges are good with one common
lounge having lot's of food, mini-buffet. Schengen wrecked connections and the layout, but I assume
in this case, most flights are Schengen, so not as big of a deal as with some airports. I would have
preferred Scandinavia stay out of Schengen in the first place, maintaining an internal link within
Scandinavia only. SAS Radisson hotel near airport is good. Airport staff are friendly, everything is efficient, and Swedish efficiency and hospitality abound.
Stockholm Arlanda by Michael Schnaufer
28 July 2003
In my opinion ARN isn't really exciting, but I like the Sky City area which is accessible from
Terminal 5. I really like this Nordic interior design. The Arlanda Express to Stockholm Central
station is state-of-the-art, but really expensive (180SEK ~ EUR19,50 one way). The train ride only
lasts 20 minutes, and it is cheaper than a taxi cab (when travelling alone). But there is a bus
service to Stockholm C too costing approx. 80SEK.
Terminal 5 is old and ugly, but I recommend to visit SkyCity as mentioned before.
Stockholm Arlanda by Adam Potrykus
26 June 2003
Arlanda International is a great airport.
You get there in no time with the ultra fast Arlanda Express Train that runs from a cave like tunnel
from under the tarmac.
Check in can be a bit of a wait in rush hour traffic, but that's the general rule for
all airports. The new terminal is great but the old (terminal 5) is not bad either. Its not as great as
the Copenhagen one, but look at the Absolut Vodka bar! You've never had a more stylish pre flight
drink then at this airport.
The lounges are in terminal 5 are situated one level up. SAS is known for its
minimalist yet comfortable lounges. The choice of drinks is small but everything else is great.
Customs in Sweden seems to be non existent. I have never been stopped in customs and there have
never been a visible security. When larriving on flight from Bangkok a few days ago
I felt like I was landing at a regional airport. The baggage was delivered fast and
was in a cab 25 min after
touchdown. If you need to bye last minute presents, visit a chemist or have a good
coffee (Robert Coffee) then go
to Skycity. The space is relaxing and on a walking distance to the passport control. The complex
host a hotel, restaurants in two levels and a glass wall facing the tarmac.
Terminal 2 is a bit boring. Its very efficient. but not enough of shops and food outlets. Same goes
with the domestic terminal. As mentioned in other comments in this forum-the new terminal is like
taken from a feauture in the "Wallpaper" magazine. Its simply nice. Don't bother taking an over-prized cab to down town. If you do, there are SET fares for trips to and
from the aiport.
Stockholm Arlanda by Luigi Vallero
20 December 2002
Thanks to your observations Mr. Shamen. I do agree with the fact that SK is not yet providing a full
array of long-haul destinations from ARN - so far -, anyway the services from the Swedish capital by
Scandinavian have grown considerably in the past few years, including BKK. Nevertheless SK still
continue to consider CPH as their primary long-haul hub for Scandinavia. As far as the terminals are
concerned, you're right when saying that some of them would need to be upgraded, but if the final
facelift will be in line with the newly opened extension, ARN will be finally a very attractive
Stockholm Arlanda by D Shamen
16 December 2002
I do not agree with you, Mr Vallero.
If they redecorated all terminals, except from the new one, and made the gate areas more passenger
friendly then I would agree with you. Nowadays most flights from Stockholm to destinations outside
Europe operate with connections at Copenhagen which is a shame. Why isn't SAS turning Stockholm
to a meeting point for flights going far east?
Stockholm Arlanda by Luigi Vallero
16 September 2002
A nice airport, with good facilities and a very good airport hotel (Radisson SkyCity) at reasonable
rates. Each terminal has quite a different style, having been built subsequently. The new extension
used by SAS is very attractive, with its huge wooden floors and nice glass walls giving you the
possibility of enjoying the tarmac and its activity. Shopping is not as attractive as in Copenhagen,
but the airport offers a reasonable array of food outlets. Connection to downtown is extremely
efficient using the Arlanda Express, that literally whisks you there in a mere 15/20 minutes, as
compared to a taxi drive that can take as much as 40/50 minutes, depending on traffic.
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