VivaAerobús

✅ Trip Verified | Stay away unless you have an emergency . The worst loading procedure ever with the stewardess in the way for us loading our luggage in overhead bins. The stewardesses are just in the way during loading thinking they are helping you to stow your luggage! And if they load from the front and the back, what an issue with people going both ways in the middle! It appears 'on time' is not in their vocabulary! If you don't speak Spanish they people at the desks pretty much ignore you. We paid for exit rows and priority loading only to have it change within 30 minutes of loading. Will ask for a refund. The same thing happened on the first leg of the trip. Paid for supposedly priority and more leg room seats only to not get them. They made us check our carry on luggage when there was plenty of cabin room! The one thing they do right is they only let you load in your correct zone. Cannot recommend this airline to anyone! What a joke!

Not Verified | Both my wife and I were flying from Cancun Mexico with a final destination of Puerto Escondido. When the Viva Aerobús flight arrive Mexico City, my wife and I had over two hours to go to our next flight next-door Voláris. Viva Aerobús did not unload anyone’s luggage from the plane for over one hour because of their laziness we missed our flight and my wife and I both had to pay AeroMexico $1295 to fly to our final destination or spend the night sleeping in the floor of the airport. We complained directly to Viva Aerobus and no one cared. I just phoned their customer service and no one cared to even listen at all. This airline is completely worthless. It’s simply doesn’t care about their passengers or any of the service it delivers. Stay far away from this airline. It will give you nothing but headaches and problems. Their staff is lazy their customer service is worthless.

Not Verified | The worst experience ever. I do not recommend this airline. They over sell tickets. I arrived to the airport 2 hours before my departure and it took me 1 hour to get through TSA and to my gate. My flight would leave in an hour and Viva Aureobus said I had missed my flight. My daughter was in the same flight and she said the plane was full so that means they either sold my seat or accommodated someone else in my place. Employees were rude not reimbursing me or giving me any kind of credit. Never will I ever use this Airline ever again.

Not Verified | This is my second time flying with Viva Aerobus and both times I have been pleasantly surprised with my experience. It's a budget airline so it's typically cheaper than Aeromexico (Aeromexico = worst airline in the world), but the value to me has been so worth the experience. The gate staff was super efficient boarding everyone in and he seemed to go above and beyond to ensure a timely and organized boarding process. Most other Mexican airlines from my experience have been way more chaotic. The flight experience was great. I really have no complaints about this airline - everything was great!

✅ Trip Verified | Viva like other airlines have a 24 hour cancel deadline however with Viva, you have to cancel via phone. It takes 3 hours to get someone on the phone. Sometimes waiting takes very long and the line disconnects and you have start all over. I couldn't get someone on the phone and after 3.5 hours I went to sleep and tried again when I woke up. I was able to reach someone after 2 hours on the phone waiting however the 24 hours expired and they did not give me a refund. They do not give you a normal boarding pass, it is a little paper that looks like a receipt therefore it is hard to leave them verifiable bad reviews because their so called boarding pass does not resemble one. This airline is very unprofessional and they take your money and waste your time. I picked them because their fare was $50 less than everyone else. Big mistake, I will never choose this airline. Buyer beware.

✅ Trip Verified | The most irresponsible airline I’ve ever seen. The staff are rude. I had two tickets for me and my husband. They clearly sold tickets to more people than they could. Either for our first flight from Cancun to Mexico city and our return flight, we faced the same problem. They are so irresponsible and disrespectful.

✅ Trip Verified | I was very sceptical about flying Viva due to the low rating online. However I was pleasantly surprised the plane was very comfortable, The crew was nice and friendly, The flights were on time and I had Zero Issues. I would definitely fly Viva again.

✅ Trip Verified | Stay away from this airline. Due to flight delay, I missed the connection flight and was put on a flight on the next day in the morning although there were flights on the same night. The airline sent a sms stating the delay was due to a technical problem. At the airport counter the personnel said it was instructed to say the delay was due to weather which was a lie because other flights in the same direction and at the same time took place on time. They refused any reimbursement for the hotel that was paid for at the destination, no accommodation for the night, no food, not even water on the plane. The personnel when confronting immediately lost the ability to speak English.

✅ Trip Verified | Don't fly with them. I have flown with then twice this month and both times on my flight home, my flight was cancelled. The first time they were late and missed their time slot. The second time they overbooked the flight. The last straw was when they wouldn't let me order a beer with the dinner credit they gave me at the hotel they put us in. A free meal and drink was the only silver lining that I was looking forward to out of this entire situation and they tore that away. Don't fly with them.

✅ Trip Verified | Flying back to Houston through Monterey from Mexico City. When you arrive non stop to CDMX, immigration does not stamp your passport. They give you a paper receipt. When I go to fly back, I arrive at the airport and get in line at Viva’s counter. Their website does not allow you to get a boarding pass you must get in line. Then, they had me wait in line for 30 minutes only to tell me, because my connection is through Monterrey, I must go to another terminal to Vivas domestic counter. Wait in line again, only for them to say, I need to be in a different line. Finally 1.5 hours later I get my pass. The plane is cramped (I get it, it’s a budget airline) when you arrive at MTY, they have jetways, but they don’t use them. So you deboard on the tarmac. It was 97 degrees. Then they take you on a chaotic run through a tight busy terminal to a bus. You board and drive around the airport to a different terminal. Another long run through a worse chaotic terminal. At this point they say, “Houston?” Yes about 7 of us step aside. We wait for 10 minutes they aren’t explaining what or where is next. Finally, follow us. We walk the entire terminal to the farthest gate. I’m leaving out that at every one of these stops, they check all our documents. Multiple times. Now at the gate, they look at passports and declare we have to go to immigration because CDMX doesn’t stamp our passports. Walk the terminal again, checking documents multiple times, onto a bus, walk through another terminal, with multiple stops and checks. Immigration stamps the passport and we are told to walk to either gate 1 or 2. Which one? 1 or 2, it doesn’t matter. Walk back through the entire airport basically back to where we originally were, only to barely make the flight. I had 2 hours in between flights and that’s what it took. It was super chaotic, hot and crowded. Make certain you never fly through Mexico with a connecting flight. It’s absolutely not worth it. And I’ve flown to CDMX many times.