Perth Airport

Not Verified | Total chaos at the security check station. You are met with staff shouting on top of everyone instructions. Then an over sensitive metal detector where 99.999% of the people were pinged and had to do that “spread” detection station. Entire plane load worth of passengers queuing waiting for a pat down. Rubbish staff who probably took glee copping a feel of everything. Looked at there badges and the were contractors from ISS? What in the world are janitorial and cleaning services doing with high tech machines? Utter rubbish check in process. Waste of time and redundant manpower costs only lining the pockets of outsourcing companies.

Not Verified | My mother landed in Perth today, 8 May 2023. She was traveling internationally for the first time to visit my sister in Melbourne and needed assistance in Perth. No one assisted her and she had to find her own way to get the plane to Melbourne. She even had to assist an elderly lady who also didn't receive assistance from staff at the airport. There were also problems with the boarding gate that changed without my mother knowing. If she didn't ask about the boarding gate, no one would have informed her about the change of gates. I am more than utterly disgusted in Perth airport and its personnel for neglecting my mother and others who need help. Utter utter disgust. Shame on you Perth airport.

Not Verified | One of the worst airports in the world. The self service check in system is awful and the staff who are supposed to be helping you do not have a clue about what to do. Bars and cafes do not have enough staff and choice of shops is poor. Would deter me from returning to Perth again.

Not Verified | Security are rude, and don't listen to customers and make up excuses to fob off complaints. It shouldn't take a customer with status travelling with two children an hour to get from curbside to lounge, a nurse carrying a very small baby on a monitoring device was in front of us, her and the baby received no airport staff help despite clearly struggling with everything passing through airport security, whilst a number of staff are simply standing and watching. You should be ashamed of the way security is managed at Perth Airport today, I appreciate that they are there to follow a process, but they clearly don't give two hoots about something outside of that.

Not Verified | It’s like a vacant dead shopping centre that continues to open -all the cafeS, bar, /oney exchange are closed! And the one that is open (opp gate 53/54) is wildly overpriced even for airport prices.

✅ Trip Verified | Without fail the worst airport in OZ hands down. Even when you arrive super early for your fligh the lines to get through airport security are always ridiculous. This airport never has enough airport security staff and the lines are constantly seemingly endless. Understaffed, overpriced food and a terrible experience in general. Flights are constantly late or delayed because of the above. Please avoid flying through Perth at all costs if humanly possible. Unfortunately I need to go there on a regular basis and it's a constant source of anxiety before and after the trip.

✅ Trip Verified | Poor standard in all areas, screening was only 1 open at 10am. Customs at international was only 3 staff for a Qantas International flight. Very poor signage throughout starting at duty-free with queue throughout. Dirty floors and poorly maintained. Over prices food and not even of quality. Will avoid ever going through Perth again.

Not Verified | Arrived at 6pm, had to wait onboard aircraft until 6:10 waiting on stairs to be brought over to aircraft. Baggage finally came out on the carousel at 6:40pm, no update from anyone, no staff around to advise customers of the reason for the delay. Perth airport service is nil.

✅ Trip Verified | Never mind that the actual airport design is a joke, not being able to get from domestic to international easily, services are terrible as well. My recent departure and arrival were a complete joke. Departure: At least 85% of the QANTAS self check in terminals were offline. It's bad enough that service is so lacking that paying customers have to do this themselves, and then to find so many systems down! Arrival: Only one customs / border force staff working. Six booths to pass through, but only one of them was manned. So what's the deal there I wonder? When I finally passed through, we had to wait the best part of 40 minutes for the baggage conveyors to start working. Heard one QF staff member say to another that the week previously, they were waiting over an hour. I guess that Perth airport will never grow up and become a true international gateway.

Not Verified | Perth Airport has had a ton of money spent on it yet the only thing it offers once passed the efficient booking in and security checks is one single cafe and one single bar and the only WH Smiths I’ve seen in Australia. The range of consumer options is amazingly limited - captive audiences at airports tend to spend to alleviate the boredom yet there are maybe 4 shops airport side at Perth - one of the dullest airports ever.