✅ Trip Verified
| The airport is clean, nicely compact and easy to navigate, once on the property. It has clearly been renovated in the relatively recent past, and that is seen in how spacious the security area now is, and how modern the architecture now is. Check-in was quite easy and hassle-free. Security is quite time-consuming, tedious trudge if you don't have TSA Pre-Check, but if you do have Pre-Check, you're pretty much golden! There are several pretty nice stores and restaurants post-security, nothing fancy, nothing even particularly Texan, but satisfactory. However, I can't bring myself to particularly like this airport. Unless the much nastier-in-almost-every-way Bush airport across town, which has friendly personnel, the people that work at Hobby seem to have taken on a mission to be snarky and "power-trippy" toward passengers. From shuttle bus drivers to ticketing agents, from TSA personnel to store clerks, and from restaurant employees to gate agents, hardly anybody at Hobby seems to appreciate the fact that they actually work at a fairly beautiful, modern airport. If Bush employees can have a positive attitude, so, too, should Hobby employees, but maybe that's asking for too much! Furthermore, this airport does have some of the worst signage I've ever seen, at least approaching the airport and within the terminal pre-security; the quality of the signage is great, but the directions can be confusing. Also, the economy parking lot fills up easily and often, forcing unfortunate drivers to park in the parking garage adjacent to the terminal, which costs something like $24 USD daily. All in all, this airport has a lot of the aesthetic measures on point, but the management there seem to fail to remember that airports always serve as introductions to cities and regions. Are snarky and "power-trippy" personnel who they really want to represent Houston and Texas? I really want to like this airport, but I just can't! What a shame.