Abu Dhabi Airport

✅ Trip Verified | On 10th of June I had a connection flight from Abu Dhabi to London at 2pm at gate D43. As I knew there was an additional security check at the gate and it had never been pleasant but this time it was enough uncomfortable to me therefore i decided to share my experience. I was searched by a female security officer and her professionalism was questionable. Her First question was about my mental health. When I answered positively, she laughed. She did my fully body check without asking me about permission. For a whole time she treated me as a suspect not as a customer. She asked me about sharp items and box matches with a joyable voice. She found even my period products very suspicious as well, having a lot of fun in meantime. I had a few security checks before her that day already and a flight. She left me with anxiety level until the roof wishing me a "good day". When I decided to pay a good money for a good airline I expected a good customer service at the airport as well.

Not Verified |   Airport may look amazing but passport control for arrivals is a shambles. 3 people on, with massive queues and other staff hanging around chatting. One was even on his phone rather than work

✅ Trip Verified | As inefficient as the old airport. The only thing that has changed is the infrastructure. Self checkin kiosks, gates and shopping are the positives. Staff quality is as pathetic and inefficient as was before. Boarded through gate E. Took almost 45 mins to get to the bus.

✅ Trip Verified | We have been transiting through this airport for over a decade, during which it has been steadily going downhill. Terminal 1 has spectacular dome architecture and a good variety of cafes. Unfortunately, the quantity of flights transiting through Abu Dhabi means that virtually all now pass through the utilitarian and uninspired Terminal 3. Transiting through this terminal means a long walk from disembarkation to security, then an even longer walk to the next gate. Security check is always jam-packed with long queues in a small area. At least the screening machines are sophisticated (laptops can stay in cases) and security personnel are mostly good-humoured. However, Terminal 3 is not a pleasant place to wait between flights: there are few eating and drinking facilities in evidence. This time we made the mistake of investigating the Al Dhabi Lounge but found it to be overcrowded and dirty.

Not Verified | Transited two times in Abu Dhabi and I confirm it as the worst airport of my life. Fully packed of people with no place to sit. People sleeping on the floor and leaning on the walls for despair. All the amenities were dirty and stinky. I'll never choose Etihad anymore due to their main airport.

✅ Trip Verified | One of my worst airport experience. My passport thrown back at me by the custom officer, a most impatient and unreasonable man. The premier Inn airport hotel was difficult to find with little directory and signs to help with navigation. Terminal 3 departure hall was akin to a market, the duty free was so full of people and the upstairs food court was not worth the squeeze and wait. Toilets could have been cleaner as well.

✅ Trip Verified | What a mess. Worst airport I have ever traveled through in my life (and I travel a fair bit for business). Dirty, no seating, to the point where people are sleeping and sitting on the floor. Really bad on the airport for not upgrading this terminal.

Not Verified | This airport is disgusting. Never seen this in my whole life. Incredibly poor and noisy. Could not believe my eyes. I thought it was a joke, but it was a nightmare.

✅ Trip Verified | Poor quality airport, terminal 2. No proper food court, only one option with high rates. Lounge access was not available, as only one lounge is there and that is also closed since 2019. Priority pass sight days it's available, but its closed. No facility as its only for Asian passages. Poor and biased airport.

Not Verified | The airport was the dirtiest airport I've been to. The airport lounge was a huge nightmare and crowded in the middle of the night, too noisy. The staff need to treat customers with respect and should upgrade their terminals at the airport. The airport services were disorganised and no boarding announcements were made.