London Gatwick Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 524 reviews
4/10
3 star Skytrax Rating
Sort Reviews by :
Show
5/10

London Gatwick Airport customer review

(United Kingdom)

A midday departure to Tallin from the South terminal. No queue at check in security was quick and easy and the security staff were very friendly. A pleasant experience all round.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

London Gatwick Airport customer review

(United Kingdom)

North Terminal - Returning yesterday we had booked a taxi pickup from the new Arrivals/Departure roadside zone-- what a big mistake! Working out how to get there from Arrivals was a challenge in itsself -up the lift to 1st floor then down another lift to the ground floor taxi pickup point - the signing was non existant and it was sheer luck we got through. Then waiting for the taxi we got soaked as the whole area is exposed to the drenching weather!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

London Gatwick Airport customer review

(United Kingdom)

The development of Gatwick seems to involve endless additions of long often claustrophic corridors leading from one place to another. This now even includes the rebuilt first-floor (South Terminal) toilets which you need to plan for in advance rather than depend on an emergency rush! The airside facilities are not at all bad but the procedures in place for 'security' include incoming passengers having to carry bar-coded pieces of paper with them till they reach the exit and photography of people using domestic flights. Why do we have to be so persistently criminalized for travelling by air?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

London Gatwick Airport customer review

(United Kingdom)

Nothing wrong with the new ownership and the money that is being spent on it but at 0500 onwards in the North Terminal Easyjets continuing announcements about what will happen if you are not at the gate in the next three minutes is enough to drive you to despair. How come no one else has to overuse the system so much - really ruins the experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

London Gatwick Airport customer review

(United Kingdom)

Arrived LGW North Terminal lunchtime. Customs was a breeze. Baggage on carousel as we had cleared Customs. Had an evening flight to catch from South Terminal but check in for flight only open 2.5 hours prior to departure. Went up to Gatwick Village expecting shops restaurants etc as there used to be in the good old days. Only Cafe Nero and Boots! Had to sit on very hard seats outside Cafe Nero for nearly four hours! Why can't Gatwick authorities realise not everyone can go through airside.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

London Gatwick Airport customer review

(United Kingdom)

Late arrival from Spain - no one to meet plane at gate so had to wait 10 minutes for airbridge to be deployed. 10 minute trek through airport to wait at immigration. Fairly quick through passport control and brought to grinding halt due to build up of people waiting for baggage belts to be announced. After 20 minutes we are asked to move to baggage hall due to overcrowding and another 20 minutes before any baggage arrives. All in all about 1 hour 20 from landing to leaving the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

London Gatwick Airport customer review

(United Kingdom)

South terminal to IOM and back. Longish queues at security caused partly by insufficient staff to remove empty containers from the xray belt thus holding everything up. Decent range of retail outlets although generally overpriced. Long queue stretching out of the ladies toilets! Seating at a premium due to lots of people laid out asleep. Straightforward arrival on return as you would expect for domestic arrival. Overall a pretty average experience this really is a bucket and spade type airport and the new owners have a lot of work to do.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

London Gatwick Airport customer review

(United Kingdom)

I have been using Gatwick Airport since 1963. During that time I have seen it change from a pleasant and small airport used primarily by charter airlines into the nightmare that it is today. During the 1980's I would regularly leave a Scottish airport on time only to spend an hour or so circling over Gatwick due to congestion on the one runway. Departing from the airport today it is obvious that enormous sums of money have been invested into the shopping mall that you are faced with following the security bottle-neck. On arrival however it is a very different matter an assault course is the first welcome to the incoming passenger who is then faced with passport controls that operate in a building site that seems to have remained in the same state for about 10-years floors walls and ceilings all in a state of mess as is the baggage collection area that is designed to create a bottle-neck of passengers blocking the flow from many flights who are trying to find where their baggage will be dumped. A special innovation nowadays is the need for passengers to be in possession of either a euro or one-pound coin for use of a baggage trolley specially helpful for anyone arriving from outside the EC.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

London Gatwick Airport customer review

(United Kingdom)

A huge hall is only for Easyjet check-in and all passengers for all EZY flights are on a single vast queue. This is check-in hell. There are no take-away food shops to buy something to take onto a flight either before security or after only expensive restaurants - and who has the time to sit down for a meal when rushing to a plane because it took over an hour to clear security? Staff are bullish and rude but they are obviously working under extreme stress. Traveling through Gatwick is the perfect way to ruin your holiday even before its begun.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

London Gatwick Airport customer review

(United Kingdom)

This is a review of South Terminal and even allowing for the ash problem it was quiet for late April especially outbound. Security staff having a shouted personal conversation at a nearby screening station and to my inexpert eye not concentrating on the job in hand. In complete contrast the operative who fed my hand baggage through the x-ray machine I used was a model of hard work and politeness. An inbound blot is the rebuilding of the passport control area the actual arrival process despite plenty of passengers was fine and fast so thumbs up to the Border Control folks but the environment (for them as well as us) is an utter mess. Overall South Terminal has been tidied up somewhat but please get rid of the car raffles and sundry promotional activities so that people can move around unhindered. So - getting better but quite a way to go yet especially if traffic picks up.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no