Saudi Arabian Airlines

✅ Trip Verified | The flight was full, check in and boarding was smooth. What make this flight exceptional is cabin crew. He was humble, welcoming passenger with very positive and real smile. I was carrying small bag with medical logo. He offer me help in any medication I need two times (before departure and before landing) He spend time to teach kid how to work with IFE. He make this flight unique travel experience and i think his behavior tell you how much he loved his job and helping others.

✅ Trip Verified | I only had a hand-carried luggage so I took advantage of the electronic system at the airport that saved me time. They are now, though, a bit strict with weight on hand-carries. The flight was on-time. Crew did their job well. Food on-board was okay

Not Verified | Horrible experience flying with Saudia. On transit in Jeddah, my next flight to KUL was cancelled at last minute and I was put in the next flight to KUL and downgraded to Economy class without any explanation. My written complaint was ignored by Saudia who claimed that they have given me a business seat to KUL.

✅ Trip Verified | My flight was delayed on 1/12 so then I called to reschedule it for 1/13. My tickets included two free bags. I was charged $650 for 4 bags. The ticket passenger agents were extremely rude, unprofessional and not helpful. Jessica was one of the ticket counters who stated that we had two free bags before she called Elcheikh Shibl over where he told us we didn’t. It seems like the workers there including the supervisor are unprofessional. In the flight, there was a lot of safety violations where a child was sitting in the first row. On the way back on 1/15 I flew back from Jeddah to IAD. I had a layover in Riyadh and the supervisor at the counters in Jeddah refused to speak to us and explain why we had to do customs in Riyadh. We were told we needed to take our bags and check them in again with a two hour layover. The supervisor in Jeddah failed to show us the regulations for where we need to declare customs when we asked for it. She was very rude and uneducated on her position. She treated the customers poorly and people kept complaining about her.

✅ Trip Verified | Customer service office in Jeddah Airport was very rude, using mobile phone while serving customer, texting now & then, even did not answer my enquiry. She did not even bother to talk. Only paid attention to social media page in her mobile. I was allow to get 46 kg luggage however they denied it. Very unprofessional service.

Not Verified | Ground crew in Jeddah was chaotic. They let a whole flight to Dhaka to cut the check in queue while others had to wait for hours. The flight experience was good on the other hand. Non stop food and drink service. IFE working and has good selection of movies. Seat pitch and quality was acceptable for coach.

✅ Trip Verified | We came from Dhaka to London Gatwick via Jeddah this week, with no luggage. Missing luggage. They are chaotic, with no customer service. They cancel your booking, they don't serve a proper meal.

✅ Trip Verified | On my second leg onwards from Jeddah to Milan, I used the bid for an upgrade feature offered by Saudia and my proposal was successful, hence flew in J class onwards. My first impression of this flight started poorly as it was delayed without any formal explanation for the delay. I was just sent a text message out of the blue saying my flight was delayed full stop. However, since my flight was delayed, it was nice to be able to use the Alfrusan Lounge to pass the 6.5-hour layover. The lounge facilities were quite nice, but one downside was the front desk ladies, who were too busy chatting and a bit aloof to my queries when I sought assistance. When finally onboard, the seats were lie flat and satisfactory for the 5 hours hop. Meals and service onboard were just okay. In summary, my impressions of my experience on this J product felt average as nothing stood out, maybe even slightly below average.

Not Verified | This was an excellent flight and had everything to make the near 14-hour flight go by fast. Meals were good as the catering was done in Seoul as opposed to Jeddah. I’ve found that catering isn’t always the best whenever I fly out of Jeddah. No seat neighbors in economy, so I could do what I coined the ‘Saudia stretch’ in economy across the empty seats. For the first time, my AVOD system didn’t glitch at all, allowing me to watch all my flicks without interruptions, which was heaven. Last but not least, the flight attendants on this leg were friendly, attentive and present with good service and frequent beverage runs. Overall, all the qualities of this trip made for a perfect trip, even while flying on economy.

✅ Trip Verified | Bangkok to Al Ula via Jeddah, and back. On the positive side, I found that Saudia flights were Likely to be less full than their Middle Eastern counterparts, even during peak Xmas season - on the B787, almost every passenger had the middle seat free, and some even had the entire row to themselves. On the A321, everybody had a row to themselves. I also liked the reasonable pricing during this peak holiday season, somehow perhaps I get the feeling that being a profitable airline isn’t exactly a top priority? Little details like Email notifications on gate assignments & when boarding commences helped too. It may seem so insignificant yet it is actually so useful. One last thing that is so easy to overlook, is that despite the mediocre service to be elaborated upon below, they seem to have a decent on-time performance, one of the best in the world. On the negative side, I found to be really annoying the double security checks on inbound flights, frisked and patted down violently for all passengers, regardless of travel class (Business or Economy). I’m sure no other passenger liked that either. The second security check took place at the aerobridge, just before boarding the aircraft. I found other aspects of the Saudia experience to be simply mediocre or neutral. Starting with the legroom (seat pitch), Interestingly enough their older A321CEOs had the most generous amounts of legroom. The newer B787-9s seemed to scale back on the legroom, which in my opinion was sufficient but not generous. It was around the same as most other Skytrax 4-star airlines like Oman Air & Etihad, which for short or mid-haul flights are still acceptable, but would hurt for longer-haul flights. Also average were the IFE and Meal Service. I put them together because they were all satisfactory and sufficient but not luxurious or generous. Last of all, the Cabin Crew attitude was alright, but not great. They’re certainly still lacking that warmth and personal touch which put most Asian Airlines a cut above the rest.