American Airlines

✅ Trip Verified | We've all heard the stories of how bad the airlines are: Southwest and Spirit #1 and 2 in that order. Well guess what? American is #3. In every capacity. From customer service, flight reliability, ease of service, AA rewards to ticket credits and so on. The customer service agents are rude and combative. When you ask to speak to a supervisor they tell you no and hang up on you.

✅ Trip Verified | This is the worst airline I have ever entered. They moved my husband’s flight from 3:40 pm to 7 am and did not even send an email or anything to inform him. He had to cancel and fly another airline. They moved my flight from 3:40 pm to 7:49 pm. They kept on moving it without any apologies. They moved my terminal and I had to walk all over the airport just to get to my gate. I tried to complain to customer care but they were so rude. I almost felt like crying. Going back from Seattle to Dallas, they moved my flight from 7:17 to 5 am without any notice. Thankfully, I checked my email and saw it. I have flown on bad airlines but American takes the cake. It is one of the worst experiences I have ever had with a company

Not Verified | Booked first flight to specifically have ZERO issues to board with my guitar for work. Was given a hard time about overhead space when it was able to fit in the regional airplane. Have done this for MANY MANY flights for work with no issues. This is the first time in the many years I've been traveling and touring that they would give me that hard of a time. Was able to fit it no problem after they gave me attitude about it in the first place. American Airlines used to be one of my favorite airlines to travel up until everything happened with the lockdowns in 2020. It is more than likely that unless I am not traveling with my instrument for work, I will most likely never fly with them again. It is against the law to not allow my instrument to be carried on.

✅ Trip Verified | Was supposed to use AA to fly to Baton Rouge for a COLLEGE graduation! Unfortunately I wont be attending because my 1st flight was delayed so much that we were going to miss the connecting flight asked what we could do even asked if the plane could be delayed (more than just myself were going to miss the connecting flight). We were told that couldn’t happen and try rebooking the flight. Wasn’t even possible due to the next available flight be AFTER graduation defeating the purpose of even going. The customer service reps were so nasty and in compassionate! And the “request” for a refund is just dumb! So all in all 0/10 would definitely NOT recommend Airline FROM HELL. Let’s not forget that sent me an email at 6:17 telling me the flight was changed to 6:27! No indication that the flight was delayed or anything which I didn’t find out till I got to the airport.

Not Verified | Horrible! Every other airline took off. American has such a bad record. Plane has been delayed from 1030 until 630. Horrible customer service told me to go home to Sarasota instead of asking me if I live here!

Not Verified | Terrible company, cannot emphasize this enough. Complete waste of time and money. Vacation ruined. Plane was late, staff is rude, plane is dirty. Plane was too late for connecting flight, compensation? Nothing. My next flight is full so I’m out of luck. Terrible company. Do not use.

✅ Trip Verified | Seats bought and paid for on December 5, 2023 for Business Class, lie flat seats for out 50th anniversary splurge to Europe with confirmed seats. We were "downgraded" at the gate to allow other passengers to sit in our seats while we were pushed back to Premium economy with an offer of $600.00 flight credit. What in the world makes this ok? After trying to make contact with American Airlines, all I get are robot responses. American Airlines employees at the gate absolutely ruined our mindset for was to be a special trip. We arrived 5 hours early for this flight, checked in with TSA and were waiting in the lounge where my boarding pass was again scanned and reprinted with our assigned lie flat seats. Since my boarding pass had 3H, that is where I went and then asked an attendant what was happening. The guy sitting in my seat thought it was quite funny. I was sent back up the gate where I found my wife had been detained earlier and told to wait until the plane was boarded! Why were our seats given away? Who were our seats given to and why? American Airlines ruined our trip! Seated instead against our wills Seats in row 14! I tried American airlines several times with not result other than canned "thank you for submitting" I am now trying Iberia and British Airways for a refund or full fare First Class to destination of our choice. By the way, all the other flights on this trip on actual Iberia planes was fantastic!

Not Verified | Yesterday, I traveled from Doha to Philadelphia on May 14th, 2024. While I appreciated the hard work of the American Airline cabin crew, I encountered an issue regarding access to drinking water. When I raised the concern, I was met with dismissiveness, prompting me to report the incident to the supervisor. Later, I overheard the crew mocking my complaint, highlighting a need for improved customer service training. Airlines should prioritize respectful and attentive care for passengers.

Not Verified | Don't use this airline if you want to make it to your destination on time, they also have terrible service. Most uncomfortable flight, you'll ever sit on. They will lie to you or tell you nothing if you're going to miss a Connecting flight. End, forget about any help if you are going to miss it. I highly suggest you go elsewhere.

✅ Trip Verified | First of all there isn’t enough space to describe how bad I feel on this page. We booked this flight 5/6 weeks ago to Yellow stone national park. Rental car booked, hotels booked, baby sitter paid for and booked along with a dog sitter. And vacation hours used up. And 9 hours before wheels up we get a notification that our flight has been cancelled. Zero remorse from the caller who we reached out to and absolutely zero try from them to get us on a flight. I don’t know how AA is still in business with the absolute poor customer service. I would rather rent a car and drive to a destination than fly with this awful company. And on top of that we are expected to wait 7 days for a return on our money that they took immediately upon pushing the book button on their app. I truly hope someone sees this review and actually tries to do better. But knowing big business care very little about their customers I would think I’m wanting something that will never happen. For the love of God if someone is looking to fly somewhere do not book with AA! Let my experience save you a heartache.