Anchorage Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 16 reviews
6/10
No Skytrax Rating
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6/10

"Gate seating is adequate but dirty"

(United States)

Trip Verified | Self service check in is great. Put sanitizers nearby please. Gate seating is adequate but dirty. You really need to vacuum between the seats. I wiped the seats before using them. Please install more charging ports on seating. Charging accessibility is currently inadequate in the Anchorage airport. TSA check in was friendly and efficient on our departure. You need better Wifi.
Experience At AirportDeparture Only
Date VisitFebruary 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"The airport was clean. People were friendly"

(United States)

Not Verified | Our arrival was great. No problems. The airport was clean. People were friendly. Renting a car was a bit of a pain because it was in another building, a long way to drag several bags. When departing, we arrived 2 hours early but had to wait about 45 minutes before checking our bags. There were only 2 people working, one for frequent flyers and one for the rest of us. The couple at the head of our line had a problem and it took 45 minutes for the lady to get the problem worked out! When we got in line, there were 6 people in line. By the time we were being checked in, there were 50-60 people in line! Again, everything was clean and the people were very pleasant.
Experience At AirportArrival and Departure
Date VisitJune 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"self service carts almost never work"

(United States)

Trip Verified | I fly approximately 20-30 times a year and your self service carts almost never work. I usually fly the 6:00am flight where valet service is unavailable. It really isn’t that difficult to properly maintain a machine.
Experience At AirportDeparture Only
Date VisitOctober 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"very fast and efficient"

(Hong Kong)

Verified Review | Anchorage airport (north terminal) is clean and spacious with very fast and efficient check-in and security. There are lots of interesting things to look at in the airport. Plenty of eating options and shopping. Clean bathrooms and good WiFi. No complaints at all.
Experience At AirportDeparture Only
Date VisitAugust 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"Anchorage will not disappoint"

(United States)

When I landed in Anchorage late at night, the first thing I noticed was how busy the terminal was. I was really hungry after a long 5 hour flight from LAX, so the first thing I did was grab something to eat from Cinnabon (one of many restaurants at this airport). Baggage claim experience was smooth. Taxi was readily available outside for transportation to hotel. While returning back, I had a very smooth check-in and security experience. If you enjoy watching beautiful scenery and planes, Anchorage will not disappoint. As you walk around the terminal, you will notice many "photo opportunities" both inside and outside the terminal.
Experience At AirportArrival and Departure
Date VisitJuly 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
7/10

"there are adequate facilities"

(China)

The airport is good and surprisingly large for a city of this population, due to large number of tourists. Most depart on Terminal S (South), note the terminal as the other terminal is far away. Check in and security were smooth and fast. There are adequate facilities for shopping or a drink. The airport as well as Alaska Airlines have a good record of on time departure. A good airport though there is not many lounges.
Experience At AirportDeparture Only
Date VisitMay 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
10/10

Anchorage Airport customer review

(United States)

Ted Stevens Anchorage Airport South (domestic) Terminal is a pleasure to navigate through. Modern, uncrowded, spacious, scenic with many wonderful Alaskan artifacts. Seems that almost everyone photographs the giant stuffed moose upon arrival. A nice variety of stores-even a McDonalds with a 50 cent ice cream cone. Comfortable and roomy observation deck. Short walk to be connected to People Mover (city bus), Alaska Railroad and rental cars (no need to ride shuttle bus). The most complete and careful security check I have experienced.
Experience At AirportArrival and Departure
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
yes
10/10

Anchorage Airport customer review

(United States)

The (south) domestic terminal in Anchorage is world class and beautiful. This new terminal is very modern spotlessly clean provides amenities expected at an international airport and offers a view of the surrounding mountains that is breathless. The displays of local wildlife native culture and art is unsurpassed by most airports in the world. However the old north terminal (which is now connected to the south terminal by a concourse) is sad. Anchorage is one of the five most busy airports in the world for international (cargo) airlines but not for international passenger service. The few international airlines that do provide passenger service (mostly during the summer months) are forced to use the north terminal as U.S. customs is located there. All the comments seen on this site are about the north terminal made by international travelers and are undoubtedly true. Wish they all could have been processed through the magnificent south building.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Anchorage Airport customer review

(United Kingdom)

Be aware the International terminal has only one shop that sells duty free goods. The only alcohol sold is a restricted choice of whiskeys and they only sell a restricted selection of cigarettes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Anchorage Airport customer review

(United Kingdom)

Went to Anchorage in late 2011. Airport has some restaurants on the security side of the airport but not a good choice and the quality was not too good. The gift shops on the other hand are excellent especially if you are looking for Native American art. Be warned that quite a few souvenirs are like snow shakers with water which will be taken off you by security if you need to pass through them again. Information screens were useful. Plenty of seating and quite a view out of the terminal window.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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