Austrian Airlines

✅ Trip Verified | I was initially booked on a MAN-MUN-BKK flight with Lufthansa, but due to a delay I was rebooked to Vienna then on to Bangkok. It was the first time I had flown with Austrian before and I have to say I was disappointed. The plane was incredibly hot, I was only wearing shorts a t shirt and flip flops. The cabin crew throughout the whole flight only focused on Premium Economy upwards. Rather cold with economy, you were made to feel and inconvenience. The seat felt quite tight in comparison to other airlines for long haul. The food was terrible. Sometimes it’s the small things that count, the headphone they give you are the ear buds which hurt your ears. I’m glad I have flown with them, but unless the price is incredible I won’t fly with them again.

✅ Trip Verified | I recently had an incredibly disappointing experience with Austrian Airlines that has left me frustrated and dissatisfied. Despite arriving at the airport on time with all my valid documents, I was denied boarding by Austrian border control during check-in. The Austrian Airlines employee at the flight stand submitted a request to the border control, which was refused. I received no prior communication from the airline indicating there might be a problem with my transit (visa not required, as it was the same airport and I had no intentions to exit airport during transit). They declined a refund. I expected a much higher level of service and accountability from Austrian Airlines.

✅ Trip Verified |   We flew Austrine Airlines for the second time. The flight from BCN to VIenna was quite disappionted. Although the check-in and boarding was smooth and the flight was on time. The crew on board were OK but they provided only a cup of water and small chocolate bar. The problem was that we have to connect OS flight from Vienna to Bangkok with less than 1 hour. The plane did not arrive at normal gate but Bus gate which took some time to disembark and we had to walk a long way from arrival hall to departure gate via security check and immigration. Our group almost miss the flight due to time and there wes no assistance from OS ground staff. However, the flight from Vienna to Bangkok was quite good. The crew onboard was nice and friendly. The seat was much more comfort and we can get some sleep during night flight back to Bangkok. The food and drink was OK though had only 2 choices. Overall, it was mixed bag of service from Austrian Airlines.

✅ Trip Verified |   There was difficulties at take off from Venice, not the airlines fault. My girlfriend and I knew we only had about 30 minutes in transit to our connect flight to Copenhagen. Austrian Airlines send a car to the plane at the runway, to pick us up and drove us to our connect flight. Our luggage was already there. We flew economy.

✅ Trip Verified | Two flights within a week where the cabin crew service was outstanding. Genuine warm welcome, attentive service with a smile. Our glasses were topped up more than three times, on top of tea / coffee. The food was served on porcelain unlike the casual aluminium ‘take away’ ravioli meals of my local airlines. The lunch/ dinner was substantial, flash, cooked with gusto and very tasty. Certainly not an airline meal.The cabin crew faced the passengers when making public announcements. The plane was clean and the cabin was quiet. The cabin crew and the ground team made this trip such a wonderful, relaxing experience. Austrian airlines you set the standard for European short flights! A big thank you to the crew ( Gehart amongst many others).

✅ Trip Verified | I just flew connecting through Vienna to New York. Despite my ticket specifically saying I was entitled to a carry on and a personal item, paying an exorbitant amount for extra legroom seats, being a Star Alliance Gold, and clearly being 6 months pregnant, my carry on was tagged to be taken away. It did not matter that I explained I have medicine and several things I need for the long flight, I got surrounded by 3 female staff members at the gate, who started literally harassing me, telling me that I don’t need my bag and tagging it, against my will. And on top of that I was rudely responded “if you want to keep your carry on, fly business class next time”. And what’s worse, half of the overhead compartments were empty when boarding was completed.

✅ Trip Verified | This is our fourth long haul flight from Bangkok to Europe and back on Austrian Airlines in the last two years. Our family of four booked well in advance for each trip and got a very competitive price on Premium Economy seats (11A,C & 12 A,C). Four seats on the side of the plane in a 2x4x2 configuration - way less cramped then the four middle seats. FYI - Austrian does charge a fee for advance seat selection, but it is well worth it to obtain the side section seats. I have flown over one million miles on a US long haul carrier, and by far Austrian is far more efficient. They have one of the best airline mobile apps I have used, making communication, check-in, baggage tracking very efficient. Every step of the flights were great; check-in at the airport, boarding, flight experience, extensive IFE choices, good food, seat and cabin comfort and baggage service. On the third leg of our trip, we had a four day stop-over in Vienna. One of our bags was badly damaged. I took it to the Austrian baggage service desk in the baggage claim area. They offered me three options; a new bag comparable to my damaged bag, repair service in Vienna (3-4 days) or repair service in my home city and they would reimburse me for the repair costs. I chose option #1 - a new bag which was the same size and a very good quality name brand. Unbelievable great service - the whole process took less than 10 minutes. This is customer service at its best.

✅ Trip Verified | The review covers the flight from BKK to VIE with Austrian. I was lucky to get a single seat during boarding which was comfortable and spacious. Food was very good and tasty, well presented by the chef on board which I find is an amazing concept. The old 777s are extremely loud, cramped and uncomfortable and as a matter of fact completely outdated. Toilets were in a catastrophic state in the morning and I noticed they were also used by guests seated in the main cabin - I wonder why nobody of the staff cared and looked after things? During the entire flight the head purser acted super important without making any contribution. Only an hour and a half after departure, the second drink was served on request. The travelling experience in BC on an 11-hour flight was far from being on par with other airlines, especially when you are used to travel with Asian and middle east carriers. Hardware and food is one thing, crew service another things and this is exactly where Austrian failed.

✅ Trip Verified | Customer service is not helpful. Had to change a flight due to visa issues. This is possible online, but cumbersome. Only one date at a time can be selected, and the final price displayed. If it's not a good price the whole process has to be started again. Sometimes the dates that are suggested are one day after the one selected. Dates far in the future gave me an error with the suggestion to call customer service for support. First, contacted the online chat. Every response took 10 minutes. Finally, I was given a price for the dates I wanted to change to. I checked the flight price on Google Flights (took about half a minute), but in the meantime, the chat was closed due to 'inactivity', without asking if I was still there. Then called the hotline. I was on hold for half an hour when they hung up. Called the other hotline in Europe and was told that they don't have access to US bookings. Called in the US again and now got through. The connection was so bad I could barely hear the agent and vice versa. Finally asked about the rebooking dates and the agent looked them up. But she got an error. When I asked why these dates couldn't be booked, her answer was she didn't know. Apart from that I noticed when I rebook online, that I am charged the luggage again. I asked the agent why that was and she explained it is charged again unless I fly the exact same route. The system only allows to rebook the same route, so I don't know why that would be charged. Of course, there was nothing the agent could do about that. Austrian probably gets you to where you want, but any customer support is mostly a waste of time.

✅ Trip Verified | Never again. Since online check-in was not possible, they left me in Hamburg and postponed it until the next day. With a ticket price of approx. 600 euros, that can't be true. I bought the ticket and they resold it and told me that the plane is full. I've been behind on compensation since July. Nobody answers the email and tries to push it away. Shame on you!. Nie wieder. Da online check in nicht möglich war, haben sie mich in Hamburg stehen lassen und auf den nächsten Tag verschoben. Bei einem Preis für das Ticket von ca . 600 Eur kann das wohl nicht wahr sein. Ich habe mir das Ticket gekauft und sie verkaufen es erneut und sgaen mir, dass dass Flugzeug voll ist. Seit Juli bin ich der Kompensation hinterher. Niemand antwortet auf die Mail und versuchen es von sich zu schieben. Schämt euch!