Discover Airlines

✅ Trip Verified | I booked a flight through Lufthansa for my brother and sister to travel with me to Santorini. I tried to check in online, but it wasn't working, so I had to go to the airport counter. At the airport, I went to the Discover Airlines self-check-in machine, as my flight was operated by them, and it gave me an error. The staff at Discover Airlines directed me to the Lufthansa counter. The Lufthansa attendant attempted to check us in but also failed and sent me back to Discover Airlines. At the Discover Airlines counter, the assistant tried to generate my siblings' boarding passes but faced issues. After involving a supervisor and a 20-minute wait, another supervisor managed to resolve the problem. They then hurriedly told us to run as we were late, despite the delays being their fault. We suspect the system crash was due to purchasing my siblings' tickets with my credit card, which should have been an easy issue to resolve. After a lot of stress, we barely made it to the plane on time for takeoff. Now, I'm sitting on a super hot plane waiting for departure, and we've been told we have to wait another 20 minutes in the sun because around 50 bags are missing. I can't believe my poor siblings have to fly back to Frankfurt with this airline. I wish I could rate it a 0. If you have ANY other option, choose it. Avoid ruining your travel experience with this airline's incompetence.

✅ Trip Verified | On 5/3/24 my husband and I took a direct flight with Discover airlines (a subsidiary of Lufthansa) from Las Vegas to Frankfurt Germany. We arrived only to find out that the entire cargo of luggage for all the passengers was left off the plane, none of the passengers received their luggage. Who does this?? Then we have to literally provide coordinates to the airline missing luggage department because we had Airtags in our luggage so they could locate our luggage in the Las Vegas terminal where discover airlines left it. Discover airlines took a full week before we got our luggage. We submitted a claim and it’s been over a month with several calls to follow up and no response, this is unacceptable customer service.

Not Verified | I flew from Split to Frankfurt via business class. The business class in just like economy, there is no difference, exactly the same type of economy seat! On the flight back, I missed the boarding as the gates got changed around and by the time I found the gate it was closed. Then they lost my bag, which was bad enough. I still don't have it back, and the customer service that you have to deal with in trying to find it, of begin compensation is like nothing you will have ever experienced before! Wrong numbers, emails that no-one answers, forms to fill out that no one replies to. They thought they found my bag and sent me some other poor persons bag to Split airport! A friend of mine's Aunt travelled with her friend on Discover a few Months ago and both of their bag's were lost too. They still haven't found them or received any compensation. Please heed this message, and spend a bit more on a ticket with a reputable Airline.

Not Verified |   I was traveling with my spouse and two teenagers. We paid for extra legroom. We found out when we checked in at the airport that we lost our extra legroom seats (my spouse next to me and our kids behind us.). They stuck us in a row of 4 with no extra legroom. Their reason: the plane had changed. The lady at the desk couldn’t give us a refund nor would she give us an earlier boarding so we could make sure to have overhead bin space that we were originally planning on having. My spouse called the number on the card the lady gave us to ask for a refund because there is no customer service available at the Orlando airport. When he asked why he was not notified of the change, he was told he should have noticed the change when he checked us in… which we did at the airport. So, neat. They said we “should” have our refund in 7-10 days. We will never fly this airline again.

✅ Trip Verified | My daughter and I were supposed to fly to Istanbul. But I was not allowed to do this, because Discover Airlines said that I did not have a visa to visit this country with my Kazakh passport. Since our stay was supposed to be 45 days. They said that I could only stay in Turkey for 30 days without a visa with my Kazakh passport and discover airlines didn't let me board my flight When we called the hotline, they told us that these rules are dictated by the Turkish Embassy. Today we called the Turkish embassy and they told us that the visa-free period for citizens of Kazakhstan to stay in Turkey is 90 days. We waited on the Lufthansa hotline to reschedule our tickets for 2 hours.

Not Verified | Having just completed our trip to Egypt where we flew Premium Economy on the leg between Calgary and Frankfurt we wanted to share a number of observations. Our flights were originally booked through Air Canada. Several months after the bookings we were informed Air Canada had turned the route over to Lufthansa, who then pushed the flights onto Discover Airlines. We were very disappointed with the quality of the flight experience given we had paid top dollar for Premium Economy seats on Air Canada flights. On both the Calgary Frankfurt flight and Frankfurt Calgary flight the size of the seat and the leg room was less than available on other carriers’ premium economy seat offerings. The Premium Economy section was nothing more than a flimsy screen that separated this section from the Economy section of the aircraft. There was no meaningful separation between Premium Economy and Economy on the flight. Discover staff in Calgary organized the boarding of our flight in an efficient manner, However, the gate experience in Frankfurt was abysmal. A call was put out asking families with small children and family members who needed special support to board to come forward to board. Once this group was onboard there was not attempt to organize the balance of the boarding by groups. Without leadership from the gate staff, the balance of passengers simply pushed forward to where boarding passes were checked. Once on board the crew did their best to provide a reasonable level of service. We were very surprised when we informed if someone wanted a drink that included liquor, one had to buy the liquor. The quality of the meals did not meet the standard provided by other carriers either. The meals were quite spicy, the second meal on the return flight to Calgary was not appropriate given it was early morning for the passengers. The movie offerings were dated. There were a few new movies but for the most part the selection included movies that had been produced years ago. It is very questionable what the value of Premium Economy is on a Discover Airline flight.

✅ Trip Verified | On both flight they missed to deliver our baby trolley at the airplane/gate even if its tagged. Dull personnel on board. We asked if its possible to eat later on the flight and they said yes, but then it was a problem to deliver food. Ticket were bought as Lufthansa so was a big disappointment to have this third class airline handling us. Will not use their services again.

Not Verified | Our flight was cancelled and we were rebooked for the next day. No problem there. Our claim for compensation was accepted. Now 2 months later and 4 excuses later about transfer issues no money has been received and their customer service is just horrible. Do not fly with them!

Not Verified | Service is so bad، Poor service, flight attendants very bad, services not professional at all plus no respect and not smiling. Food and service its just ok.

Not Verified | Worst flight service ever! Do not pay more for seats with extra legroom. Without notice they hang baby beds over your seat and the mothers seat. You basically travel with another persons baby in your lap! This gives more room for your toes but not your legs. And then the staff argues with you when you try to change to empty seats instead of apologising and finding new seats for you. staff is incredibly loud during the night flight. Never had other flight staff laugh and talk loud like that when lights are turned off. when my husband got sick on the plane and used the sick bag, and he couldn’t bring it to the bathroom as people were in the aisle already to get off the plane, they told him to put the back with his sick into the pocket in the seat. Needless to say we complaint to the airline. Hardly even got a sorry and of course refused to give us a recompense for the seats. We will avoid this airline from now on and can only advice everyone to spend a 100€ or £ more to fly with an airline with better customer service. The flight really soured our first day!