"the worst experience ever"
Simpi Khandelwal (India)
✅ Trip Verified | It was the worst experience ever. I was traveling with my kid. My flight got cancelled without any notification and new flight details were not shared along with the timings got changed without notification and above all no one was informing me the correct details also the gate number provided was wrong and no update for the correct gate number. Very bad chaotic situation. I was mentally harassed during the time of check-in process. They troubled me in their best possible way. They have asked me to weigh the water bottle I am carrying and many other things to trouble me. Never ever recommend anyone to travel with Akasa air. I will never ever travel with this airline, pathetic staff, no knowledge of anything.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Pune to Banglore |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"never tell you have to pay extra"
Manish Kodali (India)
✅ Trip Verified | When you book a ticket they never tell you have to pay extra. For digi Yatra you need boarding pass. When you try to do webcheck-in. They ask you extra charges. My point is if that is the case please tell before hand. People can plan their travel and cost accordingly. This is mere nonsense and unprofessional way of handling.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Banglore to Pune |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
“All of us got seats in different rows”
Swathi Poojary (India)
Not Verified | We were 6 people including a child and senior citizen travelling from Mumbai to Bengaluru. We received our Boarding pass six hours before the departure time with the seat number and other details. When the boarding started our boarding pass did not get scanned successfully, reason being the seats assigned were changed. All of us got seats in different rows and there was no communication until the boarding time. The crew asked us to check with other passengers to exchange the seats as we had child with us. We had a valid boarding pass sent by Akasa Air with the assigned seat number and at the last moment they changed our seat without even notification. This was really a bad experience and I would never opt for Akasa Air ever.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Mumbai to Bengaluru |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"customer service is hopeless"
Anis Mather (India)
Not Verified | Hopeless service they are not refunding my money from last 12 days, consistently I am following up but they just say one thing that it is under process but the money never comes. I tried booking the flight front their app but the ticket was not confirmed and the Money was debited from my account. I gave them all the details they asked and they even verified it but did not return my money. Their customer service is hopeless and people are reluctant, they do not care about their customers and they treat you like garbage .I have been requesting them to return my money but they have no answers or timeline to when exactly. I am so disappointed by this Airline and so exhausted
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Mumbai to Srinagar |
Date Flown | May 2024 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"a great experience"
Kalpita Thakur (India)
✅ Trip Verified | It was a great experience. We lost one of our bags on the airport and the airport staff was very helpful. They helped us get our bag back in no time. Special thanks to Nelofar for making our experience good.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Mumbai to Srinagar |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Great airport staff"
Nazmeen Shaikh (India)
Not Verified | Had a comfortable flight last night. Great airport staff, nice hospitality. Special thanks to Arpita and Shivaji they have helped me a lot at the check in.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Kolkata to Mumbai |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Excellent airline"
Indrani Dutta (India)
Not Verified | Excellent airline. I flew with my pet and everything was smooth. Very helpful ground staff and crews. Tasty food. On time flight. This will be my go get flight from now
Aircraft | Boeing 737 8 max |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Mumbai to Kolkata |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Waste of money and time"
V Garnawal (India)
✅ Trip Verified | Worst experience. No value of time. Always flight are delayed and simple word by Airline staff for inconvenience is just saying sorry. Not professional & time bound. Waste of money and time.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Ahmedabad to Delhi |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Ridiculous customer service"
Shruti Singhal (India)
✅ Trip Verified | Ridiculous customer service. I was charged extra luggage for ~1 kg extra luggage. The lady at the service counter suggested to try and travel other airlines as well for service comparison. I'm really going to refrain myself from booking this airline again.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Pune to Bengaluru |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Extremely satisfied"
Pooja Patil (India)
✅ Trip Verified | Extremely satisfied with Akasa Air service. They provide timely updates, cabin crew is helpful and what I appreciate is they have a crew with gender neutral dressing and the members speaking multiple languages. Several options in food.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Pune to Banglore |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |