Super Air Jet

✅ Trip Verified | Flight was supposed to start at 3:15 p.m. but we didn't leave until 5:40 p.m. Had an important flight back to Istanbul at 9pm in Jakarta because we almost missed it. Because of the delay I had to spend extra money of 25 euros. Attention tourists should know that this airline is very bad and almost every flight is delayed! Flug sollte um 15:15 starten jedoch sind wir erst um 17:40 losgeflogen. Hatten in Jakarta einen wichtigen Rückflug um 21 Uhr nach Istanbul, denn wir fast verpasst haben. Wegen der Verspätung musste ich extra Geld ausgeben in Höhe von 25 Euro. Aufgepasst Touristen sollten wissen, dass diese Fluggesellschaft sehr schlecht ist und fast jeder Flug sich verspätet!

✅ Trip Verified | Flight was supposed to be at 20:30 and finally we are boarding at 00:30. When checked in flight immediately changed to 21:30. So at the end they said we are late "only" 3 hours. When people asked (me included), what will be done and what would be the compensation, the answer from the attendant was (you should be happy, you got the compensation, that was the box of JFC (java fried chicken) that has been given to you. the box contained a small portion of rice and a chicken wing. This is the worst airline i have been flying with, please go to learn how to do business and take care customers.

✅ Trip Verified | Don't listen to all the bad reviews, my flight was on time, the aircraft was in good conditions, departure and lending also very pleasant. Enough space for legs and luggages.

✅ Trip Verified | Worst experience with worst Indonesian airline. 2h 45 minutes delayed at arrival. No explanation. "We are sorry". I missed my flight to Paris due to late arrival at checkin counter. Thank you so much Super Air Jet. My advice, don't ever fly with them.

✅ Trip Verified | Upon arrival in Jakarta, my backpack arrived late at baggage claim. All the other passengers already left. My backpack was not in it’s cover as I put it. Also the airplan bag with lock was lying under my backpack. The zipper had been opened in the wrong way. My backpack had been opened.

Not Verified | Upon collecting my bag at the Arrivals Area, I noticed that a thick protective plastic film had been added to my bag. Having never flown with Super Air Jet before, I thought this was a courtesy item which had been added to protect my bag. When I arrived at my hotel and removed the film to find that my bag and some of its contents had been completely ravaged and burnt at some point whilst in their care. I immediately emailed the airline, who declined to take accountability and argued that ‘it could’ve happened in the taxi’. How? I was then told to go back to Lombok Airport and complain to the Airport staff, so I did. I was directed to the Super Air Jet office, where their staff essentially dismissed my claim and lied to my face. It’s a gross failure of the airline that no internal reports have been raised for the extensive damage caused to my bag. The airport was insistent that was entitled to receive a Property Irregularity Report form which I would need to claim on my insurance. They refused to hand it over and placed security either side of me to try and intimidate me. The manager even left the room to let less senior members of staff deal with me and the airport staff. I’ve tried contacting them so many times and poured hours in trying to get this sorted but they’re not even replying anymore. I advise anyone considering flying with Super Air Jet to reconsider, and to look at the damage in the photos attached.

✅ Trip Verified | Delayed flight for 3 hours without clear information from the start, waited on the airplane for an hour. I don't recommend using this airline for any urgent flights.

✅ Trip Verified | The flight was delayed two hours, because they cancelled several flights and joined the passengers in on flight. I had to pick another flight in Jakarta to return to my country, and I was going to lose because of the delay of their flight. When I asked the company for explanations, they told me that they assume no responsibility, and the cost of any inconvenience is just mine. So, if you dont want to expend hours and hours at the airport or loose you flight, don't choose this company, no matter the price of the flight. In the end it doesn't worth it and the can ruin you your travel. I’ll never travel with this company again.

✅ Trip Verified | I was very scared of the very bad reviews for the airline and of flying with a low cost airline in Asia. No plane malfunctions, plane seemed in good state, captain good, and delay of only 30 minutes. Also, very nice staff, helpful to handle fragile baggage and helpful on the aircraft.

✅ Trip Verified | This airline has multiple flight times per day and then they cancel half of them and put all day passengers in one plane. You are lucky if you will fly same day. They change boarding gate often, the screen information is not accurate so you always need to be on super standby. Also they told the flight was cancelled because Padang airport was closed, but we checked arrival flights on multiple flight radar pages and Garuda, City Link and Air Asia was landing fine. They not provide hotel, so we ended up losing our Mentawai boat following morning, hotel in Padang and Sipura. This cost us over 1000$ and they will not cover anything. You have much better chances of your flight happening with any of the other airlines. This is not this one flight of Super Air Jet that made me write review but already got fed up.