Townsville Airport

Not Verified | The security staff at Townsville Airport are the most friendliest, efficient and personable. I never dread having to go through screening at this airport- pity Brisbane AP doesn't operate as efficiently.

✅ Trip Verified | I have been a member of the Qantas Club for many years. Recently departed on flight QF 755 from Townsville to Brisbane on Qantas at 12.35pm. On arrival at the Qantas lounge, it was closed and I soon discovered that it only opened one hour prior to a flight's departure time, which for my flight was 11.35am. My flight boarded on time at 12.15pm. This gave me 40 minutes in the Qantas Club. The food on offer was disgusting and very basic to say the least. The bar opened at noon. I had time for one alcoholic drink, which I had to drink very quickly. I don't know why this Qantas Club is not closed permanently. It is just a waste of space. So much for the Qantas Club hype and advertising benefits for QF frequent flyers!

Not Verified | I am appalled that my Grandmother who is unable to walk without walking aids was told she needed to hand over her mobility aid or she couldn't go through the gates, and she was not offered any help, I was told I couldn't helo her walk through, she wasnt offered any other aid, nothing. The workers were rude and lacked any common sense or empathy. She has a disability sicker, she was obviously no able to walk properly and had to grab anythibg she could to try stay up right.

Not Verified | I use this airport to get to and from work. Flight at the start from Cairns and a flight from TSV to Cairns. Because I just missed a flight to Cairns at 12.25, I had to wait 6 hrs for the next flight to Cairns with Qantas. Cannot check my luggage in with Qantas as no one is there, have to sit near the the strand cafe bar as there is not one shop outside of security to buy a book etc.. Would have to be one of the most boring airports ever. Certainly about time the airport requires an upgrade.

✅ Verified Review | The airport has basic facilities and I think it works when it has little traffic. The staff are nice and friendly. There are very limited options if you want to eat something at the airport. After the security, there are only two cafes without good meal options. The seating at the gates is limited. Most of the gates are located upstairs with limited space. Considering the fact that passengers arrive and depart from the same gates, they sometimes get very crowded.

✅ Verified Review | Townsville is a delightful little airport. They even use air bridges which was a surprise. It is a little crowded as the area for departures / arrivals is quite narrow but really very minor issue. You exit down an escalator to retrieve your luggage which was pretty fast. There is a cafe there and behind are very clean washrooms. A positive experience, no fuss whatsoever. Departing this charming airport the security staff were the friendliest I have come across. Lots of glass and places to sit in the departure area and all with a minimum of fuss. Well done Townsville Airport, I loved it. Plus there was almost no traffic outside at all.

Easy access by car. Small but spacious building. A couple of cafes landside and large cafe airside. Plenty of seating and clean toilets. Smooth processing at the x-ray check point and plenty of screens with info as well as clear PA system. Excellent wi-fi. A pleasant experience.

Comfortable and clean provincial airport. Didn't use any facilities other than the toilets which were clean and tidy. Only real criticism is lack of seats at the gates - I was on a full A320 flight to Brisbane and there were only seats for about 100 passengers. There is also no segregation of incoming and outgoing passengers - the former have to weave their way through those people waiting to board. Passengers seated in the rear half of the cabin were requested to go down stairs across the tarmac then up stairs to the rear door of the aircraft. However by the time I reached the front of the queue the outside doors had been locked so I had to fight my way through the whole length of the aircraft cabin.

Arrived for domestic flight to Cairns checked in online and no hold bags so straight to departure lounge. Security queues reasonable at early morning departure. On arrival back straight off plane there were 2 other aircraft at the gates and lots of people inside the terminal. Arriving and departing passengers not separated so bodies everywhere which slowed down getting outside. Being a small domestic airport everything is compact so no long distances to traverse.