Frontier Airlines

Not Verified | Rating 1 because 0 isn't an option. Can confirm, customer service does NOT serve the customer. All they care about is the company's bottom line. Flights delayed (DEN-MCO) and canceled (MCO-DEN) and passengers left to bear the brunt the consequences. Nevermind if you're flying with young children. And they go so far out of their way to get around having to talk to anyone on the phone. Never again making the mistake of using this cheap unscrupulous airline. We'll pay a little more to anyone else just to avoid the unpleasantness.

✅ Trip Verified | My husband and I had front row seats on our flight back from Mexico, and before we took off, a little girl (4 years old) 2 rows behind us threw up (in a bag). The Mom got up, proceeded to the Flight Attendant at the front and told her about their daughter getting sick and could she toss the bag. The Mom said she does this before flying due to nerves. Events that happened next. Flight Attendant asked parents several questions (kind, concerned and very professional). -Pilot came out to talk to the parents (very kind and professionalism). Pilot then came back out with a Doctor on the phone and the Doctor asked parents questions. All of this to insure the safety of their daughter and to make sure this was a one off and there would not be escalated issues while in the air and for our safety as well. Questions included where were they from, where have they been. We were delayed maybe 15/20 minutes. You do not always get the full story of when things happen on flights and wanted to share. Bravo to Frontier Airlines for handling this situation so well.

✅ Trip Verified | My two main complaints is they advertise a price but in the end that's not the price you pay and the second complaint is their customer service is quite terrible. When you pay for a bag it says it costs around $80 for a checked bag one way. In the end, you end up paying over $200 in extra fees and that's just for one way. They charge you for talking to an agent too. On our return flight, my daughter and I were literally two minutes late beyond the checked bag cut-off time. At first, the representative said he could get us on the flight but our bags would need to go on another flight. We were okay with that but then a woman behind him gave us a hard no and told us we couldn't get on the flight and we would have to pay for another flight. At that point, I was so sick of Frontier that I booked tickets home on Southwest which is what I should have done originally. Frontier managed to ruin our family vacation and separate my family because adult kids did not have checked bags and were able to get on the flight. My family will never again fly Frontier. It's not worth it. In the end, we spent way more than what we would have spent if we had just flown Southwest and we would have had much better service.

✅ Trip Verified | Never fly with this airline again. They do not put you together although, you get tickets in same transaction. They charge you extra for that. I have a personal item bag that I take to all my flights with me and here they charged me 99 bucks for it as a carry-on, while it’s not a carry-on. They treat you so rude and bad. The carry on places above our head are not organized and you don’t see any room to place your stuff, however there is room available. I would never fly with this airline again. You get it to be cheaper and it ends up much higher than good airlines.

✅ Trip Verified | My flight was delayed because of maintenance. There was a thunderstorm coming into Dallas. We had to hold our altitude for an extra hour. We finally landed 1 1/2 hours late. I have now been sitting on the runway waiting for a gate. I have been sitting here for literally 1:45 minutes. All the other airlines are going to a gate. Seriously, why are we still sitting here. This was such a terrible management call from frontier. Why make us sit for 2 hours with the engine exhaust blowing in the air conditioner. I will never fly Frontier again!

✅ Trip Verified | This airline is known for cheap tickets and horrible customer service and no one to talk to if anything goes wrong. Case in point , I arrived on time , only to be held on the tarmac for over 35minutes due to the fact it was no gate for us to depart off the plane. I get ready to go home only for there to be no gate number on my ticket TSA had issues and got to gate at 6:11pm when the gate said it was closing at 6:15pm I was on time but door was closed. Explained it to a frontier rep. Who clearly was more interested in her cell phone than trying to alert the other person who shut the door it’s still customers trying to board! I was so disappointed which lead me to seek some type of help from someone who has a frontier shirt , not one individual was helpful kept telling me to go on the website, say you want to speak to live rep and do it three times, someone will connect you. After purchasing my ticket from Southwest $153.00 later I got through chat of frontier only to be told you should have gotten to airport early to retrieve your boarding pass. I explained I got it one day early through website but there was no gate number! Can I be partially reimbursed or what about the rude customer rep who shut the door aware it’s people still standing there. I will never fly Frontier again and warn people to not fly or patron this airline. Do not attempt to fly and get respect from a place who does not and will not be held accountable.

Not Verified | I recently purchased 3 round trip tickets through a 3rd party site. Only after I made the purchase was I made aware of the ridiculous fees they charge. The tickets were inexpensive but the fees are outrageous and they charge a fee for everything. You are allowed 1 personal bag but it is severely limited in size (14x18x8 inches) about the size of a childs backpack, a laptop bag or purse. Anything larger you have to pay a fee for each flight. My flights for 3 people add up to 12 flights which after adding one carry on per person totalled out to about $100 less than the actual tickets. All of a sudden it is twice the cost. Additionally they charge the "low" fee of $61 per checked bag per trip (round trip means paying $122 total per checked bag). We have 2 checked bags = $244 more! Keep in mind these are their discounted fees because we are pre paying and not at the counter. If you wait to pay at the counter, it will cost over $90 per bag per trip! All this and we still have to pay to select any seat. If we choose not to pay for the privilege of picking a seat we already bought they will randomly assign you a seat. Guess travelling together when flying Frontier is out of the question unless you are willing to take out a 2nd mortgage to pay all of these fees. Really sad how far customer service and satisfaction has fallen. I will recommend any other airline. Do not fall for their misrepresented lowest fares like I did.

✅ Trip Verified | Horrible and unprofessional customer service from check in, to gate to flight attendants. They all need to be re trained on etiquette, kindness and professionalism. It would be nice if the gate agents knew how to comb their hair and speak clearly. This airlines is a joke and is for anyone who needs a job that has no sense of decency! Shame on the management! Worst experience for me ever.

✅ Trip Verified | Literally the #1 worst experience in my life flying with them. Not only was the pilot late he didn’t show up until 35 minutes later and we didn’t take off until an hour and 5 minutes after our scheduled take off time. This is beyond unprofessional and unacceptable. Just because they have cheap tickets they think they can get away with everything. I will never get that time back, I understand a little wait even the 30 minutes but at this point this is ridiculous. Then there’s only one pilot no co pilot or anything. He keeps saying 10-15 minutes every 15 minutes and it’s still a wait nothing happened. I will most definitely spend the extra money next time for a more professional outcome because this is just not worth the “money saving”.

✅ Trip Verified | I bought a ticket that included a "bundle", which is how Frontier works. My bundle paid for a carry-on bag, as well as a checked bag with extra weight (Frontier only allows 40#, and so I paid to upgrade to 50#). At the airport they tried to charge me because my bags were >40#, and I tried to tell them I paid but they didn't believe me and sent me to multiple different agents at the desk. When I finally got it sorted out, 30 minutes later, they allowed my bags (I ultimately had to pull up a screenshot of my original ticket). I missed my flight by 5 minutes because of that. Then they rebooked me but told me I had to pay $75 for my carry-on. I told them my ticket included a carry-on and even showed them the receipt, but the agent said "I don't see that from my end" and so I had to pay, otherwise I wasn't bringing on that bag! So it seems Frontier has lower prices but clearly gets that money back by scamming their customers into paying extra. It was my first time flying Frontier and obviously will be my last!