Etihad Airways

✅ Trip Verified | Some of the worst customer service I've ever experienced. Cancelled my flight without warning two weeks before departure, only offering alternate flights that would take 3x as long with 3x the stopovers en route, or a refund. No offer of class upgrade to make the lengthy/inconvenient journey more comfortable. No consideration of the fact that even with a refund, flights with other airlines are quite a bit more expensive so close to the departure date. Contacting their customer service department involved being on hold for ages, and then being told I would need to accept an alternate flight and then apply for compensation separately without any kind of reassurance anything would be done. Super frustrating. And you can't leave feedback with them on their website unless you've already taken your flight, so here I am. Would not recommend unless your travel plans are very flexible.

✅ Trip Verified | This was a nightmare. The flight departed one hour late due due to the delivery of the baggages and departed even though not all of them were carried. Arriving at Narita Airport, I had no clue and waited for my baggage and claimed it after a while to the counter. The staff gave me a generic paper explaining the collant couldn’t deliver my luggage and I had to fill a form but I had no info about when, where and how would I get it back. I got it delivered 48 hours later so I had to cover the daily expenses in between. The entire situation was very stressful and spoiled my whole trip. The company was very opaque about the whole process of getting reimbursed and once I went back, I got into a loop of generic email informing they’d cover the equivalent of barely 43€ for the inconvenience. No more information, just the same email sent over and over as a response. I cannot trust them on handling the baggage issue and the customer service anymore.

Not Verified | Have flown Etihad now 14 years / exceptional then the decline, gold member for 11 years and found the service in the air above par. Stayed with them through the recent bad times even though service had dropped . But now they have in their wisdom decided to overhaul their frequent flyer guest program - well to suffice another major slap in the face to their frequent loyal flyers. No upgrades, no seat availability, 4 times the miles to use, not to mention the wonderful 241 miles voucher is now only available in Jan to April - but you pay almost close to the same full fare with their taxes and most pay part cash - a blatant marketing lie . Etihad your customers in UAE are walking away and your CEO is not listening . Good riddance.

✅ Trip Verified | I was a day late with my Abu Dhabi flight to Tokyo due to an accident and travelled the next day. To my utter amazement Etihad cancelled my return flights and to cut to the chase they had to put me up in an airport hotel as my original flight was now sold out. What sort of an airline cancels a return business class flight without even letting me know. I only found out by accident when I went into manage my booking! The flights themselves were very ordinary at best, nice enough cabin crew but food poor. Never again with these people.

✅ Trip Verified | This airline is almost like a low cost airline. Business class it has a normal service, almost like economy class. Terrible staff in all the four flights I made with them. Check in ok, but in the business class terminal in Abu Dhabi, service was normal, no smiles or good night. Nothing. If I request anything to eat, the answer was: ´am sorry, we don´t have this or that". The crew weren´t nice at all. It seems they were doing a favor to attend your requests. In one of the flights, in a 777, the plane was very old and it was always very hot in the cabin. Meals were average, with no good taste. Overall, I was regret choosing this airline.

Not Verified | It's my first time journey with this Airline with lots of expectations. But the first journey itself ended with poor dream. Frequent change of Boarding gates after issuance of the boarding pass. This happened to me during my outward and onward journeys. This might be funny for the airline but the common passengers especially elders and women struggled a lot due to the last minute change of boarding gates. No announcement or communication about the change of flight timings. Poor communication by ground staff at Abu Dhabi airport. When enquired about the time change the airline staff gave a vague response stating check through the digital display board. No announcement by the airline even after many of the Passengers coming and complaining about the change in gate and time issues. Poor service by the airline staff. Blankets not provided by the airline. When enquired by one of the passenger, staff responded in unmannerly way stating that it will be hot after takeoff. Further staff responded that all the available blankets were already issued. Eventhough extra blankets are available in the cabin storage area.

✅ Trip Verified | This is the worst flight of my life. I got a 24hr delay on both flights of round trip. Return trip from Milan to Bangkok was 22:15, 14 Apr but have email from airline that flight delay to be 01:45 and change again to be 03:30. Ground staff at MPX gave dinner coupon but some shops were already closed, we just got sandwich and water. We cannot transfer flight to BKK (10:25 EY404) as arriving time was delayed. Then when we arrived at AUH, ground staff gave lunch coupon, only at food court then back to wait for visa to be going out to hotel as our transfer flight had been changed to tomorrow. I feel so bad about the service from ground staff, there are no apologies, no one says sorry for this happening, staff do not try to help, do not give any helpful answers. They are just saying the same robotic sentences. Some passengers asked ground staff how long they have to wait for visas but ground staff answers with “you got visa application via airline or embassy?" this is not nice. The ground staff had no service-mind, no empathy. We are waiting over 7 hours at transfer area as same as the flight on 05Apr EY409 and EY85 (transfer to Rome) we had same awful situation with this bad service airline.

✅ Trip Verified | Terrible Airline! Bad problem solving! Bad service mind of staff. I had my flight canceled just a couple of hours before departure time and the way your airline tried to solve the problem was very slow and terrible. We had to wait 24 hours for the next flight. Staff had no service mind to help customers and the way they talked to customers was like we did not pay any money. I know that the airline don’t care, staff dared us to complain via the website. If anyone wants to use this airline think really hard.

✅ Trip Verified | Awful trip, awful airline, awful service. 5 hours delay communicated in 3 different emails few hours before departure. No assistance at Milan Mxp. They gave complementary drinks for the wrong bar/cafe, the one they gave was already closed. Food awful. I had to wait 1h 15m for my coach connection to Dubai, no communication, no time table, no customer service at all. Awful. Never again with Etihad.

Not Verified | I always have veg meal in flight. Osaka to Abu Dhabi was mixed sautéed green vegs with mushroom Chinese style with no rice or noodle. The salads were big chunks, butter was margarine in packets written in Japanese. The bread rolls were chewy. Abu Dhabi to London- chickpea and cauliflower, 2 tablespoon amount with small triangle shaped chapati. What on earth was that? Even the air hostess was embarassed. The other thing is why are we served food first and not drinks first? I have never seen this before. And you have to wait around 30 mins to get drinks served after the dinner. The coffee is rubbish, watery. Entertainment videos are all same in all the flights. Not many Korean dramas or music, a very bad selections. The cabin crew, some cares and some just don't communicate well. So my conclusion is I will never fly with Etihad again.