Moscow Domodedovo Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 63 reviews
4/10
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7/10

Moscow Domodedovo Airport customer review

(Switzerland)

I was actually impressed by DME. I was only connecting here from Easyjet to domestic and from domestic to Easyjet. I had given myself 3 hours to do this in each direction but could have easily done it with less. Obviously had to recheck in on to the domestic flight but that was quick and simple and easy to find. Security was quick but the departure hall for domestic flights was very crowded so it's probably best to wait in the public area until nearer the flight. It only took me 30 minutes from leaving the Easyjet flight to go through immigration check-in and clear security. On the return trip it was just as efficient with no lines anywhere. In the international departures area it was less crowded. The prices in the coffee bars were very high - be warned.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Moscow Domodedovo Airport customer review

(United States)

Tiny washrooms almost non-existent seating needless pseudo security line before entering building poor signage direction on to the correct place unhelpful staff (For me this included refusal to complete my check-in into the US - Denver). I had to exit customs and collect baggage in Toronto then re-check-in and deposit luggage plus security again. Oh they do have abundant "duty-free" liquor stores which can make there other issues seem ok. The tiny washrooms were cleaner than most in Russia.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Moscow Domodedovo Airport customer review

(Australia)

I spent only 2 hours in transit coming from Singapore and onwards to Houston. Never will I go through this airport ever again. The long lines at security are totally unnecessary. They checked passports several times and even went manually through hand luggage. It feels totally unorganised. There is no smoking room at all - against any previous reports you might find. The law has changed very recently and smoking is completely banned. The transit area is very small - well - it is a very small airport. There is nothing much to do see or buy. I for sure have it on my black list. Unfortunately I will have to go through Domodedovo again on my return trip if I can not change my routing. I had so many options to fly from Australia to Houston and had to choose the worst one. It will not happen again - for sure.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Moscow Domodedovo Airport customer review

(United Kingdom)

Having had to spend 9 hours there Friday night/Saturday morning; I have to say that the airport itself was a pleasant surprise. It functions 24 hours per day and this means that outlets remain open. The reason for posting this is to warn people about access to the airport particularly on a Friday evening. We thought that 2.5 hours from the centre of Moscow would be ample for a 10.15 p.m. departure. It wasn't - the trip took over 3 hours with the taxi driver using every trick he knew. Take the train.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Moscow Domodedovo Airport customer review

(United Kingdom)

Is there an airport in the world that needs a new terminal more urgently. Domodedovo is over crowded which I think is where all its problems begin. After we passed through the understaffed and poorly organised passport control we found the baggage carousel empty not because they were slow unloading the plane but because they needed it for another flight so they'd dumped the London bags in a corner at the other end of the reclamation hall. Departing was an exercise in queuing even though I had mastered the Russian art of queue barging by the end of my trip. After the security and passport checks which felt very much like a legacy of the Soviet era we needed refreshments and while the extortionate prices couldn't put us off the lack of anywhere to sit nearly did. More waiting areas are needed to get people out of the cafe areas. Toilets were dirty and crowded furtive smokers lurked in the cubicles. Somebody had set a paper towel bin alight presumably with a discard cigarette and a cleaning lady was left to put it out by scooping handfuls of water from the taps. Our queue for the gate was in the middle of a narrow and busy corridor right next to the smouldering toilets. Staff were as friendly and helpful as I've found anywhere but don't expect much English spoken. Hopefully the airport's continued success will prompt a new terminal soon.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Moscow Domodedovo Airport customer review

(United Kingdom)

On arrival you head into building and the luggage is scanned through a small machine. Then once you find your check in gate its a free for all as from what I noticed in Moscow the Russians don't know what a queue is or at least have no manners in a queue. Even though I had 'Speedy Boarding' with EasyJet you'll find everyone pushing and rushing forward no matter what ticket they have. Checked in ok then it was Immigration time. There were marked signs saying VIP or Foreign Travellers but this made no difference as Russians pushed into this queue anyway. After this you can go through security with not much fuss. Inside terminal whatever you do do not but food and drink! When I saw the price in front of an orange juice I assumed it was a mistake. Then the boarding which again no queue system just a big rush and people pushing in. What happened to calling seat numbers like the old days!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Moscow Domodedovo Airport customer review

(United Kingdom)

Arrived 10 mins late on BA's 233 flight. Queue for immigration was a bunfight with only 4 cubicles open for about 3 flights that arrived about the same time. This is where we experienced the lack of any queue organisation. Finally they opened up 3 more and the crowd subsided. This at least would lead to no wait at the carousel for the luggage. They put 3 flights load of luggage on same carousel which led to massive overloading. Found one but after another 20 mins (1 hour since landing) started to get concerned. Eventually found the remaining 2 pieces off the carousel. Someone must have taken them off and left them unattended. Not impressed one bit. Left the airport 90 mins after landing - never had such treatment before. Customs was a cursory wave through. The departure experience was better. Got the AeroExpress train and it finished 100m from entrance. The terminal surroundings are a builders yard so beware. Got through first security X-ray just inside the entrance then went to BA check in. Club tickets so eligible for Fast Track through immigration and security. It took 20 minutes from getting off train to sitting in BA lounge. That's more like it. Airport terminal is too small to cope with multiple arrivals; don't hold your breath for improvements anytime soon though.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Moscow Domodedovo Airport customer review

(United Kingdom)

Security is way over the top. Your baggage is scanned before you get into the building. Food is stupidly overpriced and they seem to swap your departure gate randomly at short notice leaving a bunch of Easyjet passengers looking blankly at a screen for somewhere in far eastern Russia! A big Soviet hangover is the love of stamps you will collect loads-on your boarding pass and passport! Staff are friendly though like most Moscovites.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
7/10

Moscow Domodedovo Airport customer review

(United Kingdom)

I've been to this airport several times now. Memories of past experiences with post-soviet airports are all too clear. They've made the effort its evident but its still no where near the standards of 'world hubs'. If there's one thing that's hit me over the years at this airport its the sheer over-crowding probably because everyone's moved from Sheremtyevo. Anyway they still have the annoying scheme of scanning the baggage before you even enter the building. Im all up for security but surely this is crossing the line. Its a job weaving your way through the terminal with heavy baggage endless numbers of people explainable by the fact we were travelling in the winter season back to London. No electronic check-in scheme so there was a long queue. Surprisingly clean airport still with the aroma of cigarettes but the interior looks modern enough. Immigration very swift security was average. Busy busy busy is all I can say afterwards. There's the lack of those wide open walking areas or rest areas with huge ceilings that you get in 5-star airports in Asia. We found it hard to find anywhere to eat although when we did it was ridiculously expensive! Lack of seats duty-free shops also very expensive. There's no doubt that Moscow has made great strides since the Soviet and Post-soviet era but its still miles off the 5-star spectrum. I've heard Vnukovo have started using Transero and Lufthansa which sounds good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Moscow Domodedovo Airport customer review

(United Kingdom)

My arrival and departure from this airport were excellent immigration and baggage were effortless and there were no hold ups at immigration and waiting for the luggage. I found immigration to be efficient and the officers polite. For my departure from Moscow do be aware that you will go through security before entering the check in area once through check in is fast with a second security and passport check after that. The duty free is very expensive so it is not really worth buying anything at the airport. Boarding was efficient although the split of gates between First and Business Class and Economy is confusing to a lot of passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes