Flair Airlines

Not Verified | I recently flew with Flair that had a few hiccups. They ran out of snacks, and we had to wait a bit longer than expected to take off. Also, they charge for everything, even for bringing your backpack on board. The staff could have been nicer, too. By the end of the trip, with all the extra fees at the airport, I kind of wished I’d paid a bit more for a different airline. Definitely not recommended.

✅ Trip Verified | Flair is the worst airline. The customer service was horrible. They have untrained staff. The people sitting on the check in counter are very rude and make you realize that they are doing good to you by sitting there. These guys are getting paid to be there. They are not doing charity to the customer. They market themselves as low cost airline but they charge the same as air Canada. Nothing is free on the plane, even water is to be bought from them. This was my first and last time flying with them. People please fly with air Canada it costs the same. At least you will be treated nicely.

✅ Trip Verified | I used Flair Airlines to travel from Waterloo, Canada to Vancouver, Canada. Check-in was smooth doing it online via my phone. I did have to buy a "carry-on" since by personal item was larger than Flairs measurements for a personal item. The boarding was uneventful although we had to walk on the tarmac. Went straight to my seat as I was one of the last to board. Seat was comfortable. I sleep most of the way, so I don't know how the snack/drink service was.

✅ Trip Verified | I didn’t fly with them but the reviews look awful, I booked through Expedia 7 months in advance and couldn’t change or cancel anything without paying more than I paid for the trip itself. Even when I thought I was purchasing a travel insurance I found out quickly it would be impossible to use. I will never use Expedia or Flair Airlines for anything again.

✅ Trip Verified | Booked for less than half the price of either Porter or Air Canada with one carry-on and one personal item. Flight left on time, arrived on time and was smooth. Nearly full, but luckily ended up with a gap seat beside me. With all of the bankruptcy talk, I was worried everything turned out to be fine!

✅ Trip Verified | It was a really horrible experience. We are a family (me, my wife and a little kid). Our kid is a year and needs attention. The lady gave us completely different tickets at different rows. She saw and she's been told that we have a small kid. But she gave us completely different rows tickets and different seats. My daughter was in shock. And I had to stand behind her almost all the time. So most of the time I spent just standing behind her. They gave us last rows seats. So my wife and my daughter were seating behind the washroom. My wife could not neither feed my daughter nor even give her some water (infants and little kids have to take some water while taking off and landing). We've traveled a lot. We have much experience using different airlines. But it was unfortunately the worst experience we've been ever through.

✅ Trip Verified | Will never fly with them again. If you pay for a carry on a few day in advance $45. If you pay at check in $61. If you pay at the airport $81. I saw many people going through with bags larger than mine and not getting forced to pay the up charge. They are very Inconsistent on enforcement. They even charge for water on the plane. Save the aggravation and fly with another airline. In fairness their staff were pleasant and helpful as much as they could be while enforcing the junk fee policies.

✅ Trip Verified |   Worst customer service and Check-in service ever. I cannot check-in online (no idea why) happened so many times already. I came to the airport 50 minutes before the flight but the counter rejected to check me in. Because I was late! ! But so many times the delayed there flight for hours but now because of 10 minutes they don't want to check me in! Worst customer service ever!

Not Verified | Pathetic they have less measurement bucket and make you pay for your luggage, which is perfectly personal size luggage as per their rules mentioned on their website. Don’t fall for false rates, it’s most expensive rates with cheapest service and pathetic experience.

Not Verified | Our flight was for 8:30 pm so we got to the airport around 5pm. When we got there and tried to check in we had to wait an extra 2 hours because the flight time was changed to 10 pm - no email, no call, nothing. The staff are the worst, they are no help and they have no idea what they are doing.