London Gatwick Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 516 reviews
4/10
3 star Skytrax Rating
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1/10

London Gatwick Airport customer review

(United Kingdom)

A huge hall is only for Easyjet check-in and all passengers for all EZY flights are on a single vast queue. This is check-in hell. There are no take-away food shops to buy something to take onto a flight either before security or after only expensive restaurants - and who has the time to sit down for a meal when rushing to a plane because it took over an hour to clear security? Staff are bullish and rude but they are obviously working under extreme stress. Traveling through Gatwick is the perfect way to ruin your holiday even before its begun.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

London Gatwick Airport customer review

(United Kingdom)

This is a review of South Terminal and even allowing for the ash problem it was quiet for late April especially outbound. Security staff having a shouted personal conversation at a nearby screening station and to my inexpert eye not concentrating on the job in hand. In complete contrast the operative who fed my hand baggage through the x-ray machine I used was a model of hard work and politeness. An inbound blot is the rebuilding of the passport control area the actual arrival process despite plenty of passengers was fine and fast so thumbs up to the Border Control folks but the environment (for them as well as us) is an utter mess. Overall South Terminal has been tidied up somewhat but please get rid of the car raffles and sundry promotional activities so that people can move around unhindered. So - getting better but quite a way to go yet especially if traffic picks up.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

London Gatwick Airport customer review

(France)

Arrived into the South Terminal with BA and departed from North Terminal with Aer Lingus. By far the most depressing airport terminals I have ever visited. The long boarding piers at the airport could be a plane watchers dream and a free way to keep kiddies transfixed/ quiet - but LGW decides to make minimum use of windows denying passengers of any views of the apron and parked airliners and virtually no natural light. Catering and shopping everywhere but no distraction available other than retail. LGW looks like a dated out of town shopping centre. Long walks with nothing interesting to see (except faded carpet and out of service slot machines) make for a confusing and demoralising terminal layout. Staff in all areas of the airport roughly spoken and profoundly unhelpful. And what is with the weird complicated closed gate boarding system - the mind boggles. I hate LGW and will avoid using that airport at all costs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Gatwick Airport customer review

(United Kingdom)

Flew out from the North Terminal on a Sunday morning. Car meet and greet worked perfectly and queues at Check-in were small. There were helpers on hand at security to guide you to the shortest queue ensure that we had the correct items out ready for inspection and advising that we needed to remove our shoes which worked very well and we were through security in under five minutes. Good range of shops with some reasonable prices clean toilets good facilities for changing infants and plenty of places to sit. On the way to the gate we had to go through another security checkpoint (as we were flying to the US) with full bag searches and body pat downs but this was handled efficiently. On the way back a 10 minute queue at passport control and our bags were coming off the carousel as we got to the baggage claim. We were in the car an hour after landing which for a larger airport I thought was pretty good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

London Gatwick Airport customer review

(United Kingdom)

I use Gatwick at least twice a month and my experience in January can only be described as disaster. Arrived from Prague on a late night easyjet flight landed at around 2250 at the South Terminal the same day when the UK security level was raised to severe. When we disembarked the plane we realized that the door between the jetty and the terminal was closed and there was no one inside the airport. We then managed to ask the flight attendant to help and managed the first door. Then we realized there was another second door locked. Again no sign of any staff at Gatwick. The flight attendant had to open the door again and here we are at the departure lounge rather than the arrivals. Then all the passengers wander around the almost empty airport without being approached or questioned. Eventually I managed to get the attention from a security personnel and he directed all the passengers though the arrival hall. No explanation whatsoever. They blamed easyjet of course. I have written to Gatwick airport but no response at all. It is ridiculous that they operate the airport link the jetty to the airplane and then when something went wrong they said it wasn't their responsibility. It's a shame because departure from this airport is always smooth.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

London Gatwick Airport customer review

(United Kingdom)

Outbound no issues except for delays at check in which is more an airline problem. Security was quick and efficient although this may have more to do with the time of my flight which was outside of peak hours. Inbound - it took almost 2 hours from leaving the aircraft to make it through to arrivals passport control painfully slow with massive queues even after waiting for what felt like eternity the luggage was still not on the belt so even more delays.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no