Garuda Indonesia

Not Verified | I recently flew with Garuda Indonesia from Jakarta to Shanghai, and it was a very disappointing experience. The seat was extremely uncomfortable, making the long flight unbearable. To make matters worse, the seat was dirty and had an unpleasant smell. The seat was too straight, preventing my neck from relaxing. I noticed other passengers complaining about the same issues, and everyone kept adjusting their body positions to try and feel better. I expected much better service and will think twice before flying with Garuda Indonesia again.

✅ Trip Verified | The seats in these configurations are wider and you have quite a lot of legroom. As we are just short persons (1.7m) we didn't need very much legroom and this was fine for us in this setup. I can imagine however, that people with long legs, might want to book special places where you have more space. The in-flight entertainment was allright, a lot of games where supplied, which you can control with a game-controller that is stored in the arm-rest of each seat. The reclining of the seats is acceptable, but you can't go very far. Of course, this is understandable because of the fact that the person behind you also likes to keep some space. Storing stuff underneath the seats isn't very high, and my bag full of office stuff didn't really fit. In the overhead storage it wasn't any problem though. Each seat offered 110-230VAC power as well as USB outlets for charging your phone etc. - please do mind that the USB output is only at low amperage due to power distribution in the plane (which makes sense of course).

✅ Trip Verified | I choose GA because of its baggage policy; 30kg in economy class, also for the seat configuration of 3-3-3, which is becoming rare in the airline industry. Food was great, they only serves wine and beer between Netherlands and Indonesia. No liquor. Soon no more red wine was available. Only white wine and beer. Seat comfort was good, plenty of space for my legs. Very disappointing is the ife. A very small amount of movies are offered. Also the flight track system gets outdated, could not find any time of arrival. I’s rather had flown direct, but about 10 days before 1 Oct ga route update; no more direct flight between Europe and Jakarta. Even the aircraft they changed to an A330-200. (Luckily this month once a week a Boeing 777 comes thru) if you want to fly to jakarta change aircraft in Medan which takes you more time to reach Jakarta. Usually airlines announces their schedule changes one season ahead, Garuda does not like to communicate with their customers, a 10 days notice is what they gave!

✅ Trip Verified | Garuda recently added more seat rows on its economy class cabin. It's really uncomfortable, especially when the passenger in front of you're lines the seat. You won't be able to view the TV screen comfortably, even when the seat is not reclined it's already to close to your eyes.

✅ Trip Verified | I got seat 21A, next behind the business class. The seat has a huge legroom, near to a window. For me it's a great seat. However since the IFE are located in the partition between business and economy seat, it might be affect the privacy when we want to watch some movies since other passengers behind us can also look at our IFE. But it still the best seat if you want extra legroom in your flight with Garuda Indonesia.

✅ Trip Verified | I took this flight as a part as a connecting flight from a Garuda flight from Singapore. The seat difference I thought was subtle but noticeable. There is a remote on the side of the seat on the international flight but not on the domestic flight. Both entertainment system use touch screen technology but you have to push very hard and yet not annoy the guy sitting in front of you. The movie collections are quite different too; where the international flight had more selection of movies while the domestic had about 1/3 of the selection, minus the recent western movies. The domestic flight had more local and Asian flavor movies. The seat nevertheless was comfortable. There was no Wi-Fi on the flight. Seat storage was pretty good, I could fit my iPad (with cover), a water bottle, a phone - all with their three magazines; and yet still sit comfortably.

✅ Verified Review | Cabin interior is very clean with good light and great seat. I enjoy this seat configuration that has good space. There's electricity and personal video monitor on each seat. WiFi connection was good enough, but Garuda Indonesia need to increase price offer for WiFi package.

✅ Verified Review | Flew business class with Garuda from Singapore to Jakarta on May 12th, 2017. Check in was fast and efficient. This is the early morning flight with Garuda from Singapore. Boarding process was smooth even though the aircraft was parked at a remote area. Onboard, service was very good as usual. Breakfast was also good with a good selection to choose from.

✅ Verified Review | The best cabin seat, I get seat at A and K (window seats), have perfect space for leg room and seat width in this class. Have a good IFE up to date program and channel, but they don't have a foot rest in this aircraft type.

✅ Verified Review | This is my Garuda Indonesia flight from Padang to Jakarta (GA 125) on Boeing 737-800. I found the seat is spacious, comfortable and they have really good entertainment program. The crew was really friendly and helpful compare to other airlines that I experienced. Hope to have such a nice flight again with Garuda Indonesia.