✅ Trip Verified
| I flew TAAG Airlines from Johannesburg to Lisbon via Luanda. Arriving at Luanda Airport the luggage scanner was out of order therefore all luggage was opened by hand which made people impatient and moody as this was early in the morning. On my visit to the Ladies toilets I was met with dirty floors, no toilet paper, no soap in the soap holders, no paper towels cubicle door was stuck with old, yellow masking tape, only one water basin tap working, cubicle door handle broken off, toilet seat missing. Just the most awful toilets! I went looking for the janitor and I asked a young girl dressed with a cleaner uniform if she knew who was the responsible cleaner which she replied that she was the cleaner for the cafe and didn't know who the responsible janitor for the toilets was. I then went looking for the janitor or a security guard and there was one in sight so I returned to the Ladies toilet to find the cleaning lady spraying toilet spray in the air and making the floor wetter and stickier. I politely asked her to get me some toilet paper and hand soap which she rudely stormed off sighing. On her return she placed the toilet roll on the basin and walked out. I then returned to the corridor seat to wait for our delayed plane, there are very few seats and I noticed a young family sitting on the floor with their child sleeping on their lap (these were overseas tourists). I also happen to notice a Cleaning Service employee with a ladder and a cloth in his hand he put his ladder next to the widow and with a dirty cloth proceeded to wipe the window and after 2 wipes he left without the ladder and was never seen again. The air conditioners filters are so dirty that is the reason why they not functioning properly. When finally we were asked to board go down to Gate 4 (the one and only gate) they then realized that the Botswana flight was to go down first before our flight and they had made a mistake. Now the ill and elderly people had to climb up the staircase as there is only one escalator and its going downwards. To date we still don't know the reason why there was a 3 hours delay. There is definitely a lack of communication and professionalism within the staff. Finally I got to sit on the plane (TAAG) where the seat was soiled with old food and a cockroach walking across it, the lady seated next to me was ready to jump when she saw it. In this day and age I can't see why Luanda Airport needs to be so inferior when they are such a wealthy country? They should invest in training staff and getting supervisors to watch over their outside contractors, if not they might as well not function at all.