Boise Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 4 reviews
5/10
No Skytrax Rating
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1/10

"they need more organization"

(United States)

Not Verified | Upon arrival at the airport, there was a huge line but only a few staff. I went through Alaska Airlines. It was very confusing where I was supposed to go because there were so many people and so many different lines. The lines didn't look like lines at all. I checked in at the kiosk, got my boarding pass, then a lady who was walking around helping people said I needed to get a bag tag printed. So I had to go back in line and wait to get the tag printed. I had to pay a $30 fee, even though I have elite status and have never had to pay a bag fee before. I had never gone through the kiosk before. Then when I got to the front, she said I needed to wait to answer some questions. After standing there several minutes and seeing many people get helped who were there after me, I was finally helped. They just needed emergency contact name and number. Then going to the line for the security check, there were about 300 people there. I got to the airport an hour before my flight and when I got to the gate, they were already boarding. Seriously, they need more organization and more staff to help customers.
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
7/10

"not great, but pretty good"

(United States)

Boise is a smaller sized airport which takes in most if the state's airline traffic. Walking into the airport from the parking garage in the winter time can be quite grueling and in summer afternoons the outside can be very hot. Check in lines are never too long and the check in area is large with very pretty murals on the walls to look at. Lighting in any part of the terminal is not a problem with great natural light. Pre TSA there is only one eating area that is nothing special and the baggage claim is older giving you a 90's esque feel. For the size if the airport, the baggage handlers do take their sweet time getting the bags to their destination. I have waited over half an hour for bags before. Moving on to TSA, the lines are usually quick and screening does not take long. There is only one full body detector but traffic still flows freely. Due to the recent TSA problems though, the lines have reached back towards check in, but lines are never hectic in the morning. Post TSA is a set of large windows and an eating area. The windows give a great view across the airport. Food in the airport is classy, but a little sub par. The McDonalds that used to be the main attraction is now replaced with more Boise-like restaurants. Five guys and Einsteins bagels take up most of the hunger goers. On the other side of the eating are is a local brewing company. Shopping in the upper terminal is nothing to write home about - there is an MSNBC and cute convenience stores. The airport has no specialty shops and the stores all sell the exact same things, like candy, magazines, and little Idaho potato dolls. The C terminal below is dark, and again, very 90s esque. Birds have been seen inside the upper terminal before, they are adorable and not a nuisance to passengers. They give a somewhat natural ambiance. One of the biggest problems with the airport is their horrendous seats and very few charging ports. Most of the ports are up against walls or beams. Restrooms are located in one spot in the B terminal, and one location, just past TSA. Overall, the airport seems very clean friendly, like most of Idaho. A pretty good airport. Not great, but pretty good.
Experience At AirportArrival and Departure
Date VisitJune 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

Boise Airport customer review

(United Kingdom)

The airport is a small regional airport. However there is a nice souvenir shop and a decent number of places to eat given its modest size. One thing you will see in the airport is life size cardboard cut outs of the famous Boise State American Football team the town's most famous export. There is a bus link from the airport to downtown but when I went it appeared to be having serious delays. A cab into downtown is not too expensive. The queuing times are very quick as this airport never really gets too busy as it is small.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Boise Airport customer review

Pleasant enough airport small yet not crowded enough for it to be oppressive. Free internet for your laptop throughout the terminal is good (take note Seattle Dulles and O'Hare). Easy enough to find your car hire too and the petrol station outside the airport isn't too much of a rip off. Only real complaint is the signs to/from the airport could be better.
no