Rex Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 91 reviews
8/10
No Skytrax Rating
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10/10

"recommend using this airline"

(Australia)

Trip Verified | We were upgraded to Business Class which was a lovely surprise. The staff were exceptional, food and drinks were top class and served with smiles and lots of laughter. As my sister and I needed wheelchairs the staff made sure we were treated like royalty. We will never forget the kindness that was shown to us. I highly recommend using this airline for your next flight and discover service beyond anything you have experienced before.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteMelbourne to Orange via Sydney
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"delighted with my first flight"

(Australia)

Trip Verified | My first time flying with Rex I was absolutely delighted with my first flight on Rex Airlines! It sure won’t be the last. The efficient and courteous customer service was greatly appreciated. Also being given a complimentary upgrade to business class on the Melbourne to Sydney leg was a treat.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMelbourne to Port Macquarie via Sydney
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"genuine interest in their passengers"

(Australia)

Trip Verified | As we fly interstate on a regular basis and have only recently encountered Rex Airlines, this service has taken a means of getting from one destination to another level. We have had the pleasure of flying both Business and Economy so can give feed back on the fabulous and unique service across the aircraft. The Cabin Crew are attentive, enthusiastic, warm and friendly and display a genuine interest in their passengers. Business Class was above and beyond. The service was exceptional, all beverages were generously replenished. The food was delicious and might I say the best we have consumed on any airline. . Economy Class we felt very welcomed. The complimentary drinks and snacks consisted of quality produce. We are extremely pleased that Rex has extended their routes allowing us the pleasure of supporting them. Rex has definitely set the bar high here in Australia and we look forward to seeing the smiling friendly faces of crew and ground staff on our frequent trips. Offering a fare price point for domestic travel may enable us to enjoy a luxury upgrade on a more regular basis.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteGold Coast to Melbourne
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Fantastic experience - very refreshing and smooth"

(Australia)

Trip Verified | Fantastic experience - very refreshing and smooth, website was easy to use, check-in at Sydney was a delight (kiosk worked perfectly) ground staff were relaxed and friendly. Business class seats were comfy with nice Meze plate for a snack - and delicious caramel for desert. Boutique style, crew were again relaxed and having fun with passengers, inexperience but soo friendly - lots of offers for wine refill had to decline in the end! Very well meaning. Free wifi and streaming. Only critique was Meal was presented okay, but would fly Rex over Qantas or Virgin any day simply due to friendly and relaxed atmosphere and staff. Great value for money and a joy to fly!
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSydney to Gold Coast
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"What a fabulous airline"

(Australia)

Trip Verified | What a fabulous airline, the plane was spotless and fresh and the crew were amazing! The service was second to none. Will definitely make them my first choice next time we fly.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSydney to Brisbane
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"a nice touch to be upgraded"

(Australia)

Trip Verified | I recently flew from Melbourne to Sydney and was impressed by the overall quality of Rex airlines. In particular, the cabin staff were extremely solicitous of our comfort and the food was delicious. I value good old-fashioned traditional service and Rex airlines appear to do so as well! It was also a nice touch to be upgraded to business class. Keep up the good work.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMelbourne to Sydney
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

31st January 2022 : Rex Airlines response

Dear L Kasson, Thank you for taking the time to write your review on Skytrax. We are so glad that you enjoyed your travel with Rex. It is our pleasure to have you upgraded and we are happy to hear that our service, including the food on-board was able to help you relax on your travel. We strive for excellence in every stage of the customers’ journey and look forward to welcoming you back on-board in the near future. Thank you for your support! Warm regards, The Rex Team

10/10

"how impressed I was with Rex"

(Australia)

Trip Verified | Just a quick message to say how impressed I was with Rex for my return flight from Brisbane to Melbourne recently. The staff were extremely professional and courteous. Bag drop off was seamless, flights on time and generous leg room. On my return flight I was upgraded which only added to the good experience had. Phillomena and her staff were welcoming and attentive, we couldn’t have asked for more. We have definitely recommended Rex to friends and family and will be using again next time we fly. Thank your staff for making what could be a stressful situation to a pleasure!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMelbourne to Brisbane
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

18th January 2022 : Rex Airlines response

Dear T Meyer, Thank you for submitting your compliment here on Skytrax. We really appreciate your comments since one of the things we strive to do is to provide an extra level of service, including the personal attention stemming from our heritage of good old fashioned country service and friendliness. We are grateful that our customer service have exhibited positive feedback and that you have felt the passion of our service to our customers. If possible, we would like to extend your gratitude to the relevant flight attendants and airport customer offers by submitting your flight details on our website at https://www.rex.com.au/FeedBack/Default.aspx. Thank you again for your positive report and for supporting Rex; we look forward to welcoming you back on board in the future. Kind regards, The Rex Team

10/10

"thought they were fantastic"

(Australia)

Trip Verified | I flew with them in April 2021 and thought they were fantastic. They were very helpful when checking in, on the plane they were extremely kind. The plane was clean and the service was incredibly generous. We were given a cup of water and what they called a “sweet snack” which my girlfriend and I just thought was so adorable. We flew back on Jetstar, and were disgusted by the service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMelbourne to Gold Coast
Date FlownApril 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

5th January 2022 : Rex Airlines response

Thank you for your feedback on Skytrax. We are delighted to hear you had a wonderful journey with us. We are proud to hear that our check-in staff and flight crew were able to offer excellent services. At Rex, we are particularly proud of our team’s commitment to providing exceptional service at every step of our customer’s journey. Thank you for your support, we look forward to welcoming you on board in the future. Kind regards, The Rex Team

10/10

"The staff are exceptional"

(Australia)

Trip Verified | have used Regional Express since the borders opened for domestic travel and I have to say the best domestic airline in Australia. The staff are exceptional from the moment you start the check in process and the flight crew go above and beyond to help out. Being a 6 foot person I have long legs but on the Rex flights I am not in a cramped position. Great leg room and in flight food/drinks is exceptional. The crew are very customer obsessed in a good way and always making sure you are comfortable.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSydney to Melbourne
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"provided me with every assistance"

(Australia)

Trip Verified | My Wife and I accompanied by members of our family travelled to Merimbula on Friday morning the 3rd of December 2021 and returned to Sydney on Monday the 6th of December 2021. Every one of the employees with whom I came in contact provided me with every assistance which I needed, I can't thank your employees enough for what they did for me to make my Flights so enjoyable. My return flight was ZL6134, unfortunately I cannot find my forward boarding pass. I am forever grateful to the members of your staff!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSydney to Merimbula
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes