"tried to change my VietJet Air flight"
N Jasila (Finland)
✅ Trip Verified | I tried to change my VietJet Air flight booked through AirAsia app. The company promised get back to me in 24 hours. They didn't. Then I contacted them through chat (it is very difficult to contact real human in this company). They managed to cancel my flight change process when I contacted them. Then now after 30 hours they tell me I need to start the whole process again. The worst customer experience of my life. I lost 100 USD. Do not book flights from this company.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Hanoi to Bangkok |
Date Flown | May 2024 |
Value For Money | 12345 |
Recommended | no |
“experience has deeply disappointed me”
Anderson Francois (United States)
✅ Trip Verified | Please, I urge everyone not to fly with this airline when traveling to Bali or anywhere in Asia. Prior to booking, carefully examine their reviews. On 05/09/2024, during my flight, I encountered issues with their agent attempting to charge me $200 for a bag that was 9KG overweight. After requesting to speak with a supervisor, the price suddenly dropped to $80. Upon arriving in Bali, I noticed significant damage to one of my bags, with personal items missing from the only bag secured with a TSA lock. Despite contacting the airline for assistance, their response, received all the way from Australia, was dismissive, stating that wear and tear costs are not covered, holding me accountable for the damages. This experience has deeply disappointed me as it tainted my first trip to Bali. There has never been an airline I fly with that this has happened to me and I am urging people to not fly with this company.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Phuket to Bali |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"enforcing a 7kg limit"
C Lansard (Indonesia)
✅ Trip Verified | AirAsia is no longer suitable for business travelers. I've been a loyal user for short trips, benefiting from their Premium Flex package, which used to include perks like priority check-in, boarding, and more. However, AirAsia has recently changed its policy on cabin luggage weight, enforcing a 7kg limit, including the weight of a laptop bag.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Kuala Lumpur to Jakarta |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Staff affable and helpful"
P Cargill (Australia)
✅ Trip Verified | A flight that left early, unusual and great for travellers. Loading a little cumbersome but mainly from dis organised passengers. Staff affable and helpful. The seats narrow but in good condition
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Penang to Langkawi |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"left a negative impression"
Chan Chum (United States)
✅ Trip Verified | My flight departed and arrived as scheduled, but the cabin crew's behavior ruined the experience. Upon boarding, I was hurried by a crew member as I searched for my seat. Another crew member yelled at me for taking slightly more than two seconds to move. I frequently fly both domestically and internationally from and within the U.S., and I have never encountered such unprofessionalism and rudeness from flight attendants. This experience was a first for me and left a negative impression.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Bangkok to Phnom Penh |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Clean cabin, no fuss service"
32 reviews Thomas Reprich (Canada)
✅ Trip Verified | I don't know if I am getting shorter with age, or if the seats are further apart now, but it feels like there was more legroom than normal - it wasn't that cramped at all. Everything else is still what you expect from budget airlines, but at these prices who can complain? The flight from Bangkok to Kaohsiung was over before we knew it. Clean cabin, no fuss service and food.
Aircraft | A320 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bangkok to Kaohsiung |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"flight was delayed ever time"
M Wartan (Germany)
✅ Trip Verified | I flew with AirAsia several times . The flight was delayed ever time by around 30-40 minutes. The staff on the ground always gives you very optimistic estimates for the delays, and it usually takes longer.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Chiang Mai to Bangkok |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"AirAsia is a good option"
15 reviews M Huerschen (Germany)
✅ Trip Verified | Good Flight on time from Krabi to Bangkok. Standard Seat distance is cramped but ok for a short Flight. Had lunch including Package which was okay. So if price it’s low, AirAsia is a good option.
Aircraft | A321N |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Krabi to Bangkok |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"very pleased with experience"
Khai Toh (Malaysia)
✅ Trip Verified | I am representing a party of 5 seniors traveling from Medan back to Kuala Lumpur after a 4D3N tour on Mar 14/24, and we would like to extend our sincere gratitude to Mr Ruly (Guest Service Officer) of Air Asia at the Medan International Airport Checkin counter desk. Mr Ruly was very pleasant and polite , and quickly booked us a flight back to KL the same day , after our flight on Batik Airline was suddenly cancelled without notice. He went out of his way to help us obtain a flight cancellation letter from Batik Airline at the airport. Further he also helped us saved money in advising us that we could combine the weights of all our check-in luggage, so our overall ticket cost is cheaper. It is not often that you meet nice people like this, especially one who is efficient and served with a warm smile. Our flight back to KL was pleasant, and we arrived 25 mins ahead of schedule! Again not many airlines can match this. Overall we were all very pleased with experience.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Medan to Kuala Lumpur |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"suggest we fly the next day"
Simon Culmer (United Kingdom)
Not Verified | Booked a connecting flight with them from Singapore to Bali 4 months ago. Today they cancelled it and moved us to a flight that departs 4 hours before we land in Singapore. They suggest we fly the next day but do not want to fund a hotel and we do not want to lose a day of our holiday. Have had to cancel and switch to another airline at considerably higher cost. Could only talk to a BOT.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Singapore to Denpasar |
Date Flown | March 2024 |
Value For Money | 12345 |
Recommended | no |