Katowice Airport

Not Verified | Avoid if you can. This airport is a joke. No organization at all. Spend over 3 hours at border control on arrival from Liverpool. What a lack of professionalism. What a waste of time.

✅ Trip Verified | I cannot believe what unprofessional customer service we received. Most staff is making very unpleasant comments especially for those that don’t understand Polish language. They have no idea who they are checking and how many people they are checking for the passport controls even though they were given all the passports, checking every possible luggage even for those who are travelling with small children, repacking backpacks as they were over the limit by 3 cm. I found the airport staff absolutely useless.

Not Verified | The worst security screening I’ve ever experienced. They are creating their own rules and give you a small plastic bag(one per passenger) for your liquid cosmetics even these are properly packed in see through cosmetics bag. The comments workers make are unprofessional and offensive. I’ve lost very expensive and not replaceable items because I had to make a choice which will fit into their bag.

✅ Trip Verified | Departure section totally unprepared to safely operate during Pandemic State. Heavily overcrowded departure section of the Pyrzowice Airport (Aug 1 2020) with long lines of passengers awaiting for check-in and security control (with only two positions opened) with no chance to respect any physical distance required during the pandemic state. No reaction of the airport staff to passengers wearing no masks or using them incorrectly, let alone to stinky restrooms. The whole track from the arrival at the airport until boarding the aircraft under tremendous risk of potential infection by coronavirus. I wonder how such an unprepared airport was allowed to operate during the pandemic state. So much surprising, the airport is located in Silesian district, the then epicenter of COVID-19 in Poland.

✅ Trip Verified | Airport was absolute chaos this Sunday, the security line snaked through pretty much the entirety of the terminal with no clear beginning or end and took well over an hour to navigate. Once I got to the departure area in Terminal A, I took the escalators down to the bottom floor however the room was so crowded, I couldn't actually properly get off the escalators as the whole floor was blocked. Because the whole area was so busy, there were no real clear lines to see which queue people were in for which flight. The temperature was 32 degrees outside and there seemed to be no AC in the building too which caused the very long wait to be very uncomfortable too.

Not Verified | Staff apparently does not understand the principle of (paid for) Priority Boarding. First, they mixed up the gates, switching from Priority to Non-priority back and forth, causing confusion and causing people to run from gate to gate, pushing each other and annoying each other from losing their spaces in line over and over. The duty free shop in Terminal A cannot be classified as functional as they told me they do not have 10 grosz to return me from 9.90 purchase (when I paid with 10 Zloty). Very hard to believe since there are 3 cash machines in the store. In addition, staff hardly knows any English and the safety control staff once regarded my Nintendo game console (released around 2015) for a dangerous device - could use an update on recent technology. Despite the many negatives, there are some positives about the airport worth pointing out. These would be: functional phone charging stations, plenty of seating, piano in the waiting area. Nevertheless, many aspects to improve in.

Not Verified | Massive lines for non EU citizens. Bad experience! Some officers were doing nothing. Many counters were closed. Not recommended for traveling if you want a great experience.

❎ Not Verified | Rude and hostile staff. Unreasonable delay in security check almost 10 to 15 minutes in every person. They wanted to throw liquids from my trasparent plastic bag that are not over 100ml each nor 1000ml as a whole, claiming that I cannot carry more than two creams and make up (less than 100ml) in one bag.

❎ Not Verified | This is the worst airport I have ever been through. I am a frequent global traveler and have been through Katowice a few times in the last couple of years. Every time I go the queues to get through security are excessively long and to add insult to injury the staff are the rudest, most hostile and unhelpful staff I've encountered in any airport around the globe. I don't have words to describe how bad they are. This airport needs to undergo some serious retraining of staff. It's not acceptable to purposefully intimidate and harass passengers. Avoid this airport if you can!

✅ Verified Review | One of the worst airports in Europe. Arriving at the airport up to 2.5 hours before departure does not guarantee that security checks will occur in a timely manner due to a few-hundred-meter line to the checkpoints. Only 3 control gates were open, despite four flights needing to check in, causing disstress and a genuine risk of missing one's flight. There are no check in machines at this airport. The airport staff were unfriendly and unprofessional. The airport should undergo a drastic change to improve basic strandards and to allow passangers to travel in a humane manner.