Syracuse Hancock Airport

✅ Trip Verified | The staff was very rude. It was like they were inconvenienced. Was very dissatisfied with the whole experience. Everything from check in and through security. You would think they would be people friendly.

Not Verified | This airport is horrible. TSA is unorganized and slow. Please do not underestimate this small airport please get there 2 hours early maybe 3 because TSA will slow you down. I’m not sure who is in charge of TSA but you need have better protocol. I almost missed my flight.

Not Verified | Over an hour wait at a one baggage carousel to receive luggage absolutely unacceptable. This place is a joke for all the money that they invest into it. Strongly recommend avoiding this airport at all costs if you are able to.

✅ Trip Verified | The airport layout is horrible. The elevators don’t match to all parking levels. Staff unable to give basic directions about location of airport services. Over 40mins wait for baggage. Gates not identified for arriving planes. Just exiting parking garage is confusing.

Not Verified | The service is absolutely awful! I cannot express how rude and inconsiderate these people are. If I had a choice I’d never use this airport again, unfortunately I don’t have a choice. Extremely disappointed.

Not Verified | Waited 65 minutes thru security yesterday and was closed out of my 11.43 to Charlotte after finally getting to the gate at 11.40. Get there 2 hrs early these days. TSA painfully slow. No sense of urgency or willingness to help. Horrible. Cost my company thousands in missed meetings. Complete joke.

Having lived in the area all of my life, I've flown out of Syracuse Hancock for years. It is a smallish regional airport with a few places to eat. The bathroom facilities are abundant and clean while gate areas are somewhat outdated and a little shopworn. The airport is divided into two main departure/arrival wings; previously each had its own TSA screening area. Recent renovations resulted in consolidation to a single TSA screening area with capacity to manage both gate wings. Because I was not aware of the renovations, I took my usual path to my assigned gate only to find that I had to backtrack to the TSA area and then back out to the gate. Perhaps further renovations (and/or improvements in signage) could result in more a more direct and efficient pathway to TSA. Once through the mostly efficient TSA process, the walk to the gate was fairly quick and straightforward. TSA lines can be long (but not like LAX, DCA, etc.) during peak periods so be prepared. Parking is adjacent to the terminal with very reasonable rates. I've left my car there for a few days at a time without concern. While sometimes flights are less expensive out of nearby cities (Rochester, Buffalo, Albany for example) I choose to fly out of Syracuse because it is so accessible. Lastly, the "Syracuse" illuminated sign on the gate area has welcomed passengers for decades with its comforting deco appearance!

Small and always a risk for bad weather but they do an amazing job clearing the snow (closed less than 24 hrs per year despite getting more snow on average than any comparable city). Rarely any delays at counters or security. Free WiFi. Not much in the way of food or shopping. No public transportation into Syracuse (taxi only).