Funchal Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 59 reviews
4/10
No Skytrax Rating
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1/10

Funchal Airport customer review

(United Kingdom)

Spent 6 horrible hours yesterday trying to depart from Funchal. Completely agree with previous comments on the lengthy queues as the airport failed to deal competently with the Monday departure of about eight flights to the UK. Passengers on our flight (Jet2 to Manchester) suffered the added frustration of being advised by the display that the aircraft was boarding at its expected time. Passengers passed through passport control only to arrive at the jammed departure gates area for British flights and eventually be told that the aircraft was not even at Funchal having diverted to Porto Santo. Clearly nobody thought to override whichever computer thinks that the airport runs smoothly every day. Eventually we got away nearly four hours late but at least three of these could have been spent in less cramped conditions.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Funchal Airport customer review

(United Kingdom)

This used to be a lovely airport but it is now so busy on a Monday it is absolutely diabolical. We arrived at the terminal on 8th October over two hours before flight departure before our flight was listed on the departures board. We walked up and down until we found Easyjet queue. We then waited in this check-in queue for just over an hour! We then spent 55 minutes in the boarding pass check and security queues. After then passing through passport check queue (not to bad) we then entered the bedlam in the gates lounge. The queues for each gate was so long it was difficult to move around and find the end of the queue for our flight. All these huge queues were so slow we would have missed our flight had it not been delayed by headwinds on the journey from UK.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Funchal Airport customer review

(United Kingdom)

Seemed OK on arrival but just flown home from there and stood in a queue that snaked round departure check in for over an hour just to be allowed up escalator to join another queue for security. Only three staff on duty on a Monday - apparently one of the most busy days. Then joined another queue for passport control- beware- by the time the information boards were asking our flight to go to passport control passengers were already boarding the plane! My advice don't waste time shopping ignore airport instructions and get through security and passport control ASAP - there is a coffee bar and loos beyond that point but don't expect to be able to sit down for a couple of hours!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Funchal Airport customer review

(United Kingdom)

Travelled from Funchal airport on Mon 29 Oct at midday. Our transfer picked us up from hotel at 09.45 for a 20 minute trip to airport. Thereafter we queued at Easyjet drop off baggage for 40 minutes! Next queue was more than a joke with only 1 person checking passports for two queues for entry to the security area. Feeling relieved we could then board the up escalators we then had to join a further queue which snaked around the security hall - unbelievable. Finally getting through to the departure lounge there was yet another queue - yes another passport check. Once we got through this there was no time to queue up to buy a bottle of much needed water or go to the loo. Throughout this time we observed a number of elderly people in distress or receiving medical attention presumably due to the heat and inability to stand for long periods in queues. Having read some of the previous reviews this situation has existed for some time. Do the Madeiran authorities not realise the problems; they need to take action now to address these issues. The lesson here is don't upset holidaymakers as we are liable to take our custom elsewhere which would be a shame as Madeira is a lovely place and very friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
4/10

Funchal Airport customer review

(United Kingdom)

On a quiet time this airport is a real pleasure quick check in and short walk to the plane. However when it is busy (and this might just mean 3 planes) it can descend into chaos check in hall full with long queues and baggage slow check in staff don't seem to know what they're doing long queues at security and irritated unhelpful staff. One thing I don't understand about this airport all the planes pull up right in front of the gates and 80% of the time we can walk directly to the plane but sometimes they insist on putting passengers into cattle service buses for a pointless and unpleasant 10m drive - weird and costly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Funchal Airport customer review

(United Kingdom)

This must be one of the worst airports catering for mainly holiday travelers. Inbound ok. Outbound a nightmare. Arrived 10.20am on 2 July for return flight to NCL at 12.35pm. Check in not bad but then joined 20 yard queue to get boarding pass checked. This kept starting /stopping because area upstairs could not cope with number of people trying to queue for security check. Once upstairs then Disney queue to go through security. Despite this saw several people set off beeps from gates but just waved through. Then queue for passport control then herded into space for 5 flight queuing to get on planes. No seats whatsoever available as all taken by waiting passengers. Then queued for embarkation gate to get into a bus to drive 20 yards to plane. Other flights passengers simply walking same distance to their planes. In the 2 hours spent in this airport we actually were able to sit down for less than 5 minutes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Funchal Airport customer review

(United Kingdom)

An great airport plenty of clean facilities. This airport has shops coffee areas and smoking areas. It is a pleasant airport with friendly staff.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Funchal Airport customer review

(United Kingdom)

No separate baggage drop for Speedy-boarding slow-motion check-in together with people who hadn't done on- line check-in. 40 mins to drop off baggage with queues at every stage. Gate staff didn't bother to make it clear where the speedy-boarding queue was there was confusion with families arriving later with buggies thinking they didn't need to queue pushing ahead of those who'd paid extra. The mess here and reduction in flights to Madeira makes us wonder whether they realise they need tourists.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Funchal Airport customer review

(United Kingdom)

We have used this airport several times in the past two years and it doesn't seem to improve. Queuing times at check-in takes ages and the facilities in the departure lounges are extremely expensive (captive audience?). The duty free is anything but duty free. The airport itself is pretty and modern but ground staff have little or no organisation skills although this could be due to the airlines not the airport. Unfortunately this airport is much like any other something to be endured rather than enjoyed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Funchal Airport customer review

(United Kingdom)

Very chaotic. Was a more efficiently run establishment thirty years ago when the old airport was in use. I have experienced both old and new airports on many occasions so it is not a case of a 'one off' unfortunate experience at the new airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no