Jetstar Airways

Not Verified | Horrible experience. Lot more lost in this budget ticket. Going luggage was lost, had to shop locally. Return ticket after surprise cancellation two hour prior was booked again by me to Sydney via Adelaide two days later. No direct check in for luggage. This lady Bronwyn was the elderly lady i met accidentally, charged me another $60 for excess luggage. Felt like dealing to someone made of rubber. Where’s my compensation for lost baggage and cancelled flight wasting many days and hours of calls. Horrible experience overall, combined with poor customer service throughout from Jetstar.

✅ Trip Verified | The flight was delayed by nearly an hour without any explanation or apology from the airline. The plane was dirty, with debris and an empty water bottle left near my seat that affected the cleanliness of my personal belongings. Overall, I am frustrated with my experience with Qantas and its affiliates. I hope to see some competition in the airline industry to improve the quality of service in this country.

Not Verified | The service is terrible and pathetic. I was supposed to receive $400 voucher 2 months ago but haven’t received it yet. I called them more than 7 times and they kept saying that they have escalated my case and forwarded the case to the finance team to process the voucher. All of the staff promised me that I will be receiving voucher in next 24hrs after the phone call. But its been 2 months I have not received the voucher. Its so frustrating to keep waiting on the calls every time.

Not Verified | When I was going from Perth to Melbourne for a competition, I flew on JetStar, the thing about it is that all the food was needing money and there was no WiFi or inflight entertainment. The good side is that the staff were really nice and the seats were very comfy.

✅ Trip Verified | The seats were uncomfortable as there were 2 bars down the seat (my partner was the same), we were glad it was only a 7hour flight. Also, the flight was delayed 4 hours, which resulted in us missing our connection from Cairns to the Gold Coast. The food was mediocre at best, you had to pay for everything despite it being an international flight overnight - the blankets, earphones, entertainment, food, drinks (except water, drip coffee, and tea), everything cost money. Overall, I would only ever fly with them if I had no other option, or competitors were exceptionally more expensive.

✅ Trip Verified | My Virgin Flight from Coolangatta to Sydney was cancelled so I headed to Jetstar customer service desk and Dylan went above and beyond to help me with arranging an alternative flight to Sydney. As you can imagine it was chaos with so many passengers trying to organise alternative flights to their destinations. He remained calm, friendly patient and professional at all times. Trying to book a flight online during this time was not available as internet must have been overloaded with so passengers trying to organise alternative flights. Dylan took it upon himself to call customer service and booked my flight over the phone without question and all was done and paid for within 10 minutes. Thank you so much for your assistance.

✅ Trip Verified | Flights were 30 minutes late in both directions, boarding chaotic on both flights. Cabin baggage policy enforced severely on both sectors - ground and air personnel were polite. Baggage information at SYD on the return was non existent but may be SYD in general as the airport is vastly oversubscribed. Overall they did what it said on the ticket but was not a pleasant experience and had we had other timing options I wouldn't use them again

✅ Trip Verified | I had a truly pleasant experience today. Although the hard product dies not meet international business class standards the price compensates for this. For a 10 hour daytime flight I was comfortable. Seat and space is equal to a domestic US first class flight. The food is generous but served on one tray with little flair. On this flight there was a full breakfast and later a decent lunch. Both meals offered options and were tasty. In addition you can request anything from the economy offerings (sandwiches, snacks etc) free of charge at any time. The flight attendants were efficient and very cordial. The IFE was decent but rebooted about three or four times( again not great hard product)Flight was early and baggage arrived quickly( no business tags) I am happy that I am not taking the return overnight flight as without flat bed seats, sleep was next to impossible for me. I do feel like I got more than my money’s worth and was treated very kindly in flight. I’d take another daytime flight anytime.

✅ Trip Verified | Flight was delayed several hours due to strong wind on the day and then aircraft problems. However, staff were very professional and very helpful even though they’ve been working 12 hour shift. Lavatory were clean. Smooth take-off and landing.

✅ Trip Verified | Business class is definitely not business class. it is premium Economy at best. So don't be fooled into thinking you are getting a business class ride. You will get an old premium economy seat, and economy class food. Yeah, there are free drinks which you need to be able to sleep in the chairs that recline a little, not a lot. Otherwise, treatment of Business Class passengers is the same as economy.