LOT Polish Airlines

✅ Trip Verified | Very old business class with zero privacy. Food edible, but nothing special. Before takeoff my wife and son were showered with champagne, orange juice and water, so the clothes and seat were all wet. Got the half-hearted apology for this inconvenience and nothing else. Purser was defensive and said she had no authority to compensate for anything. I will make a complaint on website, but from previous experiences I know, it is useless procedure getting zero answers. Will try to avoid LOT in future.

Not Verified | I would like to express my gratitude to LOT Polish airlines. Thank you very much for your incredible service! It was my best easy going flight! The pilots are excellent at smooth climbs and descent. I really appreciate the service of the flight attendants! I had a transit flight from Toronto. My luggage safely arrived in both distances. Guys, you are the best!

✅ Trip Verified | This was an award ticket issued by Star Alliance. What a disaster LOT is, firstly changed flights 3 times outward journey, then ANA did not confirm ticket, so was changed again at arrival at Heathrow, and put on Lufthansa. LOT did nothing, the booking was in their website. Then the return flight cancelled on 22/12 for a flight on the 29/12 and offered 1/1/2024 flight. With visa issues, again ANA came to the rescue and changed flight back to Lufthansa. LOT should not be in Star Alliance, a total disgrace!

✅ Trip Verified | Flight from Hamburg to Warsaw was delayed, my luggage did not reach the connecting flight to Belgrade in time. It only arrived on the day of my departure (i.e. two days later) so that I had to collect it myself from the lost luggage counter right before checking in for the return flight. I had to purchase toiletries and clothing for business meetings I had (trousers, shirt, underwear etc.). The airline offered a refund of max. 100 € only. How would anybody be able to find a full set of clothing and toiletries for such a ridiculously small amount? Also, when I finally got my suitcase, I found the zipper was broken. The refund offered by the airline was as low as 30 €! On top of this annoying situation it was absolutely impossible to reach anybody at the airline personally or by phone to assist. Any e-mail from the airline cannot be responded to directly. You are always requested to go via the airline website where you finally get lost and give up (the "customer feedback form" is absolutely untraceable). Conclusion: Absolutely awful and unsatisfying customer service! No noticeable intention to help or assist. A very questionable company policy regarding refunding!

✅ Trip Verified | Another smooth flight on board LOT Polish Airlines—comfortable seats and reasonable legroom. Before take-off, the cabin crew handed out refreshing wipes. After take-off, there was complimentary in-flight service with water, tea, coffee, and sweet/salty snacks. Before the approach, we also received chocolate wafers and nuts, all free of charge, which is sadly not a standard among Star Alliance Airlines nowadays. This is a real advantage of LOT because you can feel a sense of hospitality on board. Alcoholic beverages were available through paid in-flight service at super-low prices. I am looking forward for my next journey with LOT Polish Airlines. See you soon!

Not Verified | Yesterday my wife with 2 small children were supposed to fly direct from Rome to Radom at 10am. The flight was cancelled, postponed till 7pm and redirect to Warsaw. She arrived in Radom at 2am. It is unheard of such a poor service and you should be ashamed. Not only we won't travel with you anymore but we will advise people to not do so!

Not Verified | Worst airlines ever! They are changing dates whenever they want. They are cancelling flight whenever they want. Unprofessional customer service.

✅ Trip Verified | Another enjoyable flight with LOT. I like using Warsaw Airport for several reasons, Warsaw is not one of Europe's superhubs and the flights I have traveled on have arrived and departed with minimal delay. The embraer aircraft are very comfortable and LOT's inflight snack is sufficient for the length of the flight and very tasty. Inflight service very pleasant and crew grooming impeccable. I was offered the option of an upgrade to Business Class but, honestly couldn't justify the extra expense as the seats are the same only difference would be a slight better meal. Anyway, I will certainly be flying LOT again!

✅ Trip Verified | Multiple things went wrong with my flight. Baggage size allowance is very small and I had to pay $68 extra to check 1 (my first) bag, and the staff did not weigh much larger heavier bags at all (other passengers). Boarding was delayed 45 minutes at the gate because of staff incompetence. They went around manually asking everyone in a large unorganized crowd if they had special needs. Then called row #s and did not enforce the rows so everyone boarded randomly. Because of the 45min delay the gate right next to my flight, on Air Lingus, also started boarding at the same exact time. So two crowds, one managed and one mismanaged (LOT), some going into the wrong line. Then we take off, 8 hour flight. They feed us asap. Then we get one cup of water and hour after and then almost five hours of no beverage service. The air-conditioning was non existent and cabin was 85+ degrees. I press the call service button, two other people do as well. Multiple flight attendants walk by and ignore the big blue assistance needed lights. Half hour later I go in the back and five 20 something attendants are standing around chatting. No water service for five hours? I ask them why didn't they respond to the assistance lights? "Some people push it by accident" they tell me - so what, you never check any assistance buttons because sometimes someone presses it accidentally? There were three of us waiting. The I say "multiple attendants passed by my row, some of them the same guy three times without checking.". Oh they tell me "then you should have stopped us." Then they start beverage service a few min after I get back to my seat. Then one of them ignores me during beverage service. Petty incompetence. Do not ever use this airline. Expensive asf too.

✅ Trip Verified | Brilliant Premium Economy flight. It was a return flight from Tokyo so decided to upgrade to premium economy and I have to say the quality of the service exceeded my expectations. During check in I was able to avail of the business and premium check in desk as well as fast track security, same happened during boarding. After entering aircraft I was welcomed with a drink. The seats were very comfortable I have to say, had a very good sleep compared to the standard economy class. Very nice amenity kit provided as well as blanket and pillow. Food I have to say was unreal. At first glance the food looked different from normal food but it tasted very nice as I never imagined eating such combinations and was pleasantly surprised. There was a very pleasant cabin crew lady assigned just for the PE class, very nice and helpful lady, good variety of drinks available on request. One of my best flight experiences so far, despite very long fight, the pleasantness of this service made it feel very short and comfortable. Highly recommend the Premium Economy class on this route and will use it again on my next trips between Japan and Poland.