Siem Reap Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 41 reviews
6/10
No Skytrax Rating
Sort Reviews by :
Show
4/10

Siem Reap Airport customer review

Check-in counters well enough to cope the peaks (saw some B767s charters on runway) immigration just after check-in. Security do not care about liquids (opposite to Thailand) so you may bring your own as much as needed. Nice but pricey (compared to local market) souvenir shop also not cheap cafe with good variety of snacks. Old fashioned view to tarmac and walk to the airplane will make you feel fine despite the 25 USD departure tax (but frankly you'd pay much more on most odd places). Maybe if they could open some courtyard grass that one may sit down and have his drink.
no
4/10

Siem Reap Airport customer review

I almost gave this 5 stars. A very good experience in and out. It is small but with a reasonable choice in shops and a restaurant. The Cambodians want people to visit their country and are keen to please. The airport is new and in very good condition. Use the e-Visa service before arriving to save yourself one queue. There is a $25 departure tax.
no
4/10

Siem Reap Airport customer review

Found this airport to be very simple small and basic but had it's own unique characteristic. Arrival/Departure hall very simple but elegant. A nice variety of food/coffee/sundries outside the gates. And some very nice shops after security which make my wallet dry. On passport control make sure you get your arrival card/custom clearance card ready as the queue to clear passport/custom quite long and take times but if you ready then it was breeze.
no
5/10

Siem Reap Airport customer review

A Modern well functioning airport. As a group of 23 arrived all with "visa-on-arrival" including filling the visa application form payment of visa passport control and customs clearance we were all outside the airport in 15 minutes. Polite friendly and efficient staff including the officials. Sufficient variety and numbers of taxfree outlets.
no
4/10

Siem Reap Airport customer review

Very pleasant surprise. Small but very nice airport (nice architecture clean). Clean toilets lots of shops in departure area short walk (50 meters) to/from airplane. Visa-on-arrival process still soviet-style with 8 persons in a row processing your visa but reasonably fast. If you don't have a passport photo on hand (who has?) they will charge you additional 2 USD on top of the 20 USD for the visa. Immigration was smooth for me but some of my friends (Nigerian and Pakistani) got interrogated for 15 minutes. Nothing bad but surely annoying. On the other hand they told me they are used to it as this happens at most airports if you travel on these types of passports. Check-in with Jetstar very smooth no problems at all and process now streamlined so no running around required. But the $25 'get out of Cambodia tax' is just a rip-off. But again this is probably to support the budget airlines so they can keep their ticket prices low and you get stung only when at the airport when it's too late. Be careful at the security check and put all your belongings inside a bag (e.g. backpack). My friends had heard stories about mobile phones being stolen by security personnel when they just put it in regular bowl to scan. Not sure if this story is true but better be safe than sorry. Overall I was quite impressed this airport is at least on a par with Phuket and way above airports like Cebu.
no
4/10

Siem Reap Airport customer review

Found this airport to be very charming and having much more personality than anything we saw in it's neighbor (Vietnam). It is a modern facility - which has kept the quaint Cambodian feel of the early 1900s. A nice variety of food/coffee/sundries outside the gates. And some very nice shops after security. All-in-all very impressive for an airport and tourist market just starting to take off.
no
na

Siem Reap Airport customer review

Arrived from Lao and was surprised to see a modern terminal building recently constructed no covered walk ways and no bus just a short walk to arrivals. Immigration was okay 3 lots of counters and $40 for a Visa. All taxis are the same price - $5 into Siem Reap as dictated by the government very few touts outside. Departures was again okay modern and clean small duty free shop selling local made items. Watch out for the $30 get out of Cambodia tax.
no
na

Siem Reap Airport customer review

It's an airport of two distinct halves - the arrivals area is basic and reflects what you would expect of a country as poor as Cambodia and I can only concur with the descriptions above of severe looking officials in Soviet-style uniforms but the departure lounge whilst small is rather nice and the Artisans d'Angkor shop is lovely - make sure you allow time for a rummage! Some beautiful flower beds to ooh! and aah! at on your way to your plane too.
no
na

Siem Reap Airport customer review

This is the funniest and most antiquated in Asia - not to mention the most expensive to enter and leave. Given the huge passenger numbers using it for access to the Angkor Wat temples I wonder if it isn't time for another upgrade of the current facilities. Immigration control on arrival is carried out by a row of five officials at a counter who process your visa one by one and costs $25. Another gentleman in a Soviet-era uniform then proceeds to meticulously stamp your passport and other paperwork. All painstakingly slow but quite comical. When leaving I would advise plenty of time even for a short flight to Bangkok or Ho Chi Minh as the departures terminal was heaving with passengers who first need to have their luggage screened check-in queue again to pay the $20 airport service charge and then another security check. According to the Bangkok Airways agent this was apparently quiet season !! There isn't much to entertain other than a few free internet desks and the wonderful Artisans d'Angkor shop whose prices are the same as their shop downtown. You can forget about any business class lounge although above the departure gates there is a restaurant. I think most people don't bother anyway as the airport is not a very glamorous experience unlike its bigger neighbours. It's basic but just about does the job but I'd hate to see what's it's like on a busy day.
no
na

Siem Reap Airport customer review

Very small but immaculate. Staff are very efficient and friendly especially if you smile. Most hotels offer free transfer if you email beforehand. Taxi drivers and touts will try to take you to their hotel which is often overpriced.
no