Super Air Jet

✅ Trip Verified | Don't listen to all the bad reviews, my flight was on time, the aircraft was in good conditions, departure and lending also very pleasant. Enough space for legs and luggages.

✅ Trip Verified | Worst experience with worst Indonesian airline. 2h 45 minutes delayed at arrival. No explanation. "We are sorry". I missed my flight to Paris due to late arrival at checkin counter. Thank you so much Super Air Jet. My advice, don't ever fly with them.

✅ Trip Verified | Upon arrival in Jakarta, my backpack arrived late at baggage claim. All the other passengers already left. My backpack was not in it’s cover as I put it. Also the airplan bag with lock was lying under my backpack. The zipper had been opened in the wrong way. My backpack had been opened.

Not Verified | Upon collecting my bag at the Arrivals Area, I noticed that a thick protective plastic film had been added to my bag. Having never flown with Super Air Jet before, I thought this was a courtesy item which had been added to protect my bag. When I arrived at my hotel and removed the film to find that my bag and some of its contents had been completely ravaged and burnt at some point whilst in their care. I immediately emailed the airline, who declined to take accountability and argued that ‘it could’ve happened in the taxi’. How? I was then told to go back to Lombok Airport and complain to the Airport staff, so I did. I was directed to the Super Air Jet office, where their staff essentially dismissed my claim and lied to my face. It’s a gross failure of the airline that no internal reports have been raised for the extensive damage caused to my bag. The airport was insistent that was entitled to receive a Property Irregularity Report form which I would need to claim on my insurance. They refused to hand it over and placed security either side of me to try and intimidate me. The manager even left the room to let less senior members of staff deal with me and the airport staff. I’ve tried contacting them so many times and poured hours in trying to get this sorted but they’re not even replying anymore. I advise anyone considering flying with Super Air Jet to reconsider, and to look at the damage in the photos attached.

✅ Trip Verified | Delayed flight for 3 hours without clear information from the start, waited on the airplane for an hour. I don't recommend using this airline for any urgent flights.

✅ Trip Verified | The flight was delayed two hours, because they cancelled several flights and joined the passengers in on flight. I had to pick another flight in Jakarta to return to my country, and I was going to lose because of the delay of their flight. When I asked the company for explanations, they told me that they assume no responsibility, and the cost of any inconvenience is just mine. So, if you dont want to expend hours and hours at the airport or loose you flight, don't choose this company, no matter the price of the flight. In the end it doesn't worth it and the can ruin you your travel. I’ll never travel with this company again.

✅ Trip Verified | I was very scared of the very bad reviews for the airline and of flying with a low cost airline in Asia. No plane malfunctions, plane seemed in good state, captain good, and delay of only 30 minutes. Also, very nice staff, helpful to handle fragile baggage and helpful on the aircraft.

✅ Trip Verified | This airline has multiple flight times per day and then they cancel half of them and put all day passengers in one plane. You are lucky if you will fly same day. They change boarding gate often, the screen information is not accurate so you always need to be on super standby. Also they told the flight was cancelled because Padang airport was closed, but we checked arrival flights on multiple flight radar pages and Garuda, City Link and Air Asia was landing fine. They not provide hotel, so we ended up losing our Mentawai boat following morning, hotel in Padang and Sipura. This cost us over 1000$ and they will not cover anything. You have much better chances of your flight happening with any of the other airlines. This is not this one flight of Super Air Jet that made me write review but already got fed up.

Not Verified | I flew with Super Air Jet in January from Jakarta to Lombok and returned with them in February. Overall, I had a very good experience although the outward flight was about an hour delayed with no explanation. The crew were extremely friendly, and the cabin was perfectly acceptable for economy class. I did notice on the departures board, that many of their flights were cancelled though. This was quite alarming on the outward journey as we had a taxi waiting in Lombok and a boat to take us to the Gili islands. However, despite the hour delay we made it. I probably wouldn't risk flying with them again because of the many cancellations I noticed. But, my experience with them was very good.

✅ Trip Verified | The worst service ever! I booked a ticket first, then I purchased add-in KG. So the email came separately. Afterward, the flight was canceled. And they said they will refund my extra KG fees. They will take 5 days to refund. I didn’t even agree to do that by any action or reply. Afterward, they shifted me to next flight without any extra KGs. I have no other extra money for sudden purchasing extra KG as I am student. Then, their refund also taking 5 days, which gradually led me in shameful situation when I checked in for the new scheduled flight by then. I tried to reduce some and my luggage became 22 Kg. I explained the staff in charge at counter that I am cancelled from the original flight and the refund is still in process while i have no extra preparation. this is only 2 kg extra. I am very inconvenient with the situation. I would never ever fly again with the disappointing airline.