Breeze Airways

Not Verified | I have flown with Breeze twice both flying out of PVD Airport RI. I am seeing so many negatives on this airline which I’m surprised. I loved everything about my experience but mostly how nice the flight staff were. On 4 flights everyone was friendly and accommodating. This may seem minor but I avoid flying United, Spirit and US air at all cost because of past experiences for me and other passengers. Not to mention delays, cancellations and loss luggage. Also people mentioned in reviews you have to pay for drinks and snacks so do many other airlines. The days of freebies are gone. Seats were very comfortable I didn’t feel cramped at all. Most planes I have flown in the past my knees were almost touching the seat in front of me. Very uncomfortable if you’re in the middle seat. But I loved flying Breeze and until I don’t Breeze is definitely my go to airline.

✅ Trip Verified | If you don't want to waste your money and time, don't travel with this company, they have terrible customer service, they only assist you by text and none of their employees know what to do. They left me stranded in Alabama until the other day because they oversold the flight and then they made a change of plane to a smaller one and they were left with about 6 people. The only thing they tell you is that they can't do anything. You text customer service and they can't do anything either. It cost me almost 600 dollars to be stranded in Alabama. We rented a hotel. car AND the company. It says it will return them in 30 days. To make matters worse, I received a msg today that I have to fill out the claim again because it doesn't appear, but how can it be? They need to give better training to their employees who don't even know the links they have to send you to make claims. Si no quieres perder tu dinero y tiempo no viajes con esta compañía tienen un terrible servicio al cliente solo te atienden por texto y ninguno de sus empleados sabe que hacer me dejaron varada en Alabama hasta el otro día por que sobre vendieron el vuelo y después hicieron un cambio de avión a uno más pequeño y se quedaron sobre 6 personas Lo único que te dicen es que ellos no pueden hacer nada que textees con servicio al cliente y ellos tampoco pueden hacer nada Me salió casi 600 dólares el quedarme varada en Alabama alquilamos hotel carro Y la compañía. Dice que los devuelve en 30 días Para colmo recibo un msg hoy que tengo que volver a llenar el reclamo por que no les aparece pero como es pocible Nesecitan darle un mejor training a sus empleados que no saben ni los links que te tienen que enviar para hacer los reclamos

✅ Trip Verified | As i booked in January, i was so happy to snag a deal with Breeze Airways. But never had I expected that come April 27, 2024, we will be delayed for 10 hours at Jacksonville International Airport. We took the effort to come on time for the check-in process at 6 AM. But they made us wait a lot at the airport and there was no proper customer agent that is present in the boarding area to attend to those stranded passengers. Yes, they made us wait for 10 hours. As for the flight, it was great and uneventful. Flight attendants are friendly and attentive to the needs. The 5 hour flight to Las Vegas was not made boring due the availability of WIFI. The only downside is the 10-hour delayed flight.

✅ Trip Verified | Recent flight from Madison Wis to Orlando Fl May 15th. The Day started off not great, got notification of my delayed flight at 8:31a.m. for a 9:40 departure (I was already at the airport) Problem was that the airplane I was supposed to be on hadn't actually left Orlando yet. With only two Breeze flights a week out of Madison my options looked bad. The gate agent did not have a lot of information about when we would be able to go other than the plane had not left Orlando due to weather. Considering the unknowns of weather Breeze was very communicative, gate agents let us know when the plane left and as it arrived got everybody in the terminal ready to board quickly and be on our way. They boarded us quickly unfortunately we were delayed again before everybody could get on and seated. The pilot was outstanding, he was the one on the plane that explained why we need to get back off and in the terminal he spent a good 20 minutes talking to people and letting us know that he was going to do everything he could to get us out as soon as possible. Our new expected departure of 6:00 p.m. kept moving earlier and Breeze Air constantly sent email updates to keep us informed. They also provided $20 emailed vouchers for food and beverages. The flight got a clear to go and the captain, gate agents and flight crew hustled everybody on board to make sure we didn't miss our slot. The gate agent even delivered food from the terminal that a passenger decided not to wait for. What could have been a bad experience was saved by an awesome pilot and attentive and helpful crew. Flight itself was comfortable (had Ascent class) with roomy seats and lots of leg room and charging ports. Complimentary drinks, snacks and wifi. Snack choices were limited but ok for a short flight.

Not Verified | Terrible airline! On my way to Florida the flight got delayed from 3 to 7 and then to come home it was delayed again 7 to 12, and now it’s 1am, and I’m sitting on the aircraft and we haven’t left yet. They have done nothing to compensate for my lost time and money this is a terrible airline and I never want to be on it again. They are unhelpful and don’t care about other people’s schedules. I booked the times I needed for flights specifically and then had to scramble to figure out my schedule when both flights were delayed.

Not Verified | In the past 6 months we have flown Breeze three times: November 2023; December 2023; May 2024. Each time there were problems. NOV 2023, a Thanksgiving trip. The scheduled flight was canceled on the day of departure, so the holiday with the family was missed. Rescheduled 3 days later. Very unhappy. DEC 2023, CHRISTMAS EVE! Flight was canceled; the choice was, fly several days later or fly to a different city. Ended up in Hartford, not Providence. Had to arrange for a ride to Providence at Midnight on Christamas Eve. Very unhappy. MAY 2024, flight canceled 9 hours before departure. Missing important bank meeting AND funeral of a close friend. Rescheduled for following day. Very unhappy. Ground staff and cabin staff were OK - embarrassed, but did what they could. Reliability of scheduling? Minus numbers. Don't plan on accuracy in date & time [or city!!]

✅ Trip Verified |   Was told I could have 5 checked bags free on the Breeze website and by a live agent online since I am traveling on military orders. Got to the counter to check my bags in and they said I could only check 2. A Relative traveling with me also was promised 2 checked bags since they purchased Breeze Ascent seats and was told he could only have one. There was no explanation provided for this. Also the flight did not have Wi-Fi, which was another thing we were told they would have. Aside from that everything else was good.

✅ Trip Verified |   Breeze Airways is such a stress free company to purchase tickets from. My first ticket, I got $150 airline credit back from them! The seats are comfy (more…)

Not Verified | This was my first experience with Breeze Airways. I had to book a flight at the last minute and they actually had the best fare. I returned on another carrier (a major carrier) because their return flight was not on the day I needed to return. I must say I was very impressed. The crew was professional, the plane was nice and clean. The boarding process was timely and we left and arrived on time. While I had heard of others who have flown Breeze having a poor experience - that was not my situation. I would absolutely travel them again.

✅ Trip Verified | I never got to fly this airline as the flight was delayed multiple times for "maintenance". I picked Breeze because they offer direct flights from Las Vegas to Fort Myers, FL. I ordered the tickets a few weeks ahead for $228. There were numerous bad reviews about Breeze Airways that I read before signing up but most were from around Christmas time or Thanksgiving when it is cold and there are lots of delays with all airlines so I figured going in late April I wouldn't be as likely to have issues. Many people complained about likely weather related delays and luggage issues. As a result, I did not upgrades, no carry-ons or luggage, no seat upgrades, nothing and am figuring no WIFI, nothing how could I be disappointed. My flight was supposed to leave 12:30PM and by 5:30AM when I woke up I received an email from 4:30AM showing there is a delay for maintenance reasons pushing flight to 1:10PM, then by 5:50AM received another email 2:40PM, 7AM email said 9PM (now it is an overnight flight). Then by 8:48AM it changed to 8AM the next morning. Is this how airlines do their delays? It seems totally unprofessional doing it like this. If it is really a maintenance related reason for the delay I would think by now with newer planes they should be able to do it quickly. Also the airline is said to be started by the guy that did JetBlue so I would think they know how to do that. It turns out JetBlue has horrible ratings too so maybe the founder is just really bad at this. Even if they are short staffed then why does this airline keep expanding? Obviously at this point I had complete lack of confidence with Breeze being able to fly me under reasonable conditions. At this point I basically see Breeze like one of those farm trucks in Mexico with day laborers in it and I'm holding up my finger hitchhiking waiting for a ride. That is basically my level of confidence with Breeze. With so many delays in such a short period of time, I figured there is no way I can trust Breeze because they could mess that flight up, more delays plus I have a return flight with them which they could screw that up then I'm stuck in Fort Myers in a smaller airport with few cheap flights out of there. I went to "My Trips" in Breeze to get the refund but it appears that it doesn't want to do the 100% refund there so I contacted Breeze support of SMS and texted back and forth told them I wanted a full refund and they did the full refund and said will take 7-10 days. I then re-booked about 10 days from now to Spirit Airlines which has a better reliability rating and more routes. I really wanted to try Breeze as they seem to have nicer and newer planes and wanted to avoid the traffic from the Orlando airport but I think that was a mistake especially if your destination is far from the airport (80 miles) could drive for hours to Fort Myers and be stuck there. Breeze has very few flights going out of Fort Meyers to Las Vegas so they are infrequent and if they are down for maintenance could be there for days or have to find a pricier airline. So, I think Orlando is a better option because there are way more flights there if you get an unreliable carrier like Breeze or they screw up a flight have options available.