Qantas Airways

Not Verified | It’s concerning to know that Qantas, when they advise you that the flight is cancelled when you arrive to check in at the counter due to operational issue 9/10 it really means no flight crew. So as a result my family were disadvantaged and I need to be home for work meetings. As a result of organising other flights to get back home due to their inconvenience caused do you think QANTAS offered any reimbursement for costs incurred. Simple answer no. Does Qantas and its brand believe it’s above the law and the greatest brand in the world. Arrogance plays no part in business anymore and consumers have the right to know that it is unacceptable to cancel flights and yet not offer compensation for any inconvenience caused. Arrogant Qantas and your new ceo ought to be ashamed. Simply not acceptable.

Not Verified | I booked leg room sets at the bulk head. When boarding tickets were issued Qantas changes these and we only worked this out on the plane. At this point Qantas ignored me even when I showed them my ticket receipt. This happened on the return flight too, but this time they said we paid normal price an all the seats are full. Upon transfer the baggage scanners in Sydney decided that my wife's bag was over weight at 15kg. We then stood in line at a Qantas counter for 30minutes while one person attended to the massive line of people. I complained to the Qantas lady standing around, she said, That's just how it is'. I will never travel Qantas again.

✅ Trip Verified | Check in was smooth, friendly and easy. Departure was on time. The service on the plane was excellent.They also offered a very tasty meal. The wine offered was excellent.A very pleasant way to finish my first visit to Western Australia.

✅ Trip Verified | A very enjoyable flight. I had originally booked a flight with the wide bodied A330-200 with lie flat seats and I was disappointed that they changed planes. Nevertheless, the service was excellent, with very tasty food and excellent wine. I also appreciated access to wifi.The plane arrived on time.

✅ Trip Verified | The Qantas flight from Auckland to Melbourne was delayed by an hour and half. As a result of that, I missed my connecting flights and all of them. I was given no accommodation nor lounge access and was stranded in the airport for 8 hours. I was booked on to a 22 hour total flight journey via Dubai. I requested the staff to at least give me lounge access so that I could shower as I would be on a long flight journey where I would not have enough time to freshen up for 30 hours. Put in all together, it was a nightmare. I hope this changes.

✅ Trip Verified | Have travelled with Qantas from Wagga Wagga, Sydney, Manila in both economy and business class 3 times in the past 2 yrs. With each and every flight l have encountered problems ranging from extra leg room seat booked and paid for in advance not provided, inflight entertainment not working, lost baggage. Informed Qantas each time of my disappointment. No reply refund/compensation. Qantas has over the last decade gone from a respected airline, to in my view, a glorified budget airline only interested in the bottom line profit. Pros. Most plane crews Cons. Cramped seating, average food, complaint Response nil.

✅ Trip Verified | I took Qantas all the way from Jakarta to Melbourne and then to Brisbane to Sydney and back to Jakarta. The reason I took Qantas is because it had direct flights. On one of the routes the handling staff damaged 2 of my Delsey luggage bags therefore I had to file a complaint which I had to do online. Seeing the airline I knew they were not going to do anything but they did reply after a week and asked me to take my luggage for survey. According to the Bag store my damaged bags couldn't get repaired so after of sending emails in and out Qantas agreed to pay a mere compensation of 27 aud for 2 damaged bags. When I mailed them saying it was not fair they said they had closed my case and 0 compensation received. What sort of airline is this? Not to mention their ground staff are very unhelpful plus their self check in machines do not work properly. Furthermore in my flight they didn't have enough snacks so my kids didn't get. It was my first and last time travelling with thus airline. I wouldn't recommended to anyone.

Not Verified | A big thanks to Qantas, after Bonza collapsed. I was stranded, and Qantas gave me a free flight home. Customer service was exceptional at the airport, and on the flight. Can't thank them enough

✅ Trip Verified | My first flight with QF41 was great. But my return trip on QF42 was a disaster. The seats was ok. The staff and the food were both terrible. I don’t explore the Inflight entertainment, but I can see Qantas entertainment on the A332 was very limited compared to other aircraft. The staff wasn’t very professional and lack of communication during flight unlike QF41. The food is the biggest problem of this flight - The Beef was not very cooked and it was tough to eat while the plate is very small compared to any other airlines I’ve flew. The lounge is great, but the food is still somewhat limited too. Next time when I travel back to Australia, I would consider Malaysia Airlines or Singapore Airlines instead of Qantas because they are both better than this airline. This is of course my first and last time with Qantas Business Class.

✅ Trip Verified | Great service and very kind crew on our flight. Very decent food with a lot of nice drink options. The crew was just amazing, really caring and trying to help whatever way possible.