Lufthansa

✅ Trip Verified | I booked a flight through Lufthansa for my brother and sister to travel with me to Santorini. I tried to check in online, but it wasn't working, so I had to go to the airport counter. At the airport, I went to the Discover Airlines self-check-in machine, as my flight was operated by them, and it gave me an error. The staff at Discover Airlines directed me to the Lufthansa counter. The Lufthansa attendant attempted to check us in but also failed and sent me back to Discover Airlines. At the Discover Airlines counter, the assistant tried to generate my siblings' boarding passes but faced issues. After involving a supervisor and a 20-minute wait, another supervisor managed to resolve the problem. They then hurriedly told us to run as we were late, despite the delays being their fault. We suspect the system crash was due to purchasing my siblings' tickets with my credit card, which should have been an easy issue to resolve. After a lot of stress, we barely made it to the plane on time for takeoff. Now, I'm sitting on a super hot plane waiting for departure, and we've been told we have to wait another 20 minutes in the sun because around 50 bags are missing. I can't believe my poor siblings have to fly back to Frankfurt with this airline. I wish I could rate it a 0. If you have ANY other option, choose it. Avoid ruining your travel experience with this airline's incompetence.

✅ Trip Verified | The computers at the business class checkin desk was not working, so ended up waiting for more than 30 minutes, whilst the staff would go back and forth the automatic checkin kiosks. My seat was dirty and my chicken salad which did not have much vegetables and was awful. It took a long time for the bags to arrive. Will avoid Lufthansa at all costs.

✅ Trip Verified |   We flew Lufthansa for a second time, this time was long haul flight from BKK to BCN via MUC. The check-in and boarding was smooth. The aircraft was quite new and keep the noise in the cabin quite low. The seat was nice and comfort with very good leg room but recline not very much as we expected therefore we did not catch much sleep during night flight to Munich. The cabin crew was nice and professional. The food and drink was quite a little disappionted as the taste was not very good. No snack or fruit provided during flight. The flight was late about 30 minutes but we had no problem connecting flight.The flight from MUC to BCN was a medium haul flight flown by Airbus A321. Nothing was special. We were served with a bottle of water and small chocolate bar. The crew as quite friendlier than flight from BKK. Overall, it was OK but not up to our expectations.

Not Verified | Awful service. Cancelled my flight 2 times without an apology. Flight delayed by 2 days. After the second cancellation they just said that I would have wait until they tell me if a an alternative is found. So you can imagine the uncertainty and anxiety. On my return I wrote an email complaining but they arrogantly replied that because my return flight was from outside EU, I don't have any rights. My brother was travelling with the same airline and he wanted to change his departure date by one day and they charged him $500!!

Not Verified | Extremely disappointed about this airline. After I paid for upgrade seat for a bulk head so I’m not restrain by anyone in front of me, having an 8hr flight, they change the aircraft and they atomically switch my seat in the middle of the plane between everyone. I called the airline once I received the email and they were the worst customer service ever. They hang up on me, then they said they can do anything, then they said I have to pay extra and hang up on me and at the airport they said they can’t do anything because the flight is full. The worst. Why do you give me the option upgrading my seat if you can provide the service. Worst airline.

✅ Trip Verified | We experienced a nightmare with Lufthansa. We had a connection. The first flight was delayed, and they did not wait or direct us. The problem started from then on. They are too rude. They claimed it was very average daily problem. They have not assisted or helped. We had to stay at Frankfurt Airport overnight. They almost claimed we were responsible, not Lufthansa. They even treated my 6 years old very badly. I am not expecting corporate responsibility; they do not have minimum human empathy. Stay away from Lufthansa as much you can.

✅ Trip Verified | I flew with Lufthansa from Boston to Ankara. There is one stop in Munich. The second airline which flew from Munich to Ankara is Sun Express under Lufthansa. This flight lost the whole planes luggage. The plane had 3 hours overlay and arrived to Ankara without passengers luggage. I haven't faced anything like this before and I don't think I will choose Lufthansa again.

✅ Trip Verified | Lufthansa cancelled my flight the day of the departure. I sent an email for compensation which they replied i am entitled to a compensation fee of 1000$. That was 6 months ago and i sent multiple emails which they have been asking banking information to receive the compensation amount but they never did since they confirmed it. I called them multiple times too but they said to wait for a response by email. Still no refund.

✅ Trip Verified |   The flight left from Munich without any luggages. None were boarded, and we were told only when we were waiting at the carousel at Prague airport. I got my luggage 24 hours later and Lufthansa refused to reimburse the amount paid to check the luggage. In my opinion, reimbursing that amount would have been the least they could do for the problems this delay caused.

✅ Trip Verified | Excellent Crew. There should be more options / variety to the food. Don't know if it's only on this route (India) or it's on their every flight / route. If it's on every flight route, they must change their policy and have more options in the food. In terms of Food, Singapore Airlines is the best. Limited inflight entertainment. In the name of latest releases, showing old movies that they have added recently. No Anime. Wish management can take a notice of it.