| Upon arrival at the airport, there was a huge line but only a few staff. I went through Alaska Airlines. It was very confusing where I was supposed to go because there were so many people and so many different lines. The lines didn't look like lines at all. I checked in at the kiosk, got my boarding pass, then a lady who was walking around helping people said I needed to get a bag tag printed. So I had to go back in line and wait to get the tag printed. I had to pay a $30 fee, even though I have elite status and have never had to pay a bag fee before. I had never gone through the kiosk before. Then when I got to the front, she said I needed to wait to answer some questions. After standing there several minutes and seeing many people get helped who were there after me, I was finally helped. They just needed emergency contact name and number. Then going to the line for the security check, there were about 300 people there. I got to the airport an hour before my flight and when I got to the gate, they were already boarding. Seriously, they need more organization and more staff to help customers.